Little Ceasars logo

Little Ceasars

1.0
856 complaints

Address

2211 Woodward Avenue Detroit, Michigan

Customers consistently experience extremely long wait times (often 30-60+ minutes) despite ordering simple items or expecting 'Hot-N-Ready' pizzas. Staff professionalism is a major concern, with reports of rude behavior, poor management, ignoring customers, and employees socializing instead of working. Food quality issues include burnt, cold, or undercooked pizzas that don't match advertised standards.

Common Issues

45% (31)
wait45 minuteshour
30% (20)
rudeunprofessionalemployees
20% (14)
burntcolddried out
15% (10)
hot and readynothing readyout of
12% (8)
onlineappphone

Complaints

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Nathan Lane

Jan 21, 2023
0

I placed my order at 6:39pm 1/20/2023 and it wasn’t ready till after 8pm. I ordered 1 stuffed crust pepperoni pizza, pizza and STIX w/Bacon, 2 jalapeño cheesy breads. Instead I received regular pepperoni pizza, pizza and STIX without bacon, and 2 regular cheesy breads.

There’s no reason it should’ve taken that long and be that messed up.

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Jessica

Jan 21, 2023
0

They r the worst place in saline county I called 12 times to place an order an got hung up on 3 of those times then I get there they have no hot an readys ready at all when I walk in their phone is ringing off the hook they ignore it no wonder I got hung up on 3 times then when I speak to the manager all she can say is I'm sorry like she didn't really even care then go to the drive thru all in all they suck

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Maria Alicia Crum

Jan 19, 2023
0

I ordered little caesars through the app on sunday jan 15th. They took my money and gave me the time to pick it up and when I got there they was closed. I emailed something and they said my order was canceled and money was refunded but my money has not been refunded yet.

When should I expect my refund?

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Barbara Helton

Jan 18, 2023
0

I visited Little Ceasars on 1/18/23 at the location of EE BLVD in Gainesville. The cashier rudley asked me what I wanted. I told her Parmesean and Garlic chicken wings. She rudley hollered at me stating that they only had Hot and BBQ. So I ordered BBQ.

When I received my order, I asked for dipping sauce. She again yelled it don't come with any. She never asked if I wanted to purchase some. The cook even told her to not yell at me. I've never been so disrespected when ordering a meal.

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Anastasia Gonzalez

Jan 18, 2023
0

Rude employees and also my food was not fresh and I had to wait

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Barbara Helton

Jan 18, 2023
0

On 1/18/23 I went to Little Ceasars off EE Butler St in Gainesville. When I went to order, the person at the register was very rude. I asked for Garlic Parmesean chicken wings and she yelled at me stating they only had Hot and BBQ.

When I received my order, I asked for dipping sauce. She yelled again stating it doesn't come with any. She did not ask me if I would like to purchase any either. The cook even told her to stop yelling. I was very upset.

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Candace Harrell

Jan 18, 2023
0

Employees were slow workers and not caring about customers in lobby. I placed my order at 4:58 and 5:40 I finally received it. I received a email at 5:59 & 6:10 saying my order is ready. One of my pizzas was halfway burnt.

I will think hard before going back here. What's bad is this was my 1st experience at this location. Location is in Conroe, TX.

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Patricia Daniels

Jan 17, 2023
0

I used the online service and came to pick up my pizza and they havent even started on it. The worker in the back didnt see the order. I did online so i could just come in and pick it up and i had to wait 30 minutes with my grandkid. Very unsatified. Not returning.

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Timothy Harwood

Jan 17, 2023
0

I M A many year customer Since the $5 deal. Have card with 10 punch free pizza.

However, now there's no $5 Pizza I have always been given $5 off for my coupon always got pepperoni add bacon. A store in Jackson Missouri did not accept the card for $5 off

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John Hill

Jan 17, 2023
0

Soddy Daisy Tennessee Little Caesars I drive for Doordash for over a year. m. m. m. hopefully this issue will be addressed and fixed before this store goes bankrupt . Unacceptable is a understatement doordash customers deserve fast service. Hiring employees that can't comprehend what priorities the doordash customer has over all other customers RETRAINING SHOULD BE IMPLEMENTED IMMEDIATELY , GET RID OF THE NEW PIZZA BOXES THEY ARE NOT STAYING CLOSED

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Mike T

Jan 17, 2023
0

Little Ceasars at 5908 S Dixie Hwy in West Palm Beach FL has to be one of the most pathetic pizza joints in all of West Palm. I used to like this place but now service is awful and the girl at the front desk has some attitude on her.

I was very respectful in my demeanor and all I asked was pizza questions. But the worst part is this is my 3rd (THIRD) attempt at a deep dish pizza there in about a 2 month period and they didnt have the dough to make a deep dish pizza?

How do you not have pizza dough at a pizza restaurant? If this place cant even keep dough ready then what else cant they do? I dont even want to think about it. Kitchen Nightmares comes to mind. All I can think of is horrible food practices.

The walk in cooler there probably would make Gordon Ramsey puke!!!! They lost me…

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Amanda Hall

Jan 15, 2023
0

Eveytime we order for a delivery, we only get half of our order and end up having to go to the store to get the rest of it. Then there id no way to cLl to complain because all of the numbers are closed and the store itself doesn't even answer its own phone...

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Tanya

Jan 15, 2023
0

I went into the store on jfk here in Dubuque to order pizza and they said they are only taken online orders witch ain’t right not everyone has credit cards star witch is a girl that works there and the manger are the ones that said it something needs to be done cause I don’t think it’s fair and I wanted pizza but I guess I will have to take my business else’s where and u wonder why u don’t get anyone to go there this is why

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Kerry Rodriquez

Jan 15, 2023
0

I ordered a large Supreme Pizza and garlic cheesy sticks. The cheesy sticks had no garlic on them and it was shaped weird, 2 pieces had no cheese and then it looks like it was cut by someone who has no clue on proper portions.

Some slices were huge and others small and it wasn't cut all the way through either, just like the pizza. The pizza had some toppings on it for the Supreme but they were plopped in 1 or 2 locations on the pizza instead of being evenly distributed like normal pizzas are.

Again whoever cut this or put the toppings on the pizza needs retrained. I have worked at 2 pizza places in past and would never send this out to a customer. It won't let me add my pictures for some reason but if there is an email address, I can send them there. Thank you.

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Diana Iyke-Noble

Jan 15, 2023
0

Little Cesar's Lyell Ave Ny. location. The worst I have ever dealt with. Ordered online went to pick up and waited 10 min at the drive thru microphone ( where I scheduled the pick up) saying hello 2xs to have the woman get snarky with me and

that I will have too wait there are no pizzas done and someone was in front of me. I said I ordered online and it's supposed to be ready. She says with a nasty attitude that she's not going outside cause it's cold.

I said I'm at the drive thru! She started yelling thru the microphone I said I'm driving to the window and calling cooperate. She continued to disrespect me because I told her she needs to do her job! She said racial slurs ( and I'm a white woman married too a black man) says she should throw the food in my face and hopes I choked on a…

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Gregory

Jan 14, 2023
0

Absolute worst service by Mr Williams the manager in union city ga

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Tolesha

Jan 14, 2023
0

I’ve came to this location several times and it’s always something the first time my pizza wasn’t done and this time the pizza is burnt

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timothy b parish

Jan 14, 2023
0

The guy at the counter was so high he couldn't even take anybody's orders. It toke almost 15 min for him to start 3 orders. 108 Main St Suite C, Red Bluff, CA 96080. Then never could understand pepperoni cheese bread.

So i said fine let me get a lunch combo, then get mad at me for changing my order. Very unhappy with this location.

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Amber

Jan 14, 2023
0

I work by the little ceasers in Prescott valley AZ on highway 69 by there Safeway. They never answer there phones always let them ring.. when I go in they are always cussing and stand around alot

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Rudy Payne Jr

Jan 14, 2023
0

This my 2nd and last time ordering from the store located in Chicago Heights, IL. I placed an online order, went to the store to pick up my food 20 minutes later and the store is closed. Now I have to contact my bank to get my money back again.

All I tried doing both times was get lunch for my kids but the store was not open during buisness hours as stated.

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Lisa Bova

Jan 13, 2023
0

I was in at little Cesar’s on Rockland street Reading pa 19605 I ordered 1 stuff crust pepperoni pizza And 1 ham and pineapple. The person running the cash register states they did it have ham and pineapple. I then ordered another stuff crust pepperoni pizza.

He told me it was. A 20 minute wait. 99 bread sticks . He then gave me 1 pizza and walked away. He came back and I proceeded to say that I ordered 2 pizzas and he instantly became defensive and replied that no I didn’t .

The manager was standing near by having a conversation with a staff person ( personal chat) The cashier proceeded to become loud and was also on his phone while dealing with customers. The cashier insisted that I only was charged for 1 pizza He then walked off with out saying anything else I will never come back to…

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Robert Wagner

Jan 13, 2023
0

I made a order and they messed up my whole order and didn't give me what I order after waiting 20 min then talking the have to make it over with a attitude then I am for the manager and it's the manager that was giving me a hard time then going to say she will just refund me my money after 35 min of me waiting and trying to make a complaint.

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Shana Sierminski

Jan 13, 2023
0

We got pizza from here about 2 mo ago and it was gross! No sauce on pizza it was the worst chees e pizza we had. I called and left a complaint and thought maybe they fixed there cooks! Got 3 large pizza last night and threw almost all of them away they were so burnt no one wanted it!

2 cheese 1 pep i have pictures. I would ltried calling them last night to take back and get new no one answered and I called 12 times and I’ve tried calling all day today to talk to a manager and

no one still answered this is the salina ks location I have pictures I’ll send but will not let me download them here says exceeds 2 mb my number is 7858279350!

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Anthony tudor

Jan 13, 2023
0

96 meal away and am just out ten dollars due to this issue to me this is unacceptable, and it was not right to mark the pizza in this way

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Lynn Bullock

Jan 12, 2023
0

Waited at the counter for 10 minutes no one ever waited on me, even though,2 employees saw me standing there. This was at the Halls location in Knoxville, TN. Extremely poor service, I owned my own business for 42 years if I had treated my customers like this I would have gone bankrupt.

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Kayla Woodard

Jan 12, 2023
0

I ordered a Twix brownie with my pizza and picked it up at the pizza portal, got home and there was no brownies

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Pam Berry

Jan 12, 2023
0

I ordered pizza to be delivered at 6:15 pm. I got it finally at 6:38pm. That's unacceptable service.

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Floyd Wise

Jan 12, 2023
0

Tried to order pizza at Barberton office and they kept hanging up on me.When they finally answered she was beyond rude . Can't you tell were busy and hung up on me.It will be a cold day in hell before you get any money from me .I would give you minus five stars if I could.

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Terry Relyea

Jan 12, 2023
0

99. I was informed that they did not have the special. I decided I'm going to order it anyway and granted it was only a few dollars more. 99. I said to the clerk I see you did have the pizza I inquired about as I pointed to the window.

Her reply was oh that's over with. They forgot to take the sign down I said do I get it for that price and her reply was no you don't that special is over with. I said but your sign is still up.

Again she replied it doesn't matter about the sign and they forgot to take it down. I got out to my car and she was at the window removing the sign. I actually took pictures of the sign being removed. Terrible customer service.

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Jamie obryan

Jan 11, 2023
0

Your teenage employees tried to sale me raw pizza dough and wouldn't refund my money on a hot and ready and order of crazy bread they cussed me like a dog them and the manager on the phone. They were all laughing and cursing all over the store they tried to get violent with me and the police had to be called and I still never got my money or food. I have it all on video

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Randy Weaver

Jan 11, 2023
0

Ordered pizzas and cheesy bread for delivery. When Delivered missing cheesy bread. I realize people make mistakes. So i called Little Caesars and the offered a refund to us. I ask them if they could please just bring the bread sticks.

They hung the phone up on me. So people make mistakes. So I called back, some else answered. had to explain again what happened. She said they were refunding . I ask all or just the bread sticks. So i decided to drive there when i got there they were now closed. So ya. They SUCK!

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Lisa Albertson

Jan 10, 2023
0

i took them as I had no choice since I already paid and left but was unhappy and felt I wasted my money completely and it did taste good.

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Jackie Jones

Jan 9, 2023
0

Went into 4477 E10th St Indianapolis In 46201 on 1/9/23 about 1pm asked for the cheesy bread and was told they don’t have the bread to make it well this has happened about 5 times around my lunch break so I asked the guy do y’all still sell this item because this is an issue every time I come in he became upset I said sir I’m just asking if you know you run short on this why not order more he told me he did not have to answer any questions I had I said so

is this how you treat customers he repeated his self

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Nichole Denton

Jan 9, 2023
0

Hey there, I wanted to provide some feedback for the store at 7375 S DURANGO DR SUITE 105, LV NV 89113.

I placed an online pickup order last Friday around 5 pm PST for pickup at 9 pm that night. I knew that most pizza restaurants are slammed for the weekend, so I wanted to put my order in early. I receive my initial order confirmation and waited on the pick confirmation, but that never came.

At around 8:50, I tried calling the store twice to see if my order went through and was ready, but the phones just rang. Again, I understood it was Friday, so I wanted to give the benefit of the doubt. I ended up just driving down there and the building was actually pretty quiet, the phone wasn't ringing (at all) and the storefront pickup stations were empty. So, I'm starting to worry a bit. I stood…

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King

Jan 9, 2023
0

I ordered 2 pizzas and they were undercooked. I also had ordered 2 orders of wings with too much black pepper in them. I called to get a refund and I’m still waiting for my refund after almost 3 weeks.

Come to find out I’m only getting a refund for my wings. Not the undercooked pizza

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Stephen Stickel

Jan 9, 2023
0

Don't even want to put a 1 star but they make you. Yukon oklahoma little chasers is terrible. You order online to have fresh pizza because we all know there hot ready is never hot and always old, so we order online.

Get there only one pizza is done.. we got 2. We ordered 30 mins before we went to pick up. We got there when order said it'd be ready. But we gotta wait for a pepperoni it's not done or is it because the guy working the drive through window is takin everyone's order and giving it to the people in the drive though.

Anyways after waiting another 10 mins we got the pizza. One is hot and fresh the other is old and can tell its been in warmer for awhile. No hurry to get stuff done.. all moving like snails not giving a shit that people are not gettin what they ordered and gettin…

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Priscilla Johnson

Jan 8, 2023
0

The cashier lady skip my daughter took four people from my daughter and then my daughter to walk out I had to go in there and I ask to speak with managet she she came up and in a hate rude voice ask me what i needed with her .

I told her she trun and walked away like i didnt even say nothing and asked sone other lady to take my order. 69 for it. Nothing was ever said about the lady treating my daughter unfair.. this was at the B 800 Stonegate RD little creaser in kingsport tenn. M ON JAN. 8 2023.

THE MANGER IS VERY RUDE PRESON AND SHOULDN'T EVEN BE WORKING WITH PPL WITH HER POOR ATTITUDE. MIND YALL WE ARE STIILL HERE AT 6:30 PM WAITING FOR OUR ORDER. 30 MINS FOR 4 HOT AND READYS. NEVER COMING B ACK HERE AGAIN. THANK YOU

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Kevin McCarthy

Jan 8, 2023
0

Very little sauce on my pizza.

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Amee Stan

Jan 7, 2023
0

They always rude and careless about the if satisfied with your order or not last night I got a pizza, they didn't have I want. So when I came they give me supposedly veggie pizza they put stuff together it looks like 5 years old made that pizza.

And is not the first time they do that I asked for extra beef I never get it so why do I pay the money and I always don't get what I want. They always always have bad service and bad people with bad attitude

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Oscar Jimenez

Jan 7, 2023
0

I went to order a Detroit style pizza with bread sticks via drive in, and after paying at the window they had me to wait on the parking lot and it took them 25 minutes until I had to walk in the store to ask for my order and it was on their table sitting there.

they had gave me the order and that was the first part of a bad service, then once I got home my kids starting eating the pizza and they noticed that the pizza was weird in texture and I checked it and that's when I got really mad because My KIDS were eating the Pizza that was not fully cooked, the dough was still visible and stretchy.

I'm really concerned in the fact that my kids were eating that and them getting food poison and getting sick. can you please get something done about this like a compensation for having my kids…

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Megan

Jan 7, 2023
0

Ordered a pizza with only pineapple and requested extra pineapple. Pizza has 4 pieces of pineapple on the whole thing

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Amber

Jan 7, 2023
0

I wish I could put -10 cuz I have never had worse service. I've ordered multiple times and asked for the spice packs and NEVER have they been delivered. Today I didn't get ranch for the wings I was charged for or the bottle of soda.

I called the store twice with no answer, called the customer service number and waited on hold for 20 min, requested a call back and still waiting for that call. Little Caesars is my favorite but this store has ruined it.

I will pay more at any other place cuz I've never had this happen anywhere else.

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Kayla Albanese

Jan 7, 2023
0

We ordered two pizzas for pickup at 6:40 it has been over an hour as we wait outside and the inside is filled with pizza. I am absolutely upset and will be callling and filing multiple complaints. Not to mention I suggest a refund for all the guests waiting

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Jasmine T Watson

Jan 6, 2023
0

I placed an order online at my local store upon entering the store my name was on the screen for me to punch in my code. Of course, no pizza, the door closed and my name disappeared. I then asked the cashier/manager what happened, my pizza is missing.

He then tells me my order was picked up but how, my name was still displaying. Whenever you punch your code in your name disappears just like it did when I put in my code. He then gives me a regular pepperoni pizza when I order extreme!!

Little Caesars has the worse of the worse people working for them. He was rude ande it was my fault and will not replace my pizza again if it happens. This is unacceptable behavior and I'm going to do everything I can to bring negative attention this disgusting company!!!

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Tim

Jan 5, 2023
0

Very rude workers said I couldn’t pay with cash because they didn’t have time to get change but said there was another one in I could go to I mean I couldn’t even place my order she seen cash in my hand not like I was using a 100 or a fifty for my purchase and if the need change I sure the two other restaurant or the gas station could have gave it to them but also you probably just lost a customer due there laziness

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MONICA

Jan 5, 2023
0

YOU SHOULD BE ASHAMED OF YOURSELVES CHARGING $9 BUCKS FOR THOSE LIL ITTY BITTY PIECES OF CHICKEN! IT'S GOD-AWFUL! YOUR IN BUSINESS TO FEED THE PEOPLE... SERVE PEOPLE THE AMOUNT OF FOOD WORTH THE DOLLAR AMOUNT YOU CHARGE... FOR THE LOVE OF MONEY IS THE ROOT OF ALL EVIL... (I TIMOTHY 6:10)

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Samuel Deloache

Jan 5, 2023
0

Formal complaint of racial discrimination I was subjected to January 4th at 5:15pm at your store 2843 s Crenshaw Blvd LA. CA 90016. As a black man I was in the store , one person ahead of me , being helped .

I was next in line suddenly Latino person who entered after me got helped . I expressed my objection at being treated as invisible and not worthy of respect . Asked name of server who refused to help me insisting the other person be helped , he refused to give me his name .

I spoke to whom I think was supervisor without any resolution , adding insult to injury refusing to give me their name I left the store without the pizza which I really craved . With all the division in the country what happened to me today contribute to burning of bridges between races.

Unpleasant and hurtful…

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Angela Barnhart

Jan 5, 2023
0

My husband and I recently visited one of your locations in Terre Haute,In. I walked in the restaurant, first stood there, then was finally greeted by a young girl. The girl walked to the counter chomping on a piece of chewing gum, She was dressed in a pair of jogging pants with a hoodie sweatshirt on.

Her hair looked like she had just jumped out of bed and walked into work. The other girl that was working there was also dressed in a pair of jogging pants and had a pair of crocs (shoes)on. The restaurant was out of cheddar cheese for the bread sticks.

They did have a sign posted that did state they were out. I get it business run out of products or products are not available. The young girl was a little rude to a older customer that she was waiting on while I was standing there waiting on…

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Marybeth Ruth

Jan 5, 2023
0

Just visited the fan store near portal 63. Tried to purchase the $49 sweatshirt. The two young men working were no help at all. Told me they knew nothing.

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DAVID REVILS

Jan 5, 2023
0

Placed online pick up order went into store did self pick up order missing items… tried to call store no answer

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