Macy's

Please don't close our Roseburg, Or Macy's. We all love Macy's and it's all we have. Please open in a new location and give this town some good news! I am furious that Macy's has made the decision to close the Roseburg store.

I understand that the mall wants to go in a different direction but open another store in a different location in Roseburg, Oregon. I buy everything at this store. I have tried contacting the Roseburg Valley Mall where it's located but nobody will respond. Why is this happening?

We have only one other department store to shop at so now I will have to travel over an hour to go to Macy's. I prefer an actual location to shop at and this seriously stinks! There are other buildings in our town that hopefully Macy's will move in to.

Please reconsider closing your Roseburg Oregon store. It is needed in this community and I am sure it is profitable. Maybe a new location so you do not need to deal with the mall. Downtown has some nice locations and you could go back to your roots and set up downtown.

I live in Roseburg, Oregon. I shop at Macys all the time. It is the largest department store in our town. Macys is closing in our mall. I heard some kind of dispute. This means I have to travel 70 miles north to shop in Macys.

Everyone I have talked to about this matter is upset by this. Is there any way Macys can go to another location in our City?

We are from Ontario, Canada and came over the border for a day trip. 00 on the Macy's credit card, but when we went to make a purchase, it came back unapproved because they are not able to process the payment right away.

We had to stand at the counter for 45 minutes waiting to get a verification code. To make matters worse the store was understaffed and although the poor assistant called for help, they were all on lunch break. Apparently if you make a payment to lower your balance and you wanted to use this amount to make a purchase, you cannot purchase anything for a few days until the payment has been processed. S.

just to make a purchase. This seems crazy to me.

Additionally the amount we paid was greater than our credit balance. I called Macy's credit department today to make a…

My bank payed my bill electronically and has sent Macy's the proof. I have spoken to Macy's several times, both through e-mail and phone and no one will help. They keep saying have your bank contact us. My bank, Anheuser Busch, did contact them and was told it would be taken care of.

There has been interest and late fees applied and it will probably go against my credit. I can't believe that a company as big as Macy's has such terrible customer service.

I had been looking for dining room chairs forever and found what I wanted at Macy's. The chairs, originally $169 were on closeout for $44.10 each! I was SO excited. I called and ordered 4 which came to $176.40. Then I found out there was a $200 delivery charge plus $20 because I lived in a "remote" location! I understand delivery charges but absolutely no where on the webpage did it mention a Delivery charge. There was all kinds of information on the actual order page about shipping (I read all the fine print), and in red at the top of the page, "Free Shipping on orders of $99".

I was not able to ship to the store and pickup, I was not able to go to a Macy's furniture gallery to get my chairs, I was not able to go to their warehouse to pick up the chairs, and I was told "well, chairs…

On 10/23/15 I tried for about an hour to place an order online but the website keep saying they were having technical difficulties (this is not the first time this has happened to me). I then proceeded to call customer service to place my order.

After 46 minutes of answering repeated questions I was told to place my order online because the customer service rep was having difficulties ( that's what I did 46 minutes ago). I was very disappointed because I missed out on a few expensive sale items for my new home and was unable to check the status on some bedding that has been on back order for 2 months (I have spent well over 14,000 dollars on Macy's home decor).

I have been a loyal Macy's customer for over 23 years. This was a huge disappointment to me having to write more Macy's…

While I was in Las Vegas on 11th of this month we purchased a black Armani jeans shirt as a gift. On our return to UK we noticed holes in the shirt where the security tag would have been. It was very disappointing to find this as we are not in a position to take this back to the store.

I can provide Macy's the proof of purchase and I would be grateful if you could refund the money on to my credit card.

Well, I'm on my second pair of gold hoops in the last year in a half? very upset and was a nightmare getting the first pair that broke replaced. My husband bought them as a Christmas gift a couple of years ago.

I did contact your corporate office and got them replaced. Two weeks ago I was just sitting around and some one said what do you have in your ear? Well I had one hoop and the other hoop had broken off and left the wire that hold them together in my ear!!

I have short hair so it was very noticeable. Come on twice in two years, my husband bought be a gold chain last Christmas from Macy's and both earrings and necklace were expensive, this shouldn't happen. I hate to return them because it was such a hassle with the last ones.

Maybe shop elsewhere next time.

I placed an order online provided all my details. Next day I reached an email saying to call to verify my identity. Because they called another number that I have no clue who they were or what number it was.

So I did then she cancels my order stating that I'm not giving her my correct telephone number. Then I place the order over the phone. The rep. asked if I wanted to complete a survey. I said oh yes I'm very unhappy.

Instead of transferring me to the survey she hanged up on me. My gift will not arrive on time. And they were extremely unprofessional. Will not do business with Macy's online or over the phone ever again.

To get 25% discount, I had to fill out 25 minutes of info at the register In Lennox square. Atlanta, GA because my account had not been used in 3 1/2 years. I set up account with online billing; supplying them my email and all other info. This was 07/08/2015. I did not get back to my home in Florida until 8/5/2015. I had tried while in Atlanta in July and again when I got home to pay the account online. Account said closed and had my old card number in it with a zero balance. I received tons of promotional stuff in my email account during July and August, but still no billing statements online as I requested.

I had to go out of town 08/06/15 and returned 08/24/2015. I finally checked my snail-mail when I returned. I had a new card from Macy's and 2 billing statements via mail. 1st one had…

) because of what he said concerning illegal immigrants. Since i believe that the United States should protect it's borders, I do not wish to do any more business with you. Shame on you. Freedom of speech means nothing to you?

I would just like to tell you that I feel Macy's has gone down hill. It use to be a store of pride. Every time I come to your store it looks like a tornado hit it. When I go in to a Kohls, Target or even Walmart.

Their stores are always so neat. It's like you just don't care what your store looks like and me being a customer. I find it awful that Macy's has gone down hill so fast. I get great customer service and I love your coupons.

But I would like to see you take more pride in Macy's and hire more to keep it neater so when I walk in I can find what I want and not have to look through a mess of clothes that have been thrown around or just fell on the floor on the racks.

Oh My God it is so bad the clothes on the floor.

I recently purchased a sectional for $3000+ from Macy's. I was shocked when the sales person told me the delivery fee was $200 and of course they don't post those charges by the sale price. Most reputable furniture companies would waive the fee given the amount purchased.

Today, I called to order one additional armless section and they wanted to charge me another $100 to delivery it. No thanks. I'll take my business elsewhere.

I place an order online, and when i got the items at home i noticed that the item was defected so i call macy's customer service again, when i first place the order the item was 25% off discount, and i asked for them to honor the price that i payed the first time, it was not my fault that the item came defected from the wear-house, I waited for like 20 minutes to speak to a manger, I basically got no help from the first person, or anyone and

it seemed almost like everyone I talked to was reading from a script. Speaking with the manager was the worst experience ever, she was very nasty and rude and ended up hanging up the phone. Macy's need to do something about their customer service help phone number.

On 5/24/14 at Macy’s Fashion Valley San Diego I purchased clothing. The customer service staff asked my cousin—who came with us— to open a Macy’s card and put it on our purchase so we could get a discount. AND at the same time we paid cash $206.36 (total of our purchase after discount therefore in the Macy’s original receipt trans ID 544-0058-0062 dated 5/21/14 it showed my cousin's Macy’s Card while we actually paid $206.36 cash.

I purchased YM’s Levis for our son and the Macy’s customer service staff assured me that if I had got back to Australia and found that it was not his size, I needed to hold on to the original receipt and the YM’s Levis to be able to get an exchange or refund when my family/ I are in USA again.

On 3/18/2015 my daughter was in New York and took the original…

Two stores that are close to me no longer carry petite sportswear. Please put petite sportswear back in the Chesapeake Square Mall store and the Hampton Towne Center Store. I now have to drive to the Patrick Henry Mall store which is in an area that is very congested.

What was the reason for taking the petite dept. from those stores??? It is discriminating !

I am writing to complain about your Chicago store, most specifically the Water Tower Place, Michigan Avenue location (however the State Street Store is an veritable abomination, too). I blame Macy's, almost single-handedly, for the degradation of Michigan Avenue, once appropriately termed the "Magnificent Mile." Has top management failed to experience this store on weekends?

The blasting of hip-hop music, first floor, and the wild carnival atmosphere creates nothing more than a low-brow (dare I say "ghetto") magnate, drawing the most out-of-control, raucous, nasty-looking assortment of people. Is Macy's really shooting for the low, low end of the retail spectrum? What a pathetically sad turn of events for Chicago!

Everybody I know who lives in the neighborhood and shops in the area won't…

I am writing to express frustration at the customer service at the Macy's store in Cottonwood, Utah. I had gone today to purchase 2 pairs of shoes. I waited several minutes in the shoe area without any acknowledgement, even though 2 associates walked directly past me. I, consequently, went to the POS in men's furnishing to see if someone might assist me there. The associate there said that he could not help in shoes. I went to another POS. Same story.

So I went back to the POS in shoes. I waited for another 10 minutes. The associate there walked past me 4 times, but didn't make eye contact, didn't say she would be with me, didn't say that she was assisting another customer. In the meantime, another customer came up to the POS, and she finally, in exasperation, left without making her…

4/20/2015 , I ordered a $115 dollar fragrance from your Mother's Day fragrance catalog. I was expecting to receive a Tote Bag #1936098 as stated in the catalog (any women's fragrance purchase of $85 or more receive the Tote Bag).

I was sent an expired coupon with the dates WED, Nov12- Thurs, Jan1,2015 to take 20% off of various items. I was very disappointed and dishearten with my online order.

I was shopping for a gift for my friend's son in the children's department. It was Friends and Family day, but I had forgotten my flyer at home. When we walked into the store, we asked a salesman at the front of the store whether they were giving the F&F discount even if you didn't bring a flyer.

We went up to the department. It took quite a while to find his size, but when I did I went to the register and there was nobody there. My husband found the 3 women who had previously been at the register chatting it up in the other dept.

" Lisa, the girl who finally meandered over to the register as slowly as her legs could carry her, said she had no flyers. I asked her name, and she told me with a bored expression on her face. What kind of customer service is that?

They're more helpful at TJ…

I purchased 4 pairs of boots from Macys.com in December 2014, and used my Macy's credit card for the purchase. In January, I returned 2 pairs and was sent gift cards as a form of reimbursement. After calling numerous times to have the credit converted to my original form of payment (Macy's credit card) I still have not received credit.

Today (April 23, 2015) marks the third attempt, and I was told to expect a credit within 10-15 day (THIRD TIME). This experience has been the WORST ever! Today I spoke with Ron who is a senior specialist in the Philippines for Macys.com and was very nice on the phone; however, he was not able to contact anyone in the "back line department" to assure me this matter would be handled today. He was not even able to contact his superior and make them aware of…

I made an error, and didn't make my monthly payment this month (and even though I have a due date, the month is not even out). I have been receiving numerous phone calls about my payment not being made. I really don't appreciate the harassment that I am receiving.

It is my responsibility to make sure that my monthly bills are paid, but being harassed like this is very annoying. The way I am being harassed, you would think I owe thousands of dollars. Can you rectify this situation on how your staff handles these types of situations.

I have two complaints. I think it is unfair NOT to give a person 20 per cent off just because one lives debt free and chooses not to get a Macy's credit card. Why is that?

Also - And I know employees asked me to say something - at the Lloyd Center location - the paper towels have been removed from the ladies' restrooms and hand dryers have been installed. Most people would like paper towels put back - two huge reasons for this - - most people like to turn off faucets and open the doors with a paper towel (hygiene reasons) AND

hand dryers are a huge source of spreading germs - and this can be confirmed by the numerous medical research articles! I hope some satisfaction will be given to me regarding both of these issues. On the positive side - your employees are friendly!

I placed an online order with you guys while the promotion was going on. The first time the company I bought from was Estée with the free items. I bought it online but what I received were only products I bought and didn't include my free gifts.

That experience was okay because when I called you guys and you said you'll ship it to me and I was happy with that. But then again I bought more items from you guys during a promotion but this time is from Clinque.

I was told if I spent a certain amount I get my free gifts but I never received it. I called customer service and was told the free items are limited to supply so as soon as it runs out, you don't give it to customers anymore.

Let me just say, that is a scam! A huge scam! Cause when I went on the website your promotion was still…

26. I received a 10 percent discount for being a visitor. The receipt no is R5097466011116847103. I paid using my prepaid MasterCard. Two days later when I checked my balance online I noticed that I had been charged twice. I have tried to call but always closed - says Eastern standard time.

You should have enough information to rectify this as a matter of urgency. I am leaving Hawaii on Saturday night and still have gifts to buy. I have my US mobile off most of the time but if you email me I will switch on.

This was unprofessional and needs to be rectified immediately please.

About a month ago i applied for a Macys card and i was denied. A week or so later i received a letter stating i was denied for an old delinquent account. So I decided to check my credit report to see if I had an account on there.

Which nothing showed up for macys. Over the last three days I have contacted your company to figure out what’s going on and where this other account is coming from. I had no luck with no one in the credit department or in your general customer care.

So today 4/8/15 I decided to do an online chat with your company for assistance. That got me nowhere. I do not feel that none of your agents were there to assist me, nor were they concerned about what my issue was.

I am rebuilding my credit and if I have some account that I am unaware of I think your company should…

I have wanted to express this for a long time. I am about 5 min. from Southdale Center in Minneapolis,MN I go to your Macy's store located there. I can only wear Petite clothing. I go to your store frequently and I am constantly upset with your Petite Department for women.

This department does not carry current, up to date fashion for women my size.

Also, the clothing is not of high quality. I have seen this department move around from its own store to now a small area. If I ever want to find anything in this department, it is totally impossible.

First of all it is a mess. There are always racks of clothing in total disarray. Who wants to shop in this department when it is not only a mess but the quality of clothing is very, very cheap. Don't you understand that there are those of us who…

I order a pair of of Slyle&Co Miloe Black dress shoes size 7M , I received 2 left shoes instead of a correct pair of shoes (right and left). This has happen numerous of times. I called and informed the young lady about it, she apologize about it and said she would reshipped another of the same pair of shoes.

26 for this shoe, why is that? After all of the inconvenience of getting 2 left shoes and gas burning to the UPS store to delivered package, I should received some kind of discount or some kind of compensate. Please respond soon regarding this complaint.

I purchase a Phillips Norelco Aquatec razor and have never received my rebate. I had also purchased a Black and Decker coffe pot on another shopping trip. Both were purchased before Christmas 2014. I called the rebate center and finally got the rebate for the coffee pot on Friday.

The person on the phone said it was put in the system wrong and had the wrong address. I ask about both rebates but only received the one for coffe pot. I have a Macy's Credit Card so you can verify the purchase of the razor.

I sent both rebate offers on the same day. Please process my rebate for the razor and send asap. This is very inconvenient for me first calling and now sending this email. My address is 2733 South 140th East Ave, Tulsa, OK. 74134.

Both were purchased at the Macy's at Woodland Hills Mall,…

I purchase a Phillips Norelco Aquatec razor and have never received my rebate. I had also purchased a Black and Decker coffe pot on another shopping trip. Both were purchased before Christmas 2014. I called the rebate center and finally got the rebate for the coffee pot on Friday.

The person on the phone said it was put in the system wrong and had the wrong address. I ask about both rebates but only received the one for coffe pot. I have a Macy's Credit Card so you can verify the purchase of the razor.

I sent both rebate offers on the same day. Please process my rebate for the razor and send asap. This is very inconvenient for me first calling and now sending this email. My address is 2733 South 140th East Ave, Tulsa, OK. 74134.

Both were purchased at the Macy's at Woodland Hills Mall,…

I enjoy shopping at Macy"s in Savannah. I don't shop often, but when I do, It so HOT upstairs, in the women's department. I refuse to try on the clothes there. I ask the sales person, about the air, they don't seem to know.

I can shop any other store in the mall and it is so comfortable and cool. It should be like that in your store. PLEASE GET AIR CONDITIONING AT YOUR STORE!!! Someone is going to pass out. :{

On Sunday March 29th I returned to Macy's with my cousin to exchange some products we had received from Lancôme. I went to Lancôme the night before for my make-up it was my birthday. It took forever for someone from Fashion Fair to help me.

Actually the young lady at the time did not assist me, but the young lady from Lancôme did. I enjoyed my make-up more then I do Mac so I looked forward to spending a lot of money with Lancôme.

However, I wanted to exchange one of my purchases for two gloss's instead of the eye lash primer. My cousin wanted to exchange her stuff the red lip stick I brought she loved. We went over to the counter and no one was there.

We stood there for 10 min and then I asked a young lady from Este de lauder to help me and she said sure but decided to start on a customer…

I called your store in Troy Mi. ,that I may purchase for my granddaughters birthday , the sales associate put me on hold and never did come back to take my call. , is rather pricey for childern clothing and the sales people obviously don't care if they make a sale for your company or not.

com but I was going to come into your store to purchase them . Money lost to Macy's is all I can say. Not real excited to go back and shop at your store ,the sales associates are not the most helpful ...

Either in the store on on the phone

Any stars would be too good of service for this group. The service has been atrocious. I have been trying to pay them since December. it has been a disaster to say the least. They keep sending back my cheques- one a valid reason but the other was not.

Everytime they add $25 charge. If you are from Canada they are not easy to deal with as the bills come late, you cant pay except by cheque and then if they DECIDE they can't match it down to the penny or really they cant read, they send it back and add another $25.

Canadians beware before you get a Macy's account. I REALLY REALLY urge you not too as they do not have a user friendly payment system.

I was charged 3 times for the same purchase at Lenox Mall .When I saw the receipt in the Internet I tried to contact Macys customer service,and I have being trying to call them over 2 hours. When I got an answer, they put me on hold and hanged the phone. Tomorrow I will try the store.

I wanted to purchase a handbag, there was no at the register nearest the display. I went a counter and asked if the clerk could check me out, she said "I don't have any bags large enough try over there" directing me to another counter, at that counter, I was again directed to go to another counter.

I then told the clerk that I did not believe that I as the customer should have to wander around the store to find a place to pay for a purchase. That clerk did check my out. I find this level of customer service to be unworthy of Macy's, perhaps at WalMart.

On March 12,2015, I had a delivery scheduled for 930-1130 to have a mattress and box spring delivered and the removal of the old one. I had received a call confirming the date and time window. I had to arrange someone to be here since I was not going to be since I had made plans prior to placing my order. No less than 24 hours before the delivery was to take place, I received yet another call confirming date and time, only this time the time was changed(without my knowledge) to 330-530 in the afternoon.

I called the customer service number and explain the situation and at that time the representative said that maybe I should make other arrangements since there was nothing she could do. My husband left work 2 hours early on the delivery day which was a real inconvenience. I returned home…

I called Macy's to complain that the box springs were broken. They sent someone out and told me the bed was defective. I spoke to someone at the warranty company, they told me they would replace it with one that was comparable to the one I had.

The I get a letter stating that they do not have that they can replace my old one with. So now they want to give me credit foe my damaged mattress before I can get a new one, or purchase a new one and when the pick up the damaged one, they will the give me credit back to my Visa card.

This is not good customer service. If they come get the bad mattress before I get another one, I will have to sleep on the floor. I am willing to purchase another one at a slightly higher price, and just pay the difference, but they won't even do that.

They can come…

After placing an order on macy.com (70$ worth of merch.) I received an email notification my order was in process. Then two hours later I received another notice telling me my order could not be processed and was cancelled and I needed to contact their consumer protection department. I called the number, thinking there was something wrong with my card. I separately checked my card status in preparation for the call and everything was fine. The call started with the operator on mute, once she figured this out, she couldn't get into her system. I had to give her my order number two times.

She told me there was an issue with my card and the address I gave on my order - she couldn't tell me what the issue was but that I needed to call my bank and check my personal information and then call…

There has been a billing mistake on my account, they keep adding for charges 40 calls to them, get people in other countries, cannot understand them calls every 3 hours from their credit department . I am going to close my account. Something is very wrong with their way of doing business

Our mattress we purchased from Macys started sinking so we called for an inspection. Macy's Inspector came out to 33080 Brockway St. Union City, CA 94587. 45 toward a new mattress. 20. 00 delivery fee was waived as Macy's had to pick up our old mattress when they delivered the new one. That never happened either.

We received a statement from Macys showing 0 balance. 74. I called Macy's CS several times and each time I was transferred from one department to another. I want to take care of…

I chose Macys as my first stop on my black friday outing. With coupons in hand I started my shopping. My first purchase was 2 pairs of boys pajamas. They were buy 1 get 1 free. At the register I was told none of the 2 newspaper coupons would work nor were the card coupons sent to me by mail. Not happy but purchased them anyway. My next purchase was a pair of ladies boots, needless to say the same thing happened at the register, no coupon worked. This time I asked why and was told of all the exclusions, wow..

My next and last stop was the ladies department were I had several sale items from pants to tops. Off to the register and of course 5 out of 6 items were excluded. I expressed my unhappiness to the sales lady and she responded, yes 80% of the merchandise is excluded and most of her…

I received a $100 giftcard for Christmas. I was looking forward to using it. I spent a lot of time finding my items. I attempted several times to checkout and it wouldn't accept the card. I tried several more times on my PC and also on my iphone.

I chatted w/a customer service rep that was no help. I closed out and retried. Same result. Again, I tried to do the chat assistance. Same result. I continued to try and finally was able to get a rep to help me. xx. I received free shipping.

The online Rep informed me that was an online special offer only. Excuse me??? All in all, it took almost 2 hours to place a $98 order. I will NEVER shop at Macy's again. There are too many competitors to shop at.

Macy's you have lost my business and I will make sure to mention this crummy experience to…

My fiance bought my ring a little over a month ago and yesterday we went to go get the ring resized. The jeweler informed us that some stones were missing and chipped. Missing and chipped on a $1400 ring are you kidding me?

So I went back to Macys to complain and they told me its after 30 days so they cannot do anything. I kept asking and begging them just reorder the ring in my size with all the correct stones and they said they would have a manager call me today. They still haven't called.

This is the ring of my dreams and the happiest time of my life, I bought it at Macys in confidence that it would be perfect. But they have just been rude and uncooperative. too much to ask for? I dont think so.

I made a purchase on 9/3 at your Macy's Miami FL Dadeland store in Miami for 96.30. I called your customer service (305-835-5740) to inquire why in the statement I received shows a balance of $138.03 since when I made the purchase I did not have a pending balance on my account. The lady I was explaining my concerns to, kept interupting me and did not let me explain what was that I was calling for. When I asked for a supervisor or manager she immediately put me on hold.

After waiting for approximately 1/2 hour someone dropped the phone. I believe I have a right to ask when I am being charge more than Im supposed to pay. Please let me know what is the main function of having a Macy's customer service. I thought that it was where a customer can call to ask questions regarding his or her…

I was / used to be a faithful Macy's shopper, buying all of my clothes, husbands clothes, and stepchildren's clothes there, adding up to the thousands over time. I am also 44 years old and have NEVER been late for any payment my entire adult life, even before credit cards became common.

My current method of payment was set up to receive email bills, for the sake of saving more paper for recycling. I unintentionally missed my email statement and forgot about it. Other things going on - working full time, working towards another degree, and working with a lawyer to try to file custody for my stepson. Considering my loyalty to Macy's, you'd think that I would receive a call, an email, something to remind me or warn me - people do have emergencies in life to deal with. Instead, they file my…

m a subscriber at mtn celluler i've have had my contract with mtn for a year now. It takes an hour to loc into facebook social networks and the internet in the Rustenburg area. I've already compained twice on uor local newspaper but the service never improved.

Mtn is deducting money from my contract but i don't recieve any service. MTN MTN

on jan. 15,2013 my sister and i were in macy’s department store located in the city of adventura 19535 biscayne blvd, store tn nbr 305-682-3300. we were visiting the store because i was looking for a white purse. however, i found none to my liking. we were browsing like most customers do, just enjoying a girls day out together. i rarely shop at adventura mall.

but, we had went to the movie theatre located in the mall so we visited several stores in the mall. while in macy’s we visited the bedding section, the purse department, the perfume counters, and the shoe department. while in the perfume department a caucasian gentleman in a blue suit walked by and greeted my sister and i by saying hello ladies and we greeted him back. i thought to myself how friendly he is since no other worker…

I am unable to go to Portland to do my Christmas shopping. Asking my daughter to do my shopping, I requested she go to Macy's to pick up a gift for me for one of my grandsons. She found what I had wanted to get for him, she then was looking around for more ideas.

00 higher than was advertised. 00. She was then told that sale was only good until 1:00. As she saw no sign to indicate this, she was upset. I understand this time of year your company is dealing with new employees and the Christmas rush, but this is no excuse for bad business practices.

takes 20 things done correct to make it right. You have lost a potentially good customer. We went to another store found a better quality jacket for less money, and is what my grandson wanted, your loss. Will never shop at your store, and will…