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Marlboro

1.0
92 complaints

Complaints

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Emily

Nov 2, 2017
0

I bought a pack of Marlboro Black Menthol 100s this morning. I normally never have an issue with them, but the pack I got this morning had a slight chlorine/bleach taste this them.

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Klaus

Aug 29, 2017
0

Your brand kills people for profit. Mothers, sisters, sons, fathers, uncles . . you kill what every your product touches . . and you LOVE it!

My mother is addicted to your crap and behaves like she is on heroin . . We have 3 death in our family related to cancer. I hate you for that from the deepest parts of my heart. If I have the chance to get my hands on one of you guys in person . . . . .

People like you are the reason why this world will implode on itself and leave only devastation. Greed and hate are your motivators. This will fall back on you soon.. Thanks.

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marcy

Nov 27, 2016
0

I recently switched from gold pack to the red label. in every single pack every single cigarette when I get down to the filer the cherry is falling out and burning things.

First time I burnt a carpet the second time I burnt my hand and the third time I burnt my shirt. I have also experienced this with the Marlboro reds hard pack. Never experienced this with the gold label.

Also they burn out towards the end of the filter and when I try to relight it to get that last drag the tobacco falls out of the paper. I am very dissatisfied. I am trying to smoke a stronger cigarette and can not seem to find one which does not malfunction.

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Nady Naguib

Oct 19, 2016
0

Words can't describe my anger, so look at the photos attached. This is not what I expect from this brand.

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Kristine Wiles

Oct 12, 2016
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I opened up a pack of cigarettes that I bought the same type i've smoked for 30 years and when I opened it up I took the plastic string off and then pulled back the top and there was no silver paper to pull out and inside there was this weird raps green and white pad thing.

It felt like a full pack of cigarettes and I don't know if it has poison on it or not I've never seen this happen with even anything similar since I have smoked these cigarettes. I am tempted to bring it to the police department to make sure it's not poison.

I want to be reimbursed with a carton after the scare. This is awful and it's a waste of money I am really upset and mad and scared.

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james davis

Oct 10, 2016
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My Marlboro account and app became "unverifiable" and unusable the 2nd week of August. After speaking with numerous reps and requesting to speak to a supervisor, I was guaranteed 3 times that I would be contacted back by phone within 48 hours, 1 week and 21 business days, respectively.

It has been over 2 months with no return contact and not a single guarantee made has been kept. Still cant download app or log into website. Worst service ever.

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phillip orr

Oct 1, 2016
0

I only smoke marlboros.i bought a pack of black 100's and they taste horrible. They are stale and dry. I have never had this problem but with the price of smokes, I don't expect them to be old and nasty.

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Robert Locke

Sep 6, 2016
0

I found what looks like to be a human hair in a cigarette that I broke in half by accident this month. Just a heads up in the quality control department!

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tina thomas

Aug 3, 2016
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I have downloaded the new marlboro coupon app. It does not work. I get ad far as the store u want to use it at and then the coupon won't come up. This has been going on for awhile. I have been a smoker for 34 years.

I have always smoked Marlboro Lights. I am very disappointed. I also have noticed more often there are little holes in the cigarettes.

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ellen spalding

May 22, 2016
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The corporate website sucks. I have changed passwords and then all questions. Then says nothing matches your records.

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linda gregoire

Mar 17, 2016
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I purchased a carton of Marlboro reds for 109.00 carton at a drug store and each cigarette in each pack had a seam slit in each, I couldn't believe it, I have been a smoker for over 30 years and I have never seen this. I demand to get my full refund. I was considering contacting my attorney but I would prefer not to.

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rebekah gentry

Feb 26, 2016
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The last three cartons of Marlboro lights (boxes) were stale and kept going out. I was just smoking yet another one and flames flew from my cigarette and onto my fingers and burnt them badly! It scared the crap out of me.

I have been smoking the same ones for three decades. What is going on here? My fingers are burning! What if I hadn't had the ashtray in my hand?

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stamatoula stathatos

Feb 15, 2016
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I tried to register on the Marlboro site today and was told that they could not verify that am over 21 yrs old. I am 51. I provided all info requested. And answered a series of questions which involved my address over 15 years ago and my association to my ex-husband. The company had this information in their verification profile. I called the Marlboro customer service phone number and gave my current address of two years on my current and valid I.D. They said they still could not verify.

I was asked were I come from originally but not my last current address or my I.D. number which I could easily provide. How was the company able to pull other personal information about me from my birth date but not verify my age? I am a loyal customer of many years who does not smoke cheaper cigarettes.…

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James beams

Dec 3, 2015
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A pack of Marlboro eighty seven I bought today. They tasted bad and some of them was broke with the package was not damaged all.

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Tim

Nov 11, 2015
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I bought a pack today and half of the cigarettes in there had holes in them, this is unacceptable for a global company like Marlboro. I hope this feedback reaches the ears of the executives sitting in their comfy chairs and nice window office.

Your product is seriously failing and you need to do something before you go bankrupt. I am considering switching brands if this does not change.

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Heather Semonish

Nov 4, 2015
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I opened this pack today and three cigarettes like this one are in the pack! Thinking of going to a cheaper brand if they don't correct this. Marlboro is my brand of choice but this made me stop and think.

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James Armstrong

Jul 21, 2015
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I have been a Marlboro customer for years, but lately there is a nasty chemical taste. So, I will change brands, especially after it caused a respiratory infection. Totally stale products, in 30 yrs. never had this problem now I may have to change brands to get cigarette with taste that don't seem like it may be your last smoke.

Want to know where sweet full flavor went. Consider this my complaint letter, I hope the corporate offices read this.

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Anonymous

Mar 30, 2015
0

I love the mild taste of chocolate mint ,every time I open a pack of Marlboro I smell them. It is quite pleasant. It suits my taste and I love them. This is the best brand I have come across so far. Nothing beats Marlboro.

I love the flavor of every drag I take.

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