Marriott

My wife died in march. In April I reached out to Marriott to transfer her points to me. No response. I treid again this week and have been on hold approx 2 hours! Still on hold as I type.

I stayed at the Aloft Harlem Hotel at 2296 Frederick Douglass Boulevard, New York, NY10027 US. Check in was Sept 7 and check out was Sept 9, 2018. On 9/7, the elevator was not working and we were on the 6th floor.

Management said they were unsure when they would restore this service. My companion and self climbed 6 flights of stairs. He had a hip replacement so it was difficult for him. (2)Bugs were in the room(3)sliding pocket door from bathroom into bedroom was sticking. (4)shower not working properly.

Spoke to Isabelle on check out and said she could not refund any monies because we made our booking through Reservation Counter(an online booking agent). Tele#844-610-5897. When I returned home called Jay Dean, general manager, at Aloft hotel where I spoke to him about our discomforts.…

I made my reservation using award points directly with the hotel and was told breakfast was included. We had a cup of coffee and a banana and were charged $22 and told our points stay did not include breakfast. I told the clerk that I was a gold elite member and I was told, "Oh well, it is what it is and your breakfast is $22." I will avoid this hotel and recommend others to do the same.

I had an issue with a billing error. I called, struggled to get through the automated service. Then I waited on hold for over 30 minutes. The agent ensured I will receive a return call after the investigation (estimated 3-5 business days).

Never received any call or any follow-up. I called the number the original agent told me to contact. Again, I struggled to get through the automated service. ). ) to find out they had no information; the first agent did nothing regarding my request.

) company has such poor customer service. I will most definitely NOT be choosing Marriott but will choose a company that actually values their loyal customers and has, perhaps, slightly better organization.

September 12, 2018

Dear Madam/Sir: As a premier member of Marriott Properties, I am writing to inform you of some discrepancies that occurred on my credit card in November 2015. I inquired about these discrepancies but to no avail, I didn’t get a resolve. The attendant didn’t even try to assist me, at that time. My apologies for not having a name of the male as to whom I spoke with at the Marriott Properties. This property is located at: Residence Inn Gold Center Drive Rancho Cordova Sacramento, CA At this same time as to why I didn’t’ continue to pursue this issue, I had a very sick husband of whom I lost shortly thereafter, and was grieving continuously along with taking grief counseling. However, I work for FEMA and at the time of my deployment there in 2015 in Sacramento, CA, I took a…

I had reserved a BLOCKED room for my sons wedding in May 2018. I was one of the first to reserve a BLOCKED room. I flew into Sacramento and had to head straight to the rehearsal dinner. At about 9:30pm I was finally able to get to the hotel.

I was told that all the blocked rooms were taken. Needless to say I was very upset. They put me in a room on the second floor, completely on the otherside of the hotel from the wedding party and family.

I was informed that there were no elevators. I told them I have a hard time climbing stairs let alone with luggage. They had no available rooms on the first floor. I struggled getting to my room which was the same quality as any other hotel. I expected better.

I was not able to join family and friends in the lobby due to the fact I had to climb…

I AM 68 YEARS OLD, STILL WORKING, I HAVE A GOVERNMENT ID CAR, I AM AN INSPECTOR FOR GOVERNMENT JET FUEL PROJECTS. I MADE A RESERVATION AT THE TOWNPLACE SUITES AT LEXINGTON PARK MARYLAND IN JULY 15TH AND WAS PUT OUT ON THE 1ST OF AUGUST BECAUSE OF A SWIM TEAM COMING IN TO THE MOTEL.

I CHECKED BACK INTO THE MOTEL THE 6TH OF AUGUST AND STAYED UNTIL THE 31ST OF AUGUST. 00 PLUS TAX PER NIGHT. 00 PER NIGHT THE GOVERNMENT RATE. SHE SAID SHE WAS SORRY, SHE IS A MONEY HUNGARY BITCH, AND I WANT BE STAYING THERE ANY MORE.

THE BREAKFAST FOOD IS THE SAME, THE PAPER TOWELS IN THE ROOMS ARE 1 PLY, THE TOILET TISSUE IS 1 PLY, I EXPECT MORE FROM A MARRIOT PROPERTY THAN THIS. MY STAY HERE AT NAS PAX RIVER IS 12 MONTHS, LOOK AT THE MONEY SHE JUST LOST FOR MARRIOT, AND TALK IS THERE WILL BE A LOT MORE.

I…

The following offer is under phillypackages.com -- Isn't it odd that none of your hotels has this listed in the booking website Philadelphia Downtown

Residence Inn Philadelphia Airport Residence Inn Philadelphia Center City The Rittenhouse Hotel The Ritz-Carlton Philadelphia Rodeway Inn Center City Sheraton Philadelphia – University City Sheraton Philadelphia Society Hill Hotel Sheraton Suites Philadelphia Airport

Phildelphia, PA Visit Philly Overnight Hotel Package

Looking for a deal when you visit Philadelphia? The Visit Philly Overnight Hotel Package is just the thing.

Book our fall getaway now for stays from September 4 to November 30, 2018 and get FREE hotel parking as well as free tickets to the iconic Philadelphia Museum of Art, a $25 gift card to the must-visit Reading Terminal…

I made reservations via the 1-800 reservation number for four nights (8/23/18 through 8/27/18) at the Nashville Marriott Airport location. I requested to use 70,000 Marriott points for two of the four days. The night that I made the reservation, I requested to have the reservations sent to me, but no email was sent confirming the reservations.

The next day, I call the 1-800 Marriott number again, to get a copy of my reservations with the reservation number to confirm. I was told by another agent that only one day of points (35,000) was applied. He said that they had system problems on the night that I placed my reservations.

The agent corrected the reservations and applied the 70,000 points paying for two of the four days. After checking out of the hotel, I noticed that my spouse's…

My daughter booked a reservation and told that person she was 18 and a college student. He took her reservation and CC info. When she arrived at Westin in Houston the desk clerk Jocelyn refused to check her in saying she was not 21 and that no hotels will allow her to check as it was the law.

Her money was still debited from her account because she did not cancel the reservation . This is flat out robbery. , when I called the desk clerk Jocelyn to inquire she began backtracking and changing her story as to what took place Howver we had multiple witnesses he can verify what the clerk said.

When I tried to speak to someone over her she said she is the manager and no one was over her. I called an hour later spoke with a different employee and got the names of Patrick and mark who are…

I called the hotel since my husband was a guest there, he goes every week from Monday night check in to Thursday check out and this will be the last week he will ever be doing business with the Spring Hill Suites in Louisville Airport, 820 Phillips, Louisville Kentucky 40201!

I phoned and asked to be transferred to his room, I was transferred but had to end our call. I called back a few minutes later, the phone was busy. I then called a short time later to speak with him and the front desk man on the phone was Rude. He did not put me through and told me I should know his room number and would not put me through. I was inconveniencing him to look the name up and he had people in front of him.

I have been a Director for the Crowne Plaza and MCM and am very familiar with the industry and…

I was in Bellevue for work for one night, Aug. 7th, 2018 and stayed at the Marriott in Bellevue WA (200 110th Ave NE, Bellevue WA 98004) and a man tried to forcibly break into my room at 6:45am: the steel door-stopper blocked him from coming in and my screams may have also helped deter him. I reported this incident using my room phone immediately, and I also reported it in person to t the front desk clerk where I was told the Manager 'was not available but he would call me asap.' This happened 36 hours ago. I called the manager: Daniel Hurtado on his cell: 425.214.8525, I also emailed him and I have not yet heard back. I have since left Bellevue and am back home in San Francisco, CA.

I was extremely shaken and upset after this incident and it's unfathomable to me that NO ONE at Marriott…

When I checked into the room and went to bed when I woke up I had red bite marks all along both legs.

Also, when I went into the shower the shower had mold all along the tile and the tub, When I started the shower I never got any hot water for the shower or to shave in the morning. When I got the desk to file a comment t5he desk clerk stated that he would pass it on to management.

When I got to work and saw the nurse we have on site she stated that I had approx. 20 bed bugs bites on my legs. At which time I had to destroy all my clothes that I had worn that morning and go and get new clothing.

It been now three days and I'm still showing the bite marks from the bed I slept in on 5 Aug-6 Aug 2018. As a Platinum Premier Elite for Life I should have been shown a better answer from the desk…

Marriot at cheshunt Cheap yes Staff brilliant Rooms felt damp old Aircon Bed dreadfully uncomfortable

Marriot at York First room no aircon Torn nets at window Second room Aircon set to maintain 21 degrees Bathroom lacked ventilation No water in rooms No fridges Worst of all one double bed that had seen better days Restaurant staff lovely Føod poor value and even poorer quality Great 2 star hotels but 4 well !!!! Lingfield No toppers on beds No offer of help with luggage

Marriot definitely on the downward slope This from a marriot member who always sought you out for your comfortable beds and rooms All three recent stays the hotels looked tired and worn

Marriott Rewards Member no. 415202563 I received a birthday gift of one elite night by e-mail from Marriott Rewards on 19 June. Despite activating the gift, I have not received the credit Elite night on my account. I have sent written queries to Marriott on 3 prior occasions in relation to this matter.

I also contacted Victor in Customer Services on 1 August and forwarded to him a copy of the Marriott e-mail to me dated 19 June. I have been given case nos, however, I have not received any response to my enquiries.

I appreciate there may be a high level of traffic at this time however, it is now 29 days since I first raised this matter and I am still no further forward. My previous enquiries were given case nos. as follows : Case no.

39305155 dated 09 July 18 Case no. 41031290 dated 14…

fairfield inn and suites, troy road, east greenbush, ny. Stayed there 2 nights August 1 and 2nd . The elevator was NOT WORKING and no one notified that day. We drove from waterford, CT up to there. We were put on the 3rd floor ( room 305) because this was the only room available. We had to ask and pay other guests who were staying there to luge up our 2 large suitecases to our room!!.

Also, our medication were stolen from our room the last day, because I had an entire prescription full of anti-anxiety medication that I KNOW I had, and Joe had his daily pill box taken from the room, and we know this, because he took his medication that morning before we headed out at 9 am!!

Joe martino ( Marriott silver reward member) Account # 2901610702

Hi looked at this hotel on booking com disappointed with the tiredness, the towels smelt stale, and at breakfast the cups and cutlery were not clean but the worst thing was the fact when I needed a shower there was no cold water - even the toilet flushes hot water - it seems that this is an on going problem looking back at the reviews . your staff were apologetic but seemed oblivious to this. I am sure this must be a safety issue,

I spent 5 nights at the Marriott on 47th street in New York with my daughter's family for the Dance the World event. 4 of the five our room filled up with pot smoke. The first two times we reported it and they said they would send security to check. The last two we just left the room. We had two young girls with us plus the smell made me sick. It was doing us no good to report it obviously since it never quit happening. My son-in-law even went so far and to block the fan and under the door with towels. For the cost of the hotel, I would have expected better from Marriott. I have been in the hotel business for 40 years and we would have made sure the problem stopped the first time and even compensated the guest for the problem.

Sandi Perkins (party of Williams family) Room 4223 on July…

No "stars" at all! For close to $200.00 a night, here's what happened. I needed a place to stay while my home is being renovated.This place is near Rush Hospital in Lombard, Illinois. The phone in the room didn't work ( my cell is broken). Then, the computer WIFI was not working. When I tried to call someone, or they tried to call me, I couldn't hear them, Hello can you hear me? Hung up, tried again, all day. Fiance can't hear me either. Out or in, broken line, can you hear me? I suppose some folks keep an extra cell in their pocket.

The first person who was dispatched to "help" me didn't speak clear English, ( broken Spanish ), but more importantly, he was dispatched to help me, and he didn't know how to do it. The hotel manager had to come up to fix it, and acted disgusted with me ( or…

I will NEVER stay at this hotel again and am contemplating whether or not to remain a Marriott's member! After reading the "not so good" reviews, I still reserved my husband's room at this hotel. REMEMBER - REVIEWS ARE FOR A REASON!

The customer service is horrible! This problem has been going on since Wednesday, July 18 yet I did not write the review, immediately, hoping the general manager would rectify the situation. I called the hotel to inform them that my husband would be arriving late.

" - not our problem as the consumer (Customer Service 101) He was given a queen suite for the night and in the morning he would be moved to the room type that was requested - a king suite. Had I not called the hotel while he was at a training, that would move would have NEVER happened!

I spoke with…

What good does it do to have Marriott reward points card when every time I try to use the points I am told that the allotted rewards rooms are all booked? And if I pay for the room the member discount turns out to be less than $5.00. Maybe it is time for me to check out another card even though I have been a member for decades.

I called to reserve a room last week at the Courtyard by Marriott at UAB in Birmingham, Al. I explained that I am a senior, a veteran and gov employee. 00. Myself and 2 of my friends are here now. 00.

I tried to get my room changed to the same price but was told they couldn’t do it. I have been a rewards member for a long time and this is not right. I am making a formal complaint and hope to hear from you!!

July 18, 2018

To Whom It May Concern:

My experience at Marriott while on Vacation: My stay was pleasant until I checked out my hotel room on. My Coach wallet came up missing with all my cash while I was on vacation with my two small children. Unfortunately, I didn’t know I left my wallet behind, until I got to my next destination, when it was time for me to pay for a purchase, an hour later, that’s when I realized I didn’t have my wallet. That’s when I called the hotel, and went back. At this time I was told the room had already been cleaned and no one from housekeeping turn in a Coach wallet. I know for a fact I left it, that was the last time I seen it , was when I was in the room on the bed with my wallet, I even tipped the room service for the couple days of service, while I was…

My family had our family reunion at the Martiott East in Cleveland Ohio on July 13th, 2018. The food was cold, nasty, and so was the staff. I will never step foot in your hotels ever again. They brought us water with little or no ice at all.

Whenever we requested anything, they looked like we were bothering them. The time and event on that day cannot be replaced. My entire family is upset. We want an apology, and would like to be compensated for our money and time.! 440-319-1043.

On July 3,2018 I checked in to the Marriott in New Orleans on Canal Street. My stay was from 07/3/18-07/10/18. I booked Through a travel agent called Sistatosista. When I check in I notices that there was confetti on the table where the Television was that was from a Bachelorette party sometime before my check in and there was a male hand print on the mirror with Ky-jelly on the mirror as well.

The covers were nasty on both beds. So I was upgrade to a suite which was supposed to have a pull out sofa and I was told a roll away bed would be delivered to the room as well. The pull out sofa was not a pullout and there was no roll away bed. 99.

00 pp to stay and that's without air fair. I stay at this hotel every year around the same time. 00 and this was for the stay and the bus ride up…

What is gone wrong with Marriott, we used to treated like guest and now we treated like a customer If you call customer service, all you hear is fancy messages in different languages and next you are on hold for 25 minutes (still no one comes on the phone), really you want your customers to hold for 25 minutes, you should not have contact phone numbers if you want people hold hold and hold I don't even know how to get hold of someone , please start hiring people who answers the phone

Thanks

Jay

Daer Sir,

we stay at the st regis hotel mauritius few weeks ago in june. 1-2 days before leaving hotel, we give envelop of money to a man didier of reception office. It was in france restaurant of the hotel. We tell him to give money to butler but butler never receive money i contact hotel but hotel no know where money is. they say no money they say no camera seen. please help me invistigate. please be of help to me

thank you

im asking about my corporate card discount im still active work at the residence inn and springhillsuites sanjose airport but my card is un active how you can help me.

Visited the Fairfield Inn Airport, Sullivan Rd. College Park June 14- June 17. Paid cash and the money was not released from my card. I've made a complaint on June 19th, June 21st, June 25th and again on June 29th.

No one has followed up with me. The onsite manager, Charvin, was very rude and made several racist remarks, although we are the same race. I still don't have my money after paying cash and I have a cash receipt.

Fairfield Inn Quincy, Il June 1st and 2nd 2018.

Overall experience from time reservations were made until the moment I left the front doors was horrible! The FIRST bad experience was when I made the reservations on line. com". Looking at this I thought I was booking directly thru Fairfield Inn.

The reservation was suppose to be $108 per night plus tax. 82 each room. 70 per room. When finalizing the reservation it takes the payment information and then finalizes the transaction with a final total AND without breakdown of charges or cancellation opportunty.

99 and the rest goes back to Fairfield Inn for taxes. com is a 3rd party entity and the tax fee is 14%. com. It was misleading and deceiving. The SECOND bad experience was finding bugs in 3 beds and how Fairfield Inn handled the…

Good Morning!

We made reservations at the Courtyard by Marriott property in Cranberry Twp, PA, via Confirmation number 71300020, for (Thursday) 6/21 thru (Sunday) 6/24. We paid for our first night and wanted to use rewards points for the next two nights (6/22 & 6/23 @ 10,000 points/night). We called the reservation line, asked if this was possible and was told no worries, use the same Confirmation number, therefore 20,000 points were deducted on Thursday (6/21) from our account for the second and third night stays.

When checking out (on 6/24), we were charged for 3 night stay (@ $521.78) and NOT 1 night stay with two nights on points.

Apparently our 20,000 pts were RE-deposited, without our knowledge and was told, at the Courtyard, that transaction could NOT be done.

Please help…

6/9/18

Last night I spent the the night in the down town Chattanooga Marriott with my three Granddaughters. 1. It took me 35 minutes on the phone to get reservations. 2. The lady I spoke with in reservations did not know the prices on their web site for the package, two adults and two children. She had to talk to several people and finally the manager. Needless to say I did not get the price advertised on their web site for the package that included 2 adults and two children. 3. 6/8/18 arrived at hotel. Had to wait in line to Check in because only one computer was working. 4. The hotel had two swimming pools. One reason I choose this hotel but no pool was open. The outside pool had not been filled even though it was in the high eighty. The inside pool was under repair. 5. The desk clerk…

Poor reservation personal on the phone. Rate are not the same as on their websites. Down town Chattanooga Marriott new I was bringing three grandchildren, but failed to tell me both pools were closed. Totally disappointment for the children. At 11:30pm the fire alarm went off, had to go down 15 flights of stairs. False alarm.

I purchased the package deal. Hotel did not have enough tickets for IMAX. The only thing good about this hotel was breakfast.

I have been a platinum member(537 574 584) for several years and a loyal Marriott customer. As of the first of the year it has been a continued issue making reservations with your hotel chain. While i have called the platinum number in the past the service has been excellent.

In the past several months this has become very frustrating to say the least. I get a recording asking me if i am calling about your new improvements then asks if i want to make a reservation. When i reply (Yes i do) i am put on hold to the end of time.

No one ever answers and it is not because they are busy. In the few times i have actually talked to a real person they admit there is a problem and thank me for my patents. My Patents are about done.

I prefer to talk to a real person as i travel almost every week. If i…

Marriott Marquis Marina San Diego reservation web site is very misleading. On the first page they provide a section to show the days you want to stay, the number of rooms and guests plus any discount to apply. Once that is filled in there's a box that indicates "view rates".

Another page comes up that shows the types of rooms available the rate for each room and total per room. Nothing on this page or on the inserts that appear when you click on "rate details" or "room details" for a selected room type indicates that rate and total are not inclusive.

It doesn't indicate average cost per night or total per room plus fees and taxes. So at this point your expectation is this is what you will pay. Not until you go to the "select" box that takes you to yet another page which you think is to…

On March 12, 2018, Marriott booked me into the Courtyard Marriott LaGuardia (paid in advance). I arrived April 9, 2018 to a board-up hotel. I spent more than one month trying via e-mail and telephone to give feedback repeatedly encountering extra-ordinarily long wait times (>30 min), being cutoff on the telephone, and being lied to by 3 different supervisors who never took any action.

com but nothing happens except issuing of yet another number for the same, original case (case Apr 26, 2018: #23670013; case May 13, 2018: #25296744; case May 22, 2018: #26258271).

Booked rooms for stay at the Residence Inn Fredericksburg, VA several months before an event in May 2018. Confirmed our 4 room reservation on Sunday May 6 for a graduation we were attending Saturday May 12. The rooms were reserved for Friday May 11. On Thursday May 10 received an email from the hotel advising us our rooms had been cancelled and we were being relocated to a lesser quality hotel. No reason given for the change. Have spent multiple hours on the phone since May 11 trying to have ANYONE call us back. Have a case file compliant #25098423 started on May 11; but have NEVER heard from anyone. Would appreciate some response from Marriott Corporate. Please DO NOT have the hotel manager at the residence Inn call us. We do not wish to deal with her.

Bill and Gloria O'Donnell

Yesterday, May 21, 2018, at 3:45 CT, I made reservations for 8 rooms for the National Humanities Conference on November 8-11. The booking experience was unbelievably poor. I had called the local number 1-504-581-1000 and spoke to two reservations employees. The first call was with Cassandra, I believe she said her name was, and after 25 minutes of muddling up the names of each guest, the confirmation emails wouldn't go through. She tried several times and then put me on hold. After waiting on hold for ten minutes I gave up and called again. This time Mary helped me. She redid each reservation, painstakingly and slowly, telling me that there was a glitch in the system because Marriott was being bought by Sheraton.

Once she had all the reservations re-entered, including my own that…

I tried to call and change my arrival date to Thursday instead of Wednesday. I called about 6:10. I was told I could NOT adjust my reservation. The fact that I could not adjust it because I called 10 minutes too late was very frustrating.

However, the way I was treated (very demeaning) was far worse! The entire experience was horrible! I travel A LOT for work and other activities but will never again use Sheraton Hotels!

Res # 73604177 May 15-19 2018 Charleston Residence Inn 200 Hotel Circle Charleston WV

By far the worst Marriott service experience I have ever had. I am a gold member and brought my family here for my father’s funeral. We are here for four nights and this is the last night. Every single morning we have complained to the manager about them not cleaning our room. Every evening we come back to find it in the same condition as we left it. It is literally unbelievable. The general manager is to blame in my opinion. Each time we approached him he said he would take care of us, but seems to have ignored our feedback.

I have a many more photos of the dirty room but this form will only let me attach one photo.

We will be attempting to contact the regional manager directly tomorrow.

went into the residence inn, arcadia, california to cancel reservation No. 72224336. refused to provide a cancellation receipt and told me they would send an e-mail. no e-mail received.

I stayed at the Courtyard Marroitt Midland in Midland Texas and was very disappointed. My family and I were treated very disrespectful and I felt like there was alot of discrimination because the front desk employee acted very rude and disrespectful towards my son Matthew who is 9 years old with Cerebral Palsy and

is in a wheelchair I was told " maybe this hotel is not for you and your family" . I used my reward points for the night stay and requested a handicapp room for me and my family. When we went entered the room his wheelchair would not fit and there wasnt the amount of beds that she told me there was.

So than I went and asked her why she put me in this room she stated " I am sorry but but we are booked full tonight and I only have a non handicapp room on the 3rd floor with enough…

We had an Encore package to use. Our paperwork had a 3 bedroom at the Vail, CO Ritz Carlton. When the Marriott Encore person contacted me, I was told the had a 2 bedroom, I was i;n my vehicle and driving, so I just went with what she said.

I contacted Marriott two times prior to our Feb usage, telling them our paperwork says a 3 bedroom. The first time I called, Joe I believe was his name, was absolutley no help, I repeatedly asked for a supervisor, to which he told me, the were all busy and a supervisor would call me back.

Well that never happend, so I called back, the end of January. Much nicer person helped me, said he would talk to his supervisor (s) and get back to me. Well that never happened either. So I called (800-782-5410 ) yesterday April 17, 2018, and spoke a Libby, who…

Hello, My company booked me to stay at the Spring Hill Suites April 7 through April 10. During that time, I had not TV service for two days, I had my phone battery pack stolen out of my room, I was told by the arrogant staff there that IT WAS NOT POSSIBLE, because they asked the staff. HA! And the food at breakfast was disgusting! Do you like powdered eggs? It was a very poor experience. I am most unhappy, but then I should not expect much.. it is a Marriot and they are just terrible.

Toni Olivarez antionette.olivarez@gmail.com

I booked a reservation on Jan 2 , It was suppose to be a special group rate( Hollywood Vibe Convention). The hotel had met their commitment with the group and no longer had rooms for the block at a special price.

I booked the room anyways, and asked for 2 double beds. The customer service person assured me two double beds would not be an issue, I was paying full price. I did receive a confirmation, that said not guaranteed, but didn't pay much attention because was told on the phone it wouldn't be a issue.

Two weeks before my arrive date I receive an email saying I could only have a King room with a rollaway bed. This made me upset, because how does a person taking reservation NOT know the hotel is sold out of double rooms.

I could have planned ahead, not two weeks before my arrive when…

Courtyard marriott dirty and bug ridden rooms.

I get telephone calls thanking me for being a customer, of which I am not now and will never be because of being bothered by these calls. This happens several times a month and it needs to stop. In the first place I am on the national and North Carolina do not call lists, so if the do not stop I will make a formal complaint.

take my name off your contact list. ED Betchley

My complaint is as follows. For two years between 2012 and 2014, I stayed in a Marriott property for 1 week per month on average. Because I have been in the process of retiring, I have not spent time traveling. Recently, I checked my Marriott "rewards" for a trip I want to take only to discover that my rewards were taken away in August of 2017. This is baffling to me in light of the fact that the term "reward" refers to recognizing past loyalty to Marriott-not future loyalty.

First, the rationale for taking away rewards given for loyalty is unclear to me because it defeats the purpose of giving rewards for loyalty. I called to see what had occurred and was told that I had been notified by snail mail and email that my rewards points would expire. However, informing me that my rewards would…

20,2018 I checked in the Fairfield inn at Columbus,Mississippi. off highway 82. I was charged incidental money to be refunded in 3 to 5 business days. I stayed there 1-20,2018 thru 1-23,2018. As of todays date the has not been returned. 27 .

Todays date is 2-16- 2018. Johnnyl. Ellis,1908 aptA Hazelwood ave. Fortwayne ,Indiana 46805

My wife has an account with Marriot. I travel for work 3 - 4 days a week and thought about switching over from Hilton to Marriot. I am being told I can not be added to her account. I tried to setup my own account but am told I cannot do that since our email is already associated with my wife's account. I do not want to have to create another email just to setup a rewards account your Marriot. This is the most ridicules thing ever that you will not allow a husband and wife to be on the same account and that I have to create a whole new email just to join your rewards program.

If this can be resolved on your end let me know. Until then I will continue giving all my business to Hilton