Lufthansa

22 I was on flight ( lh831) to Frankfurt whit a connecting flight to Toulouse ( lh1100) ... my baggage ende up being delayed for tre days. Forcing me to lose my medicin and buy toiletries and close. Not okay

Lost my lagguage, after more than 1 month offered compensation and stated was sent to my account when requested the confirmation number for the transaction no longer answered the emails . Since july 14 until now no money and no answers.

Lack of proper information and customer care are useless call in que and when connected it gets so difficult to explain as call disturbance. Poor updates of flying criteria

With great disappointment I am writing this letter out of shear frustration I had to face due to the substandard services received from the ground staff of Lufthansa at Frankfurt airport. I had a scheduled travel on 29 June 2022 with Lufthansa airlines from Warsaw to Abu Dhabi via Frankfurt ( Warsaw to Frankfurt by Lufthansa and Frankfurt to Abu Dhabi code sharing with Etihad airways) with a halt of more than three (3) hours at Frankfurt airport which was more than sufficient for the flight transfer.

See flight tickets attached for your reference. I checked in online for both the flights and got both the e-boarding passes. 30am). After landing at Frankfurt airport, I rushed to the boarding gate in time but the Lufthansa staff at the boarding gate were rude who did not allow me to board…

My father supposed to fly from Vancouver to Lebanon on feb 2 2022 he obviously missed his flight and he is 88 years old he thought he can chant the reservation any time that was his mistake but he is old and can’t even walk probably ! Now he wants to get another reservation people from Lufthansa don’t help at all his ticket no is 2207673357350 n his booking no is pnr 4 cn4 s 8 I really do appreciate they help for new reservation thanks

My flight itinerary code# is 4U669Z. My flight was cancelled and your airline provided no alternative route for my family to get to Turkey for a family vacation that was planned for over a year and the flight was purchase 6 months in advance.

Your inability to get my family to our destination caused great financial distress to me and my family. 00. 00. I have called your customer service numerous times to get this refunded and compensated for the extra expenses incurred to me by your airlines flight cancellation.

Customer service has told me that they sent my request to the refund department multiple times. Each time I wait and when I call again they have no record of my last call. This is terrible! What kind of customer service is this?

I demand my refund and expect to be compensated…

I lost my suitcase and i dont have personal belonging and clothes, I want compensation for this inconvinience so i can buy clothes to wear Thank you for understanding!

Bonjour Monsieur, Je vous fais un petit topo du problême. Mon fils Florent GUILLIACE avait préparé un voyage à Hong Kong du 12 juillet au 4/8 depuis de nombreux mois et se faisait un plaisir de partir. Il est parti normalement de Paris CDG le 12/2 et a embarqué par la LUFHANSA avec escale de 5h00 a FRANCFORT SUR MAIN tout se passait bien jusque là.

Au moment d'embarquer pour Hong Kong il s'est vu refuser l'accès à l'avion car il n'avait pas l'imprimé signé et tamponné en anglais alors que tous les autres documents étaient valides. Ce qui s'est passé c'est qu'il a fait son test PCR 48h00 avant le départ comme demandé c'était un monsieur qui était sous un barnum et qui n'avait pas de tampon ni a voulu signé , il a dit que c'était sérieux et qu'il n'y aurait pas de problême hors à cause de çà…

It was mine and my boyfriends first holiday together; we were flying from Birmingham to Munich and then Munich to Rome. Our first flight was delayed by an hour which meant we missed our connecting flight, so Lufthansa rebooked us to go from Munich to Stuttgart and Stuttgart to Rome.

However when we landed in Stuttgart, I kept receiving error messages when trying to download our boarding passes for the Stuttgart flight. We spoke to somebody on the check in desk and she said there was no record of us being on that flight.

I rang Lufthansa numerous times, and when somebody eventually answered instead of just breathing down the phone they told me that there were no other direct flights to Rome for the next few days and we’d have to go back to Munich the next day and get a flight from there…

My flight from Krakov-Munich-Montréal, was supposed to leave on the 6th july 2022. I received an e-mail on the 30th of Juin 2022, saying that my flight is cancelled. I already baught my bus tickets from Lviv to Krakov for the 5th of july 2022, arriving 3 hours before the flight - Tickets that are not refundable - 1057 Ukrainian $ .

The same day I called Lufthansa customer service, they said me everything is okay, no tickets for the 6th are cancelled. The day after, on the 1st of July, I called customer service again, and at that point they confirmed me that my flight is cancelled.

- If I would not call again, I would have in my plans that I'm leaving on the 6th. Because the person at the customer services confirmed me that this flight is not cancelled. It took me a hole day, to coordinate…

I flew and checked in last 7/6 and up to date 7/11 I have NOT RECEIVED MY CHECK IN BAG and Today is my last day . Fucked up system. I do understand but about shortage of staff but how would you feel if you’re clothing and under garments is what you’re wearing since 7/6.

And I have my medication in my checked bag and no they didn’t pay attention.

1- delayed flight from Vancouver to Frankfurt by 3 hours 2- flight attendants stated someone will be there to assist us - wrong again, the guy has no clue that my flight came way too late for me to catch my connecting flight 3- I was directed to go to service center to rebook my flight 4- I was instructed to present my boarding pass to get a 10€ meal voucher WRONG AGAIN - hotdog guy refuse me - spaghetti guy scan my voucher both My original boarding and

the rebook Boarding pass THERES FUCKING ZERO MONEY IN THERE. 5- when the service center told me I was rebook I thought I got a confirmed seat TRIPLE WRONG AGAIN IM ON STANDBY “ Last, the when I complained to the service center that there’s no money in any of my boarding pass he handed me a flyer to wear to submit a claim SUPER WRONG I SCAN…

My luggage was lost (June 27,2022; LH1341) and arrived/delivered 4 days later (July 1, 2022). I had to buy some personnel belongings. 16 EUR). (for details See attachments)

Worst airline in history. Deliberately scamming their customers. 5 years has Lufthansa rebooked or cancelled my flights on very short notice without once providing any compensation. Every claim ends up in a long row of reminders to Lufthansa without any proper responses.

Only standard replies not even close to answer the complaint/refund/compensation request. My last issue was when they cancelled the flight 1 hour before boarding and customer service at the airport was blocked by chains, aggressive airport staff and heavily armed police officers.

After one hour waiting in the airport they announced over the speaker that Lufthansa will not support any of the passengers with cancelled flight. All rebooking, hotels etc. has to be done by the affected person... Since then complete silence…

I had a horrible experience at Boston Logan airport I had 2 flights cancel because your employees ARE VERY RUDE , have horrible communication skills , VERY POOR CUSTOMER SERVICES completely Negligents to offer assistance , have no ABILITY IN GIVING DIRECTIONS AND HAVE NO CLUES OF WHAT THEY DOING ,very POORLY TRAINED .

In the las two hours, approximately, of my flight from Frankfurt to Denver, Lufthansa 446, my dear neighbor noticed that my light lap was on and asked whether I could turn it off I had NOT turn it on myself indeed. After many attempts from the crew, who very gently trued to fix the problem, they were not able to this bothersome issue.

Finally the light went of. I was outraged that my sitting neighbor got an apology little gift. I only got an apology.. The lighting issue was very uncomfortable fir me as well, as I does not allow me to sleep or relax.

I really hope that these issue is fixed for the future. Best Kareen

BOOKING REFERENCE : UL4Q3W On Friday 24th June, 2022, I flew from Bristol to Zurich via Frankfurt - Flight No LH971.

The flight departed from Bristol 10 minutes after the scheduled time and arrived at Frankfurt 12.20. There were no steps available for the front of plane, therefore I had to exit from rear of the plane . At this time , I had 25mins to reach my Gate, unaware that Flight LH1190 was also late departing for Zurich.

Having to queue at passport control and an extremely long queue through Security, (not sure why it necessary whilst in transit) I asked one of the Officials if I could be allowed to go to the front of the queue, which he obliged. During this period Gate Nos. had been changed from A30 to A17.

By the time I arrived at Gate A17, it was closed and I pointed out to the…

About my flight on June 3 . JFK to Casablanca. I was denied to check in my luggage and get my tickets. I was told that I need a negative PCR test. I was running and dragging my luggage behind me to find the place.

It will take one hour to get an email with the results. Than I saw that the employee are closing . I was confused, tiered and mad . Than one lady work for the company checked my paper said you are fully vaccinated you don't need a negative PCR test.

After all I have been through for 1 hour and a half. And I charged $220 for taking the test. they check my luggage and give me my tickets. I received the email about the test when I was waiting for the embarkment.

I still have all my tickets and email I need to prove everything I just said. I will hire a lawyer to file a lawsuit.…

The worst airline experience ever. I travel to Berlin (via Munich) may 22. On reaching Berlin my suitcase was delayed in Munich. Make report to baggage service. Told my suitcase would be on the next flight and it will be delivered to me.

May 24 got a text message from lufthansa saying suitcase was found and was handed over to CLS EXPRESS COURIER. waited for 5 days but courier never came. Started calling Lufthansa and the courier to no avail. Never got through to either off them.

I will be holding on the phone for hours and nobody would come on then they would hang up. After 5 day of waiting and having to wear my aunt's pajamas all day cause I had nothing to wear. I went out and purchase some clothes and H&M and some toiletries.

All this time already missed 2 events that I was planning…

To: Lufthansa (request for written acknowledgment) Date: 6/17/2022

We are writing to rectify several ongoing issues with ticket non-issuance, lost confirmations and excessive financial burden to passenger Professor Ralph Weissleder (rweissleder@mgh.harvard.edu; frequent traveler: 992229438580345; Miles and More: 992005249108662).

In short, the passenger paid for a business class ticket in 2020 from BOS-ATH which was canceled due to COVID. The funds were then used to purchase a similar ticket in January 2022 for the same route for July 2022 travel. A “ticket” was issued (SNA5TM) but upon a request change 2 weeks before travel it was noted that LH had lost the e-ticket. The passenger then had to buy a new business class ticket at much greater cost due to timelines. We spend 3 days on the…

Bags delayed 72 hrs, Ref # BCNLH33708, from 5/16 - 5/19, in Barcelona.

Return Flight on 5/31. Original flight: Rome to Frankfurt: UA 8805 - 6:55AM Lufthansa claimed that I was not in the system. Rescheduled to: LH 233 - 1:25 PM flight. Waited 7 hrs to get another flight!!!

Missed all my connections - Arrival to SFO at 7:50 PM instead of 4:00 PM. Missed my SW flights from OAK to BOI. Stayed at a hotel on 5/31 and rebooked another SW flight back to BOI on 6/1.

Dear Sir or Madam,

On 4th of June 2022 at about 11:00 am I turned for help, to the Lufthansa information booth at Berlin BER Terminal 1, second floor (next to the booth that represents El-Al).

I tried to get urgent information and help to book a flight with Lufthansa because my flight has been cancelled.

I talked to a clerk on your booth, who was very unprofessional and very unfriendly. He gave me only partial answers, he did not explain what I didn’t understand and he refused to speak to my sister who was trying to help me and tried to ask him questions -over the phone.

For someone that is in desperate need of help - his kind of behavior is a very very unpleasant experience.

I hope his attitude is not representing Lufthansa's viewpoint on professional service and care for their…

I been to the gate to board my flight in Frankfurt and the lady at the gate was extremely rude. Her name was L. Wall. I had a staff ticket so I left the full paying pax to enter first so I wouldn’t interrupt them and been at last in the queue waiting until the end to talk to someone and understand if I could or not board.

She wouldn’t talk to me since I wasn’t a full fare paying pax. At the end I really had to ask since the flight would leave, when I asked she accused me of not allowing her to tal to the paying pax and that she would remove my staff ticket rights.

After she accused me of doing videos (that I didn’t do) and that she would call the police, I asked to not accuse me of something I haven’t done. She could easily just tell me that the flight was full and that I must go on…

We had ordered for a wheelchair assistance for my mother. Neither she got wheelchair assistance while boarding the flight, nor during transit in frankfurt. My mother is of age 65 + with toe missing on her right foot. Once she arrived at frankfurt, she was waiting at the gate for more than 2 hours for the wheelchair and no one gave her a proper direction. It is totally unacceptable.

She almost missed her connection already

Hello team,

It is a complaint and escalation .

On my mother's ticket , booking reference 2kfvfl , Mrs.Premalatha ( BLR to Frankfurt to Vancouver)(May 19), there was a 3rd baggage noted for $300 cad for 32 kgs by 2 customer service representatives confirmation over the phone call. One of them is Alice .

But at the counter at the airport, she was charged almost double. The receipt is attached in the email. She being a senior and the phone confirmation was not honored, it's a very disappointing situation.

I request you to do the needful and credit the difference please.

I appreciate a manager looking into this if required.

Regards Megha 7787142721

the sweet Stewardess agree with me and she told us he is not nice what the purser did to me and she heard it too Stewardess nams and his tag is Morlock. because if she tell her his boss the purser can apologize with me but he didn't I will never book any of your flight and I will share my experience in all of your social media that this purser is a totally asshole

i boarded my flight and immediately turned around because i had forgotten a bag with a lot of personal items in it at the restaurant 20 feet from the gate. .it turns out my asthma inhaler was in it and i was unbelievably stressed out on the entire flight and now i have to try to find an inhaler in Germany . i have chronic , serious life threatening astmah . this is not a joke . this is my LIFE.

not only did your EXTREMELY rude employee not accommodate my situation but he also asked me , condescendingly, if over ever flown lufthansa before . i would love to know why that ridiculous question was relevant. he also said that they don’t wait for anyone. and i have to deal with it or miss my flight. he was unbelievably rude .

i’m not sure how this person is employed by your organization. or…

A clear case of bad business and predatory practice with no care about customers. I made an emergency flight reservation on December of 2021 from the US to visit my sick mother overseas #QFZ6DY. Unfortunately, COVID was also peaking at that time and I was very concerned about transmitting COVID to my elderly mother who is a very high-risk patient.

Not to mention all the travel restrictions concerning overseas travels. When I had severe COVID symptoms, I immediately contacted Lufthansa and canceled the flight online explaining the reason for cancellation. The form indicated that I should be getting a full refund of my $647 fare.

After waiting for almost a month, I noticed only a $104 refund on my card by Lufthansa. I called customer service at (800)645-3880 and spoke to one of the most…

II flew Lufthansa from Tel Aviv to Vancouver with a connection in Frankfurt. We waited over four hours in line to check in in TLV, and our flight was delayed as a result of the wait. 5-hour flight. Due to the flight's delay, we were on the run to catch our connecting flight.

We made it, but our luggage did not. They arrived two days later. Yvr may have been our final destination, but we weren't yet home; we were without clothes and had to purchase them until the following day. We received two small meals during the ten-hour flight from Frankfurt to Vancouver; Lufthansa does not serve snacks; you must wait for the meal.

Because they were out of chicken, we were forced to eat pasta. Lufthansa refused to reimburse me for the clothes and reserved seat when I emailed them. the clothes and…

To avoid any problems to get from Germany to Israel and get into Tel Aviv during public transportation hours, I bought two tickets for me and my wife with a company I consider serious and with prestigie, having in mind the arrival time, so my schedule was as follows: Booking ref: SI5Z28 ROMERO LOPEZ/LUIS MR and SIRBBO GONZALEZ LUNA /MARIA MRS FRANKFURT - MUNICH - TEL AVIV - FRANKFURT The flight out of Frankfurt was delayed for more than one hour, when we arrived in Munich 50 minutes before the departure time to board to TLV, even we asked to the flight attendance, look for assistance ar the arrival gate, nobody, I mean nobody from LH helped us, just one person near by the arrival gate (a show cleaner) told us to go to another terminal, outside of the main terminal, stating that the Israel…

REf. Flug LH 1778 26 Maerz 2022, Gate K09 Flug Muenchen nach Lissabon Der Leiter der Abfertigung am Gate K09 hat sich sehr aggresiv und autoritaer mir gegenueber verhalten, dieser Mann (habe leider seinen Namen nicht ) gehoert nicht in diese Position, er schadet Lufthansa's Ansehen!.

Sachverhalt: als wir ins Flugzeug einsteigen wollten wurde uns ein weisser Aufkleber auf der Bordkarte verlangt den wir nicht hatten. Dieser weisse Aufkleber hat mit der Covid Kontrolle zu tun. Ich habe mich lediglich darueber beschwert , warum dieser "weisse Aufkleber" uns nicht beim Check in gegeben wurde nachdem dort die Covid Kontrolle statt fand.

Wie gesagt , der Leiter war sehr aggresiv und er drohte mir sogar mich nicht mitfliegen zu lassen, er haette dafuer die Kompetenz. Als ich zum zweiten Mal ihm…

horrible company. they will not refund or credit business class upgrade seat that were purchased on their website when covid infection canceled our flight. they probably also re-sold our seats and made more money and double since they kept our money.

we have tried 100 ways to try to contact them and they act as if they are not getting any of these emails, snail mail, phone calls etc. We have tried for 2 months to try to dispute these charges and request refund or receive a credit or just talk to a manager vs an entry level person in the Philippines.

Horrible airlines and United airlines (who was responsible for our ticket and refunded their portions of our trip) should be ashamed to be continue a relationship with Lufthansa airlines who is robbing us of our money for a seat/cabin…

Worst customer support!! I flew with Lufthansa on the 30th of April, 2021 from Montréal to Stockholm. My luggage was damaged during the flight and I contacted Lufthansa to get a refund for the damages that they caused. 51 for a one year old, large Samsonite.

I never got the payment, and when I tried contacting them they never replied. I tried contacting other numbers or email addresses but everyone kept saying they could not do anything about it. I am tired of calling around, staying on hold for hours, trying to find someone to pay me my money back. Please watch out!

I am very disappointed in Lufthansa's service. Never again.

2 stars because I landed safely going and coming back. My experience with the staff at Frankfurt border gates was awful, the people were rude and unkind, even cruel toward us, and also on the flight. The attendants were so unpleasant in the way they treated us. The worst customer service.

Please avoid Frankfurt airport and Lufthansa. The food was discusting as well, horrible experience all round. The worst I had in my life and I have travelled a lot over the years.

Flight LH0463 from Miami to Frankfurt: 6 March 2022 / Time 2pm. Service member on Military Orders. On or about 2pm date 6 March. Luciana, No Last name was given, the Lufthansa employee was not wearing a name tag. I been flying since the 80's, and hands down this was the best Airline.

I always been treated with respect and valued as a customer and a service member. Today all that changed when I meet Ms. Luciana your employee. It is very hard to imagine how can a great Air Line like Lufthansa hire a disrespectful, inconsiderate, zero customer service skills and no integrity person like her.

My son and I approached the counter in a respectful greetings manner. This employee lashes out in front of my son, in a authoritarian voice twice "PASSPORT" PASSPORT"!! After handy over my passport, she…

TY299B My wife is flying to Poland, from Canada, to try and co-ordinate the rescue of our daughters from Ukraine. We originally booked to Krakow. New information came to us that one girl was headed to Warsaw. I asked Lufthansa if I could change just the last flight from Munich. to go to Warsaw. A very helpful lady said that she would separate our outbound and return flights to accomplish this - and to call back in 30 minutes. I called back and spoke to a very rude and impatient young man who told me that I would have to change ALL of the flights. I told him that I understood that the itinerary had been split so that we could accomplish this. His actual words to me were " if you know all this information you don't need me" and terminated the call.

I am very angry and frustrated now. If…

In Business Class, I was ordered by the Head Flight Attendant to put my mask on between sips of my wine.

I was having a glass of wine while watching a movie, the head Flight Attendant ( 300 pound Male ) ordered me to put on my mask. I showed him my glass of wine and said I'm drinking my wine. The Flight Attendant told me he " had been watching me and I wasn't drinking frequently enough and I had to put my mask on between sips of wine".

Obviously this Head Flight Attendant is lacking not only in knowledge of protocols, but has a serious lack of common sense. Not to mention a very serious over weight problem, which may be contributing to his lack of judgement.

Having the Head Flight Attendant tell me he has been watching me is very uncomfortable and is the equivalent of him visually…

Healthcare provider that contracted Covid 19, found out hours before trip was to start on 1/14/22. Called all airlines involved with itinerary to cancel trip and flights. Not given option to postpone or credit charges. Airline responsible for our ticket was United and they refunded our tickets and our seats purchased on their flights.

we upgraded to business call for Lufthansa flight from Germany to Denver, CO. United told us to call Lufthansa Airlines for the seat purchased on their flight. We did and Lufthansa airlines said, they could not refund us and that we will lose our money paid because of our fare purchased.

by the way, we only had one fare option to pick. and to note, United "owned" this ticket---LH airlines was just a partner in Europe that we were having to fly on, and…

After SIX mounts i still don't have my suitcase !!?? they told me to send the suitcase to Ryan's luggage to be fixed. The company called me and told me that they cannot fix it and LUFTHANSA is supposed to contact me .

This was THREE mounts ago...... Dozens of emails, calls , NOTHING!!! Customer Service in LUFTHANSA DOESN'T EXIST !!!!!

They damage my suitcase in August. I send it to their repair company Ryan’s luggage repair And they couldn’t fix it because it was badly broken since then I don’t have anything from Lufthansa i send dozens of emails phone calls nobody is trying to help you from Lufthansa is just ridiculous company!!!!

Drom of topmy seat was leaking i had my baby on my lap the solution of the team was to give a pillow to cover her. I ended up waiting for 12 hours in frankfurt because even thoug you sell yourself with agreements with other airlines thyeve told me i need to pay to come earlier with tap.

In Frankfurt when i was at the balcony your representative told me he was about to leave his shift so he couldnt help me, only when i asked his name he decided ti help. embarissing service

I booked a trip with lufthansa departing austin texas USA going to tunis Tunisia on the 7th of January 2022 First when I booked my flight my route was supposed to be austin to Frankfurt then Tunisia; lufthansa contacted me to inform me that my flight had changed to become austin Newark Frankfurt tunis however the united airlines flight austin-Newark departing at 11 am on January 7 2022 was canceled and

I was put into a flight departing at 13:30 the same day to Washington Dulles luckily the flight to Munich from Dulles was delayed and I was able to board; arriving to Munich I had missed my flight to tunis due to the delay now I’m stranded at Munich airport waiting to fly to Frankfurt this evening January 8th to finally get my tunis flight at 21:30 from Frankfurt I do fly with lufthansa for…

Poor Treatment, financial loss, social event loss & Distress Booking code MYZA52 Booking code KGTRK4 Booking code UQPL3P

All are family booking

We the family of Henry Umunna suffered enormous financial loss, missed our flight 3 times, missed social occasions because we did not receive the right information, support and assistance from Lufthansa at London Heathrow terminal 2. We are going to make a formal complaint on how we are treated poorly, humiliated and lost huge amount taken from us by Lufthansa. We are going to ask for compensation in all expenses incurred carrying our luggage from home to Heathrow terminal 2 by cab three times and the distress cause to my family especially my son with disability who was not told that he needs certificate of exemption because he cannot keep face…

We booked flights on Lufthansa from Johannesburg (South Africa) to the Ukraine. The Ukraine closed their border, thus we cannot travel. Lufthansa refuses to refund our tickets. We can rebook, but they charge me R6000 to rebook, that is more than the price of booking a new flight ticket for December 2022.

they advertise they are flexible. the ARE NOT FLEXIBLE, they are absolutely the opposite.

Upon our arrival at SeaTac Airport October 10, 2021 for check in approximately 10:45 AM for our flight # LH491 at 2:00 PM to Budapest (via Frankfurt). Our flight was booked through Lufthansa.

Upon check in, we presented our passports, and were then asked for our Covid-19 test results. Agnes had both of our covid-19 vaccine cards in her hand and almost dropped them. She made a comment that the attendant heard her say: “Whoops, I almost dropped our Covid vaccine cards!” She kept holding them in her hands waiting for the attendant to ask for them. Instead she was focused on the Covid test results and said: “Your Covid test results are invalid and will expire at 9 pm while you will be in flight.” We explained to her that at the testing sites acceptable Covid tests for travel can take 48-72…

I have just returned from a return trip to Tel Aviv from Manchester via Frankfurt. I have travelled this route on several occasions and been delighted but this experience was quite traumatic. On the outward flight LH690 from Frankfurt on 23rd November I was traumatised by one of your crew who pulled me up for my mask not covering my nose.

He accosted me saying this was the third time I had to be reminded and if they saw it again, on arrival in Tel Aviv would call the police to board and in front of everyone would remove me from the plane as a common criminal. I was wearing a mask - it happened to have slipped and I was not being difficult or objecting - to me this reeked of an anti semitic attack and reminded me of why my father would never have anything to do with anything German having…

Lufthansa has refused to pay me my refund I have tried everything to no avail I did not agree to part refund I wanted to rebook as stated in their terms and condition, instead they took over £1000 from me and refused to refund and they also did not investigate the issue.

My flight was from Berlin , Germany to Miami, Florida with a connection through Frankfurt. Although there were no delays, my baggage did not make it on my connecting flight in Frankfurt. I was notified by an email message upon my flight’s arrival in Miami. When I checked with the Lufthansa agent upon arrival, she was rude and basically told me it would arrive on the same flight the next day. If I wanted the bag delivered to my location in Florida it would not be delivered until the day after it arrived. If I wanted it upon arrival, the next day, I would have to come to the airport to pick it up.

I needed my bag latest the next day as I was attending an event that I not only needed my dress apparel to attend, but the gift I bought for the event as well. I had no choice but to have a family…

Worst experience ever. Never gona fly in Lufthansa ever again.

Lying customer service, doesn't speak English good enough to communicate. Some even hang up as soon as you get transferred from the queue.