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McAfee

1.5
83 complaints

Address

2821 Mission College Blvd., Santa Clara, CA, 95054

Complaints

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tony culotta

Mar 5, 2016
0

I called the Mcafee customer help line for a virus issue. I have a three year subscription, paid in full with the purchase of my computer. They wanted to charge me another $200 to assist me. When I complained, and asked for a supervisor, I was told I would be contacted with in two hours.

It is 24 hours later, and I still haven't heard from an advisor. Horrible, and I mean horrible customer service.

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albert jones

Feb 24, 2016
0

Yesterday I rang McAfee customer service line as have a problem with my computer. Every time put it on there is a red sign comes up saying that the firewall is off. Have to go into the McAfee icon to turn it back on again this is happening every time the computer is put on. The telephone number that i rang was 0800-310-1001 and the person that spoke to was Ranjan who said that he would help with the problem. But did not do it. Wanted me to take out 4 years package which would have cost me £143-00.

Did want to do as only buy 1 year at a time my credit card has run out til get a new one where he said I was lying to him. I did not expect this from someone who is supposed to help a person if they have a problem with that company's product. The product was installed by McAfee last year and is…

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Dotie

Feb 3, 2016
0

I called to cancel my McAfee Spyware protection professional over 7 months ago and you still are pulling the money from my bank account and did not cancel it. I want it canceled as of this month. Please do this right away and notify me when it is done.

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Thomas Moynes

Jan 23, 2016
0

In January 2015 I purchased Total Protection -23zvp-6e7dk-kr395-apfja, unfortunately this would not install therefore was invalid. As I wished the Total Protection that you offer and which I had already purchased and paid for I thought that I would install again. I contacted MacAfee explained the above and was advised that in this unfortunate circumstance I would be offered this support however my lap top required servicing.

This I agreed, paid the amount of £80.00 and then was advised by a technical advisor from Guruaid that I would have to pay and additional fee of £50 to complete the installation. I have discussed this concern with a supervisor and after spending approximately 3 hours on my lap top I had to end the conversation due to sheer frustration. I would be obliged if you could…

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sharon

Jan 18, 2016
0

You said my account had been hacked. I have McAfee and security essentials protecting my account. I followed your instructions and used another email address to receive a code which allowed me to reset my password. You said: Account is now recovered, you can sign in. Nope, would not let me and wanted to run me through all this again. This is ridiculous!

On 1/29/16. At 3:00 am this morning. I reset my T-Mobile ( Lumina 530 Nokia Smart phone. I did all the safety, steps that " Microsoft ask of me. But while syncing my apps. Things seem to be ok. But while storing a downloading my game apps. Once again Candy Crush saga. By Kind Developers. It begin to download even if I had 2GB's left. The game downloading strip was just about done. And it happen! It went back to Pending! And this time also.…

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Anonymous

Mar 23, 2015
0

I regularly had problem with my desktop with virus attacks and I have tried all possible ways to avoid. My manager suggested me to try McAfee and it is really secured. McAfee solutions gives complete virus protection and Internet security.

McAfee is available for individuals,Enterprenuers,small business. McAfee is available round the globe. Free trails are available with cross device protection, mobile protection,security advices and many more. You can order it from any where and anytime to protect your PCs,Mobiles and laptops.

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Andew Martin

Mar 22, 2015
0

McAfee used to be a good virus protection company, what has happened to them?

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