Macy's

I try to order a photo. Book 8/28 and who ever help me on the phone spelled my name and had my wrong adress! And if I didn’t call yesterday 9/15 I would never knew it went back to wear house! I was on the phone for over two and half hours and then got a supervisor and he said he would over night it to me but never got a email telling me I got it! So I called today I was on phone aother two hours and a supervisor hang up on me! Then I put on y’all facebook what happen and been dealing with y’all over Facebook al day and they said they can’t put money on my card let me use my star money for ten days for ur fault

If y’all can’t help me and make the better I will close my account and tell ppl never to shop there again never walk into aother one of ur store

This morning(9/16/19) was at the Macys in Colonie Center in Albany, New York.I stood at the jewelry counter from 11:35-11:45 there was not an associate in sight to offer any assistance to , this is not the first time this has happened to me.

My bridal registry was not correctly linked to my Macy’s credit card (a Macy’s error) resulting in my losing hundreds of dollars in rebates. I have spent an hour this morning talking to 6 different representatives all of who pointed the finger at someone else and I have still not had my issue resolved. I have no way to get the money I am owed.

Ordered a pair pants online paid $37.13 and when I got them in has a price tag of clearance of $19.99

I am unable to use my macys gift cards due to too many tries. Now macys tells me there is NO way for me to use them because I do not have the original receipt. There is absolutely No Way I am loosing ovet $100 in gift cards.

I am ready to make the biggest complaint to the BBB!!

I had merchandise certificate which was wet by the water accidentally and couldn't read the barcode. The balance was 56.75. I called customer service and they couldn't reissue the MOC even though I told them the MOC issue number which is shown in the receipts of last time I bought.

when I called customer service and they gave me advice to see the nearest store. When I went to the store, they asked me to call customer service. it's been about 10 times I reached them and noone can help me this issue.

PS: I had experience that I lost MOC in may. When I reached the customer service, they can check and reissue MOC when I don't have MOC number at that time. This time it's wet and I still have MOC issue number on my last reciept that I bought. they can't help me at this time. so, I really don't…

Use of email address on my account. My deceased husband had a account. and used the same email address . Each time I shop I must register because my email is the same as his. I cannot use my reward credit either.

I am 88 years old and have limited vision due to AMD . and do not want another email account I have called many times to no avail. Please help

S.! I’ve called three representatives in the Philippines and two of them were hard to understand. All I want is a return shipping label for an order that is too small. The first one told me that I could use the one in the package and I told her it just had my name on it but she said to use that one.

I made a trip to UPS who informed me it was not the right one. The other two states they emailed them and I never received the email. Macy’s in-line service is terrible! Dealing with customer service overseas is inappropriate and wrong!

I placed an order on 9/9 for a pair of Easy Spirit shoes in a size 8. I received a size 8 1/2, so I wanted to exchange them for a size 8. I had them shipped to my daughter at a different address than mine.

I called to exchange them.

However, because I had them shipped to a different address, I had to call my son at work to have it verified even though I was the one who paid for them. I have been a customer forever and an elite costumer.

The way the woman treated me was like she thought I was lying about the shoe size. This experience makes me second think about shopping here because I just bought 3 orders of bras. I am afraid that I will not be able to exchange them for a different size if needed because I had them shipped to a different address than mine.

Please check my orders with you.…

S.! I’ve called three representatives in the Philippines and two of them were hard to understand. All I want is a return shipping label for an order that is too small. The first one told me that I could use the one in the package and I told her it just had my name on it but she said to use that one.

I made a trip to UPS who informed me it was not the right one. The other two states they emailed them and I never received the email. Macy’s in-line service is terrible! Dealing with customer service overseas is inappropriate and wrong!

The store associate on the 3rd. Floor of women's petite Dept. Name Vivien Is very rude. I tried to return a jacket and she couldnt find the item. All she needed to do was scan the receipt, but was too lazy to do her job and then she asked me if the jacket was for a man.

It was clearly for a lady and was even lined in pink! I wish Macy's would thoroughly screen their employees and offer classes on human relations/customer service. They seem to have old cranky hags working here.

I have been a Macy’s customer for over 15 years and I have held a credit card with Macy’s for over 9 years. I have been a loyal customer with the company through out all the changes that have been made over the years, many of them more beneficial for the company than for the consumer.

Today, after all these years, I have decided that I can no longer be a Macy’s customer. I received a call on September 10th from customer service stating that my account was overdue. I thought I had made a payment the prior month, but evidently the payment did not go through.

I do not normally carry a balance on my Macy’s card which was part of the reason I did not notice that I had missed a payment. As soon as I got off the phone with the representative, I paid the entire balance on my card of $140. Today I…

I have had a Macy’s card since 1985, I do not want an Am Exp Card. Are you in the retail business or the credit card business? I have a personal card I can get all the points I want.

Since they refused my Macy’s card and will no longer accept it I have shredded it and will definitely be limiting my amount of shopping there since I have a Bloomingdales and Nordstrom in the same mall with much better quality merchandise. It is a shame how you have degraded your stores.

I called on them for years as a rep and it is a sin what has happened to them. They used to be a top retailer, not anymore.

Exchanging a pair of pants that were to small with receipt for larger size . None left in the color I had . I was taking a different color but exactly the same pants with receipt . 00 more .

I was just exchanging . Not my fault the color was gone . Bad practice I will now order online thru Amazon .

I have spent several phone calls and no resolution to my extensive furniture order that went to the wrong address in 5 shipments. Is this organization aware of their extremely poor customer service? It is like I am being punked with the errors that have occurred.

I believe Macy's will be out of business in a couple years if they continue this downward spiral.

I have been a customer of Macys for many, many years. July 1st I purchased 5 sets of dishes online. I received them but many of them were broken. Your customer service had the dishes promptly replaced but when I finished I had more full sets than I needed to I called customer service to have them sent back.

They told me just to keep them. In the meantime I was looking through a Black Friday Sale or something like that and the dishes had been discounted even more. While I was still on the phone with the customer services respresentative I brought this to their attention and asked if they would honor the discount.

They talked with a supervisor even though it had been 12 days and agreed to credit me $270 and some change. They told me it would show up within 5-7 business days. This was July…

I wanted to buy some giani bernini booties for my daughter who is a performer For $99.50 however I noticed the bootie soles are held together with glue. Poorly made. Shame on Macy's

I was shopping Macy's in Marlow Heights, MD. I shopped items in the Last Act section, I found some really great deals. I proceeded to the register to pay and the cashier said that the dress I had was ringing a different price than the sticker on the tag.

The manager proceeds to come over and tell me the price on the dress could not be honored and I asked who priced the dress and why is it my problem. Her answer was as lame as the service I was receiving.

We get to the next item, the associate tells me the item is ringing differently and the price that was on the tag could not be honored, The manager comes over again and states the same thing. I asked what "D student is labeling the clothing and why am I not getting the price on the tag"?

I went and pulled a couple of items from the rack…

on 9/8/2019 at 1:32 pm. Henry in the men’s department lied to us several times. He asked if we’d like to use our Macys card to get a discount but my wife wasn’t carrying it at the time and he said he could just look it up.

According to him, we hadn’t used it in over a year and had to “update” it to potentially get 40% off of our purchase. ” because we don’t need one, and we have a very important purchase to make in a few months so certainly don’t need “hard looks” into our credit, lowering our credit score.

Reassuring us that he was just updating, he continued. Low and behold, at the end of the transaction, I now have a card in my name that I had to cancel. I’m also now responsible for contacting all credit agencies regarding this transaction and cancelling the card for a purchase I was…

Last night 8/7/19, I called the online customer service number to order and inquire about a storage ottoman. The gentleman, Al, did not understand English. I asked if assembly was required after providing the product #. Al could not understand the basic question.

Then he started asking me about purchasing a mattress. I repeatedly asked to speak with someone else. He kept repeating the same phrase that appeared he was reading a script. This morning I called regular customer service twice and individuals could not communicate.

So, I attempted to call the store directly and could not reach a live person I went to another store and purchased my ottoman. I don’t know what happened to Macy’s. If you don’t want customers, this experience is the best way to assure you won’t be in business much…

A week ago I called Macys to make a late payment, explained Major home water and mold damage thus lots of health problems/memory issues. Husband no job since feb. rep got approval for a handful of latefees to b forgiven. Just heard never charged.

only able to forgive 2 months. Different but fine. Our fault but different answer from rep last week. Can’t find any record of conversation or Macy’s payment. Oh well. Not sure what happened. **fyi - Bernadette,175776 nice but seemed impatient and talking over me. Not listening well. reported to her also.

Would be helpful to coach Bernadette to allow the customer more space to talk - maybe just today but if others complain, maybe note this. Pls confirm receipt.

I purchased a lovely sofa last week from your Countryside Furniture Store in Clearwater, Florida. It was scheduled to be delivered yesterday, Friday, September 6, 2019, with an ETA of 2:45-4:45 p.m. My sales check # is 34963400. We paid $100 for this delivery and expected the ETA to be within that window of time seeing that the email sent told us that "We MUST be at home to receive the delivery in the time period assigned to us. We were.

As it was closer to the end of the 2 hours, I reread the instructions and went online to get the updates as to when they would arrive. The time changed two times between 3:30 and 4:30 which was understandable. No formal communication. Then at 4:45, we received a communication that our ETA would now be between 4:45 and 6:45. Another two hours? with no…

The worst service by a old lady by the name of Tami Hecht she was so stuckup rude and tries to not to my service. She has done this a lot of times in fact a well-known designer who has clothing came in the store and she was rude

I am very upset with Macy's (Modesto)Ca. 00, there was NO sign indicating that you can not switch or separate the pants from the jacket!!! in others words if your jacket size is a 48 but your pants size is 32L oh well your stuck with those pants!!!!!!

there were a lot of people trying diffrent sizes, and I was not told by any of your employees about this? these suits are on a sales rack really!! this is a form of DISCRIMINATION because of my body differentials.

again there was no POSTED or SIGN saying did not separate JACKETS from PANTS!!!!!!!!!!! I will never PATRONIZE OR PURCHASE anything from MACY's store's again!!!!!!!!!! As well as my Family and Friends also.

I think I am available customer and in this day I have requested a discount that is given to app orders. Contracted 800 number for 2 hours without resolution and was hung up on several times. I requested a US rep and it appears none exist.

I CAN'T STAND THE OVERSEAS CUSTOMER SERVICE THAT MACY'S USE. THE BACKGROUND SOUNDS LIKE THEY'RE IN A PUB AND I JUST WOULD RATHER SPEAK TO A US CITIZEN. I AM ALSO TIRED OF ALL OUR JOBS BEING OUT-SOURCED. THE LAST TIME I REQUESTED A REP IN THE US, THE REP WOULD NOT CONNECT ME.

INSTEAD SHE CLAIM THAT SHE WAS CONNECTING ME AND THEN CAME BACK ON THE PHONE AFTER AWHILE STATING THAT HER SUPERVISOR WAS GOING TO HELP ME; NO ONE EVER CAME BACK ON THE LINE.

received an online purchase of a pair of shoes on August 13th. When they arrived it was a size 8 instead of a size 6. I returned them via UPS the same day. Part was charged to my credit card and part was a Macys gift card.

I have never received any emails about this transaction not does it appear in my account. I have spoken to Hazel, Jay, Lisa, Kendra and GHL?? ) Half of these people said they were sending another gift card and the others said it had been credited to my account.

My statement came today and it has not been credited nor have I received another gift card. Today Kendra in Customer Service said it would be credited today. Almost 4 weeks later! Still no email. No one sends me a confirmation for anything even though I ask.

Yesterday I personally spoke with Amanda in the…

I bought a sectional lounge and was convinced by the salesperson to buy the Ultima Plan on 8 May 2018. The plan brochure highlighted "seam separation" is covered. I submitted a claim in July 2019 as the seam in the cushion has a small split.

A technician was sent to inspect and concluded it cannot be repaired. In addition the set is no longer in production. A few days later the warranty department reverted that because the technician stated "fraying", it is manufacturer defect and therefore not covered.

When Macys marketed the Ultima Plan, there was no mention of non coverage due to manufacturer defect by the salesperson or is it indicated in the plan brochure. Neither was any warranty terms and conditions provided to inform customer that any defect is not covered.

Macys' rejection of…

I've been a Macy's' customer since 1996. I'm having a very bad experience with Macy's right now. I've received a Macy's America Express card in the mail and I've never used it. I also have a different Macy's card that I use all the time.

I call customer service to check my balance and I also check my balance online and I make payments every single month. 00. One day I've received a letter in the mail saying my balance was pass due for 3 months.

I was in chock since I pay my card every month. I called customer service, which I had a bad experience, and I was informed that a balance was transferred from one card to the American Express card. 00. I'm very disappointed and frustrated with macy's.

My credit score went from a 840 to 692 because it's saying a Macy's' card was pass due for 3…

SAD SHOPPING EXPERIENCE, PERCEIVED ATTEMPT TO CHEAT A CUSTOMER AND OVERALL INEFFICIENT CUSTOMER EXPERIENCE METED OUT TO ME AT MACYS, MEMORAL CITY MALL.

I have been a Macys customer for about 11 years. In this period I have nothing but good experience. I have only started to use Macys at Memorial City Mall on two occasions. The first experience was good but this second experience is nothing I will remember affectionately.

First shopping experience

• In the afternoon of July 21, 2019 I came to shop at Macys and was attended to by a customer service officer of Asian background. I bought goods estimated at $352. • My wife shopped at the female section downstairs and received a tourist discount. I went back upstairs to ask why I was not given the tourist discount. To cut the story short, the…

Just walked out of your oxford valley store on Langhorne I was on my lunch break and picked up a few things was standing in line and a second cashier came up a pointed to the women behind me and said I will ring you up. I said I also was online she said I was already waiting on her so I left my purchase there and will not be back so what was it her friend that she could pick and

choose who she was going to ring up did she not like the looks of me Really very disturbed about this

This is the worst Rebate Company. I have ever dealt with.I will never. Order or shop here again.

I opened a new Macy's CC at a store. I never received the Card or a Statement. One day I received a call from someone who said they were from Macy's and I had a bill past due. I don't believe anything over the phone.

I said I never received the card and they said they'd send the card and a statement and to pay the balance due. I still don't have the card and now my Credit Report shows a 67 pt drop in my Credit Score due to Macy's reporting a 5 day past due bill.

I called CS and was told it was my fault because I gave a PO Box as my Mailing Address. I hope no one ever opens a Credit Card with Macy's.

Macy's credit card system is not secure and when someone makes a fraudulent charge on your account, you are responsible. This happened to me on a card that was neither stolen or out of my site so it may have been an inside job.

This happened twice at the same location over 1000 miles away from where I live. On the first occurrence, I reported the issue, got a new card and the charge was reversed. About a year later it happened again and they refused to credit my account.

NOTE: I have never been to the store or traveled to that city. Closing my account and will never set foot in Macy's again. Consumers need to stay away from this company.

On Saturday June 29,2019 I went to purchase a king size mattress from Macy at 1 Oakbrook Center Oak Brook, il 60523 on I could afford The salesman Greg Felcan was assisting me with my purchase. Mr. Felcan told me he was having some issues ringing up my purchase after about 20 minutes waiting to finalize the purchase .

He told me to leave my phone number and he would call me on the following Monday after he have someone resolve the system issue. I never received a call from Mr. Felcan, I called him on Monday, Tuesday, and finally reached him on Wednesday only to be told corporate pulled the king set from the store.

The reason he gave was the king set was not selling very well. I am disappointed in the way I was treated and not being able to purchase the king set that was clearly available…

someone stole my diamond studs two years ago at the galleria in st Louis. I have offered too give the mess you gave me for replacement for mine, but you will not tell me where too send them too. I had too buy new ones for myself, so you can now have the mess back, as I will never wear them.

bill, robb , dressed up boy or escort girl? too whom should I give them too?

I purchased your (XL)Ralph Lauren multi color Polo boxer briefs and found them to be incorrect sized. Once I tried them on at home they were too tight and uncomfortable.

In 2011 I purchased 2 pieces of Furniture from Macy's Furniture Store at Westside Pavilion Mall in Los Angeles, CA. The sales associate CONVINCED me that I HAD to participate in the "Worry No More" Protection Plan. He explained that it was a 7 year warranty and if I did not use the warranty during the 7 years, I would received a Macy's Gift Card in the mail for the amount.

Last year I was shopping at Macy's and I saw a sign for "Worry No More" and it reminded me of the dining table and coffee table that I had purchased. I called Macy's Furniture Department and they gave me the phone # for "Worry No More".

I called the number and was given my sales checks numbers and the date that they expired (see below). The associate I spoke to explained to me that I would have to fill out a request form…

While shopping at Macy's yesterday(Walden Galleria Location), announcement was made about it being Gay Pride Month. Offensive is the only word and I would like administration to know that I will not support your store in the future.

I called Macy’s beginning of May because I was having difficulty signing into my on line account. Rep tried to sign me up for a American Express Card I said no. She asked me if I wanted to close my card I said no.

I told her I wanted to keep my platinum card. I told her I just want help in finding out why sometimes I can sign in without problems & other times I can’t. Since I was finally able to sign in with current password I decided to just leave account as is.

On 6/4 I tried to use my card only to discover that Macy’s canceled my account. I am a platinum card holder with rewards attached to card. I have paid my bills on time & have been in good standing.

When I asked Macy’s to reinstate my card they told me they could not reinstate my card until they could figure out why an employee…

I got home and noticed that the security button was still on my jeans!!!! what a bummer. This will cost me time and money to bring these jeans back. it's not my fault but the store. And how long do I have to bring the pants back.

I bought two diamonds pendant at Macys Northgate mall seattle, Wa on 5/26/2019. I was disappointed that the customer service person did not tell me that the Memorial Day price was cheaper then what was at that store. I only knew it when I went home.

Diamond item# 807995543914 at the store was $400 and Memorial Day sale was $299. That is a difference of $100. Another #631605027699 at the store $480 and Memorial Day sale was $449. A difference of $31. I called the store the person cannot honored the Memorial Day price since she said sales are final.

She said that is how they make business. I have been your customer along times and I really felt I was cheated by Macy since she didn’t explained it is on sale on that Memorial Day. Please honored the Memorial Day sale prices coz it is a lot of…

I spent $3,784.02 on new living furniture, which included the WNM Ultimate Plan. The package included a protection kit that should've been delivered with the furniture. The protection kit was not included with the furniture delivery. I have called Customer Service 4 -5 times and each time I was assured the kit would be mailed to me. I even drove across town to return to the Macys furniture store and escalated to the store manager, which once again, he assured me that the kit would be mailed. It's been several months and I am still chasing to get the kit we purchased.

Salescheck # 31288050

Please review and let me know how to proceed.

Thanks,

Doug

I haven’t received my thanks for sharing gift card.

Trying to find out why an order I placed was cancelled. No one can tell me. Customer service is useless.

I opened a credit card on December 31 2017 and bought 3 items totally approximately $70. Quite honestly I never thought about the purchase as I never received a bill. One month ago I received calls from a credit bureau saying that I owed $356.

I had no idea what they were speaking about so initially told them that I was disputing the claim. I then called Macy's Customer Service number to try and jog my memory. I spoke with a very nice gal named Elizabeth (employee # 51657469) and she reminded me of what I purchased.

She also stated that the bill(s) came back to Macy's as return to sender. Macy's had my correct address so I'm not sure why this happened. I spoke with the credit bureau and explained that I never received a bill and would certainly pay what I owed.

That did not please them.…

I ordered a north face coat for a baby on 31 December 2018. I was informed it was shipped 3rd. Then the tracking number said it shipped to Tennessee on the 4th of January. I waited and waited but nothing came.

It is now 27 April and the coat just arrived. I called the Macy’s customer service line today and was connected to a customer service representative to figure what happened. The rep I was transferred to was listening to very loud music and the people in the background was so noisy, I couldn’t hear what was going on.

The rep did not immediately say anything but just picked up the phone. After a few seconds I said “hello” and she finally tried to introduce herself. All I heard was “Macy’s customer service” because her music was loud. I then told her the background noise was extremely…

Early in April I called to receive a return label via mail for 2 items. (My order did not contain aforementioned item.) I was unable to print one at that time. Spoke to some foreigner, obviously not located in the USA. I had requested a return label by MAIL. Since he misunderstood, he just sent one by e-mail. Therefore; I’m still unable to print a label and to return the items.

Today, April 25th 2019 I once again, I attempted to request a return label. Once again, my time was wasted explaining to another foreigner, stating I was unable to print a return label. He in turn, advised he would send a RETURN LABEL VIA e-mail, within the hour. These responses are so exasperating!! I was FINALLY able to get across to him I wished to receive a label by MAIL. Was advised it would take 7-10 days to…

I paid $25 for Thanks for Sharing Membership in 2018; however, I have not received my gift card. I made many purchases during this time span. My family members and friends received theirs February 2019. My phone number is 9013532785

I ordered a purple mattress and platform from Macy's (11201 West 95th Street Overland Park, KS 66214, 913-888-4910) in February. I was told by Ken, our salesman, that the platform could be used with a headboard. I paid for Macy's delivery to set up the platform and mattress.

The person who assembled the frame certainly noticed our headboard right next to the platform he set up, however, never asked if we wanted for him to attach the brackets necessary for us to use the headboard. We trusted that he'd done so, by default.

I finally decided to attach our headboard to the platform this weekend and found that the platform lacked the hardware necessary to do so. This was very upsetting. I reached out to Macy's via phone (no answer after multiple attempts during business hours) and an email and…