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Little Ceasars

1.0
795 complaints

Address

2211 Woodward Avenue Detroit, Michigan

Customers consistently experience extremely long wait times (often 30-60+ minutes) despite ordering simple items or expecting 'Hot-N-Ready' pizzas. Staff professionalism is a major concern, with reports of rude behavior, poor management, ignoring customers, and employees socializing instead of working. Food quality issues include burnt, cold, or undercooked pizzas that don't match advertised standards.

Common Issues

45% (31)
wait45 minuteshour
30% (20)
rudeunprofessionalemployees
20% (14)
burntcolddried out
15% (10)
hot and readynothing readyout of
12% (8)
onlineappphone

Complaints

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Vickie Hale

Jul 3, 2023
0

I initially ordered a three meat pizza with pineapple and I did not get my pineapple and the person I ordered it from didn’t put it on my order! Very disappointed! I’ve never gad an issue before with Little Caesars.

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SHARON JONES

Jul 2, 2023
0

Dear Sir/Madam,

I want to register a complaint. Yesterday, July 1, 2023, (6pm-7pm)I had a friend and her children and a little friend of theirs over for pool fun. When it was almost time to leave, I ordered a pizza for the girls. The driver texted to say he was on his way - to which we responded "nice." We later received a text saying the order had been cancelled. It seems instead of using the address that was placed on the order, the system defaulted to my work address. Instead of calling or texting us again, the driver cancelled the order/delivery.

I called Little Caesars delivery line and asked for a manager. The young lady said there was no manager/supervisors available. She said they were all in a meeting. I requested to have the order reinstated immediately. She proceeded to tell…

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Leanetta Pryor

Jun 29, 2023
0

I was so very devastated with todays visit to this 1220 Beltline location. This was the first time coming here and will be my last. I went through the drive thru and asked to order my pizza the young man closed the window and came back in about 2 minutes to tell me it was going to be about 10 minutes, I said ok that's fine.

He told me the price and I gave him my debit card, he shut the window and I watched him ran off the front of the store. I was thinking well where is he going, then I see him pass down the other side opposite the drive thru window.

He stayed gone about 5 minutes and he come back to the window and tells me it would be a few more minutes and I said "Ok where is my card" he shuts the window and starts running around. I see him tell a young lady who never told me she was…

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Diane Bowers

Jun 28, 2023
0

I went into a store to pickup a delivery & a young lady there started cussing me & coming towards me as I'm walking out of the door...she then follows me outside threatening me.Also called my phone & darede me to come back there that like she was going to do something.My kids were in the vehicle & saw all of this as well as the cameras at your store.Please contact me (276)620-0395

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Sarah

Jun 27, 2023
0

I took an Uber from one in Whitichtia Falls, Texas. I walked our and canceled the oder on the spot. In my 3,000 or more Uber Trips never has a Little Ceasers charged the Uber Driver for the costumers order.

Unless it said on the app I had to pay. Which it did not, I walk.

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Katelyn

Jun 26, 2023
0

I work here and there are roaches, ants etc. And the management/co-owner is very rude and disrespectful! Don’t eat here. They are gross and don’t wash there pans right.

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Nicholette Ashley

Jun 25, 2023
0

I want to complain about two employees at the Little Caesars in Terrell Texas at 1446 West Moore Avenue Terrell TX. Neither one of the females would tell me thier name . One just became a manager with red hair and the other was a short African American young girl .

When I asked how much longer my door dash would take after waiting 45 minutes they both told me I could get out and leave and that it doesn't matter how long it was gonna be. I then tried to explain how it would affect me being late on my order and they both again said it doesn't matter I CAN JUST LEAVE AND I NEEDED TO SHUT UP AND SAID I WAS YELLING IN FRONT OF CUSTOMERS.

The African American lady would not tell me her name and I asked her over and over and she said what are you going to do? And I told them my name which they…

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Teresa Smith

Jun 22, 2023
0

On June 8th 2023. I made an order for Pizzas online at 9:30 AM to be done by 2:00 PM for my daughters bday. When I came at 2:05 the manager rudely told me that she didn’t have my order.

I explained I made it online. Showed my screenshot reciept. She told me there was nothing she could do about it bc she was not part of the online service. I asked for the number. She said “Google it”. I’m not part of anything corporate just my store.

I explained i had drove from another town and she said “this is Ardmore” like I was dumb! I knew I made rhe drive bc we do not have a LC in our town. I ended up being spoke to like a dog.

A customer offered his pizza to me outside bc he felt so bad about how I was spoken to and she wouldn’t help me. She just said “it’s like using Uber Eats I have nothing to…

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Kevin Palmer

Jun 22, 2023
0

On 6/21/2023 I called the store located at 1935-A Davis Park rd, Gastona NC. to asked if they have "Stuffed Pretzel Crust. They picked up the phone and didn't actually answer it, they just set it down. I could hear them talking in the background.

At first, it was about an order, then it went to just chatting about things happening in their life. I patiently waited for about 5 minutes and then they picked up the phone. I asked about the Stuffed Pretzel Crust and was told that yes, they have it but the order MUST be made online.

I could not place the order via the phone or as a walk in customer. Though I felt this was strange, I accepted the statement and went online to place the order. In doing so, I discovered that the Stuffed Pretzel Crust wasn’t an option.

I reloaded to the page and it…

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James Hairston

Jun 17, 2023
0

Terrible Service at Bankhead highway location Employee First told me they didn't have the Pretzel crust pizza at all then tells me it has to be done on a mobile order so I go to place a mobile order and it says we are not taking mobile Orders at this location, Employee proceeds to just basically ignore us afterward...

Absolutely Pitiful Service I could see if they were Extremely close to closing but this was a 1h and a half before close as Someone who Works as an Assistant Manager at a Restaurant I am Ashamed to see there are business's that allow this.

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Casey Lambert

Jun 16, 2023
0

The store on shotwell rd in Clayton just has a screaming match between a customer and the manager. Someone threw soda from the back of the store over the counter. It’s just a shame that this is still being ran by a person like that.

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Michelle

Jun 13, 2023
0

My food was placed next to cleaning spray bottles lady was high on something didn't get my order right forgot to give me a item I payed for

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Trisha

Jun 12, 2023
0

This is at the store in Andrews Texas!! My son had a door dash order and the manager and the co workers look at him as he waited at the front of the store for like 25 minutes. The food was cold that he took to the customer.

You need better customer service.. I’m putting this on Goggles map as well’s

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Michelle Cruz

Jun 11, 2023
0

Waited over 45 minutes for 2 pizzas that I never ended up receiving due to staff gave away my pizzas. After being told only 15 minute wait kept going in every 15 minutes pizzas were giving away twice. No apology nothing wen asked for a refund.manager very rude about it.if it was up to me a no star pizza place.

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richard hall

Jun 10, 2023
0

ordered 2 pizzas 1 stuffed crust and 1 pepperoni when i got to the store they said not stuffed crust available so they cam me a plain cheese pizza they billed my credit card for a stuffed crust which was 5 dollars more then the cheese they did not offer a refund

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Christopher ONeal

Jun 9, 2023
0

Went to Little Caesars in Wichita KS at Harry and Webb Road location and went thru the drive thru. When placing the order, ask for two pepperoni pizzas and he immediately gave me a total and said it would be 15minutes for the order.

I added that I also wanted crazy bread and 2 liter of Sprite. Paid for the order via card and then was told again that it would be 15minutes and to pull out front. After giving them half and hour, ended up going into the store and ask about the order in which was told 45 minutes.

I mentioned that he told me 15 minutes and now your telling me 45minutes. That is when he pulled two pizzas from the warmer and dropped the crazy bread on the floor. He did get a new order of crazy bread to replace that.

I mentioned that since the order was not brought out as before,…

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Toby Mendoza

Jun 7, 2023
0

Went a little after 5 pm this evening to order pizza and was not allowed in the workers were outside all smoking so noone was allowed to go inside. The manager at this East 4th location in Hutchinson Ks is very rude also.

From now on we will go to the location on East 30th. They are all polite and professional and never have had any problems at this location.

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Json floyd

Jun 1, 2023
0

Little Caesars in Yukon is a joke I pulled up at 9:30 to the drive-thru to be told that they just sold their last pepperoni when I asked him to make a new one cuz he had time they close at 10:00 she said okay it'll be 8 minutes I waited 15 minutes I drove back up to the window she gave me a very very old Pizza so when I got home I got back in the car I returned it then the manager gives me the lie of my ovens are off when she had another customer behind me who got fresh pizzas they are a bunch of liars lazy unethical unprofessional junk of people

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Jamie

May 31, 2023
0

The last two days I went to the little Caesars in Hobart in the plaza and both days they tell me that it's going to be an hour and a half wait. I was watching other people come out of the store with food.

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Maria Coronado

May 31, 2023
0

Good morning, on May 30,2023 I went to a little Caesars pizza on 73rd and University Lubbock Texas. I ordered 2 pepperoni pizzas, I paid for them and was waiting. A man by the name Angel (claims to be manager) came around from the back and started to hand me 2 pizzas that had clearly been sitting in the warmer for awhile he opened one box of the pizza and

it clearly looked like it had been sitting in the warmer it was not fresh pizza. I then asked Angel to please make fresh pizza for my order. Angel stated to me the cost of the pizza would be be more due to asking for fresh pizza because that would be customized.

I asked Angel to show me where on the menu it states that it cost more for fresh pizza. He could not! I said to him " You know that you are wrong for wanting to charge…

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Timi Mullins

May 29, 2023
0

Your product use to be one the best in the country. Now it is one the worst l have ever tasted. The dough taste like cardboard, and your ingredients are substandard. You all need to work on it.

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Mackenzie

May 27, 2023
0

The owner of little caesers in Sharon Pennsylvania 16148 is completely inappropriate. I have worked here for a year and the way he talks to people is completely unacceptable.

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DEMETRIUS A TERRELL

May 27, 2023
0

worst possible customer service ever order pizza at 830 app was for pick up a 9 been waiting in store store 15 min before someone even came to counter. And worker had the nerves to be rude. Worst lil ceaser in America

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Destiny Corranco

May 27, 2023
0

We had an online order and waiting for mare than 30 minutes then what we were supposed to with a lot of workers just standing around not doing anything.

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Sue Goodin

May 25, 2023
0

I stopped at your restaurant today at approx. 1:50 pm and wanted to purchase a lunch pizza. I was told that I could but had to wait 10 to 15 minutes for it so I decided to wait around for this.

When I got the pizza home it was gross to say the least and I have tried to upload a picture of it on this website and it was to big.

Also the young man running the front counter was somewhat rude and had no sense of urgency.

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Araceli Gandara

May 25, 2023
0

I placed an order online on 05/24/2023 around 8:30pm and didn't get my order until a little past 10:00pm. The tracking order status stayed at pizza being in the oven and never made it past that. I also never got an email with the QR code letting me know my order was ready to get picked up.

My son went down and they kept telling him 5 more minutes that turned into more than an hour. I finally came down from my car and went inside the store to see what was going on and they again told me that my order was missing and that it would take about 15 more minutes.

I told the girl at the register to just cancel the order. I was already mad by then for having to wait that long for a simple pepperoni and cheese pizza. While she female stared at the register not knowing what to do, another male…

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sonia perez

May 25, 2023
0

hola para la tienda de dyer donde esta el gym crunch , pesimo servicio junto con la manager y peor ls empleadas dure casi 35 min en que me entregaran esta ultima vez salio una empleada y casi me avento la pizza al carro toda quemada y fria todas las veces que e ido me a pasado lo mismo todas siempre estan enojadas ni hola ni gracias la manager siempre esta con su carota despota la pizza parecía chicharron de lo dura

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Remington Gerst

May 24, 2023
0

I was double charged for my pizza order on May 12, 2023. 68 and the register employee had me swipe my credit card a second time because "it didn't go through". 68). I need a refund immediately. I tried calling the little ceasars customer service line and no one picked up.

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Janet L Nairemore

May 23, 2023
0

My best friend & I ordered 3pizzas online to feed her 5 children, my 3 autistic children & both of us. Expectations were high from past experiences of delicious quality food; something that all of us actually agree on. This however was the single worst experience any of us have had with Little Caesars.

The cheese pizza had a vast amount of sauce & cheese was scarce, infact it was difficult to identify the cheese there was very little & it seemed a bit burnt. The pepperoni pizza looked really good until biting into it; where was the sauce?

Maybe the cheese pizza was sauced twice & pepperoni pizza was overlooked. So very dry; got majority of complaints. The sausage pizza was put together the best tho the sausage was about half the usual amount &:was at best room temp.

We tried to contact…

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Mike Miller

May 23, 2023
0

I order two stuff crist pizza and 1 cheese bread and we did the daily special and was going to get free cheese bread and nope we got nothing thanks so much

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JESSICA ARCINIEGA

May 22, 2023
0

m. I had just picked up my 4-year-old son from daycare and he knew it was Friday and he ask me me Mom are we going to have our pizza party today I said yes we'll have our pizza party today he loves Little Caesars Pizza and

this has been our little routine on Fridays I take him to buy pizza and a toy if he has a good week so we went through the drive-thru I there was no sign and no one ever came to the intercom saying that it was broken but I moved forward until I got to the window cuz no one had taken my order prior to that the I ordered a Detroit deep dish pepperoni pizza and

the cheese sticks they're also in a box the lady said that there would be a 15 minute wait I said no problem I'm going to run to the store real quick I'll be parked in front just come out I'll be here in 15 minutes…

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Lisa moore

May 22, 2023
0

Yellow safety pole and side drive thur wall are so close together. Well within the drive thur lines it was too close and the yellow post smashed into the side of my brand new car. I had bought the car just Friday and this is Sunday.

I’ve had the car for two days and now I have major scratches at the bottom rear drivers side door.

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Herb Fuller

May 20, 2023
0

Store Location: 5722 Maplecrest Dr/Ft. Wayne, IN 46835 Date & Time of Complaint 5/20/23 & 6:03 PM Customer Order # 1004903 COMPLAINT: This order was placed thru portal app as was told order would be ready 6:39 PM. I pulled into parking lot around 6:30 PM and noticed crowded lobby and large number of people leaving premise empty handed.

I talked to one person leaving premises and he said that he had placed order at 1:00 PM with pick-up instruction for 6:00 PM . When he arrived his order was not ready and he had to wait 1/2 hour.

He said he had no choice as he had 20 people at his house for a pizza party and could not leave empty handed. I then asked counter person where my pizza was ( 6:45 PM) and was told it was not even put in oven as of yet.

Needless to say I asked to see the manager…

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Cecilia Garcia

May 16, 2023
0

They made our pizza wrong and instead of just picking up the phone to correct the issue, they laughed on the phone and raised the volume on their music. My husband and I called using two phones and they laughed at us.

I work in the food industry and this sucked. Where was the manager? I worked a double and was really looking forward to this order.

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Dede Spencer

May 15, 2023
0

I order my pizza the same way every time i come to Lil ceasars...I order it lightly cooked,due cuz of the fact i have screws in my mouth from my jaw being broken...an today the young lady stated to me when I mentioned that it's not cooked right..she says then it going to be more raw an stomped away...she was rude an disrespectful..mad cut it was cooked to crispy...I am not asking for raw pizza dough I'm simply asking g for lightly cooked which only requires to take it out of the oven 1 min early

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Natalie atkinson

May 14, 2023
0

I just visited little ceasers in riverton the girl taking my order got it wrong we went over it again after arguing with me she said she fixed it so after 10 minutes they handed me the wrong pizza so I told her she started arguing with me again so I handed it to another employee he fixed it so I waited another 10 minutes sitting there with my son while she’s giving us dirty looks I saw my pizza come out she walked back to flirt with the boy back there and

flips off my pizza this is so immature but I’m mad at this point I ask for her name they won’t give it to me I ask for my receipt they won’t get it for me I talked to the manager who did nothing is this the standard for little chasers if so I’ll never return

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Trenitta Mitchell

May 13, 2023
0

I placed an online order on 5/13/23. I went to store to pick up at the designated time of tracking. Not only my order but no orders were in the oven you press the three digit code were in. I spoke to the Manager attending the counter trying to get my order.

Even showed the order placed, tracking, receipt and was gaslighted and told my order was not received at the location. I told the Manager I would like my money back. I was ignored and passed over to man customer behind me.

I demand a full refund for the order I placed. The corporate office is closed as this transpired so I have to wait until Monday. I know justice will prevail.

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Denise Hawks

May 12, 2023
0

I waited in the drive thru for 20 minutes the lady was rude and they said it will be 10 to 15 minutes I came back before than and was told it would be another 20 minutes I order from here all the time and I have never been so angry

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Jamie Hendricks

May 12, 2023
0

After having a upsetting experience at Domino's Pizza we drove down here to Little Caesars in chubbuck Idaho to get some breadsticks for our pasta bowls that dominos didn't give us. It was 5 minutes before 10pm when little Caesars closes.

I ran in and asked some crazy bread and he they weren't out. And I said well is there anyway you can make some real fast pleeeeease? He said hold on and walk in the back and kindly asked if they wanted to make breadsticks and whoever was in the back cooking said "Nope!!

The cashier stood there for a minute in disbelief and the same guy that said nope yelled "did I stutter" to the cashier. So the cashier came back up front and I apologize. And I said seriously ? Well what do you guys have? He said cheese bread.

I said well I really wanted crazy bread…

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Jennifer Israel

May 10, 2023
0

I placed an order for pickup I clicked on the picture of the pretzel crust cheese pizza. I have Severe Alpha Gal having been bit by Ticks that makes me deathly allergic to all red meats or any juices ect. From red meats.

So picking the meats off of the pizza is not an option for me. If I ate pizza after the meat was baked on it then it would send me straight to the Emergency Room by Ambulance. Well, when we got there to pick up our pizzas.

We picked them up and started driving away, I checked both pizzas before getting out of the parking lot. My boyfriend went in first to talk to the manager and got nowhere with him. So, I went in and explained that I was the one that had put the order in and I showed him the website and exactly the picture I clicked on to order.

The pretzel crust…

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Caroline Moore

May 7, 2023
0

I order a stuffed crust pizza with ham and extra cheese and one order of crazy bread for delivery. The dough had air bubbles apparently that grew during baking. Two to three slices had a burnt bubble that had popped by the time it arrived at my home.

This left the area with no sauce, no cheese and no toppings, plus thin burned crust beneath. I would like to get my order replaced or my money back.

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Joey Price

May 7, 2023
0

Ordered two pepperoni pizza once got home THEY WERE HARD AND OLD !! AND NOT EVEN CUT ,!! AS A former manager of a pizza place I DO know every 20-30 fresh pizzas need to be made !! These pizza are like cardboard ITS UNACCEPTABLE!! AND PURE LAZY ..

ITS PART OF THE JOB ! I will from now on take my business else where

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Jeff

May 4, 2023
0

The North Miami store does NOT have a staff that understands and speaks English properly. Little Caesars raised the pepperoni price to $5.50 a while back and advertised it with 20% more pepperoni. Not at this location.

In fact the last pizza I ordered had VERY LITTLE tomato sauce or cheese on it!

NO ONE gets back to you from their District Office. NO ONE answers on their toll free number, despite being on hold for extremely lenthy times. NO ONE replies to your comments on the feedback page.

I tried to speak to the location manager and neded to have another customer translate for me. She didn't even offer to re-make the bad pie... just offered me a "sorry'... If you or I ran a business like this, we'd soon be closing up shop.

LITTLE CAESAR'S CUSTOMER SERVICE SUCKS!

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Tia R Clementi

May 4, 2023
0

Ordered online for Bessemer, AL location on 5/2/2023 and my card was charged but order was never made. I went to the location and the doors were locked and no one would come to the drive through window. This is ridiculous service.

I will not be ordering online again.

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Melodie Anderson

May 4, 2023
0

I ordered two pizzas online to pick up at the Lone Oak, Kentucky location. Pick up time was 6:30 pm. We arrived at 6:25 at the drive up window. We were told to park around front and someone would bring it out.

At 7:00pm we went in to inquire about our pizzas and we were finally given our cold pizzas with no apology. We are not happy.

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Tara Rose

May 1, 2023
0

Location is at Laurel Mall Connellsville . I need someone to call me 7245575635. The manager Patti Eicher manage is whom I have the complaint with. Degrading myself and humiliated me in front of others. I am a customer. I need a call back.

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Tom Kemper

Apr 30, 2023
0

Amount of pepperoni far less then the number shown online When doing pickup and mentioned to clerk - they stated that it was advertising- i responded "false advertisement*

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Nicole Farley

Apr 30, 2023
0

Hello I have called cooperate 3 timer over my issue I love lil ceasers pizza and have been going to my local lil ceasers for 4 years I have also ordered gotten pizza from there multiple times since my complaint.. but I ordered a large build your own pizza with,, pepperoni, sausage, mushrooms & onion's, pick up the pizza most slice only had peproni on it ,, I called to complain and

offered bring back get one made right the manager James I believe was rude and wouldn't hear anything had to say , called corporate three times and they aaid the person n charge of the bucyrus store would contact me , still have not received a call or email and getting ridiculous I just want my pizza I paid for and want it made right that is all so please been over month I been . Morr then patient..

thank u and…

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Kat

Apr 28, 2023
0

Today I made a to go order at Little Caesars Pizza 4128 FORT HENRY DR.

I showed up to get my order and it was busy,so though i saw my pizza in the machine i waited because it wouldn't take the code emailed to me. After waiting several minutes i got in line to have another lady take my pizza. (An employee got it out and gave it to her) was shocked i said thats mine but she ran out. Igot to cointer and said that was that order.. I was upset i ordered ahead because i was in a rush What is the point of emailing me a code if you will just give away. After waiting 30 more minutes I was asked for my recipt to make sure i paid for the soda I got out. The audacity to assume i would steal after they gave my food away without question..

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Todd Steele

Apr 28, 2023
0

To whom it may concern I called Little Caesars at 426 State Street in Watertown New York so I can get two of the pretzel crust pizzas they had two in the warmer wreck I told him I was on my way to get them and then I will be walking they said okay the person I talked to his name was Chris when I got there an old man spoke up and said they'll be coming out of the oven so

I did not get my food I want Chris whoever he is fired or I'm calling order and I'm suing and I want free pizza for a month so somebody needs to contact me ASAP or I'm calling my Lord if I do not hear from somebody by Monday and I am calling the office Monday

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