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Marriott

1.0
520 complaints

Address

10400 Fernwood Road, Bethesda, MD 20817

Marriott customers report systemic issues with customer service responsiveness, billing accuracy, and room cleanliness. Recurring problems include rude or unhelpful staff, unexpected charges, rooms not being cleaned or maintained properly, and failures to honor reservations. Complaints frequently mention difficulty resolving issues and lack of management follow-up.

Common Issues

35% (75)
rude staffno managerno response
25% (53)
overchargedunexpected chargeswrong rate
20% (43)
dirtynot cleanedbroken
15% (32)
reservationroom given awayno room available
5% (11)
disabledelevatorhandicapped

Complaints

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David Dutton

Jul 4, 2016
0

My wife and I dined at Charr'd restaurant in the Marriott East, Jeffersontown, KY. The menu listed George T. Staff because this is billed as a "bourbon bistro". There is no such bourbon as George T Staff. It is George T Stagg, an icon of bourbon. I ordered the Shrimp & Crab Fettuccine. There was absolutely no crab in the dish, and four small shrimp for a whopping $22. My wife ordered the bourbon barrel pork chop, which came with braised cabbage. The cabbage had no taste. I ordered a glass of Chateau St. Jean wine at $9. It did not arrive until after my entrée had been delivered.

The most egregious part of the evening is that our bill was altered. We left our waitress a 20% cash tip; even though, her service was extremely slow. She certainly was not worthy of a generous tip. When our debit…

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Maritza Elozeir

Jun 22, 2016
0

I booked this stay for my husband to spend Father's Day and it was not a good experience. My first complaint was that we were forced to spend most of our time in our room because there was a wedding that evening and that's perfectly fine but they were at the bar area which this did not bother us at all and they had also the 2 rooms when you walk into the hotel from the bar /pool entrance but then they also took over the entire lobby. We returned to the room since we had a storm that day we couldn't do much and we waited a while and went back downstairs to just walk around the hotel and this time it was hard to get thru the lobby because the dancing and all the extra chairs in the lobby from the wedding party left no room to get around.

I ask why would front desk except something like that…

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wendell prins

May 25, 2016
0

I am a regular client at the Stellenbosch Techno park Protea Hotel. I have a problem with your staff being clumsy and bringing food in a dirty plate many a times. I am not happy at all and wish to speak to Marriott corporate HQ about this immediately.

Does anyone have their contact information?

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Lakeiva Williams

May 11, 2016
0

My family choose the Fairfield Inn because during previous visits my son fell in love with the pool and water slide. After finding out that he earned honor roll near his birthday we decided to treat him to a night at the Fairfield Inn. My sister, her children and my brother reserved a room as well and after check in he was eager to get to the pool so we all headed down to the pool area. Once at the pool my son was slightly bummed because the water slide was no longer there but he was still excited for the pool. We were there for approximately 30 mins and a group of girls arrived.

The adult that was with them left after a few minutes, they soon became a little bit to rambunctious and we decided to take a lunch break. As we were exiting the pool area another group of girls came in eating…

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Melinda Seecharan

Mar 27, 2016
0

T,v, had a red line going down the side , there was no comforter on my bed ,air vents in the bathroom covered in dust and grim, me and my 9yr old started itching after laying in the bed, the pool had slime on the walls and floor and when we went to breakfast the pork was cold my husband came down sick, after eating and my 6 yr old son sat on the floor and ate his breakfast the management and

other employees saw this and never offered him a seat he shamu in the splash area was peeling paint. I would like customer care to get in touch with me. They supposedly conducted an investigation about bedbugs in my room and they said it came out there was no bedbugs in the room.

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J McGillz

Feb 23, 2016
0

Veterans in need not welcomed at the Marriott Fairway Villas in Galloway New Jersey! On Valentine’s Day, my brother a resident of Florida suffered a massive heart attack while in Atlantic City with his fiancé. He was rushed to AtlantiCare Regional Medical Center where he was well cared for. Family members traveled from all over the country to lend support. After two days of standing 48 hour watch the hospital manager made the recommendation to get a hotel suite so that we could get some sleep and a hot shower while the other family members were on watch.

She recommended that the Marriott Fairway Villas would be a perfect location for us to use as home base. I called the 1-800-845-5279 reservation number and explained the situation to the booking specialist who was very helpful. She said…

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Anonymous

Feb 16, 2015
0

I recently stayed at your Sanibel Harbor Marriott Resort & Spa (12/26&12/27) and was very disappointed with the rooms. Both were dirty (386 & 388) In room 388 the toilet would not stop flushing, the TV remote did not work, the room key did not work & after 4 trips to the front desk they finally sent someone to change the lock at 10:30 PM on 12/27/12.

The front desk was not very responsive to our complaints & am sending this E-mail in the hope that you can take some action. This is the first time that I have found it necessary to take this action. Hopefully, I will hear from you in the near future.

I am a Marriott Rewards member & have always enjoyed our stays at Marriott ion the past.

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Anonymous

Feb 16, 2015
0

I stayed at your Springhill Suites Las Vegas, NV March 14-17, 2013 Folio#85105. 00. 08. 94. I was informed by two desk clerks that the balance could not be refunded because the gift card was not issued by the hotel.

I was not informed of this when I made the prepayment and would assume that gift cards are treated as cash. That is, the hotel received the full $7oo when the cards were redeemed through the issuer. I was referred to the Director of Operations and left a voice mail requesting a return call.

Since it was Sunday, I did not expect the DO to be on duty. On 3/20 I called the hotel because I had not been contacted by the DO. I spoke with Chris who transferred me to the DO. I again left a voicemail requesting that I be contacted concerning the refund.

On 3/25 I again called the…

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Anonymous

Feb 16, 2015
0

I left the room at 11:00 this morning, when I returned at 11:15pm, the room had not been touched. When calling downstairs, I was told that the housekeeper "assumed" that I would not need the room made because I had had a privacy sign on my door. The sign was removed when I left the room and it was not outside my door when I arrived. When asking to speak to the manager, was told none was on duty and that they would bring me towels to the room. When asked to clean up the room, they said that they could not.

As a Marriott Rewards customer and a paying customer, I expect better service from Marriott and have received excellent service in the past I would like my money refunded for today or service within the hour.

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Anonymous

Feb 16, 2015
0

21, left a message for the manager of the hotel over 2 hours ago with no response, called mariott hotline they couldnt help me untill the manager responded. My account is now overdrawn, I couldnt pay my doctor this morning, nor can I get my perscripton medication!

80n for gross neglegence and now currently causing me bodily harm as I cannot get my meds. I'm contacting a lawyer.

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Anonymous

Feb 16, 2015
0

Stayed at Marriott Homewood Suites in Birmingham 9-23-1, rooms 325 & 327. Check-in staff was given F&F blue card & she was given name of GM from hotel I worked at. She came back & said I couldn't have the discounted rate because no hotel in Gatlinburg acknowledged having any GM with that name (he has been there 14 years)???

not to worry about it. never got cleaned in 2 days. they were never brought. Had to sleep on one tiny pathetic excuse for a pillow. reported upon check-out.

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