Macy's

I’ve been trying to log into my account , even tried resetting my password but all I keep getting is technical error. It’s been two days and I still can’t get on line

I called Macy's 4 separate times and spoke to various people (In the Philippines).......my call was simply to get a return shipping label.

Everyone said they would mail it....they would email it....I would get it in 24 hours....I was so angry that I asked for a supervisor....got Shaun who promised to email it.....well it never came...I also asked for his identification...he called himself an a/c specialist and gave me his ID #91119633

It's a 50 mile round trip to and from Macy's, that's why I shop online. Total money to be credited to this gift card is $95.56 Any help would be appreciated

My order #MSA1927301686

the lady there treat me bed, ( I told her are you already charge for my purse? She said do you thing is free? Im a good customer of Macy's and I don't deserve to be treat like that. Thank you.

Sent a complaint on October 9th and didn't hear anything back

Macy's store card holder since 1997. "Upgraded" (without consent) to Macy's American Express. Disaster! Historically paid all Cards through Chase Banking. Signed up for Macy's billing through Chase. Received bills and sent payments to the address recommended by Chase. Issues with Amex not receiving payments! ). Was denied.

Closed my Macy's Amex account. Continued to pay remaining balance through online banking. Macy Credit card services started harassing phone calls. THE RUDEST people on the planet. Was given fax to prove I paid. Fax wasnt working. Was again harassed.

Paid by PHONE using checking account on 10/04/2019. Confirmation received of payment and deletion of late fees/interest charges. Receive 2 harassing phone calls on 10/06. Was told that the phone calls continued while my…

Macy's online order 1727868607.

First time I ordered from Macy's and will be the last. I ordered a shirt, when delivered (10/8/19) it was not the correct size. I called customer serviced, the guy apologized and offered to expedite shipping the correct size and that I would have it by end of Day Friday (10/11/19).

He said all I need to do was take the incorrect shirt to a Macy's store, which I did on 10/11/19. I called today to check the status and to and to make sure everything was good because the clerk had refunded the price of the shirt.

After being cut off by the second customer service representative repeatedly, I asked her to stop and let me explain the situation and also asked twice to speak to a supervisor (which never happened). Then she told it had not shipped and would be…

I ordered sheets a month ago on line when they were on sale. I ordered 3 different colors. After about two weeks I receive 3 sets of white sheets. I am virtually unable to talk to anyone. I have the order which clearly states the colors.

The receipt with the sheets stated white. minutes for Customer Service. Now it’s over 30 days and I’m sure they will say they can’t exchange. There IS no Customer Service in the store and you’re on your own if you order on line and the wrong order is sent and you live 2 hrs from a Macys Store.

I will NEVER shop here again. I have had issues with almost everything I’ve ever ordered. Guess I need to learn my lesson.

What makes this even worse, is that I'm a current employee. And have worked for the various phases of Macy's since college. Anyway, I was looking for a suit jacket and printed up the list with store quantities to call after I got home.

There were 7 stores showing at least 1 of these jackets in my size. FYI: 802892029288 is the SKU. This new phone system that is set up makes no sense. Why can't we just call the stores directly any more?

All these people we finally get on the line have to still transfer us to the store. And, unfortunately, most phone directories are not current. Which just makes things even more frustrating. I was on hold forever or transferred around multiple times or not at all because they had no idea what the extension was.

And once, with the San Francisco store, on…

I ordered a black coat with brown trim pictured on line. It’s been 3 weeks and 10 or more emails following up., several customer service reps and 2 managers . I’m leaving in my trip next Wednesday and I bought it for that. 175$ . They sent the wrong coat which was black with no trim. I have begged for resolution. 3 weeks!!! And it’s already paid for and charged!!!

I worked in retail for 15 years and was a manager and a buyer. This should never happen and could explain why navy’s number are . I just want my coat with brown trim by Monday so I can pack it for the trip. Please help me !

Sincerely debbie tillard

I ordered a Micheal Kors bag yesterday morning for same day delivery. When I got home to the delivery it was sitting by my door in a regular Macy's bag the purse was wide open with the receipt hanging out.

The weather forecast was calling for rain but luckily it did not at that point or the bag would have been destroyed! To make matters worst the bag still had the alarm tag still attached. I am beyond furious with Macy's same day delivery system!!

My cousin met me at the Macy's in Kenwood (Cincinnati) shoe dept location today, and I was trying to purchase 3 pair of shoes that were on sale. I tried to ask one of sales reps, (African American young lady with blonde hair) for assistance to scan my Macy's card for balance.

I was going to use card and cash but I didn't want to max out card. Before I could finish my sentence she turns around holding her ears and says "I DON'T HAVE TIME FOR THIS". She then turns to a Caucasian older lady with blondish hair and says it again.

By this time everyone in the store is looking and listening. I'm standing there humiliated and very upset, while the older blondish lady just keeps counting cash and smiling while shaking her head. I walk back to my cousin who is standing in line at the other register…

Good Evening, I was just shoe shopping at your Kenwood location when I tried to find out how much I had available on my Macy's credit card. I had my cousin holding a few pair of shoes for me at the register while I tried to find someone to help me.

I went walking towards the other side of the shoe department (other side of where clearance shoes are) and an African American (blonde hair) young lady was walking toward me. As I started to ask her if she could scan my Macy's card, but before I could finish my sentence (so I could know how much cash to add with purchase) she yells out, "I don't have time for this".

Everyone in the store looks at me/us probably wondering what I said to her. She walks away from me over to an older Caucasian lady with blondish hair and repeats "I don't have time…

if macy's aim is to sell, today you failed - your staff failed you and you've lost me as a customer - instead i will drive farther away to shop directly at polo ralph lauren because i don't want to have to deal with sherry at the bellevue, wa store.

this morning i downloaded macy's app onto my phone. i've never had to use the app since i live a 10 min walk from macy's. i realized if i shop via the app i could get an extra 25% discount and seeing that this was a large purchase i decided to start shopping but didn't check out as i thought the shipping might take too long and i need it by next monday.

i walked into macy's an hour ago and asked the lady behind the cashier if they had any sales going on or coupons as i know macy's always has one going on. instead she asked me to sign up for a…

Robert Siegel 3601 Davis Street Skokie, IL. 60076-1742 Phone: 847-674-2764 rsiegel24@gmail.com

October 8, 2019

Manager, Account Services Department Macy’s

RE: My Promotion payments and revolving account

Please find enclosed a letter saying nothing specific or helpful to me regarding my monthly payment. I set up a 12-month promotion for a mattress I purchased a number of months ago that I have had to call five (5) separate times to assure the monthly payment would be taken from my checking account and allocated as requested. Please note that the letter references a call made to Macys on September 25th where we set up payment as I requested. That was the fourth time I had to call you because you kept doing it incorrectly OVER AND OVER AGAIN. Your account customer services agents are ALL…

I was in Macy’s the other day with my husband to buy him jeans. He found a pair he liked but they were a little bit big so I asked the woman at the register if she could find me a pair online in his size, and send them to my house because I have a platinum card.

She said the size was not available so we just took the pair that was a bit big because we needed them . The next day after putting the jeans in the wash I went on to buy a pair shoes online at Macy’s and happened to click on the jeans and they did have his size.

I think she just did not feel like looking so we could’ve gotten the actual jeans we needed. The next day after putting the jeans in the wash I went on to buy a pair shoes at Macy’s and happened to click on the jeans and they did have that size.

I think she just did not…

Yesterday at the Fairfield location I received the worst customer service ever. I walked around to grab some sweat pants and found some shoes I liked as well. So I proceeded to ask someone for a size and she rudely pointed me out to someone else.

I guess I interrupted her and the other workers conversation. Not only did the girl that I was pointed out to, look like she was 10, but she was also rude. She ignored me when I asked her the first time and then decided to look up at me after I had to repeat myself.

It took 20 mins for her to come back and tell us she couldn't find my size (which was the size on display). My husband told her it had to be somewhere if it was the shoe on display, as she was still talking to us the lady we had originally asked for help rudely stood in front of my…

I brought Clinique 3 step skincare and the gift set that was supposed to come with the two 3 step skincare never came. 99 on my statement. Please check and adjust the price and sent my gift set too. Thanks

I found a really nice watch in a clearance display. 99 with a sign saying additional 60% of sale price. I took it to a lady at the counter to pay for it. 99". ". So walk her over to the rack showing her an exact one on the shelf.

She huffs and nastily takes the watch from me and proceeds to ask another associate about it. We get to the register she asks me to slide my macys cc. Then I ask her if I can use one of the macys coupons that I get in the mail.

It clearly says on the coupon, valid of all sale & clearance items. She very nastily says "Mam, no I will not accept that coupon, this is a clearance item and I already am giving you the 60% off". She even rolled her eyes at me as she went to take the 60% off.

She was sooo unbelievably rude and nasty to me. All I was trying to do was buy…

Trying to shop yesterday at the north Attleboro women’s department was beyond inconvenient - why would the associate insist one entire fitting room remain closed. Long line of people waiting to try on clothes while she insisted the other rooms entrance be blocked with racks.

I can’t buy if I can’t try on the item. I used to love Macy but the people that work in the store lately are not helpful at all.

,Wellington,Fl. 33414 where I was overlooked as a paying customer. There were three employees- two stated "I'll be with you and continued with their present customers. " Mind you, I had stood @ the perfumed counter for 15 min.????? This is not acceptable to me whether I spend anything or not.

55 which I purchased that day. The third person started to apologize when I stated to her I was looking for the store manager. I'm appalled at this kind of behavior from your employees' that should have been trained with PR skills, if not already.…

An employee named eminem was rude and when I asked to talk to a supervisor he put me on hold and hangup right away. Fyi as a platinum member with macys this kind of customer service is not acceptable and not professional from a good name like macys .

Please some action with this type of an employee specially when he talks rude and make fun of a customer. Watched is the order number I wanted help with

I felt strongly this should be known . com

If I could do no stars I would. My husband and I look very young but we are in our 30s. We went to one of your stores to buy my husband a new suit for work. We there for over an hour and not a single person offered to help us.

We had been asked twice if we were being helped and told them no and no one still came to help. We ended up buying a suit and when we asked about alterations they were VERY rude about it. We will for sure be taking our business else where from now on.

When I called to check status of my order which was ordered on 10-2 I was told it would arrive on 10-10. When I questioned why my packages take so long the rep (male) for nasty, rude and hung up the phone. “He told me I should have ordered premium shipping” He was very insulting and impolite to me.

Order number 1807572782 I called yesterday before placing my order to get advise on how will I be able to get my order asap since Im traveling on Monday agent told me and checked that item was on store and that my best option was to choose store pick up which I did today I got an update that order was going to be avail to pick up on the 14oct at this point I proceded to contact store and

was advise that they can put item on hold but will need to pay again I then called customer service since 10am to 1pm back and forward transferring disconnecting line at the end a rep called the store and spoke to assistant manager which adviced me that I should drive to store and that I was going to be helped when I arrived at stored I was again mis informed nonthing can be done I had to arrived late to…

I purchased a bed and mattress from macys. It was delivered yesterday and put together by your white glove team. In the middle of the night the bed collapsed with the headboard hitting me in the head and the frame and wood splintering in pieces and i cant get anyone to come get this bed. I am elderly and cant even move the new mattress out of the mess.

Sharonhenry

I just received my order. Order #1724468641. My free clinique bag with gift was not included. I called customer service and they informed me that it is while supplies last. The order did not state this at all. I informed your customer service person that they just lost a good customer.

He said you can return your order and I said no I'm just not ordering from you anymore. Beyond poor customer service.

I placed an order on 10/02/19 for Martha Stewart Essentials 12-PC Stemless Wine Glasses and for Martha Stewart Essentials 12-PC Stemless Flute Glasses.

However, someone who works in the warehouse grabbed and scanned a Club Fitted Fashion Dress Shirt instead of the Martha Stewart Essentials 12-PC Stemless Flute Glasses. I received an email confirmation for what I actually ordered. Then I received an email telling me the my order was shipped: Martha Stewart Essentials 12-PC Stemless Wine Glasses and a Club Fitted Fashion Dress shirt.

I called customer service to inform them I never ordered the Club Fitted Dress Shirt (yes it was after 30 minutes), I was given the run around. I was cold transferred to the wrong department, hung up on, placed on a silent hold until the phone transferred me…

On 09/22/19, I placed an on-line order with Macy’s Department store as a new credit cardholder. Before placing my order, I asked for my account number to place my order on line myself. I was told my the on-line rep that it’s Macy’s policy since I do not have my account number and a new credit cardholder, that she would have to place my order via phone.

Therefore, I proceeded to place my order with the on-line rep. Once I finished providing my item numbers, the on-line rep asked me for my account number. I informed her that I didn’t have my account number and I remind her of what she told me earlier about Macy’s policy relating to new cardholders and if you don’t have your card number.

The rep stated she needed to place me on hold to speak to the credit department to see if I had an…

Recently bought a pair of dress pants for $75. Within two months after little use, the stitching began to separate in the leg. They also wouldn't accept my return or exchange without a receipt. I decide to cancel my Macy's account and never shop their again.

what a joke of a company.

I have been a Macy shopper for over 50 years and this is the first time I have ever filed a complaint. Today I was shopping for a dress for a wedding and took on the challenge of the back stage to look for a deal.

After almost 2 hours of plowing through all the final sale items and trying on many outfits I was so excited that I found a dress on sale for $53 . I went to the counter to purchase the dress and one other.

The agent rang up the dress and immediately told me oh this one is marked wrong it is not on sale. This is a Ralph Lauren and is not on the sale. She proceeded to rip off the sale tag and told me the original price is $175 !

I stated that that did not seem right that I was purchasing the dress based on the price listed on the item and it was on the rack in the back stage…

I just left Macy's in Summerlin Las Vegas Nevada. com The picture arrived and I did not like it so I put in the box to return to the store. The department manger in furniture Joe told me I could not return it there and proceed to tell me I hd to return it to the vendor pointing his finger in my face as he read my paper receipt.

I asked for customer service and he told me they would tell me the same thing he's in charge and knows this better than me. I went to customer service anyways and they did my return with no problems. I however was very upset as to how I was treated by this manger Joe so I called to speak with the store manger as soon as I got home.

I was transferred to the furniture department and Joe answered the line he again told me he was only doing what he thought was policy…

Great service but am disappointed of the cleanness of the Fitting Rooms and the Customer Service stations. The cash registers do not look like they have been dusted and stickers are all over them. Not neat at all. Clothes laying around and have not been returned to racks.

Fitting rooms have an odor and do not look like they have been vacuumed at all. They are hot and have no ventilation at all. Poor lightning. Most of them have dehumidifiers in them. The bathrooms need to be updated.

All of this is at Chesterfield Towne, Midlothian, VA. It was remodeled so nice but has been neglected as far as cleanness. Wonderful staff and very helpful.

I found two bras in my closet that I ment to take back. Tags on them and receipt in the bag. I was told I could not return them because it had been past 6 months. I had very bad customer service.

My purchase was 32 dollars. Macy's used to be my to go to store, it is not anymore. The store manager said she was too new and did not know how to help. A gift card for 32 dollars would of kept me as a customer.

MY WIFE PURCHASED A TOP OF THE LINE MATRESS WITH THE ASSURANCE BY THE MANAGER THAT IF IT WAS NOT WHAT SHE NEED IT WOULD BE EXCHANGE WITH NO ADDITIONAL COST. AFTER MORE THAN 6 MONTH OF COMING AND GOING SHE WAWS CHARGED RESTOKING FEES.

ALL THE COMMUNICATIONS WITH THE MANAGER TOLD US THAT IT WAS NOT CORRECT AND IN DIFFERENT OCASSIONS WERE ABLE TO OBTAIN THE CREDIT, BUT TO OUR SURPRISE THE NEW BILL SHOWED THE SAME CHARGE SHOWED AGAIN. DO NOT TRUST WHAT THEIR SALES PEOPLE TELLS YOU.

THEY ARE DESPERATE FOR MONEY, I WILL BE EXTREMELLY HAPPY WHEN I SEE YOUR DOORS SHUT DOWN, MY CREDIT CARD HAS BEEN SHREDED AND DO NOT INTEND TO EXPEND ONE SINGLE PENNY IN YOUR LOUSY ORGANIZATION. 520-891-6462

Shoe sales rep at Florida Mall Macy's was the worst service I've ever encountered. 1st she brushed me off when I asked if she had a clearance shoe size and replied "No" quickly before moving on to another customer in passing.

It wasn't that busy as they were 2 sales rep on a Wed afternoon. Then when I asked her for 3 different shoes to try, she said ok and scanned them . A minute later, I see her bring out shoes for another customer and ring them up on the cash register.

so I asked the other sales rep to get my shoes for me and she explained that they had to wait for people in the back to pull it. Then the first girl gives me attitude that i have to wait so I told her well you didn't tell me that and u went to help others.

So she brings me 2 of the 3 pairs and i Sat and waited at least…

I placed an order online for a watch, I chose a store almost one hour away from my house because it was the only store that had that item in stock and available for same day pickup, I was on the phone with a representative (that I can barely understand because she did not speak proper English) for an hour because I wanted to make sure the item was available today.

She assured me that I could go pick it up so I drove to the store and when I get there, the 2 that we’re in stock were damaged. I called Macy’s once again and nobody could give me a valid explanation for what had happened.

I called back again to have the watch shipped to a different location whenever it was available and I was told that I could not do so!!! At this point I am extremely angry, Macy’s has the the WORST customer…

com

I was at the store in victor ny to purchase a pillow and the associate scanned the one I had and told me it was 220. Dollars which at that time I said no thanks to much for a pillow.

When I got home I went online to find somewhere else to purchase a pillow and your site said that same pillow was 130 plus another 30 percent off poor customer service at that store and I will no longer shop there site says sale ended yesterday you have lost my business even though I really wanted that pillow I will not be returning to that store

I purchased a diamond ring on sale but had to have it in my size (6) was promised ring by August 12th 2019 never came called customer service said it was in transit. Then promised by August 16th 2019. Never received .

Placed calls and emails to Macy's. Said in transit. Ok well my son works for UPS. Tracking Number. Your warehouse never gave to UPS. Long story short I've been lied to! Now Macy's customer service says either give me a refund or reship.

Well no thank you . 00 diamond ring all we could afford. A gift my husband said I could have for our 45 anniversary. Now I Will not receive. Reship after all the lies probably wait another 3weeks for nothing.

All I can say is never expected to be treated like this From Macy's. Lie after lie. You can find most of the conversation I'm sure…

I don't even know if this will be read let alone addressed but I have a general observation regarding almost all my visits to the Macy's department store in the past year. Yesterday was my latest experience and they're getting exponentially worse each time.

I generally shop for shoes,clothes and make-up at the Lancome counter. Maybe it's because almost everything is done online now but I'm old fashioned and still like to go try on clothes and shoes before buying them and consulting with a professional rep at the makeup counter.

It's the main reason I chose to shop at Macy's back when it was Marshall Fields and before that Daytons department store and it was considered high end, had some class and people took pride in being employed there. Customers were treated as if they were important.…

So I came up to the elevators close to where the beds are this lady the attendes there told my kids it's not a play ground yeah I know but there kids get this lady another job I did not appreciated the way she told my kid D's that I could of easily did it myself we just got out of the elevators when my kids ran off

I order over the phone and the order never came. When I called I find that the order wasn’t send. Can any supervisor look into this please?

To whom it may concern. Today I was at cielo vista mall Macy’s. I felt like Julia Roberts the movie pretty woman when she goes to one store at Beverly Hills they ignore her it happens to me today it was like 5 or 6 ladies in black talking talking they just look at me like if I was a.

Alien one of them ask me if I needed something I told her I am going to return this perfume thank God she left me with Eric he help me 2 weeks ago thanks to Eddie I send him a message to see if he was working he answered me right away even do He was on vacation he said I talked to Erick he is going to help you and he did.

Y think that’s why that Department is so Empty. Very bad customer service you need more people like Eddie and Erick they like what they do EXCELENT customer service. N to do the transaction…

WENT BUY 5 PER OF WOMENS SHOES AT THE WOMENS DEPT AT THE MACYS EAGLE ROCK PLAZE AT COULD NOT FIND NO ONE TO HELP ME FOUND ONE LADY NAME MAGGIE WHO FOR HELP TO FIND THE PER SHOES I WANT TO BUY SHE TOLD THAT IT WAS NOT HER JOB TO FIND ANY PER FOR ME AND THAT SHE ONLY A STOCK PERSON SHE WAS VERAY RUDE TO ME I WAITED FOR SOMEONE FOR 20 MIN SHE ONLY ON THE FLOOR I WENT TO IF SHE COULD CALL SOMEONE TO HELP OR IF LOOK IN IN THE STOCK THE SIZE I WATED TO TRY I ASK FOR FIVE PER TO LOOK SHE THEN

VERAY ANGARY TOLD ME THAT I NOT HER JOB SALE SHOES .

ALSO NOTICE THAT HAD LITTLE OF A POTTY MOUTH. I FANLLY GOT HELP FROM A OLDER LADY BUT VAREY NICE AND HELPFUL BUT TOLD I WELL GO SOMEWERE DUE THE FACT THAT I WAS VERAY UPSITE .

The order was placed on 9-2-19. I received my 1st response that my order could not be processed. After calling and being placed on extended holds I was told that my card had to activated. The Oder was placed again after 3 calls and 10 emails stating conflicting messages, such as the order was discontinued, parts on the way ,with 2 toddler bed of which I didn’t order.

As of now 4 toddler beds have been shipped with 4 attachments to my daughter that is expecting twins any day. The return policy will be difficult for her being pregnant and no one will be home for the UPS pick up.

How can you rectify this problem? We still need cribs for our babies. I can photos of the items if you like.

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I use love shop online Macys Not anymore! Do not shop online someone from another country is lying to customer certain amount off and it’s not true!!!Hannah rep lied to me that after my order I was going to get 20%off adjusted and she promised over 5 times and promised to put on my account on Saturday 9/14/19

On 9/16 I called and spoke to Supervisor:Stephen account specialist ref# order # he said they cannot adjust what was promise. It seems like all the rep is from India and they don’t understand here in America you cannot bribe or lie to the customer that they can order and that after the order she will adjust the price 20%off. If that was the case I would order in Amazon for 50 off! It’s the principle of it and someone in America is losing money so someone in some other country can get…

I purchased something with my Macy’s card. I attempted to return the item having all necessary things to make that return. The service rep told me she couldn’t put it back onto my Macy’s card because her system was prompting her to give me store credit.

Mind you I have made returns before and the credit had gone back on to whatever original form of payment was used. So I was issued store credit for the item that was returned. I’m assuming this because my Macy’s card wouldn’t scan.

I’m super disappointed in this transaction that was made and the lack of effort that was made to rectify this issue.

Maybe just under staffed. Was ready to buy and the staff we spoke with kept passing us off. If nobody has time to take our order - we just tired of looking for someone to take our money.