Macy's

I bought two diamonds pendant at Macys Northgate mall seattle, Wa on 5/26/2019. I was disappointed that the customer service person did not tell me that the Memorial Day price was cheaper then what was at that store. I only knew it when I went home.

Diamond item# 807995543914 at the store was $400 and Memorial Day sale was $299. That is a difference of $100. Another #631605027699 at the store $480 and Memorial Day sale was $449. A difference of $31. I called the store the person cannot honored the Memorial Day price since she said sales are final.

She said that is how they make business. I have been your customer along times and I really felt I was cheated by Macy since she didn’t explained it is on sale on that Memorial Day. Please honored the Memorial Day sale prices coz it is a lot of…

I spent $3,784.02 on new living furniture, which included the WNM Ultimate Plan. The package included a protection kit that should've been delivered with the furniture. The protection kit was not included with the furniture delivery. I have called Customer Service 4 -5 times and each time I was assured the kit would be mailed to me. I even drove across town to return to the Macys furniture store and escalated to the store manager, which once again, he assured me that the kit would be mailed. It's been several months and I am still chasing to get the kit we purchased.

Salescheck # 31288050

Please review and let me know how to proceed.

Thanks,

Doug

I haven’t received my thanks for sharing gift card.

Trying to find out why an order I placed was cancelled. No one can tell me. Customer service is useless.

I opened a credit card on December 31 2017 and bought 3 items totally approximately $70. Quite honestly I never thought about the purchase as I never received a bill. One month ago I received calls from a credit bureau saying that I owed $356.

I had no idea what they were speaking about so initially told them that I was disputing the claim. I then called Macy's Customer Service number to try and jog my memory. I spoke with a very nice gal named Elizabeth (employee # 51657469) and she reminded me of what I purchased.

She also stated that the bill(s) came back to Macy's as return to sender. Macy's had my correct address so I'm not sure why this happened. I spoke with the credit bureau and explained that I never received a bill and would certainly pay what I owed.

That did not please them.…

I ordered a north face coat for a baby on 31 December 2018. I was informed it was shipped 3rd. Then the tracking number said it shipped to Tennessee on the 4th of January. I waited and waited but nothing came.

It is now 27 April and the coat just arrived. I called the Macy’s customer service line today and was connected to a customer service representative to figure what happened. The rep I was transferred to was listening to very loud music and the people in the background was so noisy, I couldn’t hear what was going on.

The rep did not immediately say anything but just picked up the phone. After a few seconds I said “hello” and she finally tried to introduce herself. All I heard was “Macy’s customer service” because her music was loud. I then told her the background noise was extremely…

Early in April I called to receive a return label via mail for 2 items. (My order did not contain aforementioned item.) I was unable to print one at that time. Spoke to some foreigner, obviously not located in the USA. I had requested a return label by MAIL. Since he misunderstood, he just sent one by e-mail. Therefore; I’m still unable to print a label and to return the items.

Today, April 25th 2019 I once again, I attempted to request a return label. Once again, my time was wasted explaining to another foreigner, stating I was unable to print a return label. He in turn, advised he would send a RETURN LABEL VIA e-mail, within the hour. These responses are so exasperating!! I was FINALLY able to get across to him I wished to receive a label by MAIL. Was advised it would take 7-10 days to…

I paid $25 for Thanks for Sharing Membership in 2018; however, I have not received my gift card. I made many purchases during this time span. My family members and friends received theirs February 2019. My phone number is 9013532785

I ordered a purple mattress and platform from Macy's (11201 West 95th Street Overland Park, KS 66214, 913-888-4910) in February. I was told by Ken, our salesman, that the platform could be used with a headboard. I paid for Macy's delivery to set up the platform and mattress.

The person who assembled the frame certainly noticed our headboard right next to the platform he set up, however, never asked if we wanted for him to attach the brackets necessary for us to use the headboard. We trusted that he'd done so, by default.

I finally decided to attach our headboard to the platform this weekend and found that the platform lacked the hardware necessary to do so. This was very upsetting. I reached out to Macy's via phone (no answer after multiple attempts during business hours) and an email and…

i had a very distressing encounter with a phychiotic and mentally deranged macys employee in tbe cosmetics dept . I wanted to purchase /replenish my cleansing items from Clinique . This employee Briana an african female told me to my face with no shame in her voice .

i felt extremly harrassed and violated

I have been having a problem redeeming a Macy's gift card for some time now. I received a $150 gift card for Christmas a couple of years ago. 02 towards the purchase of a living room set (a sofa and love seat).

I cancelled the living room set 6 days later, before it was ever delivered. I received many email and phone calls about taking delivery for the furniture after I cancelled the order. I spoke with numerous Macy's Customer representatives since then to have the value restored to the gift card.

Each time I was assured that the problem was resolved, and each time I tried to use the card, I was unable to because of a $0 balance. I am very annoyed and frustrated with this whole issue…

I spent several hours shopping for my new space. I had about 19 items in my cart and was trying several times to check out with no sucess. I have been a Macy's customer and supplier for over 30 years. This was my first experience doing a large shop on line and will be my last if macy's will not honor the prices of the items in my cart.

Please get back to me asap.

Thank you, Susan Reese

718 938 5290

I want to purchased a handbag , that was 50%off original price, and if you use your macys card would also got a 20% off more . But the cashier said to me the she can apply that discount because the item was already on special, and the 20% off was if I don’t have a Macy’s card, that was for new Macy’s card holders.

I took a picture of the sign and the advertising is completely different. thank you!

00 of furniture last year from your Mall of Georgia location. My sales person told me that I would be refunded the warranty monies back after I pay off the furniture. My sales check# is 29896985 and it was on a 12months or 18 months no interest plan if I remember correctly.

Long story made short, after I paid for the furniture I did not receive my warranty money back so, I went to the store locate to speak with my salesperson on 3/9/19 and was told he was no longer work with the company. Another salesperson gave me the telephone number to call regarding my refund so I called and was told by a lady that the warranty was for 5 years and at the end of that time it would be refunded.

I explained that was not what my salesman stated and I wanted…

I want to purchased a handbag , that was 50%off original price, and if you use your macys card would also got a 20% off more . But the cashier said to me the she can apply that discount because the item was already on special, and the 20% off was if I don’t have a Macy’s card, that was for new Macy’s card holders.

I took a picture of the sign and the advertising is completely different. thank you!

Hello, Your website return policy states returns are accepted up to 6 months with the exception of last act purchases. No other exceptions are noted. I was refused a return in fine jewelry by the manager at your Southdale store for an item that was purchased 4 months ago. The earrings have tags still attached, I have my receipt and original boxes. The earrings are painful to wear and your jewelry repair department said no adjustments could be made to make them wearable for me.

I would normally not have waited this long to try something on and return it but my father died in December. His illness and death, and administering his estate has been all consuming.

I am a 40 year customer going back to Dayton's in this area. I shop your stores regularly, pay my bill in full every month and a…

For some reason an overpayment of approximately $10,700 was made with a bill pay from Wells Fargo to Macys. I called the next day and after being transferred to multiple different people with little help, I finally went into Macys and asked for customer service.

They don't have one on site, but a nice sales person called a manager direct. The manager told me to go to the bank and have them send a fax showing the money was sent from my account and requesting reimbursement.

After spending several more hours doing this, I still don't have my money back. Now , they are saying that they are checking for money laundering- are you kidding, the money came directly from the bank. This has been going on for several weeks with no end in sight.

Macy's is holding onto my money and collecting…

hi my complain I Alwayes use Macy's credit card since 5 years now and I Alwayes pay on time last month they charged me 38$ late fee then I called them to wave it and asked them for another due date every month they said ok then I recived next bill after due date again and they never change due date for me and never send me bill before charge me late fee. they charge me since January 2019, $57 just fee ,and 10$ interest and when I called customer Sevice no body help me .

I was in Macy in Massapequa and their running a major sale today. I was in Domestic's dept and . I was trying to buy towels. There wasn't any sales help in the whole dept. I. Waited by register for about 1/2 hour, so I had to go find someone to ring me up in the children's dept.

Plus that line was terrible . You really need to something about this.

I purchased some furniture and I used my debit card and they never took the money and they scheduled a delivery cancelled that one and now I do not know if that delivery is cancelled too. My bank kept the debit card purchse open for the regular number of time and Macys never took the money .

I am getting tired of the waiting I purchased the furniture on the first of March Sales check number is 33338196. I think the furniture should be free after all the poor customer service I have gone through.

I ordered mattress on March 2 2018 and have been getting the run around for about two weeks on delivery! I have called the store and there's no one there that can seem to help. Ive been placed on hold for 30 minutes or longer and even hung up on by representatives.

One of the mangers advised that someone would call me back and no call back! I don't feel like a valued customer and this willl be my last time shopping at Macy's! I purchased mattress at Macy's in Columbus Ga. inside of Peachtree Mall! Thanks

Inquiring on how to file a Complaint against customer service #91012488 for: 1. intentionally cancelling my delivery order; 2. no courtesy of notifying me that the delivery had been changed; 3. intentionally misrepresenting that the delivery date and time stayed the same; 4.

took time off work for the delivery. 5. will file a complaint.

My leather sectional sofa has many wrinkle in leather on seat and back. It is only one year old and I don't think it should be that wrinkled considering it's age and use. I pursed all the channels I can to complain and no one will help me with this problem, they keep saying it's within manufacturers guidelines.

all those wrinkles mean the leather was not stretched tight enough over the frame. We paid much money for this motorized leather sofa and can not resolve it to our satisfaction with Macy's. they won't budge. I will not be buying any furniture from them again.

00 as a late fee when the draft reached your office on 19 February. I called macys credit card and on 1st call waited 10 min then the line went dead. I called back and was on with your rep for over 40 min in which in the end i waited no longer..

For this i will be closing my account and will discontinue my purchases from Macys... Sincerely Malcolm Weale

99. Today received coat but in size Small. Called costumer service but no explanation or any type of help If there is no availability in size Medium I am willing to returned coat size small and picked up size Medium from Lakeside Mall, Sterling Hts.

MI even exchange same price. Please respond, Genowefa Muehlhausen

A complaint on your perfume. My family gave me a vr (flower bomb) perfume for Christmas. Of course I tried it-I also tried it previously in the store. The perfume I received for Christmas did not smell the same. I was told by someone by phone from the Mall of GA store - that it was not returnable because it was open. She stated in order to return a perfume, the perfume cannot be open, must have receipt (I did) and have a box (I did). She hung up the phone-not friendly, no customer service skills presented at the time

What is your policy on perfume sales?

47). Few minutes after placing order I called to change bra size, told 1st bra will be cancelled and reordered with changes to bra size. After checking my e-mail this morning found I was being charged regular price. A who said was a supervisor.

She was RUDE AND CONDESCENDING, INSISTING I WAS WRONG about total I owed Macy's and kept saying in a very fresh tone 'GOT IT'!! 60 years and NEVER had a problem with help from Customer Service. She needs to attend a class to learn how to respectfully help Macy's Customers. S.

employees in regard to how…

and it take about 2-3 weeks to receive it,I called several times to check with them to follow up my check but every time they give me different answers,I feel disrespect for the Macy's costumers and in the same time I feel that they playing with me,please help me to relapse my mattress or refund my money back as the warranty agreement.

I place an order on Dec 12th. I was supposed to pick it up at the store I never did. today is Jan 23 I am still waiting on my refund. and I keep getting the runaround with no one to assist me.

the next step is taking a call to my lawyer.

I'm a 15-year customer. Macy's has assigned me 2 accounts: and AMEX and a Star Rewards. They channel all purchase activity to the Star Rewards, but they will only allow on line access to the AMEX activity (which is NIL).

They told me that for now I must call them to manage my account or make payments, which can take 20-45 minutes each contact. Their offshore customer support has tried for 5 months and cost me over 10 hours on the phone trying to fix the issue/add the Star Rewards account and activity access, and as of today they have accomplished nothing but piss off a customer.

I'm so tired of hearing the off shore rep read canned script of what a valuable customer I am every time they fail to fix their problem! Can't they implement an escalation procedure when their off shore guys…

Returning items to newpark mall store

Online orders added to my account by customer service

Incorrect billing Everyone I speak with full of lies Gonna get legal advice soon

Macys people will not take my calls, I called corporate in cincinati and recording said voice mail was full. I called macys at the gallaria fine jewelry dept, young lady ans and tried too put me through too the manager and very shortly, I got a busy signal.

my problem, as I stated before, I took three diamonds to macys for new screw on backs, they called me asking me too bring diamond number four, I did not because it did not need a new back. I am going too get the other two assessed as I know that I was completely ripped off.

They wanted me too leave my diamonds again so they could send them back to wherever they sent them the first time so that that place could make an investergation. My ans was and is no. I would be foolish too do that since God only knows who the culprit is.

I want…

I left three diamond earrings at macys in saint Louis at the gallaria. my earrings were switched ot for a poor quality diamonds , I knew at once I had the diamonds assessed for quality and true , it is not mine.

I went too the store yesterday and got no satisfaction at all. they said that they sent them off too someone else too make the new scree on backs. all I know is I dropped them off at the fine jewelry counter and picked them up there about two months later.

They wanted me too send my earrings back too the people that stole them in the first place, stating, they have cameras and can see if you were ripped off. I did not send earring number four as it did not need a screw on back.

they even called and asked me too bring in number four. I refused, and am so happy that I did. Ihe…

to whom it may concern:

On 12/30/18 I went to the Macy's store at Stonecrest Mall in Lithonia, GA. I was shopping for a New Year's Eve outfit. I came across a beautiful black skirt. I went to go pay for it at the register and it rang up a penny. The associate said she had to get it approved. She came back moments later and stated that the manager said he can only do 75%. I told her I wanted to speak with the manager. He came over and he said that item I was trying to purchase was suppose to be taken off the floor. I said and how is that my problem? There wasn't a price on it at all, just a barcode. I told him I wanted it for the price it scanned at which was a penny. He said he couldn't and that's when I asked for his name and store manager's info. I was willing to pay whatever it scanned…

00 by my mother in law as a Christmas gift. Today I finally found something I wanted to purchase and I was not able to apply the gift card. After several attempts I called the phone number given for problems.

I got an automated system that gave me the $40 balance info but no help to apply the card. I went to chat with a rep and got an automated system that didn’t help and turned me over to have a “live” chat.

After giving this rep my gift card number and CID she replied that she showed the card had a zero balance. She then wanted me to talk to a “loyalist” rep. When I expressed my frustration she said she was sorry she couldn’t issue me a new gift card.

I told her I didn’t want a new one but for the one I already have to work. I am disabled and not well today so I hope you can imagine…

Purse was stolen off mothers w/c before Christmas Nahua NH, Pheasant Lane Mall. Reported this incident to Manager on duty. She stated she could not talk to me about it. I told her we shall see about this. I located a police officer and he got right on it.

I was told by the officer he could see my family but not the thieves because it was in back of the store on the side there was not a not video at that particular spot. We called again to speak to the manager when we got home and she was rude and disrespectful.

She hung up on my niece who was explaining the situation once again. Macys you need to make your stores safe for customers. I read so many reviews of lots of thefts all over the country at Macys. It is getting dangerous to shop at malls.

Hire more security and keep all customers…

I wish there were 0 stars here!!! Following reporting a stolen credit card to Macy's Fraud department in 2015, I received non-stop calls for payment for fraudulent charges by there automated system for 4 months until the investigation was concluded.

The Fraud department assured me that the fraudulent charges would be corrected (which eventually they were) after 4 months of torture and countless calls to the fraud department, and they assured me they would fix my credit report once the investigation was concluded..... So here I am present day 2018, running my credit report to find a 100 point drop in my credit score directly related to the Macy's fraud charges, bc I didn't pay for FRAUD charges and incurred late fees...

I had a 0 balance for this card prior to the charges. What kind of…

I did an store online and online order at home for Christmas gifts. I was told by associates in stores that I will get my shipment by Christmas. Which I did do. I have 4 orders shipments for Christmas deliveries.

My first order date was Dec 16, next date 18 of Dec and last was 19th. I check online and now some of my orders is arriving December 28th and January 2nd. When I placed these orders almost a week early.

I got partial of my shipment that the online said it was delivery but was not. I called representative and they called the vendor and said it will be shipped tomorrow. I got a shipment where I order a quality of 2 of same identical items instead I got one.

Now some of my shipment will not arrive before Christmas. My complaint is why Macy's have it on there website that if you…

I ordered bubble bath for my girlfriends Christmas’s present. I did this on the 12 / 10 / 018 , received an email stating it would be here on 12 / 15 / 018 . It’s 12 / 17 / 018 it’s not here .

I leave my home on th 12 / 19 / 018 at 1:00 pm. What am l suppose to do for her Christmas present . Show up empty handed after a 6 hour drive. Tell her sorry Macy’s is Incompetent employees screwed up.

Something has to be done to make it right. There are no Macy’s near where she lives . I’m discussed with your company and your customer service in the phillepines is the bottom of the barrel . If you want to keep me as a customer make it right

My daughter went to the Westminster store around 2PM on December 14th, 2018. She made several purchases however as she was leaving the perfume /body lotion department the sales clerk said to a colleague standing next to her;" that girl reeks of cigarette smoke".

Idle talk should be discouraged among your sales clerks especially when it's within a few feet of the person they are speaking about. Perhaps we need to take our money to Nordstrom. They treat a shopper like royalty in their store and with respect.

I have been a customer for many years and do all my shopping at Macys. Sadly today I will never spend my money at this store again. Customer Service is a joke. They messed up my order three times and I asked to speak to a supervisor which took over 30 minutes for her to get on the line.

Supervisor Kathrine 91133257 was very rude instead of being helpful and pleasant. She would not honor the price I paid before on an item but the other sales rep. said they would. I have never received such bad service from this company ever before.

Wasted all morning on the phone with Macys. Its sad when you have employees who don't care about a company and customers who do and depend on a store for there reputation. What happen to my favorite store ???

Macy’s Inc. Corporate Offices 7 West Seventh Street Cincinnati, OH 45202

Miriam Martinez P.O. Box 820395 New Orleans, LA 70182

CREDIT CARD DEPARTMENT FOR NEW CUSTOMERS

I applied for a Macy’s Credit Card in October of 2018. As of today, I have never received it. I have called your “Outsource” Customer Service Department “5” times and still nothing. My credit limit is only $100.00 but I have always ordered online and now if I want to use my Macy’s card, I have to physically go into your Lakeside Mall (Metairie, LA) to purchase any items. I have been a Macy’s Customer since 1976 and I have never experience such Customer relations in my life. My account was opened with my home address: 2100 Ursuline Ave # 406J, New Orleans, LA 70116. Four times they promise to mail my card to that address.…

I had the most horrible experience at Macy's in Ridgedale, MN on 12/06/2018. That day was my mom's birthday and I took her shopping as my gift to her. We ended up looking allover, spending 4hours on trying on clothes and buying multiple items - over $300 that day.

I don't discriminate against prices and I don't care if the item is full price, on sale or "Last Act", if I like it I buy it. It just happened that I ended up purchasing only 4 items from different departments and the rest from "Last Act".

I went to pay for my purchase at around 8PM and I was "helped" by Jan Humphrey from the women clothing department - INC International Concept. I asked Jan to leave the close on the hangers, put a bag over it as I didn't want the clothes to wrinkle and to put the 3 items that I purchased for…

I hate Macy’s no help they will not send my items went to the store 2 hours from my home

Purse with 1,500 was stolen in Macy's. Sandra manager notified. Told me she could not discuss security , asked to check the camera to see what thief took my purse off my 96 yr old mother's w/c The purse was covered Turned for a few seconds to check a piece of clothing and it was gone. Noticed 3 woman near.

Manager Sandra not helpful and cold. I talked to a police officer and he asked me did they check the camera's I told him she would not discuss anything. The money was for our groceries and bills I was going to pay Thanks to the officer he stared the investigation.

We are very good customers and found Nashua NH Macy's very poor. Sandra told me not to be hysterical I was calm but upset not yelling 3 witnesses and then my niece took over the call and she hung up on Lori.

Please hire…

I shopped at South Park Mall today with friends. All the registers were not opened and the ones that were open had one sales associate. It is very irritating to go to three registers and have to wait. Your associates were great.

They just didn't have enough help. I had to meet friend's for lunch and finally had to put my items back on the rack. You had a really great sale today. Stores are closing because people rather shop on line.

I like to go and see what I'm buying. Customer Service is no longer in existence. This is a common problem at Macy's. I shop at Stow Kent Macy's, Stow, Ohio too. Same issues. You have to hunt for an opened register.

Guess I'll have to become an on line shopper. Very sad.

Today December 4, 2018 at around 12:30pm, I went to the coat department at Macys Harald Square on 34th Street. One of your sales person on the floor by the name Robert was very inattentive and did not care to assist me in the finding the size I needed.

The hangers had the wrong sizes and while trying on a small it was actually a X-small on the tag.

First he asked me to go see the cashier and find out if the coat was in stock and it was in stock. When I went to him again, he gave me a song and dance that he couldn't get the coat because he had several other duties and the storage was at the other wing of Macys.

The cashier heard this conversation and took it upon herself to go to the storage room and brought me the size small Guess coat.

Meanwhile, Robert was still on the floor going…

I was in ur bedding dept and the person who's work there is the most disrespect person i came in contact with, he do not know his department or customer service or how to talk to people. He argued with me in front of people and his manager for 10 to 15 minutes yelling back and forward I'll just told the young lady i will call corporate.

If this is what Macy's has come to in theses past year i will not be doing any more business with this company. The young man last name is Hooks.

Aloha, I tried to make an on-line order and was unable to. When I clicked on the "proceed to checkout" button, I came to a blank page with "Macy" on it and the star bag. I clicked on the star bag and was returned to the cart page.

I refreshed the page and tried three other times, to no avail. I called customer service for on-line assistance. I was cut off twice by the agents, after providing my information over and over again. I was asked for the Bag ID #, which I assumed would allow the agent to see what I am purchasing long with the discounts and star rewards offered.

My third attempt, after 43 minutes was also a failure. After repeating my name, account number, verification code and arguing over the price because the discount code which was offered to me on-line was not being approved…

Would like to know why I can not use it online,I am very frustrated at this time. net