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Little Ceasars

1.0
879 complaints

Address

2211 Woodward Avenue Detroit, Michigan

Customers consistently experience extremely long wait times (often 30-60+ minutes) despite ordering simple items or expecting 'Hot-N-Ready' pizzas. Staff professionalism is a major concern, with reports of rude behavior, poor management, ignoring customers, and employees socializing instead of working. Food quality issues include burnt, cold, or undercooked pizzas that don't match advertised standards.

Common Issues

45% (31)
wait45 minuteshour
30% (20)
rudeunprofessionalemployees
20% (14)
burntcolddried out
15% (10)
hot and readynothing readyout of
12% (8)
onlineappphone

Complaints

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Michael Perry

Jun 22, 2021
0

I purchased an order of Crazy Bread on 6/20/21 at 13327 Route 59 in PLainfield, IL. When I got home the bread was over cooked. I went back the neck day for a refund and spoke with "Rosie" who told me without a receipt, there was nothing she could do.

I showed her the SKU number on the item and she was able to identify as coming from that store in particular, yet still there was nothing she could do, and told me to have a nice day, and walked away. 00 so the issue is not money, it's the fact that I didn't get a satisfactory product and I certainly received less than staller service.

I never should have received burnt Crazy Bread, which has never happened to me before, nor should anyone have to deal with flat out rude customer service. I am in hospitality management…

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Lashell alston

Jun 20, 2021
0

I was in line for and hour and when I got to window the young lady at window was cussed at me after she told me to move up she was in a conversation with her friend in stead of doing her job this was the worst experience I’ve ever had I work in customer service and this doesn’t sit well and I’ve been calling for three hrs then I was blocked after the 25 th call

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Eric Edmonds

Jun 18, 2021
0

I place an or online for 2 thick crust pizzas 1 with bacon and pepperoni and the other with extra bacon and pepperoni when i arrive to pick up at the portal my number they sent me wouldnt work then i ask about it and they scrambled to find my food finally after getting pizza's from 2 different portal doors i get home and the is no extra bacon in fact barley any bacon at all dose no good to try and

call them they do not answer the phone im not a satisfied customer with the Seymour Indiana little ceaser oh and not to mention that every deep dish i get from there is always over cooked and a wait time of anywhere between 15 and 30 minutes

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maria i vela

Jun 14, 2021
0

I am complaining about the little Ceasars in Mercedes Texas, because they no longer sell the hot and ready. 99. They have the classic for 5 dollar but you have to order online or through the phone. They are no longer available in store.

That is wrong, I went to La Feria Texas which is 7 minutes away and they do have the hot and ready. Please fix it or change your advertisement.

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I’m pearlboggess

Jun 14, 2021
0

Drove 30 minutes they got my pizza wrong it didn’t have anything on it but pepperoni

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Benjamin De La Hoya

Jun 11, 2021
0

Ordered from the same little chasers as usual. Went to go pick it up and was told I needed a 3 digit code to be able to receive my order. was told I had not received an email or phone text with any order confirmation.

I went ahead and showed them the charge on my account from little chasers for the order and was still denied. About 5 minutes later just decided to leave as the lady was not complying at all and was just giving me angry looks.

Never had an issue with this place for the 2 years I’ve been going there. Ended up $23 short and no food.

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Daniel Fagan

Jun 9, 2021
0

Pizza was smaller than usual, insufficient amount of cheese, tomato sauce and overcharged me. When I called to try to resolve my issues, employee wouldn't agree to refund my purchase amount.

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Esmeralda Ochoa

May 28, 2021
0

Mu pizza coming always cool

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George Jimenez

May 28, 2021
0

Went to little Ceasers. Tucson az, kolb and golf links location, went to pay only had a fifty dollar bill they refused to take saying I had to purchase over thirty dollars, where is the signs that state this, not on the store poor customer service, had to go make change and

than come back, need to let customers know. Before we go in

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MAGS

May 26, 2021
0

I've ordered from Little Caesars for many years. So I moved to Tinley Park recently and found a Little Caesars near me so I placed an order for an Italian sausage pizza. Once I arrived home I was beyond upset when I open my pizza box. Actually I was disgusted. I received a DRIED and COLD pizza!!!!! How dare your employees think this crap was acceptable to pass onto their customers!!!!

I WANT MY MONEY BACK!

MAGS ZAVALA

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Luanne Barber

May 25, 2021
0

Mobile order was treated as a non order. Covid prevented me from “checking” on order. I canceled mobile order after waiting 40min for two thin crust. Horrible. Aloma/ 436 location

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Michele peterson

May 23, 2021
0

Yes so I wanted to call in a stuffed crust to the store on Georgia in Amarillo tx I called and there line was busy I called back same thing and then I called again and it rang . Well I let it ring 50 times and finally gave up. I'm done with that place I always have a problem at that location

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Susan Williams

May 20, 2021
0

Order# 391506 Susan A Williams Thu, May 20, 2021 06:01pm Your Cashier Today is Alia D. Store ID: 00067-00003

I ordered a large stuff crust supreme.....I got a large stuff crust pepperoni extra most best. My receipt read pepperoni but I did not look at it. I stuffed it in my purse went and sat in my car for 10 minutes, went back in and stood there while at least 4 other people who came in and put in orders got served before me and they were not call ahead orders. When I asked where my order was at 20 minutes in they said that my Italian cheese bread was just coming out of the oven. When I ordered I asked for an eta and was told 10-15minutes

When I called and talked to the manager all she could do was ask me to drive back the store, bring the wrong pizza and get a new one. I stopped on my…

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Brian Tenpenny

May 16, 2021
0

This is the third time that I have had the same absolute horrible service experience at the SAME location.... I deliver for Door Dash to make a little extra cash BUT my family and I live near this location and have gotten pizza from their ....

I assure you that we will NOT be doing so in the future.... to night I waited needlessly for 30 minutes to pick up 2 orders.... I say needlessly because had their been an actual ADULT on site to manage/supervise then all of the teenagers and early 20 year old workers would possibly have done just that.... WORKED .....

I watched as they flirted with each other tossed about items in the kitchen area, spent ample time on their smart phones .... I watched as one lady asked the little young woman “working” the counter of her order was done yet as she…

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April Stover

May 11, 2021
0

Managers in relationships because I'm a customer that has witnessed it myself they getting fights at the back door my four Sons went in there to order pizza and they seen two female employees both managers fighting over which were breaking up with which one cussing suspected drug use of all employees

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Lauren

May 10, 2021
0

I went to the Little Caesars store located in Sylva NC. There is a Max occupancy of 2 people due to the pandemic and masks are required. I waited at the door before I entered because there were 3 people inside, 2 people were together.

When the first person left, I entered the building. I was told I needed to wait outside because only 2 people are allowed inside. I walked out and as I did I said there were just 3 people inside, y’all weren’t enforcing it then.

Well when I was waiting outside another customer came up to go inside, I told him he would have to wait due to the max occupancy policy they have in place. He told me when he initially went in to place his order there were 5 people inside!

So not only are they not enforcing the policy, they aren’t doing it consistently. Why when I…

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Kristina Timberlake

May 8, 2021
0

I attend the location on Preston every Friday the past 2 times my pizza has not been cooked completely. The manager was supposed to replace i am a frequent customer but upon going back they knew nothing about it. I get the same thing 2 five meats crazy bread and wings.

the employee knew what i wanted and remembered the innocent last week but the manager would not approve. While there i seen an employee drop wings on the ground and then serve to a customer. Ridiculous the kids care nothing about the customer or the food just playing makes me not want to return to this location.

With the virus we are dealing with its sad, plus half of the staff were not wearing a face covering. Makes me want to call the health department..... Wish i had my phone with me to take pictures....

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Nata'Lee

May 7, 2021
0

The Little Caesars here in Manteca California someone literally needs to come out here every time I order it takes 2 hours to get one pizza when you go in there all they're doing is playing around holding your pizza or else they're giving your pizza away when you're literally right there and I'm getting tired of it and a DoorDash and they literally do not make pizzas for doordashers so I'm losing money waiting here to pick up pizza someone needs to come here to Manteca California to the Little Caesars Pizza

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Sharan Givens

Apr 28, 2021
0

Cashier was extremely rude. She started our order without washing her hands after handling cash first. She then used her bare hands to scoop up the seasoned beef onto our pizza. When we noticed what she did she got irritated and told us to wait outside.

We were the only two people in the lobby and the post on the door clearly says 3 people in lobby. After going outside 2 other customers were there complaining about how rude the same cashier was to them.

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Ken Reed

Apr 28, 2021
0

I spent almost an hour waiting for a Pretzel Crust / Pepperoni at the Essex Md. site. The guy who waited on me had an attitude and ignored me after I went back in to see where was my order was a half an hour later. I was the only person in the place when I ordered and was told 15 minutes wait ! 6 other orders taken and out the door while I stand being ignored. Worst service ever = an hour later I was told to take a 2 ltr. soda for my wait. " Really Thank You " !!!!

KR

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Mandy camp

Apr 25, 2021
0

We ordered our pizza it was two pizzas both two the edge both with extra mushrooms finally on third try they were right I had groceries in the car my chicken thawed out my ice cream melted. This was store 03393-00019 this is not the first time something like this has happened unacceptable service.wont beback!

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Pam

Apr 25, 2021
0

Went in to make a big birthday party & paid up front. Came back later it was wrong, but was ok so I started to leave. Decided to go ahead and buy another pizza to make it right. The young girl that was new stood there making pizzas non stop & boxing them for 6-8 mins.

Non stop seeing me standing there quietly. Rambling on to manager about some delivery that wasn’t important to anything she was doing. The manager was playing on cell phone while on duty doing NOTHING (all on camera). I asked the manager to help, he refused.

Then said the girl will help me in a few mins when she was done. Neither one wanted to help were being rude & into ring the customers walking in. I told them this was unacceptable to treat their customers like this & told them to keep it & I would be filing a complaint.…

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Jessica

Apr 24, 2021
0

We came through the drive through here in Jerome, ID. We ordered a pepperoni pizza and Two orders of bread sticks around 240pm. We only live 10 min away. The bread sticks in one pack was over cooked and had black curly hair in it, the other just over cooked, And the pizza was very doughy not cooked all the way.

We like to get little caesars every so often and here lately the customer service has not been great, food is either over cooked or undercooked, and there has been multiple times I've had hair in or on my food. I called to speak to the manager but was told she was busy at the moment and to call back later.

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Brittney Kenney

Apr 24, 2021
0

There's 5 to 6 employees working. They are very unmotivated? They look miserable and the customer "service " is down right embarrassing. They have 0. No hello , no engagement not even a hurry to get the 4 people's orders out in a timely manner.

I order $38 worth the food and I'm standing here wondering if I'll get my order today since its been 15 minutes of silence. I ordered all "hot and ready items which I seen in the cases.... so it's a wonder what I'm waiting for. COMMUNICATION is key.

I run and establishment and this is highly disappointing to see. I am to polite to request a refund. This is the worst little ceasers I've been to! Never ever again. Ever.

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Chance

Apr 15, 2021
0

How bad does it have to be for me to make a complaint? pretty bad. store on Teasley Ln (Denton Tx) I go to 2 or 3 times a week has rudest employee Ive ever came across! still he stares at wall first couple minutes and then starts to take order, rudely.

about 8 hot n ready pizzas in the hot box and two containers of wings, I order hot and ready then say I guess Ill have one of those wings. he says,rudely, what kind? I say one of those. yeah but what kind?

" Then very rudely he says but I need to know what kind? I said the one on the left. Then he rudely says Im gonna need exact change also anyways. I said how about we forget about it and called him a douchebag and told my seven year old lets go.

So we drove across town to University Drive to get a pizza. check the footage. I figured…

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Davis

Apr 12, 2021
0

Bad service not cut all the way Manager didn't see a problem with it he was asked to cut it the register guy took the pizza to be recut but never changed the gloves to cut the pizza he used the same gloves he makes money change with the pizza wasn't cut right the pizza was also cold this is a messed up service and will never forget it recite number429649 apple valley ca Cashier anthony m. Time 1:47 pm april 12 2021

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Sandra Gutierrez

Apr 10, 2021
0

We got 3 pizzas tonight and the cheese one was so burnt and hard it is unedible. I tried to upload a pic of this pizza but it wont upload. I do have it saved in my photos.

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Sylvanius Ross

Apr 4, 2021
0

I'm emailing to inform you that the little caesars in my town is horrible, my pizza was burnt I had to wait over a hour for my order ,its to many kids hired they play Good around to much.I done seen them give free food away. Make side hustle selling pizza for personal profit it's very ghetto and un organized,to many in experience teenagers working their I live in Benton harbor Michigan.

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Tarrah Troxel

Apr 1, 2021
0

Took a bite of cheesy bread and bit into and almost swallowed a of glass/plastic.

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Belinda Barnes

Mar 29, 2021
0

We went Sunday afternoon March 28 th after church to get a pizza The man was hanging out the window and we pulled up He said it's going to be a 45 minute wait because we have two screens of online orders and we've got to get them if you want to wait it'll be 45 minutes My husband said so much for the pizza in 5 minutes right And we drove off worst service I had ever had over there this was at the Moody leads location

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Belinda Barnes

Mar 29, 2021
0

Went over pulled up to window and the guy had his head stuck out the window and looked at us and said it's going to be a 45 minute wait because they had two screens of in line orders they had to fill and couldn't take our till after the 45 minute wait, my husband looked at him and I guess the get pizza in five minutes went out the door, and we drove off!!!!!! Oh by the way this was the Moody/ Leeds store.

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Annette susan Newsome

Mar 16, 2021
0

Its 9:30 on Monday 3/15/21 the Manager told us that she was closing early and the only Pizza they had left were Sausage and Pepperoni . Not what we wanted but what we had to take and it was cold ! The manager acted liked she was very high ( I guess she ate the other pizzas) location Milledgeville, Georgia

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charles Nelson

Aug 19, 2020
0

The staff are unprofessional and would not answer the phone when I attempted to place an order. when I arrived at the location they were huddled on the floor to avoid the cameras and were on there phones. Also the window manager refused to reveal his name and was unprofessional.

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Jessica Hopkins

Jul 11, 2020
0

I ordered pizza online threw their app it said it would be ready like around 825pm and 835pm. I showed up at 840-845 and they were closed. Manager said my money would be put back into my account but it hasnt been.

Been calling there number for 2 days and cant get an answer. Ive even called other lil ceasers in that area and left messages, havent been helped yet.

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Sylvia Myers

May 21, 2020
0

1st of all I have called twice already, with no return call about my complaint. 2 Monday’s ago I went to pick up my order and there was hardly no cheese on my Italian cheese bread. Since my order was not right the time before, I went to the car to check order.

I brought the bread back in, to be told that, that was how it is made! They were not going to make it right, until I question the no cheese and open the box! They then said it would be awhile to remake this order!

Lately the service has been horrible and it is never ready even with me calling in the order. They can never find my order, and have to make at least have the order while I wait... This is why when they said that I would have to wait to have them make it again, that I thought this is ridiculous AGAIN!

I told them to…

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Sherry Keener

May 11, 2020
0

I love your Pizza's we buy them all the time I guess it's location we usually get ours at Dunlap,Tn never really had to much trouble maybe just a little something every now and then so my daughter goes to the Little Caesars in Kimball,Tn and orders our Pizza to go combination we ask for extra mushrooms and onions a combination around here is a loaded pizza meat, pepper's,mushrooms and

onions black olives anyway when she got home with it we were kind of disappointed we had gotten a pizza with just mushrooms and onions with cheese on top no meat or anything else on it I know you can make mistakes and I do forgive easily but I will be checking or who ever gets it from now on before we leave the store to make sure we have what we ordered Thank you for your time and still love your pizza's.…

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Linda Scherer

May 3, 2020
0

I was in the Galion Ohio Little Caesar's last night, I had ordered by phone because the app would not work, I was told 10 to 15 minutes, I was there in 10 minutes and went inside to pay, I was them told they had gotten a large order so mine was not going to be done for another 10 to 15 minutes, I ordered a thin crust pepperoni pizza and

one order of crazy bread, after I waited another 15 minutes I finally got my order, my issue is the 2 people that were making pizza's were not wearing gloves, they were just using their bare hands, the female came out to take payments with the same hands she was making pizza with and then went straight back to making more pizza without washing her hands, also the guy taking the pizza's out of oven and cutting them was not wearing gloves nor were any of…

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carol walter

Apr 30, 2020
0

i saw a ad on my phone and it was $3.99 for cheese or pepperoni pizza, in store purchase only, when i went to the livingston location they would not honor the deal. during this covid-19 pantomimic, you would think all business would honor what they advertise.

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Jerry Hill

Apr 29, 2020
0

Little Ceasars Clifton CO. April 28 evening. cutter - boxer - cashier (He) Wore no protective wear, didn't see any hand wipes, didn't see him wipe his hands. NO MASK, NO GLOVES. nothing. I was a regular customer. can't see going back.

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lawrence goodnough

Feb 22, 2020
0

she had holes in her shirt and pants .. looked very unprofessional.. the people who were making the pizzas in the back had long hair and no hairnets .. the place was dirty and noone knew where the line started ..

people were waiting for food and complaining how long it took

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Cindy

Feb 20, 2020
0

Went in and ordered a deep dish pepperoni pizza and was told would be ready in 10 minutes.

Came back in 10 minutes and was told that they forgot to make my pizza.

I never received an apology and I don’t want to see this happen to others.

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Paul Yarnell

Feb 5, 2020
0

Third time i've been to ceasers in the last couple months . Called in my order went to get it they gave it to somebody else said sorry well make you another. Have to waite 10 to 15 mimutes ,hell no i left.

I wouldn't waite on another one if it was free. The time before this this one i had to waite 40 minutes and the trip before that had to waite 30 minutes. This was my last trip to little ceasers i'll never go back again .

Employes are nasty and dirty any way. Piss on little ceasers

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Lisa Fink

Jan 26, 2020
0

My complaint is specifically with store ID# 00129-00019. We visit this locale on the regular and every damn time, our order is wrong, weve had to wait 45 minutes because our order was incorrect twice and they tried to fix a third, got home and it was STILL WRONG !! Wts ?

What is policy on complete idiot's working at your stores and why does it KEEP happening ? If I use my voice to complain about your constant incompetence loud enough, trust me, you'll hear me. Fix this, keep your companies good name.

I love Little Caesars, been going there for years, dont tarnish your good reputation on incompetent morons who only want a fn check and care nothing about what you've built your company on. Fix this.

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Madlen

Jan 25, 2020
0

Today it’s Jan 24 2020 I called your store at 934 E Colorado in Glendale Ca and order the tin crust pepperoni for my kids and their friend they said in 15 mint fine I send my dad he is 75 years to pick up the pizza they told him there is no order or tin crust he told the that I called 15 mint ago any way they told him he needs to wait he did wait after 20mint they gave him the pizzas one of the box was dirty with the pizza sauce he told the worker he the turn pizza box upside down to clean it and

pizza was on top of each other smashed he can not speak good English so he came home with the pizza I asked him what happen he told me the story but the kids they were hungry I could go back and give it to the it’s really rude a young guy make fun of my dad I asked my dad you know the name he…

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Liesa

Jan 17, 2020
0

it wouldn’t let me upload the picture

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randall grindle

Jan 8, 2020
0

I still have my receipt if you want proof!

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Kermit Hunt

Dec 21, 2019
0

Litlle Caesar's located at 995 SR-89 South, Chino Valley-AZ

We have been patrons of this Little Caesars for a number of years. Over the past three weeks our family has not been able to order our pizzas via the phone or on the website. No one answers the phone when you call in. The website states that the store is closed. When you then drive to the store it is open and there are people working. You have to order your pizza at the counter and sit and wait. During the time waiting the phone never rings. Other customers are there ordering and complaining about no one taking orders on the phone. Other customers have complained about no one answering the phone or being unable to order online. The store employees are all young kids and simply state that the phone does not ring. Since this has…

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Dorota Habrelewicz

Dec 10, 2019
0

I was at Little Caesar pizza place located at 12601 Western Ave. m. Was not busy,one costumer inside,should go fast. WRONG !!!!!!!! After ordering pizza and crazy combo. Pizza was ready but I had to wait for combo. later 5 black young men hooded walked in go to the kitchen then back to front then two of them back to the kitchen, all of them talking loud,using foul language,using phones, it appears that one of them was an employee since he start helping with orders.

Neither him or other employees in that particular location had uniform or gloves when they were preparing the food, touching everything around and not even once any of them washed their hands, not mention it that one man who just walked in from a street and start helping around WASHED HIS HANDS EITHER.

After 20 min my combo…

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Dean Sproul

Dec 1, 2019
0

Been there on three separate occasions every time I get there they have no pizza ready and tell me it's going to take 10 to 20 minutes to make I thought they were always ready as you guys say

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Kristina Goff

Nov 30, 2019
0

Tonight Nov 29, 2019 my Children and I went to little Ceasers located @ 118 Lakemead pkwy Henderson, NV 89015 to order us dinner. Upon arriving at this location we were told we could not order food, and that they were closed.

The Door as well as the website stated that they closed at 11pm it was 10:07. The store was not due to close for almost another hour, so I asked to speak with the MOD. I spoke with a gentleman name John who was the manager in charge.

He told me I would be able to order food but was only able to order 2 pizza and nothing else being that we had about 50 minutes till closing I was a bit confused and honestly very frustrated with this situation! The demeanor and attitude my children and I received was not only embarrassing, but completely uncalled for!

My kids and I…

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