Little Ceasars logo

Little Ceasars

1.0
784 complaints

Address

2211 Woodward Avenue Detroit, Michigan

Customers consistently experience extremely long wait times (often 30-60+ minutes) despite ordering simple items or expecting 'Hot-N-Ready' pizzas. Staff professionalism is a major concern, with reports of rude behavior, poor management, ignoring customers, and employees socializing instead of working. Food quality issues include burnt, cold, or undercooked pizzas that don't match advertised standards.

Common Issues

45% (31)
wait45 minuteshour
30% (20)
rudeunprofessionalemployees
20% (14)
burntcolddried out
15% (10)
hot and readynothing readyout of
12% (8)
onlineappphone

Complaints

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Melodie Jones

Aug 17, 2023
0

Ordered a Hula Hawaiian pizza and the dough was not cooked. It would not allow me to upload the picture as it did not support word, or PDF.

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Enjoli Polite

Aug 16, 2023
0

I was pulling into the parking lot of one of your stores on 8/14/23; and due to the poor up keep of parking lot tan over large glass that busted one tire and other damage to the other tires on my brand new car! I attempted to get help with manager in store to no avail!

My car had to be towed due to damage and I am wanting my repairs covered by Little Caesar! My brand new car is needing to have new tires installed due to

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Joan Rawluk

Aug 15, 2023
0

Thin cyst veggie pizza false advertising no tomatoes no black olives. Cheese could not test or hardly see mostly onions green olives Ave a few green peppers crust perfect temperature good but no what ordered

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Ashley Wilson

Aug 14, 2023
0

This place is disgusting mold on the food sometimes halfway Cooked got dope heads working here everyone has a attitude with the customers needs to be shut down the store on Windsor spring road

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Tyler moore

Aug 13, 2023
0

Yes I'm an ex employee there as I didn't like how things were going in the establishment as certain employees were favored and others treated not that good. I witnessed a box of Liquor delivered to the store for the district manager and we don't sell alcohol in the business at all, and no one says anything about it.

I don't think it's right or fair when I see them firing someone based off it looks wrong on camera but no proof besides it looking wrong but the district manager can have liquor delivered to the store on camera and it's ok. That's more wrong then anything.

The LLC I did work for was Osman enterprises and they been getting away with too much for fausly accusing there employees showing favoritism and just treating employees like crap. He needs to be corrected or shut down as I…

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Johnny Peña

Aug 13, 2023
0

I went to the Little Ceasars location at 4660 Sonoma Ranch Rd Las Cruces NM 88011 it was 3:20 pm I was on my way to work, which is 22 miles out of town. I work night shift from 430 pm to 5 am.

There are no food services at my work during night shift. I stopped to buy myself dinner. When I ordered a thin crust pizza at the drive thru, the employee told me that they had just put those pizzas in the oven and it would be 8 mins.

I told her that it was fine. I paid at the window and she told me to wait in the back and they would take it out to me. While waiting for my pizza two other cars waiting after me received their food order while I still sat there waiting.

I finally told an employee who came out that I had been waiting for more than 30 mins and told her that I had to get to work. she…

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Latoya McKinley

Aug 11, 2023
0

Did an online order at 5:55 pm on (8-11-2023) and NEVER RECEIVED an email stating that my order was ready didn’t receive my order until 7:35pm. Never got an apology or anything worst experience EVER.

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Christina Yslava

Aug 11, 2023
0

Just with witness, employee handling cashand register and did not wash hands before going back to prepare pizzas very very Disgusting!!!!!

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Deborah Lynn Seid-Arabi

Aug 11, 2023
0

On Tuesday 8/8 this week, I experienced the WORST service ever! I placed an online order bot wanted no Parmesan on the 4 crazy breads because my daughter & grandchildren are vegan. It took me a half hour to get through to the restaurant by phone to request this!

After 2 hrs I still had not gotten an email telling me that my order was ready for pick up! We were busy with our visit & fortunately my grandchildren weren’t hungry yet so I was not too concerned over this!

I knew getting through by phone to ask about it would have taken at least a half hour so I just drove up to the drive through window. The order was ready but lady there was irritable & offered no apology when I explained how I was never notified that my order was ready even though it had been over 2 hrs!

She acted mad at me!…

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Kay box

Aug 9, 2023
0

and the sign on the door for the hours say they close at 10 the couple that ran the store before they left never more less closed at 8 you can say and they had pizza in the warmers till at least 10 pm they would start closing bout 930 pm . Kay box

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Cassandra Nickles

Aug 8, 2023
0

Would give zero stars if I could be they don't have that option. I paid with a 50 dollar bill for cheese bread that cost 5.46 tax included. That gave me back 24.54 said they can't give me the missing 20 back until tomorrow if the drawer is over but as I see it they have stolen my money

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Quentin Fox

Aug 6, 2023
0

THIS IS NOT A COMPLAINT. This is a good review Nicole out of Oxford Mississippi did a great job taking my order and I think she should be recognized best service in town.

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Sherry Lest

Aug 5, 2023
0

I placed an order at approximately 10:15pm on 8-4. When I went to pick the order up on Copley Road in Akron ohio 44320, the employees were too busy on their phone so I waited over 5 minutes for someone to come over.

I got home with the order and it was missing the stuffed crazy bread and the garlic butter. I’m a 55 year old widow working 7 days and minimal 70 hours a week and trying to help raise my 6 year old granddaughter.

I receive no benefits from my late husband and no public assistance, so every penny counts in my household. I tried calling the store at about 10:50 and no one answered. I am appalled at the lack of customer service in the workplace and total disregard for customers.

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Chris Fitch

Aug 5, 2023
0

After ordering and paying for my food which was only a hot and ready an order of wings and a 2 litter of soda I was told to pull over and wait. That was a none issue.

However after more than 25 plus minutes and watching more than half a dozen vehicles come and go I approached the window on foot to check on the status of my order. When someone came to the window I asked about my order.

First response was don't yell at me which I wasn't. I again attempted to find out the status of my order and was approached by a different employee telling me to leave. Obviously at this point I was on tje defense and sternly asked about my order.

After no result I went inside the store. Again the same employee as was at the drive through comes to tje counter and again says don't yell at me. I asked for…

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Brittanee Ballard

Aug 2, 2023
0

They are the most rude, u professional staff I have dealt with. I've done uber and doordash there many times and each time is awful. Today was the icing on the cake. This place needs to be shut down. Supposed to be fast service, but you get workers ignoring you, snapping at you, and slow service.

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Carly Love Shumate

Aug 1, 2023
0

I placed an online order at 5pm to pick up at 6pm. It is currently 630 pm and they just let me know they sold my order to someone else as hot & ready. I have seen 2 people come in with custom pizza orders, not hot and ready, and get their order & leave.

While I am still sitting here. This is ridiculous. I will NOT be back to this Little Ceasars. The store was Mt Airy, NC.

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Cheryl Hagens

Aug 1, 2023
0

Don’t make orders with this location. Poor service.unreliable delivery people.

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Jeremy brookmyer

Aug 1, 2023
0

I don’t know what has happened to the grube street in Springfield Ohio’s location but I’ve been a loyal customer for years and over the last few weeks it has been terrible, the employees are rude, loud, cussing ive had long waits on hot and readys and have even seen managers in their vehicle smoking weed i hate for you to lose a regular customer but i dont think i will be returning

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Sally mcclain

Aug 1, 2023
0

The location on grube street in Springfield Ohio is the worst store ive been to, the customer service is terrible they are rude, i had to wait 45 mins for a pizza and there two managers outside in their car smoking weed, i have been a loyal customer for years and i dont know what has been going on the last few weeks but i will not be returning

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Billi poole

Aug 1, 2023
0

Visited your location on concord in Beaumont texas and placed an order at 714 pm for 2ebm pizza and cheesy bread. Was she’d to go around the front door then to bring out. At 746 pm I drove back through the line to ask where in the world my order was.

The “manager” said she was still waiting on the crazy bread. ” She then said they were backed up did I want to see her screen. No I want my bread. I then asked for a refund so I could go elsewhere and she said she don’t do refunds n shut the door in my face until she brought my food to windows at 749 pm This is a very sad location with rude employees rude manager slow service There could be no one in the parking lot and

it still takes 20 minutes for a hot and ready. What’s the point of hot n rest of they never rest!?!? I will never go back…

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Sam Barron

Jul 31, 2023
0

Under cooked $30.00 worth of pizza!!! Ridiculous I have to file a complaint I want to be refunded immediately or a replacement!! Not satisfied at all!!

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Haley Rodriguez

Jul 31, 2023
0

3 boys outside of vaping and jumping on trash can, kept entering and exiting from side door. Girl making pizza had booty shorts on where her cheeks hung out, very short tight revealing top. Looked like they brought all these kids in from a beach.

ughhh really more people, i'm gonna break that damn thing.... Put my code in order was in 1&3. It only opened 3. Told guy and he just started at me. Reach in and grabbed me my order. Told him I had 2 pops too.

He yelled to the back of there was more bc fridge was empty. it's in the back, it's warm, she's gonna have to like it and if not oh well. Pizza was raw, like it was hurried thru the oven.

Pretzel crust pizza was on regular. Pizza was just crap. Not to mention the order of bread sticks had 5 full pieces and 1 end piece. always came with 8.…

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Pauline Rosales

Jul 28, 2023
0

Customer service is bad kept me on hold for 16 minutes so hung up I'm sure they were happy about that also went and picked up my pizza and the guy charged me 83 cents for ranch dressing which is ridiculous I'm sure little ceaser needs 83 cents right give me a break and if that guy who charged me 83 cents if family members walked in he'd have know problem giving it to them of know charged clean up your act because you all got some bad reviews retrain your staff someone should go under cover like under cover boss and

you'll see what we're all talking about

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Jamie

Jul 28, 2023
0

I ordered a pizza and it was the worse pizza I ever got stuck to box just a mess and the lady at counter rude and inexperienced

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Michael Goyco

Jul 24, 2023
0

I was fired cause i clocked out on my time to clock out on July 21 at 5:00pm 2023. I worked in Rohrerstown road Lancaster Pa

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Tracy knight

Jul 24, 2023
0

Went to order a thin crust Supreme. Paid full price $14 and change. Got the pizza home. Only mushrooms onions pepperoni and hamburger. Looked like pizza had been sitting for quite sometime. Took the pizza back and was told that I was informed beforehand of ingredients they didn't have which was a boldface lie.

My money was refunded but what about my inconvenience? No apology. Sunday dinner ruined. Horrible experience. I enjoy the Supreme pizza. Just over all back customer service!

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PANA SAETANG

Jul 23, 2023
0

Today I bought a sausage pizza. When I open the box I am very disappointed I count there are 17 pieces of little sausage for the whole pizza. Now I understand why LITTLE PIZZA is.

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Beverly Bean

Jul 22, 2023
0

Purchased a little Ceasars gift card in April to give away at an Easter Event. Have tried to use the card every since then, and it will not work. I have called Little Ceasars corporate office at least 5 to 6 times and every time, they stated they were mailing me a replacement card.

This is July and I have yet to receive a replacement. I just want my money back or a replacement card that I can use. Is that too much to ask for?

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Jesse O'Riley

Jul 21, 2023
0

Called to order a pizza at 9:25, it rang until 9:28 when a girl answered and Said they close in 2 min, after she hung up I pulled lil ceasers up on Google and it said closing time is 10 p.m. on that Thursday and it said was updated by this business 2 days ago. I was lied too because the employees are lazy and because of that I couldn't get supper to my kids that night

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Charles Anderson

Jul 18, 2023
0

I ordered a large pepperoni and crazy bread I got stuffed crazy bread and it wasnt cooked all the way and the pizza had ten pieces of pepperoni and was in line for twenty m hiinutes

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sean simmons

Jul 17, 2023
0

I ordered a pizza and several sides online, with the delivery option, which apparently was outsourced to door dash. The door dash driver arrived at the little Caesar's location that the online site was providing a readiness status update. When they arrived they called me to advise that the store claimed not to have any record of an order.

It is almost 2 months, and 6 phone calls later and I still have not received a call, email or refund from anyone. This is theft at this point!

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michonda

Jul 17, 2023
0

Yesterday i ordered pepperoni cheesy bread when i got it the box was do greasy n cheesy bread was running with butter i talk to manager jenna who said that how it supposed be. I know not i ordered there every werk.

Another thing thry was spray chemical n wiping wall n moping floor wthout gloves n not washing hands n touching boxes n open it up. That is nasty. fort campbell blvd clarksville tn around 3:45. The other black manager is so wonderful n have everything together.

This jenna manager need more training. i didnt like her attitude

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Eric Sandwrs

Jul 16, 2023
0

At 2pm Sunday in the store at 711 E Broadway RD (Tempe AZ) I noticed the little girl at the cash register handling cash from customers. Then I watch her go around the side and prepare the pizza dough in the pans without washing her hands nor using any plastic gloves.

I watched her come back to the register to ring up more customers, then she went right back to making pizzas (flatting the dough) with her bare hands without washing them first. I was so afraid to eat the pizza that I ended up giving it to the first homeless person I saw.

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Steven Lane

Jul 16, 2023
0

Burnt pizza and can I get a hold of them since last night Maryville Tennessee store I ordered two hot and ready burnt

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Liz

Jul 16, 2023
0

The little ceasars on 427 Yarbrough suite C the employees are rude that’s ever time l go in for pizza like today 7/15/2023 the people from back were looking at the customers come in and no one help til a good 20 minutes and people were leaving that’s how pack it got

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Allison Hart

Jul 15, 2023
0

Pizza was not cooked. Dough was completely white and soft. We had to finish cooking it in our own oven at home. Not cool

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Tina

Jul 14, 2023
0

2nd time getting plastic in my pizza.

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Carole Ramirez

Jul 13, 2023
0

On June 1, 2023 I placed an online order for delivery to BUHS. 41. I was told a refund would be issued. After numerous calls to customer service, doordash and local managers I have been told there is nothing they can do and call corporate.

Area manger said he cant give me his name or help. 41 from local students.

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Lori Eael

Jul 12, 2023
0

Been to your location on Hwy 190 in Covington La - and it’s going down hill fast -tonight took 45 min of waiting between ordering and getting pizza ! Last time was 30 min efide that 25 min - - that location does not know the meaning of Hot and ready !

No staff - closes early many times due to no staff and they open to -8 during week and 7 on Sunday - other locations about 49 min away open till 10 pm and they smaller towns ! - that location is falling apart and it’s only Drive thru Lobby has been closed about 3 years now !

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Tyshan Pyle

Jul 12, 2023
0

Ordered a pizza to be picked up through the pizza portal inside. When I tried to walk into the building at 8:55 the door was locked but I could see my pizza waiting in the portal. I knocked and a girl came to the door and told me I would have to go to the drive through even though their store hours are posted until 10PM.

There are 4 people in front of me, the line hasn't moved for 10 minutes. Now I'm just wasting my gas for pizza that is going to be sitting there for who knows how long. Do not advertise indoor service if you are going to lock your doors before closing time

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Lori

Jul 11, 2023
0

I went to edcouch texas location i waited 25 min they took long then when i finally got my pizzas the person in the window doesnt even say hello or thank you what kind of service is that and crazy bread i left because i was in a hurry and had to leave when i left i opened the box and everything was coldBREADSTICKS WERE HARD PIZZA WAS COLD i mean if i waited that long shouldnt my food be hot i call to speak to a manager and

spoke to genesis moreno she was rude also saying to go back and tell the girl from the window to her face that she was rude i was like mam r u serious unacceptable im so mad then she says to take the pizzaa back to see if its true that they cold i told her im not going back to wait another 25 min and she said that she couldn't do anything abt it to call the next day to…

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Margrett Johnson

Jul 9, 2023
0

I had called the little ceasars in Jamestown Tn 3 times to place a pickup order and the manager on duty canceled my order two times because they said they didn’t know if it was delivery or carry out and I told them all three times it was for carry out and I spent 50 dollars in pizza and never got the drinks I wanted with it and all 5 pizzas were completely wrong.

We tried to talk to the manager on duty and he got in my brother in laws face and tried to fight him and the rest of the staff laughed at us. The ine employee that took my order remembered the order and me telling them it was carry out and the manager still canceled my order I am not happy that these employees were not more professional and

they could have been more courteous and they could not have wanted to start a fight with…

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Mandy

Jul 9, 2023
0

When I was at the little Caesars on 1106 Barksdale Hwy two employees were cussing each other out they went on and on one was a manger he was a man he threatened the young lady she walked out this made me upset because this is customer service a public place I don’t want to see that it’s already bad going on in the world.

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Peter graves

Jul 9, 2023
0

I came in yesterday evening and ordered one pepperoni pizza one garlic sauce and three stuffed crazy bread sticks well got back home and to my surprise no stuffed crazy bread sticks only regular and to top it off no marinara sauces also the pizza was lukewarm at best the worst experience I've ever had there

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Kelly gritton

Jul 9, 2023
0

Walk in and had 3 people ahead or me. Got up to counter and the little boy said to hold on and wait while he counted his drawer. Well that took at least 20 mins before he finally got someone else to come ring us up.

He counted it 4 times. We were now at 30 mins. So ordered our food amd waited 45 mins for our food. We kept asking how much longer and the little kid cashier just kept saying couple more mins. We asked three different times.

We ordered a cheese pizza and zesty bread and after that long wait we got a completely different oder . Didn't realize it was wrong till we got home. They gave us a pepperoni and Italian bread.

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Robert Gonzales

Jul 7, 2023
0

The lady serving me called me Rude and did not sell me a pizza. I asked her if they had any pepperoni pizzas ready, she said yes, and I said I'll have one of those, she called me Rude 2 times, I was shocked, I said nothing wrong.

She said that she does not take orders from anyone, and did not sell me the pizza. I walked out of the store with my money in my hand. I will not give them my hard earned money.

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Brittany Adams

Jul 7, 2023
0

I ordered crazy bread and sauce and only received 4 small pieces of crazy bread and the the sauce looked like it had been open because half of it was missing like someone had eaten it

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Maria Mateo

Jul 7, 2023
0

I want to make a complaint regarding my order placed on 5/31/23 order # 227485530 from store address 7387 village parkway Dublin CA 94568. I received my order and was disappointed because our pizza was smashed and all the toppings came off.

I contacted their customer services 3 times but all I get was it was been escalated. This is the worst services I ever encountered. I have a reference number 472738789 I don't understand how long do I have to wait for my refunds?

It's been almost a month now could you please help me on this issue. With this outcome I don't think I'm gonna order anymore nor recommend your company to anyone thank you so much.

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Samantha Conway

Jul 6, 2023
0

I was at south wick danville va little Ceasars today at 1pm on July 6th and the manager cussed and shoved my food at me when I asked for her name and corporate number I was refused I don't feel a Manger should be working a job and acting the way she does

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Victoria stevens

Jul 6, 2023
0

I went 8nto little ceasers today and asked for 2 pepperoni pizzas asked if there were any made already the lady (Crystal) says yes hand me too pizzas that look really old so I asked for fresh pizzas. She says it's gonna be 15 min and mind u I have a ride waiting for me and It wasn't free but I wait and she puts the pizzas she handed toe I opened up them up and

didn't like the way they look so she puts them back in the warmer and later hands them off to someone else. I get my pizzas and didn't think about checking them because my ride has been waiting 15 min and I just waited for fresh pizzas I get home and open them up they were not fresh pizzas at all they looked like they were re heated because they were dark and

all hard on the sides. Now I'm stuck with these pizzas because I have no…

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