99 on it. When going to check out with my son the rang up another barcode on the item that was $26. The cashier and manager weren’t even willing to discuss the stores mismarking of the price. Being in retail myself. 99 for the item
I have been shopping at the Marshall’s in Plant City Florida ever since it opened. Up until last week, this store was fully stocked, neat and fun to shop in. Last week when we went, the shelves were a mess.
Merchandise everywhere down the aisles. The handbag department was very sparse. I bought 3 Coach handbags when this store first opened. The shoe selection was lacking last week. This manager needs to hire people just to go in this store and straighten it up.
It was not a pleasant experience. I love Marshall’s and was disappointed. I had not been there in a year because of the pandemic. Please get this store cleaned up.
I attempted to return an “opened” container of peanuts. I did not realize the item was opened prior to purchase until I opens them at home. When attempting to rerun to a Marshall’s stir in Bloomsburg, Pa where I was promptly told NO returns on food. I buy peanuts often at Marshall’s and TJ Maxx and disappointed they would not make the return despite they had been opened but not noticeable as the play I cover cover the opening. Clearly a fault on the stores part and got 3.99 I will now look to avoid this company for deals
The store manager was firm and not accommodating nor apparently sorry for this “policy”. I showed her my receipt with 4 other peanut can purchased and she simply did not care nor show any remorse. Too bad. Then the saws person would not even dispose of them. I threw them…
When shopping for dresses, they were not organized by sized. They were all thrown up on the rack making it difficult to find dresses for my size. I went to three stores and they all have the same problem. Please email back for more details.
In a nation so filled with evil (and dysfunction) one would think Marshall's would vet their employees better especially those in leadership roles. I was so taken aback when I interfaced with a store manager at the (Bay Plaza Mall) Bronx, New York location on April 2, 2021.
After patiently waiting too much time while they trained their cashier on returns (something that should have conducted long before they put her out in the store during a HOLIDAY / Easter weekend during a pandemic), I realized I did not have the credit card I used for the online purchase. When I inquired why this transaction could not be fulfilled without the card (such as in other retail stores), this manager, JUAN, came from beside said cashier to inform me (WITH an attitude and neck roll) it was because they do not…
Marshall’s on Alpine in Grand Rapids, MI on 7-24-20. Some customers not wearing masks. I brought it to the door attendant’s attention. She said she would tell the manager. Sure she will. She let them enter the store without wearing a masks. Frustrating.
Bought clothing items at Marshalls and was not allowed to try on because of COVID-19. I went to return them because nothing fit 30 minutes prior to store closing and they fuckin wouldn't let me in! I hope you all get COVID-19 because you're a bunch of liars and closed the store 1.5 hours BEFORE the closing hour listed!
The Marshalls in Manhattan KS the front end we’re extremely nice but the manager I think his name is Mark was rude and not helpful at all. My daughter was also trying to get a job there and as you give a follow up call after putting in your application she kept on getting re-directed like they didn’t want to answer.
Third day came and she called again and she got a hold of the manager but apparently they are not hiring anymore. But I went in the other day and the had paper applications and a big sign saying we’re hiring.
So maybe this manager is not only rude but racist
I had purchased some items here with cash then I was convinced by the sells person to open a credit card for some discount. Later I found out that I was charged twice. I notified the store manager Marsa and I was told to go back to the store so she can re-found the money...
every time I went I was refused by Abby, the store manager to handle this mistake that was made by Marshalls. I am 82 years old and I have been going to the store more than 4 times already and every time Abby comes up with some excuses to not help me with this situation.
I asked Abby to talk to my daughter over the phone so she can explain what happened but she refuses. She also made fun of my English language and claimed I don't understand you which was a lie because she was informed by other staff about the double…
I would like to report a rude, nasty Old man. His name is barry , he doesn't know how to treat or speak to customers. This is not the first time I have encountered his rudeness , I believe he doesn't like blacks.
I will never step foot back in that Marshalls again because he needs to be removed with his disrespectful self..
Horrible as far as serving plus size women. Largest sizing for women is x-large. I prefer going to Ross as better choices.
I went to Marshalls branch at Irvine California to return item I bought it yesterday from Marshalls located at south coast plaza , After I wait long time in the line , I got front of cashier her name is Sandra , Really she has very bad attitude and from the beginning before to check the item , she refuse to return it because the price over $100 , so I asked for the manager to prove the return but
she mentioned she is the manager in duty, I talked to her very nice but she insisted to return it from south coast plaza store with very bad attitude. Really the employees quality at marchalls very poor
Im writing to you as just a friendly concern. I live in Concord NH and frequent the Storrs St. Marshall's here in Concord. There is one gentleman and it appears to me that he is the manager. Older man, Gray hair, glasses and on the tall side.
As I mentioned, I shop at the store a lot and on several occasions have heard him disciplining employees that would almost constitute as bullying/harassment. On more than one occasion he has openly complained about an employee to other employees and If the woman heard him, she'd probably quit.
Today he was stocking shoes and wasn't overly pleased he was having to do so. He was placing the shoe boxes in the holders without much care for how much noise he was making. The employees seem to be beaten down and angry (never to the customers). He seems to…
The Marshalls in Bensonhurst Brooklyn is horrible the workers are very nasty to customers you ask them a question they don’t know..I was literally waiting at layaway for 20 min then when I asked for help for the second time the guy response was I don’t know I just came here everyone there is unprofessional down to the security guy what manager approves of this I’m very discussed I shop there all the time now I can’t they were overly rude today
have a good day bye
I have shopped in your Marshalls Covington LA location many times. It is right next door to Target. I left Target and decided to stop next door to get some glassware I didn’t get the previous day. I was shopping with my 2 year old twins.
I had my daughter in a Buggy Bench. It is attached to the basket of the cart to keep her buckled and sitting down as she has almost fallen out of the cart before. Since I was leaving Target I already had my kids in the Target cart.
I walked into Marshalls and as I’m making a beeline to the glassware to get in and out before my kids start having a tantrum from sitting too long, I was told by a store employee that I can’t have the Target cart in there because it wasn’t property of Marshalls. I told him I didn’t plan to leave the cart and I literally came…
I had a very terrible experience at Marshall's this evening. , Long Island City, NY 11101. I waited at least 45 minutes in line to make my purchase which is standard at that location even without it being the holidays.
That is not the reason for my complaint. Immediately after purchasing, I went to the Five Below directly next door and saw one of the items I had just purchased at Marshall's for much cheaper. I immediately left Five Below to return one of my items, an aroma mist air freshener.
On a previous trip I went back the next day to return a quilt and asked if I could go to the customer service desk to avoid the line. I was taken to cashier 15 and my refund was promptly taken care of. Tonight was very different.
When I returned I was told I would have to wait in the line all over.…
THIS IS REGARDING THE MARSHALLS STORE IN NEW PHILADELPHIA OHIO AT THE NEW TOWN MALL. THE STORE IS JAMMED WITH MERCHANDISE . NOT ONE PERSON CAN EASILY WALK THROUGH THE STORE AND NOT HAVE ALL THIS MERCHANDISE FALL ON THE CUSTOMER.
THIS STORE CANNOT ACCOMODATE A HANDICAP PERSON. WHICH BY LAW THIS IS ILLEGAL . I HAVE OBSERVED CUSTOMERS WALKING THROUGH THE UNSPEAKABLE CROWDED AISLES AND ALMOST TRIP AND FALL. I DO NOT THINK YOU WANT A LAWSUIT MARRING THE REPUTATION OF MARSHALLS.
THE MERCHANDISE IS PILED AND PILED TO THE CEILING ALMOST . PRODUCTS ARE ON THE FLOOR AND KICKED ASIDE BY THE CUSTOMERS BECAUSE OF FEAR OF FALLING. THE SALES CLERKS IAM SURE ARE DOING THEIR BEST THIS TIME OF YEAR TO ACCOMODATE EVERY CUSTOMER.
BUT PLEASE MAKE THIS MARSHALLS STORE SAFE FOR OUR PEOPLE.
I am a disabled customer trying to make a return and there refusing because somebody made a mostake with labels which has nothing to do with me i will put in a civil claim for 13 dollars
I went into a Marshalls store at 3557 S. 27th St in Milwaukee, WI on a Sunday afternoon (10/6/19 to be exact). I was with my 6 year old daughter and my elderly handicap mother. We went into the store just to see what they had new in the fall as well as I was on the hunt for some nice turtleneck sweaters for work.
As my mother and I went through the isles, we noticed an employee ( who clearly had on a dark blue shirt that said Marshalls on the front as well as a employee tag )that was uncomfortably close to use while we shop. I didn't pay her much mind and continued to shop until she got extremely close to my elderly mother and told her to MOVE as she pretended to pick up clothes as if she was shopping.
That is when my antenna went up and I look at her and told her she was very rude and…
Deceptive business practices. When you change your return policy, customers should be notified. You have an old return policy hanging, but I was just given an attitude by your workers, because I had no receipt. And to top it off, they put my name on a store credit (the card).
You can’t sign my card! It’s not legal! Where on your policy does it state, that you are allowed to do that?!
hi i am a regular marshall customer . i was there today around 7PM bought stuff worth $105. when we were paying for the stuff , my husband said i dont like this Tshirt . i took it and went to the cloth section and put it there.
when i was walking back towards cashier , i heard a employee say very LOUDLY " PEPLE PUT SHIT ANYWHERE " i said excuse me is there a problem she said you could give this to the cashier. i said you could be little nicer.
first i did not know i could have given it to the cashiers second even cashier did not stop me when i was taking it back to the cloth section. i spoke to the manager in private and told her how disrespecful she was and i wuld like to know her full name since i would like to file a complaint .
she says her name is Salena and she cant provide me her…
99 attached to it ( On sale ). When I went to pay, the cashier ripped off the price tag saying they are from PLUS SIZE and the price is wrong. 99. ) so the explanation that they are from plus size was a lie. 99) or leave it.
( I am 72 years old and I can't wear tight or skinny pants) . I feel that if the store put the wrong price on merchandise they still should sell as advertised , if not, their policy is very, very wrong.
The tag on the pants was: Style AD1S300257 Color Code AA036 Size 4 BI Stretch Kate fit pants UPC 652933291415
I was in Marshals in Stoneham, Ma on Friday, August 9th. I had a purchase that I wanted to apply my Rewards Certificate towards the total. The cashier had difficulty entering the certificate after several tries. I had indicated that I was on my lunch hour, and was a little pressed for time.
She told me "it would only take a minute" and called over who I assume was the manger. The manger was pleasant and tried a few times to enter the certificate. and had to go to another register. In the meantime, I was on my lunch hour and it was taking a while.
The purchase finally went through, but di not print a receipt. At this point I HAD to go. The manager said she would email me my receipt. I provider her with my email, and never received the receipt for my purchase.
I was very late getting back…
It’s disgusting and unsanitary to allow dogs in stores. How do you know people are cleaning up after them if they need to be relived?
First of all I sure don’t want to be in a store that allows filthy animals walking around. Some people don’t like dogs or are allergic . This is not fair to people who don’t believe stores are a place to take dogs.
Will you pay medical bills if someone gets bit? Are cats, rabbits, snakes, goats allowed too? Stores are not the place for pets. They are animals not people.
The Marshalls store in Bloomfield, NJ has a great location and is consistently full of customers. The one downside to this store is clearly poor management. The line is usually 20+ minutes (I time it every time) and I notice people abandon their carts and walk out when they realize how long the line is.
I walked out yesterday after putting my items down as the line was ridiculous, and hoped that today (Saturday) would have more employees working the check out lanes. Nope. Checkout lines were overflowing into the shoe section and those of use who decided to endure the line were disgruntled once we finally reached the checkout.
The manager on duty just stood there and tried to ‘herd’ the line and we were all wondering why he wouldn’t just jump on one of the registers and actually help the…
When ringing up my purchases at the Madison, AL location the employee put my items on the counter behind him instead of using the counter at the register. I made a mental note to watch that everything was bagged but forgot while paying.
Once I got home $20 of product was missing. I called the store and gave them the relevant data from the receipt. I was told they would get back to me in a couple days. They didn’t call back. Filled out a complaint online, nothing.
This store should be responsible for theft.
I felt it was time to file a complaint about your store in White Lake Michigan located on Highland Road. It is a disgusting mess ... unorganized, stock not put back and very limited stock just to mention a few things.
The manager should be fired! He or she is not doing their job and it is so obvious.
For example, I was the first customer in the store this past Monday morning and it look like a bomb went off in the store ... The shoe department was a joke, shoes out of the boxes, not in the right place for one thing and the rest of the store was not any better with stock not put back, etc.
I work for a local woman store and we are not allowed to leave for the day until the store is spotless and stock is straightened and organized for the next business day ... there is no excuse for any…
I am a regular marshalls, tjx, and home goods shopper and have a tax rewards card. I stopped in today to use my rewards points and ended up finding many items, without a cart. as usual, i found a tote in the home section and instead of having no free hands to continue shopping, i placed all of my items in my tote and continued shopping.
" I waited in the short line, and proceeded to empty the entire contents of the tote and purchase the tote. I declined wrapping my candles and said lets wrap them in the clothes. I helped bag, AS I ALWAYS DO.
the manager called the clerk over and said i cannot bag. There was an issue with my tax card, which was resolved as soon as i entered my vehicle and called the 800 number but during the entire transaction i was treated like a THIEF and
the clerk…
Embarrassed me by lying and saying my TDBank card was no good.Made me submit it three times and my passcode. I think that there is some type of fraud .My bill was only $61.21. WHY DID SHE PURPOSELY LIE AND REJECT MY BANK CARD?
On Sunday, Feb 3, 2019, my daughter and friend bought several items at the Marshalls located in Catalina Shopping Center, Boynton Beach, FL. One of those items was a phone-case but when my daughter got to the car, she noticed the box was empty.
Once back at the store, Elsa L. a coordinator/manager, insinuated that my daughter was attempting to have another phone-case for free. The girls requested for Marshalls' cameras to be reviewed and of course felt the worst treatment by this lady.
Please train your managers and cashiers. Teach them to treat ALL customers, all young, old, white, non-white, with respect. Do not precipitate to conclusions based on twisted misconceptions in need of a change.
I went to Marshall's because I had received a gift card for Christmas. I found a pair of men's sneakers on clearance, and I went to purchase them. The cashier looked at the clearance sticker and immediately said, "I have to check on this price.
" I pointed to where I had found them and told her there was a stack of Levi's sneakers on clearance there. ) She went and found one and started whispering with another cashier and they went back and brought the whole stack of boxes from the shelf.
meanwhile, I am standing there, not getting rung up and getting madder by the minute.
Finally I asked for a manger. He asked me what was wrong and I told him I would like to purchase these shoes instead of being accused of price switching. They claimed the prices on all of the clearance shoes were not…
Manager John was inappropriate and offended my wife and I . We attempted to returned a shirt according to the cashier the shirt had the wrong tag. He said that we could not return the shirt due to the tag .
Shirt came with that tag . Very upsetting experienced
We spent 100 dollars on xmas etc. And paid for it all bt only got half of our items.......so called back and they had the last bag ......we live 25 miles away btw.......went and got the bag and an item was broken.....very upsetting as it was the last one.......so please be sure your workers give all the purchases to the shopper.....upsetting indeed.....
I Purchased a coat jacket for my son on October 24, 2018, when he tried it on it was a bit tight so I decided to exchange it for a bigger size. When I gave the coat and receipt to the cashier she told me I had the wrong merchandise, the price ticket and the number on the receipt match but the item is not the item sold she told me.
I had to scratch my head because I couldn’t figure out what she was saying. I have my receipt for the merchandise, the price tag and the manufacturer’s tag all matching, and she is telling me I have the wrong coat. 00 cheaper.
I asked to speak with the manager, who was very callous about the whole situation said she would exchange the coat but I will not get back the difference in the price. She was very rude and u professional. I want my money refunded.
I had never in my life had someone made me feel any less of a person nevertheless a Marshall employee! This was my second time returning an item that didn’t fit me and they declined service to me. I made them help me with one item because I had to speak to the manager.
The lady who helped me had a negative attitude and I was nothing but polite and patient with all of them. I asked the lady to help me with my second item and she said “no” to me and didn’t care to give me good customer service.
They gave me store credit but needed my license. After the lady handed me my license she started talking to me in Spanish!! Assuming I knew the language! She instructed me in Spanish on how to swipe the card! She made me feel so bad for having a Latin last name!! So unprofessional of her!
She was…
I have been in line in your new rochelle ny store for over 1/2 hr. There is nothing in this store that is worth 1/2 hr of my time. These are the slowest cashiers I have ever seen. 3 cashier and 50 peopleon line. No manager here.
It’s like a free for all. Asked one of the cashiers to add more cashiers. You said sorry and continued in being the slowest person on planet. People are reading books. You need to do something about this.
The manager at the Marshalls in San Juan Capistrano is extremely rude and unfriendly. I shop there regularly with friends and we split up while we shop. I looked for somewhere to sit and wait at the front of the store. Unacceptable!!
The cashier Edith C and manager Bryan A. at store 1158 really disappointed me with their lack of proper handling of my issue. Not only did they have poor attitudes, but they also lacked huge awareness when considering what how to discount a very damaged item that has not been on clearance.
both refused to give any discount at all for a toy birthday dog whose box was in extremely bad shape. Below you will find a photo of the damaged box plus a photo of my receipt plus a photo of the return of the dog as I only realized a discount was not given as I reviewed my receipt after loading my items into my car.
This was an awful experience. And I shop here quite often but the service was never as terrible as it was today. Beyond disappointed by the lack of training and customer service skills…
On 1/19/18 I returned a sweater at the Marshalls store in Chicago located at 7507 North Clark Street Chicago, IL 60626. 99 without a receipt which I have done on several occasions, my items are always in mint condition and I have received store credit which I was expecting upon this exchange.
WRONG, the sales clerk immediately called the manager Carla who very rudely/unprofessionally without reason informed me I can't return anything else without a receipt, no explanation given. When I asked her why she said it's store policy. Now I have shopped in this store for years, I'm a valued customer (so I thought) with a credit card that has a zero balance which I now plan to cancel.
I phoned the corporate office on 1/22/18 and spoke to Becca who states she would follow up with this matter. At…
On 1/30/18, I paid the Marshalls store located at 241 Atlantic Ave. and I have to say that I am extremely disappointed on the service with the lack of assistance at the registers. There was only one young gentleman doing all the work and the line was incredibly long.
A pregnant lady was ask to the 2nd register, she only saw one customer & then an African American lady with glasses pulled her away from the register and assigned her to do something else knowing that the customer line was extremely long. UNBELIEVABLE!
In addition, as I was looking around the store, there were a few Hispanics workers walking around laying low through the aisles chit chatting not doing anything. I used to work in retails, and the experience in this store is horrible.
May I suggest that the employees of this…
Watching E! Tonight and saw the Rancic’s! Are you kidding me? One night a week with there son? Representing your company and giving their child one night a week without devices? That’s family time. Made me sick! Seven days in a week and they do one night your company should be ashamed you chose them.
Pick a normal family who deals with every day struggles! Gross!
As I was being cashed out the young cashier girl suddenly paused and stared at a price tag that she had just scanned and with no explanation she just walked away, as she walked away I see her huddled talking to two other ladies and trying to change the price tag, so I went over and asked her what she was doing, the cashier girl spoke to me with attitude in front of other customers and
tells me she cant sell me the item that has the wrong price tag on it, I immediately told her that she can not change the price on it that I seen it for and that she has to honor that price to me because that was not my mistake but theirs, she continues to tell me no she can't.
I then asked to speak to the manager and as the manager approached me I came to realize that she was one of the ladies huddled in…
99 ) They called the general manager and told me that if I wanted to, I made a 10% discount. I told him that this was the price tag and it was not my mistake but yes the of the perfume department workers and also he, the general manager, that did not control the employee Then he told me that surely a customer had changed him.
He explained that he had bought it and that I would not say it like that. That's a fraud and the cameras should be checked but that's not my problem. If an article has a price, it should be respected.
and assume the error of the employee and the lack of control of the general manager Finally, they did not want to sell it to me and I thought it was a serious mistake not to take responsibility. Neither the amount nor the product merit more, but it is the fact itself…
Aervice. 00 on a pair of kids black pair of Michael Lots tennis shoes. Embarrased me totally in front of the entire store. 00 on clearance. The manager said that she was gonna speak with her but I did feel that thet didn't take it as serious as I was embarrassed.
Went into the store exchange a shirt which was bought a week ago I was told I couldn't return it because the tag didn't match the clothing type I explain why that's how I bought it and it should have rang up the same when I bought it when tried to return it the manager (tommie) lied to me and told me he wasn't a manager when name tag clearly said who he was I asked him what the return policy was he told me all I need was and
I'd which I had but he wasn't returning the shirt which a mistake clearly on his staffs behalf he was very rude and stand offfish which I went to another marshals and the clearly let we return the shirt
Honestly I don't have a complaint, a young lady by the name of Adrianna barbers is a wonderful worker and always in the spirit. Welcomes you as you come to her register and makes you feel so comfortable, she always gives you great ideas for your outfits she's a wonderful person and she works in the river oaks area at Marshall's I would love to shop and be at her register everyday.
I was picking up my layaway and I wanted to purchase an item and the person would not let me pay for my item at layaway. I have never had this issue before. I had to wait more than 15 minutes to be serviced in layaway and than I had to wait in line another 10-15 minutes to purchase my item.
I was shopping at marshalls I was on the line to pay for my things I took out my marshalls card the cashier said to me oh you don't have the one with the chip I said noi did not get it she stated to me to fill out a paper and a new card with a chip would be sent.
Well I did not know I was applying for a new card which I was not approved for without my knowledge . This should not beside now my credit score went down and I was lied to this happened to me in the Babylon store treating customers in this why is horrible I look forward to hearing from you. com
I went in to the store in Savannah Georgia on September 17, 2016 to make a purchase and you have a young lady by the name of Cassandra who was very ugly unprofessional, causing me and other employees to get upset during our visit. This is very poor customer service from Marshall's and I wanted to bring it to your attention.