Mazda

I first brought my 2015 Mazda M6 which I purchased new, to Cascade Mazda in Cuyahoga Falls, Ohio, on July 1, 2018 to tell them one (or more) of my Bose Speakers were not working properly and that two of my wheels are now peeling. Was there anything that could be done? The Service Manager, Ron ( a very nice man) looked all over and said he would inquire about the speaker and get back to me. In a relatively short, Ron got back to me and shortly thereafter, they replaced my right front speaker and did not charge me as they got the OK to replace it free from Mazda. However, when I got in my car to go home and tried the radio, THE SAME noise was still there. Whoever serviced the car, did not even see if the work done on my car worked.

I went back into the service department and spoke with Ron…

November 8, 2018

Dear Mazda,

I ‘am writing you to let you know I’ am very dissatisfied on how I was serviced or taken care of with Mazda due to a Mazda mandatory recall for both my driver and passenger airbags on my 2005 Mazda6. Prior to setting up my appointment my car had no air sensor or seat belt chime or even a check engine light what so ever, until I scheduled my appointment in which I advise the representative Keiyann at ext 1172 800-222-5500 that I have the air bag indicator on my dash with the seat belt chime, she advised me and set up an appointment for Mazda to come to my job in order to re place both bags in which I agreed. On 9/18/18 a Mazda Technician came to my job and solely replaced my 2 air bags, I explained prior, never had light what so ever in which he explain to set…

A warning light (Battery Maintenance) came on in my 2014 Mazda 3 , which has approx. 22,000 miles. I took it to the dealer (Sussman Mazda,Willow Grove,PA) on 10/12/18 and was told that since the warning light wasn't on at that time there was nothing they could do.

I returned on 10/15/18 when the light was on again and left the car with them to be checked for a problem. They later called and told me that I needed a "special" battery and it would take 5 to 7 days until they received the part.

They said they had no cars available for me to use. I have an extended warranty but was informed that the part was only covered on original warranty. I feel that this is a great inconvenience to not have the use of my vehicle for such a long period of time ,as I paid a lot for the extended warranty.…

A warning light (Battery Maintenance) came on in my 2014 Mazda 3 , which has approx. 22,000 miles. I took it to the dealer (Sussman Mazda,Willow Grove,PA) on 10/12/18 and was told that since the warning light wasn't on at that time there was nothing they could do.

I returned on 10/15/18 when the light was on again and left the car with them to be checked for a problem. They later called and told me that I needed a "special" battery and it would take 5 to 7 days until they received the part.

They said they had no cars available for me to use. I have an extended warranty but was informed that the part was only covered on original warranty. I feel that this is a great inconvenience to not have the use of my vehicle for such a long period of time ,as I paid a lot for the extended warranty.…

A warning light (Battery Maintenance) came on in my 2014 Mazda 3 , which has approx. 22,000 miles. I took it to the dealer (Sussman Mazda,Willow Grove,PA) on 10/12/18 and was told that since the warning light wasn't on at that time there was nothing they could do.

I returned on 10/15/18 when the light was on again and left the car with them to be checked for a problem. They later called and told me that I needed a "special" battery and it would take 5 to 7 days until they received the part.

They said they had no cars available for me to use. I have an extended warranty but was informed that the part was only covered on original warranty. I feel that this is a great inconvenience to not have the use of my vehicle for such a long period of time ,as I paid a lot for the extended warranty.…

a month ago I purchased a new Mazda 3,two days after i noticed the spare key is not working and there is no manual book sales man promised to deliver it the following day how ever he did not,I called many time and he said hes gonna come and he did not.as much as I love my car but now Im not happy at all

Dear manger of Mazda. My name is Mahmoud Elkhateeb I am a owner of Mazda 3 model 2017 “ VIN 1126503 “ “ENGINE number 80772 “ from Egypt. After I bought it in December 2017 I start hearing some kind of sound coming out of the back left door seems the glass window is not fix properly the sound is very clear specially when driving over uneven roads.

m) maintenances at the center of your approved agent ghabbour auto Egypt. I gave them a notice to check this sound. their feed back was “ the back seat is not fix properly and we fix it and problem solved” I took the car but unfortunately the sound is still heard.

After one week I went to the maintenance center to change the front glass and I gave them a notice to check this sound again but after they finish replacing the glass they told me no…

On June 25, 2018 I took my 2017 Mazda CX-5 to Cook Motors for its first oil change. This vehicle was purchased in January of this year and has under 7000 miles. After waiting approximately 1 hour, I was finally on my way home when I discovered that the oil light was on.

I immediately contacted my husband to see what I should do. He told me to immediately get off the road as driving with no oil will cause major damage. I pulled into the first parking lot I could find and checked the oil and discovered that none was put back in.

I then contacted the service department and advised them of the situation. Two mechanics came out and with my husband and my son present, they checked and no oil. The vehicle was taken back to the dealer. We met with Sean O’Hara, service supervisor, who advised us…

Been a month since i reported to local Mazda agent in Singapore about my faulty side view mirrors. Car is 18 months new and under warranty. They keep telling me parts will arrive but do not specify when. Truly bad communication and to add fuel to fire there is no access to any email to Mazda bosses in Japan.

Biggest regret on my part was not buying a Toyota. Shame on you Mazda for making your users drive unsafely on roads with faulty side view mirrors. Period.

I have 2015 mazda cx 5 the problem is I the blue tooth have at&t as my carrier I am trying o find out which phones are compatible with the cx5 I currently have a Samsung s-8 which is not and I need a list of a t& t phones that can be paired with my vehicle or do I have to change vehicles for safety

First off my wife and I was at the Parkway Mazda dealer in Kingwood Texas Feb 10, 2018 and was given the information from our lender Navy Federal Credit Union to visit your dealer since NFCU work closely with them. Upon arrival we were greeted by a young man that had only been working there for one week, however the 3 individuals listed was not available after we set the appointment and

left the young man with us not knowing all the details and no one to help him which was odd. The main reason I am writing this to you is the policy you have for veterans discount. e. 2 years or less after discharge.

This make no sense at all. I know no veteran in your company would agree to this knowing it would cut there own throat. I spent 21 years in the United States Marine Corps retired and I take…

Marketplace Mazda - Rochester, NY

I am very angry at your service center. My keyless entry is STILL NOT FIXED. I was told to "make another appointment". This will be my 3RD APPOINTMENT FOR THE SAME PROBLEM. This is UNACCEPTABLE SERVICE QUALITY.

Contact me immediately - 3155465082

45pm, when calling to collect was informed new condenser needed and would take another 2 weeks as they are not available locally. I expressed my frustration at this as I use my car for work all day (real estate) they apologised and said part had to come from Melbourne, called another staff member over who said "no that part has to come from Japan, should be here by new year" - I am completely disgusted by this, I purchased my car here on the Gold Coast and

a part for an air conditioner condenser can't be sourced locally - after waiting 2 weeks at the hottest time of year I now have to wait another month or more - totally unacceptable!!!

On 11/9/2016 I needed to replace the driver door handle after it came off right in my hand. 10. I've owned countless vehicles over the last 40 years and never once did a door handle come off. I am the sole driver and only have one child typically in the car who uses the rear passenger seat consistently.

I treat my cars well. I swallowed the cost and shared my woes with many who also never heard of such a thing happening. Then last week, the rear driver side door handle comes off in my hand when trying to put some groceries in the vehicle. REALLY!!!!!!!!!

Second door handle when no one I know has even heard of one door handle coming off! I had the first replaced at Fairway Lincoln Mazda in a Savannah but I should not have to pay for a second when it's obvious that it's a manufacturer's…

traded vehicle in back in march of 2017 sent the necessary papaerwork for the refund on extended warranty. waited the 6-8 weeks they told me to. never received a refund called the dealership several times and was told it takes forever. Was switched around to varous people no one could ever give me and answer. Here it is Oct 9 2017 still nothing. I called the dealership once again this am to only be switched and then disconnected.

I call back get a different person on the phone who advised me the people I need to deal with were not in that someone will send me an email with a list of thgsings i need to send to get this warranty cancelled and my refund sent. All of necessary info was origianlly send to a Liz & Mike at the dealership on 3/24/2017. Mike no longers works there. Am I going to…

I called university Volkswagen Mazda Saturday September 16. I used the number my cell phone found for me. I got voice mail so I left a message saying I would like to bring my 2014 mazda6 in on Monday the 18th around 2:30. I never got a call back.

I drove the 17 miles from my house to the dealership. I was told they could not do an oil change at any time with out an appointment.

I have always gone to their express service. I was always told that I did not need an appointment for express service.

I was so angry that as I drove the 17 miles back to my house I vowed I would never buy another Mazda.

I have a 2010 Mazda 6, Vin, 1YVHZ8BH4A5M23267, I got my car in 2010. I love the car, but I am so disappointed in how the paint and the melting dash board has not held up. I took my car in to the Ocala Fl. service department when my car had under 60,000 miles on it for them to examine the paint they told me it was because of weather. I have a 2004 Dodge Durango and the paint still looks good on it. It has been in the same spot as my Mazda car.

I received notice of a recall on the melting dash board and the air bag, and it has not yet to be repaired. When I call service to ask about it, they always say they will call, that is unacceptable and it not right to me as a owner to have to keep being told they will call me. It has been well over 6 months for the dash board. I don't know why my car…

I have been an on going mazda lease for the last going on 10 years and I had gone to Joe Myers and Mazda in Houston Texas where I was treated with the utmost disrespect that a Mazda customer could receive. First the customer service was horrible, leaving me waiting in the showroom for a sales person to get assistance. I don't know where it is because I am an African American woman or just because no one felt like working, either way each company did not come to my assistance. When someone finally showed up they asked me what I was looking for.

I advised that I wanted to lease the cx 9 and I currently have 5 months remaining on my lease and I was sent an email that mazda does the buy back lease purchase and would get me into another lease at zero down and at the 439 a month for the new…

I bought a SUV from Family Parkway Mazda In Kingwood TX on 3-12-16. I took the incentives and then had to pay a 3.99 interest rate due to incorrect credit checks. My name was spelled incorrectly when doing credit checks. It resulted in 3 credit checks against my account. When I called to complain about this the general manager treated me as if I knew nothing about credit checks and ratings. I will admit a relative was loud in the back ground which I calmed down. The general manager told me none of the checks would hit my credit report and he didn't give me his full attention.

He spoke to several other individuals while trying to handle my complaint. I checked my credit report today and 2 of them were hard hits resulting in a poor rating for this category. I drove back to the dealership to…

I set up an appointment for recall and oil change a month ago. I was told I could not have a loaner car and needed to use shuttle service. (Recall letter said loaner car would be available). I show up at 7AM as scheduled and am told I cannot have shuttle service until 7:30 making me late for work.

Service door opened at 7:05 late. I told Reno Mazda I was late for work and their reply was "then go to work". I need car fixed per recall and per service schedule to not void warranty. Lousy service.

I took my Mazda3 (Reg ZLK659) to Essendon Mazda for my 30000 km service on a Saturday earlier this year as I work Monday to Friday and start well before Ess Mazda open, I have no other option but do it on a Saturday. I explained this to yr dealer and said I would have to wait as I do not have anyone available to pick me up, their reply was that the service will take approx. 2.5 to 3 hrs, I arrive at the service dept before they were open and was the first car in, My Mazda was taken into the work shop and in about 45 minutes I saw my Mazda parked back out side the centre, I inquired if my car was ready and was told no it was not finished.

I waited approx. another 2 hours with my car not moving from where they had parked it when I was called to say my car was ready to go. When I asked why…

When I planned to buy a car, my friend suggested Mazda company. As he said, it's a wonderful chance which i got to select Mazda car as it's passion, innovation and imagination makes all the difference. Excellent customer support, latest technology and it's soul of motion design fascinated me to buy it immediately.

Mazda has so many models with many colors, easy documentation with test rides. I suggest you to browse Mazda online and have a look at Mazda museum, YouTube videos, brand stories which are all available to know about the company and make the best choice of yours.