Liberty Mutual

it is unbelievable that no one can help me when my agent is out of office. There is no backup agent nor team, it is ridiculous.

I access your provider portal on a regular basis, however several times a week i need to speak to a representative on a denial. This morning i have been on hold already for an hour and a half and am still on hold.

I started this call around 9:40 am. This issue happens every time we call and then we are told they can only help us with 2-3 dates of service. As we are a provider our time is valuable. is there someone we can email our issues that need to be discussed.

Thank you for your time

I have liberty mutual insurance. I was in an accident in a parking lot and when I talked with Erica Martinez in claims she informed me that she thought the other person sounded majority at fault and she informed me that I might get some part of the fault, but was certain the other guy would be found at least the same, if not more at fault.

I was then texted by her a couple days later that I was found 90% at fault. Obviously this was a surprise to me. I as upset and asked further about it. I was told since I did not see as much as the other party did, that it went in his favor.

She then told me there was nothing I could do, that I had failed. I was also given false information, when I asked her about my wife being a witness as she was there, Erica told me that the court wouldn't hear her…

I innocently called to get information and an honest breakdown of charges and requested some advice. The agent was quick and short and just tossed numbers out to me without exposing anything. We went back and forth and when I realized this process was getting too complicated and that I was sticking with Geico, I told him so and please stop contacting me.

Guess what I got in return? The most rude response I’ve received from anyone in a very long time. I’m taking this to the top.

This is my SECOND complaint to LIMU regarding Ms. Jelipsa Melendez, Claims Adjuster regarding claim # 040620512-02. I appreciate the corporate office getting back to me yesterday in an attempt to resolve this matter. Ms. Melendez scheduled and appointment time for the recorded statement of today at 10:00 a.m. And to no surprise, she did not call. This has been her pattern. I am extremely disappointed in the lack of professionalism your employee demonstrates. It is appalling. I would like to request that another claim adjuster be assigned to my claim.

I am attaching the latest "fail" from your LIMU claims adjuster to support my request. I do not know what else I can do and I becoming quite frustrated dealing with her. While I am not a LIMU policy holder, what is concerning is to know that…

To: Melissa Messer Liberty Mutual Sacramento

Earlier this year, I submitted a claim for the repair of a damaged outside rear view mirror which occurred when I scraped it against my garage door. It was a small claim and I paid the $500 deductible. No one from your office contacted me about any possible negative implications of filing the claim. I have now learned from Liberty Mutual's customer service that as an apparent direct result of my claim, Liberty Mutual has increased my annual policy for my two vehicles from approximately $1750 to about $3150. I’ve been told that I have lost my "good driver" and “elite” status discounts, again due to this claim. I’ve also been told that this will affect my Liberty Mutual policy costs for next three years. $1400 a year for three years - for a rear…

To Whom It May Concern,

Re: Claim # 040224518 / Kaisha Reese

Why can I not contact my agent? I e-mailed, and left voice mails, but the courtesy of a response is not forthcoming. I'm trying to get the status of my claim. A month after I filed the claim, the contractor finally made it to replace the shingles. There is still more to be done (three months after the shingle replacement): replace gutters (damaged by the contractors) and downspouts, and replace window screens. Also, I have great concern that the shingle were installed contrary to current building codes. Help!

Regards, Ed Rekai

I tried to finalize my purchase, 2 days ago I spoke with nice woman and she clearly explained everything, today I couldn't reach her and they transfer my to person, he was rude, didn't want talk about different in price, then he raised voice, blackmailed me that he will remove my quote in week I told him not to do, then he dropped call, and immediately removed my quote and my info, from account.

We told the customer representative we spoke to on the phone was told that we were missing some shingles on our roof and told us that it was no problem. But they cancelled our insurance because of said shingles missing! The shingles are an easy fix but they said they will not do another inspection even if we fix them.

Negative experience with roof inspectior defensive aggressive and confrontational.

Dedicated customer service representative refuses to respond to my emails. Does not wish to discuss the merits of my claim vs. the policy clause(s). He refuses to respond to my email which contradicts his assertions for non-payment of claim, so Alex Willard of Liberty Mutual refuses to respond to numerous emails.

My name is Jeff Fangman and my claim number is 037356243. I need this escalated to someone higher in the company, I am getting no response, so I have called and filed a claim with the Kansas Insurance Commission. My cell number is (913) 214-7649.

The Towing Service Cross County Motor Club is horrible this is the second time I used them and they are never on time always send texts saying they will be there, Its to many lies dealing with these people. My insurance is going up for renewal with these inconveniences of your roadside service I will be looking for another insurance company. Cross County motor club

PLEASE "DITCH" THE BIRD COMMERCIAL ! IT SUCKS! HOW MUCH YOU PAY SOME MORON TO COME UP WITH THAT ONE? I WORKED IN THE ZOO/ ANIMAL FIELD ALL MY LIFE, I FIND IT OFFENSIVE ! AND I WILL NOT BUY YOUR INSURANCE "EVER" UNTIL YOU RETIRE THE BIRD!! THANKS!!

Home Insurance Policy Number H3229809110670 504 E Charnwood St Tyler, TX 75701 Insured period ending August 16, 2019

Claim: 040128494

The intent of this communication is to seek support and assistance from a representative who may serve as a neutral party with my best interest in mind. This is expressed due to the multiple communications with your insurance company’s adjuster’s manager, Mr. Michael Fawkes and the designated adjuster Mr. Andre Clay.

I have three homes adjacent to each other. I have submitted one claim for each home for hail damage. Of the three homes one was denied hail damage, two were approved for the claims. Following his inspection Mr. Clay verbally expressed that my home 504 East Charnwood “has no hail damage.” The two homes that were approved sustained hail damage,…

I have been trying to contact the assigned adjuster, Jeremy Green for claim #2354 6966 as well as his supervisor, Erick Kane. I have contacted mainly Mr. Green since 6/4/2019 to be exact, adjuster never available or returns calls. I have emailed him 4-5 different occasions and have yet to hear back from him.

I have left 2 voice messages for his supervisor and even left messages with team members to deliver for both of them and still have not heard back from them AT ALL, not even for acknowledgement of representation. Our LOR was received on 6/4 and was confirmed by the claims dept as well as the fax confirmation.

TAMMY L. MCKNIGHT, is my claims representative. I feel that she is very unprofessional the way she is handling my claim. It is my feelings that the way she is handling things is a form of harassment. Everything she asked for has been provided.

However, she then make a new ridiculous request which appears to me that she is trying to prolong my claim. I feel that she is really trying to make things very difficult. She does not appear to be knowledgeable about her job.

She also sent my estimate to someone outside of Liberty Mutual, not related to my claim without me having prior knowledge. She asked for things that other professionals have never heard of. Things that are clearly covered in my claim, she appears to not want to pay for.

I am asking you to (PLEASE, PLEASE)! Supervise TAMMY L.…

com im taking copies of this and everything else i send or receive just in case this gets deleted i have proof of me reaching out for help thank you Brooke Major 6/14/19 7:31 pm

My grandmother Patti Sanders spoke with adjuster Aaron Lilly in your Dallas claims office yesterday and he really had an attitude with her. I have gotten his supervisor's name and phone number Beth Gainey at 469-997-3096 to discuss this claim 039928646 and Aaron with her.

I am at my grandmother's and we left a message for her to call us at 1:32 Central Time and it is now 3:33 and we have not heart from her. We really need to discuss this situation with her.

We both need to be together to talk with her. Please have her call me at 405-548-6402 here in Oklahoma City. It appears that the only time we can get them to return calls is to contact Corporate. We do not really want to contact the Oklahoma Insurance Commissioner regarding this problem. Thank you.

claim 039928646 personal injury adjuster Aaron Lilly was very disrespectful to my granddaughter on the phone today I was a claim adjuster with Allstate Insurance in Okla City for over 33 years and would never have spoken with someone as he did. She was in tears when she called me.

She is pregnant and I am handling this claim for her to prevent undue stress to her. Please have someone call me at 405-367-7679. Mr. Lilly does not return messages left for him and I really would like to speak to his supervisor.

Thank you for your help in advance. Patti Sanders

I applied for homeowners and auto policies on 5/10/2019. 1. The sales agent on the line, Dylan Pessatore, did a very nice job of producing the quote. However, I emailed him some follow-up questions and still (6/6/2019) have not got a response. Seems like once he got the quote and placed the business, his job was done.

2. I have been unable to log onto libertymutual.com because of a problem that the system has with my email address. A ticket was submitted to your technical experts. The issue went unresolved after I had called in several times, until today (6/6/2019), when I tried again. The solution was to replace the email address. I guess if I had not been so persistent, the ticket would have remained unaddressed.

Your rates are an improvement over what I paid before; but I will be…

Claim #23542420...Arturo Gonzalez AEG Constrction LLL.-Policy Holder...Loss on Aug 3...Arturo came on the 10th removed part of flooring, wall, ceiling...On Aug 5th David Hamon (sp) came in inspect damaged to write report...never came back after Arturo removed flooring etc...been promised by Stephen Schwenderlauf he would get back to us....has not yet happened...we have been living under these conditions since then...all we want is to have our condo restored back to the way it was on Aug 2 before the damage...assume you can review the claim for full details...

Very bad communication!

Have been working with claim adjuster for MONTHS now trying to get our roof replaced. It is still covered with tarps. I received 3 quotes to replace it and picked the least expensive and my contractor and I are still getting the run around.

It’s the dumbest most annoying thing ever! My contractor has had to measure my roof twice now trying to prove the amount of shingles needed. It’s an extremely steep roof with many crazy angles. I will NEVER refer Liberty Mutual Homeowners to ANYBODY and I will be posting negative remarks on anything I can find if this isn’t resolved today! Robin Fain

I filed a claim for a fender bender Wish I did not The adjuster sent me to Caliber Collision They made a small dent up to $3700 Now with my perfect 2009 Toyota Sienna That I have had since 2009 Is totaled and they would not get me my van 1 year newer with 10,000 miles less like in my contract .

2 weeks Later McDaniels called me And said I cannot buy back my car because the damage was 80% of the value They wasted more time making my life Crazy investigating me and my add ons from factory original equipment. When they should have investigated the other guy that hit me in the back to get his company to pay for the accident!

After 5 years with them I had enough The day they decided the claim I all ready had all my insurance bundled for home auto and boat to Move the same day they denied my…

My wife was involved in a major accident over a week ago. The driver of the other vehicle was also a liberty Mutual policy holder. They owned a electric company. So I contacted Liberty Mutual (buisiness) and from day one I’ve got nothing but attitude and disrespect.

I’ve sent pics, police report, and given a statement. I can never reach my adjuster. My vehicle is totaled. I need a rental which they won’t give me until they investigate. But again it’s been over a week without a phone call from them.

Then I was told to file it on my insurance and my insurance would send a demand to pay letter and they would pay them. I don’t think that’s fair for me to have to jeopardize my policy premium. I can’t buy another vehicle until the insurance company contacts my bank letting them know the…

When I held a policy with them, the company wasn’t too bad but their premiums began to get very high. My complaint is to their advertising dept. The TV commercials are HORRIBLE! A guy with huge calf muscles and Emu’s wearing clothes?!?

Who the hell does your advertising. It’s so bad that I’m filing a complaint here? Yeah, it’s that BAD!

I’ve been with liberty mutual for a few months. I was completely satisfied until I found out my premium DOUBLED!!! I didn’t know why. I had my payments set up on auto draft. I new something was wrong when my account went into overdraft.

I called and I was told because my nephew moved in with me and we shared the same address liberty mutual added him to my policy WITHOUT my permission because they said I did not return the OPERATOR VERIFICATION FORM. A form I never received.

I understand this is their policy but I think it should be a better way to get these forms out. Instead of just mailing them, maybe they should ALSO email them or even better give me a call. Things can get lost in the mail and in the case this is what must have happened because I never received the form.

Now Im stuck…

Hello I recently got into a small accident and called for payment to repair the car Liberty Mutual insurince, where my car was insured. I was told that they would call back and they did not call back. I called again, I was told they would call back, they did not call back.

A third time I called I was told that my insurance covers only another car, my car is not. Although when I was signed a contract no one told me about it and did not warn. I asked to give me a talk with the supervisor.

I was told this moment can not invite him. The reason was not explained and they said they would call back within 48 hours and did not call back. Last month I paid for insurance twice and called asking for one payment to be transferred to this month.

I was told to transfer, not transferred and do not…

I recently got into a small accident and called for payment to repair the car Liberty Mutual insurince, where my car was insured. I was told that they would call back and they did not call back. I called again, I was told they would call back, they did not call back.

A third time I called I was told that my insurance covers only another car, my car is not. Although when I was , signed a contract , no one told me about it and did not warn. I asked to give me a talk with the supervisor.

I was told this moment can not invite him. The reason was not explained and they said they would call back within 48 hours and did not call back. Last month I paid for insurance twice and called asking for one payment to be transferred to this month.

I was told to transfer, not transferred and do not want…

Hello. I recently got into a small accident and called about payment for car repair. I was told that they would call back and they did not call back. I called again, I was told they would call back, they did not call back.

A third time I called I was told that my insurance covers only another car, my car is not. Although when I was first signed a contract no one told me about it and did not warn. I asked to give me a talk with the supervisor.

I was told this moment can not invite him. The reason was not explained and they said they would call back within 48 hours and did not call back. Last month I paid for insurance twice and called asking for one payment to be transferred to this month.

I was told to transfer, not transferred and do not want to transfer to this month. now they…

Filed claim on April 15th. Man hit me in my drive way. I call Liberty and his insurer Allstate. Allstate sent app for pics to be sent of my car and provided a review of damages that day. The next day April 16 Allstate had a claims adjuster call and take my recorded statement.

April 17th I get an e-mail from Liberty introducing my claim adjuster Yessenia Casteneda. The adjuster was told unable to reach me on my cell due to statewide testing. My husband was told he would be calling back for recorded statement from me. April 19 (Good Friday).

April 22 Allstate sent me a break down of damages and cost. April 24th I call both insurance companies mine Liberty and his Allstate. Received call from…

Your ad with the emu throwing up on the desk is the JUST ABOUT THE WORST ad I have EVER seen!!!!

I am an adjuster for Progressive, i called in to see if i can get a claim number from a representative and adjuster on file was extremely rude. When i asked for claim number she cut me off in the middle of my sentence and said she didn't have any information on the claim.

I told her i was just requesting the claim number and she raised her voice and cut me off once again and said she didn't have any information. I asked for he supervisor information and she said he was not there; i asked for his information again and she said his name was Joel.

I asked for all of his info again and she said she is not allowed to release his number and his name was Joel Cornelius. Each time I asked for her supervisor info she said she couldn't provide it, but now she had the claim number.

She was so rude…

I have had claims open since November of 2015. I had insurance for 2 stores of a women’s resale business which I paid over 30 k in premiums on time for over 6 years. Sadly I had employee theft which was devastating and costly.

I worked with a rep at Liberty Mutual through July of 2016 and got absolutely nowhere except delayed. I had to shut my business as I could not get any capital lost from the thefts. After medical health issues, I reopened the claim again with the help of hiring and public adjuster just to face the same problems of delays, no return of letters, emails or phone calls.

Three internal letters of complaints have been filed to no avail. I escalated back in 2026 for help above this rep only to be sent back to work with her. She is doing every tactic not to help nor pay my…

My car was broken into and have full coverage. LM adjuster was rude and unhelpful including the comment when I asked to speak to a supervisor “ain’t gonna happen” is what he said. My car was damaged on both sides and the body shop even confirmed the damage was brand new.

He claimed a supervisor went to inspect my car and said it’s typical damage from a parking lot. Been a customer for a decade with little use and was treated poorly and accused me of lying about the damage. I will be looking to switch carriers.

So much for being loyal. David was rude to my wife as well. Claim # 039436931-0002

This insurance company is absurd. No accidents/ no tickets and the premium went up over $500. I get a pathetic justification that because of "the type of car" I drive which is a Pilot, those cars get into "lots" of accidents which is why my premium went out.

Then when I chose to cancel the policy I was told by their rep that not only will be charge the installment then on top of it I will be charged a surcharge for canceling mid-term. There is no cancellation surcharge in NJ.

How stupid and untrained are their reps. I already had a new policy in place, but had to cancel because I was under the impression that I will be billed twice from Liberty and then another installment from the other insurance policy.

Today I found out that the rep that was helping me, not only gave me the wrong…

Received my renewal and there was a substantial increase of close to 200 per year. PLUS a charge added to my bill of policy that had be EXPIRED. After trying to go to my account website I found I no longer had an account history.

I called my credit card company and explained the issue, filed a dispute. The credit card company sided with me and reversed the charges. Today I received a letter of collections 6 months after the fact for 55 dollars. What a freaking horrible way to do business.

Was promised a call from the mgr at Hauppauge office a week ago and still no call. Her nane was Danna Mcnamara. I am in need of a face to face appt to go over my policy and make changes.

It is very difficult for me to do this via telephone as i clearly stated to a representative named Darius. He called Danna and I was told she would call to set up the appt. Please help me with this.

Progressive Insurance Agent called me in the beginning of January to inform: I will have your $1,000 deductible forwarded to Toyata in Lawrenceville, NJ by the time your automobile is finished. That never happened. Still today, I am waiting for the deductible. I was told by Liberty Mutual Representative, "Pennsylvania is slow to submit police reports." The accident has already been verified. Payment was made for repairs to my vehicle. I need the deductible as soon as possible. Thank you for your attention to this matter. Except for this incident, I am highly pleased with LIberty Mututal's services. CLAIM NUMBER LA000-038891499-03

Sincerely, Patricia G. Parrish

Good afternoon, My son, Jacob Vidal, who is a driver on my policy was involved in a fender bender with another vehicle on 02/16/2019. He told me that he was in the parking lot at a local hospital and pulling out when another vehicle was trying to pass him. He said two large men got out of their vehicle and intimidated my son into making it his fault and demanded his insurance info. Once he provided it to them, they left the scene without any further discussion.

When I had phone contact with claims adjuster, Nyechia Robinson, she immediately told me that she had spoken to the driver of the vehicle that filed the claim and that she "was a female named Angela that filed the claim saying she was the one that was involved in the accident with my son. She then said that Angela was very credible…

On March 7, 2019, I received 3 envelopes with insurance policy cancellation notices. This is my first year with Liberty Mutual Insurances having left Amica Mutual after 46 years (and having never missed a payment). I emailed my only contact in South Portland, Maine , Sarah Curley.

Over 11 exchanges , I explained I never received an invoice prior to these warnings. She said I was sent e-mails. I did not get them. I asked for copies of the actual e-mails sent to me. Ms. Curly could not produce and I said this is a problem for me.

)I was respectful throughout and restated my purpose. Ms. Caylan Healy , the Senior Site Manager called and was very defensive, accused me of threatening her "because I complained". She dropped me off the line twice with no notice during our conversation.

I would…

You raised our car insurance 100% for2019. My wife received a speeding last June going 17mph over speed limit. For that our preming went from $2,000 a year to $4,000 a year. This told me you did not want us as a customer.

We switched jnsurance companies and have a new premium of1,509 a year for same coverage. Very disappointed in liberty Mutual.

Also got new Umbreypolucy and boat insurance for50% of your premium. Your tv ads are a joke. Glad we are no longer your customer.

I freedom Ndodo Thabethe Id no:7508055510080 received a sms from liberylife that I do not have Accident plan but I,'m paying monthly on policy no:1142410522 as a cover in accident,I joined two policies at the sametime and other policy no: is 1142010520 according to the sms both policy do'nt have the Accident plan.both policies commencement is the same because I was told the other policy no:1142410522 is for Accident cover for me and my children that are covered in policy no:1142010520 that is why Ido'nt understand and I need explanation about both policies

How do I go about reaching a Liberty Mutual representative (superior to our local office sales manager and the agent on our policies) to resolve some serious errors and get the correct Declarations, of which Premiums have been paid for, in full.

We (my husband and I) have a number of policies with Liberty Mutual, for many years. Concerning policy number H37-218-722289-40; property located at: 1122 Southford Road, Southbury, CT. up until 2013/2014 the policy had Personal Liability coverage and Medical payments coverage, and after that date (2014/2015) and up until 2018/2019 that coverage was removed, without our authorization.

We met with Kimberly Rowland (out of the Middlebury, CT office) today and although she verbally expressed to us that a mistake had been made, she printed out a new Declaration with the Liability and Medical coverage back on the policy and the new Declaration had information that was not correct.

We were very fortunate that we had "dodged a bullet" regarding the years we were without the $500,000 Liability…

YOUR COMPLAINT SYSTEM FOR UPLOADING DOCUMENTS SUCKS - COULD NOT LOAD PDF OR MICROSOFT WORD DOCUMENTS. IF YOU WOULD LIKE THIS COMPLAINT SO YOU CAN SEE THE PICTURES - YOU WILL NEED TO EMAIL US AT NATERE@LIVE.COM. SEE WRITTEN COMPLAINT WITHOUT PICTURES BELOW.

February 13, 2019

Liberty Mutual Insurance Company Attn: Customer Service/Complaint Division

RE: Complaint Letter to Liberty Mutual for Notice on Cancellation of Policy Customers: Julie and Nathan Sworden Property Address: 2370 Arch Road, Eaton Rapids, MI 48827

Dear To Whom it May Concern Who Handles Customer Complaints,

We have been homeowners over the course of 18+ years (and has not always been with Liberty Mutual). Prior to having homeowners insurance with Liberty Mutual, we have never had issues with our policy or notice of…

I received a missed call, and then a follow up email from Lidia Marek. She said: Hi Terrence – I just called but was unable to leave a voicemail for you. I’m reaching out to offer you a policy review since you’ve been a customer of ours for so long. I hope that by doing that we would lower your premium so when you have a moment give me a call please! All of my contact information is listed below. Thank you! Lidia Marek Sales Associate to Peter Komperda

My response was: Let me know what my premium is now and my coverage, and what your proposed reworking of the policy and lower premium I'm assuming is what you mean would be. I don't care to do it over the phone I would rather communicate by email.

She responded: Hi Terrance – No problem email is fine with me. As far as coverages on the…

We was in a car accident on Oct 7,2018 and Liberty Mutual Insurance hasn't answered back are paid anything out and the car was a total loss they have the vehicle they 'not responding they are very negligent about the whole situation my fiance has no way to get to work we are down to one car now. Liberty Mutual insurance hasn't fix the problem we all have bills we have missed days off from work!

Our Attorney has reached out on to them on more occasions and they are not responding to emails are letter's not returning phone calls . This is so ridiculous. Please can anyone reach out we need answers now it has been more then 90 days !

Car accident take place on Oct 7,2018 in Kansas City,Mo please help please help this is not fair! How can you take a payment for a whole you and keep the…

Eight months after being hit by a tornado, 7 adjusters later, 1 engineers report and Liberty Mutual denied previously approved portion of the claim.

Also the company issued a payment incorrectly and refuses to re-issue it correctly. Damage has gotten worse due to bad weather. Engineer reported that damage was not caused by falling trees, although the place looks like armageddon still with upwards of 30 trees being lost.

Liberty Mutual Presidential Services is a joke as all they did was refer my complaint back to the same adjuster and claims manager who denied most of the claim. Photos on request.