Liberty Mutual

A lady hit my truck yeah I ordered a tow and have it checked out by your people and you won’t pay for the tow or having it checked it did not run like it does now before the accident I feel like I’m being crooked and cheated and you took four months even to look at the truck ridiculous

Please stop advertising your stupid idiotic Commercials They are so annoying especially those stupid singing Emu commercials! Enough already!

re:Claim number: 045530059

Liberty Mutual's system says the claim is closed. It is not.

The body shop attempted to use the prescribed non oem part. It did not work. The body shop got approval to use the oem part. They filed a supplemental claim and they have not heard from LM

I tried to contact my claim adjuster Marquel Anthony and she is away with no one following up on her calls. I attempted to contact her supervisor Shevonne. I left a voice mail with no response.

LM paid the initial estimate on 5/10, but not the supplemental.

I can not get my car until the Body Shop (Mendham Auto Body 973 543 4192) gets paid.

Please pay the claim .

Thank you Emanuel Klein 908 781 2561 emanuel.klein@verizon.net

stupidity in advertising. How does an insurance company expect that I would trust them with my business when the company has demonstrated stupidity in advertising?

Claims # PD000-044-155881-01

I have been calling all week to follow up on the status of my claim and to speak with my 'claims specialists' Dion Foendoe. I have left several messages now but obviously this is of no importance to him.

As a result of the inconsistent and poor service throughout this claim, I decided that as soon as the renewal came due, I would immediately switch to another carrier. Definitely the right decision and one that I do not regret.

Sincerely, Andrew Robertson

To start off I am 2 payments behind and been trying to contact liberty mutual via phone aprox 6 times and got hung up on while on hold, Told to cal back in two weeks to make payment, was lied to it was to late, my payment is on the 3 not the sixth, no call backs no email back hung up on when it's LIBERTY MUTUALS FAULT. text the online help text and no response .

I NEES TO MAKE TWO PAYMENTS. AND NO I DID NOT TAKE OFF AUTO ENROLL, MY PAYMENT WOULD BE MADE IF THEY TOOK IT OUT ON MY PAYMENT DATE NOT THREE DAYS LATER, I DI KOT OWE 400 AND SO E DOLLARS, THE COMMUNICATION IS HORRIBLE AND SO IS LIBERTY MUTUAL.

I AM CHASING THIS BUSINESS LIKE MY DIG THAT RUNS LOOSE. I would like to make two payments THE SAME AS MY MONTHLY PAYMENTS, be caught up and go on. I do not want a past bill, revamp my…

Call to cancel my policy and ask if I need pay any fee. The answer was no. But when I got the bill, surprise $414. Called consumer service and nothing was explained. On top of that what kind of company keeps increasing your bill and don't let you know.

Never will make business with Liberty Mutual again.

Claims Rep was very rude! I tried to explain what was going on with my roof and she would over talk me and not listen, she kept cutting me off everytime I tried to talk. I had to actually tell her to stop over talking me and allow me to finish explaining.

I advise anyone not to use liberty mutual for homeowners insurance because this company will do whatever they can not to fix the problem when it comes to hail and wind damage.

I was in a hit and run on April 5, 2021. I took my car to a body shop and when I picked it up on April 23, 2021 there were still repairs that were NOT completed. I reported it that same day to Reginald Hill.

I left a very detailed voicemail for him. He didn’t return my call until late Monday. He told me it was approved to take my car to another shop to supplement the rest of the repairs. So on Wednesday April 28th I took it to Cooley’s Collision.

They got an approval from Wayne murell (I have email) to start work on the car. Just last night at 6:01 Wayne revoked his first approval and told Cooleys that they are NOT paying to fix the car. I pay for full coverage insurance and I’ve already PAID MY DEDUCTIBLE.

My car is still not fixed and Wayne, Reggie, nor Michael Shoemaker were any help…

Claim agent will not get back to Me I have sent emails and several text messages

Policy is under Nick Blankenship. I am extremely unhappy with the way my claim has been handled. I have $1500 limit on my rental car when a claim is filed, and I haven't even received my settlement money and my claim's adjuster made me turn my vehicle in.

Furthermore, I had only used $799 worth towards my $1500 limit. I'm angry. I'm left without the money and no rental to look for one. What is this customer service. I should have it in a day or 2. This is why I had rental on my policy, so I could utilize it If I needed too.

00 went to my repair shop as I requested. 00 and some changes. 00 nevertheless I have yet to receive any of my deductible of $300. No transparency, no communications, no emails and no text messages from my claim specialist STEFFANY ANDREWS.. horrible customer service.

yo quiero que alguien me de una respuesta ,porque estoy muy enojado por el trato que me ha dado la compania liberty mutual ,me siento que me han robado mi dinero,aller llame para cancelar mi aseguransa ,la cual la acabo de pagar el dia 17 abril hasta el 17 de mayo ,y la senorita que me atendio me dise que al cancelar devo pagar 398 dolar porque segun ella ,ellos cobran atrasado y despues es que paga es decir segun ella el pago que ise el 17 de abril cubre el pasado mesde marzo ,es la primera vez que oigo algo asi porque todas las asegurnasa cobran primero para que este cubierto ,no al contarrio como ella dice vives asegurado nun mes free y despues te cobran ,entonces aller 30 de abril me cancelo y tengo que pagarle 165 dolar y del 30 al 17 no tengo aseguransa que ya estaba paga entoces me…

Requested Fs-1 form to be sent to dmv. Customer service states it takes 2-3 business days to process this information electronically. It cannot be faxed, emailed to the policy holder. In the age where every company to include the dmv used fax and email, I am very upset that this has further delayed registration of my vehicle.

I had taken out full coverage on all 3 of my vehicles. My husband had an accident in which he totaled his car (no other vehicles involved) and was told that I only had liability on his car (the most expensive one on my policy.

The representative for my claim refuses to communicate at all and I've left message after message and sent emails. I have a copy of the original policy so it looks like I'll be hiring an attorney.

they lie how they set up account change info on there end just to make policy . i have issue now they never added me to home policy only auto policy . they cheat they way thought there system and some .

they added two same name just to increases price . worsts company every skip it at all cost . they will fake half of your info

did not cancel current insurance provider. 10/21/2019 received email from liberty mutual stating my premium would be increasing to $1945 annually. I emailed back to cancel policy,was more than I was currently paying. followed up with a phone call to confirm cancellation. stopped payment.

on 01/2020 received notice from collection agency concerning premium due. 6/25/20 I receive another collection notice. in the meantime I did switch to another insurance co. both my new carrier as well as my previous carrier had no knowledge of DE.

requiring a letter of cancellation.

Filed a complaint for hail damage. Contractor and appraiser agree I have hail and wind damage. Adjuster said the only hail report at my location was more than 365 days ago so he wont honor the claim. That language of 365 days is not in my policy.

I also provide them a weather report of hail within the 365 day period and they still wont honor my claim. I've been a customer for 28 years. I've filed 2 claims and got screwed both times. worst insurance company ever.

Claim #042133499-01 My complaint is against Jacqueline Tran. Her comments and suggestions throughout this entire ordeal with Liberty Mutual have been nothing short of horrendous! As recent as yesterday, she admitted to overlooking an invoice sent to her on April 8, 2020.

This invoice was for hotel payments charged to my credit card, which I agreed to under protest knowing the only alternative would be homelessness for my grandson, my nephew, and myself. I believe she used this (Payments) as leverage to treat me badly.

Yesterday she acknowledged "I found the folio" and received the latest invoice which I also sent yesterday. Now she is telling me, and I have emails to prove this, that she pays me when she is ready, not when I want it!

Again, I tell her these actions of hers will affect…

NO problems with agents just Riverhead,N.Y. Enterprise providing 5.0 Ford Mustang Converible red in inclement weather claim resolved!

Respectfully,

Dennis P. Byrne 13 Overbrook Street Reeves Park Riverhead,n.y. 11901-1019

Your commercials are the lamest! Especially the ones with the Zostrich & idiot with him! For this reason I would never trust your company or do business with you! Can’t you do something that makes sense! They are just plain stupid!

My wife car was hit by one of your insureds. Claim was submitted promptly. Your claim specialist Shane Powell has done nothing but delay delay. When your company finally took responsibility for the accident still nothing. I filed with our company and they have paid the majority of the claim. Shane Powell never calms back or if he dies it’s weeks later.

Totally disgusted with your company. Now thinking of a Insurance department complaint or lawsuit.

Mike Roberts

I am extremely upset at the amount my bill increased for 2020, I have minimal coverage, yet my bill went up by $600 a year. I have had no claims in 11 years, yet you value my loyalty by increasing my rates.

When I called your customer service, I got a total runaround, the woman couldn’t answer why, and just kept repeating herself. I feel like I am worthless as a customer and wouldn’t recommend your company to anyone. You sure spend enough on your stupid ads, but the customer is left behind.

Opened my policy in April... paid for 6mths... received a letter asking for proof of title and was told there was an underwriting error and I must submit title or policy will be canceled... I provide proof even though the title was with my bank.

Nov 1st policy was canceled a few weeks later received a bill of 150 dollars that I owe. Now in collections. I have been lied to over and over by "resolution team " that does nothing besides lie and ague with me!!! Outrageously terrible service!!!

You are way too expensive and did not handle my recent claim very well. You tried to take my car, which is now fixed and running top notch by the way, and are now still trying to make me change my coverage.

You tried to lie ball my claims offer and I had to argue to get a decent price. You are bullies. As of next week I am cancelling your coverage and have found another more professional company to insure with.

You might want to start practicing what you say you will, because right now you, as a company, engage in insurance fraud and I am surprised that you can even exist anymore

On November 19, 2019, a policy holder of yours backed into my Trailblazer in the parking lot of Chic Filet in Byram, Ms. My claim number is 041407071. A police report was done and the officer said the report would be available in three to five business days.

I was contacted by Allison Abbene who said she had been assigned to the claim. I have received nothing but the run around since. On 11/20 she called and asked my wife if she could get a statement. We were taking our neighbor to the doctor at the time in their car and I was driving so my wife gave the statement.

She said she was waiting for your policy holder to call so she could get her statement. On 12/2 we told her that we would have to cancel Christmas plans if we could not get this finalized. She said she was waiting on a…

Get a new ad agency!! STOP THE LIMU EMU COMMERCIALS!!! They are lame, stupid, and not funny in any way! It's abuse to the public to watch these commercials!!!

November 19, 2019

On January 18, 2018, I contacted Liberty Mutual agent Brian Cramer for a car insurance quote.The quote was acceptable, and I paid Liberty Mutual for one year of coverage for three vehicles. A year later, I renewed the coverage for another year (January 20, 2019 to January 20, 2020) and paid the full year's premium. When the policy was originally written, my daughter was away at college. My daughter graduated from college and moved in with us temporarily until she could find an apartment. My daughter drives a 2008 Milan that is insured with another company, but on February 16, 2019, my wife let her drive her AWD car because of snow. While driving my wife's AWD car, my daughter bumped another car. There was no damage to either car but Liberty Mutual paid the other driver…

Very bad communication and customer service. Once they get your money/business they are immediately done with you and refuse to help you out any further. They even LIED to me about being able to cover my home insurance in order to get my business then proceed to tell me that they just want to cover my vehicles.

Wouldn’t recommend this company to ANYONE! Take my advice and stay away before you become just a number to them and waste your time and money.

My 1yr old daughter and I was injured due to a wet floor at your insurers Ci Ci's pizza restraunt. We fell on a wet greasy floor with no signs to caution myself and other guest to be careful. The adjuster contacted me nearly a month after the incident.

A week later my claim was denied. Your company only went off what the insurer told them and didnt take none of my statements into consideration. Your insurer has a duty to keep guest safe and they failed to do so.

So I am taking further legal action to pursue this claim and get the justice me and my daughter deserve. I have reached out to the adjuster supervisor and Manager at Ci Cis pizza. I have numerous recorded phone calls that you all have made a big mistake.

The manager at Ci Cis dosnt understand why you all are giving me such a…

We filed an Insurance claim on our Homeowners policy back in June and an adjuster came out very quickly, reviewed the damage and issued us a check. At that point we were very happy. We asked our agent Reed Noel for a recommendation on who should do the work to fix our house and we went with the recommendation- Belfor.

In working with Belfor we found out the adjuster missed a lot of damage- to be fair the tree was still on parts of our home when the adjuster came out- and it has taken 4 months (still not resolved) to get to some agreement. The adjuster isvery slow to respond to any inquiries, Reed Noel has not yet responded to my wife's phone call, and we are still waiting to hear back from the adjuster.

What's disappointing is I have had policies with Liberty Mutual for over 15 years and…

My father tottaled his car. He owned the title to the car. My father passed away and they are refusing to write the insurance claim in his name only. His roommate was a mutual policyholder on the account and she is refusing to cash the check unless I give her half the money. Safeco is allowing my father's roommate to extort me. They are not trying in good faith effort to settle my father's claim. The claims adjustor has desecrated my father's death and berated me for trying to settle my father's estate. The claims adjuster has a personal relationship with my father's roommate. I have asked several times to speak to their legal department and they refuse to give me any information.

If only this went viral, would someone do what is right for my father?

Claim#:040617637-01

I was told to pay in full for full discounts before i put one of my 3 cars into storage mode (comprehensive) . as I have done in the past with American family. when I contacted Mark Lake yesterday I never got a call back so I contacted another agent which transferred me to a specialist, she told me its against company policy to put a car into comprehensive only unless a get a letter from the lender.

I called again and spoke with another specialist told me the same thing. still not satisfied with the answer i spoke to another gentleman who informed me the way they set my policy up if one car changes they all change,I find this odd especially when I informed him as we were setting up the policy of what I planned to do with the challenger.

Now I feel I have been lied to and scammed just to…

The upstairs had extensive damage ,the floors ,walls ,doors ,bathroom vanity ,kitchen cabinets ,carpets ,and ceilings. This process has not been easy and we would like to get our house back to normal . Please set up a time to talk to me and my contractor ,we don't want to resort to hiring an independent insurance adjuster if we can resolve this problem . Thanks Richard Galvin

I keep receiving a phone call from 602-497-4247 from Danny saying the sellers of the house I am in the middle of purchasing gave him my contact information. He said he's calling from my moving center for Liberty Mutual. I have spoken to the sellers and they have no idea what he's talking about. PLEASE STOP HARRASSING ME!

My car rentel place (Enterprise) has called an investagator that has threatened me, texted rude coments..treatened to call cops..will be charged with auto theft...a complete nightmare...they have treated me like a criminal..I have never been late on my insurance payment...I visited bodyshop yesterday..they informed me that my insurance just approved (supliment) auto parts to be ordered 2 days ago..Josh told enterprise that insirance was not going to cover rental..I have a 400 and something balance..why was it not approved sooner then just 2 days ago...575 704 0019..Nancy Rodriguez..Iovington nm 88260

My name is shawn hagenah. I was in the industrial accident at husky energy in superior wisconson. The people handling my claim, helmsman management, has been nothing short of criminal. After deniing every single issue I had, except the shoulder surgery, and being late on comp payments, and delaying every little thing we finaly settled on July 24th.

They continue, to delay, and denie. They were e mailed last wednesday, the final signed settlement agreement. There lawer asked that they overnight settlement, and they just ignore the e mail. It is 40 degrees here in mn, I have not had any income since may.

I am still debilitated by my injurys, that they refused to cover. I am 2 payments behind on my mortgage, on October 15th, I will be late on my 3rd, and the bank is going to start for…

Jalisa Neale and Jonathan Davis (Claim rep and her supervisor) I was in contact w/ Jalisa Neale of the course of the first week of October 2019, On October 2nd,2019 Jalisa Neale advised me by telephone that if I could provide my medical records to her then she could finish up my workman's compensation claim w/ the Hotel I worked for.

Jalisa also stated that due to the Hotel providing the "proof" of mold found in their hotel (in managers office) along w/ the invoice that the Hotel providedto Liberty Mutual which showed that they (employer) had eradicated the mold that she should "definitely" find my claim to be compensable and will provide me with the "pay out" amount as soon as she obtains the wage information from the employer.

Then I received a call from Ms. Neale on October 3,2019…

My claim to get my truck fixed went to a claim specialist on the 18th of September,I called her and she had no information about my claim which was forwarded to her by another agent of yours,it’s the 1st of October and now I can’t get her to answer or call me back,if I don’t hear something positive in the next 24 hours I will contact my attorney,this treatment is ridiculous and I have an email that your client is at fault,I expect to hear from someone by tomorrow end of business day,my claim number is 23589300 and

my phone number is 219-588-5685,the agents name who is dragging her feet is Josephine Hilliard,her direct line is 856-435-2912, maybe you can make her do her job, or my attorney will be calling

An intoxicated driver insured by liberty Mutual crashed into my truck n trailer totaling it out front of my house. I’m a small business owner and my truck n trailer is my livelihood. This was on June 12. Here we are sep 27th and still not resolved.

My claim red AUDREY GRAMMAS is very unprofessional and rude. She makes it sound like it’s my fault he client was high and totaled my vehicle. I’ve asked to speak to her supervisor NICHOLAS WOLEK numerous times only to be told by AUDREY GRAMMAS that she is Handling my claim and she is the only one making decisions on it.

And the supervisor will not speak with me. I have all the emails saved and documents that show the total disrespect and lack of customer service. This has been an absolute nightmare for me and my family. Please do not use this…

My car was totaled I brought it back fixed it up put collision coverage back on it, they glad toke my money and when the car got hit by a hit and run driver , now they don’t want to pay out saying we don’t believe you fixed all the damage the police report and the eye witness is not good enough and claim adjusters lying on the phone to my face and returning phone calls don’t happen worst Insurance company ever

My friend was scam we know this now but the level of disrespectful comments mr Robert e young the claims repersentive provided was even worse he went as far as not even wanting to provide us to where we could start an investigation for the incident he was so unprofessional to even he started making fun of the situation we told him we are stranded sir he was like is your dog with you the fact is he decided not to help even when we realized the situation was out of our hands I would like some help in getting this resolved so

this situation will not happen to anyone else.

I called to get a quote, rep was super pushy and would not listen. ”thats not the way it works” she said. I was given a quote so my call and information is saved. Disgusted with your representation you have “assisting”..

i want to file a formal complaint and call reviewed if possible. I will be sure to let friends and family know about this horrible experience!

it is unbelievable that no one can help me when my agent is out of office. There is no backup agent nor team, it is ridiculous.

I access your provider portal on a regular basis, however several times a week i need to speak to a representative on a denial. This morning i have been on hold already for an hour and a half and am still on hold.

I started this call around 9:40 am. This issue happens every time we call and then we are told they can only help us with 2-3 dates of service. As we are a provider our time is valuable. is there someone we can email our issues that need to be discussed.

Thank you for your time

I have liberty mutual insurance. I was in an accident in a parking lot and when I talked with Erica Martinez in claims she informed me that she thought the other person sounded majority at fault and she informed me that I might get some part of the fault, but was certain the other guy would be found at least the same, if not more at fault.

I was then texted by her a couple days later that I was found 90% at fault. Obviously this was a surprise to me. I as upset and asked further about it. I was told since I did not see as much as the other party did, that it went in his favor.

She then told me there was nothing I could do, that I had failed. I was also given false information, when I asked her about my wife being a witness as she was there, Erica told me that the court wouldn't hear her…

I innocently called to get information and an honest breakdown of charges and requested some advice. The agent was quick and short and just tossed numbers out to me without exposing anything. We went back and forth and when I realized this process was getting too complicated and that I was sticking with Geico, I told him so and please stop contacting me.

Guess what I got in return? The most rude response I’ve received from anyone in a very long time. I’m taking this to the top.

This is my SECOND complaint to LIMU regarding Ms. Jelipsa Melendez, Claims Adjuster regarding claim # 040620512-02. I appreciate the corporate office getting back to me yesterday in an attempt to resolve this matter. Ms. Melendez scheduled and appointment time for the recorded statement of today at 10:00 a.m. And to no surprise, she did not call. This has been her pattern. I am extremely disappointed in the lack of professionalism your employee demonstrates. It is appalling. I would like to request that another claim adjuster be assigned to my claim.

I am attaching the latest "fail" from your LIMU claims adjuster to support my request. I do not know what else I can do and I becoming quite frustrated dealing with her. While I am not a LIMU policy holder, what is concerning is to know that…

To: Melissa Messer Liberty Mutual Sacramento

Earlier this year, I submitted a claim for the repair of a damaged outside rear view mirror which occurred when I scraped it against my garage door. It was a small claim and I paid the $500 deductible. No one from your office contacted me about any possible negative implications of filing the claim. I have now learned from Liberty Mutual's customer service that as an apparent direct result of my claim, Liberty Mutual has increased my annual policy for my two vehicles from approximately $1750 to about $3150. I’ve been told that I have lost my "good driver" and “elite” status discounts, again due to this claim. I’ve also been told that this will affect my Liberty Mutual policy costs for next three years. $1400 a year for three years - for a rear…

To Whom It May Concern,

Re: Claim # 040224518 / Kaisha Reese

Why can I not contact my agent? I e-mailed, and left voice mails, but the courtesy of a response is not forthcoming. I'm trying to get the status of my claim. A month after I filed the claim, the contractor finally made it to replace the shingles. There is still more to be done (three months after the shingle replacement): replace gutters (damaged by the contractors) and downspouts, and replace window screens. Also, I have great concern that the shingle were installed contrary to current building codes. Help!

Regards, Ed Rekai