Monro Muffler

Well for starters it smells like pot over there all the time. 2 of all I am a customer and set up an appointment for Oct 17@9am and today Oct 11th I called in to cancer my appointment and heard my company say something and the manager Patrick hung up on me.

I called back and Patrick called me by another name and hung up on me once again. So I called back a third time and told him that my company does not have access to my phone. I called the last time and told them I wanted to cancel my appointment and I also told him that because of his professionalism he lost a customer.

I can't believe that Monroe muffler treats their customers like that. Patrick is so disrespectful and unprofessional. All this happened today Oct 11th about 5:00 pm. Patrick needs to get reprimanded for speaking to…

Winter Monro on Delaware Avenue in Buffalo was treated like complete garbage. All I wanted was a flat repair. I got told I should take my business to Mavis discount tire. 50 tire recycling fee. I never even recycled the tire I got a tire fixed.

I had my oiled changed at the Bradford PA shop about a month ago. I was having trouble with my car then and it died on me. I took it to my mechanic and I was informed that the cap was not on and I had lost 4 quarts of oil.

I was told by Chad the manager at this store that I would be receiving a refund for the oil I lost. And as of this date I have not received my refund. He told me it was approved and it would appear in my bank account because I used my bank card and it would appear within 3 to 5 days.

It's almost been a month and still no refund. He tells it's been processed or it might be my bank. Too many excuses. I just want my money!!!!

I've been doing business with the Yorkville Monro for years! The guys there were nice but yesterday 7/31 I took a car that I'm interested in buying for a quick mechanical check up and all 3 guys there acted like I was bothering them, not at all friendly! Will not be doing business there again !

Booked an appointment online but sent back as there was no one to attend to. On second attempt, waited for more than 90 minutes and was never attended. This is for just state inspection. I was never told about the wait time and the mechanics were not there for at least 45 minutes.

Then they started working on another car on their yard. No professional communication and service. When asked about the delay after 90 minutes, I was simply handed over my keys. Asked me make a complain in their 1-800 number.

I worked there as a Tire Tech in Florida store for 6 days. Was paid minimum wage, 95 degrees F in shop. Dignity level VERY low, will just leave it at that.

i paid 130 for the alignment .

Go to get oil change normally takes about 45 minutes or less took two hours and a half just because they didn’t have the filter in stock because you changed from Valvoline to another product not right shouldn’t have to pay $132 for that

I have a police report confirming that at 2400 west state route 18 Tiffin Ohio 44883 a employee of monro auto service and tire center backed my 2006 Chevy Silverado into a bush , scratching side and cracking my right taillight lens. And acted like it was no big deal. I have pictures , would like to get this taken care of asp.police report # 23-4498 officer JM Watson badge #999 Tiffin police department.my name Dave Cole my 419-618-8007.please call me.And give me a number I can send pictures to.

Took my vehicle in for a tune-up. Got it back and still had misfires. Got it back, they had it for 3 days. When I got home, I opened the hood and so many things were wrong. which almost caught fire, but sparked and got hot enough to melt all my starter wires. My car wasn't drivable.

They towed it back to their garage and called in a half hour to tell me it was ready. ) Now when I call, Frank tells me I need 4 coils. When i first went out, he said I only needed 1.

My car is not safe to drive. It cuts out and stalls. Has a rattling.

The people in your Indiana, Pa location are crooks to your business. In December 2021 I took my truck there for repair and they told me to bring them cash. They called from their cell phone not your business phone as a cover up to take my cash and hide the fact they are ripping not just me off but also your company.

I thought at the time it was off and really realized it when they didnt do all of the work they said they were doing. I have video evisdence of my encounter with yourt manager and his minion. I want my money back.

They knew somthing wqas up and ended up giving me a receipt telling me how huge of a disocunt I just got. I told this pathetic moron I could have went elsewhere and had the work done for much cheaper so clearly I thought I was getting a deal.

I kept the receipt and…

I went to monro for an oil change a few months ago and asked them to check my rear passenger side tire because it had a small plug but was leaking. Left my car all day and night. Picked it up the next day they told me there was no issue with my tire.

They filled it with 50lbs of air that day my partner took it to the store to check the air and it had 50POUNDS OF AIR. today brought my car for an oil change and tire rotation asked them to check the same tire and was advised that the hole was too big from when THEY plugged it.

They were told they didn't plug it, we did and they filled it over 50lbs of air and we asked them to check it last oil change and they said it was fine and filled it with 50lbs of air. THATS why it needs a new tire now.

A tire they don't even have in stocks. Had they…

I had 3 inspections I paid for at your services in oneonta ny which my car failed to car needs to be fixed i finically got repairs done I had a evape leak I had went back to have Monroe’s muffler find the last problem with my car be done left in my car. They did something to my transmission to make it leak.

My mechanic said there was nothing wrong with my transmission. There was a whole bunch of transmission fluid coming out of my car at that time they said you had to put in transmission fluid I didn’t say anything. I was basically shocked from what I saw.

I never had a leak underneath there with my transmission fluid. Never had to put the transmission fluid in since I bought it my mechanic said that it was nothing wrong with it then that unfortunately, they told me they can’t inspect my…

Hi I got a oil change 2/17/23 from your Monroe location in Pgh Pa on Ohio river blvd around 4pm I came home later that night and my engine locked due to no oil. I’ve been goin back and fourth about getting my car fixed and still nothing I contacted Monroe several times of a claim number appraiser went out and I don’t have a response as of today.

This is a total inconvenience about my car I had to pay a 2 tows and people to get rides back and forth to work. Can you look into this for me please? And also check out all the complaints that this location has

I had my oil changed at Monro in Wayne, PA, in December and the person who did this forgot to put the cap back on. Fortunately I noticed it within a few days, but I though you should know that this happened as it doesn't seem to be the first time.

I took my 2014 Ford Edge in to the Monro on Eisenhower Blvd. in Harrisburg, Pa on 9/24/22 to have the heat looked at because we had a few cool mornings and i had noticed that my heat was barely blowing warm air when turned on.

I wanted it checked before the weather got cold. I also had my rear brake pads replaced that day. And they did a coolant fluid exchange. I received a call from Monro that day and was told that they thought it was either my thermostat or a valve that opens when your heat is turned on to allow hot air from the engine into the vehicle may be stuck closed.

I was under the impression that they were leaning more towards the thermostat being the problem, or that it was what needed to be done first. So I agreed to have the thermostat done because I needed my heat to be…

00 and change each car for oil changes they did not check tire pressure, check fluids, and they didn’t even rotate the tires all of these are included in the price we paid the . I called and talked to the manager John who was nice and apologetic, I was told they are having staffing issues and that I can bring the cars back to have these issues resolved and

he would make sure they are resolved but my issue is if they are not doing it the first time why should I have to miss another day at work for something that already should have been done. I’ve been a loyal customer of this location since 2008 and spent a considerable amount of money with them and this is the first time I’ve ever complained about anything.

At this point I don’t know if I will ever return to this location.

76 and for what? 00, I would like to be refunded at least half of what I have paid to Monro

Incompetent and understaffed. Over 7 hours to get 4 tires mounted and balanced. m had to rebalance all 4 tires! Don’t plan on ever visiting them again!!

The lift that this guys are using will not lift the truck up and stay up the truck came all the way down with out wheels on it people cars and trucks are getting damaged because of this problem they need new lifts in installed this is the reason you can’t keep help here at Bridgeport wv people are not going to work or stay with junk equipment it’s not the manger fault It’s corporate’s fault

Poor service.i had my car inspected at 426 rodi road penn hills pennsylvania 15235 on Nov 9 2022.i was charged for emissions inspection $48.95 even though I should have been given a waiver. The rude manager told me "pass or fail" you pay.last year I was not charged for anything but inspection. I want a refund .

The Monro at 449 Clinton St, Woonsocket, RI 02895 is the worst repair station ever. They price gouge with every job they do. They do not care about safety and they are horrible mechanics. I had to bring my car back to them multiple times for the same job and they could never fix the issue.

Their mechanics are subpar and have no knowledge. Their management is subpar and nobody does any real work there. They do not care about customer safety and customer vehicles. They are simply there to get a check anyway possible. Numerous people have said they upsale on work that is not needed for vehicles, but they have to rework a lot of jobs.

They are not there to assist or help any customers, they take forever on simple tasks and berate customers. They are not friendly or assuring. Avoid this place…

I had wanted to have my exhaust done from the cats back to give my car a better sound. The work that was done to my vehicle was not right at all. There were pieces parts just welded together and there were big gaps that were filled in with weld and have since cracked from driving the vehicle on the highway.

The car now sounds terrible and has a very leaky sound too it. I contacted Monroe's Main Office in New York I don't know how many times and tried to discuss this with them offering them pictures of the problems etc.

The only thing that they insistently wanted was a written estimate from the place that fixed the problem for me. I told them the company that fixed it did not want to be involved and I was not going to give them a name due to it being a small town and word of mouth etc.…

In May 2022 I went to Monroe in Hamden Connecticut for a routine maintenance check and oil change. A month after receiving service my oil light began coming on in my car and I took it back to the same Monroe in Hamden Connecticut to have the oil checked and get my brakes done.

My oil was “checked” and I was assured it was a sensor issue. No more than 2 weeks later my engine began making a horrific knocking sound and my car eventually stalled out. I had it towed to a near by Firestone who completed a diagnostic check of my car and explained to me my engine was bone dry!

No oil in the engine. And due to this there is now internal damage to my engine. After 3 weeks with no car while Monroe “investigated” the matter and their snarky claims adjuster reached out to tell me they are not at…

I have a carshield policy. I brought my vehicle to Monroe Muffler in Norwich CT. My alternator had gone. This is a covered part under the carshield policy and policy holder should only pay the $100 deductible. When Casey the manager called me back I was informed Carshield would only pay $150 and I would have to pay the balance of $355.

However he did not inform me of why. When I called Carshield to find out why I was told the mechanic chose not to use the Carshield part and chose his own part instead to obtain more money. This is deceiving Monroe customers under false pretences.

The entire reason for mechanics being affiliated with Carshield is because the parts are covered and Carshield will pay the mechanics directly minus the deductible. This Monroe should not be affiliated with…

Took my car to have calipers put on they disconnected the emergency brakes when i picked it up the emergency brakes were making noise the calipers still aren't working he also disconnected the music (speakers) and they charge me almost 1600 dollars. My car still is not working properly when tried to talk to technician he was very rude and disrespectful. I need to have my car properly fixed and a refund of money paid out.

I made an appt for an oil change & inspection on tues Jun 21st, when I got there they told me they had no stickers, nobody called me. So I reschedule for today fri Jun 24th, GUESS WHAT? Same story!!

I have my wife follow me down there, waste our GAS, nobody calls me!! I've been doing business here for years, it's absolutely DISGRACEFUL!! East Greenbush, NY!

I have put up with a lot of things. They gave me the wrong bill, did the wrong work on my truck , they even wrecked my truck and had to put a new bumper on it. I had 9 o'clock appointment to have my oil changed.

When I got there , no employees were working. They told me maybe a hour or two. Why didn't they call me and cancel my appointment?. You lost a customer.

Vinny the manager at the Pawtucket RI store. Sold my wife a $160 valve stem for a car with over 140K miles on it. On an original warranty that was 7 years or 100K miles. Either way it’s over. Vinny tells her to maintain the vehicle maintenance she needs the $160 valve stem. What maintenance???

All she needed was a simple valve stem no more than $20 to solve the problem. He up sold her just like when no matter what we’re told we need air filters and everything else changed like break fluid and rear differential. Anyway.

I am a 100% disabled combat veteran, my family lives on a fixed income. We rely on companies like yours to do right by us for example hiring honest management. I’m going to be straight forward with you. I want this situation corrected within the week or I am going to file…

My complaint is that I brought my car in for an appointment for 1:00 today which I made yesterday. Had no record of my appointment. Ok so I give him my information, he asks me for my license plate # which I do not know by heart.

I told him in all the years I have been coming to Munro, nobody has ever asked me for my license plate # he says I need it.. So mind you it is cold out the wind is blowing like 20 mph and he makes me go back out. So I do..

I tell it to him and he says some other car not mine. I am like No.. so I tell him again what kind of car I have for a second time. Tells me that’s not it, which it was..

he had transposed the numbers. He was very unprofessional and very rude. I believe his name was Ray in New London, CT.. I will never bring my car there again! 00 Never again…

99$ value - the manager tells me a tire that the official Monro web site is not up to date - in fact he’s doing me a favor by not charging me 25$ to do the rotation - he will honor it today but not in the future - I have gone to this store for past 25 years and every time there is a new manager with the same story - I find it rather difficult that a multi million dollar corporation publicly traded does not have an updated website - so

who’s not telling the truth here ?? The web site or the manager ??

I worked in the Louisville Ky sister company of Monro Tires Now and my check was taken by management when I decided I no longer wanted the opportunity due to so many red flags .I was given a written check that does not have my name spelled accurately with less the amount that I was to get from corporate per they paystub he gave me after removing the check , I have been contacting HR for a week with no follow p, I have yet to be paid for my services and what I was advised.

Monro employees are very aggressive, they are aggressively sexually harass you - they stalk you and NO ONE FROM HEAD QUARTERS WILL EVEN LOOK INTO THESES EMPLOYEES ACTIONS. When my daughter and I tried to lay out in the yard to get sun they kept driving around my home to get a peek, SERIOUS ARE YOU THAT DEPART.

I had called to get an appointment to get my car worked on on Monday Feb. 14th 2022. They told me no problem to bring it in at 11 and they would be able to check it out. So I took my car in, when I arrived the gentleman who I spoke to had no idea that I had scheduled an appointment.

They said it would be fine to leave it. So we left it there. 3:00 rolls around and still nothing so I decided to call they said oh I just pulled it in (when it should have been in at 11) we will call you in about 45 minutes to let you know.

5:10 rolls around and still nothing so my husband decided to call and they told him that they haven’t even pulled it in yet!!! They told him that they would get it in at 7:30 and call by 9 to say what the issue was.

Tuesday comes and they call at 9:15ish saying what we…

I live behind MONRO MUFFLER 134 BROADWAY SARATOGA SPRINGS NY 12866, since 2016 these men have been ORGANIZED GANG STALKING MY ENTIRE FAMILY, slashing tires, causing accidents, undoing my oil pan screw, $5,000 worth of damage to my car and $3,000 damage to my home. Five men quit when I realized who was doing the ORGANIZED GANG STALKING, the new ones are now more than ever involved.

I also realize they are doing it to many other handicapped elderly people in Saratoga Mobil Court. THIS ATTACK ON THE WORLDS MOST INDIGENT - HANDICAPPED - WOMEN and Children is just beyond insane abuse. I am asking for a full investigation at this time.

Today I was scheduled for an oil change I showed up 10 minutes early in my car did not get on the lift until 40 minutes later. Once my car was up on the liftthe gentleman finally came in to me and said it looks like you’re in a rush it takes about an hour.

I said take my car off the list because my appointment was for 40 minutes ago. He continues to be very rude give me an attitude rip his supplies out of my car slam my car door and then whip open the front door of the waiting area to say my car was done and slam the garage doors as I was leaving.

This young kid and these young workers obviously had no idea what they were doing or what time management is or even what customer service skills are. Not happy, nor were the other customers inside the store waiting for their car that had been…

Hello I went to Monro on January 20,2022 they told me on friday January 21,2022. That i need 2 catalytic converters also a o2 sensor and a crank sensor they fixed than they told me i needed a 1,3,5 cylinders and a timing belt i had it towed to chevrolet cause that what monro said do so

i did and Chevrolet and chevy called me and told me the wrong catalytic converters were put on my traverse to small for my Chevy traverse. And the rigged it up to fix my traverse. Left a rusted wrench in it and welded the part on it i want them to give me by money back for my catalytic converters i cant afford to pay someone else to fix the mistake they mad

Creeps Weirdos go in for inspection they will offer advice of what not to use after they tell you to use it and it clog up your heater core . Dumb fcks broke a resistance wire that plug into the battery to shut down power after certain % of power is used Run out they will cost you more than they are worth.

I scheduled to have warranty maintenance done on my car, went in to shop was told they wouldn’t do any work till they got authorization, i said ok I can wait.

First he called wrong company for authorization, i called the company myself, had them in the phone with authorization for this man at Monroe, he wouldn’t talk to them from my phone said he had to call himself I said fine. He called got the authorization to do the maintenance work but then told me I had to come back because he would not do anything till the $68 was in the account .

This man running this Monroe shop is an idiot to say the least, I told him I was coming back in2 hours to get this done. This isn’t how business works…he has the authorization to do the work, I have never been told I have to see the money first before I…

I've been taking my truck there for oil changes and tire rotations since I bought in it 2015. Last spring I was in Batavia and my rear rotors were grinding so I stopped in. 00 for just rear rotors and brakes, I left the building & still felt grinding and took it back to be told they over tightened the emergency break cable.

After 4 hours I drove home and it was still vibrating at stops. I called and was told to bring it back. I didn't drive it for a few weeks took it back when I could fit it in to my schedule.

I was told I need a new break caliper. 00 and 3 hrs later when I left I could smell my brakes burning . I called Steve and took it back. He told me the caliper was faulty and he would warranty my rotor because it ruined.

I left again in after another 3 hrs and drove home and it…

I had an oil change and NY State Inspection done at Monroe at 2309 N Triphammer Rd (Shop 396) in Lansing, NY.

I was charged for a headlight bulb at checkout for $21 (part $11 and labor $10). I was told "to prevent you from getting a ticket".

This sounded odd as I remembered replacing both headlight bulbs only in Sept. 2021, or about three months ago. I have only driven less than 600 miles since the change. The change was a result of my son getting stopped by Cornell University Police for a defective headlight and a subsequent court order to get it fixed. I purchased two bulbs and replaced both. I have kept all the paperwork for that repair.

Upon returning home I looked at the two headlight bulbs and they appear to be the ones I had put in from the bulb manufacturer's marking.

I hope…

I was over charged on all repair parts. 77 for a Bosch #13474 O2 sensor. This Item is sold for $23 to $65 every where. I can not trust them. I will never do business with them again and will do my best to let others know.

I just paid 600$ for an inspection, oil change and a SINGLE wheel bearing change.

Talk about money hungry????

BOUGHT A 270$ part with out warning me and then slapped me with the bill, AND got rid of my parts with out asking if that was okay…. Bullshit.

Malta NY monro upcharges like a bitch.

00 for muffler/sensor/catalytic converter plus tax and labor. I said no. I took to shop near me. 00 for a broken flange on converter this is disgusting she works 2 part time jobs. Going for masters. I believe this is almost if not criminal.

I would like a follow up response to this. Occurred in w Amherst NY What is this all about please explain. I also will follow up with this

I was told I needed new brake pads. 00 for installation. What kind of lifetime guarantee is that? On top of that, a little over 20000 miles on brake pads indicates to me that the pads were inferior. It looks to me like a scam. Help!

Location of installation was Tarleton Ave Dallas Pa

As having been a previous employee I did not assume that I would not be able to get in contact with any one in the corporate office concerning not receiving my w-2. I called numerous times and left numerous messages with no one returning a call.

I also called the last location which i work at for the company only to be told I would have to go online for a legal document the company does not have a right to withhold. Very sad this situation is being handle in this fashion.

The Monro(store 080)didn't do the work I asked them to do.The manager Jon VanDee was very rude and disrespectful towards(he was lucky I didn't call the cops on him).I contacted corporate to complain and was told to go PISS OFF by Kyle Paterson(I think that's his name).The store was in violation for not wearing masks or not social distancing and turned them into the State also.

Mr. Brett Ponton, I recently submitted a complaint claim for exhaust work that was done by your employees at the Monro shop in Beaver Falls. The work that was performed was very unsatisfactory and costly. I took my Saturn back down to have it fixed correctly and spoke with the manager there and he said he would take care of it. To make a long story short, he did not fix the problem, there is more info on my previous Email, I have been a customer of Monro for quite some time. Mr Ponton can you please help me fix my cars exhaust correctly and professionally, I would truly appreciate your customer service and loyalty. I can be contacted at 724-847-9787 or 724-462-3356.

Sincerely: Jim Egger

my issue was never resolved. I took my car to two different locations 4 times and my brakes are still in the same condition and my alignment still is terrible as well. I paid a total $1200 and this is not acceptable service and now I have to take my car to the shop yet again for repairs that never were fixed.

I even took the car to Monroe muffler to get my brakes looked at as a part of my warranty and the rep did not even bother to really look at my car. I have all receipts still as well showing what was supposed to be done.

honestly If I could put zero stars I would because I paid too much money and it seems like nothing was really done to my car.

Brought my car in for tires I bought on tire and rack there website stated installation would be $78 dollars they wound up charging me more than double I had a wheel alignment done also when I brought vehicle in my apt was for 2 pm I dropped car off at 1:45 asked when car would be ready they told me around 1 hour maybe an hour and a half also told manager his name is John wright I have two lights on my dash board need to change sensors when I CALLED at 4pm my car still wasn't done got there at 5:45 my tires weren't even on my car when I got the bill it was $271 I asked why he said he had to do a diagnostic which I never asked for also he argued with me I said did you ever here the saying the customer is always right he said not here were not Walmart I said your not a good manager he said…