Macy's

On Nov 18, 2017 i went to the First Colony Mall Macy’s store to return 6 sweaters that I purchased on 10/07/2017.

688-0045-3636 - Purchase

688-0459-1184 - Return

When I reached home, I noticed that I was only refunded for 5 sweaters instead of the 6 that I returned to the store. All 6 sweaters were charter Club: Black, Blue, Grey, Green, Burgandy and Red.

Could you please let me know how I can go about receiving the refund for the item that was not included in my return receipt?

Thank you, Amanda

I called an order into to center city Phila. Pa 19130. The salswoman sent Items which were all too big. Said return would be free. Called store to send ups return label. com service who could not find record of my order.

I am 91 and sick. Very difficult to find someone to return items to store. After. 8or 9 frustrating phone calls, I was able to get a friend to return items for me. Accurate return info was not initially given.

Also store employees are not knowledgable re: process. Dot com people gave me incorrect info. Phone contact long and not effective. I am a long time customer and I expect better service. Disappointed. Evelyn Katz 2401 penna ave apt6a12 Phila pa 19130.

Used Macy's card for purchase.

Company is ridiculously out of touch with what is going on in retail today.

Too whom may concern , On October 9,20017 I called Macy to place an on line order that I had placed some items in hold box for about week ago. When I called on October 9,2007 I talk to sale person name Greg that was very rude and nasty.

I advise him that I wanted to place order on my account with Macy an that another sale person advise me when I call to ask for 25 0/0 off the current order that was on hold for me, Mr. Greg was so rude that he talked to me like I was nobody an did not care how I felt about was he was talking too me.

So i advise him that I will call back at later time and report him to his manger, he than just said that fine do what you have do. Manger was very nice an gave me 25 0/0 off order an gave me code for next time I place order I will get 25 0/0 per cent of my…

I was given stores name and number to contact for an item my store did not cover I called the Harold Square and it listed they had two items when I spoke to the person she said yes we have two but I will NOT look for it it is not realistic !!!!!!! Great customer service!!! NOT

I have just about stopped shopping at Macy's because you are only promoting your brands that are made for Macy's I do not buy those brands. My friends all say the same PROBLEM we say tho each other Macy's has nothing I want all poor quality.

I was told my a manager you were getting better brands for Fresno, Ca. Well where are they??? Calving Klein is ok . How about giving us some designer brands

I'm extremely unhappy with Macy's. You send me a birthday pass and last night I spoke to two representative from the Philippines trying to use it. Both would not honor the birthday pass and I asked them why not and both calls I was hang up on.

I do not believe this is the way Macy's should treat their customers.

Went to the laguna hills ca on 9/20/17. Purchased some wedding outfits. I was browsing the second floor at about 740 and found some lingerie:bras . At 8;02 the lights dimmed very low. I went to cashier desk and asked what time they closed and she said 8pm.

I was surprised but this store is going thru remodeling which is fine. I have her all my merchandise to pay and she said "oh no ma'am we are closed I can't ring you up. " I told her why and she said her register closed and the store is closed.

I left my items and left. I was disappointed because I would think that I was shopping since about 630 pm that I could at least buy the rest of my items since I was in there. Bad customer setvice

Several weeks ago, my husband and I - Mario and Angeline De Blasio - each received a letter from your credit department saying that we did not qualify for a credit card. That was good news to us because WE DID NOT APPLY FOR A CREDIT CARD.

I called your credit department and they said they would handle it. What is a big concern to me is that your credit department and your fraud department are not sophisticated enough to handle situations which from the reviews on your web site may need some serious reconstruction.

Two days ago, we received another letter from your credit department saying that we were refused a credit card. Again that is good news. But what concerns me is that your system permitted someone in our name and with our address to go through the scrutiny of such an application a…

Never have a had such a difficult time getting someone to help me with a online order until this time. I have been calling for the past three days in regard to my order that I have not received. On Tuesday 20,2016 I called the 1-800 customer service number( this should be change to waste your time service) and spoke with a lady, I have to say she was nice but

I guess you really train your people to always say "yes" because the only thing I was able to get from her was "yes mam, I understand" but really she did not understand. I had to repeat my self about 5-8 times until I got really frustrated and asked to speak to someone else.

At that point she said she would get the supervisor, about 5 minutes later she came back on the phone and said that there was no supervisor available. I had to…

I am a foreign service officer serving our country at the U.S. Embassy in Islamabad, Pakistan. I placed an order for some clothing so that it would arrive when I come home for Christmas. The order was CANCELLED with no explanation. When I called (and after being on HOLD for a very long time) I was told that my bank declined the order. I called my bank and they said, no, the order was not cancelled. I called Macys back, and I was on hold for HALF AN HOUR (costing me a fortune from Pakistan). I was told that the reason for the cancellation was that I was placing it from Pakistan.

I used my own Washington, DC home address, my Washington, DC debit card that I have used HUNDREDS of times at Macys, and my own information. Yet I could not make the purchase.

This is unacceptable. I work overseas…

On Friday 11/25/16 (Black Friday) at 6:09p.m. , my husband and I purchased a Beauty Rest mattress from the Mattress Department at the Florida Mall (Orlando, FL). The total price of this purchase was $2,202.42. I requested to split the payment by charging $500 to my Macy's card and the remaining $1702.42 using my debit card. The sales associate (Heidi Cabrera) advised the only methods of payment accepted for a split payment were a Macy's credit card and gift card. We purchased 2 gift cards totaling the $1702.4. One for $1000.00 (the max purchase amount for a gift card per Heidi) and the other for $702.42. Reservation# 18203394.

The next day, Saturday 11/26/16, we returned to cancel our order as we found a better deal through another retailer. We dealt with Heidi again as she was working…

Sent e-mail this morning but not sure it was sent so I will try again. Bought a LRL satchel (RL16420263495) and had some problems. Package received was in a large white plastic envelope with scuff marks with rips in envelope.

Amazing there was no damage to satchel. I can't believe that Macy's wouldn't ship a quality Ralph Lauren satchel in a box. The store thief detection lock was still on the handle and my wife now going to a Macy's store to get it removed.

Also was told that I couldn't redeem my WOW 20% because I already got the 30% off for FRIENDS coupon. The WOW coupon says extra 20% on my selected day before 12/31/2016. Please let me know why I can't use my WOW coupon.

I am looking for a item that I found on the website I would like to purchase. I called the Macy's in Tukwila, WA to see if the size and and item is avaible and if they could put it on hold so I could come and pick it up.

I was waiting a 1hr and 30 minutes for someone to pick up the phone they never did. That is just ridiculous!!

I placed an order on line last night, which I had been struggling with for a few days as every time I tried to check out my gwp's were not at the check out. They kept running out and/or changing without being able to add to my order.

I finally got the order placed, to be sure the items would arrive before Christmas, as store pick up was not available either, and without the gwp's and got the number to call and inquire. I met the qualifiers, but it would not let me add, the woman I spoke to said I had to order more items, then said it was a system glitch, then said they were sold out of the gwp's.

This was not only frustrating, but I chose many of those items due to the incentives. I was then on the phone for over an hour with no assistance and when asked to speak to someone to voice my…

I was at your downtown Minneapolis, MN, store this afternoon looking for lingerie during my lunch hour. Please note that for convenience sake, I shop at Macy's during my lunch hour for convenience, quality of the items and also the staff.

Today, just was not one of those days. I went to the third floor of the women's dresses and the lingerie department to find something for the upcoming New Year. Unfortunately, I was not able to find a dress I appreciated so I went to look for undergarments.

At first, I found some items and had questions so I spoke to the representatives on the floor. All the time, there was an individual following me. I found this strange but did not put to much thought into it as I was still shopping.

When I finally decided to purchase the items (4 bras, two of which…

Placed order November 24, 2016, checked on order November 29, 2016, was informed merchandise was on back order and will not be shipped before December 25, 2016. Was not notified that item was on back order until I made contact with Macy's.

I just feel black Friday deals are bought as Christmas gifts and should be available in time or notified at time of purchase. Customers need to be able to shop "Black Friday" deals elsewhere if you can not deliver !

I am frustrated and disappointed. We ordered on thanksgiving evening 11/24/16 order number 1305910011, a silver Kitchenaid 5qt professional stand mixer (Kv25gox) in front of my mother in law for her one Christmas wish item she really wanted. It was one sale for $199.99 discounted down from originally over $400. She is the matriarch of our family and does all the cooking and baking every Sunday we get together for family meals including holidays. She's the best cook and baker ever and does so much if it is why she felt she needed a higher powered and tech mixer to make things easier on her prep, cook and bake times.

The online site while ordering wouldn't accept the 20% discount code as we tried multiple times for this item. So as to not miss out, we ordered it at the full sale price of…

00 number one. 00. I have been told that it is illegal for corporations to up your credit limit with cardholders request or approval.

Secondly, I did not request a Star Pass American Express card, no one I have had past issues with American Express. From previous employees Macy's is bad about doing this to their customers. Yes I shop at Macy's but also return a lot, sometime for cheaper prices.

00 charges over the limit because I never authorized Macy's to up my credit limit nor did I request an American Express card. I will also report this to the Credit Bureau. Macy's has to be stopped. This is not fair to customers.

After 2 tries I called Customer Service and explained the problem,subsequently placing the same order. Approximately 1 hour later I checked my email to find not 1 but 3 Confirmations of the same item . Three phone calls later a Supervisor agreed to omit the shipping charges ,since I only did as instructed .

Rather than being treated with courtesy both times the representatives hung up on me. I am a Macy's card holder and have shopped in your store for many years but now my opinion of Macy's is not complementary. I don't expect any Customer Service even after sending this complaint. com

I buy a 2 michael kors whatch online my order came out wrong, I went to macys and let me tell u they treated me like nothing because the lady's thought I couldn't afford the whatch because of my skin color. I feel so bad I was with my daughter i see tears come out her eyes to see her mom treated like that.

don't worry my lawyer will contact them soon. no should be mis treated because she think they can't afford something because of their skin color, I come to the store same day my whatch come with out opening or taking the plastic of the whatch but I couldnt get my money back i was offering store credit.

I spent 30 minutes on the phone with customer service trying to use my Macy's money. She did not understand what I was talking about. I don't know how many times I explained to her. She kept putting me on hold.

She tried to place the order but still couldn't figure out the Macy's money. I ended up placing the order myself and using my Macy's charge I will go into the store and take care of the Macy's money myself.

I am sorry to say this but you need to have English speaking agents. They are difficult to understand and have to spend too much time explaining. This has happened more than once. Spending 30 minutes is unacceptable especially with no resolve.

58, the worst set ever bought that bled thru to my mattress and pillows. It got into my nails and pajamas and turned everything purple. This is not a good set and should be discontinued. I tried to take it back but they need the wrapping it came in so I couldn't take it back, with the receipt.

What a waste of time and money. Please don't buy.

I recently ordered 3 pairs of boots online for the great boot sale. I received one of them in the mail and unfortunately was not sent the correct shoe. I received the shoe in leather instead of suede (I ordered the suede).

I thought no big deal I will just exchange. I called customer service who was very helpful, but sadly when I went to reorder the boot in suede they were out of stock already! Now I will have to return the boots all together.

I am normally very satisfied with Macy's, but it was disappointing that I was sent the wrong shoe, and it could not be restored in any way. I am now hesitant to order online from Macy's again.

I have furnished my entire house with Macy's furniture and although they claim to have great quality and service my experience has been the complete opposite. My mattress is not even 6 months old and it is already defected. I spoke to a supervisor who was very rude and was not helpful.

Although this mattress is clearly defective on their part the most they can do is charge me to collect their poor quality mattress in order to swap it, and that was him trying to "help" me. To charge me for their poor quality products.

I will no longer be purchasing anything from Macy's, you're better off shopping at a thrift shop.

Dear Macy's headquarters. I just received today, September 27, 2016, an advertising Clinique flyer with a gift offer.

However, the Gift Offer is stated being valid Friday, September 23, 2016 through Monday, September 26, 2016 which is the weekend just past. Not sure how I'm supposed to take advantage of this offer if the mailer arrives late? Kind of disappointed I have missed this offer and in Macy's advertising department.

I love shopping at Macy's and using my star pass. Because of the new system whereby we cannot use our star pass down stairs at the clearance department made my shopping experience not encouraging. I think that system should be revised because not everyone can shop regular price items.

I have a gift card that is old and never used. I went to use it and was told that the card was invalid. I was told by sales rep it would need to get it re-issued. I went the the office and no one came to the door.

I went back to the store and spoke to another sales rep and she suggested to call customer service. I did. Customer service rep said the number in the card is invalid and not in the system. So how can I get this card re-issued?

Also the receipt is on wax paper and is fading. The irony is that Macy's gift cards don't expire. But I am yet to cash it and/or spend it because of all the run around that I've encountered.

It was suggested by an e-mail I sent to Macy's customer service that I contact customer service again about a removing an old credit card number that was attached to my account.

Subsequently customer service deleted my current account and then kept me on the phone for almost an hour trying to get the information back in again. Turned it over to technical support which insisted I couldn't input in the information because my browser was at fault.

I never asked them to cancel my card just to remove the old card number that they kept insisting was linked to my new number. I ended up cutting up my current card and now you have lost me as a customer after many, many years.

I will never shop at Macy's ever again.

My bill was late in July and I asked as a courtesy that Macy take the late fee off the bill. They did, or so I thought. Now, I got a bill with a bunch of late fees and interest charges.

My bill went from 90 bucks (for years) to 142. I love Macy's, but I am closing my credit card and will not be back. The amount of time that I have spent on the phone trying to figure this out is crazy.

I keep getting a person that speaks another language and is very hard to understand. I am respectful and patient as she puts me on hold numerous times for over 30 minutes. I have been a Macy customer for years and I enjoy the store, but it is too stressful to deal with this anymore!

It is a shame that you outsource your customer service lines to people that cannot help when you need it. So unfortunate.

The date of my visit was Sept 5, 2016 (Labor Day). I was shopping in the Women's Dept. on the lower level. As I had numerous items in My hands, I asked if I could Hang them on a rack until I went into a fitting room. Of course, they were understaffed, which caused the salesgirl to roll her eyes at me and give me attitude. I am handicapped(which I mentioned to her). So I went into the textile dept. and asked the saleswoman there to call a manager. The manager was Raul. I was disappointed that he was not helping his employees.

Okay, so then I went into the fitting rooms and it looked like a tornado had struck. The handicapped room had an Out of Order sign on it. I opened the door and it was piled high with clothing. I went to Raul and asked him if he had seen the fitting rooms( he had not)…

I need a refund as soon as possible for $27.99 on the order number 1221497742. Also, demanding the better customer service support from Macy’s. I ordered two golf shorts 8/5/2016. Got the email to notified me that order had been shipped, but there was no tracking number on the email. I was waiting for awhile and I did not receive any golf shorts. I have to file a complaint on the customer service persons. I called and talked to 5 customers service persons from Macy and spent hours to talk to them (you should know the names of those by tracing back to the order number 1221497742 every time I made a call to them).

I get hung up many times by Macy's customer service person who cannot resolve the issue and when I asked to talk to the supervisor, they hang up the phone on me. I got a partial…

There was recently an issue with a refund applied to the incorrect account. They were excellent at making sure the error was taken care of in a timely manor I am very happy with there customer service skills.

I place an online order with Macy's 8/5 buy one pair of shoes and get the 2nd pair free. When placed the order it did not give me a free pair of shoes so I call Macy's customer service and told John (representative for Macy's) my order is wrong because I didn't get my free pair of shoes. John said that his manager told him he would need to cancel the order and redo the order. John told me he would give me a call back in 2 hours. Three hours has pass and no call back so I called back and ask to speak with John manager and told him this is poor customer service and I didn't get a call back.

The manager said that they did not cancel the order and the shoes that I brought did qualify for a free pair of shoes you had to buy the same style of shoes. I told John manger that isn't what the sale…

I submitted a rebate form to Macy's Rebate Center in May, 2016. I received notice that my rebate request had been received and processed. Then, NOTHING. I tracked the rebate and it said the rebate had been approved. I contacted the rebate center by phone and the agent was so hard to understand I finally had to hang up. I tried contacting the chat line on the internet and only got promises that the check would be sent. The most recent contact indicated the check was issued on May 26 and I would be receiving it in the form of a post card, but give it an additional 15 days to arrive.

When I asked the agent (Penson R,) who I could contact that monitors the rebate center, the agent said "not authorized the give that information". And then, Penson R. ended the chat/cut me off. How rude. Macy's…

I am one of your most valuable customers, whereas even holding a Macy's credit card. I was at the Macy's in Oakbrook, Illinois in the shoe department. I had an excellent sales lady, however, she was swamped with other customers. So I asked one sales lady if she could get another shoe for me and she stated NO, I had to go to the lady who was waiting on me. So, I over looked that and went back to the sales lady who was attentive to my needs. But at the end of me making my choices of shoes, I noticed one of the shoes I needed a larger size.

Of course the lady who was helping me was with other customers, and attempting to ring some out too. So, another sales person was standing there doing nothing and I asked if she could get the shoe for me, and she stated NO you have to deal with the person…

On July 20th I made a purchase at Macys online and when trying to pay my card was rejected. I called the people at Chase bank and immediately got the problem solved and they approved the order and the order was processed by Macys. I noted to Macys this was a gift. I wanted to surprise my wife but the same night Macys fraud department left a message on my phone and then actually made another call and my wife answered. So goes the surprise. My concern is that Macy's fraud dept shouldn't even have been involved period.

I got the order approved through my bank so My bank knew it was ME making the order or THEY wouldn't have approved it. So where does Macys fraud dept come into play. They had bank approval to process the order so Chase knew it was a proper order and funds to Macys had been…

00 I spent on my Macy's credit card I used to purchase it. My wife did not overuse the bathing suit and she hardly used it all and the suit never made it out of one whole summer. We do not know the brand of the bathing suit and she has since thrown the suit away and went to a competitor for another this year.

Bathing suits especially from Macy's should last more than one brief summer. I enjoy Macy's as well as my wife and do intent on continuing to shop there, however, this issue really did upset us as we never had this type of problem before.

Purchased a pair of Charter Club earrings 6 months ago, can't wear because the stem is too short. Asked for refund. The manager and the salesclerk belittled me by going around the counter and having a private conference and then the snooty associate and the very rude manager said, can't refund because six months ago. I can't wear the rings and I still have them on them on the sales package. This is not the head manager, it's the assistant manager and he needs counseling.

I have had my account longer than he and she have been employed by Macy's. I told him, put a sign up and state, if purchased more than 6 months, no returns. He walked. I used no profanity because I was talking to an idiot and the clerk gave such a nasty look. I told both of them, I shall report you to the head office…

I don't even want to rate Macy's. I placed an online order from your company and it was delivered UPS yesterday. The shoes that were delivered to me obviously had been worn. The shoes were Unlimited, Kenneth Cole Production. Never in my life have I ever been to disappointed.

I order these from one of your advertisement pop-ups from Facebook. As I mentioned before these looked as though that had been worn. The white soles on the shoes were dirty with marks, the bottoms of the shoes indicated the wear as well as, along with the discolored worn strings that were in the shoes.

I hope that this is not one of advertising scams via Facebook. I will never visit or ever order another item from your company. I will not waste my time to upload a picture to this response, because you are getting…

My billing due on April 26, 2016 was delivered in the mail on Saturday May 1st, 2016. Called in the payment today and they would not reverse the late charge because I had another late charge waived because when they changed to American Express the payment was credited to the wrong account.

I have had the account for twenty one years, and they kept me on hold twice for 20 minutes and hung up, the third time I called they would not let me speak to a supervisor and asked me if I was sure I wanted to close it out. I did can't go through this again, even though I used to like to shop there.

I am 73 years old and have lived in this area over 60 years. This Macy's escalator is broken and has not worked for several weeks. Now the elevator is also broken for several weeks and the only way to get to the second floor, have to walk to the back of the store to take the freight elevator. This elevator is funky and dirty b I am unable to walk on the escalator steps to the second floor because I don't want to fall on the slippery steps.

Macy's seems to not care about the customers who regularly shop at this store as well as the. Oasis Sr Citizen Center located in this store. Your management doesn't care about us since we are blacks and Latinos. You guys sure wouldn't let this problem linger in a white neighborhood. I am a preferred shopper over the years at Macy's and at this time…

Last week on a visit to Tampa I was asked by my Daughter to purchase a Cinique product under the gift promotion. I went to Macy's University Mall counter who had the gift program running spend $27 to obtain gift I requested the moisture surge product for my daughter and after purchase notice my bill was $52 and

asked if this was correct I was informed by the assistant that it was and there was an upgrade to the gift if I spent $55 I would qualify. I did this with purchase of the face soap which I knew she used.

On returning home she was horrified at the costs the assistant had given me a larger size of the original product $52 instead of the $39 size that would have still qualified for the gift and also negating even contemplating the up grade. I feel this was underhanded exploitation.

March 5, 2016, I forgot my password so tried to reset. Since the response to the verification question could be written in a number of different ways, I ended up being locked out of my account. When I contacted customer service to get it unlocked, the first representative told me he was unable to either send me a link to reset or send me my old password and told me it would be about two weeks before it could be reset.

A second representative verified internal problems. This is not a new experience with the Macy's on line account technology and is unacceptable. Other entities are able to immediately send a link to reset a password. Why is Macy's unable to do so?

I purchased a dining set in October 2015. The side of the table has a scratch/scrape on the side. My granddaughter sent an email along with the receipt/date of purchase/and a image of the scratch. This was sent at least four times and no one acknowledged it.

I wanted to know what can be used to cover this scratch/scrape. I'm at work at the moment and don't have the above receptor a photo of the image with me. I wanted to know what can be used to conceal the scratch; if anything.

It was purchased in good faith and I would like a response in good faith also.

I placed an order online that was confirmed and waited patiently. Placed on the 17th. I waited until the 29th to inquire. I was treated rudely with ignorance towards my time and the supervisor added zero. she has absolutely no customer skills nor did she have a bit of empathy.

She did not try to resolve the problem. If you have had a similar experience please let me know.

I was at Macy,s with my wife, at the Huntington Station, NY store, in the Walt Whitman Mall. I was there to buy a certain color men's dress shirt. After I found what I came for, my wife and I got on line at the cashier, near the men's dress shirts. There were 2 cashiers there, a man and a woman, we were taken by the man. The woman, who was at the other register seemed to be annoyed that I was asking our cashier about which discounts I should be getting. At one point, she gave me an extremely unpleasant look when I was asking about a discount if I use my Macy's credit card.

I have been buying at this Macy's for many many years and have never had any unpleasant employee before. Everyone who works has to be nice and kind with their clients, so why is this cashier excused from this? I believe…

I have applied for my Macy's card (Account number - 6035-3400-0563-4064) on October 2015 from Mall Of America (Bloomington, MN) store. But before getting the actual card on my hand, I got a statement letter from Macy's, saying that I have an outstanding bill of $642 and I found that the entire amount was a fraudulent activity. I immediately spoke to customer care and they convinced me that they are going to investigate the entire thing and for that I have to fill up a form and I have to submit to them.

I got the form, filled and submitted. Till then nothing has happened from their side. On next month I got another statement asking for late fees. I again spoke to customer care and they waived off the late fees. They also confirmed me that they are going to block my number so that I won't…

I went to buy Shoes (two pairs) and when I asked the Customer Service person at the shoe department, i had to wait for her to stop talking to her co-worker. Finally, she asked me if she could help me. I told her what I wanted and in what size and she said, sit down, i will get them but continued to talk to her co-worker for about 10 minutes! finally , she went to the back and came back with only one pair because she couldn't find the other.

I tried it on and it was perfect but she said , it looks small, I replied, no, it fits fine. She repeated a couple of times that it didn't look like it was the right size. Frustrated, I said, I am taking this. She took the box and started to help me when another customer came and said, I am taking these and the other lady said you can help me. I felt…

In December I purchased two bottles of juicy couture for a gift for my daughters. The did not like it so we returned them on December 30th. For the one I purchased a Light Blue set and for the another I purchased another scent of juicy couture that you did not have in the store but ordered for me.

When I received my bill I had a credit for the one juicy couture and a charge for the light blue. The other one the gentleman at the store was doing a one for one exchange but on my bill I did not get a credit but I did get a charge for the one I ordered. Instead of being a one for one exchange I did not get a credit and I got a charge. So now I am paying for 3 when I only purchased two. The customer service staff were rude and incompetent when I tried to have a conversation.

After about a half…