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LG Phone

1.0
134 complaints

Website

www.lg.com

Complaints

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A.K. Banerjee

May 1, 2015
0

C installed by LG needs service and attending to sound in outdoor wall mounted unit. No action taken in spite of three requests no. RNA 150421085204 dated 21st April, RNA 150428012656 dated 28th April and RNA 150501015145 dated 1st May, 2015.

Every time the job is given to Engineer Mr. Rajeev Kashyap (Mob: 9711359766), who has not been attending. Mr. Naresh, Supervisor (Mob: 9711359736) had promised to get the job done on Saturday 2nd May, but his mobile is switched off, and I am not sure whether the job will be done by LG.

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Elisa Quinita

Apr 17, 2015
0

I purchased 2 galaxy note 4 phones and 2 LG tablets, which we've only had for 2 months and 1 of the tablets is not holding a charge. Sent to LG as instructed. 00 cover to protect in shipping and the manufacturer box.

It was returned to me in a flimsy box with a thin bubble wrap a sticky substance on the back. No charge and charged it from10pm-1-11am the day I picked it up.

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Daksha Pandit

Apr 12, 2015
0

I purchased a refrigerator in 2012. Since three years I have called them for the defective freezer because ice was collecting in the freezer. They have totally ignored my complint since last one year.

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Angel Martinez

Apr 11, 2015
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LG Lucid 3 is my phone. have been a customer of Verizon for 11 years. I upgraded my phone to a LG Lucid 3 about six months ago and I am awaiting my fifth phone from them. My first phone had a faulty charging core and the keyboard would stop working, which meant I had to do a factory restore each time and lose all my data, apps and have to resign in to all my apps after downloading them again.

Due to the faulty charging piece, the Verizon chargers would not work, they went in and were loose. I had to hold it in their and make sure not to move or it wouldn't charge. Most times it still did not charge because it stated it was not a compatible charger.

I have purchased three chargers from the Verizon store which is a waste of money. The second replacement phone had the same problem and it was…

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Zahra

Mar 29, 2015
0

I called the LG customer service to come and check it.

First they were not answering, after a couple of calls when finally answered their system they said was not currently working to register the complain, they said to call after ½ an hr. I did call at approximately 1 hr later no one answered I kept on calling and calling with no vain the phone rings answer machine tells you to call the extension but no one is there to answer.

If the complain is not answered promptly, then I appreciate a total refund and return of product.

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Mamta Palia

Mar 25, 2015
0

I filed a complaint in LG against the model # 22LU11UR. After my first call, Technician did not come to my place to fix the issue. After the second call, when technician visited us, he told us that the company does not have spare parts for this model, if you want i can fix it with local company parts and not from LG and there is no such guarantee it will work.

What a pathetic service it is, can someboday explain this?

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Brian E Ward

Mar 22, 2015
0

Purchased phone @ Best Buy 2/2014. Nothing but problems. Shutting down, freezing, locking up. Speaker, microphone failure. 1 month after warranty, speaker, Mic failed. Phone is now useless as is best buy where I purchased it from.

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Anonymous

Feb 16, 2015
0

13 Months ago i purchased a $3,000 Refrigerator from Best Buy. I paid Best Buy to deliver and install the refrigerator. Now my ice maker will not work. I call LG support and they tell me the unit is just out of warranty. I will be required to call a LG certified repairman and pay for the repair out of my pocket.

Not only will I never buy a LG product but I will preach to anyone that listens that LG quality does not warrant the price.

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Anonymous

Feb 16, 2015
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In 2009, we purchased and entire kitchen of appliances. We bought the extended warranty. Immediately we experienced problems with t he stove heating correctly. Finally in Nov of 2011-through the extended warranty--we had someone again come out to the house because the stove smelled like it was burning and then we would get an F-7 error code. The repair people replaced this part, with no success, to this day. The last repair person could not figure why the stove wasn't working.

He contacted his service repair, who then contacted LG service repair and they were finally told that it has been a cronic problem with this stove model. That the relay board connectors needed to be crimped just so, so it didn't burn out. A replacement part would not be available until Mar 28. This was NOT…

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Anonymous

Feb 16, 2015
0

In August of 2010 I bought an LG stove. 5 month knobs on the stove cracked most likely because of the heat from the oven below. I called LG and they sent me a replacement "because of the courtesy". Within few months new ones started to crack.

We were using just few at a time. By the end of 2012 almost all of them were gone (with except of one) and called LG again. LG declined to send me a new set. Recently my last knob started failing.

Not long ago I came into the kitchen and felt the smell of gas there. My discussions with LG did not get anywhere: they still reject a request for new knobs.

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Anonymous

Feb 16, 2015
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I bought one about five years ago and worked great. I remodeled my kitchen by installing hard wood floors and within one year the freezer will have ice in back of the draw which if I do not remove it in time it turns to water and ruined my hardwood floors, I called my insurance company a contractor inspected it and he then sent in a engineer which wrote up a five page story how my floors were installed wron. BS, I have been a contractor for many years, and yes I have seen hardwood floors have a problem and it was easily fixed. Mine can not be fixed and I need a whole new floor.

LG refrigerator stopped working 8/19/11. Sears and LG. notified ,sear came to ascess problem 8/20/11 .LG states we have Service Hub in your states that could do the work tomorrow, but sear has to fit it because we…

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Anonymous

Feb 16, 2015
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LG does not honour the 3 year swap guarantee and waste customer time by giving them wrong collection date. My LG W2243S monitor had very, very little use on my back up computer since I bought it two years ago. When I did use it just before Christmas, it died after about 10 minutes - no power light showing. I first contacted Tesco Direct who advised me to speak to LG. LG customer service acknowledged that there is a 3 year swap guarantee on the product, but said they don't have a similar model to swap it with. When I pointed out that the warranty states similar or higher spec, they insisted that they don't have anything to replace it with.

I notice that on the internet complaints that this seems to be the standard answer, meaning LG has no intention of ever doing a swap as described in the…

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Anonymous

Feb 16, 2015
0

I have spent hours and hours trying to program my new 32LN5300 to my Time Warner Cable remote. LG says they do not have a code for this tv to use with Time Warner. They suggested getting a new remote which is not acceptable.

I love the TV but this is a deal breaker.

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Anonymous

Feb 16, 2015
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I bought a LG Refrigerator in November 2008. Now the compressor keeps trying to start and than click offs. The freezer no longer freeze and the refrigerator is warm inside. I have called LG many times and was given names of companies authorized to do the warranty service.

I have called about 8 places and no one comes to my area. I called LG back and was told by a person that it was my problem since no one they recommended would come out. When I ask to speak to a supervisor, I was put on hold and than hung up on.

I called back and spoke to another person who said they would try to find someone. I am very dissatified with LG and the service. 00. Now I am suppose to just throw it away?

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Anonymous

Feb 16, 2015
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I keep getting calls from 516-340-2503 asking for an Amanda. Have told them over and over and over its the wrong number and they keep calling and calling and last time they got nasty and said "FU** you. I'm pretty sure its a collection agency.

They have called here approximately 100 times over the last 2 yrs or so. I am really sick of it and that they can just get away with being that way. Can you put a stop to it???

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Anonymous

Feb 16, 2015
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LG replace the "Chassis Assembly" in my 42LM5800 on 3-29-13 and not I can not watch TV because of the pixels keep coming across the TV. Service tech came out on 4-2-13 and stood and watch the TV and the pixels and said it's the cable box, I have no cable box.

so he said it was a poor signal. he check nothing, just disconnected the antenna. Now LG want to charge me $89 to sent another tech. Maybe the "chassis assembly" is defective. I did not have this problem before he change the board.

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Anonymous

Feb 16, 2015
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I purchased my stove 26 aug 2012 and its march 2013. My stove stopped working on the 7th of march 13 I called LG on the 8th and I have not recieved a response. I have called 3 times and continue to get the run arround.

I am a retired service member that purchased this stove in good faith and now for 10 days I have had no way to prepare food for my family. I just want this issue resovled. I need my stove fixed or replaced.

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Anonymous

Feb 16, 2015
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Hello, Before I escalate the matter with my jurisdiction to Attorney General and then to the Attorney General of Alabama, I am providing LG Electronics to resolve the issue. My washer and dryer were improperly installed and due to negligence of a direct LG Electronics vendor my washer is not working correctly.

I called to LG Electronics and scheduled for the specialist to come in and service the appliances. Vendor of LG Electronics called me and said that he will be at my place in between 2 and 6pm. I am a single mother and work 50 hours a week to provide for my family!

I called LG Electronics today to re-schedule and the rep was very impolite and was talking over me and insisted that LG Electronics will not be able to accommodate my schedule, when I asked for supervisor she hang up the…

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Anonymous

Feb 16, 2015
0

dear all, i bought a washing machine last year and from the day one i discovered that there is a some thing wrong with it then i told the customer service they come after a long long time , they took the machine and change some parts , along this year many fault appeared and repeated many times the came many times and took it again , now it with them since three weeks ago and

they refused to change it cause this many faults not my fault i think my only fault that i bought this brand > dear all customer service in egypt destroy your name and your brand repution

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Anonymous

Feb 16, 2015
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Hi, I Anita Diaz, bought a LG Motion 4G cell phone on January 8, 2013. During that week while i was using this new device i was feeling some allergies due to the toxic chemicals this device contains. To comfirm that device contains toxic chemical you can read the first page of the book manual of this device which states: "WARNING: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. Wash hands after handling."

That warning is in red color letter page number 1 of booklet. On January 18, 2013 I immediately called LG customer services and spoke with Rick. I did complaint to him about this issue. He then told me that only i had to say that "you dont want the product and then they will return your refund" I then said to…

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Anonymous

Feb 16, 2015
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a yr later exact same problem so they sent someone to fix it again 3 month later same problem but worse its freezing food in the bottom and melting the top on June 2012 they sent someone to fix . I reported to them the issue 4 times last time i almost died from electric they dont care all they do is send a technician to fix same problem over and over i deserve a new fridge different model and reimbursement for my food money..

u think that's fare ?? and no one rom your company seems to take that product serious but ix it ..

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Anonymous

Feb 16, 2015
0

We bought this refrigerator in 2010 after reading such stellar reviews. In december of 2011 the clip on the left facing door broke. We ordered the part from Encompass as recommended by LG. The wrong part was sent due to an error on lg's website.

The correct part was shipped and after paying 2 service calls, the door still did not work correctly. This was not due to our service man but was because of how Lg made the door. 00 part in the whole door had to be taken apart and the rubber could not be correctly put back.

We then ordered a whole new left facing door. Now we have paid about $500+ for a $2 part. This morning 2/3/13 low and behold, the clip on the right side facing door has broken. It will now cost us almost $300 to replace that door, again for a $2 part.

This is all on a…

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Anonymous

Feb 16, 2015
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i purchased my t.v May2011 i noticed around august my t.v started having problems with the volume. One minute you had it then it was gone. I thought it was from the hdmi cords i puchased at a black Friday sale. I bought new ones that were $49.99 at wal-mart around Christmas and for awhile the problem was gone so I thought. My children informed around Febuary2012 when the picture started having lines run across it that they hadn't been watching it when i was gone because they had problems with the volume.

I notified LG and they sent a repair tech out. within two hours of him leaving the volume went out again. The repair teach came on a Friady and that Tuesday while watching the tv white bubbles apeered all over the screen. I got LG back on the phone and they told me it sounded like the…

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Anonymous

Feb 16, 2015
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LG products have a bad design. The pastic Panel on the range is the worst idea - we bought a new a brand new range and it has not been even 6 months, and the whole panel is cracked and broken.

Called LG customer service and they are saying that they will replace it only if it impacts functionality - I am wondering what to do. I have 6 more months before the warranty expires. I am thinking of filing a complaint with OH attorney general's office .

A new range panel should not be doing this.

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Anonymous

Feb 16, 2015
0

We have compliant with LG Double door refrigerator. We bought this from Home E Mart Chalakudy on 8 sep 2011 which have compressor warrenty for 6 years. We informed the compliant to Home E Mart on 31 October 2012 and they registered the compliant to LG service center on the same day.

( LG Electronics India PVT LTD, Dominic Care, 16/471A, Chettiparambu, Manavallssery Irinjalakuda. Trissur, Kerala. Pin-680004. Ph-0480-2827723 ). They attended the compliant 10 days after the registeration. The compliant was leakage of gas from the compressor and they refilled the gas.

We paid Rs-1398/- for the service. After five days we found the same problem with the product. Then we informed the service center on 16-November 2012. After that we didn't get any respond from the service center. We were…

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Richard Grenade

Jan 17, 2015
0

(model:LG P12RL). I have paid for this equipment 700USD,but when i have received the item they have not send me any accessories. There is no :-Drain pipe,no electrical cable for the outdoor unit,no copper pipes and no thermal insulator I call the local LG supplier to inquire why i have not received these fundamental items because without these accessories it would be impossible for me to fixed and

use the air con i have paid for. They told that these items are kept with them and that if i paid their technician then they will provide me these accessories . I am already a qualify air con technician i dont see why i need to pay additional fees for their technician to have these accessories which should have been included in the kit.

Can please look at this case to remedy this situation.

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