McAfee

Auto renewed a product I got with laptop and took money go round in circles online I just want a refund d it’s a lot of money emails bounce back o don’t want to call

This McAfee antivirus company is without a doubt one of the most aggressive companies I've ever had the displeasure of doing business with. once you no longer want their service they harass the hell out of you relentlessly. They stalk you and keep throwing pop ups in you face trying to get you to get their product again bombard you with endless emails they can't take a hint and just go away it's like their extremely desperate for your business.

If anyone is ever interested in filing a class action law suit let me know. I'm down

99 for your full cover. I was very confused as my cover was not due for renewal until 2024. 99 which was actioned. I do not use my computer very often, and in October I was told by my laptop that the cover was expired, I ignored this as I felt that cover the would be on my devices thinking it was a computer error.

It kept telling me I was not covered I decided to look at my account with you to find that my old cover was still in place and would be renewed in 2024. There was no sign in my account of the above payments.

As I mentioned I do not use my laptop very often, on using it last week I found I had been “hacked” not now able to save any thing, it suggests that my savings are tried to go to my g mail. I have shut down everything but need you to amend my account and cure the laptop. D…

This is 2nd year I am billed service I have tried to get off auto but due to my age have problems latest billing is 8666223911 I called and spoke to one of your reps said I would be credited could you please take me off auto renewel and credit my account Thank You for your consideration on this matter Pat Hagerty

i have a very serious complaint to mcaffee. for a year now you have been sending me emails that my subscription has expired. i am well aware of that and the reason my subscription has expired is because i have another service protecting my computer.

the reason i do is because mcaffee is too expensive and i no longer want any subscriptions with you. so stop emailing me and harrassing me. your company has been harrassing me for a year and i am sick of it.

if i get one more email from mcaffee i will submit a complaint to the better business bureau and to consuumer services. your company sucks and i never want to hear from you again. signed with anger and disgust marie robbins

I bought a laptop and these mother f****** do nothing but interrupt my computer service every few minutes with their pop-ups and there's no way to get rid of them McAfee is a virus more than any other type of entity that you can have destroying your online experience McAfee destroys all of that and I hope they rotten hell I will never buy another computer or laptop or anything that can let them interrupt ever again

I have a McAfee subscription that is good for another 224 days.

I have had to reinstall my Mcafee 3 x times lately because on updates, they are removing the feature: "Shredder"

I have tried to work with On-line Chat regarding this. Both times, they asked if they could personally access my computer, and sent me a link to allow.

I will never allow anyone to do an access of my computer. This is a serious and dangerous request.

Furthermore, a couple of years ago, on another issue, I was told by a Mcafee rep, that Mcafee "NEVER ASKS" to access someone computer.

All of this is coming from the On-Line Chat support people on Mcafee's website.

PLEASE LOOK INTO THIS .... Frankly, it appears hackers have somehow taken over your On-line support system.

I am going to file a complaint with the…

Someone from McAfee support (Alex Richards) contacted a third party to install an upgrade antiviris all the while saying it was mcafee only when i got billed was for 589.99 from a softekart paypal from intel store that i never did visit this was done by mcafee support tech. Now i cant get a straight answer from mcafee like i was the one who contacted this third party outfit that i dont even know exists yet the mcafee support knows when he is notifiying them yet knows nothing now.

00 tried phoning to day yep no joy, even the bank would not cancell the payement as it is a subscription and apparentley only the the Mcafee can cancel the subscrition what a scam

Mcafee is using my computer as continues popups...I cannot get rid of them. I DO NOT WANT THESE SCAMMERS>>>>THEY TRIED TO TAKE OVER MY COMPUTER AND GET MY CREDIT CARD NUMBER>

com which is clearly not my email address. so how would i be able to cancel any subscription that i had allegedly signed up for if you could not get in touch with me. this i feel is a poor reflection on your supposedly flawless anti virus system.

your colleague was clearly reading from a script on the screen as he kept repeating himself over and over again and was not willing to listen to what i had to say. there is a severe lack of care from your team which i would not expect from a company of this magnitude i for one will certainly not be recommending Mcafee to any of my family and friends and will in turn let them know of the experience i have had

Have open request number 1-147587131 via Nezib Nelson. Used the community, mediator Ganesh Raju R replied. Tired of going around in circles with chatline, and waiting on the 866 number. Have had subscription since 2017 – latest renewal 6/6/23. Now, two laptops no longer appear in my account - still can run scans, but no verification as before.

Need someone from McAfee who is competent, and can resolve issue. Or do I have to cancel and go to Norton, et al? Clock is ticking.

HP SIGNED ME UP WITH THEM ON JANUARY 29, 2023. THEY PRAISED MCAFEE. MY DAUGHTER WRNED ME TO CANCEL, BUT I DIDN'T LISTEN. I IMMEDIATELY BEGAN RECEIVING SCAM CALLS, TEXTS AND PHISHING EMAILS. THEY WERE SCANNING WEBSITES AND EMAILS FOR ME, I'LL GIVE THEM THAT.

BUT THEN I LOOKED AT THE FEATURES, AND THEY SAID YOUR PERSONAL DATA HAS BEEN EXPOSED. START DATA FREMOVAL. MANUAL REMOVAL WILL TAKE 63 MINUTES. THE INSTRUCTIONS SAID TO GO TO EACH DATA BROER SITE, AND FILL OUT THE OPT OUT INFORMATION.

THERE WAS NO OPTION FOR THAT. THEY ACTUALLY WANTED M TO GIVE THESE BROKERS ALL OF MY INFORMATION AND SEARCH FR MYSELF. THEY SAID THAT I COULD ALWAYS PAY AN ADDITIONAL $30 FOR THEM TO DO IT FOR ME.

FINALLY, IT WAS TOO LATE FOR A REFUND, SO I JUST TOLD THEM TO CANCEL MY SUBSCRIPTION. I SIGNED UP WITH…

I called yesterday to McAfee because my protection on my phone just went off. Although they were courteous, they were the most ill-informed people I ever met. They said I had two months left on my plan when I actually had 10 months left.

They said they could help me with a refund because I got my McAfee protection from a third party, like Amazon. I have no idea what they were talking about and if that's the case and they still show that I'm covered why can't they help me with a refund immediately? Totally inept.

They finally sent me a form to get a refund which requires all kinds of paperwork so they know I won't do it. I'm sure that's their goal is to keep people from getting refunds. I will wait for a day to get a response from you, if I get none I will just go to the Better Business…

Im complaining a my husband was on the phone for more than two hours trying to get mcAfee to his phone the first lady could not help him but then said she would pass us to an expert after 2 hours still got nowhere and the girl that was on the phone just kept say hmm hmm my husband kept shout hello you there and just got hm hm very ignorant neds training better i was sat in the room listening to hee i was getting very angry

Hello,

I am Agnes Techer from Mauritius. I tried several time to unsubscribe from McAfee several times and I thought this was done as my payment for renewal on the 20th April was cancelled 5 times.

Unfortunately the payment of GBP 79.99 finally was done on Friday 5 May without my approval (ref of payment: Bonjour,

Je suis Agnes Techer de L’ile Maurice. J’ai essayé de me désabonner de McAfee plusieurs fois et pour moi c’était chose faite car le paiement de renouvellement le 20 avril a été annulé 5 fois.

Malheureusement le paiement de GBP 79.99 est passé le vendredi 5 mai sans mon accord (Invoice number: CS3267095669).

I no longer use my ASUS computer for one year now and I no longer need a MCAFEE antivirus.

Could you please consider my complaint and ask for a reimbursement?

I cannot…

I never subscribed to anything whatsoever I am very disappointed

I have been a happy McAfee customer since 2015. I am no longer happy or satisfied.

First they failed at auto renew on both of my accounts. Then they double charged me on 4/26/23 for the renewal of one of my accounts. And now, I continue to get messages stating that the renewal did not go through.

Also, service levels through my TechMaster account are close to impossible. I cannot communicate by phone due to language barriers and the “chat” is very well hidden and nearly impossible to find. I did succeed today. The tech refused to take remote control of my pc in order to diagnose the problems.

Rather, Juan wanted me to diagnose and tell him what the problem was! Such a joke!!!! If I was able to diagnose the problem why would I need McAfee.

Lastly, I placed a phone call to the McAfee…

McAfee refuses to cancel any account even though their website states the steps to do it. Taken from the McAfee policy from their chat "• If you want to uninstall McAfee software from your PC after you cancel your subscription, see TS101331 - How to remove McAfee products from a PC that runs Windows.

If you would like your email and account details removed from McAfee completely, contact Customer Service and make this request. " You can uninstall all the McAfee products, but if you ever had their products install on old devices and removed them from your account, even if there are 15+ years old, McAfee will tell you they are still a part of your account.

If you have auto renewal or even if you turn in off, make sure to do screenshots of you account because McAfee will claim that you have…

1 star is generous. I've been contacting them for past 3 days, approx 5 times including phone calls to which I could not understand them. They told me yesterday they were aware of the problem and trying to fix it.

Today I still cannot get into my Mcafee account after I've logged in. I keep getting the same message and I never receive the code.

I have been trying to cancel auto-renewal on my McAfee security program on their website. I was charged today for the auto-renewal for a subscription service I have had. I called McAfee to get a refund and discuss with them the fact that I couldn't turn off the auto-renew.

I asked for a refund as I don't the auto-renewal since it has come out of my account sometimes at a bad time. I wanted more control of when I paid for it. Although he said he could get the refund for me, the guy I spoke with kept offering me discounts and other services even though I was very, very, very clear that I wanted a refund.

He absolutely refused to simply process the refund. He kept trying to offer the services at a discounted rate. I had to quite literally become outraged and tell him repeatedly to transfer…

I have been paying for a McAfee product since June, 2020 . It's services are through Verizon's Digital Secure app.. A Verizon Tech Coach discovered that the Identity Theft portion failed to open in November, 2021. Please note that the current Service Request # is 1-91370311.

This McAfee product is handled by a division in the country of India. On 12/5/21, a supervisor, Saboris, performed trouble shooting steps. After this he made the determination that the Identity Theft portion of my Digital Secure app was not yet activated nor in working condition.

At the time this problem was discovered I had been paying monthly for the service through Verizon for a year and a half. Saboris opened my first (SR 1-91389471)on December12, 2021. From the beginning of the realization that the problem with…

Please refund my account You have billed me twice I had to to remove auto renewal I need a refund ASAP Your company is stealing from Customers Please refund or I will have To involve batter business Authorities

I attempted to get a refund after Mcaffe renewed my service automatically. I was told on multiplrle occassions my refund was in process until today when they told me they could not process my refund. I was lied to on multiple times and told my bank needs to refund my money, not Mcafee.

Terrible company and customer service. Will never use them again.

Dear Sir or Madam the computer was showing the program have end and need to buy new product so i did 2/3/23 for £49.99 not been were you going to collect the £84.99 the annual fee direct from my account. can you please reimburse the £49.99 back to my account for the future could you please send email bsesifredo@gmail.com thank you Beatriz Sesifredo

I need my refund. I’m going around in circle on your website. I unsubscribed the day after I subscribed and that was 03/032023. Refund to my account £40

I submitted a complaint last week about unresolved refund(ref: 1-135671511 1-136530081) Thus far i have only received automated email stating my case has been resolved which it HAS NOT as i still have not received refund of £99.99. Please resolve this issue asap,i have written a complaint also to the CEO and will continue submitting complaints until you refund me.

(10 calls) i received a different response every call but no refund,several operators assured me the refund would be processed to no avail. This has been extremely frustrating and time consuming. I just receive emails saying case resolved which it is not.

Please rectify this and process my refund asap.

Software wouldn't work to add a device. Called multiple times and given a variety of excuses. Bottom line, their online software kept giving an error message and they couldn't explain why!! Instead of adding a device I will probably just purchase a competitor's product, like Norton.

It's easier and less stressful!! Don't know why I bothered with a multi device subscription!!! Won't do again!

I have been trying to cancel my account and have got as far as someone phone me and they hung up on me all I want is to cancel my account I have done every step the have told me to do

I purchased Mcafee a year bac and they auto-renewed with 3 times higher price. I cancelled the subscription and yet to receive the refund waiting for more then a month. Everytime I call them i get a new story, you will get a call back from supervisor which never happens, out of frustration i have lodged a complaint in comsumer.

My subscription auto-renewed even though an expired card was on file. When I called for a refund the customer service agent ABHISHEK continued to tell me endlessly about offers that were irrelevant to me as I no longer have any devices to use them on.

I told him repeatedly that I was not interested in ANY services as I no longer have any devices to use it on. I'm sure these agents are encouraged to offer services, but when I clearly state that I DON'T HAVE ANY DEVICES to protect and I repeatedly tell him I am not interested in offers I just want a refund for the UNAUTHORIZED PURCHASE, they need to be taught to get to the point of the call.

17 minutes was how long it took to get the refund, while I am making a call during work. I can tell you this: I will NEVER use McAfee again.

Upon booting up my laptop for the very first time, I was able to get my art software and accounts sorted out with relative ease, even though my laptop was slower than expected. On only the second use of it, my computer completely crashed due to an overload of memory.

I rebooted and restarted it and went to check the Task Manager to see what was soaking up all of my memory; McAfee Livesafe. It was taking up 98% of the memory on my PC and I was unable to end the task without 13 more of the same task popping up and hoarding the memory even more.

I immediately looked up if it was safe to uninstall it, as McAfee was actually killing my PC. Turns out; McAfee isn't even needed on a Windows 10 PC, and has a full on reputation of doing this! I IMMEDIATELY went to uninstall it, as this monster of…

Charged me $149.99 for service I didn’t authorize and then said I will have to pay for 2 from last year at 90 dollars each

I kept getting notifications that my antivirus had expired and I was no longer protected. I panicked but eventually realised my subscription isn't up for another two months. I was getting constant notifications. I have cancelled my subscription and have gone to a new company for my antivirus

SENDING ME EMAILS TO REMINDED ME. I HAVE GOT A NEW MCFEE ANTI VIRUS. TILL 5 DECEMBER 2023. I AM NOT IMPRESSED THAT YOU ARE CONSTANTLY EMAILING ME ITS OUT OF DATE . AGAIN I HAVE GOT A NEW ANTI VIRUS FROM YOUR COMPANY WHICH WHEN ITS FINSHED IN DECEMBER 2023 I WILL NEVER BUY FROM YOU AGAIN AS I AM FED UP OF BEING REMINDED.

99 was charged to my credit card without my authorization. I called on 12/4/2022 requested a refund and was told that the refund would be issued to the original payment method within 3-5 days. On 12/9/2022 I contacted my bank & no refund had been received to my credit card.

This refund was per Swedha a customer service representative. I have been given 2 different case numbers 1-126-7701-01 & 1-128-052-511 regarding this issue. I called McAfee again on 12/10/2022 since I had not received the refund that an employee of McAfee had told me I would receive.

On 12/10/2022 Yadnya told me that the refund had been processed to the original payment method, the refund was not received. On 12/15/2022 I called McAfee again and I was told that a customer billing supervisor would call me, I am still…

I have never been robbed until December 2022 when Mcafee had the audacity to withdraw £199.99 from my credit card for a service which I didn't authorised or renew. Three times I have rung them and have not gotten anywhere I have been told a supervisor will ring me back in two hours,and still waiting 24 hours later. It seems the only option is to seek legal advice

Was charged €100 for an auto renewel . I do not hqve laptop now and no communication with company.

Mc Afee has taken money from debit card when i have never even googled mcafee or asked for any type of service from them. i am on a fixed income and cant afford anything but my basic bills. i want my money refunded immediately to my card in full and cannot get an actual person to speak to from any of the phone numbers i call that are listed online.

i dont appericate having to spend my day being pissed off trying to get back my money that they had no right to take. thats stealing. i dont understand how companies are able to do this and get by with it.

next im going on the bbb site to file a complaint and then one with the attorney genenral. i want my money back.

I called for a refund and the customer service rep took over my computer and then threatened to not give it back or give me the refund unless i signed up for their service. Completely unethical, still has control of my device and is sending messages that i will not be able to use my laptop anymore. Wont give control back and is now doing things to disable my laptop of out if spite.

I called today to set up the application and the tech support team hang up on me and with in few minutes received an email saying that the problem was resolved, but it was not. My computer goes far Bach as well. I want to be compensated for this wast of time

We have been loyal customers for a very long time. 99. Looked at e-mail and found it was £10 cheaper! 99! Not impressed, feel ripped off after all these years. Thinking about my 30 day cooling off period.

I have McAffe Total Protction installed and Notifications turned OFF. I get a McAffe pop-up (cannot be removed or closed!) on top of all programs blocking me from using other programs (pop-up still on top off everything, links is to https://www.mcafee.com/consumer/en-gb....). My screen is my property and McAffe is using my property without my consent! Blocking me from using my PC. Notifications in a program is OK, but not on top of all other programs. the monitor is MY property full stop.

I have reported this before as well and was told that this was not a Mcafee pop-up (suggested a scam) not true I would say I would like to stop my subscription and a full refund from Mcafee for using my property without my consent!

Kind regards Patrik Ejerfeldt

Extremely poor customer service from customer service site in India (?). My inquiry was to request a refund. The rep may have been new but did not state that. He went onto a shared screen arrangement with me and stumbled around for a while so that he could provide the refund. I will explain the rest when you contact me on Monday. It was one of the worst customer experiences ever, so he is a poor fit for the job, or not adequately trained. There is potential fraud associated with this complaint, but I won't explain it now. Too complicated and the issue might get you to call me back sooner. I got a refund in excess of what I was owed, so the money the rep sent me is incorrect! Please call me on Monday AM Pacific time. Thank you.

Thank you. John Bradley 949-887-6335

I have tried and tried to get some one to tell me how to set up a trusted device. I cannot login to Truekey. I have asked for help but alas none ever came. I must exit on Planet X.

Please let me know how to fix this problem.

299/- on 8-8-22 for my laptop. I've made two payments in one account. 999/- to my Indian Bank, Kodambakkam Branch debit card ending with xxxx8844 (Please see your mails dt. 4-7-22 and 8-8-22 for two receipts) Am looking forward to your answer.

I've also sent an email on 10-8-22 in this regard. Thank you sir!

Never experienced such frustrating and appalling customer service and useless product will not be renewing, do not subscribe

I have asked them to stop sending emails. I do not want their product. I have reported it as spam but it still keep s coming.

What? No response? As a courtesy I sent you an email about spammers using Mcaffee as part of the scam. As a security software company I have to think that that is not helpful to the brand.

Then while looking for an email address for Mcaffee I see scores of the worst reviews I have seen for any company. Thank goodness this was free with my laptop purchase. I assure you that I will not be renewing McAffee.

Disappointed. Dave