I starting having a problem with my cam shaft adjuster on my 2013 Mercedes Benz. there was a recall for 10yr or 120,000 miles. I was never made aware of this and I have tried to contact my local dealer in Fairfield, and no one called me back after several tries I had to contact Mercedes Benz of America which I learned was available to me by a friend.
now my car is not eligible to get fixed. this is not fair and bad service. I feel this should be covered.
Worst company ever dishonest, crocs!! I hope they don't take advantage of you like they did us. 000, they did not disclose that it had issues until we signed paper. They falsified information.. This company rates a F and 80 consumers have filed complaints against them with the Division of Consumer Affairs.
2018 complains state that 21st Century Auto Group failing to disclose to consumer prior information concerning the vehicle. Buyers beware of your hard earned money this company is a rip off.
If I could rate the Mercedes Benz service Dept and their new policies a zero I would. I’ve always recommended and spoke very highly of Mercedes based on the experience and service that they have given. Not anymore. I’m totally disgusted with the changes that Mercedes has chosen to make when getting your car serviced.
I’m on my 3rd Mercedes, meaning that I’ve been getting my Car serviced with them many times, which is supposed to be convenient. They have made it so inconvenient for the customers by requiring a major credit card instead of being able to use your debit card to hold when needing a loaner car.
I get to the dealership think that I was getting a loaner only to get there to find out that they do not Accept debit. I have always used a debit card however without being told this…
Robert Blair the service advisor doesn’t read or answer his emails. He doesn’t return his calls. He said the car was ready when I went to pick it up the Vallet said I would have to wait because the car hadn’t been washed yet.
I was in a rush I couldn’t wait. All in all I was disappointed on many levels. It’s been a bad experience all around. Will try to avoid going there ever again. Wouldn’t recommend this car dealership to anyone. Very disappointing.
You would think Mercedes Benz would have higher standards. I would have probably have gotten better service in a cheaper car dealership. Definitely not worth the money.
I am very upset with 2021 E350 and MB service. It is not even 4K miles and it has so many issues some are very critical. I bought car from MB of Flemington, as dealership is far from my house, i called MB of Edison and as I did not buy car from them, they technically told me they will not service, with critical issues first they told me to come same day, operator called me in 2 mins and
told me as car is not purchased from them, despite of critical issues, they told me to call back after 20 days
They dont respond to my complaints about the sales and management team. I’ve requested the ownership to contact me, they are completely non responsive. They represent your brand. The Operation mgr, sent me an insulting response, in which I’m happy to share with MB.
Refused to service my 2012 S-Class due to the following reasons: 1. My vehicle has never been serviced at this dealership. 2. My vehicle is over ten years. 3. My vehicle has over 100,000 miles.
I've had my car for 10 years and this is the first time I have a complaint. Car was brought in for an oil leak on Oct. 14, 2022 and was informed after inspection that there was not one but two leaks.
I gave the ok to repair both leaks ($1445). Two days later I saw oil on the floor of my garage assuming it was just excess from the repair. A few more days passed and the leak was still there so I texted my service advisor and informed him of the leak with an attached photo.
After not hearing from him I called a few times and finally got an answer from another advisor. I was told to just bring it in. I brought it in on Nov. 4, 2022. Initially the informed me in the waiting area that the mechanic was unable to find a leak.
Minutes later I was told that I had a third leak and it would cost me…
2021 Mercedes’ amg glc 43 has been in the shop for more than 3 months due to lack of parts Availability. Steering rack is on back order indefinitely meanwhile I have to make payments in a truck that I can’t drive Why is Mercedes’ selling new CAes when they don’t have replacement parts My ii ran out of rental and now I have t
My 2021 Mercedes’ amg glc 43 has been in the shop for more than 3 months due to lack of parts Availability. Steering rack is on back order indefinitely meanwhile I have to make payments in a truck that I can’t drive Why is Mercedes’ selling new Card when they don’t have replacement
I ran out of rental through my insurance and now I have to pay out of pocket to rent a CAr to deive meanwhile customer service is not helpful in providing me at least a Loaner . Mercedes’…
My 2021 Mercedes’ amg glc 43 has been in the shop for more than 3 months due to lack of parts Availability. Steering rack is on back order indefinitely meanwhile I have to make payments in a truck that I can’t drive Why is Mercedes’ selling new CAes when they don’t have replacement parts My ii ran out of rental and
now I have to pay out of pocket to rent a CR to deive meanwhile customer service is not helpful in providing me at least with Loaner . If anyone is listening please call Le For Help at 7328903117
I Have had my 2007 e-350 in the service dept. for 3 weeks and received no resolution The car cranks but won’t start and the car also was stuck in 3 rd gear once. I have made multiple calls to the service department and am getting no answers from the service advisor or the service manager.
Please help me with this issue.
Completely USELESS Roadside service. Pushed the SOS button when I had a catastrophic car malfunction during a raging rainstorm on a highway. Was allegedly connected to roadside service which after 20 minutes of a recording telling me I would be connected to a representative shortly I decided to disconnect and push the button again.
The call was again answered and I explained how roadside assistance never answered my call the agent had the NERVE to tell me to quit yelling!! Trucks were flying past me as I sat for almost 30 minutes on the side of a highway getting ZERO help from Mercedes.
It’s not my job to coddle operators whose job it is to service my expensive car. Asked for a supervisor but was only connected yet again to roadside service who didn’t answer for about 20 minutes. After…
I have a Mercedes and am a multi car owner have been for many year ,own a independent high line repair shop previous Mercedes employee,with competent ability to replace an ignition lock in my own shop on my own car ,which I have proof of ownership. I understand TRP, I am not asking for a part for a customer,but for my own car I will not pay Mercedes labor to repair my own car.
I don't think you would pay Uber when you could drive your own vehichle unless you are an idiot,which i am not. We need to resolve this now,I am not going away,this is personal,and I believe falls under the right to repair laws.
Ineed something in writting from you to Mercedes Of Wilmington who is my parts supplying dealer for my shop that for our own cars we can buy whatever parts we want. Your prompt attention to…
Rich Roberts545 CentavoRedding, CA 96003530-953-5031530-953-8727 Hello. My name is Rich Roberts and I'm a retired customer service VP that worked for a Fortune 25 company. I desperately need your help as I'm asking you to investigate the unbelievable number of unreturned calls and lack of information/updates/confusion/vehicle resolution requirements shared by both your service associate and site manager (Literally hundreds).
I am at my wits end and no longer know how to resolve this issue. To manage the length of this email, I'll try to offer high level information and I'm willing to share in depth details if you need them.
In 2021 I was living in California. I have several Benz's, but this issue is in reference to my 2007 Mercedes Benz s600. This car was sitting in my driveway unused as…
I am an African American woman, and I am writing to complaint about the horrible service that I received on Monday, August 8th at 10am, at the Helms Brothers located at 40-01 186 St Flushing, New York. This was clearly a racist incident because there were several customers at the dealership that were treated very differently than me.
I have been a Mercedes-Benz customer for over 15 years. I brought my car in to be serviced for a problem with my air suspension. Upon entering the service department, I was met by a very hostile and racist employee, Denise Guida. Nonetheless, I proceeded to conduct myself in a very professional manner. She asked me for my I.D., insurance card, and credit card, which I handed to her. I handed her my drivers I.D. and my driver's license renewal form (temporary…
We bought a Airstream Interstate Class b in Jan 2022. The class b came with one key fob. We were told we would have to order another fob from the Mercedes dealer - which we did in May once all of the repairs were made on the vehicle so we could use it.
As of this date, we still are not able to get a replacement fob for our class b. We are told Mercedes decides who gets another fob. I sent an email to dialog@mercedes-benz-com and received a reply on 24 August that my email was forwarded for further processing and verification.
I cannot believe that 1) it takes this long to get a replacement FOB, 2) Mercedes decides who gets a replacement fob and 3) customer service is nonexistent even at the local level. I need a replacement FOB for the Airstream.
I was under the impression Mercedes was…
My 2015 S550 Mercedes Benz windshields evidently have a manufacturing or otherwise defect. This is the 3rd replacement I am having to make in 3 years - essentially replacing a windshield every year the car is fully used. With no evidence of a cause, a crack emerges in the windshield and spreads rapidly across the windshield.
Whereas my 2001 S430, that I have had for 21 years and with over 350,000 miles, I have never had to replace the windshield. Now given the technology tied into the windshield, my dashboard this morning went blank as I tried to change the radio station and when I started the car this morning, there was a message that flashed on the dashboard indicating the windshield associate problem, but
it disappeared before I could grasp what it was saying. RBM is saying the…
I wanted to bring your attention to the services provider to my Mercedes Benz on 8/2/2022 at 1810 Howe Ave, Sacramento CA. I was told to pickup my car on 8/3/2022 and sent my son to pickup the car. My son was told that the car key was missing and come on other day. How can they do that without giving any replacement car. I am so frustrated by the your service. I had important meeting and that was missed. The person name is Jason who is taking care of my car service.
Please look into this matter.
The service department really needs to work on their attitudes and professionalism. I do not deserve to be spoken down to based on my age or gender, that is beyond disrespectful. I don't appreciate being told 4 different things from four different people on my way to yet again another different service advisor.
I also would like to note that no one listens, and that I had to repeat 4 times why my car was there. To finish this out, my car was brought in for a routine service on a Thursday and was kept til Monday and while I understand you may be backed up, do not continue to take appointments when you can not complete them in a timely fashion, waiting for days is ridiculous.
Then to have my car back for just a week before the check engine light comes on is unacceptable. I call the…
I had my car shipped to Euro Motor Collision Center for repairs. My car set for 14 days before I received a quote for the bumper and additional 13 days before they estimated the cost to replace my alternator and serpentine belt.
A total of 26 days and no service. The Mercedes representative quote me one price for labor and 4 fours later quoted me another price, but did not find any additional problems with my car. According to Mercedes, they charge to different fees for body labor and mechanical labor.
They approved the estimate for $1619 and then sent another bill for $2084, 4 hours later. One manager stated that he felt is was unfair for them to resend the first estimate. He will need to refer to another manager.
The second manager refused to honor the first bill and was very…
Mercedes Bbenz road assistance is the worst thing you can imagine. They say it with Pride but in fact their Road assistance in not there at all. I had a flat tire on my 2020 Mercedes SUV on June 26,2022, tried calling their road assistance and was kept on hold for 3 hours.
Finally hired a local towing company. Tried to complain afterwards and after 3-4 days I got hold of someone who registered the complain. A customer service executive called and told me someone will get back to me and that was on July1st.
No one has called me and it has been 2 weeks. Now that executive who had assured me does not return the calls either. I have left 2 VM messages. Do not rely on their Road Assistance it is worst than not having it.
I am extremely sad and disappointed. My wife and I have been Mercedes…
I ran over something in the road with my car and it made a hole in my tire and did some damage underneath near where the tire is. I have purchased the wheel and tire insurance when I purchased the car.
I had the car towed to Mercedes but was told by them they were not going to honor it because I had an accident . I did not have an accident I ran over something in the road that made a hole in my tire and also caused some damage underneath where the wheel is.
They told me it had to go to a body shop so it was considered an accident and would not be covered. This insurance says it would cover road hazards? I did have the car repaired and had a new tire put on and paid for it.
I dont understand why it would not be covered.
account #5001001045001 WE have been trying to buy this car off lease since 4/48/2022. Mercedes Benz Financial has LOST my private financial info 3 times . I have recorded all my calls and shipping of my info . I have repeated calls with no answers !!!!
I WANT my info FOUND !!!! you can call me at 516-652-8343
I have a 2019 Mercedes-Benz CLA 250 4matic iam having problems with the back windows leaking into the back floor boards. It's the small window in the door's. I only have 36 000 miles on the car. I need Mercedes-Benz to replace the small windows, it's the only way to fix it.
I own a 2019 CLA 250 4matic it's the Jupiter Red .y paint on the hood of the car is fading really bad. Its not from the Sun.I took it to a paint & Body shop and there the ones that said it was not from the Sun. I don't think I should have to be the one who has to pay tooo repaint the hood.
I've called 5 times to attempt to speak with someone to get the secret code for my radio. I've called Motors Werks in Barrington and they told me to call the dealer I bought the car from. I will NEVER buy anything from Motor Werks.
I'm on hold again for many minutes and waiting to speak with someone whom I'm sure will not help me.
The GPS on my 2022 GLE450 is terrible and dangerous. I live in Florida with many toll roads as I am going down a toll road with the cruise control on the car will try and slow down or stop because it thinks I am going through a toll booth even though I do not have to go through the toll booth as you can stay on the toll road with the high speed toll lanes.
It will also take you off the highway and then put you back on for no reason. I have several cars with GPS and none will act like this car. When you try and call the service department at Mercedes of North Orlando it is a automated service and you can wait 20 minutes or more and then not be able to talk to anyone.
I have owned BMW's, Lexus, Infinity and many American manufactures and by far Mercedes is the worst. I cannot believe they…
, Saint Clair Shores. The reason I am filing a complaint against this dealership for how I’ve been treated. I was involved in a car accident 04/27. It was a minor accident where my tire was damaged. This was not a major accident, but because this is a Mercedes I was told by a tire shop to send the car to Mercedes to be fixed.
I called Mercedes dealership; which I use them for my oil changes any services that I need. When I called this dealership they did not want to take my car they were sending me to different dealerships that were not Mercedes; I just felt like they did not want to deal with me.
I was calling these different dealerships (they were sending me to Cadillac dealerships knowing they do not handle Mercedes cars).
Finally I got someone who told me to bring the car. I had my…
I have a 2014 Mercedes SLK 250 The padded leather on the door of the glove box has separated from the box. I had the same issue in August of 2019 which resulted in replacing the box. Since the same problem I had in 2019 has reoccurred, I question if their is a recall or a better solution.
Can it be glued or reattached with a hidden mechanical fastener? I do not want to fix it, replace it every three years. What can I do?
I own a Mercedes GLS450 with less than 50000 .. The dealer charged $1600 to replace. The internet is full of lawsuits on exploding sunroofs.
Mine exploded then shattered . No Rock ...No other car passing... No Tree .....just pulled it out of the garage. But there is no recall....
I have a 2020 gls450. I was notified by Mercedes that the car was due for maintenance. Made the appt. for maintenance at the dealership where purchased. Five days later I showed up for the scheduled appt. and was told there were no loaner vehicles available.
so I cannot have the car serviced due to not having other transportation. The dealership could have contacted me advising no loaners cars but that did not happen. The distance to the dealership is a significant drive, total 40 miles taking a large gap of time out of my full day.
This dealership (park place grapevine) has been nothing but disappointing since the purchase of my vehicle. Two months after purchase there was a noise coming from the right front side of the vehicle that I considered needing attention. Took the car in and…
Took car in for recall when I received car back it wasn’t right making noise, not performing. Took it back 4 time and still no resolve. Took car to Mercedes’ Benz fort Washington and they said work was done completely wrong and I had to pay 800 to correct work, that was recall, from cherryhill mb. I need resolve. John majka 2154171161
Have leases 3 vehicles. The second vehicle needed a brand new engine after 10k miles. My present vehicle just stopped working. Alternator starter and battery went bad. Now after a week in for service another part is bad. They think because it is covered and they give you a loaner this is acceptable. Mercedes are lemons.
I will never lease another. JUNK!!!!!!!
A model disaster
This S 21-22 class model has nothing to do with the previous ones, it is a very bad car. I'm a lifelong Mercedes user and it shows that their technology is rough. It's been giving me all kinds of problems since I bought it and in my opinion, it's a disaster. When I go to the car dealer Mercedes (Marbella) the feeling is that they are doing you a favor by serving you, I am unable to remember the times I have gone with only 10,000 kilometers in the car. All the electronics are faulty and to this day I am still without a car. First one piece, then another, the battery...I paid a fortune, 140,000 euros, for a vehicle that is far below any high-range car. I have been forced to ask them to return the car or find a solution and I have only managed to wait in vain. In addition,…
I have been leasing cars from Mercedes since 1995. Paramus Mercedes is the worst car dealer I have ever dealt with in my life. Everything I complained regarding this car from the begining, they denied. Now when it's time to turn it in, everything I had pointed out was wrong with this loaner car I leased they agree with and say I have to pay ($5000) for.
Prestige Mercedes, who formerly owned this dealership, I never had a problem with. I only put around 7000 miles year on the car. This car was to have only 6000 miles on it; when I got it the mileage was 10,000. Jim Merchant 201/224-3131
I brought my wife’s 2013 Mercedes-Benz 2013 to Delray Mercedes for the second time on December 17, 2021 because the car wasn’t shifting into gears properly. I was told the first time I needed a new battery, the second time I was told that I needed a transmission hydro controller. 00. 00.
The Mercedes only had 35,873 miles. I spoke to your representative Debbie on 12/20/21, she informed me that if I would have called late that Friday something could have been done. She told me a senior representative would call me today, December 22.
I called because no one called and reached Hona, she told me that all she could do was to give me some type of credit for future repairs. I have never had transmission problems in all the years that I owned many automobiles.
I have been fortunate to own many…
On October 11th 2011 I took my Mercedes been in to have its 100,000 Mi service done and fix the gas indicator gauge the cost for this whole service was 3700 I received my car one month later before they were able to get it done three days after picking up my car my check engine light continue to come on I took it back to Mercedes contacted them three days later let them know there was an issue that I didn't have to prior to sending it to him when I took it to Mercedes all they did was reset it and
said they checked everything and everything's been fine I've had my car back approximately two weeks and in that 2 weeks the check engine light has proceeded to come on at least a dozen how could you pay $3,700 for some service and then receive your car back with more issues I took my car to the…
The deal I thought I agreed on was not what showed up on contract. When I tried to contact no one would call me back. After a week I was able to argue my point with finance manager I lost.
The problem I am having now is no title are paperwork to get vehicle tagged and registered. I have sent e-mails and called and no one has responded. What kind of service is that for a company like Mercedes? I would like to tag and register my vehicle and move on but no one will respond.
Can I get some help? Thanks
My wife forgot to take out the ignition key, the battery lost power overnight until this morning I found out the key was still in it. I called M-B Roadside Assistance Dept. and waited for a very long time to get a person to answer the phone.
I told her that my car needed a jump start. Gave my address. She said the service guy would be on the way within an hour. But after 3 hours still didn't see anybody coming over, I called them again, waited a long time until somebody answered it finally.
She said the record showed that the service guy just confirmed the jump-start job was just completed at 2:32 PM, funny thing is this was the exact time shown on my wall clock! There's Nobody showed up! The lady who answered my call had to assign another person to come over.
She said the first guy was…
I took my 2019 Mercedes E 450 4matic for scheduled service to Mercedes of Fort Myers recently. They replaced the windshield wipers, and since then they are chattering. The wipers were fine before service, but since then they have cleaned the windshield and replaced the wipers twice to no avail.
This past Thursday I called the service manager, Brian Hayes and left a message that the wipers were still chattering. NO RESPONSE FROM THE MESSAGE I LEFT. I want the problem they created on my car resolved. I’m tired of driving back and forth to resolve a problem they created.
No call back from-the service manager.
On Wednesday 16 th June my truck broke down selecting no gears. The truck was towed to local Mercedes truck dealer “MB Truck and Van NI Ltd” After a few days they reported back that they had stripped the gearbox out of the truck and
that it was damaged so badly that it could not be repaired even the casing was cracked. 00. Which would not make repair financially viable. I had the truck and gearbox returned to me then sent it to Shelly Transmissions in Wolverhampton who said they could repair it.
After a couple of days they emailed me requesting a component number for the damaged “Range Change” which was missing from the gearbox, I asked your…
Hey, I called Mercedes road assistance on 19 jan because my car dashboard was saying unable to switch gears and i was unable to move my car. They send a local mechanic to boost the car but it was not related to battery, there was some about problem.
Calling them again they were like we will call you back. Its being 6 days today i am waiting for there call and pick up the car. My car is still standing in public parking. Calling them every morning now they are not picking my call.
I have tried to get into contact with an agent to get a collection appointment booked for my vehicle numerous times and everytime I do an agent seems to be busy or not interested.
I received a couple of calls earlier on in the year about what I plan to do with my vehicle, to which I said I am planning on returning the vehicle. I then offered a to book an appointment and each time I was told to wait until closer to the time. Then around a month before I received another phone call and seemed like he was happy to book an appointment which I thought was good, Later on in the phone call he then started talking to me about trading my car in for a new model which I said "No" to and asked to book an appointment to collect the vehicle. I was then left a voicemail a couple of weeks later saying…
I broke down on the 11December with my 2018 A200,my car was towed to the Durban service Centre,today is the 27 December my car still isn’t sorted out nor have I received a courtesy vehicle from Mercedes.I call everyday pleading for a vehicle ,Durban service Centre only submitted a request for a courtesy vehicle on 24 December,that’s after 2 weeks.Rentals haven’t called as yet.
Mercedes Benz of Baton Rouge:
The positive: I purchased a Certified Preowned Car at this dealership 2 months ago. The sales person I worked with (Mason) was very nice and helpful and found a car that I fell in love with. The interior was in bad shape and the leather needed to be repaired so that was a condition of the sale. So I bought the car, traded in my other car, and scheduled the leather repair and DuPont protectant with service.
The negative: This car has been nothing short of a service nightmare since I purchased it. I dropped off my car to have the interior of the car repaired and the DuPont protectant applied. When I went to pick up my car, only the DuPont was applied and the seats were still in the same horrible condition. The service employee told me he was unaware that they…
I own a gla registration number UP 78 EX 8000 serviced from SRM Smarthoops lucknow on way back from lucknow to kanpur i needed to use the wiper as well washer but was surprised to feel as the wiper was runnig dry as no water was coming from the nozzle so i called service station and spoken to the supervisor he asked me to open the bonnet and fill water in the reservoir tank this is the quality of service given by the dealer and return they are asking to do it yourself very much disappointing please check
Dear Car provider, Recently I bought a Mecercedez Ben c200 2019 SPORTS. The Sales person explained all the features of the car including NAVIGATION on the Circle on Rt side behind the wheel. The sales person advised me to go home after purchasing the car and advised to try the Features.
I tried and did not work. I can only see the GLOBE but not the MAP. I contacted the Dealer and showed it to sales Person. He advised to give it to service Dept and I left the car with service Dept. for a week.
After one week they said,this car does not have that options and can not be fixed. My questions are: 1. If that car does not have the options why they gave me wrong informations. If options is not there why did they send the car to the service Dept.
They advised me to see Manager who was very rude…
Can I make a compliant on Benz Dealer in Unley branch of Adelaide? I bought a GLE 250D on 16th of September and one bar I the trunk has been missed on the day of picking up car. The manger promised me that he’ll take responsibility for finding it out and also some scratches on the side of car because it’s a demonstration car.
The manager promised me he can print it off for me but today is already 30th of October, nothing has happened. I rang them twice just ask me to wait and contacted our salesman as well, however he said would let boss know and no reply as far.
I just felt not being listened! Such a great brand but so sucks service! looking forward to your reply!
I called them last week and said that I need a loaner. Obviously, they didn't follow my instructions today. And even pretend to find out if there are any loaners for me. The most ridiculous thing was they take me to somewhere to rent a sticky car.
1. too much engine vibration for the car not even taken an step 2. its less than 3 year old now, started rusting everywhere except the plastic and fibre. I was about to upgrade my car to thr brand new c43 amg but I think if I get it It will be a pain in my a**.
took 3 days, gave me a shitty car nothing is fixed. what kinda service is that.....?