Lufthansa

I purchased a connecting flight from London to Antalya, Turkey, through the Lufthansa Airlines website, with one stop in Frankfurt. I'm extremely disappointed by the inconsistency between what was advertised on Lufthansa Airlines website and the reality of the situation.

The website clearly stated that I could bring two cabin bags on the plane, but I was being told otherwise on my way back flight, as SunExpress the connection airlines charged me 70€ for my second cabin bag. The primary reason for choosing a connection flight was to save money on my travel expenses.

However, I was taken aback when I was forced to pay extra charges that were not clearly communicated upfront. The passenger should be informed of the allowances of all the carriers in their itinerary to determine if their…

On the 11th July I booked a flight to Lufthansa through there official website, there was an issue with the payment I received an error message payment did not go through. I called my bank and they confirmed my payment had gone through.

I called Lufthansa’s official customer help line where I spoke to 3 different people on 3 occasions. All calls say they are recorded for proof. 00pm she told me my flights had been released and Lufthansa was refunding my money that there would be a person in contact with me the following day to assist me and book my flights for me in order not to have further issues.

The following day 12th July I was contacted my Cindy through WhatsApp she stated she was from Lufthansa she knew I was having issues knew my details and thatI was awaiting a refund from…

This is the air company with the most arrogant, rude and poorest costumer service ever. They do not care about passengers, their time, and they neglect to troubleshoot and prevent delays. Unfortunately, although they know hours in advance that the arriving flight is late and that the more than few passengers on the same flight can not be on time to catch the same connecting flight, they do nothing to make sure that someone waits for these passengers and

escort them to their connecting flight, or to secure their well being and tell them in advance that the flight will not wait for them five minutes, but they make you run across the Frankfurt airport just to tell you that although the plain is still at the gate, the boarding is closed. Imagine, running like crazy, because technically you…

Unprofesional, not worth your trust as in all the employee are advised not to solve your problems created by Lufthansa, but protect their backs for expensive service they happily charge for and lately fail to deliver.

Lufthansa does not answer phone calls, email or complaint forms. It is the worst customer service. Waiting for a refund 5 months and counting.

worst company ever. Few months already asking to disconnect United airlines from Miles & more and they are saying they will do and they do nothing worst company ever - since I can't give 0 I have to do 1 star

I booked a flight on Lufthansa for December more than six months in advance of my flights. One week before the flight I checked the Lufthansa website which stated that my flights had been cancelled. I rebooked for an extra $750.

Their phone customer service agreed that I should not have been charged for the cancellation but I could only apply for refund on line. I did so and was told that I had cancelled the flights which was of course ridiculous.

After going back and forth for two months, they never refunded the extra charges.

I am writing this email to officially submit a complaint against the undue influence, unprofessional attitude and ill treatment I received from the staff of Lufthansa Airlines (Mr. Farouk, Mr. Bassam and Mrs Mary Ramzy) during my latest flight. My name is Khaled Ibrahim Badawy, an American citizen, who was a passenger on the the flight no.

2020) from Cairo to Munich -Franz Joseph Strauss. While I was expecting to have a smooth boarding process for my flight, I was appalled with the discriminatory and hostile attitude showed by the crew. The animosity of Luftahansa's personnel reached a level that they charged me extra fees for my baggage, although I did not exceed the prescribed weight limits.

I, hereby, demand a refund of the undue amounts levied by your company on…

The inhuman service l received from the air hostess during my last trips from Frankfurt to Dallas with booking code RHQ45Z and flight number LH438. I am diabetic and the Lufthansa is no longer served diabetics meals anymore so there was no way to ask for one.

However, it took a while before meal was served and it was just one serious one for 11hours flight, no problems. I however needed a snack which I asked for, but to my surprise I was told that I‘ll have to pay for the snack.

For about 8hours after nothing was brought to me as per you can have this , but please next time you’ll have to pay for it. I therefore ask the air hostess if she’s really a human being because I am diabetic and l ask for a snack I was not supplied with one, but instead both of them were very nasty and rude.

FB ID 36509687 for code LHU9JT I placed a claim for reimbursement for a flight in October, placing my request October 25, 2022. I have not been notified of any progress on this request.

I had very difficult experience with the airline, and also other fraudulent players. My circumstances are below:

I have tried to reach someone through the phone, through Twitter, and now have this address. I have had a very difficult process in utilizing my ticket I purchased a ticket on Lufthansa online on July 25, 2022 under the code LHU9JT. I paid a total of $1085 for a round trip to Sicily with seat upgrades of $68, totaling $1,153.

Unbenowst to me, the name on the ticket got confused. The surname was listed as my entire name: Maya Dunne. I did not notice this, because I got the response for the…

We bought family ticket to Nigeria in Dec 2021. I have a disable son and my family was off loaded due to COVID 19 PANDEMIC. We were told that Lufthansa will rebook us whenever we are ready to use the tickets.

All efforts to restate the names met unresponsive answer. Lufthansa Airline refused to rebook us or refund our money. (2) Another one, Lufthansa lost my luggage in Dec 29, 2021 and returned damaged bag to me. When I raised a complaint they initially agreed to pay me 10,000 EUR later change it, to pay only 2690 GBP.…

com Lufthansa booking code: JYP7AD on 1/26/23 due to a family health issue I canceled my flight on 1/29/23. When I booked I haven't read anywhere in bold letters that it was a non-refundable ticket. And the same when I canceled it.

Lufthansa refuses to refund all money.

We went to NZ, bought tickets frrom Lufthansa. The last leg of the trip down was operated by AirNz. We did think Lufthansa had lost a lot in three years since we did the same trip then. AirNZ was a lot better in all respects. But the complaint is on the way home. We flew Honkong- Frankfurt 25-26/1. It was the worst flight ever and we have been doing this trip regurlary since the 80s.

Fitst of all it was an old small plane with very small seats with bad padding which is not ideal on a 15hour trip. To go from AirNZ to Lufthansa was like going from first class to the worst Ryanair flight. We were offered a meal of plain pasta after take off. After that no good was offered for 12 hours!!!!! When I adked for a savoury snack I was offered a piece of chocolate. They could provide a small bag of…

I am entitled to $600 compensation as flights were cancelled in June 2022. I received more than 10 emails from Lufthansa asking for my bank details which I sent. It is now 8 m9nths and nothing has happened. Your Feedback to Lufthansa, FB ID 35833476 Please transfer the money as soon as possible.

Also this is not the way to treat a customer. I wonder how many other customers are in the same situation. It was my first time on Lufthansa and I was very happy with the service until flights were canceled etc.

I don't think I will use your airline anymore.

Good morning , I want make a complain about my bag. I travel to Nigeria on the 30th of December 2022 to port Harcourt, but unfortunately I did not get my bag until the 4th of January. Before I get my bag some of my stuff have been spoil, not only that I wore one cloth for 4 days.

I can't even go to my brothers weeding. Here is the file number from port Harcourt office PHCLH11563. Thank Martin kabbath

I Booked a flight from Delhi to frankfurt then frankfurt to dublin with Lufthansa. My flight was on 19th Jan 2023 and I landed around 2:30PM (Irish std time) but my baggage is missing /left behind by the Lufthansa at frankfurt airport.

I registered a complain over ther on Dublin airport with Complaint No DUBLH12430 the executive overthere told me that I don't need to get to airport again it will be delivered at the local address you are providing us within 24hrs. Yesterday around 3:30 PM iRish std time I called there customer care the lady told me that I will arrive today to Dublin airport and Sam will be delivered till night today itself, now it's the 3rd day when I again called on same number they told be that you have to raise a request that you want a delivery of you baggage, when I…

I travelled by Lufthansa Flight AC9352 on 10 Jan 2023, Airline 16 YEG ACSSCW. This was a multiple journey from Edmonton-Toronto–Frankfurt–Delhi. My bag was not on same flight and hence I reported this via Lufthansa service agents at the New Delhi airport (ref – DELLH86525). I have received no update on the status of my bag and your contact centre is absolutely non responsive. I have called multiple times and even went on live chat but no response from your service agents. I have also checked the status of my lost baggage on your website. The status still says “ • Current Status your baggage has been scheduled for deliveryYOUR BAGGAGE HAS BEEN LOCATED • WE HAVE RECEIVED YOUR BAGGAGE • YOUR BAGGAGE HAS BEEN SCHEDULED FOR DELIVERY”.

KINDLY LET ME KNOW WHERE MY BAG IS AND WHEN IT WILL BE…

Zero resolution on complaints of being double charged for flights in December 2022.

I don’t know what to say this is the worst airline ever in the world we have a reservation done by the reservation team online then when my daughter went to the airport they tell her you have a reservation but you don’t have a ticket and Cyncerely the company take US$3500 for one-way ticket and still at the end my daughter didn’t fly and she lose the plane and no one is answering the phone no one is doing anything

Lost my children's case and no one could take responsibility for finding it. Still waiting na month later.

My first plane left late from Cologne on 12/12/2022. Had one person try to drive 2 wheelchairs at once which caused me to be late to my 2 nd flight in Munich . Then I was left at the service center to find a new flight.

Tried to find someone who could help to get me to my new flight but received no help however awful rudeness. Needed to find a new flight which was now going to Chicago instead of TX. I felt so lost being left in the middle of Munich airport in a wheelchair and not getting assistance.

Not one person we asked for help was willing to help. I was not even able to push myself to get through the barriers with the wheelchair, to make it to my flight.

Finally hours later, one person was assigned to me to get me to my flight but he was so rude and disrespectful speaking with me.…

Dear Sir / Madam, I would like to bring to your notice w.r.t. our recent. flight. 1. Name of passengers: a) PREMINDRA KUMAR SAHNI b) NEERA SAHNI 2. Flight Number: LH 761 3. Date of Travel: 20 December 4. Ticket Number(s) : a) PREMINDRA KUMAR SAHNI : 220-2486641637; b) NEERA SAHNI: 220-2486641636 5. Booking Code: N54DG4

It is with deep concern and with bitter feelings that I write this mail w.r.t. my flight mentioned above. To start with I will put the issues in a most chronological manner. 1. Was booked on my return flight i.e. DEL-BOM-FRA-DEN. The travel was from BOM-FRA for 20 December. Thankfully we got ourselves re-routed with same date i.e. 20 December from DEL-FRA, for which both of us each were charged additional amount of over USD 800, each. It was good that we had got this done…

No response from the company after fulfilling all requirements.

​​I purchased my ticket to fly in August 2022. Due to some personal issues, I had to cancel my ticket in June. I called the customer service and was told they would keep a fee from my $1700 ticket and I would get something around $1300-1400, which I agreed to. Its been 6 months and till this day I have not gotten my refund.

I was told it would take 2-3 weeks for the refund to be processed at the time in june, 2022. Then I called back after a month and was told the first agent did not process my refund so this was july now. And the agent assured me that they will go ahead and process the refund and give 2-3 weeks to them. Then I called to follow up on this and was told due to the high volume of refunds, it’s taking longer than usual. Then I called back a few weeks later and was told I…

Lufthansa has been making me go in circles for a year now. 38. Lufthansa admits they owe me the refund but the customer service representative told me that my agent needs to contact their travel agency help desk for the refund.

The Lufthansa travel agency help desk told my agent that I need to call the customer service number to get the refund. The customer service agent then told me I have to contact the Lufthansa travel agency to get the refund.

That agent told me that indeed there was a refund due but only the Lufthansa customer service could process the refund. This is such a waste of my time for $1204 which is a lot of money for me but probably peanuts for the airline. I need help. Thanks Code 33ALR5/ticket 2202474653964

I purchased an air ticket from Gdańsk, Poland to Frankfurt by Lufthansa and then from Frankfurt to Calgary, Canada by Air Canada to fly on Nov. 29, 2022 (ticket enclosed). Although my ticket included one check-in luggage fee, during checking-in my only suitcase, a Lufthansa employee stated that my check-in baggage was not paid for.

After unpleasant dispute I had to pay for the luggage for the second time (receipt enclosed). When I reached my destination I found the document called ticket invoice (included) which proves I paid for one check-in luggage when I originally paid for the ticket.

The whole situation was very stressful for me. For your perusal, I include my baggage identification tag as well. com requesting refund on Dec. 3, 2022 (17…

Canceled my flight several times and always push the responsibility away to other airlines when there is an issue, forced customer to pick unacceptable duration of flight and poor customer service rep hanged up the phone when he didn’t know how to handle situation instead of putting supervisor on the phone. Customer relation is junk they only have feedback email no phone number, they offered compensation due to the serious issues caused by their airline deceived people stated they transferred the compensation but it never happened what takes a transfer more than two months?

Then ghosted their customer when they asked they have not received compensation. The worst airline I have ever seen.

This is the worst airline ever, out flight got delayed many times, and then we didn’t receive our baggage and no one was helpful. We can’t take a shower cuz we don’t have clothes, we don’t have toothpaste, we don’t have period pads we have nothing!!

This will definitely be my first and LAST time to fly with Lufthansa. WE WANT COMPENSATIONS

We were humiliated and threatened by an a racist old male steward on flight from Nairobi to Frankfurt because we complained that couple in front illegally pushed seats back during take off (which bothered our 2 year old who was anxious and trying to watch a cartoon as she was scared to fly).

My wife spoke to attendants and changed seats while I stayed and once we were in the air, a man came out of nowhere and shouted at me in front of everyone. He mentioned my wife's origin as well as mine and was super aggressive for no reason.

I calmly listened and nodded hoping he would go away but he seemed intent on having a fight. When I spoke up to correct him at one point this gave him the amunition he wanted and he threated to speak to the captain and have us thrown off. Woah! For what?

For…

We had a booking with Condor from Vancouver to Frankfurt, Frankfurt to Zurich with LH. We knew the Zurich portion was cancelled but we're nonplussed when our Condor flight had also been cancelled, also it operated on our travelling date.

We had been rebooked for the following day. Our request for a hotel voucher was denied. Now I can't send out the filled out claim form due to 2 errors in the system.

This is in reference to booking code RBHYDI

ENGINEER/RAAG MR (Ticket number: 2202466468847) PATEL/JANAKI MRS (Ticket number: 2202466468848)

● First and last name of the passenger Raag Engineer and Janaki Patel ● Address (street, city, country) Los Angeles, CA USA ● Miles & More customer number (if available)

● Flight number and flight date to which your request relates Flight number LH 465, December 22, 2021 ● Booking confirmation including ticket number : booking code RBHYDI ● Reference number/PIR (in case of lost or damaged baggage)

Hello - we had our flights booked for Dec 22, 2021 from Orlando to Frankfurth and a return on Jan 1st from Paris to Los Angeles. Passenger Names: Raag Engineer and Janaki Patel

On December 20th, I was tested COVID Positive, so we had to cancel our…

I was on flight # LH 0434 from Munich to Chicago on October 17th, 2022. In over 20 years of flights to Europe on Lufthansa, I have never experienced such poor service. It all started with a security check at Munich Airport I was the last person to board the plane due to an especially rude screening person. During the ridiculously screening my laptop was severely damaged.

Upon finally being placed in my seat I discovered that the personal entertainment screen was completely broken ( see attached picture) On such a long flight I cannot believe that the airline would sell this seat knowing that it was broken and charge a full price for it. To top things off once arrived at O'Hare I discovered that my checked-in luggage was missing and lost.

Attempts to contact, find a person, or telephone…

m. on October 12. Since the Lufthansa staff did not pick up the ticket for me at the counter, they told me to wait, saying that they would wait for the German official to reply to the message and wait for the German official to reply before picking up the ticket for us, but the German side did not reply to the Lufthansa staff.

The staff also made us wait and didn't give me an answer to delay the time. As a result, I didn't take the plane, and the Lufthansa staff said that they would be responsible for us and give us a change or a full refund to deal with the problem.

The airline staff said that the refunded ticket would be changed for us, but they kept lying to me that they could not change the ticket and could only refund the ticket. Tongcheng travel ticketing platform, the platform…

The most horrible airline to travel with!!! One agent at the gate was very rude when I asked her to rectify a mistake the had made when i upgraded to premium seating, I paid $900 dollars for three upgrades, requested window, isle and isle.

When boarding the aircraft the seating was in the middle isle!!! Went back to the agent at the gate and started explaining the problem she abruptly interrupted me and order me to go back to the aircraft or she can seat us in road 39 or 40 and not window.

The tone of her voice and hand movements was insulting, she raised her voice in front of all the other passages to hear what she had to say. I of course answered her back but in a more politely way.

DO NOT FLY WITH THIS AIRLINE!!! Is the worse!!!! Problems all the way !!

On 31/08/2022, we traveled to Chicago with Lufthansa airlines via Frankfurt. (LH1299 IST-FRA /LH0432 FRA-ORD) When we arrived in Chicago, we found that my wife and I had lost 2 of our luggage. There is no one to inform us, an officer there told us to fill in the online missing form.

We filled out lost luggage forms. Please check our form numbers (ORDLH 81751 and ORDLH81747) through these numbers. They did not deliver our suitcases to us for 7 days. Our holiday was already 7 days. The last day came to our hotel.

We returned without opening the suitcases. we demand compensation

1. delayed flight that leads to 2. missed connection 3. lufthansa staff rebook me at a later time and with an instruction that the boarding pass that he handed to me has a 10 euro for meal voucher that i can use at their designated vendors only to be told by 2 vendors that there's zero money in the boarding pass. 4. delayed flight again 5.

lost luggage I checked in at SFO on 7/6/22 flew back to US on 7/12/22 and no luggage 6. 7/27/22 at 2130 collected my luggage at walmart in san leandro 7. 7/18 /22 and 8/4/22 i filed my claim via certified mail - no response 8- send a 3rd certified mail with a return address to 3 lufthansa address I can find- waiting for anything.

9 multiple emails no clarity of my claim.

At the gate they took my carry on and checked in with baggage concerned with overhead space on the plane. Then they didn't get my carry-on checked in on time on the plane. So it was left in Munich when I arrived in chicago.

On our travel from New Zealand to The Netherlands we lost part of our luggage and only received part of it in time before we moved on to France. We submitted a claim, but after that the communication with Lufthansa stopped, they never replied to our several emails, which is the only form of contact.

Our claim was submitted end of July and we are now 6 weeks later. Very poor service from a big European airline.

Lufthansa German Airline, a big company known for its quality service and its products. I believe the company has a uniform good enough to promote its brand. Staff at other station which were professional and well trained.

I believed my time in Lufthansa YVRLH was extremely disappointed. A time that i ran in to a corruption of a big company with a Station Manager who prefer cover up. As he tried to hide the truth from his staff, it has caused an innocent man a job he loved. I worked extremely hard on a promotion, I studied on my own time, I came to work early at my own hours. I am a truthful and a honest person who does not lie. Christian Leaders in the World likes to defend the truth and tells tells the truth from Heart. A untrustworthy person who told a lie that shook the entire office…

Lufthansa canceled my flight the reason was my extension letter. They should change this rule . That’s not acceptable

Dear Sir / Madam,

I am writing to you to raise an issue about: online booking

The issue that I have experienced was: I booked ticket through online to fly to India,I booked Lufthansa through sky scanner I got check in through online a, when the window was open they said I can't fly as I don't have Schengen visa it was a connection flight from Germany I want the refund as I have booked up and down ,in any of your mails it is not mentioned about I need Schengen visa for the connection flight ,It is not my fault please refund

It occurred on: 2022-08-29

This meant that It made me frustrated as I was about to attend a function tomorrow in India

I want the refund please

I look forward to your prompt response on this matter.

tina titus

Booking Reference SKWUK-1530978

19 Charlton Street,…

Had flights from Dublin to Pula on the 10th August in the name of Margaret Hogan and Luke Hogan. Our flight was delayed for our connecting flight at Munich Airport. We were taken by bus to the transfer lounge and as that flight to Pula was slightly delayed we made the flight.

However our return flight from Pula to Frankfurt was also delayed. When we arrived at Frankfurt Airport there was a male with a Lufthansa hi vis at the end of the steps with a notice for customers going to Amsterdam.

I asked him about the Dublin flight as we were delayed and his answer was you will make that flight. We got on the bus but not like Munich we had to go through customs again and then run to the area we though it was but then we had to get a train. 10.

As our flight had landed from Pula and you were…

Dear Sir/Ma'am, I am father of Ms. Gouri Vinu Panicker, made a Lufthansa flight booking for 02-September-2022, travelling from Dubai to St. John's Newfoundland, Canada for my undergraduate study in Canada. e. to prepone my flight. I need to reach my final destination before my University classes begin & I have to attend a University entrance exam scheduled on 5th September which I cannot miss.

I'm very disappointed that my flight has been cancelled as it has brought me a lot of stress. If I miss this flight there is a chance to lose my admission which will incur a great financial loss. I'm…

August 13th 2022

To all the Lufthansa Executives.

I was a passenger on your airline flying roundtrip from Los Angeles to Frankfurt. The flight and the crew were excellent; however the seat arrangements were atrocious. It is inhumane the way people are crammed in like cattle. The passenger next to me had her legs crossed when the person in front of her leaned the seat back it literally hit her in the knee. Both passengers next to me were hardly able to get out of their seats to go to the bathroom. We pay a tremendous amount of money to fly and get horrible accommodations. There was absolutely no comfort. Some of us have to save up for a long time to be able to afford a flight home. We choose Lufthansa thinking the service and food is better than others. I was highly disappointed in the…

I traveled with yourselves on the 10th from London to Lagos and returned on the 17th via Abuja. This trip was very urgent and I was to leave for Abuja immediately but the luggage that has my valuables did come with me. I was told that I should leave my address and phone number for my luggage to be delivered. I waited and kept calling but no response from the number I was given until I have to go to the airport on Sunday 14th. This delayed my trip to Abuja and purpose of travelling was defeated as I could not meet my appointment. I am asking for a refund of my fare and a compensation for all the trouble the airline caused me.

I need urgent response or you hear from my lawyer.

Thank you

Itabor

My case:

I was supposed to leave from Berlin to Bucharest on Saturday 13.08 with Lufthansa L27GDS. Two days before I received an email from Lufthansa that it is possible to do the check in(see attachment). I also received a message from Booking.com(through them I bought the tickets) that I can do the check in. When I wanted to do the check in on Friday, so one day before the flight I did not manage.(see message from check in Lufthansa) I thought there was an error in the system. On Saturday 13.08 when I arrived at the airport I was told that my place on the plane was cancelled because I did not fly from Bucharest to Berlin on 31.07 . (I had already informed in writing the Booking. com that I will not use the flight on 31.07 but I will use the flight back to Bucharest on 13.08.) And even…

Very rude flight attendants, not explaining what the problem is, but making threats about not picking a perfect appropriate cabin luggage, not supervisor and not helping passengers to organize luggage, boarding a dog with the owner that was barking non stop…

Drop the mask mandates! I didn’t realize your airline still requires when I booked my flight. Now I am trying to change to another airline even if I have to pay more. This is crazy, let people decide for themselves if they want to wear a mask or not!!!!

Requested wheelchair assistance for flight. JFK perfect but no wheelchair upon landing in Frankfort. I hobbled in agony to immigration and baggage claim. My injury is now worse. In tears as was left to wait but no one showed up to help.

ON AUGUST 8, I HAD A SCHEDULED FLIGHT WITH LUFTANSA FROM TEL AVIV TO DULLES, WASHINGTON WITH A SHORT STOP- OVER IN FRANKFURT. UPON ARRIVAL IN FRANKFURT, AFTER CHANGING TO THE NEXT GATE FOR THE US FLIGHT, THE AGENT TOLD ME THAT THE AGENT THAT CHECKED ME IN IN ISRAEL DID NOT CHECK ME ALL THE WAY THRU TO THE US AND

I COULD NOT BOARD THE PLANE, STATING THERE WAS NO ROOM. THEY TOLD ME THAT I WOULD HAVE TO WAIT FOR THE NEXT AVAILABLE FLIGHT TO THE US WHICH WAS THE NEXT DAY. THEY ARRANGED FOR ME TO STAY IN A HOTEL.

I AM VERY VERY UPSET ABOUT THIS SITUATION. I AM ON A KOSHER DIET AND THERE WAS NO KOSHER FOOD PROVIDED FOR ME IN THE HOTEL OR ON THE FLIGHT TO THE US. I AM REQUESTING TO BE REIMBURSED FOR THIS FLIGHT.

THE ERROR ON THE PART OF THE CHECK-IN AGENT CAUSED ME NUMEROUS INCONVENIENCES AND…