Lufthansa

On 3rd of October when I tried to check-in online my booking was rejected so I called Russian Lufthansa office. I was told that on 1st of September I requested online to refund my return ticket which I never did.

On 23rd of August I called Lufthanza in Russia to change my ticket from 26th of August to the later date of 22nd of September. The fees that I was requested to pay were too high so I agreed to change to a later date than I needed, 4th of October, for 3305 Rubbles.

I also tried to complaint to Lufthanza representative about the previous flight (change of flight time, delayed flight, missed flight as a result of it) as it was recommended on the website but she rudely cut me off and told to request refund for the previous flight online. The representative took the information of my…

I was traveling to the Maldives this summer. It was my 40th birthday. As you know this is a big day! The day you official get old lol. Well I wanted to celebrate in fashion in one place I always wanted to go. I bought new cloths just for the trip as well as my partner. We proceeded to the airport checked in and I was greeted with airline representative. She then told us “we have short connection on your stop over” , Tagged the bags short connection and we went to the gate. It’s no big deal.

We arrived in Maldives tired and wanted to shower. But soon enough we find out our bags don’t make it. We went to the airline desk. We are assured they will get our bags. We have nothing and then have to take sea plane to the resort. So we have contact of airline to check status.

We arrive at resort…

They canceled my flight and are not willing to reimburse my ticket. It is going on 6 month now. Customer Service has hung up on me after I am put on hold 'to review my account'.

MY e TICKET RECEIPT: 2209552292866. I flew from London to Lagos via Frankfurt on 24/08/2021for the wedding of my daughter scheduled for 04/09/21. 00 each. It's not the values of these lost items that's only painful but the emotional responses suffered from the loss.

This is submitted for you to be aware and find a solution to such airport theft, perhaps by having one or two representatives to supervise luggage remover from the aircraft to the Reclaim Baggage Hall. A A Oluderu

When I go to areport Toronto Home asking me to pay another $2000 for one way ticket to go to a funeral for my mom and Albania I stayed three hours in airport I called Luthansa customer service when I called one night before I change my ticket how do you say to me know I made a deal to pay $1585 for one-way ticket I stay one hour and 17 minutes and phone after I give all the information in my debit card and my address everything phone hate that I called again agent they say to me who is give it this deal you’ll have to pay $2000 I don’t agree with that I lost it my plane I lost it to say goodbye for less time to my mom I have been harassment cumulate it frustrated vajza North on Side employees I was so

much stress when I have a to go to hospital from stress and very bad headache I am…

Hi my name is Mandeep Singh I booked my round trip ticket from Tallinn to Delhi on 18 mar 2021 which I traveled and my return ticket was on 10 June but because of COVID 19 this flight was canceled by Lufthansa then I put request for refund my money but still I didn’t get so it’s my humble request please help me on this .my flight no was AG(LH) 882 and my conformation number was 5jNUHL so kindly help me to return my money back. Thank you

Thank you for your comprehension. Kind regards Sonya Angelova

Respected Sir, This is Dhruv Thapar again who has been completely given wrong information by your customer service representatives. Around 48 hours back I blocked a ticket with a changed destination from Mumbai-Frankfurt - Mexico with confirmation id KPJAIA and was asked to call within 24 hours to confirm the booking with an additional payment of $20.

However, when I called within 24 hours to confirm and pay for the ticket I was told that the difference in fare has increased to $263 and would have to pay the same. I made the payment of $263 by providing my card details to the representative and was told that I would receive a confirmation from the Lufthansa backend team within the next 24 hours.

As I did not receive the ticket, I just called the customer service again and was told the…

Lufthansa have for the second time this year cancelled my flight less than 24 hours before departure. Despite the difficulty travelling during these times they think it's fine to just go ahead and reschedule your flight making extra stops after the period that your covid PCR test will not be suitable.

On top of that, they don't give you a rhyme or reason as to why it has been cancelled, 'flight disruptions' is all you get. And your accommodation plans and collection from the airport and all the other things you prepare for, nothing!

It is sickening how they operate and don't have any service to provide you with any alternatives. The first time it happened I booked privately and I had to cancel the booking (with only a 50% refund) so the second time I went through a travel agency and…

00 US dollar to reserved seats for me and my two friends. Our flight was cancelled and changed to another flight. We did not get the seat that we paid for. I had called your customer services trying to get the refund.

One time, the customer service representative told me she could not help me. The second time I called, the customer service representative hung up on me in the middle of the conversation. I never received such poor customer service like this before in all of my international flight.

I was told seat reservation was not refundable. What is the point of making the seat reservation and paid for it and not get it. Your customer services could hardly speak English so I don't see how they can service your customer satisfactory.

Yesterday on the flight of 2:00 pm to usa in Germany, My daughter of only 4 YEARS OLD started crying and she refused to put her seatbelt on(like every other kid of her age would). The pilot stopped the plane and got us put.

Me and my husband had to pay 700$ to stay in Germany for one night, and we had to pay for other tickets. Do you think the pilot actions were right? We feel so humiliated and so sad about what happened.

Dear Sir,

I have cancelled my Lufthansa ticket on May 5 th. My booking code : U48L6D. Please find the cancellation mail from Lufthansa regarding the cancellation on May 5th.

Waited for 3 months for this refund. Still not received the refund. I tried to call Helsinki customer care but in vain. Kindly do the needful to refund my money.

Please do the needful as soon as possible. I am in Finland and my mobile no is +358-466228549

Thank you.

Sincerely Rajesh Menon Jayarajan +358-466228549

I do alost mice pick up and i understand mice it priority but lufthansa no doing tha way i lufathansa fof pick up one pcs of mice take 2 3 or 4 hours for pick up that i thing it no right thankds for you attention

Why do they keep on hanging up knowingly,so rude!It is pathetic from such a big airline!

I escorted a brother of mine to your Lufthansa office in Lagos MMIA today 3rd August at about 7pm and I am completely apalled at the way pax were treated especially by the pathfinder staff. I believe that the elderly be treated with respect his attitude fell below standard.

A pax had his ticket canceled and was not informed by email or text but showed up at your office hoping to travel but having his hopes shattereda . Rather than apologize for keeping people waiting and standing outside the office, I saw them being treated rudely.

While pax may be difficult I still feel as as a Customer service Trainer and Leader, these people could be treated with a lot more decorum. I believe Lufthansa can do better than this given also that Nigeria is still a lucrative route for the organization.

I…

I tried for my existing booking from India to Canada scheduled on August 9 There are rules saying I have to take pcr test before entering to Canada from outside India The only option for this is from Frankfurt but the airport medical agencies told me there is no options but the customer care of Lufthansa saying there is I called Lufthansa India and They told the bording will be denied but

when I chat or call other Lufthansa agents they are telling there are options for testing Too much confusion between agents. Pls provide whether I can travel or not from India to Canada

I booked a flight via Frankfurt to Seattle (booking confirmation: QUOKSK) without prior knowledge that I cannot transit from Frankfurt as per COVID restrictions (I am from Kosovo so I can still travel to US on a tourist visa via non-Schengen airports).

Nowhere did the airline provide and direct information about this restriction. Though I realize it’s my fault for not double checking, please do not scam your future customers like this and at least give them DIRECT access to as much info as possible.

I don’t have 900 eur to lose now on a non-refundable ticket just because I was misinformed and nowhere was I provided with more information on COVID restrictions pertaining my case/nationality.

Please take the advice for other customers.

There is no way to get in touch with Lufthansa! Customer service 'hotlines' don't have any que system, one waits endlessly listening to a meaningless phrase being repeated over and over again 'Your call is important to us. ' its a scam! 45 min!

No wue number and no person to talk to. The chatbot is as useless as all of lufthansas personnel. They take your money and then disappear. Frauds!

I booked a ticket on Lufthansa from Toulouse to Delhi via Frankfurt. The booking reference is NGIMPB. First name Asmat Begum, Last name SHAIK. I am a first-time traveller, aged and not very comfortable with travelling. I am also diabetic and asked for wheelchair assistant.

When i checked in Toulouse, i was surprised that i was issues boarding pass until Delhi (my final destination) and i was asked to collect the boarding pass in Frankfurt. This is a shocking experience for me specially this is a ticket I purchased directly from Lufthansa and i do not understand why i was not issued the boarding pass.

I have few of my fellow passengers who were issued the boarding pass but not me.

Can you please give me proper reason for this.

The customer service in Munich were rude; unprofessional and shows absolutely NO compassion in assisting to get my cellphone from the plane which I just got off. Their attitude and actions were unsatisfactory and reflected a very poor image of LUFTHANSA.

I would not recommend flying LUFTHANSA to anyone. I will also change my upcoming travel plans NOT to fly in LUFTHANSA. The personnel at the Munich customer service are in NEED of much training on service related interactions when dealing with customers.

This was the WORST experience.

I did not got 4 bags with me and i have call which is not easy to get answers by phone and i have to rent car from my city about 4 hours drive and pay 65 Egyptian pounds and wait about 2 hours and drive back 4 hours It is really bad experience about the flight with transit I wish i get response about this situation

Yuliya Oosenbrug Hengelolaan, 192 2545 JV Den Haage Netherlands

Yesterday, July 15, 2021, we had a lot of stress at the Amsterdam airport. My MLPLRH booking number and ticket number 220-2459141504, 220-2459141505 We stood at the check-in counter for 3 hours, we were denied boarding because, due to the fault of Lufthansa, they did not manage to serve us, we lost our flight. Our tickets were changed for July 17 instead of July 15.

We had to take the coronavirus test again as our previous tests are valid for 72 hours for Kazakhstan. Why didn't we board the flight due to the airline's fault? The staff checked us out while we were queuing and they knew we were flying from Frankfurt to Almaty. But they didn’t take any measures to let us fly. The employee said that only three people came to…

Hello you canceled my flight and rescheduled it and send me an email with expired options and I have several days trying to rebook a new flight with the same class without any extra fees and I trying to reach you and contact you and there is no response from your side and the flight which I want to rebook it tomorrow what shall I do now

They cancelled our flight and it was 10 pm and didn’t even find a place to stay and food and I have two kids and the customer service was the worst they don’t deserve to be a flight company

Dear Sir or Madam,

I would like to file a complaint regarding an employee of Lufthansa, service desk #17 at Sofia Airport, Terminal #2. On June 12.2021, my mother Antonina Yaneva was traveling to Frankfurt with flight LH 1429. This is the first destination, part of a long trip. After arriving at SOF, terminal #2, Mrs.Yaneva proceeds to desk #17 for check-in The female employee at the desk, informs my mother, that there is a problem with her ticket and she can’t get on the flight. She can’t explain the problem and sends Mrs. Yaneva to a different desk. At this desk the employee entered Mrs.Yaneva information and told her that everything is fine with the ticket, calls and talked to desk#17 , and sends her back there to check-in Back at desk #17, my mother was told by the same rude, female…

Hello, Good day, I had a terrible experience yesterday that caused missing my flight and I strongly believe it was Lufthansa’s fault. Although finally they booked me on another flight for next 2 days, but this caused me to miss my brother’s wedding, a full day of lost hours, Bad headache and change in all my plans in my destination and

the worst point was that Lufthansa does not accept the responsibility while It is clear! I bought a flight from Lax to IKA(Tehran) which was operated by Lufthansa. The first 2 flights ( from lax to Houston and Houston to Frankfurt was by United Airlines and from Frankfurt to Tehran was by Lufthansa.

( it is clearly mentioned that The passengers needed to submit 2 forms upon…

I just got off the phone with one of your agent about our travel vouchers of a flight that was cancelled due to Covid. Here are two issues that I want your attentions: 1) Information that was provided to me by the agent about the value of the vouchers: They are much lower than the original issued amount. I need to get the bottom of this - why agent is not providing customers with the right value??? And why agent has to ask customer private information such as birthday? 2) Lufthansa website is broken: The reason I called for help is because Lufthansa's website is no functioning. Users are caught in the dead "loops" -- We are asked to request a new passwords and expected to receive a link in an hour, but emails never came....

I search web blogs about Lufthansa, and was shocked to see all…

For a year and a half now i have been calling Lufthansa to get a refund on the flight segment from DEL to EWR. I had return booking on the flight that was cancelled by Lufthansa in March 2020. Please help.

Since March 2020, I have made several calls to Lufthansa and each time I am told "the refunds dept is working on it" or the "Ticketing department is working on it". It is truly a disgrace for Lufthansa to be swindling its passengers by not responding and resolving the refund issue in a timely manner.

Please get in touch with me via e mail . My original booking code is URYOXA, and the archived code is SBUWB5. Thank you for your help.

Good day ! On Monday, May 23rd, I bought a flight ticket on Lufthansa website, that was supposed to leave Tel aviv to Munich (LH683) at 7am. On that evening I also tried to check in before the flight ( around 23:00 pm) and it was again written that flight departure is 7 am on May 24th.

But when I arrived the airport at 5 am there was no flight, no counter, no one to talk to. Only the info on tel aviv airport told me that it wasn't even scheduled for 7am!! I spent half if the night, spent 300 shekels, went back home and came back again to the airport for the flight of 15:30.

Why didn't Lufthansa call me or write me an email or texted me on my cell phone????? How come one buys a ticket but the time of flight is completely wrong ??? I'd appreciate an answer. Mordi

If I could score minus stars I certainly would. I checked in on 5/15/21 to fly from DFW to Florence via Frankfurt. Ravi, an Indian representative began checking my documents. I was informed that my Covid test was unacceptable as although it was 48 hours it was not 48 hours from landing (never was I told of this stipulation).

He then sent me to an offsite clinic to get a fast test which cost me $275!! I returned with test and was then told I still could not board as I didn’t have a visa !! If Ravi had done his job properly, he would have told me that before I had to get an Uber with 6 pieces of luggage, to pay 275 for a rest I didn’t need .

At no point did he apologize or even treat me with any empathy. I saw at least 3 passengers reduced to tears at check in with how the desk team were…

Hello

Booking number: VQQCBT Name: Serigne Dame Last name: Ndiaye Gaye

1. bought a ticket from Oslo-Frankufurt - Frankfurt - Bilbao . Depart time 16:40- and arrive time 13:30 to make the Eid Of Ramadan with my family and renew tomorrom my document. 2. But I got sorprise when I came to the aeroport. The person who works there told me the ticket was not issue and and I have to find the germany number to call the customer service was arround 04:30. I called many time the customer service 24h Of Germany,more than one jour but nobody picked up the phone. 3. And finally i talked with one at 5:55, but She told me I have to talk with the people who work there for boarding. because if She makes it will take to hours and for others just some minutes. When I talk with one who works there for…

Hello,

I was on Lufthansa flight, LH413 out of Newark, EWR to Munich, MUC, on April 13th, 2021. I am in the middle of moving back to the United States after 4 year of in Belgium and this was the first trip to make arrangments for my new living quarters and bringing already personal items to leave, so that I don't have to ship so much and that on my final flight, at some point mid-summer (late July, early August) I don't have to bring so much.

Given the current COVID 19 situation, I did not take flying lightly, knowing I would be stuck with people for 8 hours in a small space, but my resources are limited.

Having flown with Lufthansa before, I trusted that you would uphold the current COVID 19 rules and regulations very strictly, but this flight proved otherwise!

People were constantly…

I departed Rdm, Oregon on 12 April by United Air to Denver, Colorado, before boarding on to Lufthansa aircraft to Frankfurt, I presented my covid 19 vaccination as well as up to date rapid covid test results to Lufthansa employee, boarded on the aircraft without any problem and flew to Frankfurt.

At Frankfurt airport I was supposed to catch Istanbul bound Lufthansa flight. The problem started there. At the check in desk The Lufthansa employee who checked my documents said that I did not have PCR test and would not be permitted to fly to Istanbul, because Turkey would not accept other documents etc.

I asked what would happen to two pieces of my luggage that I checked in in Redmond all the way to Istanbul? I was directed to the airport’s health dep. for the test. After waiting for the…

Heute habe fünf mal ein e Mail zu den Einreisebeschränkungen aus Südafrika erhalten. Ich bin durchaus in der Lage zu lesen und zu verstehen was in Ihrer ersten Mail mitgeteilt wurde. Was ich eher erwartet hätte, wäre eine Konfirmation für meinen Flug CPT / FRA morgen Abend nachdem mein Flug bereits einseitig verschoben wurde.

Der Weiterflug nach München wurde bestätigt. Für mich komplett irrelevant, da ich diesen nicht antreten werde. Noch eine letzte Anmerkung zu Ihrem Beschwerde Management, diese ist ein komplette Verarschung Ihrer Kunden. Sobald ich in Deutschland bin, mit oder ohne Lufthansa, werde ich mich mit einem persönlichen Brief an Herr Spohr wenden.

Peter Steingraeber, Former Vice President HV Solutions Siemens AG und noch LH Senator Good luck for your future!

For 2 days I have been trying to reach their customer service centre and reservations call center to make changes to my flight due to new country regulations. I have placed about 10 calls and waited on hold for 10-45 minutes. I have spent hundreds in airtime placing these calls, and I still haven't even gotten through to an employee.

My wife and I purchased tickets to fly to Greece on July 21st. Due to the Covid-19 pandemic and Greece denying access to anyone from the United States, we decided to reschedule our flight for next year. I called Lufthansa and after 40 minutes was connected to an agent that I could barely understand.

I was told by the agent that I could reschedule but had to pay a fee of $320 per person. When I argued the fact about Covid-19 and that Greece had placed a restriction on flights from the US, the agent said that was policy.

I asked to talk to a supervisor. After another 15 minutes I was connected to a 'supervisor' who also I had a hard time understanding. The 'supervisor' said that he would give us a $100 incovenience voucher which I could use on the next flight.

Is that supposed to be an…

On Sunday 19 January 2020, I left South Africa on Lufthansa flight LH577 to Frankfort. When trying to book in my luggage, the South African Lufthansa representative kept on asking for my German visa, because according to her I’m getting off at Frankfort and therefore need a visa. I kept on telling her that I’m getting a connecting flight from Frankfort to Denver, which is my destination. I showed her my US visa, but she kept on insisting that I need a German visa before she can process my baggage and booking. After a very long time she realized that I don’t need a visa and processed my baggage. I do not know if she had to consult her supervisor, but she definitely did not understand the process.

I think much more should be done to train the representatives representing you airline,…

I’m 76 years old I’m flying from Tampa Florida to Frankfurt to BOM. September 23 When I book my business class ticket I booked a wheel chair assistant they didn’t provide that I have to walk at Frankfurt airport to catch a Mumbai (BOM) flight the service is very very poor i am not happy I very upset Frankfurt airport no wheelchair BOM airport no wheelchair

The connection of my flights did not work out and Lufthansa did a very bad job at booking. I flew from Munich to Chicago and then had to go through customs which absolutely did not work. I missed my flight for San Diego and there was no other flight that night. The day after I had to catch a flight to SD but then missed my flight to Hawaii because of this bad timing. I am 7 months pregnant and missed my own baby shower because of this bad planning, very sad. I request the reimbursement of my flight and compensation. I am not interested in having any kind of credits with this company and happy to provide with my bank account details.

This is so unfortunate... and hope next time you will make a customer happy!

Thank you!

I have been travelling for the first time on an international flight to Canada on a student visa. Frankfurt airport was one of the two stops I had on my journey. The person who was validating all the documents to issue a stamp on my passport for my further travel was very rude and behaved indecently.

I understand there was a document he was requesting and I do not have the hard copy of the requested document but had a digital copy in hand. Similarly as my first stop was at Mumbai airport, they have asked me to show the hard copy and as I did not have it in hand, showed them on my mobile and they have accepted it.

In case if that is not accepted he would have told me the same and I would have thought about how to handle it. He behaved rudely shouting at me in the airport saying "How can…

I didn't get my luggage and it came the next day at 11pm. I called them all day and they said it will be here earlier and then around 9pm when the luggage didn't show up I called the carrier and they said that they just got the luggage and I will have it by 2 in the morning. That's really not fair.

I needed my clothes and medication.

My flight from frankfurt to lagos was delayed for over 2 hours unnecessarily. Pilot stated that it was delayed because the foods are not ready. This is unacceptable as it wasn't a natural disaster. Food is expected to be ready in line with the flight time.

I was supposed to be to caught up with luxurious bus going to kwara state at 7pm in order to attend my son's engagement ceremony on Saturday 03/08/19. Now l have to stay in an hotel in Lagos for tonight and likely to miss my son's engagement ceremony.

I am waiting for your response.

My complaint is you all have a pilot that is a scam and, his name is Luke Johnson, what he does is friend request people on face book acting like he looking for love he told me he had 2 wifes and they both died in a car accident he have 1 daughter, and his mom take care of.

Then he goes on say I am going to send you a package make sure you have some money to cover the package. He got 2300 US dollars from me and still know package. Just let me say this him and some agent was working together and the name I was sending the money to was Annan Steven, but sending the receipt to Luke Johnson.

I have all my proof from talking to Luke Johnson from the WhatsApp. which I didn't understand why scam people when you have a good job as a pilot. People scamming everyday but I know who my scammer is. I…

ON Jun 30th I had a flight with Lufthansa airline from Tampa to Zagreb and when i arrived at the airport I was tolled my connection flight was cancelled they put with different airline and i was delayed for 9 hours. When i arrived to the destinations i didn't have connection to get home. My booking REF IS RIW7CI and my flight was AZ 85281

THANK YOU

I was traveling from Ben Gurion TLV to final destination in Billund, Denmark with one layover in Frankfort Germany. Travel date 11/7/2019 PNR K63J2Y. Plane was delayed leaving TLV, which as a result caused me to missed my connecting flight from Frankfurt to Billund.

I am of 72 years old and dont speak any english, or german. I was forced to stay at the hotel overnight until the next day for the next flight to Billund.

Also as a result of this delay, I lost several perishable items I brought with me. I respectfully ask to be fairly compensated for the delay, stress, worry and lost irreplaceable items. Attached I am including copy of my Lufthansa Booking Code

Hi Lufthansa Managements

My name is Sadeta I used Lufthansa flight from Belgrade Wed. Jul 10/2019 to Frankfurt, Germany ( FLIHGT 1407 Aircraft :321) in mine time the flight was late 40 min. so I miss another flight in five minutes because I didn't have enough time to get it . Everything vas going wrong I had to stay over the night to caught another flight which wasn't bed until I back to my city. So I am concerning, how to survive after I lost my job because I did not show on time that I suppose, my boos don't care that was not my fault, event I show him my ticket that my flight was change . If anybody want to contact to me please call on my cell (587)986 6444 or email me suvalic14@gmail.com

I booled a flight from Izmir to iveland and it was 3 flights , the second flight was cancelked so they rebooked me 3 times until i finally got flights that would not be delayed after talkimg to around 30 people and calls i was assured my luggage was on the plane in all check in desks and servuce desks i was at between airports after the luggage got lost and i filed a report to find it i called to get help from baggage at lufthansa in germany amd they refused to help because one flight they redirected me to was not lufthansa .

I spent over a thousand euros for these flights and all booked with lufthansa and i got a refusal for help. I will never travel again with this company or recommend it to anyone . The person in baggage department in lufthamsa Germany obviously should not be in…

I was flying out on June 26th/2019 at 6:20pm from Toronto Pearson to Frankfurt . I came to check in and my bag was about 2 Kgs overweight and the check in person charged me $100 extra for the bag .

On top of it this individual also did not give me my second ticket for my connecting flight which means I had to run back to his desk to get it which made me delayed to get to my gate and put me under a lot of stress and pressure.

I find it extremely ridiculous that I had to pay extra $100 just for 2kg over the weight or else I would not be able to get on my flight . I also told this check in person that I have fragile things in the bag which I had to pay $100 FOR AND All he said to me is that It is my responsibility wether or not my things get damaged , which is outrageous considering every…

2019. 45pm . , he assured me it would not affect any other of the flights I had or my luggage . 55am local time and proceeded to get my bags of the carousel which was number 7. after the 4 attempt waiting for the bags to arrive I hear a msg over a loud speaker calling my name & my friends name to go to Singapore airline baggage claim area where I spoke with a staff member who told me that my bags had not arrived , I was given a file ref number BNESQ33388.

I explained to the staff member I had medical needs that have to be met with medical Aids I have in my suit case and I have now had to make a appointment with my Doctor to find out if my health will suffer due to me not having the medical implements I needed being I was not able to use my stuff while travelling home from Athens from…

Worst Customer Service Experience - I have booked a return trip from US to India, One of my domestic flight in India (included in the ticket) was cancelled. I have called several times and they didn't give me any alternate for that. After trip I asked for a claim for part of that journey, I followed up several time but no response. After long time I received 21.83 Dollar out of my approximate 1000 dollar ticket, are they kidding ?

Worst Service - Not reliable/ No way to discuss this issue over phone/ they don't respond about your submitted feedback. I will never use Lufthansa service ever.