This is not a complaint. I just couldn't find a place to give a positive review. Tom T and Al manage the Garden City store. /they are wonderful, caring, compassionate men. They understood my problem and worked very hard to fix it.
I just want to thank them for that.
We decided to have my wife’s car touched up in a few spots and a new clear coat in the entire car. We dropped the car on Sept 1st and ask if we could pick it up today, Sept 11th because we would be on a cruise. The guy said perfect.
They would be able to take their time and make it right. Today I went to go get the car and they were just starting to sand it. Like they started it today after it being there for 9 days!!!
We need the car now for work!!! The excuse was “stuff comes up and we got backed up”. When I asked how much longer it would take, he shrugged and said it’s done when it’s done. I was furious and left.
This was the Macco in Longwood Florida. What do I do?
00+. After a month of getting my car back the door that they had put bondo on because of tiny dings that car doors had done started to reappear. 00 to repair. I was very careful where I parked my car so it wasn’t by any car that could have damaged it again.
It was shoddy workmanship that I am stuck with. How could this be fixed without the extra charge????
If I could only give -0 I would.
*** IF YOU DRIVE A LUXURY NICE CAR PLEASE STAY AWAY***
This has been the most horrible experience ever. The only reason why my car went here because my dad and long time friendship with Paul Butler promise my car will be in good hands. That’s B.S.
The Lexus Dealership in Texas was booked out for 2 months due to the hailstorm. I had my car service prior too coming down * Documentation*
I trusted them with my IS 200T Lexus in really good condition one owner car my baby. I dropped my car off on June 24th and picked up July 28th. 1 week prior to the pickup I got a call from Paul saying they tried to start my car but it’s not starting then when the tried to drive it was jerking and the decide to find some bootleg mechanic to fix something on my car were…
Orginal painting done January 2023. There was trash and imperfections.
Second attempt a complete redo all over painting was done. one area fixed has a drip and "dimple" on hood of car not fixed. I contacted corporate they reached out to manager Scott at Hampton, Va MAACO he refuses to do anything else to fix the imperfections.
A dimple in paint, one drip in paint and 2 areas where white flecks have been clear coated over my red paint. I bought the 5yr warranty paint package and it's never been right. 757 254 6987
Sloppy performance and service when on 2005 Toyota 4 Runner. This location deserves a minus rating!!!!
- paint residue on the windshield and side mirrors; - missing parts removed to do the paint job never reinstalled; - poor paint job across the vehicle - rough and missing places to sand down for a final product. - second time around, workers continue to miss areas that needed work; - failure to install headlights properly; then they claimed missing parts when all components were in working condition upon delivery the first time. - repeatedly kept providing a time line to complete the repair under the warranty 3-4 days); three and a half weeks have gone by and the job is still not done. Maaco location: 505 N US Hwy 17-92 Longwood, FL 32750
My phone number: 757-645-7328 Please reach out…
Did business with your Clive Iowa location, did a horrible job on paint job, told Eric about it and he got irate and started yelling at my wife, told her to call the cops if she basically wanted the car. 00 that was owed. No refusal was intended.
Said that she didn’t know what she was talking about. Swore at her several times. Very unprofessional. My car still looks like crap. Definitely will not be returning for further jobs. 99 for a Maaco paint job. I paid Good money for a shitty job.
I know you guys are not going to do anything about it but I still wanted to leave a review. Over spray all over my car. That’s neat. Not really!!
Hands down one of the worst experience choosing Maaco for a paint job. They had my car for 3 week and did a lazy job. The owner lied to me an didn't do what they sad they would do, lied to my face again said they did.
It was stressful and costly, over 2000 dollars where no sanding and painter over the scratches. This the type of pain that will last a life time so avoid Maaco at all cost. There are way much better place out there for a better price plus better job done.
Jaril gave the same excuse under direction of Adriana (Mgr) that my truck needed to be cleaned up, but could not define what actual day it would be. Very frustrating…… I would never recommend this business to anyone !!! Try honesty it works!!!
Poor service. My car was painted in January and it is a mess they over sprayed my car and have disrespected me my saying I was a pain in the ass. Keep getting the run around. Please help or tell me what I need to do to get this resolved.
Took my sons truck in to get some work done on it. Was told it would take a week it took 2 weeks because they kept finding some spots they needed to fix, the spots were due poor workmanship, that took an extra week.
Was told it was ready on 5/5/2023. Went to pick it up and conducted an inspection of the work. At best the work was terrible, running paint, orange peel/rough paint everywhere they did, overspray everywhere including the $600 headlights that were installed less than 5 months ago.
One panel is a different color than the rest of the truck. They did work in parts of the truck that wasn’t to be done, and this was supposed to be a great job. Needless to say the truck is going to have to be taken to another body shop and completely reworked.
Erik, the owner, needs to take some…
I took my truck to the Columbus maaco on Feb. 23, 2023 to get it painted back black and to get a few pin dents removed. I was told by the worker there that it would only take a week.
after the 1st week no one called then the second week no one called so i called them. I was told that it was going to take longer because of something on the door. but that it should be ready that Thursday, I called them all day that Wednesday to see of they were going to be finished and didn't get and answer.
Then I fininaly got an answer I talked to this lady and she said that she would have Hunter call me to let me know what was going on. I did not receive all call so I had to get off work again to go to Columbus to see if my truck was ready because know one would call me back.
While there I was told that…
This paint job is completely terrible!!! I am extremely upset because I trusted Maaco to do a great job. I was recommended by my old car dealership (Honda) because they go through Maaco for their body shop repairs. I ended up driving by the Honda to show them your work.
They said themselves that it was a terrible job. This is a brand new 2022 Ford Mustang that was hit from the left rear. This paint job is NOT acceptable!!! 2k for this???
00 to replace my fender and paint it called me said it was ready made it on the expressway felt like something was broke called maaco back explained it to him he had a attitude the bottom panel was not connected he stated he will look at it Monday saying they didn't touch it said I didn't bring it in here like that he has an attitude and I shouldn't have to wait until Monday they got paid so I'm waiting cause he felt like I should wait he had enough time it was 420pm that's not the way to treat a paying customer I feel I need to be compensated for his actions
On Saturday 2-25-2023 the boss talk to me very disrespectful I’m trying to explain to him what I want on my vehicle cause he obviously wasn’t supervising my body n paint as I was talking to him he cursed me out n told me was going to kick my ass n get the funk out his shop n slammed my door on my vehicle I thought he was going to break my glass window I want him fired I wish would have video taped him I’ve never been talked to in that manner I deserve my money back for the way I was treated
This shop gave me the worst experience in my life! I brought my vehicle to this spot because MAACO is a national brand. My vehicle was previously stolen breaking ignition switch. It was also damaged on the right fender, bumper and right two wheels completely.
At first my vehicle was left at the same spot for over a month because they couldn't work on it because they needed two rims and tires. After a month they were finally able to work on it however they used two spare rims and tires meanwhile the rims and tires were still being shipped.
Why didn't that do that to begin with?! They gave me the run around, with excuses such as the holidays, and they only have one employee, "estimator," in the front and the employee is never there! The owner has no knowledge of the system and is very…
afternoon, I am sending this message because of a service issue I had at your Mt. Moriah location. The staff was friendly, but the quality of work and service was AWFUL! My name is Kimbrala Williams and I brought my brand new Maserati 2022 there in November of 2022.
All I had was a minor scrape over the wheel from sliding against the garage at home. I took it in to Maaco and it cost me right at $2k to repair which was ridiculously expensive but I wanted a professional company to do the job.
Your technicians messedup my paint job! When I first picked it up, the entire inside of my was white as if it was from the paint blowing into the inside. They got it cleaned out and I left. Then I took my car to get washed and the guy showed me all the overspray all over my car!
I was furious and I…
Macco in Gardena lost my keys to my car 2002 Caddillac and they made me duplicate keys. And now my alarm goes off because they did not replace my alarm remote and my keys. And they told me that they was going to get my key and alarm from the dealer.
Its been two weeks my alarm has not been replace. Im going to get me a lawyer because it is no reason that they lost my key and alarm. My Name is Ronnie Brock you can reach me at 1-424-236-8470
I took my car in Oct-13-22 for repairs kelp getting run around every time i went in to ask about it the answer was waiting on parts come to find out they ordered to parts Nov-16-22 after I had paid half up front of $3984 on Oct-13-22 now its Jan-16-23 and Maaco tell me that the quote they gave me was $8000 off 3 months later
My car has been getting painted since November 18 I was told it would be ready that Monday November 21 I never heard anything I called them a week later and someone was suppose to call me back that never happen finally December I call and they say my car is ready I get there the car has overspray everywhere and cracks in the paint I was told the car will be repainted that Wednesday and
cleaned up Thursday and Friday and I would get a call when it was ready since then I have called several times as well as my brother and no reply it should not take almost 2 months for a paint job especially if it's just being painted back the regular color
We bought my granddaughter a oreowbed mustang for Christmas, we wanted to have it painted her fav color. We called maaco , they gave us an appt time we trailered it. Got there talked to the assoc and got price and color chosen.
They called when it was ready and they didn’t paint inside doors , trunk or hood. I asked the lady and she said we didn’t ask for that , I told her I didn’t know we needed too. She never asked anything!!!. Blue outside green inside.
Hated giving it to her as a gift. We would have painted the extra, but wasn’t given the option. So dissatisfied. , The lady didn’t even offer them to let us pay extra and get it done. We paid over $1900
We had a BMW 328 that our son was driving in 2021. The front of the car was very low. A couple of times the front of the car went over a cement block in those parking spaces. When he backed up the bumper caught the cement block and damaged the bumper. We took the car to Maaco at 4120 E Craig Rd, North Las Vegas, NV 89030. They tried to repair the damage which they did but finally they recommended a new bumper. We followed their advice and bought a new bumper and they installed it. We switched cars with our son and only my wife and I were driving the BMW. We never let the new bumper go over a cement block because one of us would always get out of the car and direct the driver. Then one day one side of the bumper just dropped towards the ground.
We went back to Maaco because the bumper had…
I got my 2008 Dodge Charger painted took it in Dec 5th they called me on the 20th to pickup my car after I arrived I noticed that my trim wasn't on my left and right front doors? That's when I was told it wasn't in yet now first of all they told me they wouldn't paint my car til the trim comes that didn't happen by them calling me to let me know my car was ready.
00 dollars he told me I can't cancel the order cause it was a specialty order I told him where does it say that in my paperwork I paid them 2,000 dollars cash for this work that they didn't meet my obligation all I want is my refund for the trim 170 a piece for the front doors no one has called me back about picking up my money I'm a customer and this is how Macco is treating me over my money The order hasn't came in me the…
If I could give them, Manchester, Connecticut location no star i would. The manager Adron has not resolved our issues and there are so many issues to tell you about first of all we bought it in there in August.
We weren’t given it back until October. Every time we are given it back It’s with promise of repairing the parts that they need to fix , including a damage seal on the window which I have an image of them scraping with a razor blade as they tried to get paint off of it.
The paint that they have on it has orange peel, missed spots, scratches, etc. etc etc. due to the broken seal on the window, water has gotten in and now truck has mold. Our calls go on answered. Adron, the manager is abrasive to the point.
Where am myself, as a female, I will not go in anymore. This truck is…
In 2021 we had a BMW 328I that we let our son use most of the time. The front end of the car was extremely low. Our son went over the cement blocks in the parking lots a couple of times and when he backed out it damaged the front bumper of the car.
, North Las Vegas, NV 89030 and had it fixed a couple of times. The last time it was so damaged they recommended a new bumper which we did. Then our son got a job in CA and we switched cars with him.
We drove the BMW and the bumper dropped and almost fell off. We went back to Maaco at the end of December 2021 at the same location and asked them to fix it since it was not put in properly.
Jaime Velasco Area Operations Manager said that it was not put in wrong and that we ran over something which was not true. He kept arguing with us and…
I made a call this afternoon to get my car repaired by Maaco. So about an hour or so after the call the tow truck came to tow my car off to the closest Maaco to me. Not knowing it was going to be more of an issue to begin with.
Once he arrives with my car the guy up there pretty much tells him to take the car back and that there is nothing he can do with it. Leaving me $300 short on a bill with the tow truck company.
I called him and asked him how come he didn’t tell me before I wasted $300 to get the car there that it wouldn’t be something he could work on?? I asked him for a reimbursement and he laughed in my face.
He told me that there never was an appointment set to begin with and that they had no idea I was even bringing my car in to get an estimate on it to be repaired. I have…
Not sure how the story will end. Called Maaco in Walcott, Ct to discuss painting my 1948 Lincoln Continental which I sanded and primed over the last winter, spring and summer. 78 for the best offered 1) base coat 2) clearcoat 3) door frame interior 4) 2 skirts, spare covers (2), rear light holder.
Spent time with young lady discussing the Ford Paint Code (Lincoln Maroon 14135), Ditzler PPG 50042, DuPont 246-33987 and note that the interior dash board is the proper color for the exterior painting. Sent the car by flatbed transport (Arnold’s Garage, Canaan, Ct for $ 400. Plus) . Car arrived.
Received call that the car was scheduled for painting at which time I reviewed the paint codes to avoid any issues. Was assured that the color was appropriate. Was notified that the car was ready for…
I was not satisfied with the paint job paid for when going back to get a resolution manager was non compliant I told him I would like corporate office an number he refused an said go ahead.called corporate an no one can get me to a live person.
When I brought my car in to have my car painted and some body work, there was nothing said in the contract that they would remove all my emblems and not replace them.
Also came back with no pin stripes that was on it before. Just got a naked painted car. And also when I finally got it, the car had scratches and trash in the paint job. This was the worst paint and body shop I have ever been to.
I am having to take my car to another paint job. I do not appreciate all the headache they have caused me.
I dropped my car off to get it fixed and returned they took it to another shop and basically said I abandoned the car and my car was towed from the other shop now Maaco is saying they're not responsible for the tow or returning my truck I have been reaching out the customer service for the last 24 hours and still have not gotten a response from anyone concerning my issue
First and foremost, I am writing this post for my Mom, as it is her Truck.
Well, since I can't share my entire review on google Im doing it with them on Facebook. Maaco Shoreline, WA and Maaco Auto Body Shop & Painting USA Maaco here is my entire google review,
Im starting this off with 1 and only 1 compliment. To the company that did the rhino lining on the truck, fantastic work!!! Your product sparkled and shined more then the paint job.
Now onto my review of this "paint" shop. When we (Mom and I) first arrived to just get a quote the customer service was outstanding. We (she) picked out paint and explained what we (she) wanted the paint to look like. Which was the sparkle of a bass fishing boat. We were told that the paint would sparkle and look amazing. So we booked our appointment.…
Maaco messed my paint job up really bad I will like this problem to resolved
Took car in for scratch. And I am completely upset with there workmanship. They had my car twice for a week each time.first time paint bubbled 2nd time it is chipped and peeling clearcoat.prep job is horrible.look close at my pics it should be smooth and flat.its not.The scratch I had was so much better than this.Dave is the manager he told me "you know they don't look good forever"....it's a 2018
I took my car for body repair and paint and this company ruin my car and refused to fix it. I spoke to Miguel and told them i was not happy with the way the work they did, and said he was not able to anything outs.
I being requesting to speak to the manager and they said he is never there. Do not used this place. They are only good to take your money.
I took my car to Marco in f Fargo North Dakota to have my car hood painted. After 2 times they still couldn’t match the paint and it was closing time so I took my car and went home. I was really disappointed so I called to ask what they could do about it.
After a lot of excuses and name calling Paul told me that he wasn’t going to do anything about it. He was very rude to me. I would like a partial refund at least. Thank you
Paid Maaco Auto Body, 1062 Lafferty Lane, Dover, DE 19901, for a body repair job over 4 months ago. The part that was repaired/replaced on my 2017 Mustang GT was incorrect. This was noted and I was informed the correct part would be ordered and I could return the vehicle so Maaco could correctly fix it.
Reluctantly, I trusted this directive. After several months of going back and forth with Maaco I was informed the bumper was there and painted, but there is no technician to install it. And I would need to pick the bumper up myself and have it installed by someone else.
I ALREADY PAID OVER $3000 for Maaco to complete this job. I am going to begin the process for Civil Suit and I will be filing a complaint with the Better Business Bureau.
I took my truck in to be painted. Told 5 to 7 days. Going on 4 weeks, when I call local Maaco told 2 to 3 more days. Really want a truthful answer or just pickup my truck and go to another paint shop.
After Maaco in Pontiac painted my car the wrong color in 2017. I decided to give them another try this year, and though the got he color correct this again has been a horrible experience. I asked to not put the emblems back on they did anyway, front drivers side fender is loose, residue all over the door handles, ruined my rear view camera, and put 2 dents in my trunk, amazingly they expect me to pay for things they did wrong.
There's something is wrong with this Pontiac location, their reputation has always been terrible, I was warned to never go there. Manager Sterling stated out great with his customer service but when things go bad so does everything else.
My name is Jennifer Skell. I am a disabled veteran who took my new car to Maaco in Katy Texas. One they painted the car the wrong color, and 2 I already have huge chips coming off the car. I only had my car back 3 weeks before it started chipping.
I paid for the warranty. I took the car back up to Maaco not even 30 days after I got it back to show them the chips in not only the hood but the front bumper as well. The manager said that they where rock chips and there was nothing he could do about it.
He said he would have some touch up paint made for me, which I still have not gotten. He said the color issue I would have to pay full price again. The whole reason I took the car up to get painted was that when i bought the car the hood had so much touch up paint on it that it looked aweful.…
WENT TO THE MAACO ON 510 S MASON RD KATY TX TO GET MY 2005 FORD F350 PAINTED.
FIRST THEY LOST MY KEYS AND DIDNT TELL ME ,THEY KEPT SAING MY TRUCK WASN'T FINISHED. THEY KEPT CHANGING THE DATE INSTEAD OF TELLING ME THE TRUTH ABOUT MY KEYS . THEN I GO BACK TWO TWEEKS LATER BECAUSE THE PAINT PILLED ,THEY TELL ME IT WAS ALREADY THERE WHEN THE ONLY PROBLEM WITH THE TRUCK WAS CLEAR COAT COMING OFF THE HOOD.
THE MANAGER COLE WAS VERY RUDE AND SAID I WAS LOOKING FOR SOMETHING FREE . BUT I ALWAYS PD FOR EACH JOB I HAD DONE WITHOUT ASKING FOR A DISCOUNT . THEN HE SAID HE SPOKE WITH THE OWNER AND SAID "HE SAID YOU HAVE NO WARRANTY".
COLE ALSO SAID"THE ONWER IS NOT ANSWERING HIS PHONE BECAUSE HE WAS LOOKING AT THE CAMERA AND DIDNT WANT TO DEAL WITH IT". THEY ARE VERY UNPROFESSIONAL AND COLE WAS VERY…
My 88 Bronco needed to be painted, and had front driver's side quarter panel damage, rear driver's side quarter panel rust and tailgate bottom rust. The tailgate and rear rust was just painted over, front quarter panel was fixed, but not sanded smooth.
I was willing to pay extra for the work, I was not in a rush to get it back. Manager (Frank) acted like it was not a big deal. I just wanted reasonable paint job. Need resolution asap. Bodywork should have been offered, but wasn't.
My cell is 336 442 4842
I need my car repainted requested base coat clear coat. Got the 1 stage paint job that look like sH*t. I told the owner of the shop that the paint job was rushed and its not a paint job that I or anyone else can ride around with.
He refused to do anything about the job saying the car wasnt prepped corretly. I informed him thats why I pay professionals to call and inform me what needs to be done the car. Its a 75th anniversay Chrysler 300 which i havent drving because of the paint job.
dent still on car scratch is still there which was told to fix and let me know additional charges now they want 600 more because they already painted it however neglected fixing it or letting me know anything about it. I had to pay an additional 120 for car rental.
Paint dirt on gas cap. Pint drips on circle in front and on seams . Finish has an Orange peel. This is not a factory paint job whatsoever
I dropped my car off at Maaco shop on Waterloo Rd Akron Ohio on March 14th, 2022. I was told that it would be ready on March 21st. They still have my car and it is the 30th of March.
I have only received one phone and that was on March 24th, telling me that they were going to get in touch with Enterprise about covering the rental I have from them because my car would not be ready for me to go to work on Friday the 25th of March. I told Austin to let me know what was going on.
I never heard anything else from him. I called Corporate and was told the Akron office would call me, no response yet. It will be three weeks on April 4th. I am paying out my pocket for the rental and they still won't give me any information on my car.
I'm almost $2000 in debt in the rental alone. I have never seen…
it was dirt in the paint!!! Now about a month later the paint is already lifting and bubbling in places where there was no body work but there is no warranty....
I came in to Maaco ( 400E i240 location of Oklahoma City) on Dec 6th 2021 to have two mustang fenders painted. They have not finished the two fenders. I ask and I am always told, they will be done shortly.
It is now 2/16/2022, I still don't have the fenders! My estimate number is 131838-1 Service provider is Paul Butler
I had work done at a Maaco Shop In San Antonio and they stole a bunch of things from my car, brand new roller skates, makeup, car supplies. After complaining to the manager I started to realize more and more stuff stolen from my car that equaled $400.
They only offered to pay me $150. I then called the corporate office 4x over a month and a half and was told each time that they would escalate it and expect a call back within 48 hours. Which never happened.
I talked to a manager today and they said they can't give me any other number to call and all they cal do is escalate it. I would not recommend working with Maaco, their customer support is basically non existent and they clearly don't care about their customers
Maaco, 2434 N Story rd in Irving painted the hood of my 2003 dodge ram. they taped the front grille and when they took the tape off it peeled my grille. It overall front of my vehicle looks worst than it did before. They do not want to claim any responsibility saying the grill was old. I have before and after pictures and nothing was wrong with that grille. They in no way want to take responsibility and expect me to just walk away with my vehicle looking like that. Unexceptionable. I will take this as high as I can and I will contact BBB if necessary.
Gerarda Harris 972-916-1935
I had a paint job back on December of 2020 at Maaco Marietta GA that has closed. The paint started peeling and I contacted Maaco customer service to submit my receipt for review of my warranty . I was assigned an representative to review who approved the warranty.
I took my vehicle to another Maaco location Roswell Rd the repairs were approved. I dropped off the truck and was contacted by Tim who advised he was the painter and would not honor my repairs. I'm not sure what to do at this point.
I simply want my repairs completed. I would like for someone to contact my to get this resolved
MY 96 SS LOOKS LIKE SAND AND PAINT BEEN SPRAYED ON MY CAR.THE MANAGER BILL VERY DISRESPECTFUL PIECE OF SHIT.VINCE WILSON IS NOT TRUST WORTHY.THERE WORK AT MACCO IN ROCK HILL SC IS PURE BULLSHIT.IM REQUESTING MY MONEY BACK ASAP. THESE PEOPLES ARE NO GOOD.I NEED MY MONEY BACK ASAP!!!