MetLife

You can never talk to an English speaking person. You always have to talk to a foreigner nothing against foreigners, but you can’t understand them half the time and they mess up your information. So, please stop using these foreign vendors to be the representatives.

Hi, I was diagnosed with major medical issues after getting Long Haul Covid back in November 2022. Your company was nice enough to pay me partial payment claim of short term disability from 13NOV22 to 31JAN23. Due to cardiac issues as well as other major medical such as cirrosis of the liver and hemachromatosis I have been at doctors almost daily since November.

My doctor would not permit me to return to work under my health conditions until 26MAY23. My doctor sent mega paperwork including my spreadsheets I kept track of on all my numerous visits, she sent all my physicians and medications they asked for.

It has now been TWO MONTHS and no one will finish paying me for 01FEB23 to 26MAY23. I have called numerous times, I have filled out your rediculously short form complaint online and no…

thank you

I am beneficiary on a policy of a deceased policyholder. I have tried repeatedly to obtain information. Been lied to in order for the claim dept. to cover their mistakes. To date the final settlement has been forwarded to an unknown party's bank account.

The claim dept tried to play it off as it was my account. At no time did I authorize a deposit into my bank account nor do they have my bank account routing or account number. They continue to lie to me.

I would never approve this transaction as a victim of fraud and elder abuse I give my personal information to NO ONE. I want this situation rectified immediately or I will file additional complaints and contact the PA Insurance Commission.

This is appalling customer service and I believe the insurance commission will look into other…

I filed for short term disability the cksim was approved. At 30 days it was then denied saying they needed more paperwork from doctors for the most recent visit. I tried telling them that the original papers they approved my claim for are the only ones available as I'm awaiting my next appointment.

So since the doctors couldn't get me in any sooner and provide this new paperwork yet my claim has been denied.

2nd time for complaint: we bealieve we are getting billed for a supposed loan with Metlife. We do not have any information regarding this loan or any signature from us on any paperwork. We have sent letter to corporate at 200Park Ave and was signed by your rep.

Nothing has been done Alan E Hoffman policy #23112949A. Tel 8478040049

Crooks! Absolute crooks! They claim to have sent my reimbursement (because I had to pay cash, over $4000 because my provider does not accept insurance believe it or not) to my provider despite my written wishes to be directly reimbursed.

My provider provided proof of having never received any money from them. After dealing with their denials, runarounds, being lied to that the error had been corrected and the check sent to me (four times I was told that lie), I STILL HAVE NOT RECEIVED A DIME!!!!

IT'S BEEN NEARLY TWO YEARS!!!!

I have called MetLife Customer service multiple times per day for over a week. Each time I have to provide our personal information and when I finally reach a customer service representative and ask to be transferred to a Maturity specialist ( I have a matured policy and

need help in completing forms) I have to provide all information again to get transferred and then I do not get a warm handoff, they transfer me and the phone is cutoff immediately or they transfer me to the main customer service number again. So frustrating.

I CANNOT REACH A MATURITY SPECIALIST. CUSTOMER SERVICE REPRESENTATIVES ARE TOTALLY INCOMPETENT AND UNRESPONSIVE.

not one callback gave my phone number).

I have been unsuccessfully trying to convert my term coverage with Metlife to a permanent policy. I have been advised by both Metlife and my former employer that my policy is convertible.

However, Metlife keeps transferring me to Barnum Financial Advisors who do nothing but try to sell me a new policy after demanding I see a doctor and provide blood work and urine specimen. My policy is suppose to be convertible with no medical questions asked.

It even says that on the application my employer filled out.

However, Metlife provides no option to convert without a person going through the third party company whose focus it appears is sell a new policy and they make sure to make the conversion option sound as untenable as possible, even ignoring the persons requests to convert and/ or…

The customer service person I was talking to Jessica Grant, was the most snottiest, rudest person I have ever dealt with through this company it was disgusting. I can't believe the way I was talked to. Interrupting me, telling me I'm wrong and need to stop talking like that is not how you treat someone, sorry if your having a bad day but come on this is your job.

I hope she gets talked to for this it is unacceptable! And makes metlife look awful!

I have sent MetLife all the documents they have requested over five times. Had cancer surgery on October 5 they keep asking for information keep sending it to them and they keep making new allegations that they need more paperwork..

I feel very deeply disturbed that they continue to make excuses not to pay out on a claim. Talk to over eight representatives and they all assured me that all paperwork was in since November 11 and they continue to tell me they are still waiting on medical records.

I wish I could give a negative 100 rating. I have had the same reoccurring problem with claims being processed incorrectly. I need to speak with someone in management asap.

Met Life refused to pay benefits to me after my dad died because I'm adopted. They strung me along for months after paying all my brothers and then finally said I get no benefits even though my birth certificate lists the exact same mother and father as all my brothers.

This is illegal. Furthermore, both customer "service" reps Jason and Andrew were incredibly rude as they kept insisting I was not a daughter.

I work for a financial advisor and I have advised him to NEVER write a policy with you again because of the ridiculous amount of time it takes to service the policies we have sold. YOU ARE A COLLOSAL WASTE OF TIME AND MONEY FOR ADVISOR'S OFFICES!

Working with your customer service department is PAINFUL. Today was just a typical day... it took me literally from 10:00 this morning until now (5:05 and I'm still on hold) just trying to get a client's address changed on his accounts. Your front line phone reps are abysmally trained, are just reading from a script, don't take initiative, are not empowered to problem solve, or just don't care to. Requests for illustration, forms, statements or premium notices (which BTW should be available on your website, but more on that below) frequently…

On February 2022, I submitted documents to the critical illness department( Policy 5147582) March 2022 I contacted the department for an update. was told Joanna Alvardo is the representative handling the death benefits claim. I contact Ms. Alvardo at 813-983-4754 and emailed her jalvarabo3@metlife.com. I sent another email to kim.fayerweather@metlife.com (no response)

I called again on September 27, 2022. The family is looking for an update and communication. Metlife is failing to reach out by mail or email.

I have copies of emails sent to the employees of MetLife

My company moved in April. I have tried to change my address with MetLife so my remittances and other notifications come to the right place. I have not received a remittance form or confirmation of receipt since May. I have called repeatedly to get my address changed.

Each time I'm put on hold, transferred from rep to rep, and after an hour or so, then call is dropped. When I do manage to speak to someone I get contradictory information. I was told my account has been inactive since 2013!

I was told I had to complete a form, which they would send it to me. It never happened. When I called back I was told there are no forms, I had to send a letter on my stationary. I did that on Aug 3rd.

On Aug 30th I called again. I was told I had to complete a form, not write a letter. When I asked for…

I have been waiting to post EOB from August 31, 2022 to September 6th, 2022 I feel if they can post a trace # or a Ck # they should send out paper checks for those dates so that the Provider can post the payment to their patients account. I have called and no one can give me a time as to when we will be able to have access to that money.

I have been trying since last month to surrender a policy the first one I sent in PDF they said there were two things missing I corrected those and have sent in six more since then no one seems to know anything they claim they haven't received them they've been sent to customer service at MetLife blah blah blah dxc I spoke to one of your representatives today a Catherina who claim she couldn't give me her employee number when I asked her for the number to corporate she gave me a fax machine number this is totally unprofessional and

I can't stand for this lack of decorum in your company my number is 248-722-2939 someone needs to contact me about this because you know this is not the end I need to get that policy surrendered before I lose my home

I am filing a complaint with MetLife due to the inconsideration and lack there of for my disability. I Have been dealing with MetLife for the past 3 months in reference to getting my disability approved. I went out of work June 24th in which my disability was approved for two weeks.

I was then told by my disability leave specialist Josh phone number: 315-792-2753 (Cassandra Stewart is his Manager) that I needed additional medical records in order to receive an extension. I provided all documentation to Josh as requested. Josh dragged his feet on getting my documentation submitted for approval.

I did not receive any updates in reference to my case unless I called myself and when he did call me back he had a complete attitude. Josh had not empathy for my current situation and he was…

72 each month. I noticed on my July bank statement that this amount had not been deducted from my account. On August 17th I brought this to a representative who was looking into it and was going tocall me back since march22nd I have spoken to 7 representatives and now been told I cannot have coverage and will refund the 3 months I already paid.

All this tIme I have been given the run around and be perfectly honest relieved I am not doing any business with them the representatives need trainning and this company cannot be trusted to the point of mis-representation.

called the 833-642-1007 phone number and was diverted to the philippines on 3 occations within an hour. all i needed was to run a illustration on one of my clients whole life policy client wanted to stop making payments to his whole life and wanted to see what would happen to his policy.

the first two people did not know what i was asking for the third informed me that met life does not run illustrations on the policy i was asking them to run a inforce paid up. asked for a supervisor or manager and was informed that non was available. terrible customer service

Called to check values on life insurance policy with MetLife was verified through auto line first and got the values thank God! which Auto line specially stated when customer service answers I will not have to verify my self again, we’ll that’s a lie because PICHIE the over seas lady I could not understand a word that lady was saying she was no help what so

ever and pissed me off asking all the verification process all over and I explained to her I was already verified but she would not help me otherwise, btw she does not speak or understand plain English very bad! Not the face of MetLife I know!

Because she can understand you she chose not to communicate properly with me!!! Period! Bad customer Service Ask for a manager and she said there are no managers just her! Bullshit! What a lier!…

After numerous phone calls and ever changing requests for more information from MetLife, I have been informed MetLife will not reissue a check for my grandma's annuity payment from November 1, 2021. Please see attached for more details.

I am writing this complaint because , I applied for short term disability November 2021 and still have not received anything. The status of my short term disability and long term disability is showing active, has been active since June 1, 2021.

My claim number is 222111176792, the person that was assigned to me as my claim specialist, is Nancy Foley. She has not did anything concerning getting the claim approve. She do not return calls or follow up with what I am to do or not do.

I never received a letter stating the claim was denied and why to conduct a appeal. Which is what Nancy Foley had me to do. She do not return calls or get back to me . It is simply neglect on her part..

I checked back on short term disability because it was showing active with Tandem HR. I checked back in April…

She was very nice . After that I left message in her voice mail . She had never return my call. Today i just called her to asked about my policy she was so uncouth.

Systems not allowing agents to process payments, you call put on hold for long times in excess of 30 minutes each time for someone to pick up and say sorry that is handled by someone else and then the process repeats. You can not be such a large company and have such horrible customer service.

ON 3-17 APROX 11:15 AM CST I CALLED TCA DEPT OF MET LIFE ABOUT MY LEGAL COURT DOCUMENTS THAT I EMAILED TO THEM ON 3-14. THE LADY I SPOKE TO WAS DIFFICULT TO UNDERSTAND, HER VOICE WAS EXTREMELY "RASPY" LIKE SHE WAS ILL OR GETTING OVER A SEVERVE SOAR THROAT.

but then said it wasnt up to her , another dept would review them. So I pointed out to this lady who WASNT A LAWYER OR LEGAL AID that those COURT DOCUMNETS cleary appoint me as my sons Guardian an Conservator AND CLEARLY STATED IN POINTS 4 AN 6 THAT I MAKE ANY AN ALL FINANCIAL DECSIONS REGARDING MY SON.

Then I asked for a supervisor which she claimed was not available till next MONDAY. tried to transfer me but they were on a call, SO I CLEALRY ASKED for email address or phone number for there LEGAL DEPT. so after 26 min phone call and…

I have 2 policies with MetLife: Life and Home. I needed to upgrade Home Insurance policy 6043103010. I could not get a customer rep on the phone for hours at a time. I wrote few emails from MetLife web site and got no-reply.

Finally, I wrote an email from Farmers web site and received a response with ticket # 055833297. That was on 02/23/22. Email said that it would take 'couple of days' to get back to me with the resolution of my ticket.

On 03/02/22 - still nothing. So, I called this number 1-800-438-6381. After holding for 15 mins, I finally got a real person Michelle from Farmers. But she could not pull up my policy from her data base! So, she had to get some help.

It took her 1:15 mins to do this simple task: to upgrade my policy. But I didn't receive any confirmation and didn't…

Will not give any reason why STD has not been processed and won't call back to give status.

I have been a member with met life disability insurance, for over 10 years and contracted COVID in 2020, which resulted in my disability )(Pulmonary Emboli ). My claim was rejected for benefits after 2 months I had to fight for an appeal to have my benefits overturned.

After having my benefits overturned, I called the company every day for two weeks and still have not received a callback nor have I received payment. If I could give this company a BIG FAT 0 I would, they are definitely not in favor of the client.

Can someone please help by giving me direction on , how to get a complaint process going to the better business bureau.

Helping my dad who was recently placed in nursing home. He wanted to surrender one policy and assign a funeral home as the beneficiary of a second policy. Requested surrender of first policy and customer service said it would take 5-7 business days.

I am on day 9 and called today and the rep said it would take two more days to process. I turned in a financial power of attorney to Met life and an assignment of the second policy to a funeral home as beneficiary.

I turned both in on January 11. Today is January 18. Customer service rep said it will take 10-15 days for those two items to be reviewed. I told rep those time frames were unacceptable and I wanted to speak to a supervisor.

I was put on hold for five minutes and rep returned saying there wasn't a supervisor around to talk to me.…

Horrible customers service spoke with 4 different people about getting Paid on a life insurance policy Policy never sent correct forms asked to speak with a supervisor none available still waiting for affidavit forms in mail.horrible experience T

This company does not care about their customers on short term disability. I have called everyday for last week to receive a call back from my disability specialist. I have left her several messages as well as her supervisor. I have not received a payment in 2 weeks.

I bills and a child to feed. My landlord is threatening me because my rent is late and MetLife could care less!!!! My job really needs to get us better insurance!!! I will be speaking with Atrium Healthcare regarding the treatment I have received through this process.

Some people need to be retrained or let go!!!! I I'm off work for anxiety and depression. I have had a setback since dealing with MetLife. I ended up in the emergency room because I was experiencing panic attacks every single day sometimes twice or three times…

I am a federal employee. I was insured with MetLife Dental for 3 years. I had no problems getting reimbursed for my Smile Direct Retainers until June 2021. 00 reimbursement check. Their Texas claims fax number employees kept asking for information that I kept providing again and again.

They gave me the run around on the phone and lied to me. I think they just don’t want to do business with Smile Direct. MetLife needs to honor their contract with their customers or tell everyone that they banned Smile Direct.

I had the most expensive $25000 limit dental policy with high premiums which covers orthodontics and any provider. They used every excuse they could think of to keep from reimbursing me, even though they had reimbursed me the year before for the exact same thing, orthodontic…

Try to avoid Metlife to avoid headaches. If you are thinking about life insurance try any other company but not METLIFE specially not in Hungary. Why? You'll have a great experience and you will understand why after signing any contract with them. Once you enter in their net you can't live them without losing almost all your money unless you continue paying. Their service in Hungary is really disappointing.

During many years you pay an annual insurance fee, so during many years, you accumulate an amount. If anything happens and you can't pay, the annual fee on time, the company informs you that they will give you a loan taken from your own accumulated money - without asking if you want or not - and after that, they will charge a high amount of interest. There is no possibility of not…

Requested multiple manager calls. No calls back. Short term disability claim suspended. No call from Met life. I called and gave the claims agent names and phone numbers of the hospital case managers. She never reached out to them. Claim has been sitting in final approval for 4 weeks.

Still no manager call back

I have called for 4 days to add sr22 on my insurance it has never been done I have called back three time and it still has not been done. I have been a loyal customer for over 40 years if this is how they now treat there customers maybe it’s time to look for a new company. I have talked to two customer service reps and two supervisor and still I get no results.

Now who do you call?

I’m so fed up, have to change my appointment for the DMV because they never did there job.

In June 2020 our daughter had a traffic violation in her 2014 charger. We have had continuous coverage for years with MetLife. So we asked our agent at the time, Leslie Hasty to send proof over as requested and she did.

However, the car is in her step dads name-William Byers so it may have gone in his file. So over 2 months ago the Indiana BMV suspended her license and now want $500 to reinstate. We had insurance and i in no way want to pay them $500.

I have written them several times and included the policy number to them to assist it along but to no avail. Met Life policy#129233013-0 and it covers William Byers, Deb Byers & Megan McCarty. I have asked and asked and it falls on deaf ears.

Once Farmers bought MetLife they let our agent go and we were left bobbing in their wake. Can not…

I would give this company a 0 if I could. Despite talking with 3 representatives about the dates I was out, faxing in a form with the dates I was out, and sending in pictures of the form (that I faxed in) with the dates I was out, Met life claims they cannot complete the claim because they have no information on the dates I was out.

I'm trying to settle a claim regarding my dad's death benefit. The claim number is 22106010946. His name was Milton R. Jenner. This death benefit was offered through the company that paid his pension, which was Northwestern Bell, then US West, then Quest...

I was given an affidavit to confirm my POA for my mother. I emailed it, then followed up by mailing the original. Your representative, Lucas Suppa has failed to respond to my request for a status update.

I am not at all impressed with your company. I called the number 800-638-6420, followed the prompts, then crickets...Not even music to listen to which might give me any indication that my phone call is in the queue.

I need a responsible employee to please call me at 402-983-6195.

Terry Jenner

Archie A Hunte 98 Van Cortld"tPk. So. 10463 Re United Mutual Life Policy Insured 50655 & 1811073 Metlife Last contact United Mutual -506 Shoolhouse Rd. PA in 2014 Although Metlife took over United Mutual my policies are not in the Brighthouse system like my Metlife Annuity.

Please give me a valid email or fax number so II can reach the entity that holds these polices I've been given countless phone numbers that lead nowhere. I can be reached at 347 964 0484 Thank you ,

In early May I received a bill for an overdue interest payment on a policy that I do not own. I called in mid May to speak with Louise. I explained that this is not my policy. s. She would send me the loan papers. Louise did that.

I called back and spoke with Den on Jun 3rd or 4th. I reviewed the papers that I received. I explained that I have never lived in Urbana IL and that my MARRIED name is Sullivan but would not have been my name when this policy was supposedly taken out by my parents in the late 50's.

He asked me to send the papers back to him. Since Metlife sent them to me, it seemed rather redundant but I did comply with his request. On the email I listed all of the reasons why this was not my policy and a mistake had been made.

Den assured me he was filing a fraud request and…

My mother passed away and I file a claim over 45 business days. I have yet to receive payment. Just seems too long to process claims. This unacceptable.

I need to speak to some who can help me with issues related to my husbands group whole life insurance that was converted. The premium was withdrawn in September 25 ( $2703.34) but none was withdrawn in October and no policy has been received in the mail. I spent 4 hours on the phone 11/4/2019 transferred to multiple departments and no one could help me. Today I have spent 3 hours on the phone with again multiple departments and no one can help. I have a letter from Metlife with the policy number 219003292 but no one can find a policy by this number. I am so very frustrated!! I need someone to get in touch with me ASAP!!! Trying this since can get no help via the phone route.

can be reached today at 479-979-7727

Stupid agents, who do not call back. I have my claim number sitting since last week, tried to contact them twice but no response. Pathetic service, will make sure to tarnish their image.

Claim number - 301935387780001 adjustor : Kimberly : 8008546011 - 6591

Hi. I became disabled back in Dec 2012. Fell down some stairs and hurt back. Unable to work afterward. I had disability coverage thru my last employer. They declined my claim, I then contested it and it was declined again.

However, I also had my own personal disability insurance policy thru MassMutual. I submitted my paperwork to them the same time I did with Metlife. MassMutual approved me within 30 days. I also was approved thru Soc Sec Disability in record time.

After some time passed, I sent a complaint letter to the president of MetLife. They looked at my claim again and decline it again. I contested it and they declined again. I’ve heard many horror stories from friends and family friends in the past about Metlife.

Just wondered if any of you have?

I would like the name and contact information for the supervisor of Travis W Wood LPC, Psychiatric Clinical Specialist, Metlife Disability. I've asked him to provide this information, but he hasn't. I would like to speak with this supervisor. 4956.

com This person committed a serious violation of the laws regulating confidential communications, and I am now in danger because of it.

I'm a Whole Life Policy Customer for 35 years and now I find myself in a position of having to convert my Whole Life Policy over to a RPU. The reason I'm having to convert my policy to a RPU is because in 2002, acting on Metropolitan's Advice, I changed over to an Accelerated Premium Payment Arrangement. At the time the Accelerated Premium Payment Arrangement seemed like the Logical Approach to making sure the Annual Premium would get paid on time until the policy matured when I was 95.

In the last few years I've started to notice that my Policy's Accumulated Interest was being depleted because my Policy's Annual Dividend wasn't sufficient to cover the Annual Premium of $389,50 and this is after 35 years of having my policy.

I contacted Metlife and Barnum Financial Group both on the…

40 cent. After calling to complain I was then sent another check which still wasn’t the correct amount I am so upset with this company. Been on hold over an hour just to speak with a manager and yet I’m still on hold I would never deal with this company again for anything.

I would like to speak to someone in the cooperate office this is insane horrible service