MetLife

In June of this year 2019 I called MetLife and spoke to a representative about my deceased mothers life insurance policy, She passed away on September 08 2017, and I was told it was cashed in 3 years prior to her death. and the representative.

He also gave me a name of a female who assisted my mother in the conversation to cash her policy in. Well that female does not exist in our lives. we know nobody by that name. It was fraudulently cashed in.

and I found my life insurance policy and a paper stating that since my father had passed away and he was the owner of my policy that would be the soul owner and to get a beneficiary . So I spoke to a representative and he also said that my life insurance policy was also cashed in.

And I did not ever cash it in. So last month I received a email…

This company is full of incompetent workers. My claims consultant Evan Kambury was very helpful, but everyone else has been terrible. I will now be switching auto insurance companies after dealing with my first claim. I never got to speak with the total loss specialist Arielle Bolds, on my case, because she ignored every one of my calls and voicemails, as well as emails.

I also had to keep bothering the claims consultant to even get her to pay the lienholder. I had just bought brand new tires for $600+ a month prior to my car being totaled, and they only added $70 for tires as payment.

If I knew they were going to do that I would’ve bought some cheap crappy tires to put on to give them with my car. Terrible service, would not recommend to anyone.

It has been 5 weeks after MetLife received my Life Insurance claim. All required information and documents were included, and MetLife acknowledges that. MetLife written police is to pay a Life insurance claim within two week of receipt. As of August 9th, the MetLife customer service representatives, are unable to tell me when they will complete processing my claim, and send me a check.

I plan on filing a complaint with the Arizona Department of Insurance protesting MetLife's abusive business practices.

1) In October / November 2018 I submitted a request for a withdrawal of $8,000 net which was processed and electronically transferred to my checking account. A few days later I received a check in the mail for $8,000 which I shredded because I already received the funds electronically. Per my discussion with your Customer Service Rep there was an extra $8,000 withdrawn from my account because of that check, which needs to be returned with the appropriate interest.

2) In February 2019 I submitted request or a withdrawal of $5,000 which was electronically transferred to the wrong account and after numerous follow ups with MetLife Reps, it was subsequently processed and transferred into my account two different times. The extra $5,000 sat in my checking account for several weeks and…

I am an attorney representing an estate of a woman who died ("Decedent"). Decedent owned a MetLife life insurance poliicy on her daughter ("Daughter"). I represent the Executor who is also the insured. I have all paperwork evidencing death, appointment as executor and letter of authorization. I have bene on the phone with Met Life customer service for an hour and 40 minutes and I CANNNOT GET ASSISTANCE.

Joseph is an idiot and keeps telling me that he can only speak with the owner - if he can speak to a dead person, good for him - but totally creepy.

The executor stands in the shoes of Decedent - he should be speaking with me.

ABSOLUTELY FRUSTRATED.

MetLife sent me a letter saying I was the beneficiary of two policies and enclosed a claim form. I filled out the claim and sent it in on March 26,2019. When I contacted by phone to check, I was told it had been received on March 29,2019.

Since that time I have made many calls. I can get no information at all. No one will tell me the value of policies or where they are in processing. It has been 4 months, and when I call, they transfer the call and no one answers.

Please help me find out the status of these policies, or is this just a scam The policy numbers are: 540938353M and 501112605M

My brothers and sister and I were contacted by MetLife over a policy my late mother had who passed in 2008. My brother who is the executor filled out all the forms and information requested and it was received on April 17th, 2019.

It has been well over 90 "business" days that we were told we had to wait. Both my brother and I called and were given what can be best described as the old "run around". ) They won't tell us ANYTHING about the policy!!! Not even the amount??!!!

Then when I asked to speak to a supervisor I was placed on hold and conveniently "forgotten". This is EXTREMELY frustrating for all of us! ) we can expect payment. Thank you for your attention in this matter.

My brother, Steven Gross, & I are beneficiaries of our mother's life insurance policy, listed above. , 2019. He received his portion of funds in March,2019. 26,2019 & returned immediately. I verified with Claims Dept. my form was received Apr.

3, 2019 & the form was in order. As of this date, I have not received my portion of funds, nor any communication by phone or e mail as to why the delay in sending my funds. I have made 4 phone calls to Claims, but get no answer to my questions. Please provide prompt assistance.

I've been trying to get a claim processed since March 2019. They keep saying they they haven't received the paper work to process the claim. The first three times I was left on hold. I hung up after 30 minutes.

Ont the fourth call I spoke to a person who kept putting me on hold. I tried to confirm their mailing address to send the claim to. I told them the address that was on their claim form. The woman I spoke to couldn't even verify the address on their own letter.

One star rating is way too generous.

Was a customer for a few years when we added a 16 year old driver. Rates were high. We switched companies but Met Life continued to take the payroll deduction for 3 cycles. This has been going on for 6 weeks and we have still not received a refund.

In the last month I have not been able to log into my account. Each time I try to sign in with "forgot password", get coded and it will still not let me into my account. Each time this happens I call customer service and they change my password but when I try to get in, it states that my account is not recognized. I am totally frustrated.

I emailed customer service and explained everything and send back and tell me to get in touch with customer service. I do not think they even read my email. HELP!!!!!!!!!!!!! Phyllis

Dear Sir/Madam This is an escalation to the global complaint office/HQ.

Policy holder’s name: Youssef Serry Mohamed Youssef Serry Life Insurance Policy Number: 34016180 (MetLife Egypt) Policy holder’s address: 13 Ahmed Nour El Deen St., Cairo, Egypt.

I would like to escalate a complaint on behalf of my father (The policy holder) who is a vulnerable 74 years old. I have attached a letter of authority for your consideration (Please note that the original LOA has been provided to MetLife Egypt).

I am escalating this complaint as the final response of MetLife Egypt stated that they haven’t breached the policy agreement and they have totally ignored the mis-sale as they don’t even understand what a mis-sale mean. They have also told me over the phone that they don’t deal with Bullying,…

I was a LOYAL MetLife advisor for 36 years and made the transition with Mass Mutual when we were sold, over the past few months MetLife's customer service has gone from bad to worse. I have had elderly clients pass away, I complete the death claim paperwork and when I follow up 2/3 weeks later I am told it will be another 4 to 6 weeks. This is wrong!!

All documents submitted were in order, yet nothing is getting done. Please help!! I would like a response to this! You can email or call #1-216-285-1966. Thank you, Mark

You have no available agents I have listened to over two hours of music and no one answers the line.

I have been giving nothing but the rum around...Call after call lies after lies for My MONEY

Customer service is nonexistent! I was bounced back and forth between FMLA dept and the STD department for two hours this morning. Each department kept saying the other department has to handle my issue!!! They were given a return to work date by my surgeon over a week ago and they still haven’t released it to my employer!

I am due per my employer and per my surgeon to return to work TOMORROW!!!!! And I can’t until Metlife faxes the information they have collecting dust on a desk somewhere. I LIVID! This has been an ongoing issue since I filed my claim two months ago!!!

Even the simplest of requests becomes a drawn out production consisting of multiple phone calls with obscenely long wait times and God awful elevator music

Dear Mr. Khalaf, I am the son, trustee, and executor of my mother's estate. This in regards to the two life insurance policies which were held by my mother, Josephine A Eichele, who passed away on 4/13/2019. Policy # 678612284 Policy # 491509848 All of the requested death benefit forms were emailed on 5/24/19. 5 months.

I rec’d 2 letters stating you have not received all of the appropriate docs- it did not say specifically what was missing. This is a rather goofey letter to send to someone. I had to call cust svc to find out what was missing.

They advised me they do in fact have all of the necessary docs and a check will be mailed in a few weeks. I called and again a few weeks later to get the status and was told you are backed up…

Our complaint is that first all "this is the SORRY ASS insurance we ever had! We only got it because of our agent that we had known for many years, which was a major MISTAKE. We mean a mistake, by getting insurance from a friend.

We have been trying to get a roof since 2009 after Hurricane Katrina. Most of our neighbors have gotten a new roof. Maybe because they have better insurance than METLIFE. We have been fighting with your Lying ASS adjuster(s) for the State of Mississippi.

The last ASS Hole came around when our roof was full of Pine Straws and had the damn nerve to tell the claim agent that he saw some weather damage. Like I told the agent, "How in the hell could that guy see anything when we know that our roof was covered in pine straws from the front to the end.

So, we know he…

My policy number is 21711922 and client no. 53559470 Dear Sir, i have follow up for my policy documents but my policy original documents not yet received Thanks and Regards Chhotu More 9850899764

Filed a claim on my policy #511038224M on 2/27/19. I received a request for a death certificate and bill for funeral expenses which I delivered to the company on 3/6/19. I have not yet been paid despite several calls and many hours on hold.

I am still owed $2,195.

Your representative lied about my two tickets fakingof when I tried to renegotiate my premium.. In order to keep the policy in force. I CANCELLED my policy and now they are trying to get me for another $800+ in premiums...

I'm going to the insurance commissioner about they're unethical business practices

MY mother died April 29, 2019. I contacted MetLife to redeem her life insurance policy. The sent me a form to be completed along with a letter of instruction. The latter was obvious vague in that it stated that an original death certificate was needed only if the policy amount was more than $100,000. Therefore, I did not send a death certificate since it was much less than that amount.

Not having heard from them, I called on June 2nd to inquire about the benefit. I was told that they had received my info on May 22 but the file was incomplete bc there was no death certificate. It was then that I learned that a copy was necesary instead of an original. In addition, it would take another 30 business days to receive a check! No one bothered to contact me to say that the file was incomplete. I…

My name is Hristo Lazov. June 2017 I was diagnosed with multiple sclerosis by MRI. Since then I have passed various tests, all of them have confirmed this illness. I have health policy number 50031572 covering serious health conditions and I filled up all Insurance Company required forms.

However so far I haven't received stated in the policy amount. Please assist me with refund, needed medical treatment. Thank you! com

on March 27 2019 I recieved a Metlife life insurance claim package for my mothers life insurance policy . WHAT A CROCK OF S**T. Once we recieve all your imformation,we're able to process a typical claim within 5-7 business days Met life recieved all the information April 29 th 2019 certified mail.

Today is May 30th 2019 i still have not received my claim. I had contacted claims operations was told it would be mailed on the 20th of May. Just goes to show you that claims operations will say anything to get you off the phone very professional !

Two prior calls to claims operations there was no talk of a high numbers of claims, very professional! It has been 60 Days now with no end in sight! What a joke! This has been a horrible experience for me and i feel bad for everyone else who no…

MetLife make life extremely difficult after the loss of a love one. They are horrible at processing a life insurance claim. but the best one is were committed to processing your claim as quickly as possible. Its been over 30 days with no end in sight.

They will tell you anything just to get you off the phone. There is absolutely no accountability! It's just a race to the bottom of a one time great company. THEY JUST DONT CARE!

The following complaint was submitted on January 21, 2019. I have spent hours attempting to get a fair hearing on the problem addressed herein. I now am requesting this complaint be sent to Darla Finchum for her review. I have been driving for over 62 years and have been insured by MetLife for about 30 years and the accident referenced in this complaint is the only time I have ever been involved an accident.

5 years after the accident appears to be very wrong. Thus far, I have tried to have this resolved within MetLife, but I have been treated very poorly and I plan to explore other options if Darla Finchum sees nothing wrong with the way MetLife has dealt…

I am an employee of Citigroup located in Tennessee. I would like to notify someone of the extreme frustration I experienced trying to take advantage of the opportunity for Citi employees to enroll in GUL and/or AD&D. I was routed back and forth between MetLife and Connect One when attempting to signup for the AD&D which was not an option available on the MetLife website.

Applying for the Group Universal Life was not much better. Because my wife has been previously diagnosed with diabetes she was required to fill out a statement of health. MetLife sent her an email with a URL to an online form comprised of a large number of health questions that took nearly a full hour to answer.

The last question was to enter the last 4 of the SSN. My wife entered hers and was informed it was incorrect.…

My name is hastina robinson...please tell me why my premium for life ins went up to 55.00 my social is 203 54 2415 9/24/1970 is my birthday. 4127 tunbridge place memphis tn 38141 is my address. My agent kalkstein wont respond

I am a Registered Nurse at Kaiser Permanente and I am on workmen's compensation. I applied for your services after I had been off more than 90 days. At the end of February a claims specialist Diane Holmes left me a message to contact her to schedule an appointment for interview questions.

We played phone tag for a couple of days, then finally spoke and scheduled an appointment for March 4th. m. No call. m. I received a 3rd party call for my job. When I took that call I told the gentlemen I'm expecting another call and will need to disconnect when it comes through.

No call or message from Diane Holmes ever came. On March 18th I faxed my paperwork to her that was sent to me in the mail previously. On March 19th I received a letter she had been trying to contact me and will delay or close…

Maryjane hennie has a final expense on me and I'm pissed off I reported met life as frauds to fraud department

FRAUDULENT STOP ORDER INSTRUCTION On the 11th February 2019 I discovered that I had an Investment Policy No: 419 688 1633 which I did not applied for, that have been deducting by Stop Order Instruction from my Salary since October 2017 up until February 2019.

Immediately, I laid a complain with Vryburg Brach in the North West and claim a Refund of which I received, of the inconviniency that I have experienced since then, if there is no compensation or re-imbursement in a form of Interest. I submitted my complain to the Branch Manager in Vryburg and I have not receive any respond so far (refer to the Letter dated 1th February 2019).

I am looking forward to your positive respond and assist me in this matter.

Yours Faithfully

Mr P.M. Lepholletse Contact: 082 955 7632 Email:…

Condo flooded May of 2018. Email and voice mail tag since then. Had to provide countless documents, pictures, etc. Finally told today that I will only get $100 after my deductible. No agent ever visited to inspect.

Policy 841421510

I have been trying to get a loan from my company sponsored 403b program. Distributions has been working on this sense 12/21/2018. I spoke to 4 different supervisors and nothing. I just got off the phone with another supervisor and he will call me back next Tuesday the 22nd of Jan.

I have no confidence I will get a call back. All supervisors have told me there is an issue with the plan. I have a family emergency and this delay is causing a severe problem. Please I need some help fixing this issue.

I am a MetLife Auto policy holder. My daughter's vehicle was hit by another MetLife policy holder who accepted responsibility for the accident. Now this happened Thanksgiving Day forcing me to pay out of pocket for rental due to claims not being open.

It's been hell since then. I had to go back and forth to get reimbursed for my out of pocket payment. The car was non repairable or totalled. Now this vehicle she had 2 weeks brand new. Once this happened it forced us to have to turn in the rental.

Now we went to get another vehicle but was turned down bc it shows the total vehicle was still being paid on. I called ask an adjuster and supervisor could they extended it a couple of days bc it's in the middle of the week not a pay day and also not fair to us that our car isn't operable.

They…

I have implant coverage with Metlife. I have already had half of the process of an implant done,yet Metlife refuses to pay anything. I have appealed, however; my appeal has been denied stating that I should have gotten dentures for ONE tooth.

This has been very frustrating and unnecessary. My policy, that I have had for over 15 years, by the way, should pay for one implanted tooth.

I have been out of work since January this year on short term disability. On three different times my pay has been cut off due to waiting on Dr. notes. It is beyond me to figure out how you just up and get well from congestive heart failure and atrial fibrillation in a month or so but, I did not get the Doctors notes in time so we stopped your pay twice this year.

Now I am going on long term disability with COPD which has been a problem throughout my disability. Of course just because I was going on long term disability in 30 days with out the notes from my Dr. visit we will cut off Mr.

Hughes' pay one more time since he my have gotten well just before he gets on long term disability with no notice. I believe a little common since would come in handy your line of work. Michael B. Hughes…

Called from a lender for something simple. In total I spoke to 5 people to have a correction made that took all of 2 minutes. The policy was new so I was advised that I needed to speak to the agent, David Rivera. Okay. Well, Mr.

Rivera could not be bothered even though he left me a message that he could make the change. When I called him back, he promptly transferred me back to customer service. He could not be bothered. Service training is in order.

Please forward this complaint to the powers that be. It is a very poor reflection on the company and a huge waste of my time.

I have already contacted a number of Metlife Customer Service Employees. Names and Contact Information will be provided if needed. My question, which has yet to be answered, is why is my Metlife Policy 852532928 PR, purchased approx. 33 years, dividends not covering the Policy's Annual Premium? I have several other Whole Life Insurance Policies with another company, that aren't as old as my Metlife Policy, and their Annual Dividends are paying for the Annual Premiums with interest.

I just noticed online that Metlife sold their Advisors for $300 Million Dollars to MassMutual and I also read that Metlife no longer sells Life Insurance. Based on what I'm reading are either of these changes impacting my Metlife Policy's Financial Performance?

Another concern I have is since my Policy's…

For 3 days I have been trying to get through to MetLife technically it's Brighthouse Financial they gave me a number of +1-800-334-4298. I would like for you to call that number and tell me how many days and how many hours and still not be able to get through to this department which is for life insurance policies.

I would like a copy of my complaint to go to Steven kandarian and request a personal letter from him regarding the operation of this company. Have never have never in my 81 years of life dealt with such an an outfit as MetLife for Brighthouse Financial.

Absolutely the worst company I've ever ever dealt with. You can text me at area code 516-817 5141. Ms. Anne Palladino

Alcoa switched a pension Annuity to Met Life beginning October. 14 that I was receiving from Alcoa. I have not received a hard copy explaining the gross,st tax and fed tax for the new annuity and if they changed my tax deduction - it should be 0. What changed?

I have tried calling Met life's pension and annuity department, entered my ss# but they keep saying 'our counselors are all busy, please wait or call again at another time. I have called several times the past two days and have waited well over an hour total and NO ONE ANSWERS!

com and no one responds. Met Life's customer service is the worst I have encountered in my life. (I am 74). Will someone call me and give me the info I seek? Can I get an e-mail that someone will respond to and help me with my problem?

If you don't mess…

harassing phone calls from them, not fixing the problem with the Advocator Group fee agreement for SS disability , they even threatened i would lose benefits if i didn't put myself in a financial loss because of what they were demanding i do. basically harassing and threating the customer because METLIFE will not fix an issue with the agreement with the Advocator Group over how pays who.

Claim #SLJ73466 This not a complaint against any employees, it's to the company as a whole and its expectations of their employees. 18 my NEW car was hit & totaled along with 2 other parked cars. My car was a new 4-door Infiniti Q50, the next car hit was a HUMMER & I'm not sure what the 3rd was.

Your client was reckless and in his words had 'flatlined 4x's the week prior to the accident'. It was only sheer luck that there was no injuries or loss of life. Our cars slowed & stopped him from mowing people down on the beach boardwalk as he was out cold behind the wheel of a large 2500 GMC Sierra truck.

00 in down payment (this was a leased car) so I had/have no money to buy or lease again. It's been over a month with a rental and many phone calls, tears, headaches & much driving to…

Mailed a payment using overnight delivery service on 9/7/18 - they (Met Life) received payment on 9/8/18 at 9:35am. Have USPS paperwork to prove this. My payment was due on 9/9/18. I got a letter on 9/12/18 telling me my policy is going to lapse. 29 to them.

I called and spoke with a associate ( heavy accent - hard to understand). 29, just fill out reinstatement form and mail in. During my conversation I asked this associate 3 times about sending in a payment with reinstatement form - was told no each time.

I then asked him about the fact that my payment was in their building on 9/8/18, but was told my payment was not received until 9/12/18. He told me he would have this investigated and someone would get back to me in 3 days. I was never contacted.

I mailed my Application for…

MetLife double bill customers. Take over 30 days for any refunds to be sent . Poor customer service !!!!!

l was informed by staff that they will accept only cheque from the policy holder. When l insisted that the change of rules should be conveyed to the policy holder in advance the staff present there started misbehaving with me.

After lot of persuasion they gave in writing the reason for refusing the cheque, but refused to sign it with saying that they are not there to listen to your dictates. The staff present there were without l cards & when l asked them their identity they got furious & misbehaved & threatened me.

No senior officer of the branch was available at that time & l was unable to make any complaint. I hope your organisation will take suitable disciplinary action against these persons who didn’t had iota of courtesy towards a customer & more so a senior sitizen whosoe only…

WORST TELEPHONE REPS FROM THE USA EVER! RUDE WOMEN. 5 HOURS OF MY TIME TODAY FOR A SIMPLE MATTER. I WOULD NEVER BUY A PRODUCT FROM MET LIFE! STAY AWAY! HORRIBLE COMPANY!

I called in just for a quote and Met life started taking money out of my check for a policy that should have never been started. Then I got the run around about me refund spoke with 10 different people and no one had the right answer they all where giving me different dates for my refund and no one could explain why Met-life took out the payment.

Horrible customer service. I was told following receipt of a letter dated April 23rd that I would be receiving a packet within six to eight weeks so that I could begin collecting on a pension set up for me by my employer.

It is now July 12th and when I called earlier this evening, the customer service representative said that he could not find any record of a packet at all. I would NOT recommend doing business with this company at all.

Bathroom had water damage from hot water heater. I filed a claim that turned into another. Now Metlife does not want to restore bathroom back to a usable state. Two estimates have been submitted but claims adjuster states she doesn't understand why the quotes are more than insurance adjuster.

I'm a single mother that's trying me best to work and support my family. I can't buy food for my household I have used all my 401k trying to pay my rent. I'm unable to live just paying MetLife along.

They take my whole check. 90 i spoke to miss Bridgette on 03/12/18 @ 10:59 am a nice employee. out my account I called my bank they try taking out a thousand and some dollars that weren't the agreement. EVERY two weeks my account is negative $700 and some dollars.

00 I'm scared lost but just work and give them what they ask for. I know you don't care about my family issue but please I beg you to get me on track I need one set amount I'm trying not get a cancellation but I need one set monthly payment are for it to come out my check as before.

One rude male employees from MetLife told me to…