Marriott

Called the resident in Beaumont and was hung up on it was the rest of the end by Marriott in Beaumont Texas the guy that answered the phone hung up on me while I was trying to explain something to him that is unacceptable then when I called back he would not answer the phone I called over 10 times in a row

Schedule a 5 day promotion in Los Cabo’s and was total I could add my Marriott week stay directly to it. Paid the $898 for the four nights/five day stay. Called the number they gave me to add the week stay.

Resort totally booked and then you couldn’t even check in the date in question if there was availability! Supervisors had know idea what they were doing!

I had an issue upon checkout, and contacted the GM of the Marriott in Asheville at Biltmore, I called to see why I was essentially charged almost 800$ for a 2 night stay, he never apologized or had any real reason why and he said I was harassing his employee by trying to describe the girl that checked us in, all I said was she is a little, fat girl, I don’t know the girls name or any other way to describe her because my husband handled all of the dealings with her, and

he hung up on me! Then when I called back to talk to someone above him, he threatened me, said he was going to call the police if I called back, then he started yelling at me about he don’t know what I want from him, I said I want you to fix this, he said don’t call back again and

hung up on me a second time! Very poor…

Mistakes on their part with the concept of passing the buck and then not replying in the timeframe set by them. We are long time Bonvoy members that direct much traffic Marriotts way. After this latest frustration that included more than a dozen emails and three phone calls, this will no longer be the case.

My family stayed at the Marriott Grand Residence in South Lake Tahoe 8/31-9/2. What a beautiful location and the suite was superb. It was very clean and comfortable. It’s unfortunate that the majority of employees We encountered were not very welcoming or friendly.

We would ask employees that we encountered directions or questions. They acted as if we were bothering them. BUT, the topper was when we brought our luggage out to retrieve our car from the valet. We put the cart to the left of the entry so we would be out of the way of anyone entering or exiting.

We were told Very Rudely that we could not put the cart there and move it. We had to ask where he wanted us to move it and he was very unclear where he wanted us to move it to.

And just waved his hand to the right. I normally don’t…

General manager, Cheri Anderson was horrible! I chose this hotel bc of a particular floor plan. I was given incorrect model of room. General manager, CHERI ANDERSON was unbelievably hateful to me. She told me that all the rooms were the same.

I insisted that she was mistaken and that I had stayed at this hotel before and the room I stayed in and had requested is DIFFERENT than the room I had been assigned. Cheri refussed to even look. I told her she must not know her hotel very well if she thinks all the rooms are the same.

My comment threw her into a fit of anger and she told me I could take the room she gave me or I could leave. I couldnt believe how blatantly disrespectful and rude she was to me in front of other employees and other customers in the lobby.

She ended up gaslighting me…

Lousy coming with horrible customer service

On July 30th, I checked into the New York Marriott Marquis. 00 (the entire amount due) with the stipulation that I could not get a refund nor could I make any changes to the dates that I had selected. Upon my arrival, I was told that the room that I had requested and paid more for was not available. 00 for on tickets).

I am not sure why Marriott would ask me to pre-pay for a room and then turn around and sell it again. In my book this is called stealing. When we finally got to the room, we realized that the room had just been cleaned.

Unfortunately, not a very good cleaning. Someone's underwear had been…

I experienced an unbelievably rude treatment by a front desk staff by the name of "Nicole" at the SpringHill Suites by Marriott Tampa North/I 75 Tampa Palms on checking in on Thursday July 28th, 2022 around 6:45pm. From the moment she curtly asked me for my name to bring up my reservation it was apparent she had not had a good day and I for some reason was to bear the brunt of it.

I took her unwelcoming attitude in stride because I thought to myself people do have bad days or bad patches and it is compassionate to bear with them - I was determined to do that and I followed through accordingly and refused to take her bait. I proceeded to use the baggage cart to load our stuff after receiving the key to our assigned Room 215.

My two little boys helped me (9-year-old twins) helped me while…

I had a reservation for JW Marriott Washington D.C. for 7/4/2022. Check in time was 4:00 and I arrived at 2:00. I was asked if I was a guest, when I said yes, I was told the hotel parking for guest was full. In a very hostile manner. “We cannot accommodate you, move your car”. Started telling me that repeatedly.

The cost of parking was 62.00 dollars for hotel guest, I was there 2 hours early for check-in. Check-in was not until 4;00. I could not understand why all the hostility, and no parking for paying guest. That's when I saw a valet take cash from a man and get into an SUV to park it. At first, I thought I was being treated this why because my wife was Asian. We have received treatment like this before. But it turns out the hotel valet was selling the parking spaces to non-guest for…

filthy room! I would like a response on why I had to pay for such a horrible room. We considered leaving in the middle of the night but didn't because of us arriving late and no time to change rooms the next day due to reason for our visit!

I have several photos and videos 972-658-4749

Marriott Courtyard at CHicago Midway We were staying one night to fly out the next day. Our profile says handicapped room, extra pillows, etc. We also asked when we were reserving and they confirmed it was in the profile. It is late. We are tired.

The room was a bit of a walk. It had a tub. There were no extra pillows. The pillows they did have were luike cotton balls. I called the desk and said the room was not right and all they said was sorry.

I asked for extra pillows and I had to call a second time over a half hour. I was calling a 3rd time when they came. It was a disappointment. Why have a profile if they are going to ignore it.

I called the rewards line and had the misfortune of being connected to a supervisor. She mumbled her name, obviously intentionally, and was extremely rude from the onset of the call with her tone of voice. I have a Free Night Certificate that was awarded to me and is expiring June 30th.

Due to medical issues over this past year, I have only been cleared to travel as of July 2nd. I called to see if Marriott would grant me a short one month extension so I could use the reward on July 22nd.

This supervisor said that it had already been extended, beyond my knowledge, due to the pandemic, and to be honest I wouldn't have been able to use it back in September 2021 either. As a Platinum Elite member I do not ask for any concessions.

In fact, I have limited the use of my credit card due to the…

I recently stayed in your hotel on June 4 and was not impressed at all. I usually stay in the marriot in Waverly Charlotte NC and am always impressed by their service and rooms.

However the one in Steele Creek Charlotte NC was much different. From not being able to check in on time, rude front desk clerk to room not being fully cleaned. I just wanted to let you know so that maybe the issue could be addressed and fixed soon.

The Steele Creek hotel should definitely observe and take pointers from your place and facility at the Waverly hotel. Thank you.

My wife and I have stayed at the Fairfield Inn in Laurel Maryland on Baltimore several times in the past 1-2 years. Our reservation number is R1064028534 booked for June 5, 2022, Sat -Sun June 6... I always call two days before and request an early check in time of 11a-12p.

and it has always been granted. In the past I usually speak with the manager and her name was Betty Walker who is no longer there. I called yesterday and spoke with the manager Marie, who was extremely rude and has absolutely no respect to honor my request whatsoever.

She said I am too busy and booked up and that's it. I don't appreciate being talked too like that and that is definitely poor customer relations. I can promise you this that my wife and I will never stay at this location again and in fact possibly never…

Filed a claim regarding a stay at Marriott Chattanooga Downtown hotel in April. Double booked by mistake online, but was charged for both rooms for a total of about $1250 for a three night stay. Am told there is nothing they can do to credit me with a $489 pre-paid room to my current bill of $735.

Is this really the way you treat a Gold member?

We stayed at the Fairfield Inn and Suites in Stevensville, MI last Friday evening. Our reservation was made on line and we arrived around 10:30 PM and once in our room went straight to bed. The next morning we had an event to attend at 9:30 in the morning.

My wife went to take a shower and as she stood in the shower and turned on the water, she noticed there was no shower curtain. Of course, the water sprayed over most of the floor. I went to the front desk and explained our issue and requested additional towels to clean up the floor and prevent either of us from falling.

The said they could send up a shower curtain shortly, but we did not have time to wait. Both my wife and I are 73 years old, and it was dangerous to shower in these conditions, but we had no other options.

Our TV…

As a Marriott member i always try a book through Marriott. However i’m extremely disappointed with the Marriott Courtyard Grand Rapids Airport at 4741 28th Street SE. I have been attempting to contact someone for over a week about making a group reservation for 15 rooms June 16th to the 19th. Nobody has answered the phone and i have called over 20 times. The one time the front desk did answer i was put on hold for 13 mins and finally hung up. I tried calling back and of course no answer. This type of customer service is ridiculous. I will now start calling other hotels in the area for our large group reservation.

Thank you, Erik Wright

My name is Jan Hagen. I have had two unacceptable situations related to receiving inaccurate shuttle information, which has created undue stress and taking my personal time unnecessarily, for bookings I have made in the last two weeks. All of these notes should be reflected in my account with specific details, along with, I do hope, recorded calls that can be listened to for firsthand understanding of the series of calls I have made, which have accounted to several hours.

The first concern was resolved appropriately, only to turn around less than one week after that and receive inaccurate info related to the shuttle again. supervisors. I have tried to follow up on this matter as I believe it is appropriate to compensate me for this wrong info, and also I believe I am providing a benefit…

Mom 82 female locked in room for over 5 hours until engineer arrived. Notified via housekeeping 2 hrs before that we were on the going home list. Which was not requested by us. The. Jamin Stan at Townplace suites promised I would get 10000 Marriott Bonvoy points. Please advise,

Jesus 214-587-3661

This was beyond my worst experience. So many issues from the day we arrived. We arrived Wednesday May 4th departure Saturday May 7th.

* Refrigerator wasn't working; front desk said it would take 20 minutes for someone to get to our room to fix it 45 minutes late no one arrived. It was never fixed.

* T.V. stopped working while watching a movie; front desk said the who Wi-Fi in the hotel went down and didn't know when it was going back up. It went back up the next day.

* There was a Cinco De Mayo event going to be Friday, Saturday & Sunday (NO and I mean NO one knew any information about it (time start/end time/cost/food, etc. We asked 5 different employee's and nothing. We asked daily and still no one knew nothing.

* Bistro - Had very little food plates to choose from. Ordered a Melted…

for business trip. Noticed no charge to business card when doing e lenses report. Called hotel. Passed buck . Customer care said give it few weeks. Asked to charge my card return my points. It was a misunderstanding at that point that could have quickly been fixed and forgotten.

No I go to use points not there. Call again. Told it sounded like i said I wanted to use points so they won’t correct error and charge card for a one night stay. I’m not asking for a free room.

I’m asking for them to charge my business card. And return the points. They say no. They don’t cate of customers come back anymore more or they would have spent time fixing the error. No matter how it originated. Mistakes happen. Misunderstandings happen.

We fix the ones we can. it would not have cost Marriott a dime…

I booked a 1 night stay at the Washington Mariott Washinton DC, capital city location from 4/3/2022 - 4/4/2022. The booking was through a 3rd party. Upon arrival to the hotel for check in, the front desk advised that they had some flooding issues, and would result in my wife and I not being able to stay at the hotel.

They indicated we would be rebooked at a sister hotel for the night.

However, since we were booked through a 3rd party, we were told that we could not be rebooked somewhere else and would need to go through our 3rd party to get rebooked. When I called priceline (our 3rd party) they indicated they could only refund us, but not rebook.

Therefore, because of a facility issue at the Mariott, I was now being told that I would need to handle my own booking on the day of my stay.…

To whom it may concern,

My family and I had the misfortune of staying at your hotel from 3/24/22- 3/27/22, in room number 407. The hotel was very nice and comfortable, but during our stay, we encountered a number of unsatisfactory service levels that I think you should know of and hopefully do something about. First, even after calling the front desk to ask for towels we had to search down housekeeping on our floor daily for clean towels and to find out where to place dirty ones. Second, on 3/26/22 we asked a lady outside our door for towels and she told us to go get some from another lady and that she would bring a bath mat and hand towel to our room later and place them in the bathroom. We noticed they were changing out the light shades in the rooms, they were on a cart outside our room…

I came in from out of town with my children and reserved and paid for 2 rooms, you all didn’t have double beds so that was fine as I loved staying here when I lived in Mi, I asked if my two rooms could be adjoined as I’m sure that all 5 of us could not sleep in the same room! I was advised that they did not have any adjoining rooms available and that they were separated but we should be fine!

We were enjoying our stay swimming and perfectly fine until the late night shift came on! I had a young lady from the front desk turn my son away 5 times when trying to pay for a juice in the conventional store in which again had been purchasing all day!

My son came and got me and brought me to the young lady who instantly was rude and had an attitude I dismissed her rudeness did not complain and…

I Been a Marriott family member since 1985 I have never experience such degrading, disrespecting the worst service in all years from the management staff of the Marriott Fairfield Inn & Suites in Kinston NC. This includes the General Manager and the front desk manager.

I use Marriott with all my companies travel. I am the CEO of GMC Communication Services INC & DMV Transportation Government Travel Service. I always use Marriott properties from New York to Florida for 35 Years . I normally stop thru Kinston NC as I travel to Southern States on business and stop for rest.

This particular hotel happens to be in my Hometown and has change management staff several times but this one is the worst. They insist that because of there error I am not allow at the hotel because management do not want…

I arrived at the courtyard Marriott in Clearwater a package had arrive for me yesterday and when I checked in nobody told me there was a package for me today I asked they said no package had arrived I cleared with the Postal Service that it had been delivered I asked again nobody could find the package finally tonight at 11:54 they brought the package to my room in the meantime I called Marriott complaints and it’s apparently complaint number 328269293 a Janel from Nebraska the rudest most unacceptable customer service I have ever experienced and as a loyal Marriott customer I find it unacceptable that you have people like Jenelle dealing with loyal customers you need to fire her and

I may not stay in a Marriott ever again

My daughter is in the Air Force Reserves she has been training in California. She had too go to back too her reserve base in Ohio. We booked this hotel last minute, we have stayed at Fairfield Inns before and our experience was great but this one was definitely different.

We had our first room on the third floor and soon as I opened the door the cigarette smell was so strong, all three of us are allergic, so I go back too the front desk and was given another room. Go to this room opened the door and room smelled, not clean, bathrooom shower had hairs and a small amount of blood.

This hotel also allows pets, my daughter was coming into the hotel and encountered a huge rotweiler, on a leash but definitely not something you expect. The whole hotel had a smoke smell which was very strong. As…

I was selected randomly out of all the guest that stay here if I stay as I was on the elevator swiping my room key to my room. She was rude and had the nerves to say “I can select and ask whoever I want if they are staying here”. I felt very discriminated, hurt, shame, and outed as an individual because of my skin color.

I have a list of no less than 15 separate incidences that I have experienced support service in the last week at the JW Marriott in Panama City Panama I need someone from the customer corporate office to give me a call immediately I’m trying to reach you and I’m having an issue and in doing so my phone number is 281-236-8445

I have stayed at the Huntsville Fairfield Inn numerous times but this time I have to say I was extremely disappointed. The curtain in my room was torn and should be replaced. The trim in the elevator floor was broken and just lying there.

Not removed or corrected by the staff. I requested service to deal with a toilet issue no one came to fix the issue. It seems the place is going down quickly. The front desk staff spent more time talking about their evening rather than ensuring breakfast food was available for guest.

As a loyal MArriott member/traveler I just couldn't sit quietly and not bring this to your attention.

Fairfield Inn & Suites, Portland North

When I checked in, I was advised that the room will be cleaned and refreshed on a daily basis on request. This morning we left the property at 8h30 and advised Carol at the Front Desk that we would like a cleaning. On our return at 16h00 the Room had not been cleaned and Corey advised that this is due to Covid. This is "ridiculous" to say the least and apparently Housekeeping are off duty. I will obviously be submitted appropriate Reviews of this Marriott Property and its Staff.

This location has the most degusting guests and rude!!!! For a place like Boca I am highly embarrassed to work here. The place is run down and needs a serious make over!! roaches and bedbugs from 2017? come on this is ridiculous!

just look at the reviews!

Fairfield in Alcoa TN. Stay here almost weekly. as in hadn't even been touched my housekeeping. 2nd, put me in another room with hair all over the bathroom floor, in the shower, blood (I think) on the top cover that goes on the bed. Black hair on bed.

I go back to front desk and wait over 30 minutes with my luggage while other guests are helped and checked in. I am mortified and will never stay here again. Ridiculous.

After being member of Marriott since 1999 along with member of MVCI (with 5 time shares) I became a LIFETIME Titanium Elite last year with over 3 Million Rewards points in Marriott Bonvoy acct ( ******179)

Now, MVCI is forcing to sell (send back deeds of my 5 time shares, for which I had spent 75K) back to MCVI WITHOUT any compemsation. There was error in registration (of names) of those in deeds bought in or around Sept 1999 via resale froma Marriott agent (W.W.). They added my children as tenants in common instead of my directed request under 'joint survivor ownership clause. To sign the deeds back to MVCI (WITHOUT any compensation to me!) they are demanding that my children (now grown in different cities/Countries) also sign with a notary, which is logistical nightmare for me. I told…

Recently stayed at the Emery in Minneapolis, MN. We there for my daughter's wedding but were told that the "special" rate (when we checked out) was only usable before two months before that date. I didn't see any thing about that this before.

Now, when I try to use the the link from their site to access my FOLIO, I can't view it (within the browser) or even, after downloading it, viewing it as a PDF (Adobe doesn't recognize it as a PDF).

Their site doesn't seem to let me enter a complaint.

I've been a Marriott Rewards member for many years, have sponsored professional events at the Marriott, and Marriott has always been my first choice for vacation trips. I've never received the level of customer service disrespect I received at the Houston Marriott Westchase in Houston, Texas.

The manager was very confrontational, and I thought for a moment that he was going to attack me because I was inquiring about a package that was supposed to be delivered to me. If the pandemic has spread to the point where we need to hire untrained managers to operate in professional situations such as hotels, restaurants, or any other service that interacts with people, then we're in serious trouble.

And if Marriott continues to provide this level of care, this will be my final visit and I will…

You have the absolutely worst customer service in the industry!! Are you so broke you can’t ANSWER THE PHONE with a real person?! Tell where I can send my membership card back! Lots of choices out ther I don’t need MARRIOTT!

‘Additionall non refundable reso WHEN I CONTACTED COVID IS UNEXCEPTABLE! Buy the way rebooked with another and will never darken your door again! No wonder your stock is down!

Here is my Member Number #358184751. I am very disappointed That I won't be awarded any free nights after the thousands of dollars I've spent with Marriott. I started using The Fairfield's as my only hotel after experiencing the best employee's I have ever met in my life!

I was in a hospital in South Dakota and when released was too weak to drive back to my home in Texas and thus spent 5 days recovering in that hotel. Five nights!!! Then when I found I had cancer, and still do, went to the Grand Canyon Staying two nights in Tucumcari and two nights in Flagstaff. 00 for the night.

Then from August 12th thru the 18th in Windsor Locks And now I don't get credit for my stays? Really. I have always recommended Fairfield's to all my friends, but thanks for the slap in the face! I want to be…

While doing membership at goa marriot, I was told by you sales executive that I will be given 2 additional dinner certificates as a special offer(total of 4 dinner certificates) On my app, it only shows as 2 certificates. Inspite of communicating the same with the customer service staff, no changes have been made in my account.

You cannot manipulate customers into making membership by giving false offers. Membership id: 103322467

Good Evening,

My name is Lisa Brown and I would like to file a formal disability complaint on your Marriott location 28555 Northwestern Hwy Southfield,Mi. I was scheduled to check in today and upon checking in I was notified the elevator was not working and there were no rooms available on the first floor. I am disabled and asked why the hotel didn’t have a policy to notify this guest if this prior to the arrival. I found this unprofessional and tasteless. Being that I had to either walk up a flight of stairs or find another hotel. The hotel manager became belligerent and told me he was cancelling my reservation since I was unhappy. I told him that yes I was very unhappy but I still needed the hotel room because surrounding hotels were very high. He then proceeded to tell me no i couldn’t…

The Springhill Suites at the Ft. Myers airport is significantly below our expected standards. The desk clerk was rude during the check-in process. We had to call out to get her out of the back office. The chaise in our room had a large "wet" spot on it.

The suspected "love" spot did not appear to have dried by morning. " We used a Marriott certificate so we did not have to pay cash for this unpleasant experience.

Mgmt unfairly treats employees and fires them for no reason- general manager stated she had no reason- made a complaint and then loose my job 3days later

I need to make a complaint about a general manager. I am an employee and he acted in a very unprofessional way. He made unfounded and untrue statements. He also did this in an area that other employees were able to hear him.

I have been having Business Associates staying at the Residence Inn in Mt. Juliet, TN. Residence Inn have been being paid by 2 different FedEx Manager's cards. We had the hotel switch from the one Manager to my Card which worked for about a week and suddenly today, I found out they had switched the card back to the previous manager and locked my employee out of his room. I contacted the hotel Manager and she said they locked him out because there was no Credit Card authorization signed form on file. We have been doing business with this hotel for months. No calls, etc. just locked my employee out of his room.

The hotel manager, Amber, said she locked them out because there was no form. I told her it would have nice to have called myself or the other manager to get what was needed to avoid…

Room 412, august 11-12 had no hot water, non working shampoo dispenser. Called the desk who said they would “report” it. Neither my husband or I could take a shower after spending a day on the filthy sand at Presque Isle. Opened up sofa bed. Full of lumps.

Could not sleep at all. Went to breakfast at 7:30 am. No coffee left just warm decaf. No fruit, no bread, no plates. No danish or muffins. 2 bagels that were grabbed by others. Nothing but cold cereal with a milk container that everyone with their germy hands already touched. No thanks.

This was my chase anniversary night. I refuse to not be able to use it in a other location that has hot water, a sleepable sofa bed and a breakfast with more than cereal with milk poured from an unsafe container touched by many.

Please reinstate my…

In June of this year, I took my family (9 members) on a trip to Dallas, Tx. The Residence Inn where we stayed (in 2 suites), for 5 days & 4 nights was like none I've seen before. I ordered pizza the 1st night & we couldn't eat until we washed dishes 1st.

the sheets were dirty & hadn't been changed. I call front desk & complained to, I believe, atleast 3 different people. They offered apologies & sets of sheets for us to change our own beds. One of the reps did offer points for the stay but I paid entirely too much money for points & to not have management follow-up with absolutely none of my complaints. TOTALLY UNACCEPTABLE !!!

This facility was too small, no bathtub, floor lamp didn't work, no free breakfast, no coffee maker, but there was a communist coffee shop downstairs named Starbucks. Maybe not full on Commie but, "woke". 00 price tag, there was little value.

We thought this was going to be an upgrade from Holliday Inn Express for our 59th anniversary. It was not the case.

We stayed at the Courtyard by Marriott Durham near Duke from 7/22/21 - 7/26/21. For the entirety of our stay the sink did not drain properly. We complained each morning and nothing was done. We were offered a discount but it did not happen.

While two of the three desk clerks were friendly, they did not get it fixed. The first person we dealt with was totally uninterested in our complaint and, since it was Friday early AM, I think that she could have gotten it fixed!

The day we left there was no one at all in the vicinity of the desk though I acknowledge it was early. My impression is that it is a poorly run hotel. I sent them a lengthy report via mail but have not been contacted.

Marriott Aloft in Lubbock ,TX . screwed up my reservation so badly I can hardly believe it. I made a reservation with the hotel via phone on July 23, 2021. July 25th was my birthday and my boyfriend wanted to treat me to a night there.

Since I’m a Bonvoy member and he isn’t we agreed to put the room in my name using my Bonvoy # so I could accrue more points, and he’d pay with his cc. I explained this to a very confused little girl.

I NEVER ONCE MENTIONED REDEEMING ANY POINTS! Why would I give her his cc info if that were the case??? After much confusion on her part I had to call her a second time as I got no email she was to send with a reservation #.

She told me his card didn’t go through! Two hours later! It didn’t go through because she keyed the #’s in wrong! Was anyone going to…