LG Phone

net 508-718-8805 7/21/23 Customer Service Department LG Electronics USA, Inc. 1000 Sylvan Ave Englewood Cliffs, NJ 07632 Dear Sir/Madam, Subject: Serious Complaint - Negligence and Inadequate Customer Service I am writing this letter to express my profound disappointment and frustration with the appalling level of service I have received from LG regarding the persistent issues with my LG refrigerator.

The purpose of this complaint is to bring attention to the negligence, lack of empathy, and the overall lackluster response I have encountered from LG representatives, including one particularly rude supervisor. I purchased a brand new LG refrigerator from Home Depot two years ago, and only three months after the purchase, the refrigerator's compression system malfunctioned, leaving me…

I called customer service support regarding my LG refigigator model # LFX28978ST /02 Compressor . This compressor was change in December , 2020 and now is not working again, I was told that they will not replace the compressor becuse I purchased my refrigerator over 10 years ago, but I did explain that I was given a new compressor 3 years ago and that I should have warranty on the new compressor . Regardless if you yous replace it or I bought I should have warranty for a minimum of at least 5 years, I don't want to take this to the TV news so I can get help from your manufacture company. Please help and call me at 323-271-9878

Blanca Garcia

LG's problem is not about being "cheap," but cheaply made. The sound has almost zero bass or depth, the photos TERRIBLE- it's the one phone I geniunely regret buying. Thankfully it's so old, no more will he made.

I recently purchased an LG 65 inch TV it is a piece of crap it's very difficult to use. I agreed to the terms to use the TV and then it comes up and says that I need to re-enter it but when I want to bring up the information it doesn't allow me to do so.

It's very difficult to add apps. I'm returning it to Walmart tomorrow.

Worst company to ever purchase a product from. Will not warrant your product please purchase from another company

I wish I could leave 0 stars review

I hired an LG approved repair service and paid the $130 service fee to be told it needed a motor, which I knew. Motor is under warranty and the company wanted $430 to install. LG customer service did very little to help me resolve the issue.

Now I have to pay another company to come out.

If you like to be annoyed, stressed out, get the least possible function from a phone, including HORRIBLE PICTURES: Get an LG. Their slogan "Life's Good" applies to after you run over the phone with a tractor, & buy a Samsung. Fu**!!!!!!!!!!!!!!!

My lg TVs keep crashing and disconnecting from my WiFi when my WiFi are still staying z& connecting! It happens at least 3-5 times a day. & 2-3 times at night!

My 55 inch LG TV fell over and smashed on the floor where my little granddaughter sits to watch. Thank God no one was in the room when it happened. I was standing right out side the room and heard it.

I bought a new TV, LG, and now am worried that the same thing will happen.

Fridge Frezer error code EFF been waiting for 4 weeks for a engineer to attend

LG Users Terms. e. HULU to post software upgrades which reverse engineers how all LG TV(s) function. Hulu has altered how the LG TV's return (EXIT) button, so the Hulu app remains as the primary display. Hulu's home menu does not have an exit option either.

The user has to pop up apps menu list, then enter another app to exit back to the LG Web OS screen. Question for LG: Do you make Hulu and other app creators agree to your Do Not Reverse (alter) your Web OS terms or just the TV users??? Idiots.

Poor service and technical send out . Damage my washer and dryer and Do not fix the problem . Refusing to pay for damage. For 3 months . And no return phone call . The technician is not being honest and I can show you he was at my home and put parts on my washer .

And Technical did I cancel my appointment. Not true . Thank you Mrs. Long

DO NOT PURCHASE ANY KITCHEN APPLIANCES FROM LG!

In 2018, I purchased an LG refrigerator model # LFXS30796D /00 for $3019.41 (after taxes) On September 13, I reported my refrigerator as not working (cooling event). My refrigerator model is under an extended five-year warranty because LG lost a class action lawsuit for selling defective refrigerators. https://www.lgfridgesettlement.com/

LG sent the repair people on September 13 to see what was wrong with the refrigerator (1st day of missing work). The compressor and the lines were blocked. Two days later, on the 15th, the crew came in (the second day of missing work) and "repaired" the refrigerator. I waited the required time and contacted LG and the repair company that the refrigerator was not working. LG sent the repair crew to "fix" it…

It took LG three months to find a service center to repair my washing machine. Was serviced from March-July. It is now nonop. LG refuses to schedule any more service calls, refuses to replace, refuses to refund my purchase price.

My extended warranty reads LG MUST do one of those three.

LG insists that e problem with my TV is due to m having the wrong remote (which came with their TV), and says I must purchase a new remote from their supplier.

However the remote they say I MUST have has been discontinued, and has no available replacement. They refused to allow me to speak with a supervisor, to help resolve the issue. They also will not send me an email stating that it isn’t a software Problem, so my warranty co.

Square Trade can go ahead and replace TV! And, my warranty is about to expire!

Three times I have called to get replacement handles for the brand new LG fridge delivered with damage (cannot open door). Each time something was missed at LG, so the 7 - 10 day waiting period for parts came and went with no parts.

The appliance seller called and issued an RNN, but LG said they did not order parts. I ordered parts 10 days later, then after waiting 7-10 days for delivery I call LG and they said they forgot to get my Proof of Purchase. What??

They admitted they spoke to the seller, also that they never followed up with me to get proof of purchase, I had to wait the 10 days then call when parts didn't show. So I began the process for the third time, customer service got my Proof of Purchase immediately from me, in three ways - by the image in a text, by email attachment,…

my new Range panel control stop working after 2 months I called the customer service they sent some one to fix it they had to order the parts witch it took couple of weeks 3 weeks after the panel stop working again I called the customer service they sent some one again he ordered the parts worked for 2-3 weeks and stopped working again I called the customer service they said they going to replace the whole range it’s been 3 months I have no range I call the customer service every week they always say some one will call me in 24 hours but no one calls

There’s a recall on my refrigerator. Nobody at LG customer care knows how to process it. They keep telling me I’m out of warranty! It’s a RECALL which is entirely different. I’ve been on the phone for HOURS on my only day off trying to get my refrigerator fixed… I asked for a manager..

the guy says they’ll call me back.. I ask the name of the person calling me back and he refuses to give it and throws me back in hold! I’ve been on hold for 20 minutes already! Manager is now stating a recall expires! These people are clueless!

Phone catching food to go bag on fire in car grabbed fire so car didn't burn singed right side of long hair to short burned car carpet burned some of clothing n hands burnt eye lashes removing flame car up for sale this halted it n my hair half gone in front n burns on clothes n hands

I have a new washer/drier in one, on 3/24, the water valves didn't work on my 3rd wash and water kept cycling through my machine then on my floor. I have tried for two days to get an appointment for repair man to come, their customer service just says when we have someone scheduled to come to your area we will let you know of an appointment.

When asked to speak to a supervisor, I have now been left on hold for approx. an hour. This is the worst customer service I have had to deal with, I will not be buying LG, or through Trail Appliances again.

So so ticked off that y'all quit making phones cause yalls lg g 4 and lg g 8 are my favorite phones and y'all gonna quit making phones thts some bs. Id pick a lg over a iphone any day !

And one more thing why take the universal remote off the lg g phones ? It was so convenient I say thts why you lost some buyers . but you all should keep making lg g phones . wish you would you probably won't even see this but this sucks frfr !

Brand new washer broke down 30 days after initial use and covered under warranty. Fighting with them for about 4 months for replacement or money back. Refusing indirectly causing undue stress. My call to customer service can't be escalated to managers as they don't have contact info but internal only.

Won't provide info about getting phone call recording transcript. Worst brand ever and surely breaking advertising standards and misleading consumers.

flip phones are not new technology. just because the rest of the world is addicted to smart phones does in no way mean that basic flip phones for the autistic, elderly, and disabled, as well as those who are tech impaired in any other way, should be made without improvements and in FACT!

being produced to a faulty useless product. i have had only flip phones since i have had a cell phone, around 20 years... EVERY FLIP PHONE I HAVE TRIED SINCE CORPORATIONS REMOVED 3g TOWERS IS A USELESS CRAZY MAKING PIECE OF SHIT.

i have been very happy with LG products in the past. i will never purchase any LG item ever again. i feel completely abused by this company. new means IMPROVED! YES! I AM THAT OLD!!!! FROM WHEN NEW ALWAYS MEANT IMPROVED, BETTER, TRUSTWORTHY....

My freezer has not been working for a long time the technician finally came on the 24th of September. Is now October 6th and I’m still waiting for a part that’s gonna be here on the 11th supposedly, so the technician should be here on the 12th to fix the refrigerator.

What am I supposed to do with almost a month with no freezer, all the food that spoiled??? It’s ridiculous that I paid more then $2,000 and this is what I get.

i own a LG Refrigerator LMXS30776S and its barely 5 years old === last year had to replace the compressor and now need to replace the compressor again AND i need to pay $600 for a service repairman fee.....LG totally sucks and their customer service is the worse totally sucks!!!!!!!!!!!!!!!!! embarrassing....................you cannot speak to a manager nor can you understand the person you are talking too and they do not understand a customers frustration or problem.....NO HELP!!! I HOPE THE CEO OF LG GETS THIS MESSAGE...THEY NEED TO FIX THEIR PROBLEMS WHY SHOULD I HAVE TO PAY A SERVICE REPAIRMAN TWICE FOR THE SAME PROBLEM....GIVE ME A F-IN BREAK!!!

LG SERIAL NOS: 606KRGG06503

I EXPECT A CALL BACK 862 208 8122

I have a washer dryer combo not even 3 and 1/2 years old... I have had it serviced done three times already cost me over $400 and there's only two of us using it

I purchased a LG refrigerator on 11/6/2020, it was delivered 12/10/2020. I have had nothing but problems with this refrigerator and started complaining in May 2021! It’s NOT keeping my food cold in the freezer or refrigerator area. I have lost food, can’t store food because refrigerator it’s cooling properly!

I have had two or three technicians and they couldn’t fix it and I have done everything I was instructed to do with NO results. I have talked to rude representatives and have been given the run around, hade several RNN and CNN numbers.

Now I’m told that I have to have another technician come before anything can be done. I feel I have waited and been patient to the point that I demand that I get reimbursed for my lost food and I want a refund for this refrigerator.

I paid over $600…

I have been trying to get my refrigerator replaced because I’ve had two maybe three technicians come to my home. I have been given the run around and complaining since May, 2021. I purchased in November, 2020; delivered December, 2020.

I have several RNN and CNN numbers. It’s NOT working properly!! My numbers are: (502)778-3004 or (502)457-5559. I have lost food from spoiling and I have never been reimbursed. I just want my refund at this point and my reimbursement for my food lost!

When you call, I can give you ALL the names and dates that I have talked to Customer Service. Bertha D. Southerling

Purchased room ac in october 2020 only for it to go out in June 2021. Called LG and they told me they would have to send me a refund because they could not send out a repairman. They asked for ac labels, receipt and a letter requesting refund.

I've sent it 3 or 4 times. That was 6 to 8 weeks ago. No refund and when I call the call disconnects. DO NOT BUY LG!!!!!

Had lodged a complaint the technician came and resolved the problem took 2800 rs gave one year warranty but from last 15 days not giving me the bill

Back end of April the compressor on my LG LFX31925ST quit. Damaging all food. Compressor under warranty but all other not.

However, it took technicians 3 tries to try to get fix. Since, the fridge/freezer has not cooled properly and compressor quit (damaged all food again). I was able to reset by unplug/plug unit. Could never get cooling capability to before standards.

On 16 APR I contacted LG only to find out that my so called repairs were out of warranty by 9 days. I have spent close to $1000 and can't get the unit to work properly. On top of everything I was informed via email I could elevate my issue (email should be on file) only to encounter 3 different departments that I couldn't even understand what they were telling me, then getting redirected back to "out of warranty" dept.…

We ordered an LG refrigerator on 5/1/2021 and then called to make sure the order went through okay, and that the unit was indeed ordered, reserved, and would be available when our new house was completed in September 2021. We were ASSURED that the order was placed and that the unit would be assigned a specific unit number and reserved.

Our biggest fear was that because of covid-19 a refrigerator would not be available at the last minutes, and we would not have food; I have a specific medical condition so refrigeration was VERY IMPORTANT to us. Less than a month before delivery, we received an email that the order was CANCELLED .

It was fully paid for and you cashed the payment on 5/10/2021. Now we are without a refrigerator for our new home; and the cost when we do get one has almost…

00 in LG Appliances March 2,2019. From Lowes in Roanoke Co VA. Both have Since Broken. 5 years and look brand new. I have taken pics of the appliances in order to share with every media outlet I can find.

Lowes couldn't help me in this matter nor could LG.

Service is extremely poor. We purchased an LG washing machine on February 26th 2021 from Home Depot. The unit will not provide warm water on normal setting, or any other setting. We have had 3 service technicians work on the unit and none were able to correct problem.

We have spoken with 8 executive team members with no remedy. We finally were told that we would receive a refund . It’s now August 2 and issue is still unresolved!! I believe it’s a design flaw and LG is just stalling customers in hopes they just go away!!

I purchased a gas range from Home Depot in Saginaw Michigan it was an LG range with double oven I purchase it in November it was delivered to my home in January 2021 after receiving the oven I didn’t use it for a couple of months because I lost my brother my mother and my husband so I used a van in May for memorial day and I had issues with the rack sticking in the oven I ignored it so I use the oven again around July early July I contacted the school because I knew I had a warranty on the appliance when I contacted the store they sent Ernie Krygier out to service it when the service guy left my house he told me that it needed to have a new oven and

they could not repair it I spoke with LG company over and over again the last I heard from them they were going to replace the oven I called…

I have been delivered a microwave that goes above the stove. It is defective. I have called LG repeatedly and scheduled repair appointments one after another. No one ever shows up for these appointments and the call me at 4 am the following day to tell me the technician found nothing wrong. How a technician could know that without calling or visiting is beyond me. I have spoken to LG corporate and they are just as useless. The last call I made to LG, I could hear roosters while the operator was speaking to me. Turns out the operator has quite a few chickens.

I have been complaining for a month ever since this microwave arrived and to no avail.

I will NEVER buy an LG product again. When I found out they used to be that awful company GoldStar, it explained why they are so crap. GoldStar…

I have tried contacting lg for my refrigerator and the service is so poor Even after a complaint call no one comes home to even check the fridge

was delivered with broken plastic shelves, codes on door and stopped working, had too throw out a lot of food, never was compensated, tech was in my house three or four times couldn't repair ,said he is ordering new compressor ,I purchased food, repair lasted one hours want my money, back and money for carpenter too open my space in house so it could be installed-(account is listed under phone number 786-395 6037)less than ten days we called lg repair

I put in a service request for my 6 month old TV because with the exception of HULU none of the other streaming apps worked. A Technician came out and not only was he rude he messed up my TV even more.

He supposedly ordered the part that he said was needed to hopefully fix the problem. I had to call LG to find out what was going on with the part, was informed that it was being shipped to my home and that once the Tech was alerted that the part had been delivered he would reach out to come out and

see if that would resolve the problem. The part was supposed to arrive 2 days ago, still hasn’t arrived and when I asked for another Tech because I didn’t want the previous one here I was told that they couldn’t and

wouldn’t send someone else even though I specifically told them I didn’t want…

I have sent details lg washing machine to what's app no. On 10/7/21 @ 3 PM Short circuit in the machineLGT7581NDDLG DT6/7/2019. Nothing has been done. One of the worst services.

3 out of 5 LG appliances purchased have issues. 2 appliances not working at all. After calling I was informed I have to pay LG to just make a service appointment

Product is only a month old and is not working properly. I scheduled a service repair on July 2, 2021 and scheduled date was for July 8, 2021 for 8 -12 and no show. I called 6 times that day and no service done. I am furious.

I took a day off from work and lost a day's wage. I will report you to the better business bureau.

My screen cracked, I think from heat. The company will not replace my phone nor fix it. Instead they suggest I go to Walmart. I will have to pay for to have it fixed. So, LG doesn't care about the Senior Citizens using their products!

I invested a lot of money in a LG television. he assured me that the LG television that I had picked was plug in ready. 00 of tech. support from the Geek Squad it still is a nightmare, has a mind of it's own.

It's been months and I'm still having major problems. I am not spending another dime on the Geek Squad scam you all think we do not know about. J. Rubino, he works for the Denver Broncos, and has a private practice, he will be joined by my brother Douglas S.

Polsky a Federal Prosecuter which will be advising in this case. My Television will be working as it should be 06/28/21 by 1400 hrs. 2:00pm or we are going to sue your…

We have a filed a complaint withthe Attorney generals office. You guys Won't back your produts. We purchase a washer. It has not worked for six months. You guys still refuse to replace our machine. You guys suck as Compnay .

Tricked by the service provider who came after lodging a complaint on the toll free no. Fridge purchased in Nov 2020 Charged Rs 4600/- for ? Gas Dr Rahul Gupta C 38 Friends Colony East New Delhi 65 41628281/26838776 09811014354 lenarahul@gmail.com India

We have been waiting for an answer on our dryer that's not been working for over 2 weeks now. DRN210524231358

720-338-3544

Bought an LG 38UC99-W 38-Inch monitor in Sept 2018, and it stopped working Nov2019. Reported and requested a box, got the box and shipped it Mar2020. In short, they told me Aug2020 that they lost my monitor in Jun2020. Made numerous calls, and follow-up emails and texts to get a refund, including emailing Peter Kim and Jay Pak a couple of time, no response or follow-up.

1st RNN 191112025669 issued 11/12/2019 2nd RNN 200427006161 issued sometime in 2020 Refund DRN 201019161149 issued 10/19/2020 Please help, i'm at a loss for what to do.

Two months ago lg ac has been gas refilled due to error shown CH 38 by authorised person, who has been provided by company. He charged Rs. 3450/- and not given any receipt. Promised to give it online but not given.

NOW, AFTER CORRECT TWO MONTHS LATER, AC AGAIN SHOWS SAME PROBLEM, CH 38.. THIS MEANS REPAIRS NOT MADE WELL. WHAT SHOULD I DO??

I purchased a microwave on 05-04-2019. It is model LMV2031BD. I neglected to purchase the extended warranty as I assumed the microwave would last for at least five or so years. I have been purchasing nothing but LG products for over twenty years and have recommended them to my family. I have also always purchased extended warranties with my other appliances. This time, I didn’t. The microwave started making a very loud noise about a month ago and now will not heat the food. I was advised that it is the magnetron which is covered under warranty. However, I would need to pay $129 for a service call plus any labor involved. I don’t think this if fair as the microwave isn’t even two years old and has been treated with kid gloves since I purchased it.

I have made numerous calls to LG asking…