Marilyn Gail Dennis
8/21 on my HP 14-dq2033ca Laptop did a bios update as well as a Microsoft update. This left my PC wanting a 2 step verification. It was to send a text to my home number which does accept texts but did not come through.
We in turn added my iphone number and it has locked up my pc for 30 days without being able to access my pc or banking. 7 hours later between Costco , HP , and Microsoft nothing could be done .
No Customer Service everything on line and better yet not one person that can speak English. A Multi Billion dollar company without a Customer Service. Buy Apple it cannot be worse then Microsoft at least can deal with people.