Marriott

My family and I stayed at the Gaylord Opryland Hotel recently and were kicked out. I have recently become aware this is quite an occurrence to other guests who also feel they were unjustifiably treated. We had two incidents. The first, on 7/23/21 around 4-5 pm, my 6 YO son was in the pool area and opened the door of the indoor pool and sliced his foot on the corner of their rusty door.

My son was crying and his foot was bleeding. My husband had to ask for bandages even though an employee could see my son was hurt. No offer was made for a report. Which I felt was necessary especially since he might need medical attention and there were no protective barriers on the bottom of the doors.

I was also informed it is protocol to make a report. I even told the manager this and was ignored. The…

We have just stayed at the downtown Marriott in Keene New Hampshire. We have stayed there many times because my daughter and son-in-law had attended Keene State some years back and we were bringing our granddaughter for her first trip in a hotel.

I honestly have never complained about staying anywhere or even returned a meal but this was so bad I really had to tell somebody. The room was definitely not cleaned they were crumbs all over the floor, there was pubic hair in the shower there was a towel hanging up in my daughters room there was food left out in the hallway and garbage for over 24 hours.

The whole hotel itself just felt dirty. I am confused because especially during Covid you would think he would feel safer and cleaner but I have stayed there before and this was just horrible.…

should be fired. he refused to check my status the whole time . basically telling his employee to put him a room . if he would've looked at membership he or his employee would've seen that what was saying was true and that I had disabilities.

I am staying at the Residence Inn by Marriott in Dania Beach. I am here for 4 nights and this hotel is the worst by far I’ve ever been to. A motel would be 5 star and they treat you bad when you complain.

I was compensated the room for last night because I had a waterfall spring in my bathroom. After being told I had to deal with it because they had no rooms I was given another room because my kitchen then began to leak.

My new room is smaller yet I’m being charged the same right for the other 2 nights. Now the lock in the new room stopped working and management couldn’t even get in so I have been trapped in the room all day. Ridiculous!!

Still not fixed at 4 pm the following day! Aida from customer service in Texas told me she was the best I could speak to and management would give me…

I drove in from Louisiana on my way back to Delray Beach, Florida where I live. I checked in at the TownePlace Suites in Pensacola on Creighton Road. This location did not have a covered entrance. As a result, my son and I got wet transporting luggage at both check-in and check out due to rain.

After obtaining our keys, we took the elevator to the fourth floor only to discover our keys did not work. I returned to the front desk for assistance. The representative came upstairs with the master key which did not work.

We had to wait in the hallway until she returned with an alternative means to enter the room. After gaining entry, she asked if we were planning to go to dinner since we did not have a key. I had to order food and have it delivered since there was no way to re-enter the room…

Yes I’m staying at a Marriott hotel in Austin Texas Townplace suites oh 35 Austin texas south it has roachs in terrible staffing my wife was expecting a baby in can’t due much the room was nice until they seen roachs crawling she ask for spray in could not get none she ask for the roach to be removed by the front desk Brent came got on hands in knees to help guest are not post to be asking for employees to remove bugs in due to management I do not like what is going on she did 3 room moves in due to roachs this hotel is not being ran correctly due to management !!!!

If I could, I would give this hotel a zero rating. We took the Civil Rights tour from Selma to Montgomery and ending in Birmingham. I stayed with a different brand in Montgomery and had a wonderful stay.

We stayed at the Fairfield Inn in Birmingham and right after getting to our room the stay became unpleasant. One of the couples traveling with me were giving a handicapped room. She called and then went down to the front desk to have her room changed. The bed was too low for her 6'3 husband. And she didn't want to take a room from someone who was disabled and needed the special accommodations.

The manager on duty, Lashuandra, said that all rooms are assigned when reserved and that there was not available rooms but we saw rooms being cleaned so not everyone booked for the day had checked…

In May we booked a one bedroom suite at the above hotel. When we arrived we were given the key to a regular room with a small kitchenette not a one bedroom suite. I suppose the manager Denise would hope that we didn’t notice that we didn’t get the one bedroom suite that we had booked.

Not an upfront way to conduct business and indeed we felt like we were being duped . We went back down and explain that that was not the type of room that we Had reserved months before. And now, The manager explained that she did not have a one bedroom suite even though that is what we have reserved.

Please note she did not have the decency to tell us that before she gave us the key to a regular room. After having a private discussion in our car we went back in to give the manager a piece of our mind at which…

incidentials. Fine paid 160. 00 when i checked it. Fine. When i chevked out? 52. Why???? Was told its Marriott's policy. will never stay there again. Danica is supervisir. Sooooo rude and dismissive.

Marriott

Dear sir, Kindly be informed that we have faced very bad experience today at the swimming pool area and another one at valet parking , we have attended and left our stuff outside on the chairs (we have 6 rooms) and found another people’s who came and put our stuff on the grace/land and take the chairs instead of us also we have called security who talked with us aggressively and unprofessional way which affected all of us very negatively and once we asked to proceed with complaint and to check the cameras of area to proof our rights as we should treated with more respect and we suspect that issue is related to discrimination as seems security and this people hold same nationality, at the end we faced bad customer experience and we waste time/efforts , Mentioned following persons…

If I have option to give zero I will give big zero to this hotel. We stayed in Courtyard by Marriott in Jekyll Island from July 1st to July 5th in room # 335. The Hotel charged me twice and since then I am trying to reach them and no one is calling me back.

It is my hard earned money and $1704 is not a less amount. It is a simple mistake on their part which they need to fix. I tried to reach manager Michael Taylor like 50 times and left messages on his voice mail and with staff requesting him to call me back but he never called me back.

For God sake it is my money. I am really really disappointed and planning to take serious action against them. This is not professional at all and this is not how it works. I have proofs of all the unsuccessful attempts I made to reach them.

I can show…

Me and my husband checked out of the Marriot on Carolina Beach Tuesday morning on July 13th. I left a robe and a gown hanging on the back of the door in the bathroom. I remembered it when I got home and immediately called the hotel to get it sent to me.

I was more than willing to pay for the shipping costs. I was told that someone from housekeeping would call me back. I waited until the next day and no one called so I called again. The person checked lost and found and the gown and robe was not there.

I was told the manger of housekeeping wouldn't be back until tomorrow and they would have her call me. No one called again! So I called back and ask for the manager. The Manager told me that they were not responsible for items left behind and ask if I would like to file a police report.

He…

I was charged double on incidentals. 250 for two nights equaling 500 dollars for two basic night stays equaling 204. I never received my incidental deposit .

Greetings

My wife and I spent Memorial Day weekend in the Fairfield Marriot Inn in Crete NE...we used Travelocity to book the stay. Attached is the booking.

When checking out we received a bill for $432.19. We said it was the incorrect mount. They said the young man at the front desk made a mistake and the manager (Nikki) would call us as she did not work weekends.

No call was received, a week went by and I called again only to get the same response.

I waited another week and called during the week, she was not available but would call later that day. Again no call

I contact ed the bank the credit card was issued to dispute the charges, which they placed on hold. Only to see it back on again. As I explained again to the bank they agreed to credit us the difference ( Travelocity…

Arrived at the Country Yard by Marriott West in ATL on 7/8 and had to wait in the lobby for 40min because the representative stated there were no available rooms, although I booked my room a month ago. to make it worse there was no hot water available because the boiler broke down for 24hr.

In addition, the elevator was broken and the sales manager Jasmin Payton was condescending and not helpful in any way. I was informed that my stay 7/8-7/11 would not be charged due to all the inconvenience and I was charged for the stay anyway.

I will be leaving reviews on every website available about my horrific experience this past weekend.

I would like someone from Marriott to email me or call me concerning a stay this past weekend Your company needs to know what is happing at a certain hotel asap thank you

I was on hold for an excessive length of time trying to get thru to Springhill suites in Miami. I asked the agent who answered the call to spell her name and she refused! saying "I don't need to know".

I then asked to speak with a manager or supervisor, and she refused to transfer me. She said her name was , what sounded like... Celo, long e sound, and long o sound. My purpose in calling was to ask for an additional hour for checkout, as I have never heard of a 6AM Checkout...

If there is any spec of customer service left in your organization, please email me.

Failure to process a reservation: On or about June 18 I called Courtyard By Marriott in Winchester Va to make a reservation for a July 24 wedding I was to attend. Wedding attendees were to be given a reduced rate if applied by June 20. I furnished my credit card data, email and cell phone number. I was advised check was 3:00 but they try to accommodate an earlier arrival.

Since I had not received a confirmation, I called Marriott on July 6 to inquire. There was no record of a reservation! I again made the reservation but was advised I would have to pay the current rate of $159. I believe the wedding discount rate was $99. Seems unfair that I am penalized because someone dropped the ball at your end.

I had two rooms in October for approximately two weeks plus and now my points and stays are gone. My receipts are with my accountant at the moment. I stayed in Lake Charles and in Florida. In the nicest rooms available suites. Two bedrooms I believe and when I checked my points a few months back. I had enough points I believe they exceeded 150,000. Please check in to this for me please. I'm a diamond member with hilton and I always favored your rooms.

Sincerely, Russell Thomas DeBerry 727-776-0248

Originally booked a deluxe king and the reservation rep called back stating they had a balcony suite that would overlook the river for the firework show that I initially called for wanting. Rep reassured me that he spoke with a supervisor and GUARANTEED the balcony would overlook the river for the fireworks.

Got there and ALL balconies are facing brick walls in what would appear to be the middle of the hotel in a courtyard. Very very upset about that. Check in reps blew us off about it. In the elevator there were candy wrappers and garbage on the floor.

Got up to the balcony suite and immediately saw white stains possibly bleach ALL over carpet. Went to put my bottled water and champagne in the fridge. The cabinet door was hanging and wouldn’t close. Fridge on inside of the cabinet had…

My wife and decided to stay at your Marriott in Colorado Springs. We decided to celebrate our wedding anniversary at your beautiful hotel. We are stay 5 days and it’s been a disaster so far. We paid $ 1900 of our hard earned money and savings to celebrate our marriage.

We were never told that room service was not provided and they have only one microwave downstairs for everyone to use. I took a picture of a bug in our bed and asked if the could replaced the sheets. They promised us they would but after being gone all day they did nothing.

We have to get our own towels and our own cleaning service. My wife and I are very upset because we picked your place because of your repatriation and beautiful location. I feel like I let my wife down because I’m the one who set this surprise…

Family vacation 6/23-6/27/21 Fairfield by Marriott Dallas Park Central-room 203/205. Reported bed bug infestation morning of 6/25 after multiple family members with visible bites. Thankfully 6 month old was ok. Was moved to 201 and later second room was available 207.

Difficulty resting due to bites and fear this room also infested.

Also TVs in new rooms didn’t work. Was told maintenance would fix but never happened. Requesting refund.

I stayed at the Court Yard Marriot in Mesquite TX. I booked two rooms. My second room 307 air condition went out about 4am in the morning on 6/27/2021. Maintenance man came in and put new filter in and it worked for 30 minutes and went completely out.

He came back and said room needed new unit. I advised the clerk and she said he explained to her it was ok. She said she would check once we left. Never offered another room or any kind of accommodations.

Gave me corporate number and said have a great day.

First hotel is old one of the elevators did not work get to the room no cable not that we did not have cable.no one told us at the front desk. My husband has been a member since early 1980 we may as well stay at a budget inn.had to relocate and pay more after being on the road all day.i refuses to stay at another Marriott .

Mold on curtains mold in the bathroom

We checked in at 4:00 and had reserved two one bedroom suites. One room was on first floor and one was on the third floor. The room on the third floor did not have an air conditioner that was working.

When checked in it was 82 degrees then climbed to 84 thirty minutes later. Called the front desk and was told they would check into it. Called back 15 minutes later and was told they were going to check it but since it was so hot outside not much they could do.

They came and checked it and suggested that we keep the door open to get the cold air from the hallway. I have never had such horrible customer service from a Marriott and do not understand why another room with a working air conditioner was not given to us, Paying for a room that no one can stay in is absolutely ridiculous!!

The…

On May 30th we arrived at Riverfront Marriott for our three day stay for our 40th anniversary.

We waited in lobby with others waiting for our rooms to be prepared.

Checking in late afternoon, we had reservations for dinner at The Old Pink House for our anniversary.

Room was extremely warm, we adjusted AC. After a short period we called front desk an they requested maintenance.

Maintenance came dismantled front panel of AC and adjusted unit.

We returned to room after dinner temperature seemed fine.

We woke up to a puddle of gods knows what across bathroom floor.

We tried to brush our teeth and the sink faucet came off and just spun around ..furthermore no hot water in sink.

We once again called front desk and they sent up maintenance manager who saw puddle on floor and sink faucet.…

Room cleanliness at my stay in Fairfield Inn in Richmond Hill Georgia. The room was not clean. It was tidy but not clean. The bathroom especially the shower were disgusting.

I had reservations and arrived on May 21, on the morning of May 22 I asked the front desk not to clean the room that day. On the morning of May 23 I informed the cleaning person who was cleaning the room across the hall that we would be out in about 20 minutes and the room could be cleaned after that, she asked me to make sure the air condition was on to keep the room cool while she was cleaning, I agreed.

While walking to my car the daytime manager came out into the parking lot and told me a jacket had been left in the room and I explained to him we had reservations until may 26. We arrived back to the hotel that evening and found the room uncleaned.

I went to the front desk and spoke with the night manager and explained the situation and was told the cleaning crew were gone for the…

Re: Toronto Airport Marriott- 901 Dixon dr.

They are soiling the Marriott name. I am going to pursue this.

This is my message to the abysmal, despicable staff at your Toronto airport location: If you don’t like customer service, why work the front desk? If you have no manners, why be in customer service? If you have no decency, does that give you the right to treat others like garbage? I am appalled by the way you have treated my father. I am appalled by the way you have treated my mother, who tried to advocate for my father, over the phone. He is cutting his stay 2 days short despite losing money as you refuse to refund. You will see, karma is real. Do onto others...I’m sure you know how the saying goes. You too will be a senior one day. You will reap what you sow. *I am pursuing this…

Good morning,

My family & I were guests at your Courtyard Miami in Coral Gables by Marriott location from 5/16-5/17. I went out for dinner with my husband and a few drinks. We arrived after midnight around 1 am. We tried to use our key card at the double door side entrance by the parking lot on site. We were unable to get in. Our key was deactivated. We then proceeded to the single side door, and the same happened. We then walked to the main entrance & once again were unsuccessful getting into the building. We pressed the call button numerous times and no one answered. While waiting to get into the hotel we saw an employee come out of a back office & hide behind the desk in the lobby. We proceeded to use the call button to try to get inside. Finally out of frustration my husband pressed…

Upon arrival we ask for a baggage carrier and they were not interested in locating one. There were small coffee makers in the room but no complimentary coffee so we ask for coffee and they informed us they were not a full service hotel and for $324.80 A NIGHT a piece we informed them they were not a motel 6 either! I have never been so disappointed and dissatisfied by a Marriott but this was horrible and we rented 2 rooms and my other family members in the other room were treated the same!

Booked at Marriott Puerta Vallarta. Reserved an ocean view room. Room is view of roofed an antennas. When we called Marriott corporate to complain they just switched our call to the property and let us speak to the same people.

DO NOT STAY AT THIS HOTEL.

My name is John Marchese and I work for a major dealership here in the Commonwealth of Virginia we showed several functions at the Marriott and I’ve always enjoyed ourselves this weekend my fiancé and I decided to have a weekend getaway and to give her a little something special I booked a room with a panoramic view which I knew she would enjoy looking at the ocean from all sides when we arrived at your hotel we were told that we didn’t have a room With a panoramic view that we had just a room with twin beds in it and

when you open the window to the terrace it was a crane this is not beginning to be a good weekend for my fiancé they then moved us to another room with two queen beds instead of the king like I had ordered to begin with and we did have the ocean view But not what we wanted…

I stayed at one of your hotels and I had items stolen out of my room and I can’t get any help from anyone you can contact me at +19727629174 thank you.

Book 3 rooms to be adjoining. When we arrived today at 3:30 only one room was ready. Was told check in was 4:00. Ok fine. At 4:30 went downstairs for other rooms. Was told still not ready and would call me. Went to dinner with. no phone call.

At 9:30 pm finally got other 2 rooms and NO adjoining. Asked for manager and shock one not available. My company books 30 room every heart at Gaylord and now need to rethink k that

Was here for step daughter wedding, no cleaning service... Ok it's covid-19 but when you pay top dollar nobody will bring you extra towels, coffee NOTHING. We booked 12 rooms, no discounts, couldn't even get up to the bar too have a drink with my daughter.

Ummm before 10pm cause person who watches elevator left at 9:40 both nights. Etc etc etc etc. SMH

While staying at the Marriott Residence Inn, Lexington City Center in Aug 2020, I experienced some situations that should be brought to senior management attention as well as the Health and Human Services Dept. The swimming pool was recently opened,with a maximum of 8 guests allowed at any time.

I went to check out the pool and it looked like a family of 6 with their dog was enjoying the pool. I’m a dog person, have had Boxer dogs for decades, but even I know you don’t put your dog in the swimming pool and help it swim around.

I reported this to hotel staff that said they would notify hotel security. This seemed odd, so at my earliest I reached out to the front desk and was told they knew nothing about the violation. I believe this is a health code violation, but I’ll leave that to the…

General Manager, Townplace Suites, Lake Forest, CA

I am taken back that there had been a decision to assess a charge to my credit card after some questionable accusations. I can say with absolute certainty that I did not nor did anyone else smoke in room 209 during my stay at the hotel and I did not vandalize anything. I touched the smoke detector in an attempt to reset it after it went off. It did not go off because I touched it. The top portion separated from the base very easily without any force as it was designed to do. Afterwards I did not attempt to reinstall myself. and placed it on the counter and thats where it was when i checked out of the room a day and a half later There was no tampering with the unit. I advised the front desk what happened in person that night after i…

My husband (Daniel L. Radke) and I (Carla is primary guest name) are enrolled in Mariott Vacation Club (Gold and Executive level). We booked a Caribbean cruise (for my husband and me) with Norwegian Cruise Lines to begin March 15, 2020 (from San Juan, Puerto Rico).

Our confirmation number with MVC is 3330072 and our cruise line's confirmation number is 43614601. My husband is now 72 years old and I'm 65 years old. He is a disabled Vietnam veteran who receives VA disability benefits. He has PTSD, Agent Orange, heart disease, diabetes, and depression.

I have had open heart surgery and thyroid disorder. S. (including…

June 27th, stayed at Fairfield in Murphysboro, TN. I am furious. Room was FILTHY and uncleaned. No breakfast or coffee. I would like come compensation for my long loyalty to Marriott.

Hotel was dirty Ripped sofa bed Dirty room Ac was not working Broken disposal Leaky faucets

I recently stayed at the Marriot Savannah Riverfront. Absolutely beautiful place. I loved our stay in Savannah. I booked the hotel at the rate listed. There was no immediate mention about paying for parking. Ok. It was there but not in plain sight.

in plain sight was the fitness room ,spa and other amenities were available and were not. Fine. When I approached the front desk and mentioned what my issue was ,I was treated as if I was an idiot and should have known.

I then complained and was hit with the common verbal judo practice by the manager. Completely disrespectful. Then I gave them the list of issues in my room. No coffee pot, extension cords on the floor, a big stain on the floor, the air conditioner was off when we entered the room(It was extremely hot) The clock was an hour…

Called reservations to modify an upcoming stay. Talked to 2 different csr with no result. Got transferred to loyalty department. She was very rude and because she couldn’t answer my questions, she said she was going to transfer me to her supervisor because obviously I don’t understand anything.

Her supervisor was not any better. He couldn’t help so he just said have a nice day and hung up! These are the people that represents the company. Your customer service department is seriously lacking customer service skills! Job skills/Expectations must not be very high if the answer is to transfer or hang up if you’re stuck with questions you don’t know how to answer.

Will definitely go back to the Hilton after this

Was charged $30/day for valet parking service totaling over $100 when valet was not in operation due to covid. Filed a dispute with corporate and they informed me to contact the branch to try and obtain a refund. The customer service representative Moneise Tollfree refused to provide me with her supervisor's name.

I had to file a dispute through my credit card company, who pursued Marriott directly and refunded my money.

13 from 1-18-2020 , have talked to the Manager and can not get charges removed. Was told for 2 weeks this would be done. Called Discover to correct the charges, got email noting the Residence Inn would not respond. PLEASE HELP. 334-220-7807

Truly the Worst experience I have ever had.

I am disgusted by the racist and demeaning behavior that was shown towards my family. I am a Gold member who was working towards Platinum, but after this experience I am not confident on giving another dollar to your company.

00 balance that they did not charge when I checked in. She said ok. A few hours later my husband calls and says a woman came banging on the door, he was in the shower so he jumped out because my children were in the room and was scared from the banging.

" She then proceeded to stand outside the door, like she was a police officer. That is very embarrassing. We pay just like every other customer. At this point my husband is confused and upset. He gets downstairs but by this time I am on the phone with another employee giving her my information.

I hear your employee…

The assistant general was very condensing, very rude. His name is Chris Livoti. There was an issue with balloons and I took the balloons back to the car. My husband and Chris conversed while I took my four small children to the restroom.

I came back and suddenly was refused a room. I do not know if it was bc we are Americans of darker skin or what. It was so embarrassing. He refused to call anyone else for help but the police.

I am standing there with my kids who are very young (5 months, 2, 4, and 5) and the only help I could get was from the police! It seems so unfair, unkind, and heartless to do this to a customer.

I’m so sorry my family had to be mistreated for a very minute misunderstanding.

When we arrived at the Jacksonville Beach, Florida Marriott, the base of the television was extremely dusty. We also had to wipe down the balcony furniture, as it was covered in pollen and/or dust.

Although the balcony door clearly states NO SMOKING, we could not even enjoy sitting out in the evening, or the next morning, because the rooms on both sides of us had people smoking marijuana.

The bathroom sink was very slow to drain. Simply brushing my teeth was a task.

I could have chosen any other hotel to stay at, but I chose Marriott because you're supposed to be one of the better ones. However, I must say, for the nightly rate that we were charged, along with everything that occurred during our stay, I think on my next visit, I'll try the Hilton.