Macy's

I made a return on receipt r9309260005623117109. I signed to have my account credited. I get home and notice the receipt says a refund will be mailed to me. I call the #888-324-8787 on the return receipt and was told l will get a store credit.

The item had the original tags intact. the blue &black threads had more black in smaall patches to look like a stain. It is a custom macy sweater. I was looking for another one identical hopefully with better threading. Please credit my visa

I bought a party dress Friday , Is Used , the dress is worn dirty, frayed from below, they put a different color thread where it has an ugly smell and I am very angry about this. I don't want an IM Sorry from the store.

Take attention this doesn't have to happen. Thank you

Early i was ordering but didn't have one of produces number so i told lady i call back she said i could get extra 15 percent so when i call back i couldnt get it so i ask to speak to manager and the other lady manager so they left me on phone for 32.08 minutes and didnt come back so i hang up that not good business

Macy’s customer service simply sucks!! I have placed an order twice for a Clarks shoes and in both times, I discover that they sent me a used pair of shoes (they say it is the floor display shoe). Don’t think of calling their customer service number coz they are so unprofessional and useless.

Very bad experience with Macy’s and I don’t recommend dealing with them online.

I went into your Mac location to purchase multiple items and the representative rang up my items of which was a total of 5 items. I got home and one of my items were not in my bag when I checked it after I got home.

I called the location to let them know and the representative told me to come into the location to correct the problem. When i got Rhee he was extremely rude as if he was suggesting that I was a liar.

Even after I had just spent over $150. Not to mention how much I have spent with them to date. He basically tried to make me feel as if I was trying to steal from the company. His name is David at the Collierville location.

It’s crazy how he can feel comfortable enough to judge but he isn’t judged by wearing lipstick with a beard.

I purchased a Michael Kors backpack purse for my adult daughter one year ago. She recently showed me a rip on the strap. Yesterday, November 7, we stopped by our local Macy’s store, in Roseville, CA, to return this bag.

We were shocked and extremely disappointed to find out the return policy is limited to six months from date of purchase. These high end bags are not inexpensive and are expected to last longer than 6 months. I have been shopping at Macy’s for forty years, and yesterday was absolutely my last day with your company.

My future purchases will be with Nordstrom, where their customer service is stellar!

I was on a chat with ERICA JOY M and I was inquiring about the Alfani women's dress boot on sale for $80 bucks but needed wide calf (item 6313455). 00. She stated to me there was nothing she could help me with and "The item is already for 30%, we're running a business not a charity.

The discount is already high". Macy's has poor customer service and as a customer I am sure she could of assisted me in a much better way as I was not asking for the item to be handed to me for free.

I feel this is a way of discriminating against women who plus sized and are not given the same sales as regular society women. I am truly unsatisfied, pissed and have been belittled after this experience.!!!

i had to return a damaged bed back in September. I was than told I would be part of the "Return and Re-select policy. The customer service rep at Macys assured me that i wouldn't have to spend more money, that a bed would be available as an exchange and I should wait a few days.

We had to sleep on the damaged bed until we got a call back "sorry, nothing is available" and I was given a credit. 00 that i couldn't afford. 00 (sales check #35255764). I was told by customer service they would make an adjustment after I e-mailed a picture of the ad web ID 4514193.

I had to call back 3 times to get someone to help me. Than I was told the 10 day grace period was over, that was not what the salesman in Macys bed dept. said. He said because it was a "return and re-select they would do a price…

I’ve tried to get a Macy’s card numerous times but keep being turn down. just because a person has bankruptcy on their credit doesn’t mean that they want pay ther bill. The purpose in having to bankrupt is to start over I don’t have any debt now but you want give a person a chance and everybody doesn’t have perfect credit

This is my second time that I have found that your location at Marley station mall ... To be rude and unfriendly and not willing to work with your customers ... I choose two years ago to stop shopping there in witch I have until recent and to come find out it is the same store with the same attitude ...

Thank you but I will no longer shops there

Your coupons are hard to read on backside, the print is soooo tiny , I made a purchase handed the cashier my coupons and she studied something on backside, called another cashier to help her.... why coupon did not apply to my purchase.

I didn't even know what they were looking at. I commented on the absurdity of how we the consumers are suppose to read this print and it took two cashiers to point it out to me. Point!!! please do not!

send me any more coupons. I will not give Macy's another opportunity to embarrass me. …. I will continue to shop at Macy's, but not because of your false advertisement. Your consideration is appreciated for many of us.

I placed an on-line order one day ago notifying me that it had been cancelled. I contacted Macy's in an attempt to resolve the issue. After 90 minutes on the phone and two different departments I was assured the matter had been settled and my order was once again placed.

Later that same day I again received another e-mail informing that my order had once again been cancelled. I again contacted Macy's asking why it had been cancelled. The person whom i spoke with was unsure. To make matter even more difficult she had difficulty speaking English. This is extremely frustrating.

I asked to speak with a supervisor and was denied. I again asked for a supervisor and again denied. I told her that if she didn't contact a supervisor I was going to file a complaint. She put me on hold. After twenty…

I'm no longer a colleague in Macy's Backstage at Park Meadows Mall. I am a colleague inside of Macy's now though. When I worked in Macy's Backstage as a Lead. The colleagues are very disrespectful very rude to me and never listened to me or even helped me work.

Even when I reported all the incidents to my Manager Kary. Nothing was done about it. The colleagues would show up to work 3 and 4 hours late or not show up at all. No call no shows. if I could give zero stars for Macy's Backstage Park Meadows I would!!!

bad service for making payments by phone. need more options than just routing number of banking account. debit will be enough

I have really been enjoying the time I’ve been saving shopping online at Macy’s, the one time I had to return something, I was in and out the store quickly. Tonight, I had an additional return. My phone was dead, so I didn’t have the order number.

The representative who “tried” to help me, name was Keisha. She told me she could pull the order up with my credit card. I gave her both credit cards as I couldn’t remember which one I used. She said nothing came up and there was no other way that she could look it up.

I asked to call online customer service, but was told the phone was at the other end of the store (although one was on the counter). I called customer service from my daughter’s cell phone. They provided me the order number from the tag of the swimsuit and confirmed the last four…

Very dissatisfied with my last experience. The cashier was rude and didn’t even say thank you. 00 off every $30 spent on reg price & clearance items when using my credit card. The cashier refused to scan them stating the items I purchased did not apply.

The coupons are false advertising and that’s not legal. Reg/sale/clearance items. To top it off there was no customer service stand available as well as a manager . I’m so disgusted I will not be holiday shopping at Macy’s and will express my feelings on Facebook for friends and family to follow.

On Friday, 11/01/2019, I went to Macy's Fort Wayne, Indiana to purchase a Dooney Bourke handbag after seeing the 40% off sale on Dooney's. After finding the wanted handbag and going to the counter to purchase, the clerk (KERATI) stated an amount that was not 40% off.

00 more than the 40% ticket price. She contacted Store Supervisor ELISEO DURAN who would not give the discount on the ticket price. 00. This was not a mistake on my part as the store had it on the stand for such and should have sold it for such.

I am very disappointed in Macy's at this point. I have never had an issue with Macy's until this transaction. Macy's of days of old would have made this wrong transaction Right!. Times have changed. Please don't hesitate contacting me if any further is needed.

com 9002 Wyndmoor…

I I purchased a gold necklace at your store six months later I found out it was fake and not Italian gold and your representative will not take the necklace back or refund

This evening we went to macy located at 200 Brea Mall, Brea, CA 92821. I think you should give more training to the employee name steve ( i think) he was working in men’s department. I asked him easy simple question about men’s belt size and he told me he didn’t know what is the size in cm.

Ok i let that go. When i was going to pay, i asked if they have discount on this item. oh my gosh. and i said discount is 30% off? He finally got it. I was getting to the point to call his manager but i decided to just hurry making the purchase and go.

Before the transaction i told him that i wanted to use my macy passes. He won’t let me. He said i dont have macy credit card and he doesnt know what macy passes is!!!!! I even pointed at the paper in front of his eyes on the cashier desk.

He still…

Attention,Manager,Called 5x,talked too 5 agents,had language issue,1st 3 agents,asked for a supervisor to change the incorrect spelling of a persons name and also street name,was told supervisors were all in a meeting and if I updated the address,there would be a 3.00 fee for a agent error!! Was appalled at this info,so nothing was corrected

I bought my son a Levi strouse leather jacket from the macys in palmdale ca. My son had it for 3 weeks before even wearing it and he only wore it twice when when he told me that both pockets has holes in them, I checked and they were big holes.

I tried to return the jacket, exchange it even have it repaired. I paid 90 dollors for this jacket. The store was very rude, said there was nothing they could do because I put my sons name in the tag inside the jacket, I asked for the store manager and

she was even worse, I then asked for the number for corporate office, she gave me the number for credit card disputes, I asked her for her name which is vernal, I asked for her lst name, she refused to give it to me, I asked for her employee number, she also refused to give that to me. 00 and…

Discrimination! The worse Macy's customer service by an employee name LUIS. This is the second time the cashier was very rude to me. I came up to the register holding the other pair of shoe in my hand and Luis immediately told me he couldn't help me because he was the only one that is covering the register.

I asked him kindly if he can call for back up or his manager to help he then responded no I'm sorry no one is available without attempting to even call for back up. Then he looks at me and he pretends to be looking for a phone number after a few minutes he stated that he supposedly called for a manager.

I had a couple items in my hand for price check because there were no price tags on the clothes I was interested in purchasing. He then set my merchandise aside including the shoe that…

For the past three weeks, I have been receiving more than 4 phone calls from MACY'S daily (1-800-947-6229), demanding more than $100.00 from me. Why?

I placed an order on Sunday and for the 3rd time my order was canceled by the system and now the money for that order has yet to be credited back to my Macys card ... This is becoming very aggravating ... Every time I place an order online its canceled and NO one can explain to me why... So I call and place the order with an agent but like the 2 times before Im DOUBLED charged!!!!

I need someone to help me with this issue

I have tried to negotiate a merchandise certificate that was issued to me for no reason as I had my receipts and order #. This MOC is useless, I have spent several hours and energy trying to get an answer from someone, their services is poor and you get connected to India where to no-fault of the representatives you get nowhere

on July 5,2019 I has hired at Macys Kenwood ,Cincinnati ,Ohio as fulltime retail Sales Associate in the houseware/ department the first week of my pay I started experiencing problems with my payroll checks due to theft which occurred whereas my personal ID/ my money network payroll card was stolen that person indicated themselves as me with a money network card which , I did not have nor did I activate it so imposed a conflict with me ,Money Network, and Macys Kenwood Colleague Administrative Services, So we all attentively submitted me another money network card and payroll still continue to hold my several of my payrolls checks which was verified by Macys Colleagues complaint services who aswell Investigated the payroll issues / and

they all knew ,I was and still is homeless and I still…

I ordered 5 shirts to be delivered to the store. 3 were neatly packaged and 2 arrived like they came from a rummage sale. They were thrown in a bag, wrinkled, and not what I expected from Macy's. I am reluctant to shop on line because I don't want to deal with the hassle of returns or poor presentation of product.

We ha e tried 6 times , 7 phone calls to each department as a international customer to place a order ,we even went to the store and spent 2hours on the phone to sort the order out To no avail ... you don’t recognise auto postcodes ( zip codes) and we tried 3 times on the phone to process it Absolute disgrace and service

I strongly feel retaliated against by Macy’s 1-800 customer service via phone today. I feel the supervisor as they say she was canceled my order out of spite and was very inconsiderate of me as the customer. I hope to speak with a professional regarding this serious matter.

Jackie My number: (901)-921-0095

I spent 197.00 ON A POLO SWEATSUIT AND THE SHIPPING ADDRESS THE CUSTOMER SERVICE WAS INCORRECTLY RECORDED SEVERAL TIMES I LIVE IN BENSALEM NOT ANDULUSIA PA. HIRE AMERICANS SO THEY CAN GET OUR ORDERS RIGHT I SPEND GOOD MONEY I WILL NOT RECCOMEND THIS SERVICE TO ANYONE.

Why my Order is still in California today (Oct. 26th. 2019 )when I was already assured 4 days prior that it had departed California and it is on its way for delivery.

Order Number: 1909429347 = 70" round table cloth. my phone number:239 200 3471

I purchased online docker pants and the cost was $43.40 on October 24th order# 1823167634. Total $ 173.60. Yesterday October 25th I went to the Menlo Park mall and purchased the same product of 2 docker pants at $37.20. Yesterday I called Macy's and spoke to an agent. She said that is the cost for the online product. In all the years I have made purchases this is the first time I had encountered this problem?. So I have to go to the store to purchase the docker pants at $37.20 and when the order comes in October 31st return to the store the ones at $43.40 per? I am shocked as a platinum customer this is how I am being treated. My telephone number is 201-339-5849. I hope this matter will be corrected!

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I ordered four pairs of sketchers shoes online and wanted to return one pair. I followed all of the instructions carefully and took the shoes to the Macy's Concord store. I was not able to return them there I was sent from customers service to a subcontractor in Macy's. They took the shoes but only refunded $21 in the form of a gift card which I did not want. I wanted the approximately $27 that was quoted online.

When I tried to call the 800 customer service number for Macy's I was transferred 5 times before I just gave up.

I will no longer shop at Macy's online!!!ever!!!

Hello - I am a new Macy's customer, I went to the Metro North Mall location yesterday around 545pm CST. I went in to purchase a black pair of boots that were on sale, cheaper than the one's I purchased on Saturday, there we none in my size.

I asked the sales person if she could check to see if possibly my size was in stock, there were none available. Told her I didn't have my card yet and all had was my confirmation from Sat. She said I could call the 800 number and a customer service person could give me that number.

I know this NOT to be true and I told her NO place of business will give you credit card information over the phone (coaching opportunity). I tried calling the store directly to speak to a manager only to get NO answer.

I called the customer service number to file a…

I have a valid USA credit card as well as a valid USA billing and shipping address. My payment information works everywhere, with every place of commerce, except Macys. Each time I go to make a Macys purchase online, my purchase gets cancelled then bumped into "Customer Protection".

"Customer Protection" is a team of call-center workers located in the Philippines. Customer is forced to call this Philippines call-center, long-distance, in order to continue to place the order. Sometimes the long-distance Philppines phone connection is okay, often it is a poor connection due either to heavy foreign accent of call-center worker, or, simply a poor phone connection.

Their hours of operation for customer are very limited: 9-5 on weekday only, EST. The sole function and limit of the Philippines…

7457 Oakboro Drive Lake Worth, Florida October 16, 2019

Re Macy’s Customer Service and Sales Number Order3524095589

Dear Mr. Jeffrey Gennette,

In September, I purchased a mattress and adjustable frame at the Macy's store in Boynton Beach, Florida and it was the worse experience that I have ever had with a purchase. It was so bad that I am taking the time to contact you because although Macy’s has an A+ rating with the Better Business Bureau, your customer service and delivery really “SUCKS”. Bad Bad Bad

From the beginning there were problems,. Larry our sales representative asked us when we would like to have our merchandise delivered and I responded on Friday and he agreed. At 4 pm on Friday, I called Macy’s customer service and asked where was my delivery and was told that there was…

I went to your store to return a shirt with no price tag but with my online reciept. It was 2 days after the 30 day return policy. The lady was rude implying that the SKU was for a different shirt and i was returning a different shirt.

The manager was summoned who at first told me she was doing me a favour by taking the return and when i stated that i wanted no favour, she said fine !! She did not take the shirt . I paid my monthly bill , told her to throw the shirt in the garbage and left.

It was the Old Orchard mall in skokie illinois on 21st october at 1800 hrs. I will report this to the press about harassment / discrimination to a visible minority.

I went to the Bobbi Brown section at the Washington Square Macy's in Oregon. My mom was looking to restock a liquid eyeliner that she had bought previously from BB. When she asked the first employee, this employee directed us to all the eyeliners that were available.

Unfortunately, none of them were the one that my mom was looking for. This first employee directed my mom's search to the other employee or manager. My mom carefully explained that the liquid (felt tip) and cream eyeliners that were at this section did not include the one she was looking for.

She specifically described the eyeliner as similar to a mascara, without having the wand. This other employee treated my mom like my mom was lying and/or stupid. I don't get it. If this employee didn't know if there was such a Bobbi…

Today, October 19, 2019, my wife made her final purchase at MACY'S Harford Mall, 600 Belair Road, Bel Air, MD 21014. She went to the ladies' intimate apparel department to make a purchase, for which she needed the assistance of a sales associate.

No one was in sight. She and I waited for a time; then she started to search the racks for what she needed. Still, no one was in the department. She took four items into the fitting room, returned two items, and continued to search the racks.

She took two more items into the fitting room and came back frustrated, because no one was there. Ooops! There was indeed someone at the register: a young male! She chose to not ask him to measure her for a bra!

Several minutes later an apologetic saleslady came to the register to help. She admitted that…

I was placing an order online then come to realized my card has expired. I called up customer service and was told it takes 8-10 days for the new card. I asked how do I place the order. I was told they will transfer me to the credit department to give me my new account info.

I was told that the rep is aware of my situation. The rep started asking me questions from what my name and phone number and pretty everything. I asked y do I have to answer all these questions if they don’t have my info already.

She told me it’s to confirm. I said what’s the point of Confirming if u have to ask how to spell my name and phone number and even address. That is not confirming. Took over 40 minutes and they still can’t place the order for me.

I have been a platinum member with Macys for over 10 years…

Macy's horrible customer and unprofessional customer services . Today I spent about 7 hours trying to resolve an in store purchase which was shipped to the wrong address. I live in NYC and made a purchase at the Queens Mall and my shipping address is 4419 Mac Arthur Blvd NW Washington DC 20007.

I was told by UPS my package is going to be delivered to Long Island City NY. I do not live there. UPS said only Macys can change the delivery address . I called many time to the general customer services number and NO ONE can help.

They said they cannot help me because it was a purchase in the store . I tired to call the Queens Center Mall and on one answe the phone. I called back to customer services and someone got to connect me to the executive office at the Queens Center Mall.

The manager…

Macy's Customer Service 10-18-19

My name is Jacquelyn Lisicki, my phone is 239 245 8377 I am a Platinum Macy's cardholder I have yet to write you in all the years ( 40 or more) that I have made purchases from Macy's but this time my driven frustration has prompted me to write.

I recently placed two orders via phone the first being, # 1731713299 ( 8 items) all were purchased as a gift for this reason I was explicit about not showing pricing with the items I said click on the box that shows the items are gifts I do not want pricing to show. The male agent had difficulty understanding what I was asking so I repeated it two more times in a different manner. A language barrier clearly complicated my ability to place the ordered as I wanted. When the items arrived at my granddaughter's home…

I was delivered a defective bed frame. To have it picked up and returned I’m being charged a delivery fee and restocking free and tax I want to know how Macy’s can charge a delivery fee, tax and a restock fee on something that was received damaged?

I will never shop Macy’s again and I will let everyone know of Macy’s unfair practices! And the corporate office number on the website is in error. It belongs to a different company. Leaving me to believe Macy’s deals underhandedly!

transaction was not authorized called macy's & stopped my card. card was stopped and i received my new card. later i found out macy's let go my transaction. i am very unhappy with Macy's. i never want to shop at Macy's and never reccomand my family to shop.

Bait & switch! Mac lipstick duo advertised for one price & switched when moved to shopping cart. Did Live Chat & customer service rep. basically called me a liar! I snapped a pic of the online advertised price!

I received Macy's Star Pass coupons $10 off $25 % off selected items (except for exclusions on reverse side) Went to your Thousand Oaks store to purchase items (Gregg Norman golf shirts) that were not excluded, however you would not allow any discounts.

I feel cheated and deceived by Macy's and closed my account today.

Looks like I'm not the only person that feels you are cheating people with false discounts !

There is a reason your stock is way down !

My experience was great up until lately, for about the last two to three weeks I can't seem to order anything from Macy's, it's like I've been blocked or locked out of your site from ordering, I love Macy's and hope this problem can be resolved. Thank-you.

00 bed. Thought we were getting complete bed with frame. Sales person never disclosed that frame was not included!!!!! when bed was delivered without a frame to place it on, we contacted customer service which then explained a manager would call back.

this store employee called and proceeded to talk over me and asked me if i asked for a bed frame. I tried to explain that we thought it was all included. We were not told that we needed to purchase frame separately . HUNG UP ON ME!!

I was then called back by entire store manger and he apologized and said i would have to purchased and he would way a $20 delivery will tell eve fee . UNACCEPTABLE. Worse customer service I have ever encountered and I work in a customer service field.

Will never shop here again!! And I will tell everyone about…

I tried ordering a pair of pants to be sent by express delivery. For three days I tried and each day that I tried I would be on the phone for over 40 minutes with someone that did not know what they were doing.

Each time after giving all the info required they would have to start it all over again from the beginning. Each day was the same issue. I have been a loyal customer for many years. I have never encountered anything like this with people that take orders over the phone.

I have been at my wits end with this and because of this I am not going to get my merchandise in time for when i need it. This is no why to run a business. I am also a share holder of Macy's and I am very worried this company is going down the wrong path.

I am also going to make sure to send Mr Jeffrey Gennette a…

I came in store macys at Florida mall to return 2 bracelets in store order # 10085545 0139 trans action. ID 5/03/19 22249592204 AAssociate IIS91120142. the way I was treated they may like they couldn't. I am seeking. Legal counsler for the discrimination and the way. I was treated