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Meijer

2.0
287 complaints

Address

2929 Walker Ave. Nw, Grand Rapids, MI, 49544

Meijer customers are experiencing significant operational issues including chronic understaffing leading to long checkout lines, consistently empty shelves with out-of-stock items, and declining product quality especially in produce and meat departments. Long-time loyal customers report frustration with deteriorating service standards over the past 1-2 years, with many threatening to switch to competitors like Kroger and Walmart.

Common Issues

35% (28)
long linesnot enough cashiersregisters closed
28% (22)
empty shelvesout of stockno product
18% (14)
meat qualityproducemoldy
12% (10)
pharmacyprescriptionsrude staff
7% (6)
rudeunprofessionalno help

Complaints

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Jessica Ousley

Oct 31, 2019
0

The store at Sir Barton Way in Lexington KY, has VERY POOR people skills! His name, Adam H! I just left WITHOUT my things! I would love to talk to someone! 859-629-0856! I have witnessed him being rude, to even elderly people!

He is clearly in the wrong position!

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Sally Gaurin

Oct 10, 2019
0

And they don't seem to care should i transfer it back to the other pharmacy and drive an hour to get it?? When I do finally pick up they try and push a different company of pills on me I check before I take them If you or them had a bad reaction you would do the same Thank you for your time Sally Gaurin

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Hank smith

Sep 18, 2019
0

Absolute the worst website I have used in years. I searched on "wheelbarrow" and I could only find a towel with a picture of a wheelbarrow - and I tried for over 10 minutes. Far to many problems to list: slow loading, glitches, etc. HORRIBLE

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Gloria Bartholomew

Sep 6, 2019
0

MPerks. Something needs to be done with the quick thri lines and using MPerks. Every single time a clerk needs to approve purchases and this is supposed to be a quick line. It is not the clerks it is the system.

After all this time it would seem that Meijer would have a solution. Kroger has their perks at the quick lanes and it works perfectly. Today 2 registers were down and line was backed up. By the time I got to a register I found out it was cash only and thank goodness I had cash as of that point I lost my place in line.

I could also complain about packaged lettuces etc that normally are to expire within a day. If there were another grocery store near I would definitely be shopping there. In fact if I am close to Kroger I will run in there as I can get thru quick lanes without any…

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Eugene Alli

Aug 23, 2019
0

On Fri. M. My wife and I arrived to do some grocery shopping. Since my wife is recovering from a broken for she requires some type of motorized conveyance to get around stores. We entered the store at the grocery entrance and observed two battery powered mobility devices.

As we got closer we observed signs on both of them that the units were charging and cannot be used. At the same time we observed the Door Greeter who was backing out another mobility device and he advised that the one he was on that the battery was almost dead so it could not be used.

I asked him were there others at the far entrance to which he replied NO, the store had 14 and they were all being used. I suggested to him that it did not matter to me how many the store had, my only concern was that my wife's physical…

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Ruthe Dusett e

Aug 14, 2019
0

I have shopped 20years at #027. I have noticed that there is a problem there. The employees are very unhappy with the way the store is managed. Often staffers are short staffed because employees are taken to other departments to do work rather stocking shelves. Monday morning when I shop the shelves are often BARE stocking is not done at night. Stocking is terrible. I waited 30 minutes for prescriptions in line because one of the two cash registers was not working. Can not someone fix computers????? I sold computers in the past and know that it could have happened.

fix the problem.

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Leonard Alexander Benden

Jul 20, 2019
0

empty shelves, lack of cashiers. We have been Meijer customers for over 50 years and have been satisfied most of those years.

However within the last year we have noticed a gradual decline of products on the shelves. and today it was as bad as I have ever seen. Basic staples such as spaghetti was absent, the shelves were empty. canned vegetable shelf was almost bare, tea bags ( celestial) missing for weeks.

When checking out, the lines were in the aisles with half the registers closed. Many years ago I had the pleasure of meeting Mr. Fred Meijer and his wife at the Delta Meijer store and spoke to them in their language.

If they were alive today , they certainly would not tolerate this kind of condition in their stores. We are at a crossroad on wether to continue shopping at the…

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Laura Harris

Jul 18, 2019
0

1)shopped on a Tuesday evening, out of ToNS of sale items, no one to ask if there is more in back. 2) midweek, shopped between 830 and 930 pm aisles blocked with stuff to be stocked, but in a way that made it very difficult to get around and to look at some things, no one actively stocking at this time.

3) quality of produce and meats has gone down a lot over the past couple of years, moldy strawberries, tasteless other fruits, more bruising that is not evident prior to buying it, etc. 4) Customer service is getting worse all the time.

07 due, I asked the cashier what was not food stamp eligible and she stated she did not know, she guessed i must be out of foodstamps, (I had over $100 left) and explained this to her and she said she did not know, she did not look at m" y reciept or try…

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Jackie Heiple

Jul 17, 2019
0

I returned a product to the Sturgis mi store without a receipt. I was told for the rest of my life I could never return anything without a receipt because I have made 2 returns without a receipt. I understand you need to be careful and there are people who try to cheat the system but I am not one of them.

I usually have a receipt but this time I misplaced it. It is obvious you can track returns and for people who constantly return without a receipt I can see this policy being ok but for the people who occasionally do not a receipt this is harsh.

At the least you should offer a in store credit so the money stays in your stores not just say you can never returned again without a receipt. Thank you for your time.

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Paul R. Mattingly

Jun 30, 2019
0

We have shopped at the Meijer store on Harrison Avenue/Rybolt Road in Cincinnati for about 20 years. Seldom went elsewhere. Your checkout service at this store has deteriorated to the point of absurdity. I understand that you want to reduce labor costs and promote the use of automatic check out technology. That is laudable.

Only THE TECHNOLOGY HAS TO WORK. Getting out of this store is like K-Mart used to be. You want to spend your money but the merchant won't let you. You should either: 1) have sufficient "real" cashiers so that a customer can choose that option without being forced to wait in a long line; or 2) have technology that does not need physical attention by staff on every occasion; or 3) have sufficient staff so

that when the technology does fail the customer doesn't stand…

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peggy Ryan

Jun 16, 2019
0

I forgot when i sent my first complaint that i have to go without my meds til i get ahold of my doctor thats not even right ....

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peggy Ryan

Jun 15, 2019
0

the pharmacy is terrible.. i decided to go to walmart. they are so rude they are only giving walmart bits and pieces of my scripts .. just enough info that they CAN'T fill them.... who ever heard of such crap...

this is my medicine not a shirt. my dr gave them full scripts and meijers is messing around .... very poor conduct and i will not use them ever again.... now I have to bother my doctor again to have her send scripts she already sent ...

I cant take off the star but i rate it as ZERO

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Susan Greenwald

Jun 12, 2019
0

I bought a chopped salad at meijer and it had a solid (not chopped) hard boiled egg and NO lettuce. It was made entirely of chopped cabbage. 99 for chopped cabbage and carrots. I could not eat it.

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Val Kelly

Jun 8, 2019
0

This was my second I went to Meijers and wanted to order a pizza to go in the pizza/ deli area and there was nobody working there. The lights were off and I’m very disappointed. I like shopping at Meijers but now I’m seeing the store is starting to slack off.

Why have an area open when there’s no service? Guess Meijers doesn’t want my business or money. Will have to shop elsewhere!

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Ted

Jun 8, 2019
0

Meijer on gull road. This is the 4 week in a row that there have not been enough checkout lanes open. Friday at 8:00. Three checkout lines and lines going across the isle into clothing. Ridiculous. I thought Walmart was bad,

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Barbara Thompson

Jun 7, 2019
0

my husband and I are handicap, at the store in mchenry il the electric carts don't last a lot of times to do shopping, I think the carts need to be replaced, or better maintained

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LEO LEPARSKI

May 26, 2019
0

I am 73 shopping with my wife at approximately 6:30pm on Saturday 5/25/2019. In the meat department we selected a leg of lamb. It weighted approximately 6#. We took it to the butcher behind the counter as was have done for the past 9 (nine) years, to have it cut in half.

He to say the least very busy, but he refused. Since we had done this as previously stated nine years, we were upset. As senior citizens cannot eat 6# at one sitting. We pressed him further. He told me they never cur lamb.

I told him I always have gotten it cut there, and wrapped separately matter of fact. Instead of trying to apply some type of customer service he calls the other butcher over to verify his story. ) I again explained again the reason and that for 9 years I have been buying it this way.

It is a very…

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Sue Ullmann

May 25, 2019
0

Meijer changed their pharmacy reward program. No notice was given. I had a 20 dollar credit still on my app. They only honored ten. When I called to find out why I only got ten dollars they then said the policy changed 2 days prior.

No notice on my app. No email regarding the change. Refused a reimbursement. Sorry for your inconvenience. Would not even let me talk to a manager. Wonder how many patrons of meijer lost money that they earned by using their pharmacy rewards program?

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Guillermina Espino

May 22, 2019
0

I went to Meijer yesterday and got laughed at by the cashier. I wasn't understanding what she was trying to tell me. She was not clear in explaining what I needed to pay after paying with a card that did not have enough money for my purchases.

After understanding what she wanted me to do, I paid for my purchases and walked away, and for some reason I sensed she was going to say something to the customer next to me and I turn around and she was laughing and she even turned around.

So rude, unprofessional and disrespectful towards a customer that is paying to purchase at that store.

It's funny how you can see a person and more or less know what type of person they are. She looked GHETTO so to say.

I didn't want to talk to the manager at the store because my mom was with me and she said…

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Jacqueline Steinbrenner

May 21, 2019
0

Today, I stopped at my local Meijer on my way home from work at 5:55 pm. (15055 Hall road Utica MI, 48315) I walked in expecting to grab a few items I needed. To my surprise, there were no carts available. Not a single cart.

Usually, by each entrance are 4 long rows of carts. 3 rows of large carts and 1 row of small carts. But today, nothing! The entire space where carts are kept was empty! I turned to the door greeter and asked where are all the carts?

She replied that management was aware, but no one was scheduled to pick up carts until 7pm, so if I wanted a cart, I would need to either go back out into the parking lot and fetch my own, or walk the entire length of the store, and hope that the other entrance had carts.

Now I don't mind a little walk, but my heart went out to each of…

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Tiffany Van Dam

May 6, 2019
0

While shopping, I noticed a sale on ground round that was located in an end section of the meat department. 99. Because it had seemed to good to be true, I stopped an associate (his name was AJ or TJ) in the meat department to ask if that was per pound or for the package.

He told me the package. I said that it was a good deal so I had picked up three of them. 77. I asked the girl at the register about the mismatch in price and told her I'd asked an associate if this was the correct price and gave her his name.

All she said was that it was her fiancé (I don't know why I needed to know that information) but she'd had to call someone to verify. So, a lady that works in the meat department come over to where I was and tried to argue with me about the price.

She elevated the conversation…

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Kirk Gripman

May 6, 2019
0

My name is Kirk and I used to be a cleaner for over a year at store 190 until an altercation of lies with 3rd shift manager lead to my let go cause he was never satisfied with the job of the cleaning out of spite. Not due to that fact if the store not getting cleaned.

Many employees and other managers would speak highly of the service we provided. I'm writing with concerns due to a 3rd shift manager named Dennis O'Brien. Mr. Dennis has been and is still currently acting very unprofessional towards employees such as my self, my fiance and other meijers employees in a manor that is unexpecteable.

The manor I'm speaking of is the crude acts of messages he sends to certain employees and outward sexual flirting with customers such as my fiance when she was not on the clock as much as he does…

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Kirk Gripman

May 6, 2019
0

My name is Kirk and I used to be a cleaner for over a year at store 190 until an altercation of lies with 3rd shift manager lead to my let go cause he was never satisfied with the job of the cleaning out of spite. Not due to that fact if the store not getting cleaned.

Many employees and other managers would speak highly of the service we provided. I'm writing with concerns due to a 3rd shift manager named Dennis O'Malley. Mr. Dennis has been and is still currently acting very unprofessional towards employees such as my self, my fiance and other meijers employees in a manor that is unexpecteable.

The manor I'm speaking of is the crude acts of messages he sends to certain employees and outward sexual flirting with customers such as my fiance when she was not on the clock as much as he does…

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Ernest Beach

May 2, 2019
0

Back in Dec. 2018 I bought a double 61HP Meijer Brand Ink Cartridge open on May 2019 and my printer says cartridges are no good. 99 +Tax and was told no exchange no refund. 00 a month. No More

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Jim Johnson

Apr 26, 2019
0

I went to your store to purchase groceries. While shopping I noted a sale on ribeyes. So I thought such a great sale I would treat my wife and I to a great steak. upon checking out they said I had the wrong steak for sale price.

I said I had ribeyes and that is what the sign said. upon returning to meat dept. i looked at the sign directly above where I picked up these 2 steaks, in very very small print it said bone in .

Pretty amazing that the new sale price was in 1 1/2 letters but the small disclaimer was in 1/4 inch or less lettering. Terrible of you guys to do this, almost bait and switch tactics. Needless to say I returned all my groceries and left your store without purchasing anything.

If you don't care anymore for your customers, you certainly don't need me as one!

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Tram Tran

Apr 21, 2019
0

The worst customer service you could get at a pharmacy Meijer 36600 Van Dyke Ave Sterling Heights, MI 48312

I dont know if she was a technician or pharmacist, but her name was Kelly and has a bitchy attitude. I asked her to fill all my grandma medications (providing her w my grandma date of birth, first and last name) because all are due for refills and she refused. She told me I have to spell out all the names of medications and tell her what each is used for. (which was very unnecessary). Her exact word "If you don't know the medication then I can not help because I have no idea what is due for refill" Come on, you can look at a patient profile and see what is due, when was it last filled and if its too soon or not. This lady was too lazy to do her job and was very unprofessional. I do…

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Thomas Marks

Apr 21, 2019
0

I asked one employee for assistance with fish tanks. He stated he would call employee who worked there and have him meet me in pet department. I went to pet department, and after 10 minutes waiting, noticed a customer assistance phone.

I picked up phone and it just kept ringing. There were quite a few dead fish in tanks to go along with poor customer service.

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K. Lucas

Apr 21, 2019
0

Not enough people working. This ridiculous. This store is completely understaffed and this will factor into my future shopping needs. There are over 30 people waiting to check out and not one, not ONE person working a register. Every self scan has a very long line and it's not even 10 o'clock PM.

I came yo Mejiers because it was close and I figured that would save me time. The time driving to Walmart is nothing compared to these lines. Why are there 30 registers and no people?

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Cynthia Szymanski

Apr 9, 2019
0

this is the 3rd time I have complained about Nestle splash flavored water. the last 2 weeks there has not been any of this water at Meijer store on Utica rd.in Fraser. I have a coupon and mperks coupon which I have not been able to use.

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Jenny cowsert

Apr 6, 2019
0

4-3-19 aisle 8 5pm Carol B cashier made a bad comment about the man in front of us I was shocked and appalled...she needs fired of strick disciplinary action..horrible person u have working for you!!!!!

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Joe Customer

Apr 2, 2019
0

Stop sticking thin meat products together separated by wax paper. It make the product nearly useless if frozen. Make sense? THEN STOP DOING IT! I don't care if this has been the way you have done it since the stone age, it stupid and obnoxious. Just stop.

Trust me, with all the other things Meijer does to alienate their customers on a daily basis, you don't need to annoy us further. Throwing my frozen burgers in the trash were they belong...

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Alex Mesa

Apr 1, 2019
0

Dear Mr. Murray, I would like to lodge a formal complaint regarding the rude, unprofessional and discriminatory treatment I received by one of your associates. I recently had an eye exam at the Round Lake Beach, IL Optical center, and I had a couple questions and concerns.

I called today and spoke to Sandra who apparently is the office manager. I explained to her my situation and she said that was not her problem and refused to help. She was very arrogant and condescending. This is not the first time she has conducted herself in this way.

I let it pass the first time because I thought she was just having a bad day. It’s quite disturbing to know that she is in leadership. I pray to God that no one else is treated in this manner and I hope that corrective measures are taken swiftly.

I…

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Cortney

Mar 20, 2019
0

I called about my sons prescription that got sent over from the doctors office. The lady on the phone told me that it wasn't ready because they needed a prior auth. I asked if they had been in contact with the insurance company to get the prior auth and they said that they didn't have the fax number to the insurance company.

They told me that I was to supply the number or get a hold of the doctor myself. I asked if they planned on contacting me about the need for this information and she told me "No. ". I said there wasn't any way for me to know that information unless I were to call and inquire.

He is supposed to start the new medicine tomorrow morning. She just kept saying okay and asked if I had any other questions. I got off the phone and called the doctor who had already closed.…

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Pam Kuzma

Feb 26, 2019
0

99 a pound this week's ad starting on Sunday. Today Tuesday at 9:30 am there was none. Told the truck didn't bring any. Told I could buy some at higher price. I feel this is false advertising and bait and switch.

What is the problem with the Portage Indiana store. Shelves are repeatedly half empty. Items are out for weeks. How do you not properly stock a store? Obviously you think your customers want to keep coming back to see if you have items.

Well I can't buy what you don't have. I think you should have supplied the store with adequate amounts of sale items. Maybe you should hear the remarks other customers make about empty shelves. Going to customer service was no help. No rainchecks.

You really need to improve. With computers there should be no problem keeping track of your stock.

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john

Feb 17, 2019
0

I spend lots of money on home delivery and shopping at my local Meijer, But have been very displeased with Produce quality. and the on line menu as most item are out of stock, I also find that Fish counter needs better or more selections.

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James Gehart

Feb 8, 2019
0

I was in your store #163 today at approx.9:57 am and in line when another checkout was being opened.Instead of taking the next persons in line by nearby registers the person in charge of the front end was directing persons just walking up to be checked out.I do not think that was right and the persons already in line should have been directed to that register

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Ruby Bales

Feb 6, 2019
0

I have been a long standing customer at Meijer's on Main Street in Hamilton Ohio. While checking out Monday evening with all my groceries, I asked the cashier if I could write my check twenty dollars over because the banks were closed and I didn't have an ATM card.

She nodded that it was fine, so I did. Since there was a line at the register, I hurriedly packed up my cart and the cashier reached me my cancelled check and grocery receipt. I was half way home before I realized that I had not received $20.

As soon as I got home, I called the store back to reported the incident. They asked if I was coming back that night and since it was late, I said I would return the next day. 00 more than my merchandise.

The female that helped me at the Customer Service Desk made me feel like a liar and…

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Sherrene Wright

Jan 23, 2019
0

When I go in there the last month it seems like they’re shutting the store down. There are never enough people at the registers there another never enough registers open when I stand in line with people they say they’re going to go to Kroger.

I was so close to me I don’t want to go to Kroger but I’m about done at Mrijer. went to the meat department and there was one person at 5:30 cutting cheese and helping people and we waited and we waited and we waited Done with Meijer

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Barbara Kovicak

Jan 21, 2019
0

My husband and I love the multigrain bread that the bakery makes. It's the one that comes in a large loaf the size of French or Italian bread and you have cut it yourself. I would pick up a loaf or 2 most visits to Meijer.

Now I cannot find it at any Meijer stores. On inquiry, I was told that the bakery no longer makes this bread. They said it was a Meijer decision and not the bakery in the stores. I have tried other breads and find none that are as good.

The only other one we find that is similar is at Kroger. Please bring back this bread. When you have a winner, why remove it. So disappointed in Meijer stores lately. The other complaint I have is that you always advertise a sale for a Meijer, "buy one get one free", and when I get there, it is out of stock.

I have found this more and…

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Leonard Traina

Jan 16, 2019
0

I spend several thousand dollars a month at the store located off Groesbeck in Mt Clemens, Mi 48043. Earlier today, I was refused service because the cashier said I smelled like a beer. Maybe it was that time of the month!!!!!!!!!!!!!!!

unless I get a apology................................................................

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Janice Wirth

Jan 2, 2019
0

I am a faithful customer at your Mokena, Illinois store. Recently, I have encountered 2 extremely rude employees. One was in the women’s department, I had asked an employee to get a shirt off of the mannequin, I wanted to buy it.

She said it was too high up, and she didn’t have a way to reach it. I said I get you don’t have a ladder, but please call a manager to come and help. She refused to help me any further, and was extremely unprofessional and too lazy to call for help.

I spoke to the store director, and she took care of it, but a week later, I had another incident at the deli with another woman with a major attitude. Your employees at the Mokena store, need some serious training on how to treat and speak to customers.

If this doesn’t stop, I will take my business to Walmart where…

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s.black

Dec 30, 2018
0

Customer service sucks. Long lines although personnel are walking around seeing the lines. Do nothing about it with clearly the frustration is apparent with customers. Shelves are never stocked no matter what time day/night. response is I'll take it to the management team.

Good Luck cause it doesn't matter. Meijer products are sub standard. Don't buy the chicken. Poor quality!!!

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Tina

Dec 27, 2018
0

You must hear the excuses all the time, especially around the holidays when people want and money don't grow on trees. But I did accidently fail to scan some goods. The lady who stopped is saying 11, No way .

I am not a theft, I don't shop lift. I definitely not going to try it with my grandchildren and children. Lost prevention act like I'm part some theft ring. She ran up yelling grabbing ahold of the person with me who was handing me my items to scan , pushed in front of me carting the front of my ankle and scratched it now I have a bruise.

I asked her WTF ? She said I watched you not scan stuff, it didn't get scanned REALLY you couldn't come help ? I have done the scan it yourself 4x including this one. Twice I double scanned products I had to go back because I only bought one…

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nick niemiec

Dec 23, 2018
0

your fish department in the pets fish are sick with ick fungus i can help part time if you want more bissness in that area no one will buy sick fish or take them if there free iwant to buy fish from you but there sick i have 30 years experanice with fish and want to help thanks nick

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John Stewart

Dec 11, 2018
0

Today my wife and I were at the Meijer store #53 in Waterford MI. We used the self help photo to develop our pictures. When we were done my wife asked the associate how long before they were ready. He sated 15 minutes.

As we were walking away I again asked are you sure its only 15 minutes and he said yes. About 50 minutes later we went back after shopping to find out the photos had never been developed. I asked the associate who was not the same as the first man what happened and he stated he was the only one in the department so that's why the delay.

Al I said was well you would think the first man would have said it was going to be longer because he was not someone who developed the photos. The man then said well I'm the only person here so what do you want, a manager? I really think he…

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Nancy Sawyer

Dec 7, 2018
0

I am disgusted with the poor quality of meat. I just bought an Instapot from your store hoping we could tenderize your meat. I just threw away a beef roast that I cooked under pressure and it was like eating bubble gum and could not be sliced.

Last night I threw away ground round because it made us sick to the stomach. I always buy angus thinking it is the best. Guess I will have to go back to Krogers.

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Rodney

Nov 26, 2018
0

Earlier this year I was injured at the Mijer located in Marion, Indiana. Was contacted by a insurance or Corporate adjuster from the Mijer Corporate office located in Michigan. I was sent paper work to fill out and return so my Hospital bills could get paid and compensated for loss of work time and pain and suffering.

It's been several months and I've not heard from you. It's Time to get this issue resulved and get me paid.. THANK YOU: RODNEY PLUMLEY

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Lela Lyons

Nov 8, 2018
0

Management at Meijers on 28th and Kalamazoo??? The store parking area is always filthy. The area for carts inside, is filthy. The bottle return area filthy. The restroom are filthy. You're not stocking the shelves like you should. I love Meijers, I'm not going to any other store.

Hire the right people, with the right attitudes. I have shopped there over 30 years, and will continue. Again, I love Meijers

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H. Vogel,

Nov 3, 2018
0

I was unable to find a product and asked ,May S. to help me at the Meijer store in Three Rivers,49093,Mich. She went out of her way to locate that item. She make me fell that I wasnt the only not able to see what is in front of me.

Also, the staff that work on the floor are courteous.

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Nancy R Williams-Shelton

Oct 22, 2018
0

I have purchased multiple t-shirts from my local Fred Meyer store every year. I loved the Indigo brand shirts and wore them every day as they worked well with my country life style. As usual, I made my trip to our Redmond, Oregon, Fred Meyer store and excitedly purchased 8 new shirts.

When I arrived home, I immediately washed and dried the new shirts. I noticed at that time the material was inferior to previous products and in looking at the name see that "dip" is the manufacturer. I truly wish I had not removed the tags and washed them or I would definitely return them. They are horrible.

I will never buy another item of clothing from Fred Meyer. So I just blew $50 on rags and am very disappointed that I now much try to find alternative daily shirts.

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