Macy's

Last week on a visit to Tampa I was asked by my Daughter to purchase a Cinique product under the gift promotion. I went to Macy's University Mall counter who had the gift program running spend $27 to obtain gift I requested the moisture surge product for my daughter and after purchase notice my bill was $52 and

asked if this was correct I was informed by the assistant that it was and there was an upgrade to the gift if I spent $55 I would qualify. I did this with purchase of the face soap which I knew she used.

On returning home she was horrified at the costs the assistant had given me a larger size of the original product $52 instead of the $39 size that would have still qualified for the gift and also negating even contemplating the up grade. I feel this was underhanded exploitation.

March 5, 2016, I forgot my password so tried to reset. Since the response to the verification question could be written in a number of different ways, I ended up being locked out of my account. When I contacted customer service to get it unlocked, the first representative told me he was unable to either send me a link to reset or send me my old password and told me it would be about two weeks before it could be reset.

A second representative verified internal problems. This is not a new experience with the Macy's on line account technology and is unacceptable. Other entities are able to immediately send a link to reset a password. Why is Macy's unable to do so?

I purchased a dining set in October 2015. The side of the table has a scratch/scrape on the side. My granddaughter sent an email along with the receipt/date of purchase/and a image of the scratch. This was sent at least four times and no one acknowledged it.

I wanted to know what can be used to cover this scratch/scrape. I'm at work at the moment and don't have the above receptor a photo of the image with me. I wanted to know what can be used to conceal the scratch; if anything.

It was purchased in good faith and I would like a response in good faith also.

I placed an order online that was confirmed and waited patiently. Placed on the 17th. I waited until the 29th to inquire. I was treated rudely with ignorance towards my time and the supervisor added zero. she has absolutely no customer skills nor did she have a bit of empathy.

She did not try to resolve the problem. If you have had a similar experience please let me know.

I was at Macy,s with my wife, at the Huntington Station, NY store, in the Walt Whitman Mall. I was there to buy a certain color men's dress shirt. After I found what I came for, my wife and I got on line at the cashier, near the men's dress shirts. There were 2 cashiers there, a man and a woman, we were taken by the man. The woman, who was at the other register seemed to be annoyed that I was asking our cashier about which discounts I should be getting. At one point, she gave me an extremely unpleasant look when I was asking about a discount if I use my Macy's credit card.

I have been buying at this Macy's for many many years and have never had any unpleasant employee before. Everyone who works has to be nice and kind with their clients, so why is this cashier excused from this? I believe…

I have applied for my Macy's card (Account number - 6035-3400-0563-4064) on October 2015 from Mall Of America (Bloomington, MN) store. But before getting the actual card on my hand, I got a statement letter from Macy's, saying that I have an outstanding bill of $642 and I found that the entire amount was a fraudulent activity. I immediately spoke to customer care and they convinced me that they are going to investigate the entire thing and for that I have to fill up a form and I have to submit to them.

I got the form, filled and submitted. Till then nothing has happened from their side. On next month I got another statement asking for late fees. I again spoke to customer care and they waived off the late fees. They also confirmed me that they are going to block my number so that I won't…

I went to buy Shoes (two pairs) and when I asked the Customer Service person at the shoe department, i had to wait for her to stop talking to her co-worker. Finally, she asked me if she could help me. I told her what I wanted and in what size and she said, sit down, i will get them but continued to talk to her co-worker for about 10 minutes! finally , she went to the back and came back with only one pair because she couldn't find the other.

I tried it on and it was perfect but she said , it looks small, I replied, no, it fits fine. She repeated a couple of times that it didn't look like it was the right size. Frustrated, I said, I am taking this. She took the box and started to help me when another customer came and said, I am taking these and the other lady said you can help me. I felt…

In December I purchased two bottles of juicy couture for a gift for my daughters. The did not like it so we returned them on December 30th. For the one I purchased a Light Blue set and for the another I purchased another scent of juicy couture that you did not have in the store but ordered for me.

When I received my bill I had a credit for the one juicy couture and a charge for the light blue. The other one the gentleman at the store was doing a one for one exchange but on my bill I did not get a credit but I did get a charge for the one I ordered. Instead of being a one for one exchange I did not get a credit and I got a charge. So now I am paying for 3 when I only purchased two. The customer service staff were rude and incompetent when I tried to have a conversation.

After about a half…

I placed an order today and immediately got a "cancelled" notice. Order #: 1180633488. Order date: 01/28/2016. Something about fraud--so glad you are looking out for the consumer---however this has gapped every time i place an order. then i go through the 20 minute telephone hold--then you i have to listen to someone who can barely speak English and then the phone goes dead. If i actually do get to a person the standard mantra: "sorry sir, i can't divulge that information" and no--there is no one you can talk to--order cancelled.

I just want to throw money at you, but you do not have reasonably efficient customer sales process for placing orders. How you have manage to keep the doors open for more than a century is beyond belief--but hey--you all have nice parade! And i will bet you no…

Submitted Christmas rebates per directions. purchases were made within the required dates. Each rebate was initially denied as invalid due to the purchase date being entered incorrectly at the rebate center. I was not advised by the rebate center in any way. I discovered this error by checking on the rebate about 2 weeks later when i never heard anything at all. Two out of three rebates were adjusted. The third was not even researched. I have responded to the email and advised the purchase date was entered into their system incorrectly and referred to the tracking numbers of the rebates that were adjusted and checks were supposed to have been issued on.

This has been the most frustrating experience I have ever had with Macy's. I have never experienced anything like this in all the years I…

I bought a pair of sapphire earrings that after the purchase I was informed that I can pick them up on 1/31/16. I used my Macy's gift card. my plenti points and my Macy's card to pay for these earrings. Since I cant have them today, refund my purchase. The purchase could not be voided because I used my plenti points. I earned every single point on that Plenti card at that Macys. This happened today 1/22/16. The poor young girl behind the counter had no idea how to even ring the sale using my Plenti card. T

he manager, Sarah, came over to jewelry to explain to me that my gift card is tied up until the 31st, my plenti points are tied up, and that she couldn't let her earrings leave the store until the 31st. She can keep her earrings and Macy's can have my Macy card. The reason I had a gift…

I bought a twin bed from your Eastland furniture center, Columbus, ohio this past Sat. salescheck #26236658, associate 71624701 who did explain there were no returns. We set it up last night and unfortunately there were several cracks in the sideboards.

The reason I did not see this when I purchased it is that they were wrapped in heavy plastic and I could not see the cracks. I understand the "no return" policy but I do believe I should be credited dollars for the damage to this bed.

It was the only one in the store. I do not give my phone # as I am hearing disabled and do not take calls. Thank you for your attention to this matter.

I ordered a blazer on line. Love it, fits perfect and looks great. My biggest disappointment is it reeks of perfume. I am allergic to most perfumes. They give me a terrible headache. There is no reason that the blazer should have perfume on it unless it was used by someone else or put on purposely.

I am going to try airing out doors but if it doesn't work I will return it. The packing ID is 71392 503. I would try to exchange it but would be concerned that they would send me another one with perfume on it. Very unhappy about this.

99" Crockpots with $12 rebate. 99 (two separate transactions) and submitted the rebate form. Nowhere on the form did it say there was a limit per person, so we just sent both receipts (hers cash, mine credit) And UPC's with one form. I received $12.

I was told only limit of one per person. They need to state that, as it wasn't in the fine print, I read over it carefully, or I would have happily sent in two envelopes separate for us. Be very cautious when purchasing from Macy's offering "rebate" like sales.

I am upset that when shopping at the Chapel Hill Macy's which is due to close, I spent over $250.00 and was unable to earn any plenti points or Thanks for sharing. I used my Macy's card and I expected to receive Thanks for sharing and plenti points as that was the reason to sign up for both as an incentive for using my Macy Card. I was unable to return anything to take my business to another Macy's so I am asking for reconsideration on this as a loyal Macy's customer for over 15 years.

I have received a finance charge on my last two bills without an explanation. I always pay my monthly charge in full so there should be no finance charge. Today (1/11/16) when I tried to contact Macy's by telephone I found that they only have an automated phone system that continually routes you in an endless loop.

To my knowledge there is no way to reach any customer service to remedy the issue.

My grandson went to the Macy's at Governor's Square Mall in Tallahassee, FL to get the security bar taken off jackets that I had given him and his brother for Christmas. He had the receipts with him. He was told that the items were not on the receipt and that their machine to take the security bar off was different and would not work on the security bar on the jackets.

My daughter mailed the jackets to me from Tallahassee, FL. Upon receipt of the jackets, I took them back to The Falls in Miami where Mr. Thomas Meyer apologized for all of my inconveniences. I want to commend Mr. Meyer for his handling of the problem, however, I am throughly disappointed and upset that we had to go through the aggravation of this problem after we spent over $500 at Macy's buying Christmas gifts.

I bought my son jeans on line for Christmas. They were not the correct ones and I had to return them. I just paid my bill in full and mailed the payment Monday, January 4, 2016. When I went to return them I was not offered cash back, but a credit on my account or a gift card.

I no longer shop Macy's is I can help it, due to the fact your coupons are worthless and your return policies. 36 to give to my son to replace his gift and have a gift card which will take me forever to use in your store, if I don't lose it first.

I would like to have my money back. 72 at your store. This not fair. My husband is on a fixed income. You have now given me another reason to not step foot in your store. I love your store but your policies do keep me out of it.

I have taken my business to Kohl's. Yes I…

Macy's allowed my ex-wife to use my Macy's credit card card and take over the limit of $1500 to $6200. I filed 2 complaints and your fraud agents is still telling me I'm responsible for 2 years. I've been asking them not to allow her to use my card they but a security hold on it with only the card holder to use and still they allow her to use it. If I'm always recorded when I call why has this still been going on.

I have received 3 new cards I this time she was still able to use it. I never called to request a limit change , and Macy's should of never allowed a change without my permission please look into this case and contact me on this matter.

I ordered six items from the online store which were to be Christmas gifts for family. A delivery was made 2 days later - wow! Fast service. I opened the package - NOTHING I ordered was in it! Had the right packing slip with all the items I ordered listed, but I received four items I never ordered. I called the toll free number and was assured they would ship my order out right away and send a return label via email for the wrong items. Before hanging up, the rep said "Oh, wait - I see two of the items you ordered are unavailable" - the two most important items!! So I requested cancellation of the entire order, asked for a full refund to my PayPal account and the return label for the wrong items.

Several days later: still no return label, and no refund to my account. I called once again -…

Several weeks before Christmas I ordered 2 white towel monogrammed in Silver for my son's fiancee. When they arrived the week before Christmas, even though the packing slip said white towel with silver monogram, they were ivory towels with a garish gold monogram so whomever filled the order did not take the time to do it correctly or just stuck something in the package and hoped it would work. They did get the monogram right but in the wrong towel color and wrong monogram color. I immediately called Macy's who apologized and said they would expedite my gift with the correct towels and I should get it on the 22nd. The sales rep guaranteed the package would be here by the 22nd and I has asked her several times to confirm.

She was very confident because she had checked to make sure the item…

I had called in to make a payment on my wife's card. The gentleman that answered said he couldn't tell me the payment amount but said if I guessed it he could confirm it. After I guessed it he informed me they didn't take cards over the phone. Then I asked to speak to his supervisor Cheryl # 9103553 answered the phone and went thru her speech. I asked to speak to her boss , she put me on hold for only a few minutes then came back and said he was in a meeting.

I told her I would hold, that's when she raised her voice and said ok fine the hung up. I will drive the 25 miles to store tomorrow and make the final payment on the card and close the account. And that will be the last time I will walk thru a Macy's door. If I can't make a payment then we have to pay a late fee. Then why don't you…

On the 16th of Dec. I made an on-line purchase at Macy for $115 and received an email with $20 Macy money. I thought: YEAH! Not so fast. I have been unable to access the money either to use for another on-line purchase or to print it up. After I had so much trouble with trying to place the order I decide it would be better to print it and go to the store. It wouldn't give me the code.

I called Macy's customer service department twice this morning and have been on the computer for a good part of the day trying to redeem this. I'm making a complaint now because I'm past annoyed. After finally getting someone on the phone who asked me to hold on for a couple of minutes, I finally hung up after holding on for almost an hour.

The darn money expires on the 23rd. And probably6 by then the mini…

I ordered a king size down comforter. 00. The wrapping job was disgraceful and it will have to be re-wrapped. I would like a credit for this service which brings Macy's down a few pegs in my eyes. Will have a hard time shopping at Macy's again.

12-19-15 Went with my fiancé to Macys today as he wanted to purchase a xmas gift for me. Selected a Michael Kors crystal pave bangle braclet. The retail ticket price was $125.00. On top of the display was a sale sign that said 50% off. Asked if it was on sale and clerk checked and said no full price $125.00. My fiance said was ok as we had six different coupons for Macys and could use one towards purchase. The clerk tried all of the coupons which were not expired and said none of them applied a discount.

I checked all of the coupons and read the exclusions and they did not indicate the Michael Kors was excluded on any of the coupons. I can see that all coupons might not be applicable but when you have six and can use NONE this is not acceptable. Why does Macy's print coupons that are not…

Tried to log on to my Macy's Profile. My password did not work. Locked me out. Ok fine-So I call Macy's Customer Service and after a very very long wait- get transferred to Tech support. The rep had such a thick foreign accent that I could not understand her.

After multiple attempts explaining my problem with Log In; she told me the computer system for re-setting passwords was down and to call back in 48 hours. Are you kidding me? A system upgrade during Holiday Season- what IT moron would do this?

com- they don't have problems like this. Very poor IT service from Macys. Very disappointed.

I have been trying to get my Macy's plenti point to work. every time I call customer service whatever they say there doing dose not work. I have called many times about this problem. My Macy's card won't link up with plenti points. I get the point but Macy will not allow me to use them when I check out. My Macy card is a different # online then the one I have. I have stated this many times.I've been to plenti many of times They can't seem to fix it. Either can Macy's.

Your customers service people are very rude and they don't even understand when I say my name. I can't understand them either. It very frustrating. I've spent two hours on the phone just today. Any there has been many more times. I use to like shopping at Macy and I shop a lot there but I may not any more because you…

I ordered a sweater at Macy's Online. The sweater is to big I want to return it but it came without a label. I called customer service and asked for a label to be emailed to me; the young man who I really could not understand his accent finally after many questions if I really wanted to return it said he would email me one.

Next day no email I went through the process again with another young man I could barely understand; he said he would send the email. Still no email. It should not be this hard to return an item. Why is there no address on the website, why no return label with package?

In my last bill I received a past due amount $27.00. I immediately contact Macy's credit department to correct this problem. I always sent Macy's twice the amount own. My bank show the amount of $50.00 dollars paid and cashed as of 12/1/20015. The first person I talked too finally acknowledged the payment and ask for a $8.22 balance, I gave it to him. I asked for update and when the next payment was due. He said it was up to date but did not know when the next payment was due. This did not sound right. An hour later I called for clarification.

The next person first stated I own the whole amount. When explained I just paid, she acknowledged the payment of 8.22 was just paid. The $50.00 was mark paid by my bank who takes out the money from my account before sending the check ( registrar…

On Sunday 11-29-29 at 3:30pm I was at the Macy's Plaza Bonita store in San Diego, CA. I was standing in line at the check stand with my daughter to purchase a sterling silver necklace finished jewelry and I was the 2nd customer in line.

After the female Hispanic clerk rang up the order of the customer in front of me, the clerk walked away from the register and told me, "someone else will help you". She then walked away from the checkout area. I was VERY UPSET because I was standing in line for 15 min.

No one else came to help us. I then turned around and saw a female clerk standing next to a register and I asked, Could you help us please? and the clerk replied, "Yes". I walked up towards her and put the necklace on the counter and the clerk turned towards another customer and started to…

I would really like to speak to someone in Mr. Terry J. Lundgren's office about my complaint, the CEO of Macy's. Y. I have tried to speak with her for several month s without getting through.

First she is on the phone, then she is with a manager, then she is on a conference call, then the door is closed. I think I could speak to the president before I could speak with her first. I have been a Macy's customer for over 30 years and never have had to deal with this before.

I would really like to speak to someone who can help me with this.

I placed an order through Macy's online (order no 1158975443) on 19th November, Stacy Adams Brayden Cap Toe Oxfords shoes size 8M using 15% discount in offer (SUPER). Later I realized I put in the wrong shoe size. So, I called in on 20th afternoon to Macy's customer service center. Before that, I checked online and the order was yet to be activated. I talked to a lady representative and explained the mix up with the shoe size and requested her to change the size to 8.5M. She said she took care of it and it would take 24 hours to show the updated info. Next day which is today, I get an email saying that part of my order is on the way. So, I got curious with the phrase "part of my order".

So, I go online and realized that the Macy's customer service representative has placed another order…

The Macy's 1800-511-3207 phone number rings 2x then hangs up, if you do get through it says hold on for the next avail. person after waiting 5 min it hangs up. I finally got through and the person said let me put you on hold to check out the problem and she never came back to the phone.

I was put on hold for over 10 min and then the phone disconnected! Macy's customer service if beyond terrible. 00. 00 interest fee. If Macy's sends me a new card it should be connected to my expired card don't you think?

I do not think I should be charge a late fee since I did not know you open a new account for me that I did not know about.

com: What "Document Center"? - I wasted precious time clicking the button above and then hunting around for some "important document". A. DSNB aka My Macy's Credit Card Account. Tell your marketing/customer retention department that I said Macy's sucks. Glad I paid off your predatory card, and I will keep it open just to help my excellent credit score.

33 (check #1995, PNC Bank) on 10/06/15. 33 instead on 10/8/15. 71 because you made mistake. 71 interest forgiven with no avail. Therefore, I asked to close my account right then because I and my family won't shop at Macy's any more. 71. 71. 94.

71 based on my track record. Unfortunately, You have my check somewhere and I lost the carbon copy of the check so that I can't prove it.

Getting a hold of anyone in customer service is impossible. I have been on the phone off and on for over 1-1/2 hours trying to get a person. I am currently holding for tech support for not being able to access my account online. Going on 20 minutes.

Inexcusable for a company of this size really.

I received a $29.00 penalty for late payment of my last bill. Please note that I live in Canada. I just received notice of the charge today, November 9th. I have sent a money order today November 9th. The due date is November 12th to an address in Phoenix, Arizona. It takes 5 to 7 days for mail to reach there from here in Canada. No doubt that is why my last payment was considered late. Furthermore, you have sent me my bill via the Royal Mail in Great Britain. What is that all about. The date of billing was October 16th and I don't receive it until November 9th because you send a bill to me in Canada via Great Britain. That borders on complete incompetence. In short.

1. I want a cheque from Macy's for the $29.00 late fee. 2. I want an apology from Macy's administration 3. I want my…

All I want is a Macys phone number where I can talk to a 'real live' person about my bill. I am not going to go all into what happened, but I think a 40 year Macys customer, with excellent credit, who has spend thousands and thousands of dollars should be granted this one request.

After 7 phone calls and two days of calling, I got a women with a very heavy accent. Not sure if she helped me or not, plus she told me the birth date I gave her was wrong. I think I know my birthday!

I have written to the president in Cincinnati and got a letter back from someone who said someone from Macys would look into my account. I called this woman on Nov 3, got voice mail; left a response and have not heard a peep from anyone.

If this is really a Macy's account page, then please e-mail me...

I placed order #1150410521 on 10/28. The email I received from Macy's indicated the items would be delivered on November 5th. On November 5th I checked the status to find out the order was delivered by UPS, in which they made three attempts and returned the items back to Macy's. I live in a house with a gate, UPS should have left the package on my front porch, in which, has been done on the past with items I've purchased from Macy's. When I contacted Macy's to have the items returned I unfortunately was informed one of items was not available.

This is unacceptable. I purchased an item, I read the information carefully on the email sent to me regarding the date I was to relieve the item. It's not my fault the items were delivered earlier. Macy's should not include a delivery date for it is…

We brought a sofa from you in October and was trying to pay it off at a nearby Macy's. She was rude and I couldn't understand her and she use a threaten tone with me that we had sign a contact.

After 45 minutes finally called another person who would try to help . the reason I went into the store was the problems my husband was having on line paying our bill. He thought he was making payment on line for six months but it was going to our other account.

its been a nightmare dealing with you on this. We have been a loyal customer to you, buying our Christmas ,daughter-in law register with their weddings, birthday and my new granddaughter gifts. My question to you is where is your FIVE star treatment and what does it matter.

To whom it may concern: On September 17, my credit union mailed a check for $2148 on my behalf to Macy’s to pay down my credit card balance and till date the payment hasn’t been applied. The check cleared on 9/28/15. On October 2nd, I faxed a copy of the cancel check to 1-866-903-7463 and was told they never received the cancel check. I faxed another copy again today November 5, and called after 1 hour and I was still told that the fax wasn't received; I should wait another 2 business days.

Meanwhile, I am getting harassing phone calls from Macy's telling me that I have outstanding payment. I am frustrated. Every time I call Macy's customer support, they tell me to wait one to two billing cycle, it’s been almost 2 months. They payment wasn't returned by Macy's and yet the payment wasn't…

Macy's is leaving Roseburg, OR. Hard to believe this mainstay of our community has decided to leave. I've supported this store, often paying more, to support Macy's. I don't buy my clothes online, so will now have drive 140 miles round trip to shop at Macy's.

Our community is full of older adults who won't be able to make that round trip. You will lose many faithful customers. Please reconsider the closure of your Roseburg store!

Please don't close our Roseburg, Or Macy's. We all love Macy's and it's all we have. Please open in a new location and give this town some good news! I am furious that Macy's has made the decision to close the Roseburg store.

I understand that the mall wants to go in a different direction but open another store in a different location in Roseburg, Oregon. I buy everything at this store. I have tried contacting the Roseburg Valley Mall where it's located but nobody will respond. Why is this happening?

We have only one other department store to shop at so now I will have to travel over an hour to go to Macy's. I prefer an actual location to shop at and this seriously stinks! There are other buildings in our town that hopefully Macy's will move in to.

Please reconsider closing your Roseburg Oregon store. It is needed in this community and I am sure it is profitable. Maybe a new location so you do not need to deal with the mall. Downtown has some nice locations and you could go back to your roots and set up downtown.

I live in Roseburg, Oregon. I shop at Macys all the time. It is the largest department store in our town. Macys is closing in our mall. I heard some kind of dispute. This means I have to travel 70 miles north to shop in Macys.

Everyone I have talked to about this matter is upset by this. Is there any way Macys can go to another location in our City?

We are from Ontario, Canada and came over the border for a day trip. 00 on the Macy's credit card, but when we went to make a purchase, it came back unapproved because they are not able to process the payment right away.

We had to stand at the counter for 45 minutes waiting to get a verification code. To make matters worse the store was understaffed and although the poor assistant called for help, they were all on lunch break. Apparently if you make a payment to lower your balance and you wanted to use this amount to make a purchase, you cannot purchase anything for a few days until the payment has been processed. S.

just to make a purchase. This seems crazy to me.

Additionally the amount we paid was greater than our credit balance. I called Macy's credit department today to make a…

My bank payed my bill electronically and has sent Macy's the proof. I have spoken to Macy's several times, both through e-mail and phone and no one will help. They keep saying have your bank contact us. My bank, Anheuser Busch, did contact them and was told it would be taken care of.

There has been interest and late fees applied and it will probably go against my credit. I can't believe that a company as big as Macy's has such terrible customer service.

I had been looking for dining room chairs forever and found what I wanted at Macy's. The chairs, originally $169 were on closeout for $44.10 each! I was SO excited. I called and ordered 4 which came to $176.40. Then I found out there was a $200 delivery charge plus $20 because I lived in a "remote" location! I understand delivery charges but absolutely no where on the webpage did it mention a Delivery charge. There was all kinds of information on the actual order page about shipping (I read all the fine print), and in red at the top of the page, "Free Shipping on orders of $99".

I was not able to ship to the store and pickup, I was not able to go to a Macy's furniture gallery to get my chairs, I was not able to go to their warehouse to pick up the chairs, and I was told "well, chairs…

On 10/23/15 I tried for about an hour to place an order online but the website keep saying they were having technical difficulties (this is not the first time this has happened to me). I then proceeded to call customer service to place my order.

After 46 minutes of answering repeated questions I was told to place my order online because the customer service rep was having difficulties ( that's what I did 46 minutes ago). I was very disappointed because I missed out on a few expensive sale items for my new home and was unable to check the status on some bedding that has been on back order for 2 months (I have spent well over 14,000 dollars on Macy's home decor).

I have been a loyal Macy's customer for over 23 years. This was a huge disappointment to me having to write more Macy's…

While I was in Las Vegas on 11th of this month we purchased a black Armani jeans shirt as a gift. On our return to UK we noticed holes in the shirt where the security tag would have been. It was very disappointing to find this as we are not in a position to take this back to the store.

I can provide Macy's the proof of purchase and I would be grateful if you could refund the money on to my credit card.