Marriott

I booked accommodation for the Sheraton villa Fiji. We arrived on 26th December 2019. and isn't. but my daughters room wasn't available until 7pm that night. She has two small children age 3 and 7. We were constantly told they were getting the room prepared but they weren't even cleaning it. This isn't good enough.

People come along way and when rooms are supposed to be ready for 3pm they should be. And we shouldn't be getting constant lies from the manager. Other people have been compensated and for not having to wait as long as us.

This is our third year staying with this company and with all the hassle it's not worth it.

I stayed at the Residence Inn in Needham, MA during my stay I experienced a water outage in the building. There is no running water, even to use the restrooms. The woman at the front desk Wodly Exume was extremely rude and in her exact words were to “deal with it” with no reasonable accommodations.

Her title on her name badge is a Front Office Manager, how do you make someone a manager with no customer service skills. I understand emergencies happen.

However, to tell a guest to “deal with it” and not offer a proper resolution is absurd and a slap in the face. I have stayed at many Residence Inn and the service here is by far the worst

Ur assist manager stop me out of the breakfast line humiliated me after he stay or stereotype me and discriminated me based on my looks I told me I wasn't the type to rent a room there I was emotionally disturbed distressed upset during my whole stay and I did not receive a apology during the whole 4 days I was thereI believe this is totally unprofessional and your assistant manager was way out of line and will not even give me his name and

walked away from me after it was proven that I was a guest there. is not okayfor your stopped to talk to any guess like that he was totally unprofessional because I I was a guests I was stereotype & discriminate I was embarrass in front of a bunch of guest during breakfast time.

On December 21, 2019 I was a patron of the Marriott's Westin Hotel in National Harbor, MD. My friends and I had breakfast at Sauciety restaurant inside the hotel at 10:30 am. We checked out of the restaurant at 12:43 pm. 00.

When I got home and checked my bank account, the waitress charged my debit card 3 times!!! I immediately called the restaurant and received a voice mail. I left a message for the manager to call me back. I never received a call.

I then called the hotel and explained my situation and was told all the managers were on the floor and couldn't leave at that time. I told the girl my situation must not be important enough for the manager to leave the floor.

She said someone would call me back. I have not received a call. 00 in the hole. When I am a patron at a hotel, or a…

Recently stayed at the Sheraton Vistana Village in Orlando. Check-in was easy and the room I booked was available. We drove to the room and brought up our luggage using a cart that was in the lobby. The room smelled like sewage.

I asked for a crib and sofa bed, and was told that wasn't a priority. The hotel brags about petal soft duvets, but they are horribly rough and over used. I attended a timeshare presentation and did a walk-through of the same room in a different building.

What a night and day different. The dishes in the cupboard were filthy. I asked for a manager, the front desk supervisor said that he'll give $50 hotel voucher. I thought that was funny and said I'd rather a hotel credit.

I was told that the director would contact me, but no one ever did. The operator said that…

Last night I got a call from Masonic Home of Virginia, when I answered it said Marriott something. I stayed on line to see why @ 9:17 pm they were calling. Abby came on line and when I confronted her about the time she said she could call anytime she wanted.

Told her to let me talk to a manager. She said,,”the manager doesn’t want to to talk to your old ass” then I said, “I don’t want to talk to your black ass” and hung up. Don’t know who y’all hire for this job but you better get rid of them.

I’m giving you my number in case you need it. 804-226-4647

Good evening, I booked 3 rooms and a meeting room at Marriott Jaddaf Dubai for the period from 5-8 November 2019. Since then, I am trying hard to have the related points and the points for the meals added to my Bonvoy account with no success! I am making international calls twice a week an still no one is helping! After few attempts, only the points for my room were added but the rest not yet! I am desperately seeking your intervention to cleat this issue! Name: Ahmed Hassan Marriott Bonvoy no.: 929913184

Much appreciated!

I have booked 2 rooms at Grand Hills (part of Marriott group) in Lebanon Broumana city. we were 4 people and our stay was only for 2 days. on the next day the water was out from 11:30 PM till 8:30 Am next day. We called the operator and their only answer was Sorry for the inconvenience. I asked for a refund because i wanted to go to another Hotel and they refused. we came back from a wedding at night & we couldn't take a shower or go to the toilet becaus there was no water at all. this was very disappointing. If we usually book a 5 stars hotel the least thing we expect is the service that we are paying for and this was not the case at Mariott (Grand Hills).

I hope this email reach the proper people so they know what type of service accuracy they are providing.

I am staying at the Airport Marriott at Calgary International Airport. I phoned the front desk after I checked in to ask if they had a spa and would they please connect me. After I was finished with my spa appointment I stoped in the bar to watch. Football and have some food. I was wearing slipper socks that the dumb ass Canadians mistook as socks and they told me I had to leave. I have a residence in Canada and the US. I called your complaint line and some illiterate black female started yelling at me. This is not an action that I will ever forgive. And then the stupid scaredy-cat manager finally called me back 40 minutes after the initial incident. I unplugged the phone. Correct the situation and credit me back for your employees verbally assaulting me and my aggravation.

In the future,…

We recently stayed at the above Hotel. We wrote to Management and received a dismissive response. Please advise best email for me to send my correspondence so you can form your own opinion. It is too long to re-write here.

Kind regards Robert Critchley (member No. 191811178 )

On 2nd December Evening I ordered a coffee Paneer Chilli and a sandwich. Being a strict vegetarian I am always careful about my food but I was shocked to see a piece of meat in my Paneer. Mr. Ranjan attended me from the hotel management and promised to take care of the matter.

He offered me a free family meal and complimentary 2 nights stay in Le-meridian Gurugram on 11-12 Dec night. On 6th Dec I spoke to him regarding the stay in Gurugram and went to meet him but he was not there, we had a free dinner.

It will be really helpful if anyone can confirm with me regarding the complementary stay!

I made a reservation for the Boston Marriot Long Wharf, Sept 21-Sept 29, 2019. #99870023. I could not make it an cancelled on Sept 19,2019. When I cancelled the agent said that I cancelled in time and there was not any penalty. Later on credit card I found I was charged $626.00 for a late cancellation. I called the accounting at Long Wharf and they said they said nothing can be done. I left a message for the manager and he never got back to me. I just called the Long Wharf again and left a message for the manager. I have been a Silver member for over 20 years and I find this charge very excessive. Please reverse the charge. Sincerely

Alan Anderson

I am currently sitting in the Marriott Harborside in Portsmouth New Hampshire. I am Gold Marriot Bonvoy member. The cable is broken therefore we cannot watch any television. The Management claims Comcast has been notified however they have no knowledge if it will be repaired this evening.

Our room is very noisy and we can hear the people in the next room. The glasses are dirty in our room and Housekeeping has missed candy wrappers which are underneath the heater/AC unit in our room. I have stayed at many Marriot hotels over the years and this is the first time I have stayed at one with so many issues.

We just spoke to Ethan at the feont desk of the Marriott Hollywood beach. Although our meeting was booked incorectly for HCT and two of the rooms that were confirmed to be upgraded through email during booking were not upgraded, when I asked Ethan what we could do to get this fixed he said nothing because he couldnt change a contract.

I then asked if we printed off the email in his business center if that would help. He told me the business center is over there , pointed and said go ahead. I asked if we could just pay for the room.

He said there isnt one available even though the first front desk attendant said there was. I asked why he would send me to print off emails if they were not going to suffice to change the situation; that would be a meaningless task.

He said that he was going…

I booked a room at the Sheraton Lisle Naperville hotel for the Stuffed Cows convention for one night, Saturday, November 30, at the convention rate of $116.55 (reservation #88660881), including taxes. I called Friday, November 29, to try and extend my reservation to arrive earlier, on Friday. I was told that I could not extend my reservation to get the convention rate for Friday. So, I made a second reservation, #71226488, at the rate of $173.16, including taxes.

When I got to the Sheraton Lisle Naperville hotel on Friday, I pointed out my two separate reservations for the same room type (both Club lounge access, Guest room, 1 King, High floor) and asked if I could stay in the same room, instead of having to check out and in again. A helpful associate said that I could.

My email receipt…

No coffee n the lobby till 700a? Really? Do you think people don’t get up till 700a on Saturday? And those coffee machines in the room are a joke. Hot water. Be better than the competition. The young lady at the desk could make it.

She was sitting there bored surfing the web. Not her fault. Probably some rule set by a manager.

On my reservation confirmation, it stated that I would receive $250 off of my first billing if I apply for and and was approved for my Marriott Bonvoy Credit Card. I received my card and not only used it for my Stay in Grapevine, TX, but have used it several times since.

As of today's date, I have not received the $250 discount or any other discount .. Peace n Blessings

I am a Titanium Elite member (885885053). I stayed at the Maxwell hotel in New York City from November 20th through November 22nd. This hotel is by far the worst Marriott property I have ever stayed at. The floors in my room were dirty and never cleaned throughout my stay.

The door to the bathroom does not open fully and you cannot even stand in front of the sink. The room does not have anything but night shades. Thus a person either needs to get dressed in the dark or allow the neighbors across the street to have a full view while they are getting dressed.

I cannot understand how you would allow this type of room to be rented to any guest. I am very, very disappointed. If you wish to see pictures of this room, I am happy to share them with you. Please feel free to call me at 213 925 8064,…

extra monies taken out of my card account, after paying for two nights and two rooms. 00. 00 total was taken out with the two room fees. My account was in a negative due to the over charged. 14,2019. Debt needs to be settled in a very respectful manner with, hardship and resources to be reimbursed in a suitable amount, due to the fact that the money was taken out for more than my stay and unauthorized amonts to place my account in a defeciet. 5103.

2904 Auburn Dr Burlington NC, 27215

I am the owner of the Restaurant at 6 Platt st. NYC NY 10023 I in the Four Points Sheraton. I have been in the Restaurant business here on Wall st. NYC for the past 30 years with multiple locations under my command. In all my year My staff has never been subjected to foul language and intimidation for one of your Ambassador Members Andrew Delgiorno cell phone number 615-482-3248. This behavior cannot be tolerated and just because he is an Ambassador Member does not give him the right to intimidate my Female Waitstaff. This behavior is totally unwarranted. We have the entire incident on Video date of incident was 11.23.19 hours of 1-2 pm in the afternoon.

I don't want to file complaint to NYC police department but would appreciate an email back from corporate regarding this matter. This is…

I stayed at the Marriott Nov 2nd in Raleigh downtown as I checking In my truck got scratched by a bell hop who was rude after he did it...I had event that day so really no time to njoy the room so I check out that nite after my event because of the to the situation. I’ve been waiting to hear back finally today I talked to the insurance claim I’m definitely not happy with the results.I a dedicated member at SPG

Premier Marriot property in downtown Tacoma - Marriot Courtyard. The front desk personnel are incompetent. We are here for a big event and they are unprepared for the attendees.

At this point they are just placing people all over the hotel.

We were told over three hours ago that it would be just an hour or so, still waiting... 3.5 hours later.

so when i checked out my receipts stated the charge of 321 was being refunded and i have them, 3 days later my bank account was charged and over drafted bc either the receipt was wrong or something but it was also confirmed by the person who cashed me out and printed the receipts that i wasnt being charged. so i want the money reversed and put back in my account like i was told it was staying since i lost money in pay checks over this

we booked a room at the Sheraton in the Chicago westchester / Oak brook hotel Saturday 11/ 16 /2019, we arrived in the early afternoon and were assigned room 224, we then went to dinner ,we returned to the hotel later that day and everything fine, the problem started that evening, a bunch of high school kids were out in the hall way screaming and

slamming doors with loud music, we put up with this for about a while,then I called the desk and complained, the person told me she would come up and quiet things down, there wasn't any noise for a while then it started up again this time much louder, I called the desk once again and a gentleman answered the phone, I told him there at it again only louder, he assured me they would stop but

it took forever for these kids to settle down, by now…

Booked two beds and came and they only have one bed. And I have 3 kids. Respetionist was eating soup when I checked in And had a cup of soup next to the computer, did not great me or say thanku for being a rewards member.

Called customer service to file a complaint and they were less than helpful. How do I fit 3 kids and 1 adult in 1 bed? Bathroom was dirty, and had hair on the floor. This is not any

Hello: I had reserved and stayed in your Residence Inn Fort Lauderdale SW/Miramar from 11/04/2019 - 11/08/2019.

On the 11/07/2019 evening, when I had come back from my meeting and was changing into my casual clothes, your housekeeping supervisor, without knocking at the door, walks in my suite and catches in a uncomfortable position, and she is there staring at me.

What kind of service are they providing? She does not have the basic manners of knocking at the door, and apologizing and step out immediately, when seeing someone in the suite.

How are you going to compensate me for this?

Thanks,

-Manav Manu

I would like to give zero stars for my recent experience. Before I share, I want to say that I tried to resolve the issue over the phone. The first person I spoke to, I asked for a supervisor. Initially she said I cant transfer you without knowing the problem, then after explaining the whole story, she transferred me.

It was a cold transfer. Then that person hung up on me. Whatever you are paying people it is too much. On August 21 I booked a room (Res# 84702152) using a certificate, ending in 7313. On October 31, I called and asked the person I spoke to to cancel the first reservation and use the same certificate for a new reservation (92659934) of course they said no problem.

The stay happened last night, and 17,500 points came out of my account, the certificate was not used. Now I…

I am a Platinum Elite member who checked into the Courtyard Memphis Germantown today. While laying on the bed, I found a bed bug crawling under me. when I got up, it crawled under the fold of the bed cover. I had a difficult time finding an acceptable hotel alternative. I was able to check into an Embassy Suites, but at a much higher rate.

The desk at the Courtyard said that they test 10-15 rooms per month for bugs. Given the size of the hotel, that may not be enough testing.

This was a stressful and very disappointing experience.

My nephew got married on September 1, 2019 at the Liberty Warehouse. He blocked off rooms at the Marriott The Brooklyn Bridge, and also arranged brunch for September 2, 2019. From the beginning there were problems at the hotel. Just to make the hotel reservations took 4 phone calls to get the correct price.

Our confirmation# was 84598900 the first phone call and the second confirmation# was 32M8X57F0. I also told the front desk who made the reservations that I had a torn muscle and was wearing a boot . Check in on September 1, 2019 was not till 4:00, and i made phone calls to see if my family could have check in at 3:00 as we had to be at the Liberty Warehouse at 4:00 to take pictures.

The phone call to the hotel said come early and we will check in at 3:00. We got to the hotel at 1:30…

Sat, Nov 02, 2019 – Sun, Nov 03, 2019 - -Springhill-Suites-Lexington-near-the-University-of-Kentucky/ Confirmation Number: 83523848 I made this reservation on October 3, 2019. I was told when I arrived that there were no rooms available. I was then offered a room, a handicapped room, that was filthy.

Towels on the floor in the bathroom, bed already used or slept in by another customer(s). I was then told that housekeeping could provide me with with clean sheets & towels, if I would accept that room. I chose not too.

Why do a credit card hold, if the room you have selected has been given to another guest. ” As if that explained why the room was no longer available to me. Yes, I was late. Does that now mean that if I am late, they have the option to give a reserved room away.

I was then…

Well basically it’s the worse experience I ever had.. Upon arrival entrance I didn’t get any recognition as guest No grooming standard in front desk No product knowledge about property (they just provide with printed paper ) No luggage assistance was offered No escorting even to elevator There was no proposal about check out or departure to airport!! I regret I use my points The worse ever experience :((((((

Marriott Hotel has charged my credit card 3 times since my stay over a month ago! I've provided my credit card info to reserve the room. Upon check out I've paid cash at both the Santa Cruz and Fremont facilities.

I've kept the receipt copies at both yet they keep charging my credit card for both stays as well as Oct 23rd? Why would they do that? This info was brought to the customer service department last week with case numbers provided yet still has not been resolved. The experience has unacceptable! Case# 179126342 Case# 179126947

i stayed at your Redwood City Courtyard Oct. 24 to Oct. 26. I had an appt. at Stanford Medical. My brother, Gerald Kalish booked two rooms, one for me (his sister) and the other for his wife who accompanied me.

When he made the reservation he asked for one handicapped room for me and an additional room for his wife, Lynne Kalish. He was NOT told that the handicapped was very far from the lobby. If he had been told this, he would have booked a nonhandicapped room for me close to the lobby because I have trouble walking.

Instead, for the two days we received no assistance to help get me back and forth to my room. His wife (my sister-in-law) who is not in the best of help struggled with a wheelchair to get me up and down.

Also, she was told there was only one wheelchair. We each paid approx.…

I called Marriott on Thursday 10/17/19 through Saturday 10/20/19 to cancel my reservation due to childcare. My reservation number was 59751 and the last 4 of my credit card that was used is 6507. I was informed over the phone and in-person that I would be charged for the first night. I was charged $199 for one night and the rest of the reservation was cancelled. In the hotel room, it is displayed the legal standard rate that could be charged is no more than $149 per night. As you are aware, the key to business longevity in any area is customer service. I'm disappointed in the customer service and insensitivity to my circumstance. Please review this and inform if adjustments can be made.

Kindly, Rebekah Williams bnurse30@gmail.com 850-272-4208

Hi I booked a room on the 21st of October for my son at the Marriott hotel at Glasgow airport for the 30th of October however my son is flying from Edinburgh airport, I contacted hotel to see if they could transfer this booking to Edinburgh, I was told this couldn't be done as there isn't the company hotel at Edinburgh airport,I asked if it could be transferred to another hotel in Edinburgh and was told no, I appreciate that I made the error however I feel that as a good gesture this could be done.

Regards Heather Adams

When I checked in and I ask led about a week or a top week stay I was told a too week stay would be 6 hundred dollars which was fine so about 3 days ago I called to see what the full rate was and they said a thousand and something dollars I was given false information I found a bug in the bed I am not pleased at all

When we got to hotel after hours of travel we were told pool is under construction. Rosario the manager was quite rude and not helpful. offered to book us in crappy Sheraton or sister Marriot in ft Lauderdale. We had stayed there many times and hated the pool.

That is why we booked the westin ft Lauderdale. Should have been told of pool situate=ion upon booking. Before we could process options we were brought to room and were stuck without pool and poor options. Rosario offered 75 dinner allowance which was my suggestion .

When we checked out it was for 50, Girl at desk was nice enough to up to 75. All in all we should have been told sooner and solution should have been greater amount. A copy of this is going to CEO.

Steven Sacks stay 10/16-19 ft Lauderdale Westin 400 Corp pkwy. Taking…

Stayed @ Hoover, AL from 9/26/19 - 9/28/19. Tried to contact general mgr. 3 times no reply as of yet. Room far away & door exit close to us was broke. Desk clerk stated we could move to another room, already settled, so we did not move.

Bathroom had an odor like shit, toliet was leaking which they checked but started leaking again. 1st night the room next door, we could hear them do their thing. The next night, could not sit outside due to huge light shining, people were celebrating out loud for many hours.

Never stayed @ Marriot thought might be good for an anniversary getaway but was very disappointed with this experience. I will never stay @ Marriot for this reason. Will tell people about our stay. 00 per night off our bill but I don't think it was good enough.

Thank you, Ethel…

We checked into the Weston in Kyoto Japan. I am a Bonvoy member. Breakfast was not included, which I just assumed it was since we just spent a wonderful stay in Weston Tokyo, plus no executive room with access to executive lounge was available.

Concierge service was less than helpful and the hotel is under construction which was not communicated to me before booking.

Also there is no place to have a continental breakfast in the hotel. Since we had an early morning appointment they only had buffet. All in all it was disappointing after having such a wonderful stay in Tokyo. Herbert Lerner

We stayed at the Towneplace Suites in Fort Worth Texas August 22-24 2019. We were there for a family wedding and had traveled from Kansas City. From the first phone call asking for a ride from the train station it was not a good experience.

The shuttle was not available to pick us up (even though we were within a mile because it had stopped for the day. I think he said it ran until 4 and it was 4:30. When we arrived (we walked with our luggage), it looked like there were plenty of people there that one person could have hopped in the van and picked us up.

We were given a room without a pull out couch - even though we had requested this. So they moved us next door. This room had a pullout couch but that was about as good as it got. When we went into the bathroom, we saw a place wall of…

The subject of my complaint is the Four Points Sheraton in West Lafayette, IN. We were holding a fraternity reunion and had used this property before.Since it was my choice and the conditions so bad I am particularly upset.

I am a long term Marriott Rewards participant and travel extensively both US and international. The rooms of this property were the worst I have ever stayed in and I am in my 70's! This property should not have a Marriott or Sheraton name associated with it. You are destroying your good name. I will file a longer and more detailed report but having just today checked out wanted to get on record. The location is great and the property could be a winner but the rooms are filthy and worn out. We had no service two days and had to walk to the front desk for clean towels.…

I work for the Homeland Security (FEMA). On the evening of 10/04/2019, the National Travel that books reservations for Government Employees on deployment booked reservations for me to stay at the Marriott Hotel located at 18700 John F. , Houston, Texas 77032.

Around 3:00 pm on 10/05/2019 when it became clear to me that my deployment in response to the flooding in Houston will not proceed as planned, I called the Hotel to cancel my reservation. I spoke two employees (Kelly & Tommy) they refused to give me their last names.

They insisted that I could only cancel AFTER 72 hours. I kept telling that that my reservation was still under 24 hours but they could not hear it. I asked them to check the time the reservation was made by National Travel and they stated that CANNOT check…

This is my second time writing to complain about service at Sheraton,Sable Oaks,Portland, Maine on September 30 2019 You did not respond I’d appreciate a response from you this time. I’m a frequent user of Marriott a platinum Elite 783400766 When I checked in the best rate they could offer was$303 for two Queen beds ( There were very few rooms available in Portland I was informed ) I asked about my membership and

CAA but they refused to acknowledge them. This is totally unacceptable if this is how you treat your guests. I feel I was ripped off I know a suite is normally is $150 . Please respond

Dear customer service representative,

I have been staying at the Marriot Courtyard hotel In Prague International Airport since June 1, 2019 as part of Swiftair crew member flying for Smart wings, and I just would like to let you know, that the entire staff have been great, making me feel home all this time. Best experiences ever. Kudos to your manager for having such a great team.

One recommendation though, the new uniform implemented for the front desk clerks, is not great, make them look really old, or ready to go to funeral. Someone should look into.

Best Regards

Jorge Aguilar

(573) 529-4336

The room smelled moldy, the furniture was dirty and there were not any sheets, towels or toilet paper. We were staying out of state for a wedding in the area. When we returned and folded out the hide-a-bed, it was covered in blood!!!!

The worst place I have ever stayed in my life. I will never return and will continue to tell others and share the pictures from our disgusting experience. Please, for your own good, do not book a room here!

Overcharged, disrespected, and lied too. Was promised issue would be solved and refund would be made and it never happened. Worst company I have ever dealt with.

Good Morning,

I stayed in one of your locations, Springhill Suites Newark Liberty Airport, from September 20 - 22 of this year. On the evening of September 21, 2019, at approximately 7PM (I apologize for not having the exact time), my girlfriend and I left the hotel. As we approached our vehicle, I realized I left something in our room. We went to the back door, where we had accessed the hotel previously, to enter but my key card did not work. I attempted multiple times to no avail, as the reader was not responding. I then pressed the assistance button. There was no answer. I pressed the button again and again got no response. Then an older white couple approached the door. My girlfriend and I step back as they attempt to gain access. The older white gentleman attempted to use his access…

I have been staying here for a total of two months I am here on business. Every week since I have been here I have had to ask for clean towels, my sheets to be changed because they were just making the bed and my trash to be taken out.

Paul who is a front desk worker at 2880 Center Port Circle in pompano Florida was very rude when I asked To get sheets and towels when I told him I was dissatisfied with the way he was treating me he told me then report me I’d be more than happy for you to fucking report me. this place is disgusting.

When I got here I had stains on my sheets, all of the utensils were dirty and the toilet was disgusting. If I wasn’t here on a business trip I would have wanted my money back. On top of the staff being rude and not doing their job we had two issues with the…

I am currently in Chicago staying at the Marriott on the Magnificent Mile on Michigan Avenue. My reservation was made by my University at least 4 months ago.

However, when I arrived on 9/27/29, the Marriott computer system was down, and I waited 2 1/2 hours for my room. The staff were taking hand copies with confidential credit card info. They had no backup system, and the front desk was rude.

I was not offered any compensation, not even offered a glass of water or food. In this age of computer savyness, why wouldn't a large change like the Marriott be prepared for a computer problem such as this? What backup plans can you institue, and more importantly, how will you treat your customers in times like this.

I am a Marriott Rewards member, but the attitudes I experienced were atrocious.…

My family was kicked out of hotel (escorted by police) in the late evening hours 9/17/19 because of complaint we had was not handled properly by staff and we questioned the handling of matter. Will be contacting corporate headquarters in future for explanation. Plus many other issues mishandled during stay.