Marshalls

On Wednesday 11/30/22 at 21:25:25 in Shreveport LA, I encountered the RUDEST store associate in all my years of shopping at Marshalls nationwide. I was purchasing a sweater that had no tag and brought the same sweater, different size to the counter and asked for a price tag in case I had to return it.

Shemika was talking to another associate in a tan sweater and print top with braids. Shemika seemed pleasant talking to her co-worker, but when I presented my items and asked for the tag her demeaner became very discourteous, as if I was inconveniencing her.

She tried to print the tag for my XL top, but it wasn't working and she became agitated and complained about that. So she rung up my XL item using the existing tag from the L item. I asked would the numbers be the same and she said yes…

Between 6:p -7:30p on Wednesday, November 23, 2022 to look for some perfume. Upon identifying the perfume in the locked case I was reseed the button to call for assistance three times in five minutes and upon finding no assistance went about the rest of my business looking at men’s gifts. I met a staffer and expressed my concern about perfume service. Having declined The invitation to come, let’s go NOW, I continued my looking for big sized garments for men.

Later I moved toward perfume. Upon arriving at perfume, pressed the assistance button twice or thrice, yet not before I noticed the gal had spoken to earlier walk past with no comment though looking my way, two staffer’s chatting in front of the cased perfume without a , “how can I help you?” for almost one minute. After the two left…

This boss had an attitude with me she didn’t want to hire me she told me she was not gonna hire me Winston salem Amanda 3256 Silas pkwy nc 27103

There is a manager by the nMe of logan and he togaly disrespected a coworker infront of a bunch of customers! The assotiate Rosalia is by the way under age and a newbe!!! On top of all that he throws a hanger at a wall and walks away! Totaly Unprofessional!!

It is not the fist time for this either. Thank you for your time !!

Poor service on new store manager from hardwood heights il

I am now shopping in Marshall’s inWinston-Salem, NC on Silas Creek Parkway. The checkout line is wrapped around the corner with only 2 cashiers. Have no idea where the manager is. I’ve been in line approx. 45 minutes waiting to get checked out and the manager doesn’t care enough to even come up front to help out.

This is the worst customer service I’ve ever experienced. Your store has lost a lot of business today with customers just leaving their merchandise and walking out. Something needs to be done about this!!! Rating. -1

31 worth of items in Marshall's, 499-19 West Sunrise hghwy store. The second I reached my car, a police vehicle pulls up and inform me that they received a complaint about theft. After providing my receipt and ID I requested to see the complaint.

After reading the complaint on the officers computer, I returned my entire purchase back to Marshall's for a refund. I explained my reason for the return. The manager denied everything. I will escalate this matter. Stop Racial profiling.

I went to Marshalls at South Sound Center, 701 Sleater Kinney Road in Lacey, WA 98503, Marshalls Store# 100852, on September 16, 2022 at approximately 3pm. I was specifically looking for a purse to go with a dress I recently bought for a luncheon I planned to attend. I found a perfect, simply designed purse at Marshalls. The purse I bought had a single arm strap and a snap clasp closure.

After purchasing the purse, I noticed while using the purse I would often find it wide open. I soon discovered that every time I used the purse, my wallet was practically hanging out of it because the purse’s clasp would not stay closed. The purse posed a safety issue for my belongings. The purse was not functional because the clasp design would not stay closed. I returned to Marshalls 19 days later to…

I went to Marshalls at South Sound Center, 701 Sleater Kinney Road in Lacey, WA 98503, Marshalls Store# 100852, on September 16, 2022 at approximately 3pm. I was specifically looking for a purse to go with a dress I recently bought for a luncheon I planned to attend. I found a perfect, simply designed purse at Marshalls. The purse I bought had a single arm strap and a snap clasp closure.

After purchasing the purse, I noticed while using the purse I would often find it wide open. I just thought it was a fluke. But soon I discovered that every time I used the purse, my wallet was practically hanging out of it because the purse’s clasp would not stay closed. Consequently, the purse posed a safety issue for my belongings. The purse was not functional because the clasp design would not stay…

Good Morning, Let me start off by saying I am in one of your stores every weekend and that includes TJ Maxx. I was in your store on 10/08/22 between 5:30pm & 6pm. I walked around the store for about 30 minutes.

I then got in line as I saw that the line was very long. As I stood in line 25 minutes the line even got longer back up to the men's department. As I gotten closer up in line there were only three cashiers' and one got off his register and then was speaking with a coordinated.

I am assuming he was either asking to leave or go on break so then there were only two cashiers. But in the mean while the gentlemen and coordinated were talking and laughing he was leaning against the back counter.

Mine you this you have a line that at least over 20 to 30 people in line. I then got out of…

Marshall's on Mountain View Dr. West Mifflin, PA. 15122. At check out counter, I returned three items. Two I had receipts for, one item I did not, but thought I did. Woman at counter was very loud & abrupt! No pleasantiness at all!

She informed me I needed to show her my photo id for gift card which I thought was ridiculous. After having to use gift card, bcz money or cash would not be refunded, once again very unpleasant experience checking out.

Woman or man with orange hair told me in order to us gift card to pay, had to show her I'd for a second time. She also packed clothes so tightly into a small bag causing everything to be wrinkled & rumpled including a jacket.

Now how would I iron a jacket??? 99. I was told it was "policy" to show photo id when paying for a purchase.…

On October 3, 2022 @11:38AM, I went to your W. Melbourne, FL store. I was looking for a storage container I had previously purchased from Home Goods, which they were out of and thought maybe Marshalls had some. I found the container style I was looking for and needed.

It was clearly a return and flithy. It had food blotches and dirt all on the outside. I took it to the cashier and a Manager intervened and tried to find me another one. I patiently waited for about 10 minutes.

Upon not finding anymore, I pointed out to the manager the splashed food and dirt on the unit and asked for a markdown because I needed that container because of the quality of the unit. She took the unit from my cart and got purell and tissue and proceeded to clean the unit while I waited in front of me for another…

1400 E Hillside Dr, Broken Arrow on 10/1/2022 I witnessed the only manager working, a dark red haired female abuse her staff. Throughout my shopping trip she picked on different staff members loudly, bossing them around and embarrassing them. The one I got to witness all the way through was at the end of my trip.

I was over by the side and hear the woman say loudly " why do you look guilty huh Amanda why do you look guilty? " And I looked up like what in the world is this nut going on about and see the manager making her way to the front and I look at the counter and this poor girl looks just miserable and so did the rest of the staff.

The girl she's talking to says that she's not hiding anything and than the manager makes her go out and clean the shelfs up. " And made her go out and…

I am writing in response to my experiences at your Kearny, NJ location although I think this problem exists in many of your stores. As you know many brick and mortar stores are going out of business due to the internet.

That is not the only reason however. Every time I go in this store there is a long checkout line and many cash registers are unmanned. I don't understand why any business would want to leave a bad impression with it's customers at the point where we are paying you (point of sale).

This Saturday I was in your Kearny location and there had to be at least 30 people on line (probably more) with at least 5 registers open. You frequently have employees greeting people at the door, which is completely unnecessary, people walking around including managers who are oblivious and…

I was shopping today and I noticed the female security following me around this wasn't the first time I single out by Marshall management, employees, Do to what I believe Discrimination business practices Marshall CEO store policy

Also the security on duty stick her middle finger out at me when I told her I will file a complaint, The supervisor on duty Ms. Mimi was yelling my grievance out loud causing me initial psychological harm and refuse to provide me with the Security guard name

Went into the Marshalls in Casper Wyoming and went up to the counter to exchange a pair of shoes and said sir about 10 times to a gentlemen that was standing directly in front of me. The gentleman turned and looked at me and turned back around then turn and looked at me again and then walked away and did not acknowledge my existence, not one time!

Then another customer service person said ma’am you’re gonna have to come over here and stand at the end of the line. I think that was the most rudest disrespectful thing anybody in customer service could ever do to a customer! very disappointed!!!

It was a man working at Marshalls (train yard Ottawa) i was talking for a young woman ask her for something and he answer without asking him with rudeness!!this happened today Tuesday, 9 August at 12:52 pm He is un polite person

It was a man working at Marshalls (train yard Ottawa) i was talking for a young woman ask her for something and he answer without asking him with rudeness!!this happened today Tuesday, 9 August at 12:52 pm He is un polite person

The absolute worst customer service I’ve ever had!! Management and the associates were being extremely rude, making comments under their breaths, someone had left two hangers in the bathroom when I was washing my hands after using the restroom and an associate came in and grabbed them and walked out.

When I went out of the restroom the associate was standing there and had put the hangers in my cart! I took them out and said that these are not mine and proceeded to checkout. When I started to walk away she said I’m sure their not!

And also while I was checking out she was standing with the manager saying things like she found a little more than she’s buying, and so on! When I said to the cashier checking me out that I wanted her name so I could file a complaint she laughed at me and said…

I was waiting to enter the dressing room and pointed my pieces to the girl who was at the entrance of the dressing room to give me permission to enter. I had not yet entered the dressing room and I came across an employee (Ms.

Kevin) calling the attention of another employee in front of me (just remembering that I am a customer of the store) because she herself “had not counted the pieces of clothing that I was holding”. So I saw the situation and returned to have my pieces counted. Ms.

Kevin yelled at me saying it was an employee relationship and demanded me to go into the dressing room to try on the clothes. I must remember that I have never been mistreated in any Marshals store and I really feel humiliated by this situation and, I believe that if an employee is doing something wrong,…

Kevin at the dressing room. She yelled at me demand me to “go and try your clothes” just because she was getting an another employee attention claiming that “she did not count my clothes” then I came back and showed my clothes to them.

I believe if a manager wants to talk with an employee about something that he/she did wrong, they should talk away from another employees and clients. This happened Today (07/27/2022) around 5/5:30PM at Marshals on 600 Michigan Avenue /Chicago.

I do not have a complaint. I would like to compliment an employee at the Marshall’s location in Covington, Louisiana. Amira located two tops for me. I purchased both of the tops she selected and suggested for me. Although, she was working very hard to return clothes to the racks, she took the time and interest to help me find clothes that would work for me, and that I would really like.

I had a wonderful shopping experience at Marshall’s. The manager, the lady in the fitting room, and the lady at the check out counter were all friendly and happy. I’m excited about wearing my new clothes to begin school as a first grade teacher.

I went to the Marshals in Secaucus, NJ with my father to buy him a suit. There was nothing on the floor, looking around i found a suit that fit my father too big but the pants that came with it fitted him perfectly, i look around to see if there was another of the same with the correct size.

There was no one on the floor to help. After I resolved to buy it anyway and spent money on a taylor, at the register, Alex S. Coordinator came very rude with an attitude to tell me I couldn’t take it even if it was the last thing on the floor.

I asked to speak with whom is supposed the manager and she told me I couldn’t take it but after so much convincing she agreed to wait for 7 days and after that they would call me. I am a pregnant woman trying to buy something for my dad and that is the so far…

It is very upsetting to be told at an interview that you would work around my college schedule after being given the days I would be available. Although I have never called out during the short time I have been employed.

To then realize that I have been taken off the schedule because I am now taking Summer Classes. I truly enjoy my job and feel that this is corporate/supervisors being a bully a part time employee as myself. I would like to fulfill my educational obligations by staying on task.

Yet I still have personal needs that I can provide for myself through holding down a part time job. Why would you take away the few hours I was being offered because my classes has began.? Marshals in Blue Star Mall Watchung this is very unethical of you as a store that both my grand mother as well…

I wanted to buy something that did not have a price. I was given a price, then I was told I could not buy it. I took an hour looking, and 20 minutes waiting for a price. My granddaughter was so upset.

We were treated very poorly and I spend thousands of dollars in your stores. So very disappointed in your customer service.

Experienced blatant racial profiling by the employees here. When other customers who were black and white didn't get followed or unwarranted comments but I did as an Asian.

I purchased a brush hair dryer product on 6/11 from the Henrietta location that was marked with a red sticker. The box was damaged and I assumed that’s why it was discounted. When I brought it home to use it, there was tons of hair caked into it.

I kept it at my house since I do not live in Rochester and didn’t feel comfortable using it as I don’t want to get lice. I returned it today 7/10 because it was the last day for me to return it so I decided to make the drive here before it was too late.

The Mexican who spoke no English came up to me at the counter and started rambling in Spanish that I was using this and trying to return it. I told her that this was already used and then put back on the shelves and I didn’t open it up before I bought it to know this information.

I told her she…

The store in my town, Olean, ny 14760. Has no air conditioning. It is very hot and humid and has been for awhile. When I asked about it they said it has been broken a couple years and no one has fixed it.

While shopping I became I’ll and had to leave because of it. It needs to be fixed so people can shop. Your employees don’t look well either it has to be excruciating working in this environment. If you want to make sales I suggest getting the air fixed ASAP

I was just in your East Meadow store. Not only is it a mess and not really stocked but your manager is useless! I stood on line for 45 minutes with about 10 people behind the registers and only 6 working and one being the manager with her hands on her hips barking orders!

How about checking customers out and help a bit! I will NOT be returning to this Marshals until you get a new manager and get things better!!

Ten customers were in line with one cashier working while two other cashiers were standing, talking for five minutes and then proceeded to walk away. The guy decent to open his register. The line continued to grow so the female cashier decided to open her register as well.

I asked to speak with the manager, Valerie B, Shereeca in a very unprofessional manner asked what did I need. Given her unpleasant tone and rude disposition, I wasn't about to have a confrontation with her so I took a picture of the signs for the managers and quietly left the store.

There was no reason for so many valuable customers to be waiting in line while staff blalantly ignored them. Upper management need to be aware of this unacceptable behavior especially by so-called management level staff.

Went into the store and purchased snacks along with other goods. Got into my house and realized there is ants inside of my popcorn and the macoons are dry and taste old! Called the store spoke with the manage Dee and she said they already know about the problem and called out an exterminator, WTH!

If you know you store has unsellable product why the hell do you still have them on the shelf. I cannot make it back into the store today, I’m heading out of out so there is nothing that can be done.

I have pictures and will do whatever I have to to get fresh food sold to your customers if you don’t!

I knew I wouldn’t because of how they were acting .. Then I said to the other Manager who’s name was Kanisha I wonder why they have those bars…

my wife has to walk out to avoid keep been discriminate and humiliated by this guy mentioning that he came and say i am the boss here and i am telling you you will not get a bag and left the store and my other customer if she trow the bag in you is because you deserved for being insisting that you want a bag.

This is beyond not right and very very humiliated for us.

I was at Marshalls yesterday, I was looking for something specific While in the store I noticed that not only did I see one dog but three I'm not sure what your pet policy is? but for someone like myself who has asthma and allergic to dogs!

I don't share that fact that dogs can go into a clothing store. only service dogs can go into a mall or grocery store it's a scent free no pets allowed at malls and other stores . Customer who have health issues should be able to shop with out having to leave .

Marshalls in fontana ca. I'm tired of EMPLOYEES giving out rae dunn to specific customers.

I made several purchases at Marshalls in Madera, California. I decided to return three of the items: a pair of tennis shoes, and two cardigans. On my first trip to return them. their registers were down, so I had to come back.

I live out of town, so about a week and a half later I returned, which was today, 5/17/22. I had my receipt, but I was told that only one item was on the receipt!!?? How is that possible when I purchased these items on this day, on this receipt????

Well they refused to give me credit for the two cardigans I purchased at their store. I left them there because they did not fit me. 00 of my money, but they seem to think everything is okay. I guess they think I am just a liar.

Well, I know where I purchased those cardigans, and the day I purchased them. Their…

I bought a pair of shoes and in 10 days they started to come a loose I took them back to exchange and was refused.the reason given to me is that I used them. That is crazy. I will never shop again and will tell everyone not to

At Bronx Terminal market (Bronx,NY)This person name Dina its EXTREMELY RACIST I had 3 inconvenienced w her Because she doesn’t let SPANISH people touch the clothes (because they are not in the racks yet but with African Americans she let them so it’s supposed to be even for everyone not just for some.she ALWAYS has a Attitude and not a good one.she’s part of the managers I was told.lady had a video of it and that is not good for the company…..Lawsuit exists.,company have to be careful w who manages store

I went to ozone park Marshall's for a interview I'm guessing they don't like older women because I have the experience but that manager brush me off so fast I was like I live right across the street yet you didn't bother interviewing me like really not nice at all if I was young maybe they would've giving me a chance.

Why does marshals have to have someone’s drivers license to do a return for a gift card? Try to do a return for my daughter. Gave them my drivers license but they have to write someone’s name on the gift card? Why? Dumbest rule ever!

I have to do errands for my mother I have to do errands for my daughter and this makes it a lot more difficult! I spend probably $300 a month between TJ Maxx and Marshalls more than likely will make better decisions in the future!

To who this may concern,

I’ve been a loyal MarshallTjmaxx shopper for a long time now and I’m honestly there about 5-6 times a week going all around to the Bay Area stores to find great items. For the past few months I’ve noticed that there are new pictures of “black/African American art” that arrive and t are pretty much instantly put on clearance. As a black women, it does not make me feel good to see that black art/clothing is being seen less and clearances out. Not a good way to represent our community. I’ve talked to multiple friends that are Caucasian and other races and they would have bought those black items for regular price because they are “beautiful”. I’m not sure what’s going on and why the stores are doing this but it needs to stop and I’m sure other African American feel…

I was shopping at Marshalls store in Brooklyn NY on ave Y on 4/22/22 as I always do got into an argument with another customer he was cursing at me and threatening to kill me i called a manager Evgenia she wasn't really helpful told me to be quiet and said nothing to the other guy I'm really disappointed I spent so much money in this store and was treated horribly will never shop at this store again and will tell my family and friends not to shop at Marshalls ever again.

’ I have no idea why you’d want somebody like this representing your company and I’m full at the end of where I can go stop going in for a while and I finally start shopping there again and we’re right back where we started she just does not have the right personality to be in this position, I ran a business for many years and

if somebody was behaving in this manner they would be let go! Anyhow I’ll leave this with you I just wanted you to know that I find this behaviour unacceptable and as much as I will regret not shopping there anymore that will be The outcome if she remains there ! kind regards

While shopping, a little man, with a scar rushed out of the back room and ran into me nearly knocking me over, instead of apologizing or saying excuse me he said watch where you’re fucking going! And gave me a look of disgust as if he wanted to fight.

And didn’t walk away until I looked away. This was at 1:55 pm marshalls Webster sq Worcester Ma. 4/21/2022 I suffer from arthritis in my knees and was barely able to Stop my self from falling. Very unprofessional and

I shopped at the Marshalls in Hemet Ca today for over an hour. I get to the associate to check out and I showed her my certificates that I earned on my phone. I had to take a picture (I always do this) from my email because I cannot print them out.

Every time I've shown the associate in the past the cert from my phone it doesn't scan.... so they enter the numbers and pin number manually. I have NEVER had an associate tell me they were not authorized to enter the numbers.

Today was a different story. The associate was very friendly but the manager (I think her name was Priscilla or something like that) gave me a hard time. She was ARGUING with me! I told her I never had an issue with the numbers being entered manually.

I shop here all the time. She told me I need to bring in a paper…

We went to Marshalls tonight in Murrieta, and we had the worst customer service. We went to your clearance section and got some items and when we went to the register, they said everything was mismarked. My young daughter saved up money to buy her little sister a birthday present and found a toy on clearance and wasn't able to buy it because it was mismarked.

I spoke to the supervisor and manager and I was treated poorly by both of them. They were even rude to my daughter (who is 8). They would not honor the price that was marked. My daughter and I both left very upset, and I have never had such poor customer service.

Multiple other stores have honored mismarked merchandise for me in the past, but they were not willing to help us at all. We felt like we were being punished for the stores…

we returned a jacket today. with The receipt and the original tags. doIlars, and on a 100 gift card from Christmas. We Live far away and will NEVER ask for Marshalls gift cards again.

99) with tags and a receipt. 2 weeks past your return policy. I was trying to explain to the front end coordinator that Covid went through my house but she didn’t want to hear it. I was speaking to her calmly while trying to explain a few things and she walked away from me in the middle of me talking which is so rude and unprofessional.

99 gift card to charity.

Returning ithem, had the receipt the ithem n the ticket. The got item 2 days ago. The manager at the Mooney location in Visalia California just now at 5:30pm stated that I purchased a luggage. Asked to check the camera on that day at that time of the ticket n check. attached is the receipt. I left the item.

Why should I pay for someone in responsibility. 00

I have had a package sitting at a Fort Myers Fl delivery point for a week now saying "delivery exception". When I was finally able to reach and actual human at Fed Ex to find out what the means, I was told it meant the sender had not sent all necessary information for delivery and that I needed to contact the sender.

I called Marshalls customer service and got a very nice young woman who tried to help me but was perplexed as she had never had to deal with this kind of problem before. She put me on hold, spoke to a supervisor, and told me that the supervisor would be contacting Fed Ex right away to resolve the problem.

I was also told I would get a return phone call explaining the problem and the resolution. I never got that call which I assumed would come the same day because I had…