Lufthansa

I’m 76 years old I’m flying from Tampa Florida to Frankfurt to BOM. September 23 When I book my business class ticket I booked a wheel chair assistant they didn’t provide that I have to walk at Frankfurt airport to catch a Mumbai (BOM) flight the service is very very poor i am not happy I very upset Frankfurt airport no wheelchair BOM airport no wheelchair

The connection of my flights did not work out and Lufthansa did a very bad job at booking. I flew from Munich to Chicago and then had to go through customs which absolutely did not work. I missed my flight for San Diego and there was no other flight that night. The day after I had to catch a flight to SD but then missed my flight to Hawaii because of this bad timing. I am 7 months pregnant and missed my own baby shower because of this bad planning, very sad. I request the reimbursement of my flight and compensation. I am not interested in having any kind of credits with this company and happy to provide with my bank account details.

This is so unfortunate... and hope next time you will make a customer happy!

Thank you!

I have been travelling for the first time on an international flight to Canada on a student visa. Frankfurt airport was one of the two stops I had on my journey. The person who was validating all the documents to issue a stamp on my passport for my further travel was very rude and behaved indecently.

I understand there was a document he was requesting and I do not have the hard copy of the requested document but had a digital copy in hand. Similarly as my first stop was at Mumbai airport, they have asked me to show the hard copy and as I did not have it in hand, showed them on my mobile and they have accepted it.

In case if that is not accepted he would have told me the same and I would have thought about how to handle it. He behaved rudely shouting at me in the airport saying "How can…

I didn't get my luggage and it came the next day at 11pm. I called them all day and they said it will be here earlier and then around 9pm when the luggage didn't show up I called the carrier and they said that they just got the luggage and I will have it by 2 in the morning. That's really not fair.

I needed my clothes and medication.

My flight from frankfurt to lagos was delayed for over 2 hours unnecessarily. Pilot stated that it was delayed because the foods are not ready. This is unacceptable as it wasn't a natural disaster. Food is expected to be ready in line with the flight time.

I was supposed to be to caught up with luxurious bus going to kwara state at 7pm in order to attend my son's engagement ceremony on Saturday 03/08/19. Now l have to stay in an hotel in Lagos for tonight and likely to miss my son's engagement ceremony.

I am waiting for your response.

My complaint is you all have a pilot that is a scam and, his name is Luke Johnson, what he does is friend request people on face book acting like he looking for love he told me he had 2 wifes and they both died in a car accident he have 1 daughter, and his mom take care of.

Then he goes on say I am going to send you a package make sure you have some money to cover the package. He got 2300 US dollars from me and still know package. Just let me say this him and some agent was working together and the name I was sending the money to was Annan Steven, but sending the receipt to Luke Johnson.

I have all my proof from talking to Luke Johnson from the WhatsApp. which I didn't understand why scam people when you have a good job as a pilot. People scamming everyday but I know who my scammer is. I…

ON Jun 30th I had a flight with Lufthansa airline from Tampa to Zagreb and when i arrived at the airport I was tolled my connection flight was cancelled they put with different airline and i was delayed for 9 hours. When i arrived to the destinations i didn't have connection to get home. My booking REF IS RIW7CI and my flight was AZ 85281

THANK YOU

I was traveling from Ben Gurion TLV to final destination in Billund, Denmark with one layover in Frankfort Germany. Travel date 11/7/2019 PNR K63J2Y. Plane was delayed leaving TLV, which as a result caused me to missed my connecting flight from Frankfurt to Billund.

I am of 72 years old and dont speak any english, or german. I was forced to stay at the hotel overnight until the next day for the next flight to Billund.

Also as a result of this delay, I lost several perishable items I brought with me. I respectfully ask to be fairly compensated for the delay, stress, worry and lost irreplaceable items. Attached I am including copy of my Lufthansa Booking Code

Hi Lufthansa Managements

My name is Sadeta I used Lufthansa flight from Belgrade Wed. Jul 10/2019 to Frankfurt, Germany ( FLIHGT 1407 Aircraft :321) in mine time the flight was late 40 min. so I miss another flight in five minutes because I didn't have enough time to get it . Everything vas going wrong I had to stay over the night to caught another flight which wasn't bed until I back to my city. So I am concerning, how to survive after I lost my job because I did not show on time that I suppose, my boos don't care that was not my fault, event I show him my ticket that my flight was change . If anybody want to contact to me please call on my cell (587)986 6444 or email me suvalic14@gmail.com

I booled a flight from Izmir to iveland and it was 3 flights , the second flight was cancelked so they rebooked me 3 times until i finally got flights that would not be delayed after talkimg to around 30 people and calls i was assured my luggage was on the plane in all check in desks and servuce desks i was at between airports after the luggage got lost and i filed a report to find it i called to get help from baggage at lufthansa in germany amd they refused to help because one flight they redirected me to was not lufthansa .

I spent over a thousand euros for these flights and all booked with lufthansa and i got a refusal for help. I will never travel again with this company or recommend it to anyone . The person in baggage department in lufthamsa Germany obviously should not be in…

I was flying out on June 26th/2019 at 6:20pm from Toronto Pearson to Frankfurt . I came to check in and my bag was about 2 Kgs overweight and the check in person charged me $100 extra for the bag .

On top of it this individual also did not give me my second ticket for my connecting flight which means I had to run back to his desk to get it which made me delayed to get to my gate and put me under a lot of stress and pressure.

I find it extremely ridiculous that I had to pay extra $100 just for 2kg over the weight or else I would not be able to get on my flight . I also told this check in person that I have fragile things in the bag which I had to pay $100 FOR AND All he said to me is that It is my responsibility wether or not my things get damaged , which is outrageous considering every…

2019. 45pm . , he assured me it would not affect any other of the flights I had or my luggage . 55am local time and proceeded to get my bags of the carousel which was number 7. after the 4 attempt waiting for the bags to arrive I hear a msg over a loud speaker calling my name & my friends name to go to Singapore airline baggage claim area where I spoke with a staff member who told me that my bags had not arrived , I was given a file ref number BNESQ33388.

I explained to the staff member I had medical needs that have to be met with medical Aids I have in my suit case and I have now had to make a appointment with my Doctor to find out if my health will suffer due to me not having the medical implements I needed being I was not able to use my stuff while travelling home from Athens from…

Worst Customer Service Experience - I have booked a return trip from US to India, One of my domestic flight in India (included in the ticket) was cancelled. I have called several times and they didn't give me any alternate for that. After trip I asked for a claim for part of that journey, I followed up several time but no response. After long time I received 21.83 Dollar out of my approximate 1000 dollar ticket, are they kidding ?

Worst Service - Not reliable/ No way to discuss this issue over phone/ they don't respond about your submitted feedback. I will never use Lufthansa service ever.

On flight 401 JFK to Frankfurt 10th June seat 94H. It was appreciated delay of journey was in no way the fault of Lufthansa but I wanted to mention I had big problems with my in flight entertainment system. I raised this with staff who said they would reset this but I spent over 2 hours struggling with it which was extremely frustrating as we sat on the Tarmac.

My call light was on and no one responded most of the time and they went into their service of drinks etc. I do appreciate the busyness on the flight but surely the point of the button is that attention might be given as soon as possible.

Poor sadly compared to other airlines. This would not be tolerated in my work in an insurance company. Wanted to bring this to the company attention.

we wanted premium economy & paid $900 & got preferred economy. No one has addressed the issue expect the agent. He never made it plain that premium economy was not available.

They lost my luggage for ten days! Tons of stuff was stolen and they broke my luggage and I have waited six months and still not gotten reimbursed. They keep lying about sending me money to my account. So unprofessional.

I was on two separate Lufthansa flights that were delayed 9 hours and 5 hours respectively. In adherence to European Union regulations, Lufthansa offered to provide compensation for these two flights via wire transfer.

However after providing the necessary information for the transfer, which my bank verified was correct, the transfer did not go to my account. I contacted Lufthansa alerting them that the transfer had not gone through at which point they told me I needed to contact my bank.

My bank has no record of the transfer, however, and said that Lufthansa needs to put a trace on it. It has now been two and a half weeks since I have contacted Lufthansa to do this. I have sent 4 emails and have not received a response.

Unfortunately, Lufthansa's customer service department does not…

40 am. 40 flight. File ref: LHR LH 78766. Told by customer service baggage arrived at heathrow and will be delivered. BUT STILL WAITING.

YOU OWE ME 879.EURO AND I WANT TO BE PAID.

JOSEPH A. SIANO

I caught a Lufthansa flight on 12-04-2019 from BHX to Frankfurt flying onto India Ref ( TU0056554 ). I had booked an internal flight with Air India flying to Amritsar at 05:00 in the morning. 5hrs late. I therefore missed my internal flight.

I then had to make other arrangements to travel to Punjab. I paid £189 for an internal flight and then another 3500 rupees travelling by bus. I had booked my flight with enough time to catch my internal flight, I feel very cheated by Lufthansa and I am not happy about the situation I found myself in.

I also had issues with my flight back on 24-04-2019 from Delhi to Frankfurt my honest experience flying with Lufthansa is not something I would consider pleasant

Dear Lufthansa. I try to reach a solution calling and mailing you, but no answer yet. When I bought my ticket my long name doesn‘t fit in your forms, so the system asked me to put a name. Then after 6 months my tickets shows the first letter of my name, and the obly answer I have is that I have PAY FOR MORE EXPENSIVE FAIR, because its not like my passport.

IS UNBELIEVABLE because I bough trough the app, miles and more, where in the account figures my complete name. It is just UNDAIR, you want me charge more money for your mistakes. Thanks if you can help.

Luggage arrived 36 hours later than the flight’s arrival, damaged and ripped into pieces.

Was a 9 hour flight with A MALFUNCTIONING ENTERTAINMENT SYSTEM, and no meals- this, despite having ordered these in advance, online. We have paid additional wifi fee as was advised by a most helpful steward in place of the malfunctioning entertainment, however the wifi didn’t connect. We have pre-booked a few seats together since we were traveling a few people as a family and at at the check in counter we specified and asked to get a confirmation that our seats will indeed remain the way they have been booked by us online, in advance. However once we came on board it all went haywire because on our boarding passes our seats were not the same. Just like that. As though we had never rebooked them…

10 fly to Amman indirect. There was a flight delay one hour in Heathrow when I reached Frankfort the flight to Amman left because one hour between the flight. Than I asked to find flight to Amman they say only we have to Cairo and than to Amman which I accepted due to urgent business (three Days staying in Amman) meeting in Monday, I stayed four hours at the airport (Cairo) until 2nd flight to Amman, also I lost one day booking in the hotel (Crown Plaza).

When redirect my flight , I lost my bag for two days and they left it in Frankfort My conclusion regarding all the trouble and tiredness caused by your Air line LH made me ill, I am very disappointed about your airline which is the best airline in the world. I would like to have compensation.

I been flying with Lufthansa for the last 35 Years. I NEVER had to listen to 10 hours just screaming 2 Kids. Could not sleep at all. On the way to change plane in Frankfurt to Dusseldorf we all where stuck in a HOT Bus for 25 Min.

The food was horrible and there is more....... I will never fly Lufthansa again unless i get my $ back or credit. Christine Cremer

0 Stars - An absolute awful company that really couldn't care less about you. We had lies, contradictions and appalling service when they lost our luggage. Said one thing and did another - Disgraceful company

On January 10. 2019, I made a flight reservation on the Lufthansa website for a R/T Shreveport/Warsaw, premium economy class, Depart June 4, Return Jul 2, 2019. Booking reference: NAPCLD, Ticket No. 220-1409434432.

About an hour later on the same date, Jan 10, 2019, I decided to go on basically the same itinerary, Shreveport/Warsaw Return, Business class and I booked the flight through the tour operator, Overseas Adventure Travel, under Lufthansa Booking Reference: NBB8KP. This is still an active, confirmed reservation.

I then canceled the Booking reference NAPCLD on Jan 10, 2019, well within the 24 hour time allowed by Lufthansa to cancel.

Since I did not receive an email or any other communication from Lufthansa about the cancellation, I went to the Lufthansa website on or about…

I was travelling from Frankfurt to Chennai on 16-03-2019 by LH0758 (Seat 014F) .

During my travel i had specifically selected my meal option as Asian Vegetarian. During the course of flight one of the crew members offered me a meal informing me that it was vegetarian. I had doubt right from my first bite. But I quite didn't know yet, while half my meal was done I still was under confusion as to the ingredient of the food. Then to my shock when I looked into the contents of the food labelled on the meal my doubt became certain and the crew did serve Chicken instead of vegetarian.

I called the crew alarmed them about what I saw and the crew member who severed me confirmed with me it was a mistake from their end.

This is extremely saddening as this goes against my belief and religion. I…

Flying from Stockholm Arlanda to Munich on Jan 5 (Flight 2415), there was a flight delay of several hours, but nobody was given any information and there was nobody available to ask for information. Only when we were due to board, several hours later, did someone appear.

This was very stressful as we had a connection in Munich (which we missed) and had to spend the night in Munich.

Moreover, we were not offered food or drink vouchers to compensate for the long delay. Normally, I am very pleased with Lufthansa - but this time you failed miserably.

We flew from Panama City (PTY) to Istanbul Ataturk Airport via Frankfurt in Germany. Our flight was on the 16/12/2018 No LH 0485 from Panamacity to Frankfurt. We booked seats 11H and 11K for extra legs room. Both seats were not extra leg rooms and our light became a painful one.

Passengers in the front row 10H and 10k did not care if we had difficulties with our legs they balanced back their seats which did hurt my wife knees and refused to straight back their seat when food was served. The gentleman seating in 10H told the lufthansa staff on board that if he had to do so he should be moved to the business class.

This flight was a nightmare specially to my wife whom just recovered from surgery thyroid cancer. The fight was no LH1298 date 17/12/2018 and we had seats 11F and 11E. On our…

I wanted to complain about a bait and switch played on me on Wednesday 05 December 2018 for Lufthansa Flight 0444 Frankfurt to Atlanta.

I tried to call the number listed as the "Help" number. 1.866.846.4283. Of course there was no connection. And of course no one answered. That certainly cuts out the complaints, doesn't it?

When I check in for my return flight, I will complain in person in Atlanta. It is difficult to ignore someone standing in front of you.

I had very important meetings with the British Ambassador in Kiev. I had allowed plenty of time to arrive, prepare myself and then attend the meeting the following day. My flight was delayed causing me to need to run across Frankfurt airport to catch a connection.

No complaint so far, these things happen. My hold luggage failed to make the connection, well that's annoying but understandable. My complaint is that it took over 34 hours for my luggage to catch up with me. By this time I had been obliged to buy clothing and other personal items.

I was also obliged to attend my meeting dressed more casually than was appropriate cause me considerable embarrassment. More yet. while my late luggage was in the care of Lufthansa the padlock was snipped off and some expensive personal items were…

i rushed to gate 50 , when i arrived they told me the flight took off , that was the worst moment ,it was not my fault i went to the gate that was on my bording pass ,i asked her what should i do now can i get the next flight she said that i have to pay a new ticket, and contact luftansa for refund later .

That was a nightmare ,i paid 100 euro that is $140 in usa dollar i flew to New jersy than i had to pay another flight ticket to Boston witch was my final destination i paid another $300 so the total i paid was $440 . i would like to ask for my refund for this 2 tickets.

Please let me know if you need more information Thank you

Date: 17.10.2018. I have booked 2 tickets with my Master Card from Lufthansa/Budapest, by internet as follows: Booking Code: S5JXAG Mr. Ranisavljevic Marinko and Ms. Ranisavljevic Vedrana 03.11.2018. Budapest - Frankfurt - Valencia 10.11.2018. Valencia – Frankfurt - Budapest Total Price: 174000 HUF Lufthansa charged my credit card and my bank informed me about transaction.

Date: 24.10.2018. Lufthansa charged my credit card once again for 2 tickets that I have already paid. I visit my bank and they suggest me to contact Lufthansa regarding this double payment. I hope that Lufthansa will find solution to refund double paid tickets.

Best regards,

Lufthansa like many other Airlines really don't care about the Passengers. There are two (2) issues with my flight from Frankfurt to Detroit. The first complaint is the most important one. I booked a group of 13 People from Detroit to Frankfurt to Napoli, Italy on October 12, 2018.

The return flight was scheduled for October 21, 2018 from Napoli # 337 to Frankfurt. We arrived in Frankfurt at 9:15 am (which was the same time for Boarding to Detroit # 442. The transfer from the Plane to the Terminal took another 10 minutes and then all hell broke loose to process the Boarding to Z52.

You may have no control on how many Passport Officers are on duty, but let me tell you, in all my travels in the last 45 years, I have NEVER seen anything like it. It looked like a RIOT in that area with only…

Hello. I flew with Lufthansa on October 11, 2018. My first flight number is LH1309 and not only did we board 30 minutes late, the service was incredibly poor. I was asleep when they handed out food and when I woke up, I asked for a glass of water.

The flight attendant said she would be right back with my request. 20 minutes had passed and I still did not get my water. " Not only was I sitting in seat 024F (which is a window seat), the two passengers next to me were sleeping and it was time for me to take my augmentin, allergy medication, and asthma medication.

When the passengers next to me woke up, I was able to help myself to the last glass of water in the back of the plane. A lady holding an infant walked to the back of the airplane and asked for a glass of water and the same flight…

I am extremely Angry,

I have been trying to get hold of someone to help me for the past 2 hours and I'm getting no joy. I have call Lufthansa SA they cant help me! They gave me a number for Germany +496986799400. I called there twice waiting for half an hour then I get cut off. I'm calling from Johannesburg and I get charged international rates.

My Mother is currently at the Frankfurt Airport, stranded from last night because your flight was delayed.

Her flight number is LH572, meant to depart at 22:05 booking code SFG9NR ticket number 220-2397856725.

She was left at the terminal with no help in the middle of the night all by herself not a soul in sight. All the other passengers got a nights accommodation but she wasn't, she was booked as a wheelchair passenger being an elderly, how…

Booking number NNF3TU I have been contacting Lufthansa customer service back and forth for a month via emails and phone calls regarding my refund for the cancelation on 3 flights, and my account has not been credited yet. I received an email confirmation from Lufthansa on June 30th immediately after the cancelation.

As a customer I am very disappointed and frustrated with your service. And I like you to investigate this issue immediately and credit my bank account for those three flights, plus the compensation for the delay which caused a lot of stress and financial problem for me and my family.

( included the flight info in my emails to customer service) immediately. Suri Parviz

I file a loss luggage claim 116 days ago. They are the worst airline company and all they can say is the check is in the mail.

My wife and I decided to use Lufthansa as a change from KLM which we normally use. Our journey was from London City Airport to Warsaw Chopin Airport in Poland on the 29/04/2018. Everything preceded fine until we had to board the plane, the boarding commenced and people started moving through ready to go downstairs and board the plane, I could see the plane from where I was standing and

nobody was actually getting on although half of the people had already gone through but were now just standing on the stairs, the rest of us were still standing waiting to go through but the two officials that were checking our boarding passes, just kept pushing buttons on a monitor or computer monitor, this i assume was giving them problems because the second official started doing the same to another…

K on the 5th of May (booking code KSBROD) at the instance of immigration, who insisted I couldn't stay in the shenghen area up to the 8th of May my initial intended departure date. As the service desk in the Frankfurt airport was very busy and I had to catch a connecting flight to Rome, I called your call centre to effect the changes, since they had earlier changed the same booking for the outbound leg from the 4th to the 5th at my instance.

It took a long time, but the staff came through after almost 30 minutes, took my bank details and sent me a confirmation email with an altered ticket for the 7th of May on Brussels air. m. 7th May met me at the airport to check in, and Brussels airline told me I didn't have a booking on their system.

I put a call through to your call service centre…

November 2 /2017 I flew from Athens Greece to Munich and Munich to Washington DC. I request a wheel chair from Munich because of my disability problem with my health bad knees and dizziness , The air port staff put us on a new system like a bus that pick us up from the air plane to drop us near the gate for Washington DC. The Driver din't .

know where to drop us of and he was wandering in the air port and finally someone track him down and show him where to go. We where about 15 people that needed help and one wheel chair showed up he pick up one very old lady and ask me to follow him on foot walking because the delay and the short time we had our plane was leaving in 1/2 hour .

He was running fast and ask me to follow him on foot causing a big pain in my knees I had to walk for long time.…

I am requesting an explanation in writing of why my flight LH0177 9/25/2017 did not arrive from Berlin, Germany on time to Frankfort, Germany for me to continue on my flight LH462 9/25/2017 to Miami, Florida as scheduled!!! I am also requesting an explanation in writing why my rescheduled flight LH464 9/25/2017 to Orlando, Florida did not arrive on time for me to connect to flight AA2447 9/25/2017 as scheduled!!

My name is Shirley Duco. ASAP

Yesterday, whiile in Munich Germany as I was about to take the Lufthansa bus to the Airport the bus driver was out side the bus for whatever reason. As I approached the entrance, he said I was six minutes late and would have to wait for the next bus.

He was pretty irate and animated in his objection. I backed off and surrendered the moment. Then a white man and woman came up. He took her bags and put them under the bus and allow them on. Then he turn to me and said I could get on but I would have to keep my stuff with me.

I stood for 30 minutes to the terminal. The passengers would not move their backpacks or other belongings from the free seat next to them. By the way, I am African American.

Hi! My name is Salvador Trujillo, back in April 25, 2017 I summitted an application for work. I got an email from Michael(Mike) Schneider, he said I need it to summit a payment fee for the application. Ever since I haven't no heard from him or anyone.

So all I'm asking to refund my money.

I issued 4 tickets to Orlando on November 1 2016 my debit card was on hold with the 2 transactions on November 6 I discovered an overdrawn amount from my account. Some type of support is highly appreciated as no feedback from Lufthansa in Egypt till now.

We flied from Hannover to cairo via Munich on 10.7.16. There was one day delay on this flight. Lufthansa customer service staff in Munich airport treated us in a very very rude and tough way. We lost one day work give us a 10 euros voucher for dinner which is a silly joke. We stayed at a hotel 17 klm away from Munich in a village called erding. I am above 65 my husband 75 refused to give us a sleeping kits. We asked to go back by alternative airline but refused.

The plane models from / to Cairo are not comfortable, LH offers you in business class nothing than economy same seats but three seats for every two passengers ( a silly joke). Last year on Nov. I had a trip from San Antonio to Cairo. LH had a strike at that time no notification their call center never answer I returned back by…

Due to Lufthansa strike you inconvenienced my whole flight and traveling experience. I payed more so I could have a "reliable flight". Unfortunately this wasn't the case. Instead of traveling the 12 hours I traveled 18 hours. Not only was the luggage 4 days late but one of them was damaged.

Instead of enjoying my vacation I was calling the airport a number of times regarding the luggage, everyone I spoke to on the phone was unaware of where it was. After a stressful experience with your airline I am writing this so that I could receive compensation for a unsuccessful vacation and horrific traveling experience.

We used Lufthansa in the past several times in this trip and other trips. This trip we booked it few months ago to go in Easter Holiday me ,my wife and my children, but the experience we had yesterday was very unpleasant ,stressing and had physiological and mental effect for myself and my family. Here is my experience I am saying it now. We left our house in south Devon UK 12 clock mid night on 26th of March 2016 aiming Heathrow airport ,it took us 4 hours drive . we left our car in Heathrow car park meet and greet, our flight was at 6.30 in the morning of 26th.

When we arrived to Frankfort airport. By the time we left the plain a bus was waiting when the driver was outside the bus chatting and taking his time where as the bus was full of passengers , the bus took us to terminal 1 section…

I have booked online with Lufthansa a round ticket (Romania) to Bangkok, in November 2015, with a travel agency Gate 1. The return is 28 April 2016. I was not sure about the exact date of my return, being given the so big time distance between departure and return, but I planned to eventually change the return date by paying an extra charge to the agency and the difference of the cost of the ticket, as I did many times in the past.

A few weeks ago I found out that I need to change the return flight and called Gate1. On the phone with Lufthansa customer service they informed me that the return flight is not changeable. Only then I was informed about this property of the ticket. I believe it is not correct when I buy such an expensive ticket to not be informed of the hidden properties of…

As it is my complaint number. As I had many replies from LUFTHANSA that they will pay me the deserved reimbursement since September 2015 and they did not pay anything till now, despite my complaint is since 1st of April2015 and

despite they requested my bank account information a long time ago and despite they told me on more than one time. My reimbursement was approved. So if you know the pertinent authority that can return the deserved money,please let me know.