Michaels Stores

I walked into Michaels craft store in corvallis or I have spent alot of money in the past there always happy with customer service until today. They wouldn't honor their 20% off coupon and on top if it they refused my money and was very rude. I'm to the point I dont wanna even shop their anymore let alone give Michael's any buissness after shopping Michael's stores for years .

I went to Michael's on June 25, 2020 in Waynesboro, VA. The employee who rang up my items was one of the rudest customer service reps/employees I had ever encountered either in Michael's or anywhere else. He didn't greet me, was very curt and coarse in his manner, barked orders at me, and dropped/threw my items into the bag.

I'm fortunate I didn't buy anything breakable. He acted as though I was daring to put him out just by wanting to buy a few items in the store. I will likely never go into Michael's again after that as he such a bad representative of the organization.

I ordered online and recieveda notice that my order was received at 3:01 pm. I waited 3 hours untilthe store closed for my order. I wanted to cancel my order but your 1-800 number directed me to the website. Every time i click on chat it just pops up with the same message.

And now im being told you dont do instore returns. I want my order canceled. I want my money refunded. And i want you to get a website that works

recently I was in your arboretum store (MICHAELS and asked for a gift card. She lied and told me that I had to pay cash for any other than Michaels, I asked to see a manager and was told she had no time for me.

I constantly in your store, I am a craftaholic She told me it was a state law(does not exist For the first time in at least 10 years I left with nothing, The store is located on Pineville Matthews rd in NCI would appreciate an answer asapMeanwhile Ill travel further for my craft needs.. com

Signs in the store listed ALL jewelry making supplies buy 1 get one 50% off. At the register it only honored 1 of the 6 items although they were all the same brand. The cashier called someone who came ant looked up something on her phone and started that only the red beads were valid.

Again they were all the same brand but the refused to honor the sign . Cashier even went with me and read the sign

My husband bought me a Cricut Machine for Mother's Day and I received a coupon booklet that will you get one special item a month but every time I go into the store all month long that item is never available I have missed out on so many important components to my Cricket ..it makes me rethink buying anything for Michaels again!

was at Michael's in Hermitage for the 2nd time. I walked around the store for approx. 10 min. looking for glue sticks, could not find ONE clerk. I went to the register and 2 female clerks were leaning on the counter chatting.

They NEVER asked if I needed help, I had to ask them, very poor customer service! the clerk pointed me to where I could find them, poor customer service again. I worked at Pat Catan's and we NEVER were permitted to point we were informed to take the customer to the item they were looking for. Very poor customer service!!

On 6\17\2019 We ordered custom frames. I the turn around time was the first week of July. The First week of July we were informed the frames were sent to another location. On 7/12/2019 I called the Store to ask about the order.

the frames was at the store and the order was not complete. I reminded the person I was talking too ( John) that there is one thing that Michaels has left out of their store model and that was customer service.

There had been no notification to me as to when I should expect the items I ordered. All I was told was how frustrating it was to the frame shop at the store that the frames was shipped to another.

There was no concern for the customers in-convenience whatsoever. I had to threated to return to the store and ask for my money back in order to get a time…

The staff don’t know anything about the products.

Also I have been waiting for weeks for other colours of outdoor paints. I guess no one cares so I ordered some from Amazon. Horrible customer service. Start training your staff!

I bought canvas pack, brushes, dried flower, and 5 balls of yarn. The cashier gave me a bag with the canvas and flower. An employee started talking to her.. I had to ask her for the bag with the yarn.

I was ready to leave the store, fortunately, I looked in the bags to check where the brushes were so that they didn't fall out of the bag. No brushes. I asked the cashier where are my brushes. They were in another bag that she hadn't given me.

If I hadn't looked I would have had to come back to the store to get the rest of my purchase. NOT ACCEPTABLE!!!!! July 4, 2019

On 6/21 I bought a bottle of model paint at store #1077. Put my phone # no rewards. Great. I forgot paint thinner. On 6/22 I went back to 1077 to get the paint thinner to clean brush. At the register I asked Christopher to price check it, no price on shelf.

He couldn't scan it, had to put in manually. 11 I told him Im going to Home Depot to see if bigger can of thinner close to same price. I may return it. I asked if any discount? He asked am I over 65. I paid cash.

He handed me thinner and receipt. Can I get a bag? " I just told you I may return it, I want a bag. Not only poor customer service, in these times a black man walking out of a store with no bag could be signing your own death warrant given the police shootings.

I just feel items in a bag are automatic.

Good evening, It is with the utmost regret that I have decided to file a complaint against the Michaels store in Lexington KY in Hamburg Pavilion. I have shopped with both stores for years. Today wasn't any different then any other day until I returned home to work on a order for t-shirts and realize I didn't have my circuit mat that I had purchased.

Because it took me several hours to get home on today June 3 due to attending graduation, and going to several other stores including the other Michaels across town it was several hour later before I noticed the problem. I immediately called and spoke to someone who said yes its here, I proceeded to the store to pick it up.

Upon my arrival I was asked if I had the receipt, I immediately said no because when the cashier ask me if I wanted the…

I purchase a suit and a pair shoe i had the pant cuff and side take in the chart gave a price of 10.00 for cuff and 10.00 for sides but i was charge $25.00 for the sides when the , my name is Otis Jones my number is 757 754 9060 i im a senior citizens and veteran and i feel like im being taken advantage of Thanks Otis Jones

Michaels sore #9545. I suggested to the cashier, Kayla, to please make sure the next person in the other line is helped when she calls “Next”. I had a cart and couldn’t get there as fast as the customer with no cart. She argued with me.

She didn’t have change so I had to wait. I told her I found enough change, but she wouldn’t take it and made me wait. After giving me my change, she mockingly laughed really loud and long enough for me to get to the door.

I went back and asked her for her name. She said “Kayla with a K” in a defiant tone. She needs to show respect and some basic manners. I asked the manager, Monique, for her manager’s name. She was very kind and gave me his name and schedule.

I felt she was happy to have me complain. Kayla needs training in good customer service.

They have gotten so big they have forgotten the one thing they say they stand for "CUSTOMER SERVICE" I placed an order for oil paints and canvases. They held my bank account for the money and never released that hold and then charged me again for the same products.

They caused my account to bounce and I spent all day back and forth between my bank and Michael's fighting to get my money back! When my oil paints arrived I only got half an order as they were discontinued and should not have been on the site!

I am still fighting for my return on that product! Then a week later my canvases arrived only to be not what I ordered and what was advertised on the site!! So all they have done is bounce my bank account and not send correct product and I still cannot paint!!!

And I think what tops…

Went to my local Michael's store last night for 3 for 10 candles. Got three, checked out and went home. I unwrap them this morning and look at the receipt and was charged for 4!! This isn't the first time this has happened at this store!!! What's wrong with people?

I was getting my wallet out and getting money out and didn't pay attention to the lady ringing them up. So I paid and left. Got to thinking about it this morning and wondered why I had to pay over 13 dollars for candles that were 3 for 10!

Why can't people pay attention and do the job right!!! I am tired of having to make repeat trips back to this store for a refund!!! Maybe emphasizing paying attention to what you are doing with the customer in front of you and items you are checking out for that customer needs to be gone…

00. Returned to store and although they gave me my refund -that was not the point which I'm not sure they understood. I spoke with manager because it wasn't the pleasant cashier's fault. I asked that they change the computer price- she said it would have to go through corporate because they had no authority to do so.

Therefore unless and until it's corrected others will be overcharged. 00 but multiplied by hundreds of stores adds up to a tidy profit. Product #191518559491 store #4714. I've had similar experiences here with coupons which are almost to decipher and therefore effectively use.

I wanted to get just ten little dolphin wood cutouts to complete a project. Item #10327315. there were none in stock so i asked that it be order for me and was told they do not order them in that I have to do it online at home.

Now this is a regular stock item. 29 each. I went home and got online and they're out of stock. I called customer service and they say if it's out of stock online they can't order it. Now I simply do not understand why it could not be scanned and ordered in the store (Goleta, CA.

#9963) I don't know why they would refuse to do that? Why can I not order it online either if it's a regular item? If its out stock why does that mean I can't order it? I know it's not a big sale but I would think they would still be willing to order something that is a guarantee sale.…

I went to the Michael's in Hyannis Ma. The woman at the register was as nasty as can be. What I asked her if she was having a bad day she became very defensive. Then another girl came up and said that's just the way she is.

Then she told her she would take over and she could go back on the floor I said you better cause you are miserable. Then the girl that took over was not that nice as well. Just so sick of being treated like crap.

I know it's the holiday season and they are busy but don't work with the public when you have no personality. Even the gentleman that is the manager isn't that nice. I know that my feelings don't matter but when I go to AC Moore in Hyannis they are much nicer.

My daughter-in-law had a wedding picture of our wedding. But last night my son noticed the picture is deteriorating and has something that looks like white mold on the picture. I had no idea Michael's would use low quality photo paper.

The picture is definitely going bad.

A MIchael's employee cursed and threatened to kick me and drag me out of the store. Is this how you treat your loyal customers? At once I am going to go to the corporate office and file a complaint, if I can ever find their contact information.