Marriott

Res # 73604177 May 15-19 2018 Charleston Residence Inn 200 Hotel Circle Charleston WV

By far the worst Marriott service experience I have ever had. I am a gold member and brought my family here for my father’s funeral. We are here for four nights and this is the last night. Every single morning we have complained to the manager about them not cleaning our room. Every evening we come back to find it in the same condition as we left it. It is literally unbelievable. The general manager is to blame in my opinion. Each time we approached him he said he would take care of us, but seems to have ignored our feedback.

I have a many more photos of the dirty room but this form will only let me attach one photo.

We will be attempting to contact the regional manager directly tomorrow.

went into the residence inn, arcadia, california to cancel reservation No. 72224336. refused to provide a cancellation receipt and told me they would send an e-mail. no e-mail received.

I stayed at the Courtyard Marroitt Midland in Midland Texas and was very disappointed. My family and I were treated very disrespectful and I felt like there was alot of discrimination because the front desk employee acted very rude and disrespectful towards my son Matthew who is 9 years old with Cerebral Palsy and

is in a wheelchair I was told " maybe this hotel is not for you and your family" . I used my reward points for the night stay and requested a handicapp room for me and my family. When we went entered the room his wheelchair would not fit and there wasnt the amount of beds that she told me there was.

So than I went and asked her why she put me in this room she stated " I am sorry but but we are booked full tonight and I only have a non handicapp room on the 3rd floor with enough…

We had an Encore package to use. Our paperwork had a 3 bedroom at the Vail, CO Ritz Carlton. When the Marriott Encore person contacted me, I was told the had a 2 bedroom, I was i;n my vehicle and driving, so I just went with what she said.

I contacted Marriott two times prior to our Feb usage, telling them our paperwork says a 3 bedroom. The first time I called, Joe I believe was his name, was absolutley no help, I repeatedly asked for a supervisor, to which he told me, the were all busy and a supervisor would call me back.

Well that never happend, so I called back, the end of January. Much nicer person helped me, said he would talk to his supervisor (s) and get back to me. Well that never happened either. So I called (800-782-5410 ) yesterday April 17, 2018, and spoke a Libby, who…

Hello, My company booked me to stay at the Spring Hill Suites April 7 through April 10. During that time, I had not TV service for two days, I had my phone battery pack stolen out of my room, I was told by the arrogant staff there that IT WAS NOT POSSIBLE, because they asked the staff. HA! And the food at breakfast was disgusting! Do you like powdered eggs? It was a very poor experience. I am most unhappy, but then I should not expect much.. it is a Marriot and they are just terrible.

Toni Olivarez antionette.olivarez@gmail.com

I booked a reservation on Jan 2 , It was suppose to be a special group rate( Hollywood Vibe Convention). The hotel had met their commitment with the group and no longer had rooms for the block at a special price.

I booked the room anyways, and asked for 2 double beds. The customer service person assured me two double beds would not be an issue, I was paying full price. I did receive a confirmation, that said not guaranteed, but didn't pay much attention because was told on the phone it wouldn't be a issue.

Two weeks before my arrive date I receive an email saying I could only have a King room with a rollaway bed. This made me upset, because how does a person taking reservation NOT know the hotel is sold out of double rooms.

I could have planned ahead, not two weeks before my arrive when…

Courtyard marriott dirty and bug ridden rooms.

I get telephone calls thanking me for being a customer, of which I am not now and will never be because of being bothered by these calls. This happens several times a month and it needs to stop. In the first place I am on the national and North Carolina do not call lists, so if the do not stop I will make a formal complaint.

take my name off your contact list. ED Betchley

My complaint is as follows. For two years between 2012 and 2014, I stayed in a Marriott property for 1 week per month on average. Because I have been in the process of retiring, I have not spent time traveling. Recently, I checked my Marriott "rewards" for a trip I want to take only to discover that my rewards were taken away in August of 2017. This is baffling to me in light of the fact that the term "reward" refers to recognizing past loyalty to Marriott-not future loyalty.

First, the rationale for taking away rewards given for loyalty is unclear to me because it defeats the purpose of giving rewards for loyalty. I called to see what had occurred and was told that I had been notified by snail mail and email that my rewards points would expire. However, informing me that my rewards would…

20,2018 I checked in the Fairfield inn at Columbus,Mississippi. off highway 82. I was charged incidental money to be refunded in 3 to 5 business days. I stayed there 1-20,2018 thru 1-23,2018. As of todays date the has not been returned. 27 .

Todays date is 2-16- 2018. Johnnyl. Ellis,1908 aptA Hazelwood ave. Fortwayne ,Indiana 46805

My wife has an account with Marriot. I travel for work 3 - 4 days a week and thought about switching over from Hilton to Marriot. I am being told I can not be added to her account. I tried to setup my own account but am told I cannot do that since our email is already associated with my wife's account. I do not want to have to create another email just to setup a rewards account your Marriot. This is the most ridicules thing ever that you will not allow a husband and wife to be on the same account and that I have to create a whole new email just to join your rewards program.

If this can be resolved on your end let me know. Until then I will continue giving all my business to Hilton

Formal complaint to the Marriott Corporate office

Good morning

I have a major concern with Marriott Europe almost systematically under-crediting points following stays at Marriott hotel and paying no attention to the related customer adjustment requests

As you can see in my file I have had issues with more than half a dozen stays last year. Each time I had to provide a copy of the invoice and I ended up being credited for the correct number of points. The last correction was for a stay at Prague Marriott in October when, following another claim, I was credited ~20000 points. At the time I filed this claim I insisted on Marriott making sure this would not happen again with my subsequent stays. Clearly no attention was paid to this request as I was (potentially - not sure) slightly…

Hello, We recently stayed at the Springhill Suites Lexington near UK on Friday night, January 19 2018. The rate of the room wasn't inexpensive (almost $200), but I thought it would be worth it if it was a nice place to stay.

Then I had received an email a week out about construction & renovation being done there & when I saw that I tried to find another hotel near by but they were all booked up at that late date, because I was afraid that the noise would wake us up and we are late sleepers with going to a concert the night before as well.

So, we did end up staying there because I couldn't find another hotel so close to that date. We were given Room 419 at first but when we came back from the concert & were tired & ready to relax watching TV, found out that both of the TV's were not working…

My husband and I stayed at the Marriott Residence Inn in Abilene, Texas on December 30, 2017. Upon arrival, my husband went in to check in and the girl behind the counter was drinking wine with another girl. They were happy and cheerful until I starting bringing my things in and quickly turned quiet and started whispering and staring at me.

I should have known right then not to stay, however, the roads were icy, so we stayed anyway. We went to a concert that night and then returned to the room pretty late. I went to the room and went to bed and my husband went to get some food.

When he got back, his key wouldn't work to enter the back of the hotel, so he walked on the ice to get to the front and fell. The lady at the front desk wouldn't let him in at first, but finally did after a few…

My family recently stayed at the FairField Inn Marriott in Harstville, Souht Carolina. We were there for our brother's funeral and the hotel stay made it a little more depressing. We had 5 rooms at the hotel and every room was not up to the usual standards of other Marriott we have stayed in.

The bathrooms were absolutely filthy. The tubs were not clean and the toilets were not much better. Due to the fact we had a funeral service the next morning and most of the family not arriving until late that night, we had to endure the rooms that were given us.

My room specifically smelled of urine once the shower was turned on. The tub was filthy and had cracks in the wall and along the tub. We would like to make the owner of this hotel aware of the conditions that he employees are providing.…

On 12/09/17 My son was Parked in the parking lot overnight for my job Delta Christmas party and nothing but ice was located all through out the parking lot the following morning. My son Informed front desk attendant Ms Keva,and was advised nearly two hours ago the matter would be handled.

Knowone has arrived nor have we been informed of what to do next. Valet parking workers weren’t ordered to pour bags of salt in the driveway on anything. Need assistant ASAP .

I stayed at Springhill suites (Marriott) in Murray Ky.

First I was double billed. Billed $450 on my credit card and my debit card. I got one removed.

However, the other $450, which was for two nights, was not correct. I called days in advance to cancel from a two night stay to a one night stay. It was homecoming weekend, a special event. I asked the lady on the phone if I could only stay one night since it was homecoming, and the Marriott employee said "yes", and your rate for one night will be $179. So I said great. We stayed one night.

When I got my bill, it was for two nights. The General Manager WILL NOT return my calls. I've tried over a half dozen times. One of the other managers said she talked to the GM and said sorry, that they have a 7 night rule for special events.

You have…

I called Marriott Customer Service today to ask for some questions regarding my existing booking and the customer service representative who answered my call showed EXTREMELY RUDE and nasty attitude. With this experience, I will never choose to stay at such kind of hotel again.

Stayed at Marriott spring hills flamingo crossing for a week while hurricane irma was happening. I was very distraught that you let pets stay their. The reason I stay their is because im deathly afraid of dogs thats what i pay for. I had two rooms cost me a thousand dollars to have to be unconfortable with them on same floor. Also the air went out they couldnt make breakfast. that i understand allowing pets i wont accept. I love the hotel but unless you make some kind of resolution i won't stay their again I hope you dont allow dogs thier again.

Yours Truly Leonard Schuhle

Re. Folio #55138 Dear Sir or Madam, We had reservations to stay at your hotel on Oct 16, 2017. After driving 450 miles on that day we arrived in Newark at 6:00 PM. It was getting dark, traffic was heavy and our GPS kept taking us to a Best Western.

After about an hour trying to find your hotel we decided to go to the airport, turn our rental car in and take the shuttle to your facility. After taking the shuttle and traveling round and round several times , I don't think I could have ever found your hotel,We arrived at your hotel at 8:30 PM.

We forgoed dinner, there was no restaurant nearby, and because of a long day and being very tired we went to bed. ( I feel sorry for your maids )_ Because of all of the above and especially because of the water problem we are expecting some…

Good Afternoon,

Mr. Sorenson, It truly saddens me that I have to write this email.

My name is Chantilly Avery

My husband is Jerwon L. Avery who is a Marriott Elite Gold Member.

I recently stayed at your Marriott Hotel in Augusta, Ga.

Check in: 10-6-2017

Check out: 10-8-2017

Room 672 - Suite Towers

Upon returning to my room on Saturday night 10/7. I noticed something moving on the floor. At 1st I attributed to me be tired, but then noticed it again. After bending down further I noticed it was a rather large cockroach bug.

At this point my wife who was with me; begin freaking out.

She has Non- Hodgkin's Lymphoma and her immune system is very weak from her last set of treatments.

She was very terrified because she had food out where the bug was initial spotted. She didn't know if…

We stayed at the courtyard marriott downtown detroit (9/29/17-10/1/2017. Our beds had blood stains all over the sheet and bed spread. Only to discover the sheets had not been changed ,there were urine stains all on the protective sheet. They had not been washed they just made the bed up.

We called the manager ,He did nothing about it.

To Whom It May Concern, My name is Lanesha Barber. I am currently staying at one of your hotels-Residence Inn by Marriot in Gulfport Mississippi (14100 Airport Road). On Sunday, October 1, 2017, I left for work around 8:30am and did not return back to my room until after 11pm that night.

When I open my door, immediately I could smell a bad odor coming from my room. The odor made me sick to my stomach and I began to look around my room. When I enter the bathroom, I notice that the toilet seat was down like it had not been cleaned and as I walked closer I realized what the order was.

Someone had used my toilet in my room while I was gone. Now, I assume that employees are not supposes to use guest bathrooms.

However, my toilet had been used and they forgot the flush and clean up after. This…

plase help me get this resort I oen at Marriott legens ege and this resort is part off the vacation club interval says that beach plase is only accepting people that owns in that resort I will like to know its this true or not.

I live in Key Largo and of course we were hit with Hurricane Irma. When I arrived back home we had no power and I am a senior citizen with a adult disabled son. We both could not sleep in the house with no power, so checked into the Marriott Key Largo.

We stayed two nights, then was able to return home as the power was back on. I was told when I checked in that there were limited services, but no problem there, just wanted a cool place to sleep. a night.

I went ahead and paid this, as there were no other places in town open to stay. I feel being that I am a local person in Key Largo, we never should have been charged full rate. Just so unfair to take advantage of us during this time.

Very disappointed in Marriott as I thought they could have given us a break on the rate. I checked in on…

Stayed at the Marriott in heron bay fl during hurricane erma. Other than the staff being fantastic especially waitress dawn. The hotel was made animal pet friendly which was never told to me. customer relations and got no where. The animals were allowed free run of the hotel.

Constant barking all day and into the night. The owners even brought the dogs into the dining room which was disgusting. One dog nipped at my leg and the owner laughed and said she doesn't bite. D. Officer and was bitten 5 times by dogs that the owners said don't bite.

Owners had dogs on expanding leashes that went out 10 feet. I had my in laws with me that are 90 and 93 years old, and they tripped a couple of times but luckily enough not to fall. I understand the special exemption because of the hurricane but some…

The staff at your Sheraton San Diego "Bay Tower" Hotel tried to evict me from my room # 886 and proceeded to take all my belongings and stuff them into several large, dark, Hefty trash bags. m. m. on Monday evening, September 12th, 2017.

Your hotel manager there ("Angelina") refused to take responsibility for my missing $100 cash and never apologized for the fact that I only got 45 minutes of sleep last night in that room # 886!!! I filed a Police Report with the San Diego Harbor Police Department very early this morning and last night your Security team investigated my cash theft from my room.

This "Security Team" which included a manager from the hotel (a man this time) promised to call me back last night with the results of their "room lock history investigation" ..... but they NEVER…

I stayed at SpringHill Suites by Marriott Cleveland Independence. While I was there we left a money bag and a credit card reader in a drawer in room 110, when I call to check on the items I was told that it was not there, and

that no one had checked into that room after I had left, I also talked to the manager and the manager in charge of the personnel that cleaned the rooms and was told that nothing had been reported. I am also displease in the no-response for the manager after he had told me that he would call me back.

I know that cameras can not pick up everything that happens in a room

never told the hotel was under renovation. the smell from the paint, lacquer , etc. was overwhelming. it was toxic. been with Marriott 35 years never experienced anything close to this.

I HAVE BEEN A Marriott MEMBER FOR 31 YEARS AND I AM DISAPPOINTED AND IRATE, OVER THE MANNER ,IN WHICHI HAVE BEEN TREATED . I TRIED TO CONTACT MARRIOTTS CUSTOMER SERVICE AND AM NOW EVEN MORE DISTURBED WITH mARRIOTTS OBVIOUS EFFORT TO AVOID ANY NEGATIVE CONTRACT . I JUST JOINED THE DEASTINATION PROGRAM AND REALIZE IT WAS A MAJOR MISTAKE.

Recently, the wife and I spent yet another few days at your Airport Marriott in Long Beach California, USA. You can check your records and see how many times we have spent 4 nights there in the past. I am via this letter requesting at least one night refund due to the following, We arrived on a Thursday night and all went well.. Peaceful and quiet.

The same was true for the following Friday night. On Saturday night however our peace and quiet was ruined by a very loud party the hotel permitted in it's courtyard. Unfortunately, our room (819) was just above the courtyard and the noise entering our room (for several hours) was awful.

We are senior citizens and retire every night at 9. M. We were mad to say the least. The hotel should have informed us that…

I have been trying to get my last 3 paycheck stubs from Marriott in Charleston WV, because I no longer work there. I was told By HR that they couldn't pull them up. I need these for DHHR because they need this information.

I have been trying to get these so that I can get food stamps and help from welfare since I am now unemployed. Can you e-mail my check stuns to my email? No response from Marriott corporate headquarters so far.

My husband and I stayed at Courtyard Marriott, New Orleans Downtown, Convention Center on Friday Oct. 28 to Sunday Oct. 30, 2016. We were in room 418 with 2 queens. On Saturday night we were falling asleep when my husband said his body was itchy, turn the light on. Well, I turned the light on and was horrified to see bugs on my husband.

On the sheets, on the pillows all over. We jumped up and slapped as many as we could, called the desk to get another room. They were full, they said, no rooms. In fact, they said, no rooms in the city. It was a busy weekend in New Orleans. They sent up a security man to take pictures of the bugs, no kidding! He then came back with a bathroom disinfectant to spray on the bed and pillows and clean sheets. No way! I could not allow that chemical to be sprayed…

Springhill Suites Marriott University Lake Anchorage, AK. This upcoming reservation will be my last stay ever at any Marriott property. I will also tell everyone I know not to stay at Marriott ever again. I booked a 3 night stay and well over a week in advance I wanted to reduce the stay to 2 nights.

I was told because it was a "special pre paid rate" I could not be refunded for the 3rd night. That is BS and completely unacceptable. It is no cost to Marriott to reduce my stay by one night and if it is prepaid you can simply refund the difference to my credit card.

I am currently a rewards member Silver Elite and you can cancel that also. My company does a great deal of business with Marriott and I am going to suggest that we stop all business with your company. I am also going to post…

I'm a Marriott rewards member who travels frequently. I'm also a business owner who has employees booking over 400 room nights a year in multiple hotel chains. The Dayton Marriott Residence Inn where I have spent the last ten days is horrible when it comes to cleaning the rooms.

I spoke with the front desk and I guess that was a mistake, it only got worse.

I was with Adriatic Tours and we stayed at the Courtyard Central Park in Rome. This was Sept. 3-7, I was in room 215. My cell phone was reported stolen from the room, they left the charger. It had all my photos from a 8 day pilgrimage through Italy.

Please check with staff, lost and found.

We were staying at the Marriott in Ponte Vedra Fl for an event. A lady named Teresa was our concierge. My husband noticed when we asked her how to get to the spa that she had white powder on the outside of her nose.

We went about our business and the next day we noticed that we were staying at the Marriott in Ponte Vedra Fl for an event. We had a lady named Teresa that was same thing. Obviously she had been doing cocaine just minutes before seeing her.

I just wanted you to know, because that reflects on Marriott as a company. I don't know if you have a no drug policy, but it seems that if you do. it is not being enforced. Just thought they should know at the corporate level.

I stayed at the Atlanta Marriott Suites Midtown on 9/2/16. I had a birthday social planned. In the middle of my event I get a knock on my door from security. I was told to come to the front desk immediately. After I had received a phone call from the front desk informing me that my food delivery had arrived but then to get another call saying they were not there.

I get downstairs with one of my guest accompanying me only to be met by the rudest hospitality staff ever. Mind you this location sits right next to the four seasons so you'd expect excellent service. However I was sadly mistaken. After I settled my charges I found out that the gentleman that checked me in had not properly taken my payment but I received my room keys and proceeded to get my room in order.

I never received a…

From the look of Marriott's numerous unanswered complaints. I'm pretty certain Marriott head office people just don't care about your customers. Let me say however, that I sit on several corporate boards that do business with Marriott, & my influence against their corporate model will be felt. Money does talk.

I will personally make sure that Marriott's very rude & incompetent staff at the Buellton, California facility will never see me, my friends or corporate business associates ever again. Marriott is an over grown group of foolish corporate losers. I am certain that this message will never be read or digested by anyone of any intellect.

There was black mold in the bath tub wall tile and the shower curtain when I stayed at the Marriott. Is this how a Hotel is supposed to run? I don't think so.

When we arrived to the airport, we were notified that our flight was cancelled.after the AA agent told us that we would be compensated for our troubles. The agent booked us a room at the courtyard of Marriott and printed out hotel vouchers and taxi vouchers. We arrived at the hotel where we were turned away due to AA not having an account with the hotel.so we were given another taxi voucher from the hotel back to the airport, we then spoke to the AA supervisor. She then told us how sorry she was and apologized for the inconvenience.

She then booked us another room to another hotel. When arriving to the hotel, we again were turned away due to miscommunication by the AA agent. We were given another taxi voucher back to the airport. When arriving at the airport all the AA agents had already…

My wife and I dined at Charr'd restaurant in the Marriott East, Jeffersontown, KY. The menu listed George T. Staff because this is billed as a "bourbon bistro". There is no such bourbon as George T Staff. It is George T Stagg, an icon of bourbon. I ordered the Shrimp & Crab Fettuccine. There was absolutely no crab in the dish, and four small shrimp for a whopping $22. My wife ordered the bourbon barrel pork chop, which came with braised cabbage. The cabbage had no taste. I ordered a glass of Chateau St. Jean wine at $9. It did not arrive until after my entrée had been delivered.

The most egregious part of the evening is that our bill was altered. We left our waitress a 20% cash tip; even though, her service was extremely slow. She certainly was not worthy of a generous tip. When our debit…

I booked this stay for my husband to spend Father's Day and it was not a good experience. My first complaint was that we were forced to spend most of our time in our room because there was a wedding that evening and that's perfectly fine but they were at the bar area which this did not bother us at all and they had also the 2 rooms when you walk into the hotel from the bar /pool entrance but then they also took over the entire lobby. We returned to the room since we had a storm that day we couldn't do much and we waited a while and went back downstairs to just walk around the hotel and this time it was hard to get thru the lobby because the dancing and all the extra chairs in the lobby from the wedding party left no room to get around.

I ask why would front desk except something like that…

I am a regular client at the Stellenbosch Techno park Protea Hotel. I have a problem with your staff being clumsy and bringing food in a dirty plate many a times. I am not happy at all and wish to speak to Marriott corporate HQ about this immediately.

Does anyone have their contact information?

My family choose the Fairfield Inn because during previous visits my son fell in love with the pool and water slide. After finding out that he earned honor roll near his birthday we decided to treat him to a night at the Fairfield Inn. My sister, her children and my brother reserved a room as well and after check in he was eager to get to the pool so we all headed down to the pool area. Once at the pool my son was slightly bummed because the water slide was no longer there but he was still excited for the pool. We were there for approximately 30 mins and a group of girls arrived.

The adult that was with them left after a few minutes, they soon became a little bit to rambunctious and we decided to take a lunch break. As we were exiting the pool area another group of girls came in eating…

T,v, had a red line going down the side , there was no comforter on my bed ,air vents in the bathroom covered in dust and grim, me and my 9yr old started itching after laying in the bed, the pool had slime on the walls and floor and when we went to breakfast the pork was cold my husband came down sick, after eating and my 6 yr old son sat on the floor and ate his breakfast the management and

other employees saw this and never offered him a seat he shamu in the splash area was peeling paint. I would like customer care to get in touch with me. They supposedly conducted an investigation about bedbugs in my room and they said it came out there was no bedbugs in the room.

Veterans in need not welcomed at the Marriott Fairway Villas in Galloway New Jersey! On Valentine’s Day, my brother a resident of Florida suffered a massive heart attack while in Atlantic City with his fiancé. He was rushed to AtlantiCare Regional Medical Center where he was well cared for. Family members traveled from all over the country to lend support. After two days of standing 48 hour watch the hospital manager made the recommendation to get a hotel suite so that we could get some sleep and a hot shower while the other family members were on watch.

She recommended that the Marriott Fairway Villas would be a perfect location for us to use as home base. I called the 1-800-845-5279 reservation number and explained the situation to the booking specialist who was very helpful. She said…

I left the room at 11:00 this morning, when I returned at 11:15pm, the room had not been touched. When calling downstairs, I was told that the housekeeper "assumed" that I would not need the room made because I had had a privacy sign on my door. The sign was removed when I left the room and it was not outside my door when I arrived. When asking to speak to the manager, was told none was on duty and that they would bring me towels to the room. When asked to clean up the room, they said that they could not.

As a Marriott Rewards customer and a paying customer, I expect better service from Marriott and have received excellent service in the past I would like my money refunded for today or service within the hour.

Stayed at Marriott Homewood Suites in Birmingham 9-23-1, rooms 325 & 327. Check-in staff was given F&F blue card & she was given name of GM from hotel I worked at. She came back & said I couldn't have the discounted rate because no hotel in Gatlinburg acknowledged having any GM with that name (he has been there 14 years)???

not to worry about it. never got cleaned in 2 days. they were never brought. Had to sleep on one tiny pathetic excuse for a pillow. reported upon check-out.

I stayed at your Springhill Suites Las Vegas, NV March 14-17, 2013 Folio#85105. 00. 08. 94. I was informed by two desk clerks that the balance could not be refunded because the gift card was not issued by the hotel.

I was not informed of this when I made the prepayment and would assume that gift cards are treated as cash. That is, the hotel received the full $7oo when the cards were redeemed through the issuer. I was referred to the Director of Operations and left a voice mail requesting a return call.

Since it was Sunday, I did not expect the DO to be on duty. On 3/20 I called the hotel because I had not been contacted by the DO. I spoke with Chris who transferred me to the DO. I again left a voicemail requesting that I be contacted concerning the refund.

On 3/25 I again called the…