Microsoft

had my laptop repaired by Asurion I did not remember my pass work or user name so they said they could not do any thing I had to call yall to get my pass word I call an I think I was on phone 1 or 2 hours I told him I just need password he started going in my computer I once again told him do not do any tthing to it I have no money to pay he was told several times then

at the end he said well how much money do you want to pay today I said I done told you I don't have any money he raised his voice to me an said well why did you called he talked to be so bad I am a supervisor he needs to be fired his name is paul employee code is 1101835 he even said I going to hang up on you I demanded to speak to the floor manager he listen to me an all he said is what do you want me to do I then

ask his…

AS A CONSUMER I FEEL YOUR SERVICES BEING RENDERED HAS BEEN VERY POOR. THE PROBLEM AT HAND STARTED ON SEPTEMBER 4TH 2018 WHEN MY SON PURCHASED 2 XBOX CARDS TO PURCHASE ONE OF YOUR GAMES FROM THE ONLINE SORE THAT GAME WAS NBA 2K THE LATEST VERSION 2018/19.

TO MAKE A LONG STORY SHORT THE GAME WAS NEVER RECIEVED AS A DOWNLOAD THEY STATED TO US THAT THE GAME WAS NEVER PURCHASED MIND YOU THE TWO FOLLOWING CARDS HE USED TO PURCHASE GAME MONETARY VALUE HAS BEEN USED SO WHERE DID THE MONEY GO WE WAS TOLD THAT WE HAD TO GOTO WHERE HE PURCHASED CARDS AND STATE TO THEM NO MONEY WAS ON THE CARDS BUT OF COURSE THET TELL US IT IS ON…

I cannot buy Xbox live gold because it doesn't have my country in it. make every country in the world possible to buy Xbox live gold.

Why is the minimum one star? I'm 38 and I've grown up with computers in the house from my earliest memories to now. I've used Microsoft my entire life and I still cannot navigate or get what I want out of it.

It truly is stunning how a company can be the basis for my computer platform I spend forty plus hours a week on for my entire life and I still get frustrated ANY time I try to accomplish something outside of my normal use pattern, however simple.

For instance, I'm trying to play media files with a program called 5k. I right click on the media folder I want to play and look for "Open with" but it's not there. I have no idea why it's not there but it's completely missing.

There is a "Open with VLC" but VLC has been giving me errors for months. Perhaps it too, has trouble with your OS…

I am sick and tired of all the updates that take for ever I bought and paid for my computer, not to be microsoft property or the governments property. you are making the computer more of a pain in the butt than its worth.

Soon you will help the computer be extinct as it will be usless because of all the updates. its really aggravating to turn my computer on only to have it taken over by MICROSOFT for 2 or more hours. I thought we were suppose to go forward instead we are going backwards.

I would appreciate you leaving my computer ALONE!!!!!

there so many people cheating in all black ops games games are unplayable i pay for xbox live so. i. can enjoy fair gameplay it. a joke call of duty does not have phone complaint department i. wonder micro needs.

to step up and hold there feet to the and take responsibility for there. product x box live

Would rate my experience with Microsoft as a MINUS if it was possible

When I purchased my computer & software I was advised that the Microsoft software was perpetual. Some months ago I took advantage of the 'FREE' upgrade you were offering from Windows 8 to Windows 10, I am now locked out of everything!!!!!!!! I keep getting the message "Microsoft Office cannot verify the licence for this product

I have spent hours trying to sort this out but to no avail, I am fed up with your rude Customer Support people that just hang up

Microsoft actually ADMITTED that they "WRONGLY SUSPENDED" my Account, renevarc2@Hotmail.com BACK IN NOVEMBER 2017 AND THAT CAN'T FIX THEIR PROBLEM WITH MY ACCOUNT TO THIS DAY!

Recovery failed too many times to even TRY any longer!

New Account-creations, that I NEVER WANTED, FAILED, TOO!!

How can MICROSOFT be unable to get me back into the MICROSOFT ACCOUNT that MICROSOFT "WRONGLY SUSPENDED" ME FROM?!?

I CAN'T GET THAT AT ALL--THEY'RE MICROSOFT FOR CRYING OUT LOUD!!!!

Thurs., July 26, 2018 19:53

Why is windows 10 putting ads on my screen I do not want them. I have reported them to Which? because I cannot see my screen for ads. Windows 10 is crap.

I wish to lodge a formal complaint about Microsoft customer services ,I have been trying to buy your company's software since Thursday with no success .

I have been taken from pillar to post yet money is being deducted from my AMEX account.

Kindly redirect my query to customer complaint instead of talking to another consultant,Im personally not interested in Microsoft technical issues!!!

I just want to pay for 5GB Window 10 software that already download.

I made two purchases. One for R119 on 27/06/2018 and your ref number on my credit card statement 74297778177825557737728 and another purchase of R129 on 12/07/2018 and the order number was 3745150721. The following additional debits have gone off my account which is fraudulent and I need these to be reversed immediately: 1) 10/07/2018 R129 - ref 74297778190827641055607 2) 10/07/2018 R129 - ref 74297778190827641055698 3) 11/07/2018 R65 - ref 74297778191827645335012 4) 11/07/2018 R129 - ref 74297778191827644452032 5) 11/07/2018 R129 - ref 74297778191827644452040 6) 11/07/2018 R129 - ref 74297778191827644084652 7) 12/07/2018 R129 - ref 74297778192827651490981 and

74297778192827651490999 (One of these is correct as per order number 3745150721) 8) 13/07/2018 R129 - ref 74297778193827659029798…

you have some company verbally abusing your customers saying they are sending you a refund and to call them back at this phone 1888-829-7235 and when they answer they curse and verbally abuse the person if you don't give them what they want my phone number is 631-269-1034 e.s.t. james hagzan

I called the Microsoft today because I got a message that said they had detected a virus on my laptop. So, I called 1-855-700-0580. The first guy I talked couldn't have been more rude and completely uninterested in actually helping.

So, he goes on to tell me that I had several viruses, and that he could fix them in 5 minutes. And it would only cost me $300. I just bought this computer a week ago and told him I didn't understand why I would need to pay anything.

He became very upset that he had to explain himself. Then he proceed to access the camera on my laptop while I was talking to him. I told him that he needed to get out of my computer immediately! There was no reason for him to even be in that part of my computer.

He refused to stop, so I ended it for him. I looked up how to fix…

I purchased a game from the Microsoft store that wouldn't work. The Microsoft virtual agent connected me to a technician who took remote control over on my laptop. I was communicating by phone while she proceeded to, I thought, to be fixing the problem.

Over an hour later the phone line disconnected,(my phone # made available), she did not call back. My laptop was in process of a system restore. I could disconnect her remote control. My laptop keeps telling me there is someone else using my computer.

There was constant laughing and talking in the background. My laptop is a mess and I believe they are still connected to my laptop. Your virtual agent is of absolutely no use... (I wonder what thats all about), They don't know what their doing and you can't understand them. The all-mighty…

Microsoft ACTUALLY ADMITTED that they "WRONGLY SUSPENDED" my email/Hotmail Account BACK IN NOVEMBER AND THEY HAVE STILL NOT REOLVED THEIR PROBLEM WITH MY ACCOUNT--SINCE NOVEMBER, 2017!!!!!!!!!!

THIS IS JUST GROSSLY WRONG!!!

IS THERE A FORMAL NON-MICROSOFT SITE TO FILE A FORMAL COMPLAINT LIKE THE FCC AND OR ICS?!?

I received a purple notice on my computer that warned of a virus and locked my computer and told me to call 1 877 663 4180 and said not to turn off my computer. So I called and someone named ANNIE answered.

( we used the windows button and small r) she then proceeded to show me a black screen showing people trying to get into my computer. she said I don't have a fire wall. 99 to have someone help get a firewall.

she transferred me to Eric Johnson at Get Network Solution. before I would pay him anything I asked why I should as he is holding my computer for ransom since both he and Annie told me even if I get a new computer it will be blocked from the internet because there is no firewall.

After yelling and argueing I finally got him to get out of my computer and unblock it. (something…

Long time user of Flight Simulator. FS2004 stopped working on CD's. Upgraded purchase of Flight Simulator X Deluxe Edition. Product key c66c7-9vtfm-7htch-FMBYJ-MPWVG Twice in last year FSX has self deleted when Windows 10 performs upgrades. Last week was latest. Have been on line with tech support 3 times trying to re-install.. Still not working.

I am not great with understanding language and process when they ask me to do things like cold boot etc. Getting tired of having to even do this in the first place and have as of today spent 3 hours on line.

Last case number for support was 1430890681 other 14307222270, did not get # for first one. Last time tec guy said I will transfer you t a an X-box tec. He got confused when I said I was not on an X-box and never said I was.

I use a desktop…

I have contacted support numerous times without any improvement taking place with my paid subscription to MSN. MSN Explorer is slow, stops working, and fails to open websites properly on my laptop with windows which upgrade to windows 10 failed to work and tech downgraded me back to windows 7 and my new PC with windows 10 from dat one has the same issue.

I did not have these issues until Microsoft made software upgrades to internet and windows system. I do not have these browsing issues with Google. I hope someone at Microsoft pays attention and makes long over due changes and software changes to make your programs work better at basic level.

There are a lot of features but are not worth much they improperly function on a regular basis. I have seen on forums I am not the only person with…

ACCORDING TO MICROSOFT, my Account was "WRONGLY SUSPENDED" SINCE NOVEMBER!!

Recovery FAILED SO MANY TIMES, it became pointless to even TRY any longer!

(password "2006caddy")

I DID ABSOLUTELY NOTHING WRONG--EVER TO WARRANT ANY SUSPENDED ACCOUNT--E V E R ! !

Tim Friday, June 8, 2018 18:28est

PLEASE, PLEASE HELP ME get back into my Account/E-mail!

Thank you, GREATLY!

Well for one thing I pay for the Assurance plan and can not seem to reach the help desk & get the virtual agent & went on to chat with a agent for a 1/2 hour & each time I have went to the agent & asked for a number no way & seems to connect me with trying to chat with a agent & if this keeps up I will somehow cancel my assurance plan as all I had to ask them was a simple question on the problem I am having with the Msn Games....thanks

Why after so many years of having Skype all over sudden my wife and I have problem to sign in to our account? So much unreasonable procedure and questions.I needed to reset my LG phone and now I cant get in to my account of Skype.My wife has the same problem.Why????

Where to start??

Firstly, Microsoft takes a perfectly good program, MAC/outlook 2011 and throws it in the trash and replaces it with a 2016 program which is about 50% of 2011 version capabilities. We just loaded the program which has been on the market for about 18 months and still does not work properly.

I have a serious question for your management? Why do you put out a new product that is not properly tested? When seeking support, some of your support folks know the product well, but most do not know how to correct problems and lack the character to move it to someone the has the knowledge and skill.

I have now spent about 7 hours on the phone or waiting on the phone or having been disconnected twice with no call backs. 00 or more dollars of my time wasted for your greed, because…

em,i am working on the windows 10 system.and recently, the microsoft did something that shocked me.it updated my computer operation system without my permission.who gives it this right? And i am very disappointed in it.

txt files. txt image, it will still save as one anyway, and I cannot find how to get rid of it. txt file does not show any text on the notepad, either. Other than that, everything seems fine.

My name is Samareanu ILIE and I'm using Office 365 since 2014. com But for two days ago access to Office was restricted because it is called unlicensed product. How is it possible? 2018 and until twio days ago worked normally.

I contacted Microsoft Romania and no concret answer, just promises. Therefore, please contact your superiors. We will try to find another way if you don't contact superiors. It's my duty,and as a lawyer. Thank you for understanding.

I barely know where/how to begin.

Microsoft ACTUALLY ADMITED they "Wrongly Suspended" My Account, renevarc2@hotmail.com, MONTHS AGO and they have STILL NOT RESOLVED THEIR PROBLEM with my Account!

Recovery AND EVEN NEW ACCOUNT-CREATIONS HAVE ALL FAILED SO MANY TIMES I JUST GAVE UP!!

This IS NOT a password problem (I KNOW my password)!!

Microsoft CAN'T get me back into my "Wrongly Suspended" MICROSOFT ACCOUNT SINCE NOVEMBER?!?

SOMBODY NEEDS TO HOLD THEM ACOUNTABLE, I THINK!

Tim 5/23/2018 18:02 est

My decades long SKYPE no longer available to me. It is: Claidine418. com. Desperate!! Have broken hip, now WWll vet age 93. PLEASE RESPOND QUICKLY.

I had an issue with not being able to scan documents to my email and when playing video they were messed up. 5 hours. Today they sent me to a level 2 technician and after several hours this morning the issue was still not resolve plus the LogMeIn was still connected so I have a dark screen.

I read on you tube how to disconnect and it is still dark. They were supposed to call me back at 4:00 and now it is time for them to go home. I have missed several days of work, plus I work part of the time from home.

I am so disappointed in Microsoft that it makes me want to get a MAC! I need my issues resolved. This is what I paid for I have the names of those that have made my computer worse than when I called in and my Case #.

I only want someone to get back to me that know what they are doing…

how about forced updates? I live in sticks, need sat and you using most of allowed!

I think it's very unfair that you are charging me for a Program that I have already paid for. I had to buy the complete package of Office. I only use Word. Since you are doing a charge thing , I've come to a conclusion that it's all about money .

You originally took away my contacts, envelope addressing etc. I can't get my contacts any more, I can't write a letter , etc. I'm sure you are very aware of all this. It took me forever just to figure out where and what I had to do to get this back.

I think all this was premeditated just to see how many "suckers" you could get back by doing this. As far as I am concerned, Microsoft programs are out for me. I will go to another program that will do only what I want.

Since I've looked on the internet, it seems others are not very happy about…

The Australia Microsoft Assure Account phone number (132958) is not working. I then found this page with a Toll free phone number: 425-882-8080 and it too does not work. Any idea of what is going on at Microsoft? com

The Australia Microsoft Assure Account phone number (132958) is not working. I then found this page with a Toll free phone number: 425-882-8080 and it too does not work. Any idea of what is going on at Microsoft? com

poor customer service, windows 10 wouldn't update on my computer. 3 different support people said they could fix it and didn't/ last person crashed computer and got it stuck in boot up loop. Level 2 support couldn't fix it and corrupted my daughters laptop trying to download windows onto a ubs.

was told by level 2 they would send me free ubs of windows 10 to repair computer. Since that day nothing. been over a week now. have on line chatted with support and called and nothing but excuses and rude people.

Microsoft must just hope you will get frustrated and buy another computer. one level 2guarrented me he would call within 24 hours to confirm shipment of ubs with most up tp date windows program. that was 6 days ago. this has been a terrible experience and I still don't have my computer…

Your start up screen keeps asking me if i like the picture. I have said yes to a few but many no's. Why do you keep asking me and showing me different pictures? Show me what I said I liked and stop with the ugly pictures.

I should be able to pick my start up screen and not you keep asking me if i like the picture. What are you taking up an international survey on what people like?

Also, I feel like you should not be constantly connected to my PC and i find that an infringement of my privacy. This is my pc not yours to manipulate!

This is a long story. My grandson's x-box account had been inactive, so decided to cancel it. Had to speak to a supervisor with x-box on the phone to do that. My grandson's name and Microsoft log-in info had gotten transferred to my computer.

It was connected to an old email that was inaccessible, so if I logged out of my computer, probably couldn't log in again. Asked supervisor what to do about that and he transferred me to the Microsoft tech dept. This was on March 16, 2018.

Talked to Joe (remote session signed him in as Mark Joseph). He assigned me a case ID 1419259944. His solution was to set up a new account for me on my computer, delete the old one, save the files. He did this by remote session.

I could see his actions on my computer, and he just jumped from one list of jobs to…

Microsoft ACTUALLY ADMITTED they "Wrongly suspended" my account IN NOVEMBER and has NOT RESOLVED THEIR PROBLEM with my account ALL THIS TIME!

Recovery FAILED TOO MANY TIMES TO COUNT! New Account-creations even failed (I made about 4 different accounts--NONE of them will work AND I only ever wanted ONE--the one "WRONGLY SUSPENDED"!!

This IS NOT a password problem (I KNOW my password), IT IS A "WRONGLY SUSPENDED" Problem THAT MICROSOFT KNOWS ABOUT BUT HAS NOT RESOLVED THEIR PROBLEM with MY account--SINCE NOVMBER 2017!!!!!!

That is just SO WRONG BECAUSE I NEVER DID ANYTHING WRONG--EVER!!

Tim

:-(

renevarc2@hotmail.com

Account "WRONGLY SUSPENDED" ACCORDING TO MICROSOFT BUT, OFFERED NO RESOLUTION!!

I DID ABSOLUTLY NOTHING WRONG OR EVEN QUESTIONABLE!!

In fact, I have not even been ABLE to get into my account as it was "WRONGLY SUSPENDED", in Microsoft's words!!!

This is all SO WRONG!!! :-(

Thanks, Microsoft :-(

Tim

I am having a problem updating Windows 10. I contacted Microsoft, first through their online problem solving area via chat which advised me to call their help line. I did so, took about 45 minutes to get through, then had a technician, whom I could barely understand, apply a fix, and also set up a time for someone to contact me to se if te fix had worked.

The time frame was a 2 hour window. After 3 hours I spent another 45 minutes trying to get through on their help line, then was promised a reply within 2 hours. Again after 3 hours I spent 45 minutes getting through and was promised within I hour I would be called.

I again spent 45 minutes waiting to get through on help line and was promised by a supervisor I would be contacted within 30 to 40 minutes and he would monitor my case to…

MSN Premium is not compatable with Windows 10. Since Windows 10 was installed MSN has now worked properly. MSN crashes repeatidly whenever I use it. I am on my 18th case # and have spent enless hours on the phone with Level II techs who keep assuring me that Microsoft is working on a permanent fix.

On March 3, 2018 I speant 90 minutes on the phone with a level II tech and MSN crashed repeatidly when he was finished. Based on the online complaints I have read, I really don't even expect a response to this complaint but wanted to at least let you know my opinion.

You should fix MSN Premium Subscription or get rid of it. When my current subscription expires I am not renewing. I keep asking myself why I waited this long. Apparently customer service is not important to Microsoft.

CASE #1419427863

I have had no luck in talking to a level II technical support person. I was on hold for 1 hour and 30 minutes with Microsoft this morning and they cut off the call. Also, I was scheduled for a 9:00 PM technical telephone call on Wednesday night with Microsoft and nobody called me. I think your support stinks to high hell. Your windows defender software is preventing me from running my accounting practice and I will take legal action against you because of my frustration with your support.

My email/Hotmail account was "WRONGLY SUSPENDED" ACCORDING TO MICROSOFT AND HAS YET TO BE RESTORED/RE-INSTATED!

Microsoft KNOWS AND ADMITTED my account (renevarc2@hotmail.com) was "Wrongly suspended" but has yet to fix it!

This has been going SINCE NOVEMBER 19th!!!!!!!!

COME ON, MICROSOFT!!!!

Contacting the FCC now.

(password "2006caddy")

ACCOUNT WRONGLY SUSPENDED MONTHS AGO!!!

MICROSOFTT ACTUALY ADMITTED THIS BUT HAS YET TO RESOLVE IT!!

Recovery and New Account-creations al failed multiple times!!

I have called your support desk and was transferred to a number of departments and put on hold and nothing was resolved. Time wasted from my business trying to rectify the problem. Your support desk called me with al long distance number that incurred cost and still nothing resolved.

You have my email address you could have had the decency to contact me to discuss the issue. I am considering getting a mac.

My acct was hacked again a couple of months ago, tried getting help from support, drug me along for over a MONTH, no help. Now my account is sending spam, etc., tried again, this time gave up after a week of inept, repetitious robot responses. Microsoft will not help, and when I did get an email, they just repeated the same script.

Know what? I work for Microsoft and we dont have complaint department. No one really cares about our customers problem. You think if a customer got irrate they wont buy anymore to Microsoft. Thats bulshit. You need Microsoft on your daily life and Jobs.

I find it unforgivable that updates have to be done daily especially when the drive on the computer has been crampacked by these updates all of which are unnecessary. if it works don't fix it. I turned updates off yet it keeps installing itself so i uninstall all associated apps and still it installs itself unexceptable I will never buy a windows computer again this being the last.

I will be happier on a bare bones machine running Linux.

why change file extension and not have the software to support to make this new extension work. and if I'm reading correctly I have to buy this software again. Please do not say it is good for customer. like you getting our private info so you can help us more.

then you sale this info to a third company. I have lost almost half of my excel spread sheet they were my finance sheet. yes ouch. Now the bad news. look up the 5 stages of Parkinson's I am in the 4th stage for the most part I can not control my muscles.

now I cant control my computer

When buying a new computer that has windows 10 sucks. It take hours for all of these updates that should only take a few minutes if the program is supposed to be so good. I think maybe the programmer needs to review Windows 10 and maybe make a view updates of their own.

Richard

hello my dearest Microsoft I have come here to say that I'm f'ing pissed because of the update on my computer it has made me loose 3 days of wirk I'm very pissed because it was a piece of art well pieces but I will try not to get even more mad but ive hit that goddamn update later button for a reason......- sincerley a very pissed free lance artist