Marshalls

Campbell & Coit Rd Store is Richardson/Dallas. This isn't the first time Ive experienced rudeness in this store. This is the first time I have decided to take action. that Manager Jackie M is not management material, she does not have the temperament for it.

Its one thing not to address customer with a hello or a smile, but to be in a mood and take it out on the customer is not acceptable. This is by far the worst Marshall's out of all and I should know because I frequent every last one of them and the TJ Maxx, I'm a regular and workers know me when they see me.

Like I said this isn't the first time. I walked in your store with a return and shopped while I was there. I had a basket with a few things to purchase as well as a return. I quickly noticed when I entered the store there were…

I went to Marshalls of oceanside on long beach rd. On 2/25/22 To exchange with my receipt a pot I purchased a week ago, because after one use it burn my cooking, the manager catherine so rude refuse the exchange telling me to take off the burn stain first, is she for real?

it bad, She was so miserable, does she knows the qualities of a manager? So, disappointed I wouldn't recomend nobody to go there, please stop hiring useless people, it bringing the store down.

Cashier was very rude during a store return due to tag being removed from items that were gifts. In addition to receipt being produced for purchased items there still was an issue.

I had 2 cases with Chino Hills store Cashier tag ,hang & place sensor for returns I had to wait for her to finish 5 pieces before she finish my transaction there should be someone to do that so customers don’t wait long time at the cashier .

Cashier refused my return I had to look for same pieces in the store to prove my items bought from that store .

When checking out, I was asked if I wanted to apply for a reward card. My response was is it just a reward card & not charge card? Answer from cashier that was training another, responded it is just reward card not credit card & I would get a 10% discount on my purchase that day.

Needless to say, all information given to me was lies. I requested my application & information be deleted & cancelled. Was told that they could not do that. I suspect that was a lie also. Was given a folded piece of paper & to my surprise, information contained within was not in English.

So have no idea what it could possibly be about as I only read & speak English. I wonder if this falls under unethical business practices. I know it is no consideration & no respect for your customers & their time.

I did not…

On February 12th around 9:56AM I went to one of your Marshalls located in Mcdonough GA and wanted to try on some tops to make sure that they fit. Unfortunately no one was at the dressing room and seen there was a sign that said press button and wait for associates.

So I pressed the button and waited for about 5 minutes still no one came. " So I get out of the checkout line and went back over to the dressing room and there was still no one there except another customer that wanted to try on an outfit.

So I pressed the button again then a minute later an associate finally shows up and asks the other customer with an attitude, "How long have you been standing here? " I'd rather put my money into a business that actually cares and treats their customers respectfully regardless if they're…

00. when I got to the cash register the woman scanned it then said there was a problem. She told me the item was not matching up. 00 on clearance. It was a ray dunn 3 piece pajama set that had a tank top shorts and a robe.

It's frankly bullshit that I didn't get the marked price, it's not my fault the employees marked it wrong!

00 when i went to the register the Mgr. Tony store no. 00 can you please honor this price? he then replies NO! in a nasty tone now I'm feeling very uncomfortable dealing with him. I asked Tony for his name and number of the store which he rudely walked away from me as other shoppers look on and now I'm feeling embarrassed etc.

I follow him to other side of the store then which i spoke to him saying why did you walk away from me without giving me the info i requested? he looked at me and said nothing a minute or two later he gave me the info i needed.

i left the item after feeling bullied by the Mgrs. 00 take it or not so i left it and made my remaining purchases and left. This experience is so unprofessional and heartbreaking i shop here all the time for my business and now I must shop…

I had a return for an air hockey table and didn't work so I returned it within the time limit with the receipt.. I paid cash for this item and when I returned it they told me I had to have my refund put on a gift card.

I questioned it and told her I paid cash why can't I have my cash back and she said they don't want us handling money and I couldn't have it back in cash, I could only have it o. A gift store card...

I just took the gift card because I didn't want to argue with her and she didn't even give me a receipt, so I had to go back in and get one. This isn't right I had my receipt and returned it in the time limit I wanted my cash back and that's how I should of received my refund.

I am highly upset and don't think I will be returning as a customer if this is how you all do you…

To whom this may concern,

I just wanted to take a moment to discuss an incident at your store's branch in Walla Walla, WA. This incident took place on January 21, 2022, around 4:20 pm PST.

I stopped into the location with the intention of picking up a few makeup items for some friends birthdays that are upcoming and noticed that my store location had a lot of the Morphe X Nikita palettes for sale for a good price (as Marshalls often does) and went I went to check out once I'd found everything that I needed for this shopping trip.

I patiently waited for my turn to check out and as I slid the associate my items under the plexiglass barrier I was shocked at her reaction to a few of the items I was purchasing.

I was purchasing two of those particular eyeshadow palettes and the store…

, we the customers are not deciding why time should the store close but we make plans base on those hours, unless a fair notification is print out and displayed at sight. But if this is just the result of a negligent management who puts first what time they want to go home , in this case seemed like they decided not to let anyone else come in so

they could start their closing earlier so they could get home sooner, as fair as it might be for them we the customers that are following the made public store hours are the ones paying the consecuentes, if some could plz supervise the current management at this location so no more people get the frustration and therefore more complains it will be the more just thing to do.

I am not talking about 3 or even 5 minutes, or 10 minutes! but may a…

My wife and I were shopping in a Marshalls store at 14263 Sam Houston Pkwy N, Houston Tx. When she was trying a sweater someone stole her purse, basically the complaint is that the manager and the employees were not helpful at all, we were denied to look at the cameras to see who stole it, even the Manager replied that she wasn't responsible for us loosing the purse which we didn't, someone stole it from us.

We were able to track my wife's cellphone and it was inside the store, we were calling the cellphone to hear it and locate it with no luck. After we got the police to the store the second time just about the closing time someone from the staff members gave the purse back to my wife , it was supposedly hanging on rack where we didn't even happen to walk by.

We think someone from…

Terrible experience- zero stars -workers here are racial profiling customers. They left the alarm on my jacket and refused to take it off and accused me of stealing the jacket when I went back in the store and asked them to remove it and I showed my receipt!

Then the spanish worker at the front desk proceeds to argue with me telling me she's not going to remove the alarm and she's not STUPID...

meanwhile she isn't wearing a MASK while she's working during a PANDEMIC... Then I asked for the manager.

Finally the manager comes and removes the alarm for me AND APOLOGIZES.

Meanwhile the employee is still standing there arguing with (me) the customer. REMINDER: This is what I had to deal with the day after Christmas!

Also, when the manager removed the alarm she damaged the jacket! Yes,…

I HAVE A COMPLAINT WIITH THE MANGER IAnd his Assistance this Black women .I have notice every time I go shopping they are there following me.That is harassment.

The customer service rep who checked me out at Marshall’s on route one, Alexandria, V A was very rude to me on 18 Dec 2021 at approximately 3:00pm. Her isle opened so I went to her isle #3 to check out and she said The first thing she said was I didn’t call you.

Is that how you greet a customer? I recommend you fire this toxic employee! You are better off being short staff than have a employee who will cause you to lose business

When I say I was disgusted, I mean I don’t know how some people can sleep at night.. I went in today to do a return and shop around. While returning my items I could overhear the cashier next to me hound the customer on opening up their credit card..

just couldn’t take no for an answer… but good on the customer for sticking to their word and getting through that awkward situation. Later when I was in line to check out, that same employee was relentlessly working her annoying tactics on this sweet elderly lady, even after the lady had said no!!

This elderly customer had a small purchase (maybe one or two items) and this insufferable employee kept going at it! The sweet old lady ended up giving in after being pressured for quite some time.. sick, just sick. Do better Marshall’s, I know…

November 16, 2021

MARSHALLS 1 Worcester Rd. Farmington, MA. 01701

This letter is complaint on an issue that my wife and I experienced at your store located on 1834 Marron Rd. Carlsbad, CA. 92008 on Sunday November 14, 2021, at about 12.30pm. We came shopping and when checking out my wife went outside the store since we have our dog with us, I was standing in line to pay our merchandise, and I was called if I recall on cash register #8. The clerk by the name of Carmen who is hard to understand asked me to wait, while waiting and I saw her that she mysteriously was taking some merchandise outside the store, her actions looked to me very suspicious, while she was doing this, she had me waiting for a long time at the cash register. Minutes later, she finally came back into the store really…

This letter is complaint on an issue that my wife and I experienced at your store located on 1834 Marron Rd. Carlsbad, CA. 30pm. We came shopping and when checking out my wife went outside the store since we have our dog with us, I was standing in line to pay our merchandise, and I was called if I recall on cash register #8.

The clerk by the name of Carmen who is hard to understand asked me to wait, while waiting and I saw her that she mysteriously was taking some merchandise outside the store, her actions looked to me very suspicious, while she was doing this, she had me waiting for a long time at the cash register. Minutes later, she finally came back into the store really exhausted, I asked her why you had me waiting for a long time?

sorry and immediately grabbed the jacket I was…

The Marshalls in San Jose Ca stevens creek blvd has no bathrooms available and states both are flooded. For someone like me with medical issues this is crazy. I believe its a lie due to covid so lawsuit to follow.

If I could give zero stars I would Orders are not shipped or delivered for a month. Customer service could care less! When you place the order it says : to 5 business days.

However once you purchase the products plan to wait a somid month to re eive them. Shop anywhere else

My complaint I’m doing is about a manager I don’t know how you have that lady working as a manager. She be disrespecting us all the associate from the store, talking in a disrespectful bad way and calling them names. #1121

2501 Grand Concourse Bronx,New York 10468

Hello, I just had an disagreement with the Manager of the Bluffton, SC Marshalls store. Her name was Marshe or something like that. I went there return a All Clad or Cuisinart, I am too upset to remember the name and the manager accused me of lying and using the frying pan. She said she could not return it until I asked for the Corporate office number. She then store credit. I could not find the receipt. Since then I have found the receipt to prove I am not a liar no did I use it. the tag was undamaged and still attached.

The Manager said it never would have made it to the floor in that condition. I am 68 years old and not stupid. I have seen many things in many different department stores that should have never made it to the floor. I returned it because the lid lip was bent in three…

I was told by the manager to get the hell out of the store because I asked for her name. I brought in a receipt and an item I purchased at Marshall’s and she told me that she was going to decline the return because it was used.

I purchased it as it was and it had a crack in it. This is the first time in a month I could bring it back as I work full time. She was so rude and told me to get the hell out of the store in front of every customer and employee. I was mortified. This is the manager.

What a horrible example for other employees.

I just buy a boy polo T-shirt , 10/2721,I washed to day for first time and come out from the washing machine with hole please tell me what to do about this, thanks

I was in the Marshall's store located on West main street in Kalamazoo mi on October 28th at approximately 1:45 pm. The lady working the dressing room was extremely rude and had a very rude tone. This lady should not have any contact with customers EVER!

She has no customer services skills. She was so rude I left all my merchandise and immediately left the store and will not be returning. I the past I have stopped into this location at least once a week. If this is the type of employees you are employing I will take my business elsewhere.

Yestarday I bouht a sweater and they never gave me a recipe,and I notice when I want to returne it on the next day, I explaind to the manager Aida she work at the marshalls in valencia on the old road. how come a manager can't help you with the returned of my money back, wasn't my fault that they didn't give me my recipe, she said there is no way to look for that purchase.

all the department store has historial of purchase!... and like MANAGER! she could't help just one time! so please let me know how I can get my money back I don't want store credit wasn't my fault because they forgot to give me the RECIPT!

I had a very unpleasant and disturbing interaction with a clerk at Marshalls in Kingston, NY 12401. I was attempting to return a purchase of dog bones that caused my five year old dachshund/corgi mix to choke and have the bone enlarge in her intestines.

The surgery bill was hundreds of dollars. All I wanted to do was to return this bag of bones of which I used one, and suggest that perhaps they stop carrying them. The clerk's name was Heather, although she wouldn't give me her last name.

She was rude, petulant and verbally aggressive. Kindly respond to this complaint. Thank you. Susan Roth

On Saturday, October 23, 2021, I bought a luggage for $111.49 on Marshalls Centro del Sur Mall, Ponce, Puerto Rico and the cashier charge it twice to my account. It is disrespectful that they told me that I have to go to the store to get my money refund. I work all day and live far way from that Marshalls, so I don't have time to go there again personally, I just want my money back.

Hello, today I bought 14 items inCumberland Mall, Millville, NJ store. Two rather large coats and 12 small and gourmet items. The cashier Vickie shoved everything in one bag on top of the coats. I asked if there was a bag shortage.

She immediately became snarky and pulled everything out grabbing other bags from the bag holder. She put smaller items together, looked at me asking if I wanted everything else in separate bags. She not once smiled, tossing items as she went!

Perhaps she could use an inservice on bagging merchandise AND improving her people skills. Thank you. Mrs. Wendra Mihaly

How can you have associates that are rude to customers, and treat as like trash just because "she is having a long day" that was the response of Alyson on the marshalls located at 12059 Rockville pike , Rockville MD 20852 Store #100224, I would not take a time for a matter like that, but Alyson, for been a floor supervisor, was HORRIBLE!

the attitude and the way of taking was very Nasty! I really rather to go to another store, than marshalls where supervisors treat as badly!

Good morning, I was just in the Freeport, NY store where 2 of the associates stood on the sales floor and bashed their co workers, the store, and even complained about Marshall’s policies. I was searching the racks near them for several minutes, and they were not even concerned that I could hear their whole conversation.

They were still at it as as I walked away. I’m sure other customers heard them, too. Very unprofessional. Talk about “Biting the hand that feeds you”

Hello, my name is Virginia Burke. I suppose this complaint should go toward the buyer of clothes for the Marshall’s and TJ Maxx. I am a 3X person plus size woman. I also like to dress nicely, professionally. As you can see from the picture in your entire store, there was ONLY a half a rack with plus size women’s clothes on it.

All the other racks in the store are completely filled with not only professional clothing but every assortment of other types of clothing that anybody would want. Now I don’t want you to think this is a one time one store issue. It is not.

I have shopped in Plymouth ,New Hampshire Westford ,Massachusetts and even down in Texas where my sister lives near Temple. I find this lack of plus size clothing quite discriminating. Why are you choosing to not service a huge…

I was shopping at Marshalls and had forgotten my mask in the car. I had a whole cart full of things and when i got to checkout they refused to ring me up bc i had no mask! But i walked around the whole store and stood in line and no one offered me a mask or stated it was a requirement to shop there.

I left without purchasing anything. Won't be back.

After staying in the freaking long line I was trying to use my team member number and on previous transactions I was able to just have it typed in on the cashier would not basically saying I didn’t because their store doesn’t allow it calling me a liar which I do not appreciate I asked to speak to a manager and his name was Sean and he said they don’t allow that when each purchase I was able to do that because I have my number saved in my phone .

The previous transactions was with a gentleman with glasses and the other 2 were with young women Marshall’s don’t EVER have to worry about me shopping there again I will take my business elsewhere so freaking annoying and disrespectful

Same items are priced differently and the one that is priced lower is not available but the one more expensive five are available. EXAMPLE: Purse item number 4000118743 priced at $1399.99 is not available but the purse item number 4000118746 priced at $1599.99 is available and ready to be shipped.This is absolutely the same purse,same color, same size and same style I even checked this with our local Gucci store .

Myself and a whole lot of other customers heard a manager belittling an employee and said that she needed to quit acting like a f_cking child. She said it to her twice. I looked around and people had shocked faces.

It was so out of line and so unprofessional. I will no longer shop at that Marshalls and I passed it along to all of my friends and family who shop there. She was a manager with a long blond ponytail.

93. 18 off my card. Although they messed two of the sizes up that I had to return at the local Marshall’s. The manger clearly see they wrongly charged me but couldn’t do anything about it. He gave me the number to call but the guy got on stating they sent the order in two separate orders. I ordered one order.

But he was rude and clearly trying to tell me I was charged almost another eigty something dollars because it shipped everything except for one pair pants. I’m always shopping in this store but first time ordering online with two wrong sizes. A total rip off. Order#23548407924 Kristie

I am amazed store number 790 does not have a scan system for online returns. Too have to enter each item manually seems very archaic.

I'm a customer I've been shopping here for so many years and theres associate her name is Valerie and she very very rude and my experience with her was horrible and I'm never gonna shop here again

I was in the North Reading Marshalls where I was purchasing some items. Found a wonder side table that matched one I had already, but it had a little damage. I was inline at checkout where there was one lady cashier serving .

There were two others to the side chatting about their personal stuff. I presumed one lady was manager as she was telling others what to do, so I stepped up to the counter and said “ excuse me , I found this table and

it’s damaged, is there anything you can do to maybe mark it down a little as it’s only one there”? She clearly didn’t like me approaching her as she was rude and dismissive. Spoke to me in a very condescending way.

She said well ‘we can’t sell it if it’s got any damage ‘. Which doesn’t really make sense as most of the items on clearance have some form…

I purchased 4 pieces wall art 7/16/2021 at Marshals Avon Commons Avon OH. Unfortunately one piece was absolutely ruined from the rain. I asked the clerk for a bigger bag which she didn’t bother looking.

I even had my husband pull the car up to the door but raindrops still got on the painting. It was too late by the time we got home 10 minutes later.

The store is clean & calm but they're is a number of disabled young folks working in this store The young lady @ the entry is marvelous the young men dressed in a military camo tee shirt irritates customers by following them & blocking them with his duster To a knowledgeable customer his actions are acceptable but to a person of color who is even highly knowledgeable its unacceptable reason being the young man is acting like he is following folks around as a stocking irritating store biased security Please assign this young men to other activities in your huge store The store is an important asset to Eagan but

we want it to be for everyone

I feel very uncomfortable as I was cheated by a cashier yesterday 5/20/2021 when I checked out at Marshalls store on Grant at Mountain View, CA. The cashier (from Taiwan) said I could get a10% discount if I showed her my driver's license.

After I gave my driver license, she asked for my social security number. I kept asking why I needed to give Social Security Number, and she kept saying my information would not be leaked and that I would get a 10% discount, etc.

Because my son was very busy that day and needed to go home soon, I did not get a chance to read everything printed on the flyer, the 'receipt', etc. Afterwards, I realized I had been swindled into opening an TJmax credit card account.

Previous cashiers have often brought up the rewards program, but this is the first one used…

I take offense at being asked to leave your Columbia location for not wearing a mask. There is no state or local requirement to do so. So long Marshalls.

I bought 2 pair of house shoes on 5/23/21 , one for me and one for a gift. The pair I kept for myself the thing that goes between the toes broke. I took them back to the store with my receipt on 5/25/21.

I picked out a different pair and went to check out. I told the cashier what had happened and she said, I should not have bought them if they were broke. Really!! I explained what happened again, the reply was so they broke while you were wearing them?

Yes, I was wearing them and they broke after just a few hours. I was told that since I had wore them there was nothing they could do. I didn’t buy them to look at and never wear and I didn’t expect them to fall apart after a few hours of wear.

So much for the 30 day warranty you have on your receipt. I have been shopping at the Columbia…

I was just waiting in line at Marshall’s in Orland Park at the smaller registers in the back of the store and I stood in line for a half hour waiting when requested if help could be brought up the cashier apologized and said there was nobody there to help her so another customer requested the manager on duty and the manager on duty was called and she also said that there was nobody there to help at the registers we asked her if she could get on the register and

she did not get on the register to help the employeeThe cashier and the woman who was counting people coming in and out of the store we’re both very nice and apologetic. There were 17 people waiting in line both registers in the store had very long lines and according to the manager there were no cashiers available not even herself

I would like to report a woman named Paula . She is very rude and has a nasty attitude. She could use a little mor kindness and patience with people .

I've shopped at Marshalls store located at 2310 Baron road Kelowna,BC. Canada ever since they opened their doors. Yes I'm a woman of color but this is not a reason to be bad mistreated and discriminated by one of your employee at the fitting room front desk.

Just because I wanted to try on two sport bras that are exact the same size and style, but different colors blue and red. I have mentioned to one of the fitting room associate several time that I would like to try both sport bra and see how it would look on me.

at this point your employee start to become very rude to me. she told me that she would only going to allowed me to take one piece of clothe to the fitting room and if I disagree with her, she wouldn't let me try any off the clothes at your department store and that people like…

Marshall’s Associate Alexis Hal’s treated me very rude today I made a purchase last night and it was too big I came in today with my receipt to exchange for a smaller size and because the associate never took of the hangers last night Alexis made reference that my return didn’t make sense as if I stole the items and shot the hangers so I asked for store manager because I don’t take anything I paid for my items and

had the receipt to show. I also notice that there aren’t any black associates and I’m going to follow up with my local news stations

99 on it. When going to check out with my son the rang up another barcode on the item that was $26. The cashier and manager weren’t even willing to discuss the stores mismarking of the price. Being in retail myself. 99 for the item