I tried to cancel my membership after a year on March 6th. ' and my reply was that I was just not using my membership enough to justify paying $70 every month. I also have 11+ credits that I have not been able to use and I was trying to see when I would need to use them by.
The manager of the Westminster Massage Envy did not respond and a month later I was charged again. Please help me cancel my membership and refund me the $70 charged for the month of April!
I recently signed up for a Massage Envy membership and had a great first experience. After my massage, the lady at the front desk handed me my membership information in an envelope when I asked about the free massage that they had mentioned since I had initially enrolled over the phone. She asked if I wanted to book my next appointment and I asked if I could use my coupon for a 90 minute and she said yes, that I would just need to pay the difference.
I showed up to my massage this evening only to find out that the coupon was not good until July. The lady at the front desk remembered scheduling this with me and agreed that she neglected to tell me about the start date of the coupon and that she tried her best but had made a mistake. My upset is not over her mistake but the way that this…
I would like a refund of all prepaid massages that I paid for at the Massage Envy in Mays Landing, New Jersey. When I called to make an appointment (at the end of February), I was told the salon was closing permanently on March 1.
I was told that the salon sent an email notifying people that the salon was closing. I never received the email. I was also told that the email gave people the chance to use their prepaids in Tom's River or Turnersville, NJ, both of which are close to an hour's drive from my house, which is not feasible for me.
I have left messages at the phone number (corporate office) I was given, but my calls were not returned. I never bothered calling the owner or manager at Mays Landing because staff said they did not know who the owner was and the manager was not even…
I had an appointment at 7 tonight. They took me back and I sat there for a half an hour before I asked what the problem was . It turned out that my appointment was canceled and they never notified me of it never told me when they checked me in.
I make my appointments way in advance so that I can get in and expect the courtesy of a call and to be able to be fit in because of the inconvenience. This was inexcusable, rude and very bad customer service.
My time is valuable and my night was wasted in the sitting area for when I came in they did not even tell me that my appointment was canceled they let me sit there until I asked what was going on . What kind of business is this. 4123101424 is my number
The therapist walks in and asks me if there are any specific areas I would like her to work on. I said the same thing I said the last time I saw her. " I thought ok, maybe she's gonna work on my back for a little bit before she gets started on the problem areas we just talked about, and my back does hurt.
I also thought that she was a professional and she knew what she was doing so I didn't ask any questions. But all she was doing was giving me a back rub. The majority of the time she wasn't even applying any pressure.
After about 15 minutes I asked her if this was the deep tissue message, and she said that she didn't do deep tissue messages just firm pressure messages. And she asked me if that was alright, and I said yeah thinking that she was getting wormed up or something because when…
I feel that i was mistreated at the branch in Kendall. i have been a customer for many years and never missed a massage appointment. I live in a different town about 60 miles away. I confirmed my appointment for 08/27/19 as usual.
Unfortunately there was an accident on the road and i was faced with heavy delays. I called Envy Massage to let them know that i was facing traffic dificulties and requested to postpone the session. The customer service person refused to understand my situation and said that she will cancel but i will not be able to reschedule the session.
Then i said i will try to be there as soon as possible then even if my session was shortened. I arrived 20 minutes late and she refused to let me get the session until i completed some forms. i asked to let me complete the…
I purchased in December 2018 a 6 month massage gift certificate for my daughter Nicole Laing as a Christmas Gift in the Verona NJ office. I had a conversation with the associate who sold this to me specifically asking to make sure these would not expire.
I WAS told they would definitely not expire!! When Nicole went to book a massage last week Aug 2019 she was told they had expired. I would like a full refund. I spoke to representatives who were unable to assist with this refund and I am extremely upset that I was lied to just so that the Verona NJ office could make a sale.
This is very poor business and I would appreciate a full refund upon receipt of this email. Please assist asap. Thank you in advance for assisting with my request for a full refund. I do not have this kind of money to…
I purchased a $100 gift certificate for my wife. She scheduled an appt. for your Arboretum location in Charlotte, NC for Friday, August 23. A couple of hours before the massage, she received a call cancelling the appt. because the massage therapist was ill. No problem. She changed it to Sunday, August 25th. She had other plans, but cancelled them to utilize this time. Once again, she received a call a couple of hours prior to the scheduled appt. and appt . was cancelled again for the same reason!
OK...so the third time is the charm. WE rescheduled for today, August 30. AND...once again received ANOTHER cancellation call! This was a different massage therapist. No apologies....nothing were provided. I contacted the store directly wanting a refund. Not possible, I was told! I asked to speak…
Dear Sirs, First, I have been enrolled in your services since September, 2012 which was opened at your Willowbrook Location in Houston, Texas. Today I went to keep my scheduled appointment only to have a front desk clerk hand me an IPAD with a box to sign labelled at the top "CONSENT FORM". I inquired about what I was consenting to. She readily made the form on the pad available. Upon perusing said consent form, I was extremely uncomfortable with the legal wording in the first paragraph under the heading: ASSUMPTION OF RISK, RELEASE, WAIVER OF LIABILITY, AND INDEMNIFICATION.
I refused to sign said Consent Form and was readily informed that no services could be performed without the signing of said Consent Form. I did not receive in your email reminding of my appointment for the 30th…
I have a membership with ME in Greenwood Village, CO. I booked a massage last minute and was disappointed with the timeliness and the response from the manager. My massage started 12 minutes late, 18 minutes until hands on! I dont blame the therapist since he was running late, but I did not like the response from the manager. "You got your 50 minutes!" No in fact I did not! I am seriously thinking that these chain massage places have lost their customer service and intent by just doing the minimal. I will suspend my membership and search for another place UNLESS I get an apology from the manager and a comped full 1 hour massage!
60 minute massage is what we all pay for, HOW did it get switched to a 50 minute? Greed? Compliance? Bad Business?
Fraud Activity by Amy Walsh, Manager of Massage Envy. On 8/16/19 at approximately 10:00 am EST, I talked to Amy Walsh the manager of Massage Envy at 2516 N. McMullen Booth Road Suite B, MM 37036, Clearwater, FL 33716 regarding a call I received that Massage Envy was going to charge my Visa Card for any appointment that was missed by Jose, a young man that I had transferred a massage credit to about 3 weeks ago.
At the time I transferred the massage I talked to another manager which asked me if I wanted to leave a tip on the card when I was paying for the $10 transfer, which I replied that I would ask Jose to leave the tip based on the service received. She informed me she would leave the card on file and once the tip was charged she would remove it.
Apparently the card was never removed…
Member at Myrtle Beach Grand Dunes. m.
First call received a message telling me this number cannot take calls.
Second call was answered and I was asked if I could be placed on a BRIEF hold. After waiting for five minutes, I called on the second line and the woman who answered asked me the same question re: placed on brief hold.
I started to say I have been waiting five minutes on the other line and she hung up on me. Waited on line for another five minutes and called again on a second where I received a recorded message telling me the office was closed on July 31st!!!
My phone now tells me I've been on hold for 13:35 minutes. This is NOT acceptable.
During a scheduled service today their employee Steph was rude in informing me due to body odor she would no longer do massages. She lectured me about showering no other questions asked. She said this had been an issue previously but had not addressed it before.
She works at the Rockrimmon branch in Colorado Springs, CO. I would prefer her way for termination of services be handled more professionally.
I have about 30 unused membership credits that I simply can’t use because my local massage envy locations are never staffed. I want a refund, can’t seem to get a manager or franchisee on the line, and corporate will not return my calls.
This is regarding the Massage Envy franchise in Hyannis Massachusetts. Today went in for my appointment, and not for the first time, did they not have me listed for an appointment. It’s happened twice before.
Also, when I actually do get to get a massage they start late and they end early pretty much a 45 minutes total. I have credits that I’ve accumulated but I’d like to use. One time I try to cancel an appointment for medical reasons and was told I would lose my credit for that appointment so I went and had my appointment.
I could list more complaints but will end it here.
We purchased a gift card for our daughter and have bank statement to prove it. She recieved her massage and was told afterwards the card was no good. She made to pay again and threatened with the police if she didn't.
Worst business I have ever heard of.
I went online to purchase a $100 egift card for my pastor and his wife. Massage Envy took $200 out my account.
I had my appointments messed up in one week 2 times. Before that, several. NO APOLOGY. I was feeling bad from the headache and expressed frustration. Asked to see manager. Next day after talking to manager, SHE got appt time wrong. I was upset.
I said that was it and I could not deal with the stress anymore, that I came for relief --not stress. I did not want to quit, change ME site, all I wanted was my great massage therapist, Austin to give me a massage.
She really overreacted as well and told me she talked to her manager did not want me to return to the ME site. She was new and I have been coming since ME opened. My membership may now be cancelled.
I am very unhappy with the customer service. I attended the ME in Walnut Creek FOR YEARS. Nicole is the manager. That is the closest ME…
my home phone is 516 795-5116 i have already written an email and have called your customer service phone number countless times and have not gotten a human being on the phone nor have i received a call back or reply to my email
my appointment is 6pm in massapequa on 6/13 for a facial. i was sick all day at work and finally called to cancel my facial. i was told by the woman who answered the phone that she checked with her manager and if they did not book this appt i would be charged $25. please do not bother to quote your policies as we all know rules are made to be broken. why would you expect a customer who is ill to come in for a facial and not only not enjoy the facial but pass germs on to your employees. i will not be at that appointment this evening. i do not expect my credit card…
I am a member of message envy and I bought an item the day of my massage and facial in Whittier, CA. I was informed about the facial products and ingredients in them so I bought a cleanser. Upon getting home, I discovered it didn't have the ingredients I was hoping, so I returned the next day for a refund.
I was told only a manager can do a refund and she was not in the office but would be in 2 days, so I decided to leave item and receipt there, instead of me returning another day.
I called in 2 days about my refund to remind them, left message. No call and I called the next day, left another message. I called again another day, said refund was done about 5 days to show for refund.
A week goes by I still don't show refund, informed still on manager desk and I was surprised, since I was…
I asked for a print out of all the time I had appointments and was told they only had records going back two years. It was like pulling teeth but they finally agreed to e-mail the records. Later that night I checked my e-mail and the records were totally incomplete.
Run don’t walk away from this company I have horrible experiences with 2 locations in my area. Lexington sc and columbiana they book appointments then cancelled them when you walk in the door and says we tried to call but no missed calls.
And the other locations I should of went to the police but it would be my word against there’s. Please don’t go through what i did
00 twice,have called them for months now and been to the shop,Get the same answer They wiil call back and never do the first Manager I talk to on 10/18/2008,Jouchlyn(missed spelled)i called back 1/29/19 then Vanessa called said gping to refund the money she will call back when done. call i will give you more info,Thank You (i hope)
I have been calling for three weeks without anyone calling me back. This is a $40.00 gift card. It is a very old one. The store said it was a old one that was on the old system and know one can find it. So I hope you can help me. My card number is 002465008 And my phone number 847-217-9872
Hope I can get a call back by writing this letter.
Thank you’ Emilia Picardi
MONEY WAS TAKEN OFF MY DEBIT CARD WITHOUT PERMISSION CALLED THE LOCATION PEACHTREE CITY AND TALKED TO ABBEY AND ERICA . 00 BEING TAKEN OUT WITH OUT PERMISSION (NEW CC NUMBER NOT ON FILE WITH MASSAGE ENVY . TRIED TO CALL MASSAGE ENVY BACK TO TALK TO SUPERVISOR ERICA SEVERAL TIMES ON 04/30/19 FOR 1038 AM TILL 1100 AM SHE WOULD NOT ANSWER MY CALL (IGNORING ME ) I WORK FOR THE SHERIFF DEPT I HAVE REFERRED SEVERAL PEOPLE TO THIS ESTABLISHMENT BUT
I WILL LET THEM NO THAT MY MONEY WAS TAKEN . POOR CUSTOMER SERVICE WAS GIVEN AND WHEN I ASKED ERICA FOR CORPORATE NUMBER SHE GAVE ME THIS NUMBER 678-256 3282 AND ITS THE NUMBER TO A CELL PHONE. I AM SORRY I INVESTED MONEY IN YOUR CORPORATION .
ERICA IS NOT A GOOD CUSTOMER SERVICE PERSON IN THE PEACHTREE LOCATION AT 678-216-1000. I CAN BE REACHED AT…
After several years of loyally scheduling weekly massages at the Port St. Lucie ME, I cancelled my membership because there was so much turnover I couldn't get an appointment on the day, time or with the desired masseuse. Consequently, I ended my membership in March within the required 10 days per Elizabeth so I didn't get charged for April, but on March 30th, my credit card was charged a membership fee again.
The new manager, Christie, said it was a mistake and I wouldn't get billed for April because my membership,ended April 1st, but that was not what Elizabeth conveyed to me several times. I have no trust remaining, so I've decided to cancel my credit card.
During the Christmas holidays, I purchased a $700+ gift card for 12 massages with 2 free massages as the enticement. Due to the…
I asked if my therapist has experience BEFORE accepting the appointment. The Manager scheduling my appt. said YES, she's new to Massage Envy but she has lots of experience before coming here. OK, satisfied, I accepted the appt. I just finished my appointment and the girl was sweet but NOT GOOD. E.
She said Starbucks and waitressing. E. She said about a month. I said oh, because the person who scheduled me with you said you have "lots of experience" and I never schedule a massage with someone without experience. She said she was sorry.
So I ask the lady who scheduled it, the "acting manager" and she said "She was not supposed to tell you that". Like, WHAT????? She wasn't supposed to be honest??? I said I'm not paying for that, I ended the massage and left the room, and I shouldn't have to…
I was treated rudely by managers Maya andkaylie. Maya even told me to go ahead and report the incident to corporate as, It will only come back to me." Unbelievable!!! What a disgrace!
These people won't return my call! I am very disappointed with the service.
I received a gift on Valentines day of a massage. While there I was encouraged to obtain a membership which I was told could be cancelled at any time. I have attempted to cancel the direct withdraw from my banking account with the local office, I am now being told I cannot cancel my membership without a doctors note or proof that I have moved more than 25 miles away.
I want to cancel my membership and have a refund of monies taken from my account.
I find myself writing yet again because Massage Envy has broken an appointment that was set up by Kelcie Olson as a makeup for an appointment last week after the Tikhatnu clinic closed and did not notify me of a cancelled appointment and I showed up.
This is the second cancelled appointment now on Massage Envy’s behalf, not mine. I have waited another 9 days for an appointment and thought ok I am set because Kelcie made sure I was good to go and I trusted that service promise. Kelcie was very pleasant to work with and even called me from her personal cell phone, but I wasn’t set, the south side clinic did to me what the Tikhatnu clinic has done. Cancelled my appointment last minute.
I am sure you can imagine my frustration at making myself available for these appointments and arranging…
My membership ended in February. I was not informed that I had to fill out a cancellation form until they charged me. I went in to the location which is 40 minutes away from where i live to cancel the membership and the employee told me she couldn’t print the paperwork so she would email it to me.
I could not fill out the form through email so I printed it and brought it to the location. After being told i would be refunded by 2 employees, the manager told me i could not be refunded. I will never attend another massage envy location and if anyone asks i will definitely not refer them.
I have emailed Guest Relations 7 times with only one response over the last couple months. I completely hate this company for not addressing my complaints.
I had terrible experiences with the Blossom Hill and Burlingame branches, and if it helps I can go into details. It's reasonable for you to ask me to take several steps before this conclusion, which I believe I have done. Reasonable steps being the following -give people 2nd and 3rd chances -speak with management about my issues -speak to ANOTHER manager about the issues (since the first didn't listen and was obscenely rude) -try another branch -give that branch 2nd and 3rd chances -speak with management about my issues
I feel the managers are punishing me for their mistakes by ignoring me and allowing my monthly charges to continue.…
I've been a member for more than 4 years now, however yesterday I had a terrible experience. I did my appoitment for 6PM (for me and my husband, Carlos Moreno) when we got there (after rushing into traffic) we found out that the appointment was never done (they blamed a problem with the system)... They even looked if maybe it was done for next day (today) but it was not, so the manager who took care of us then made the appointment for today and she promised us due to the system problem our massages were complimentary. Today I got a call from other lady, her name is Blancha (she didn't want to give me her last name), she said she is also a manager and she said that are massages are not free.
I really do not understand or accept this because more than twice I had problems and I didn't go to…
I called to cancel appointment due bad weather. Y have been in a Weather Advisory. 00 dollar charge. This is not the first time I have had problems with this location. The staff are rude and very pushy. I know that part of there job is upselling of services, but not to the point of making customer's uncomfortable and not leaving the spa feeling tense instead of felling relaxed.
I have purchased and recived many gift cards that I wished l could return. I am thinking you should record telephone conversations for customer service. I hope that this issue can resolved
MY OFFICE WAS CLOSED AND NOW MY MEMBERSHIP HAS BEEN CANCEL DUE TO NO FAULT OF MINE. AND I AM NOT UNABLE TO USED THE REST OF MY SESSIONS ALSO UNABLE TO SPEAK TO ANY BODY ABOUT THIS ISSUE THE NUMBER TO CALL NO BODY IS ANSWERING OR REPLIED BACK TO ME. WHAT SHOULD I DO CONTACT THE BETTER BUSINESS
I received two(2) 1 hour gift cards with gratuity from Massage Envy. When I went to schedule my appointment they said I had to give them a credit card so if I did not show they could charge me. I said I would rather drop off my gift certificate because I did not want my credit card on file. They said I could not do that. So after arguing for several minutes I gave them my credit card. I made the appointment for 11:00 AM a week later.
As I was walking out my door to arrive early because they said I had to fill out paper work my phone rang, this was at 10:00 AM and I live approximately 20/25 minutes away. The therapist said I had missed the appointment and they were charging my card. I argued saying my appointment was at 11:00 AM and they disagreed. I asked for the manger. She was not in,…
I'm been trying to cancel my membership no reply yet. I call the place were I went to give a facial 3 days ago due to a gift certificate giving to me, the service wasn't great I have to wait for over an hour to get a facial.
Now I'm having problems trying to cancel this is a horrible business I would not recommended anyone to this place. I will report this company to the federal commission for an investigation,
Dead Customer service, I have been a long time member. I find massage envy to be a wonderful service and have referred over twelve people to memberships as well as treated some friends to a massage. I have been generally satisfied until recently.
The customer service is so great at the Sherman Oaks location including the manager Jared. Recently, I started with the chemical peels as Bobby your front office employee suggested. I liked the service so much that I planned on having the service monthly on a continuous basis. I also started my 90 minute deep tissue massages once again because I was so happy with Bobby and others.
On one of my massages the therapist complained that his wrists hurt and ended up not being a deep tissue as requested. I spoke with Jared and he apologized without…
I was put on rescriction for telling my therapist what make me uncomfortable. Michelle the district manager did no investigating into my past appointments or cared how long ive been a member. She called my wife who now is to embarrassed to ever go back there.
I want a phone call by noon today 11/14/18 because im sick of leaving messages at their corporate location.
Have been to massage envy 410 baltown road, Schenectady ny 12304 and been bullied by store manager to buy into a membership and when I refuse and say no over and over again she bullies me rolls eyes make negative comments. I have had this happen 2 separate occasions and I need to know how I can get this bully to stop.
I refuse to spend good money to have this lady bully me. I need to go for a massage and I am not ever going to take her comments again, If I go I will record and video her actions and comments and go to a higher source.
I have been trying for weeks to reach a Manager to help me with my account. A week ago I inquired about freezing my account for a while and still be able to use the services. I was told over the phone that a form would be sent to me and I could submit it and pay $10 a month for six months and still be able to use my services or I could cancel my membership and
have to use my 6 massages I have left during the 6 month period. I asked them to please not deduct anymore payments as I am having some financial woes and was told that she could take care of that.
I did not receive the form all week so yesterday I called and asked about it and was told they didn't have my email address!! How could this be when I have had an account for 3 years and have not changed my personal email account.
I was…
My experience with Massage Envy has been absolutely terrible.
One of the employees at the front desk has misled my boyfriend and I with the membership.
In person, We made it clear that we were nervous about getting a membership for a year if we were NOT going to get more than a 60-minute massage for the price of $60 each/per month.
The employee assured us that they had monthly add ons and that it would be worth the price. She whipped out this large colorful list of monthly add ons and pointed to them saying we could add one onto a massage each month.
We double checked that we could use this with a *regular massage* because we were NOT interested in facials or anything else.
We then signed the contract in March.
We went back in April and used the first coupon with our massage (free…
I have 3 gift cards still in the package that are not redeemable. When I went to massage envy in Parsippany NJ I spoke to someone at the corporate office on Monday who was going to get back to me but never did.
I left 3 voicemail messages and 1 email. Could someone please contact me I like massage envy and was extremely embarrassed when I gave these as gifts and now they can not be used
I have been trying to cancel my membership now for the last year and cannot get anyone to follow through with the request. I originaly signed up as Bridgette Hornbeck years ago and when I moved I tried to cancel. I emailed, I faxed over the information they wanted and left follow up voicemails to the Las Colinas location. I continue to be charged on my credit card. I am filing a formal complaint with the BBB and will looking to pursue this with an attorney as well if I am not credited back and this is resolved. At this point all correspondences should be sent via email for documentation purposes.
Bridgette Walshe
I was treated very disrespectfully by two staff at the Remsen st location in Brooklyn Heights. The first named Suji did not know how to book an appointment & then hung up on me. I called back & kept getting put on hold until Elizabeth answered.
She was rude as well, never apologized for how I was treated, refused to apologize actually. I made it clear I needed to speak with management but no one has called me. This was two days ago now. I rescheduled my appointment at the Manhattan location.
I have been a member for 6 years. This is unacceptable behavior & I want these two employees disciplined and the manager aware. I expect an apology at the very least. Thank you, Melissa Uslabar. 7168128415.
Had a question about massages and payment. We had been overcharged once before. Seabrook NH store Candace from front desk hung up on me. Called back another girl didn't know when manager would be in.
Please answer me back 978-388/1320
I received a gift certificate from my daughters that go to Massage Envy often in Massachusetts. I was welcomed very nicely, the massage was great, I was in a daze when I came out. Then, I was bombarded with get a membership pitch like sales over and over.
It was a real shock to my system after the calm. I only get two or three massages per year, I will gladly just pay full price. They let me know that there was not enough left on my gift card to even get another massage...
so, I said, " I will pay the difference". It was relentless and I am hesitant to even bother with the rest.
However, I will give it another try and maybe do a facial etc. Just don't attack after a relaxing procedure. It is a lovely setting.
I made and appointment a week in advanced i asked that if i would cancel appointment what would happen the girl said minimum of 24 hrs or we would charge you a hundred percent of massage i told her no problem set me up for Saturday, February 6th at 3:30 she put me in system somebody called me on Thursday to confirm that im showing up to have message with Nick at location 342 w Army Trail rd ste 120 Bloomingdale,IL i got a call at 1:10 the lady said sorry but nick went home sick and she didn't have any openings with any body else she wanted me to reschedule.
I took off work on Saturday to go to this message and all the lady can do is say sorry im pretty angry i called back the office and they didnt bother answering the phone i received a 50$ gift car from my wife to go to this place and…