Macy's

I was in ur bedding dept and the person who's work there is the most disrespect person i came in contact with, he do not know his department or customer service or how to talk to people. He argued with me in front of people and his manager for 10 to 15 minutes yelling back and forward I'll just told the young lady i will call corporate.

If this is what Macy's has come to in theses past year i will not be doing any more business with this company. The young man last name is Hooks.

Aloha, I tried to make an on-line order and was unable to. When I clicked on the "proceed to checkout" button, I came to a blank page with "Macy" on it and the star bag. I clicked on the star bag and was returned to the cart page.

I refreshed the page and tried three other times, to no avail. I called customer service for on-line assistance. I was cut off twice by the agents, after providing my information over and over again. I was asked for the Bag ID #, which I assumed would allow the agent to see what I am purchasing long with the discounts and star rewards offered.

My third attempt, after 43 minutes was also a failure. After repeating my name, account number, verification code and arguing over the price because the discount code which was offered to me on-line was not being approved…

Would like to know why I can not use it online,I am very frustrated at this time. net

I visited the Cottman Ave location on 11/6/18 to exchange a bottle of perfume at the DIOR counter. Walking out of the store around 9:20pm got to my car and realized I forgot my receipt and address book on the counter.

I came back to the door and knocked on the glass to get the guards attention. I asked him thru the glass if it would be possible for him or if he could call someone to bring me the items that I had left behind after only being out of the store for maybe 8 minutes.

Connell the security guard rolled his eyes and proceeded to tell me he couldn't let anyone in the store after 9:30pm. I asked him to call someone from that department and a heavy set African American women came half way to the door and yelled she's going to have to come back tomorrow.

The women put her nose in…

Macy's over billed me by $100 gross plus taxes and after complaining to billing, they said they would only refund me the $100 on my next bill. I asked about the revised tax and they said I could calculate that but basically Macy's was not going to adjust the sales tax and would keep the difference. Not only is this fraudulent, they said they would not credit my account until next months billing so I would be charged interest on this incorrect billing for one month so they get extra interest and the keep the difference on the tax after they almost got away with over billing me $100 on the gross amount.

I asked for a billing supervisor after informing them this was not correct billing and they hung up on me. I called again and they hung up on me twice.

i will be cancelling my credit card…

1ST I dealt with a faulty system which was having technical issues then to dealing with a rep from another country who cannot seems to understand my simple request of cancelling the order. customer rep haled me did not cancel my order within the 30 minute time frame.

held me on the phone for over 50 minutes to tell me she can no longer cancel the order. this is dishonest and blatant robbery. I spoke with numerous reps totaling (6) and no one seems to know what to do and how to rectify the situation.

I'm annoyed irritated and will no longer want to do business with a dishonest company. I need this to be rectified immediately!!!!!

I want to say that yesterday evening when I was at the Macy's location at Pentagon City browsing for men's athletic shoes, I looked for a salesman for assistance only find him busy with other customers. He did nothing to help me nor did call for another salesman to assist me, he just took his time waiting on the White and Asian customers that were there.

When he was finally finished, he looked at me as though I were scum and filth and curtly said," that's not my area I will call someone" he pretended to call and left me standing in the middle of the floor looking like a fool. I feel as an African American male that I deserve the same customer as any White, Asian, or any other race.

What upsets me that the salesman was also Black, it my opinion that that jerk has no business in any type…

On Saturday 10/13/2018 around 3:05 pm I was at Willow Brook Mall in Houston,Texas I went into the ladies room and I slipped and fell hurting my right hip another customer was in there she must have went and reported it to the staff because they all showed up I talked to Betsy she took down my information and then this guy came in there they said they would make a incident report and someone would contact me.

I have not heard from anyone and today is Monday 10/15/2018.

On 9-15-2018, at the Colma Ca, Serramonte Mall store we purchased a couch and had it charged to my Macys charge card to take advantage of the Labor Day sales event. At the time of the purchase, I needed a credit increase, Macy's ran my information and thus increased my credit. We continued with the purchase and set up the delivery of the furniture for 10-26-2018. On 9-17-2018, Macy's sent a letter informing me of the recent increase of credit for my account.

Fast forward to today, October 12, 2018. I get a phone call saying "that my charge to the Macy's account has been declined and I need to provide payment immediately or the order will be cancelled". After calling customer service and speaking first to the entry customer service representative, Oliver, he was unable to help other than…

PLEASE LOOK AT THE PICTUES BELOW OF THE GARBAGE THAT WAS SENT TO ME! I AM WAITING TO SEE HOW YOU GOING TO MAKE THIS RIGHT!

i ordered a pair of ZITAH5P BK RED WHT SIZE 8.5 BRAND OFF LINE THROUGH MACYS ON BRANCH AVENUE, MD, I PAID FULL PRICE $73.67 AND I RECEIVED THESE FLOOR SAMPLE WORN SHOES, WRINKLE WRAPPING, WITHOUT A NEW BAG ON EACH SHOE, DIRTY GREASY FINGERPRINTS ON TH TATTERED BOX AND I AM VERY OUT RAGED. THIS IS RIDICULOUS. MY SISTER THE EXACT SAME PAIR AND SIZE AND HER BOX IS BRAND NEW, INSIDE A PLASTIC BAG PER SHOE, PAPER WRAPPING NICE AND CRISP, AND I WAS SENT THIS GARBAGE. THE PERSON WHO SENT THESE SHOES NEED TO BE FIRED! AND ASHAMED OF HIS OR HERSELF!

WHAT ARE YOU GOING TO DO ABOUT THIS BECAUSE I WANT A BRAND NEW PAIR? I MADE PLANS TO WEAR MY NEW SHOES WITH MY OUT FIT FOR A…

9/18/2018, While shopping today at your Manhattan Beach store, I discovered a man was in the fitting room while I was undressed in the cubicle next to him, and other customers in the room were afraid. When I told him he could not be in the fitting room with ladies who are undressed, he threatened, harassed, cursed and followed me.

I felt afraid, threatened, unsafe. Two of your sales people made every effort to call security and handled the situation beautifully, but one of your employees aggravated the situation, made it worse for me, and secondly, your "security" person who responded, was dismissive, seemed annoyed and

bothered, and ignored the situation and stayed on his cell phone for 10 minutes instead of taking action. After the long ordeal, I ended up buying a $198 suit, but I am…

I am so unhappy with the way I was treated at the Macys at South Shore Plaza. I went in with a anne Jlein watch and a necklace and earrings that matched which was given to me as a birthday gift on August 5, 2018.

I have never in my life returned anything in Macys I was told nothing can be done without a receipt and need 3 forms of proof it was bought. I said I am just looking to exchange and get something I like and the watch doesnt work.

I wax so humilated with the way I was talked to and was told more than once need proof it was biyg

I ordered two dresses on line. These are summer dresses. I found out later that day the same dresses same size were 30% off at another store Ralph Lauren. When I called customer service to see if Macys would match the price I encountered a VERY Rude customer representative.

I mentioned that I had agreed to participate in the survey after the conversation. She told me no you won't its not working today I then asked to speak to a supervisor , she put me on a endless hold . I then hung up.

I plan to return the dresses to the local store once I receive them and buy them at the other store. I am very disappointed with Macys. Retail is very competitive. Macy's needs to realize this kind of experience will only hurt their business Karen Reyes

I purchased 2 pair of your brand of suede shoes last fall. Ones that you wear without socks. The inner sole on both pair tore loose. I have tried to glue them back. They keep on pulling loose. I love the comfort of the shoes, but iam very disappointed in the quality. Can you help me. My wife and I have been shopping at your company stores going back to J.L. Hudson

Thanks Shel Sherman

I just purchased timberland shoes. They are TBOA19ZR. The cut of the shoe has a ridge inside the shoe. The leather is folded over the top of the shoe and creates a ridge. This ridge cuts into the back of the foot.

The left shoe had a more pronounced ridge which obviously had the greater of the cuts. I did buy two other pairs of shoes which are Bar II shoes. Love them. Usually, I had a positive experience with Timberland shoes and boots.

Thought I would make you aware of the problem. I am sure you will have other complaints on this shoe.

I called in to pay my bill and got into an argument with the supervisor because she was disrespectful so I cussed her out end result she got mad and closed my account. Macy's customer service is the worst stop using call centers in the Philippians. I'm so happy she closed my account Macy's just lost a great consumer.

was in Macy's Ridgedale, store (Minnetonka, Minnesota on Thursday, July 17th, 2018. Women's clothing. Late morning, early afternoon. I had made several purchases and had Macy's bags in my hands. I am 77 and was very hot and tired. I saw a dress I liked and asked a clerk where I could find it.

She pointed in a direction and told me to go to the end of a passageway. The dress was made by j. jill (I think). Again, 77, hot and tired, I walked to end of passageway and didn't find what I was looking for.

There were 2 clerks standing behind a counter doing nothing. I asked for the J. Jill wear. One of them actually sneered and replied in a manner only reserved for old ladies of no importance, "We don't have J. Jill.

I didn't think further effort on my part would change anything so I left and…

I have been a customer of Macys for many years. My experience was today 7/11/18, and this is not the first time I have experienced this. In using the women's restroom, it was a horrible experience. It was filthy. Last April a friend and I used the restroom, and there was not 1 roll of toilet paper there.

Some of toilets were not flushed, in wiping down the doors and counters looked like they cleaned it with dirty water. Isaw a cleaning person and complained but to no avail. I have used a lot of restrooms and never have I seen anything like this.

Its obvious that this restroom is not cleaned on a daily basis. I am surprised nothing has been done. I try and go to Pennys or some other store because of this. Somebody needs to get a cleaning person on a daily cleaning of this restroom.

This…

Chair was ordered on June 15. Delivery was scheduled on June 22. I contacted Macy's customer service today, June 26 since I have not received a chair and I was offered two options: cancel this order or reorder it and get it by July 10...

I kept the order and I am hoping it will reach me by July 10.. 5 weeks later. I have been a long time customer of Macys and I was not offered an apology or a credit for shipping! I find this unacceptable...

I am very disappointed in how this was handled. Thanks, Jurgita

Macy's lost my payment and now make it seem as if the one not paying them. I have provided all the necessary paperwork to prove that I made my payment on time. I have been contact Macy's on 5/31, 6/1, 6/4, and now they are contacting me saying my account is behind.

This is the second incident of this sort. At this point I no longer want to be a cardholder of Macys. I need this issue resolved expeditiously. I held Macy's to a higher standard I guess they are no better than Walmart.

hi I was trying to file a complaint about my recent visit to macys store that I did this Saturday june 9th in the Peabody ma location I was purchasing 2 pairs of heel that sales rep name Kathy helped me get as I go to pay for it I wait in line and waited and then as its my turn the cashier patty completely ignoring me took care of another person that cut me as I am walking up to pay I then witness and

hear Kathy go behind patty and whisper to her patty the lady on the back was waiting before the customer you took now patty then still ignores her then I come to pay I ask patty did you not see me I have been standing in line for about 5-7minutes and you just took the other customer that just cut me in the line she then looks up and screams at me making every customer on the floor look at me…

Last night your site crashed. I tried for hours to place an order to no avail. I called customer service to get assistance, after waiting over an hour on the phone I hung up. Now I've called again today & stayed on the phone with someone who cannot speak english for over and hour even after asking several times to be transferred to someone in the US.

I did get to speak with a cs rep in the US and am still on the phone 3 hrs and 13 minutes and counting. Although I appreciate to kindness of the US rep still ... Very poor customer service to say the least, I'm so disappointed.

Now I'm told I cannot use paypal or get Macy's Rewards!!!! I'm am a loyal Macy's customer but you've got to do better!! My time is valuable and placing an order should not be this complicated and tedious. There should…

com and when I received it one of the bowls was chipped. I contacted customer service and was sent out another set but the same item was chipped in the new box. I called to see if I could just exchange the bowl because I have already used part of the set and was told No that they could send me out another set and then return the chipped set.

That is very inconvenient for me to return a 3rd time.

As a regular shopper at Macy's I am extremely disappointed with the Plenti rewards program. I recently received an email informing me that the Plenti rewards account I set up through a Macy's sales person was ending and that I needed to use my points before they expired.

Unfortunately none of the participating vendors that remain provide services in the State of Hawaii making redemption impossible. Calling Plenti customer service proved to be a test in patience as well as a waste of time. After being passed from one unhelpful person to another I was finally told to contact Macy's only to discover the number I was provided reached a recording telling me that the program ended.

When I finally reached a Macy's rep I was told I only had $5 in points. It appears that no one ever stopped to…

I called to discuss a purchase that I made in the store 4/9/2017 and returned the item on 4/30/2017. I was unable to find the credit and called customer service. The first person helping me put me on hold to follow up with another department and disconnected me.

I called back and got another person and she said she located the credit on my statement with a closing date of 6/22/2017. I asked for a copy of the statement and she said there is $13 charge. I find that totally ridiculous!

That does not say much about being a valued platinum customer. I am certainly going to re-evaluate whether or not I want to continue using my Macy's card after all these years.

Its to bad i have to I "have" to give one star because zero is not an option!!!!! I was charged 6 times on my card for total of 235.48 cents when nothing was confirmed and order was cancelled and know i have to wait for my money that took 15 seconds to come out 5-10 days i FEEL LIKE IVE BEEN ROBBED!!!! i

Every time I enter a Macy's store I am blasted with loud music. When I take my complaint to customer service I am told that they have no control over the type of or volume of the music piped in and can do nothing about it.

It makes me wonder about the purpose of such an environment. I can't help but think that most likely,someone, somewhere did" a study "that people buy more when music (and I use the term music loosely) is presented. Shopping used to be a fun pleasant experience for me but now all the stores , yours included, have created such an obnoxious environment that all I want to do is get in and out as fast as I can.

I am writing this to let you know that this technique does not work for everyone when in fact it makes me buy less.

Bad customer service called to resolve an issue over the phone had me on wait for more that 20 minutes and they are not willing to help me with my issue even tho it was their fault

Product,Customer Service.(Darwim-Supv.)

too long to type,please contact me.973-235-0033

CALLED CUSTOMER SERVICE 4 DAYS AGO ,WAS PUT ON HOLD FOR 1 HOUR THEN DISCONNECTED, CALLED TODAY 2/13/18 AT 938 AM WAS PUT ON HOLD UNTIL I HUNG UP AT 11.45 AM. VERY UPSET WITH YOUR CUSTOMER SERVICE!!!!!!!!!

A foreign employee that barely spoke english signed me up for a credit card which i did not want. She wasted 45 minutes of my life and I didn't even bother going through with the purchase. I tried to call 2 of macy's customer service numbers and the automation just kept transferring me to MORE automated phones leading me to BS "enter your credit card number" which is irrelevant to my problem.

I talked to no human over the phone and still have my problem unsolved. I talk with companies on the phone all the time and Macy's has to be the worst I've ever seen.

I was on the telephone for 1 hour 30 minutes being transferred from one invalid extension after another. Simply asked for women's clothing Ann Klein where I had just made a purchase, left with the wrong size. 22 miles away, no one could assist me in holding the correct size, which I knew was on the rack, until I could get back.

NEVER GOT THROUGH TO ANYONE. ALL EXTENTIONS INVALID. " My account was opened in 1962.

No clerks except make up and they were standing around talking. Store has re modeled and taken the quality out of the store. I wanted to buy Ralph Lauren jeans for my husband. Register closed. Manager in suit saw me walking around looking for a place to pay for jeans NO CLERKS!!!!!!!!!

Nordstrom and Von Maur have clerks and would shop there before I go to another Macy's!!!! O Stars!

I bought a shoe at macy's when I tried it at the store it was ok, I took it home a week later wore it finds out it was not comfortable because I already tried it and thought it was ok I went ahead and trash the box so when I took it back to the store they refused to take it because I did not have the the box despite I have my receipt, can you tell me what I can do.

My number is 678 662 8168 . I went to the mall of Georgia.

I was on a Christmas shopping bus trip on Dec. 9 to Macy's State st. Chicago store. Our purchases were shipped to my home. A top I purchased had the security tags left on. We do have a Macy's any longer here in Bloomington, Normal, Il.

I have tried calling, emailing, messaging on Facebook, I cannot get anyone to help me. I call the State St store and get shifted around to different extensions that no one answers. I talked to a manager, Teresa, who said she would have a return label sent to me so I could return the top to the store to have the tag removed then they would mail it back to me.

She said she would follow up with me in a couple days, I never received a call nor a label. I have left numerous messages on Macy's State St. com. I did, no response. I have left no less than 4 message…

I have requested the Macy's American Express Account to be closed many months go. ( Acct # 377481518031429). 00. 00 late fee. 00. 85. When this is paid off I am cutting up my cards and NEVER shop at Macy's again. Neither is my family.

I have spoken many times to your customer service and assured the Express account has been closed with 0 balance. 00 right now on my computer and never want to hear of this account again.

My order #1344789067 was shipped out and has been lost/stolen by UPS. Last night I spent 45 minutes on the phone with your customer service representative and she checked stock for both items and requested I paid for them upfront and then o will be refunded by Macy's.

I am a customer that paid for an order and have spent thousands in your stores or online and the only option should habe been to credit me right away and use that credit to pay for the new order. I am done with Macy's and will never shop with your company again.

This weekend I ordered a hat as a Christmas Gift for my brother. Apparently his shipping address was used as the billing address as well, but my name is on the debit card. I checked out as a guest. I decided shortly after to cancel my purchase.

I dialed customer service at the same time as I read online how to cancel an order. The online directions said that I had 30 minutes to cancel. I was not sure if I was within the 30 minutes and frankly, 30 minutes seems like a really short amount of time anyway.

I did then talk to customer service on the phone. the first woman I talked to informed me that I only had 30 minutes to cancel. " She apparently checked, repeated again that I only had 30 minutes but that I could refuse or return the package.

I asked to speak to a supervisor, she said,…

Dear representatuve:

On December 3, 2017, I purchased a coat for my daughter from the Macy's Herald Square store in New York City. A sale was being advertised for 40% off the original price, then an extra 30% off for Macy's Friends & Family.

The original price of the coat was $350.00. Upon purchasing the coat at the register, only 25% was deducted before the final 30%, giving a total of $183.75 before NY Sales Tax was added (please see attached). When I questioned the sales associate about the higher price and stated another associate came up with the amount of $147.00 pre-taxed, she insisted that the price was correct.

In total, I was charged $200.06 when my purchase price should have been $160.05. I expect to be reimbursed $40.01, since if I was charged properly, that would be the…

com November 23, 2017. Part of the ordered arrived N via USPS on November 28, 2017. Inside the bag were two of the items and no billing slip, no explanation regarding the rest of the order.. I was billed for merchandise I did not receive.

I am now calling my bank to dispute the charges. This is unprofessional for no communication. written, or text from your company.. I have all of the information. uploaded and I believe I was part of the company's computer fai

When u send out coupons u should be able to use them. I took my handicapped mother last nite to use her coupons needless to say anything she picked up to buy could not use a coupon. 76. So guess what? No coupon no sale.

You are just like bergners. Screw customer. They will buy without coupons. Not my family you lost out of a lot of Christmas shopping from us.

Order submitted on Nov 12th for Jessica Simpson, Kiss me patched skinny jeans, Artesia Sz 32.. Order number 1495302519... The agreement was to return the wrong item, they would investigate and send a replacement out within 7 days.

However, the order was return and credit posted to my account. Contact customer service group on Nov 21st after receiving the credit to inquire about the replacement. New order was created MSA1732503429, wrong order received twice under this order number and they are working on sending a replacement...

I am very concern I will receive the wrong item again... After the third complaint and going out of my way to return these items I am very upset that the CSR only offered an online coupon for 25% of an item..

I have several 20% coupons.... What can Macy's do to…

I bought some Christmas gifts as a Macy's employee leading up to when I put my notice in to leave store 46. Both of them not only what I bought but colored pictures of the items. The first picture of His Christmas gift.

It also had gifts in it. I came home on the 18th to a very up set Husband to say the least but to having my holiday surprise ruined. What was anyone thinking.

I WENT TO THE LOCATION ON 11/27 AAROUND 8:30 PM I WAS ONE OF THE FIRST CUSTOMERS TO APPROACH THE JEWLWERY COUNTER BUT THE ASSOCIATE JUST LOOKED OVER ME AND KEPT SAYING SHE WOULD BE RIGHT WITH ME SHE WAS HELPING SOMEONE ELSE BUT I WAS THERE FIRST. I ONLY WANTED THE PRICE OF A WATCH AND WAITED OVER 15 MINS BEFORE SHE EVEN SAID ANYTHING ELSE SHE ACTED AS IF I WAS NOT THERE CALLED BACK SHE ANSWERS THE PHONE REFUSING TO GIVE ME THE MANAGERS NAME EUGENE US WHO SHE SAID BUT

HE IS NOT THE MANAGER THERE AND SHE HAD A LOT OF ATTITUDE OVER THE PHONE HER NAME WAS BONNIE THEN PAM THE AGM WAS JUST AS RUDE SHE YELLED AT ME OVER THE PHONE WHEN I ASKED FOR HER LAST NAME IT WAS A SCREAMING MATCH I HAVE NEVER BEEN S DISRESEPCTED IN MY LIFE I WANT A CALL BACK IT IS TOO MUCH TO TYPE THE WORST EXPERIENCE OF MY…

On Nov 18, 2017 i went to the First Colony Mall Macy’s store to return 6 sweaters that I purchased on 10/07/2017.

688-0045-3636 - Purchase

688-0459-1184 - Return

When I reached home, I noticed that I was only refunded for 5 sweaters instead of the 6 that I returned to the store. All 6 sweaters were charter Club: Black, Blue, Grey, Green, Burgandy and Red.

Could you please let me know how I can go about receiving the refund for the item that was not included in my return receipt?

Thank you, Amanda

I called an order into to center city Phila. Pa 19130. The salswoman sent Items which were all too big. Said return would be free. Called store to send ups return label. com service who could not find record of my order.

I am 91 and sick. Very difficult to find someone to return items to store. After. 8or 9 frustrating phone calls, I was able to get a friend to return items for me. Accurate return info was not initially given.

Also store employees are not knowledgable re: process. Dot com people gave me incorrect info. Phone contact long and not effective. I am a long time customer and I expect better service. Disappointed. Evelyn Katz 2401 penna ave apt6a12 Phila pa 19130.

Used Macy's card for purchase.

Company is ridiculously out of touch with what is going on in retail today.

Too whom may concern , On October 9,20017 I called Macy to place an on line order that I had placed some items in hold box for about week ago. When I called on October 9,2007 I talk to sale person name Greg that was very rude and nasty.

I advise him that I wanted to place order on my account with Macy an that another sale person advise me when I call to ask for 25 0/0 off the current order that was on hold for me, Mr. Greg was so rude that he talked to me like I was nobody an did not care how I felt about was he was talking too me.

So i advise him that I will call back at later time and report him to his manger, he than just said that fine do what you have do. Manger was very nice an gave me 25 0/0 off order an gave me code for next time I place order I will get 25 0/0 per cent of my…

I was given stores name and number to contact for an item my store did not cover I called the Harold Square and it listed they had two items when I spoke to the person she said yes we have two but I will NOT look for it it is not realistic !!!!!!! Great customer service!!! NOT