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MetLife

2.3
88 complaints

Address

200 Park Ave., New York, NY, 10166

MetLife customers report severe frustration with unresponsive customer service, extremely long hold times, and inability to reach representatives. Claims processing, particularly for life insurance death benefits, experiences significant delays of weeks to months despite complete documentation. Payment issues including incorrect deductions, refund delays, and billing errors are persistent problems.

Common Issues

40% (23)
customer serviceno responsecan't reach
30% (17)
claimwaitingweeks
15% (9)
documentsformspaperwork
10% (6)
refundpaymentdeduction
5% (3)
loginpasswordwebsite

Complaints

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Michelle King

May 13, 2018
0

I'm a single mother that's trying me best to work and support my family. I can't buy food for my household I have used all my 401k trying to pay my rent. I'm unable to live just paying MetLife along.

They take my whole check. 90 i spoke to miss Bridgette on 03/12/18 @ 10:59 am a nice employee. out my account I called my bank they try taking out a thousand and some dollars that weren't the agreement. EVERY two weeks my account is negative $700 and some dollars.

00 I'm scared lost but just work and give them what they ask for. I know you don't care about my family issue but please I beg you to get me on track I need one set amount I'm trying not get a cancellation but I need one set monthly payment are for it to come out my check as before.

One rude male employees from MetLife told me to…

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John F.McCarthy

Jan 31, 2018
0

Greetings , First of all ,every single representatives I have spoken to have been more than respectful and patient,, My Complaint is in reference to my 401a & 403b pension plan. 56% interest on my 100% MetLife Guaranteed Asset Account .

56% My plan # is 1009609-01 , With the stock market constantly breaking records this does not make sense to any of us, Can you please look into this something is Very Wrong,,.. Thanking You in Advance, John F. McCarthy

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T W

Jan 29, 2018
0

I spent a whole day trying to access my account information because I needed to make a change to my auto insurance policy. I couldn't log into my account so I called customer service. I selected the call back option from their automated line.

A few minutes later my cell rang but when I answered no one was on the line. That happened three times. I called customer service again. I was told there was a technical issue with their website and the representative offered me a "password that would work" to get into my account TOMORROW.

I told her I needed to make a change TODAY because the automatic payment could go through as soon as tomorrow. She told me she couldn't help me make any changes and transferred me to another department. After giving them all of my personal information, I was told…

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Jabber

Dec 16, 2017
0

I was paying my car insurance bill this morning the customer service lady Joyce tell me to hold on for 7_8min and then come back with a confirmation number and i then ask her what happened she applied this is how we do stuff i asked her to speak with a supervisor and she hang up what kind of service is this.

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Teresa Vance

Dec 2, 2017
0

I had surgery on my foot on 9/5/17. Due to complications my FMLA was exhausted. I called to request personal leave and was told it was taken care of and wasn't. For one I lost my job being told by employer my personal leave denied even though wasn't filed.

This being said its frustrating enough that first-time ever I was fired due to complications with surgery but more frustrating is the fact I have to continually wait to be paid. As of today. This coming Tuesday will be 3 weeks no check. First..

Told not sure what happened but be mailed asap.. It's Saturday.. No check this week and now I'm waiting again.. Last time I got paid was November 14. Today is December 2nd. How are people supposed to pay bills.. Buy food.. Etc..

I'm sorry but it's getting ridiculous it takes this long to…

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Pat Price

Nov 22, 2017
0

I am the broker for Lauderdale Marina in FT Lauderdale, FL.(Grp # 05543678) Renewal is DEC 1, 2017. I need to add a PPO plan as a second plan to their current coverage that will include ortho/braces for children. I have left a message for I. Wood 2 weeks ago...no response. Finally talked/email to Kristin Iovino and last I heard from her was last week telling me the computers are down. I have called her twice this week and emailed her - no response.

MetLife provides office phone numbers...unless someone has given you an extension # which never happens....you cannot reach anyone. If you dial O...it tells you no one is available and disconnects. No one seems to answer their published cell or return calls. What kind of service/support is this? There are only 3 working days left this month.…

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Neal Spencer

Oct 22, 2017
0

My wife was involved in a accident caused by your insured cutomer Susan Ray. For a month Met Life would not repair my vehecile until your client was connected. Your agent that handled the case never returned any of my wifes calls.

Our insurance company Farmers Insurance had the repairs made. For the duration of repairs we had to rent a car out of our own pocket. We finally received compensation for car rent. we only received payment for one week rental.

We feel the whole situation was unfair from beginning to end . We would like to reimbursed for the second week of car rental. Thankl you

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Patricia A. Hindsman

Oct 9, 2017
0

I purchased auto insurance online through My Direct Met Life. My policy was effective on July 28, 2017. The company has failed to upload my insurance information to the state of Georgia. Therefore, according to the state of Georgia, I am driving without insurance. I have been ordered to pay a fine of $85.00 and my vehicle registration will be cancelled effective October 11, 2017. I sent an email to Met Life approximately ten days ago regarding this problem and have not received a response, nor has the insurance information been uploaded to the state. Therefore, after October 11, I will not be able to drive my car to get back and forth to work.

This is TERRIBLE customer service and I would not recommend anyone to purchase insurance from this company. There is no phone number available to…

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James WILEY

Sep 30, 2017
0

I was admitted to the hospital for heart condition on the 2 of September 2017 discharged 5 days later my company advised me to begin paperwork for FMLA and call met life to start short term disability in order to pay my bills everything was completed by the 14 of September 2017 but the case manager did make her first call to me until the 21 of September and says it will be another 2-3weeks for approval, she has a total disregard for others responsibility, walk my papers through because I knew my pay would be close then

her comments were that she didn't have any information on me( A blatant lye) I got confirmation documents from met life. Now my bills will be 2 months behind this should not be a case manager which is the lowest

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Ms X

Aug 15, 2017
0

Dr. Stephanie Joly is a provider with your network. Her office is called Allusion Dental, located at 2646 Lois Street in Portage Indiana. Been to the office and notice that there was no posting of Doctor or patient license or certification.

Come to find out this doctor is allowing her workers to perform procedures that they are not qualified or license to do, like filling, packing cord, taking x-rays and placing sealant. Please look into this matter before some serious problems happen.

This office should be a zero.

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Layne Ashford

Aug 7, 2017
0

I have called 4 times and emailed twice asking for a copy of what I have paid in premiums so far this year so I can submit them to our HRA for reimbursement as I cannot access this info on line. To date it was supposed to be emailed and even mailed to our home address and I still have not received a thing after well over a month.

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Phyllis Palmieri

Mar 30, 2017
0

I have had a life insurance policy with Met Life since 1987. Have been receiving a statement every year showing the current value and other pertinent information. The last few years it has been impossible to get this statement sent to me.

Have spoken with various people about this situation, and still nothing from corporate.

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Mark Pfeiffer

Sep 6, 2016
0

I am a Kroger employee who is disabled. I bought Long Term Disability insurance through MetLife. When I first went out on disability, MetLife's representative denied my claim. After over two month, hundreds of phone calls to both my employer and MetLife customer service, I spoke to a supervisor (just as my wife and I were about to be evicted for not being able to pay our rent) a new case manager was appointed to my case.

I never did get an apology from MetLife corporate. Upon application for Long Term Disability, I was forced to obtain additional copies of my medical records because Long Term Disability is in a different division than Short Term Disability. They denied my application and an appeal was filed on my behalf. When the same refusals to answer questions, refusals to return phone…

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Meredith Perry

Aug 23, 2016
0

Negative infinity start rating for Metlife customer service. This is the worst experience of my life and I work with insurance companies every single day. The employees don't understand English and will not let you escalate to someone in America to help.

I strongly recommend anyone change if they have the choice. I waited on hold to speak with someone in support for 20 minutes, I was going crazy.

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Maxine Peterson

Aug 11, 2016
0

My mother was insured with Met Life. She died 12 years ago and I called Met Life at that time. I was looking at unclaimed properties and several accounts with my mother's appeared. Met Life sent these accounts to the state.

I now have to go through the unclaimed property process. Thanks a lot Met Life management, your service sucks. Oh and I was told if I needed insurance to be sure to call. You've got to be kidding.

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Latitia R.

Jun 24, 2016
0

I was in an accident with a Metlife auto insurance carrier on 5/27/16. I obtained an estimate, as advised to do by MetLife claims adjuster, Wanda Ahrens. After a week without receiving payment I contacted this agent and she had the wrong address because no one thought to verify the correct spelling of the address.

She canceled the check and stated that a new one was issued and sent out. When a week went by without payment and I paid out of pocket for repairs, I contacted Wanda and she gave me a date that the check was sent out.

After 2 weeks and still no check, I just called today and spoke with another agent who advised that "someone" dropped the ball and a check was never sent out. I am very annoyed with how incompetent these people are and how nonchalant this Wanda Ahrens is because…

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Dr. Sherif Bahr

Apr 1, 2016
0

I am the owner of a cancer center in Cairo, Egypt. I wrote an official complaint against MetLife health insurance office in Cairo since 3 weeks, concerning their delay in paying my invoices and many other problems, but unfortunately I didn't receive any answers up till now. I am sure that if I didn't receive any response from customer service, I am going to sues this company.

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Sherif Ahmed

Mar 17, 2016
0

I am consultant of clinical oncology in Cairo University, Egypt and the owner of a cancer center in Cairo. I signed a contract with metlife health insurance branch in Cairo since December 2014, by which I treat cancer patients in my center and send their invoice to metlife office in Cairo to receive their values within 45 days as stated in the contract. Unfortunately this never happens. I usually receive my money after at least 70 days of sending them, with no clear explanation or answer for this usual delay.

I even tried repeatedly to contact the CEO of metlife (Mr Rafik Samy) through his secretary asking her to arrange an appointment with Mr Rafik to discuss this usual delay in payments or even to give me his email for sending an official written complain, but all my trials failed…

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Annette Hayes

Nov 16, 2015
0

I have tried to cancel my car insurance/rental insurance with them on several occasions, but they keep taking out and sending me bills stating that they are going to continue to send the bill to me until I pay. My name is Annette Hayes, lives in Jackson, TN.

I tell you to cancel my insurance that is exactly what I meant. Please assist me in this matter because the MetLife complaint line will not. I stated to close my account about 3/4 weeks ago. Nobody at the corporate office will return my phone calls, maybe I should go see them.

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kenneth rush

Oct 24, 2015
0

I have a complaint about MetLife as an Alabama power retired person. I had life insurance with metlife for a long time, when I retired. MetLife was the worst life insurance company that I had contact with, and the time to get a price was two long.

280 alabama that were giving to me were non helpful. I got insurance from protective life for a lower rate and a less time to get quote. Metlife needs to improve on the process of life insurance for retires. I'm telling all my working friends at my work place to seek other life insurance companies.

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Marcia Menz

Aug 4, 2015
0

I was approved for short term disability (less than one year) in 2014 with MetLife. As the weeks went by, I had to submit more paperwork justifying my disability. Each time, I was approved. Approximately four months ago, Met Life told me that I should not have been approved and stopped my payments.

Today, I received a letter from them saying that I must repay the benefits they paid out to me because their representative made a mistake and I should never have been approved. I am now being held accountable for over $30,000.

I am in the process of retaining a lawyer. If I needed supplemental short term disability insurance in the first place, how can I possibly pay back what they say I owe them? By the way Met Life assets are appoximately $739 BILLION.

My complaint could go on and on but I…

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Charlie D. Baines II

Apr 21, 2015
0

I have been a member of MetLife for a number of years now as it is a good program for the elderly. I received a cancellation notice in the mail on April 21, 2015. I did not request this cancellation and was surprised in getting it.

I called the company the very day I received the notice. The operator was very rude and completely unprofessional. She did not help me one bit saying that there was nothing that could be done about reversing the cancellation! Is this how your company treats their senior citizens?!?!

I am very disappointed in the way the staff at MetLife treated me and just cancelled my plan with no warning or discussion with me! I have never missed a payment so this type of behavior is unwarranted!!

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Anonymous

Mar 23, 2015
0

I got the best quote for my retirement plan in MetLife and really grateful to the advisory committee. MetLife offers life insurance, disability income insurance, car insurance, employee benefits and more. It has individual plans, group plans, child plans, online sales, financial advisory portals and also NAV tracker available for us.

You can be a advisor for privileged customers if you are interested in. Do login to MetLife website, register your account and get the complete details , service alerts online.

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