Monro Muffler

my issue was never resolved. I took my car to two different locations 4 times and my brakes are still in the same condition and my alignment still is terrible as well. I paid a total $1200 and this is not acceptable service and now I have to take my car to the shop yet again for repairs that never were fixed.

I even took the car to Monroe muffler to get my brakes looked at as a part of my warranty and the rep did not even bother to really look at my car. I have all receipts still as well showing what was supposed to be done.

honestly If I could put zero stars I would because I paid too much money and it seems like nothing was really done to my car.

Brought my car in for tires I bought on tire and rack there website stated installation would be $78 dollars they wound up charging me more than double I had a wheel alignment done also when I brought vehicle in my apt was for 2 pm I dropped car off at 1:45 asked when car would be ready they told me around 1 hour maybe an hour and a half also told manager his name is John wright I have two lights on my dash board need to change sensors when I CALLED at 4pm my car still wasn't done got there at 5:45 my tires weren't even on my car when I got the bill it was $271 I asked why he said he had to do a diagnostic which I never asked for also he argued with me I said did you ever here the saying the customer is always right he said not here were not Walmart I said your not a good manager he said…

I want to do a motor oil change today and I requested regular motor oil into my vehicle and they told me I need it synthetic oil mandated into my car I explained to them that I've been doing regular motor oil for the last 10 years and they refuse to service me they told me I needed to leave and go somewhere else where there's a place in my car regular motor oil.

the individual behind the desk was very rude disrespectful and loud I felt offended discriminated against and have to leave with my vehicle that it's overdue for a motor oil change by almost 3,000 miles without getting a motor oil change

Well my experience so far I talked to the manager I drove my truck for almost 3 weeks and they never tighten my oil bolt my oil bolt came out on the highway in my engine seized up and that they told me that the insurance company will contact me if not I am hiring a attorney

I had my doge ram 3500 in monro auto Schenectady 1702 chrisler ave since 07/06/2019 and am regular customer I get charge for job 2156 dollars and they told me u can drive the car to Friday we waiting for shift caple so the car get worse than before I called them Monday icant drive it the way it’s cz icant reserve and they were so mean to me and rude even today they told me we cannot control the mail and your part is not here

Was upset that after years of having my car serviced there and recieving synthetic blend oil and now being told i have to pay more for pure synthetic because the computer does not allow him to use synthetic blend in my car. He would not even give me the option to use synthetic blend he said no all i can put in your 2016 kia is full synthetic so i will no longer use your service

Gloria Reed July 12, 2019 I bought my Toyota Camry brand new in 1995. As the sole owner, I have kept up maintenance and tried to have it running well. , Columbus, OH, for an oil change. It was driven on the 10th and 11th.

On the 11th the engine locked up and stopped. At the house where the car stopped, the homeowner came out to help and looked under the hood finding that the oil filter cap had been left off. The cap was hanging on under the hood at the bottom of the front fender. We took pictures.

There was a lot of oil spattered around the engine. The tow truck driver removed the cap. We towed the car to Monro Muffler where they said they examined it, refilled oil and ran it. I picked the car up on June 17th.

On June 18th I took it to Meinke for a diagnostic. During the road test the…

I need to talk with some one to resolve complaint issue. Can you please call at 708-829-6637.

This is the worst customer service I have ever received. I had a legitimate complaint about a specific Monro location and the customer service representative said that she would contact the store manager and call me back. She never called back as promised, and when I called her back she was completely unresponsive and actually quite threatening.

My advice as a result of this is to never do business with Monro or any of their affiliates.

My car was damaged in the Cochran Road Monro overnight parking while waiting to be inspected. This was in Pittsburgh, PA 15216 or 15228 zip last Sept, 2018! Since then I have been trying to get Bob, the manager and or Adam in claims to do the right thing by me and my car to no avail. I will look the photos up in my email which have already been sent several times and resend them. Please call me on this Adam as I understand this is your responsibility.

Thank you, Andrea Murphy 412-979-4869

BEWARE – Fraud, Deception and Careless Business Practices.

I made the horrible mistake of taking my vehicle to Monro Store # 462 in North Olmsted, Ohio for suspension repair and an oil change. I asked the store manager for good quality shocks to be installed. Instead, Monro installed the cheapest shocks they could find. - Shock Part # 5672. I complained about ride comfort. The store manager promised to replace the shocks with “better ones” after I had the vehicle inspected by another reputable mechanic to check and verify Monro’s work.

After a couple more days, the ride was still terrible and getting worse. I went back to the same mechanic for another opinion. The mechanic pointed out that instead of replacing the shocks, Monro decided to spray paint the same existing cheap shocks a…

BEWARE – Fraud, Deception and Careless Business Practices.

I made the horrible mistake of taking my vehicle to Monro Store # 462 in North Olmsted, Ohio for suspension repair and an oil change. I asked the store manager for good quality shocks to be installed. Instead, Monro installed the cheapest shocks they could find. - Shock Part # 5672. I complained about ride comfort. The store manager promised to replace the shocks with “better ones” after I had the vehicle inspected by another reputable mechanic to check and verify Monro’s work.

After a couple more days, the ride was still terrible and getting worse. I went back to the same mechanic for another opinion. The mechanic pointed out that instead of replacing the shocks, Monro decided to spray paint the same existing cheap shocks a…

If you have a complaint and can't get anywhere with the store or Monro's general Customer Service Department, here are Monro's Corporate contacts that may be able to assist you.

Monro Corporate – Email Contacts

President and Chief Executive Officer Brett T. Ponton - brett.ponton@monro.com

Executive Vice President and Chief Financial Officer Brian J. D’Ambrosia - brian.dambrosia@monro.com

Senior Vice President – Chief Marketing Officer Deborah R. Brundage - deborah.brundage@monro.com

Senior Vice President – Chief Information Officer Avi Dasgupta - avi.dasgupta@monro.com

Senior Vice President – Chief Merchandising Officer Gerald G. Alessia - gerald.alessia@monro.com

Senior Vice President - Store Operations Samuel Senuk - samuel.senuk@monro.com

Senior Vice President – General Counsel…

they have had it for 2 months and still can't figure out the problem. this location has been horrible with many costumers that I have talked to waiting to here about my situation. I don't think they really having been doing anything because my car has been in the same spot for over a month with a flat tire. PLEASE BEWARE

On May 4 I had my oil changed at Monro service station in Wayne Pennsylvania. It took me 20 minutes to drive home from this service station after the work was done and another half an hour to drive around on Saturday May 8.

Only after 40 minutes of driving did I realize the oil fill cap on top of my engine block had not been replaced and oil was spitting all over my engine.

Also, the dip stick used to check the oil level had not been properly inserted. The car in question is a Mazda Miata with less than 7000 miles. com. Thank you.

to much turnover in help thy act like thy don't no where to start.been a customer for years will never go back in the long run thy will cost you more money to get your car fixed .example put oil filter on to tight could not get it off cost me $80.00 to get it fixed.will never go back.

I have been having our cars serviced at Monroe for oil changes for 3 years. 00 for an oil change and tire rotation $60 plus tax. 85 for the exact same service, I was informed the cost was now $60 plus tax.

Someone needs to follow up on this particular store. These charges I believe are inflated with no justification. Unless I can get a response to my complaints I will no longer be a customer at Monroe. The service manager I spoke with name is Russ Mczranor.

I had my oil changed at one of your locations after driving my truck to work the next day i stopped at gas station to check on my power steering fluid an seen your employee had not put my oil cap back in place

I just sent corporate an email, but will more than likely go nowhere. I was charged for tire rotation which wasn't done and was told I could not get a refund, but would credit it to my account for next time.

I told the 'manager' Ashley Meese that I had not planned on returning since I have had to stop back the past few times I've had an oil change because they do not turn of my maintenance light, which the did not do this time either. She said 'ok', turned and walked back into the garage where she had been smoking a cigarette upon my arrival.

I spoke to a manager at the Waterloo branch to have a friends truck inspected who was in the hospital at the time and he was very rude told me nope cant do it I have no inspectors here call for an appointment so I called the very next day to make the appointment like he had suggested and he was rude again and said nope cant do it we are booked and he hung up on me

I have been going here for 16 years and always deal with the manager Scott. He is amazing! He wasn't in today and I was quoted $1,000 to fix my car that we had towed there yesterday. I was quoted by 3 other garages because that didn't sound right and they were all 400-500 less.

I called and told the other manager I would be picking my car up and couldn't believe they were going to charge me that much and he informed me that he would give me back my keys for $60. Not only will I never go back but I will spread the word VIA social media so noone else gets ripped off!

30pm they said 2 1/2hrs of work took them only 7 hours ridiculous once it was fast now appointments meaningless get excuses and been a customer over 30yrs go no place else but it got to stop i am NOT GOING TO GET JERKED AROUND A Y MORE PUTTING people in frint of me cause they r in a hurry also big attitude rude kurt giving me yelling at me say wrong plate YOU SUCK

You can call joe at the sayre pa store and talk to him

99 for oil change, I went to Monro in Lowell, MA for an oil change yesterday, April 10, 2019. I felt I had been cheated and ripped off. 87. Monro is so dishonest by sending out an ostensibly good coupon as a bait with so many hidden expenses.

They may have ripped off from me close to $10 this time, but they've lost a customer forever. I've attached the receipt for your reference.

I have had my2005 Jeep Liberty at Monroe Tire and brake in Warren Rhode Island they were supposed to repair the catalytic converters but instead have caused other problems with my Jeep and have had my jeep apart three times each time failing to repair it I paid $1200 dollars to have it repaired and all they have accomplished is keep giving me excuses about not having the right parts I’am going to start legal action against your company if something isn’t done about I want what I paid refunded I do not trust the mechanic he does not have any training and

is incapable of doing the repairs Idon’t want him to continue to destroy my vehicle

Crooks ripped me off and they almost burnt my car engine. On Feb 7th, I stopped at Monro Auto Service in Binghampton as my Subaru was leaking oil underneath and smoking somewhat. They said I needed a new oil pan and gaskets.

They kept the car over night as they did not have the parts. I noticed that when they delivered the car next day, it was still smoking but they said it was the oil residue from the day before that was burning off.

I asked - are you sure? 00. I got back on I-81 headed south for about 30 minutes and stopped at a rest area. The car was leaking oil just like if they had never fixed it with hardly any oil left in the pan.

I had to wait till next day and took the car straight to a Subaru dealer where they immediately identified the cause which was a leaking oil pressure…

Monor... I took my car their working and drive now my car doesn't start on 2/14/19 I took my car their for brake issue they call me back 2/19/19 and told me it was my brake module had them fixed it then

they called me back 2/23/19 and said a tech misdiagnosis it and it was my brake booster had them fix that on 2/25/19 I went in to see what was going on with my car the they say my starter went out had them fix that on 2/26/19 my car still wouldn't start then they said it was my alternator and battery fixed that and car now shut off now they say it's any electric issue and it need a plug for the alternator fixed that and

my car still wouldn't work now they say it an electric issue and they washing they hand with it after they messed it up now they want me to pay for a electric technician…

This is my second e-mail i've sent, I hope that i receive some response to this as i really don't want to file a complaint with the dept. About a month ago i brought my jeep into your winsted ct. shop.

its about 1 foot long with 2 clamps. i asked him to replace the line and clamps and not to touch anything else,and call me before they did any work,as i work in a business next door to the shop.

I received a call from him stating that he had taken a wrench to the fitting in the radiator that the hose connects to, i told him immediately to stop and that i told him not to do anything until i said ok and went to the shop where i told him i only wanted the hose replaced and showed him how loose it was by pulling it off and

on and asked him why he put a wrench to the fitting when i told him…

North Adams Mass store . Manager company risk. Wish to be kept anonymous. Federal Bureau of Prisons 04391-082 released on 3/16/2018. Unbelievable this person is running a store with 10 counts of bank fraud.

After a minor accident on the side of the road I recently took a rim with a damaged tire to be replaced at a local Monro location in Pleasant Hills, Pa. It took an unusually long time but I had attributed that to the fact that it was Sunday and they were noticeably understaffed.

I took my rim and tire home and proceeded to remount it on my car and noticed it didn't quite align. After mounting the tire I called the shop because the wheel cap wasn't replaced. 00 for the tire and mounting it.

Had I not called in about my cap he would not have even mentioned it. I guess it is nice he mentioned it at all.

After a minor accident on the side of the road I recently took a rim with a damaged tire to be replaced at a local Monro location in Pleasant Hills, Pa. It took an unusually long time but I had attributed that to the fact that it was Sunday and they were noticeably understaffed.

I took my rim and tire home and proceeded to remount it on my car and noticed it didn't quite align. After mounting the tire I called the shop because the wheel cap wasn't replaced. 00 for the tire and mounting it.

Had I not called in about my cap he would not have even mentioned it. I guess it is nice he mentioned it at all.

I went to Monro for an oil change on September 10 and I started to hear a strange noise in my car on December 16th. I manage to get an appointment at the dealership on the 18th of December and the mechanic said I need a new engine because I have been running my car with less than 20% oil and

they found lots of metal shavings and it was because the oil filter was not changed correctly and it leaked 4 quarts of oil. 17. in the lapse of three months and my engine needs replacement. I am holding Monro responsible and will need Monro to pay for the replacement of my engine.

I will attach supporting documents and await for a response.

I've tried to contact you several times about my car but NOBODY REPLIES !!! Can somebody please call me tomorrow morning???(330)217-8688.This is ridiculous!!

I was at the Monro in Pittsburgh Pennsylvania Allegheny River Boulevard location on August 10th 2018. While in the garage area talking to one of the three employees present on this day one being the service manager discussing needed work for a couple of my vehicles that were there a firecracker was thrown behind me to the left side of my head near my ear.

I initially thought it was a gunshot. After being startled and scared out of my life quickly jumping and moving to my right I turned around to the area in which the sound came from. I turned around only to be faced with an employee with a gun tucked in his waistline laughing along with the service manager as if it were a practical joke of some sort at my expense.

I guess after the two individuals realized how nervous and afraid I was…

Robert Jordan,MONROE MUFFLER assistant MGR. called KIA to see if our warranty would pay for the repair they stated they would inspect the OIL PAN COMPLETELY DISATISFIED we left and went home immediately and parked our car in the garage not knowing that the OIL was leaking on garage floor overnite.

The next morning when my wife left for an appointment to bring the car to KIA. They were unable to do anything FRIDAY DECEMBER 7, the SERVICE advisor said MONDAY DECEMBER 10 would be the earliest to inspect the damage so we left the vehicle over the weekend

Hi,

Please see attached letter about Monro Muffler- Location 440 in Worcester, Massachusetts. I will NEVER go to this location again...ever.

I recently had a friend check my oil a few weeks after my oil change and low an behold my oil was old; smelled like fuel and the dip stick was burnt. I have had my oil change every 5000 miles and they have been the only one to "change" the oil.

This could have cost me my motor. I am a woman and am tired of being ripped off.

On Oct 4th I went in Monro auto service at 314 Quacker road Queensbury NY 12804 with squeaky front brakes. They were quite fast to get my car in and replace the front brakes, with premium ceramic pad and total front brakes. 07 total including taxes.

One week later, however I returned to ask if the "squeaky" noise should still be present. The mechanic proceeded to take my car for a run and bring it back. He said it "should" "go away eventually". I said ok and left.

So now it's Oct 30th and the squeak is still there. " I aleady have tried to take it back with no results. My next best bet is to take it to the Toyota Dealer. But what I would like from your office is a little compensation for this situation.

If you want I can send you the bill of sale, if you send me a fax #. Thank you for…

00 . So I let him do the work it took about 30 min and when I was ready to pay for the job. 00 I’m really very up set. I really know he tryed to take advantage of me I exspet to have some thing about this I hope you understand what I’m saying Thank you David Mizak 814 344 3086

I have been back and forth since April they were supposed to put a catalyst converter on and come to find out they put the wrong part on. My check engine light came on as soon as I left. I've been so aggravated that I had my fiancee call and I've called.

12 I took it back and the guys there told me that they had to keep the car until Tuesday which they had it 4 days before. This is my only transportation and I have to get back and forth to work.

They have no loaner cars. I call corporate and they don't want to setvice my car. This is a disgrace and they have not fixed my car or won't give me my money back. I guess I need to take them to small claims court.

On September 18th 2018 I had 4 new Goodyear tires installed and balanced at monroe muffler on Ohio river Blvd in sewickley, Pa 15143. I have been there over the years for oil changes and inspections. I have always had a good relationship with Joe the manager and no complaints about the service I recently.

On this visit however my Ford 2015 fusion key was not returned. I have 2 battery operated keys to my car. When I have service to my vehicle I give them the one which only has the car key. The other with my house keys etc I keep in my purse .

I was able to start my car when done with my primary key in my purse. I didn't notice that I didn't have the other key until my husband asked where it was. I looked through my purse, tried to start my car without the primary key to see if it had…

we have evidence. I also suggest monro to do drug tests.

I had work done on my car it hasnt even been a year yet. I called yesterday because my tired are bald and i had gotten brand new tires and my check engine light was on again and he said what was it on for i said evap he said well we probably just cleared the light because we dont do that here.

Well i got mad and said well what did i pay for than i paid 119 just for them to check the engine light than on top of it to fix it. For him to say that i was livid than he supposedly couldnt find my work order and was suppose to call me back well he never did i called today and the guy pulled it right up shocking right?

Well i said my tired are bald did you do a front allignment he said no i suggested it to you but you told me no. Now thats a LIE and i am livid. Spent alot of money for them to fix…

I had to go back to town and have them retighten the bolts. I just got back from from a oil change again i ask them to grease it again and they didn't. I have always did the work my self but i am getting i can't do it any more.

My recent experience with Monroe Muffler was horrible. I called to make an appointment on Monday (07/30/18) at the Monroe location in Mt. Pocono PA, and the person who answered the phone said they were busy. He did take my name for a mid-week appointment, but he did not go on the computer to verify the appointment.

In the meantime, I went on the Monroe website and was able to make an appointment for Tuesday (07/31/18) at 10:00. When I arrived, the mechanic said that he could not honor that appointment, and told me that they were understaffed and not able to keep up with the work at the moment.

I was upset, but I could see that there was not a manager on duty and that they were overwhelmed with work. Ironically, I am aware of staff turnover at this location and the fact that retention of…

This is 2 separate incidences with 2 different cars but at the same auto repair (Monroe Muffler in Exeter Township).

The 1st incident by itself may not be enough for a case but it shows repeated mechanical negligence.

Incident #1

Car: Chevy Equinox

2-3-2018

We brought our car into Monroe Muffler for an oil change and tire rotation.

(Scan 1a is the invoice)

When we drove home we noticed the front of the car shaking violently.

Luckily, we only live 1 mile away so we turned around and brought it back.

It turned out when they rotated the tires they put the lug nuts on but did not tighten them on 1 tire.

Just driving a mile was enough to crack the solid metal tire rim.

If we drove any further the tire would have flown off completely causing a major accident.

They said they would…

to whom it may concern. my name is Amber and i live in Champaign, ill. the date is june 28 2018. i went to tire barn in champaign ill today to see about putting some air in one of my tires and possibly getting some new tires.

to make a long story short. i felt very uneasy and odd when getting some air put in my tires. it wasnt the man who was putiing air in my tires, he was actually kind polite and professional. it was the other guy that was inside the shop.

its the way he looked at me. it was like he was undressing me with his eyes. i know who is because he put some tires on my friends car about a month ago and we were there together and she was creeped out by him as well.

im not sure how to spell his name, i know its kareem though. i know hes one of the managers cause he kept on…

my name is jessica caston. a couple of weeks ago me and my mother came into tire barn in champaign, ill for a tire repair. the guy i talked to was named careem or keream, im not sure how to spell his name.

i know he is the manager there. this so called manager is very creepy and unprofessional. this kerreem guy was very flirtatious and i was very uncomfortable with his way of talking to me. he offered to take me out to dinner and buy me some tires.

i was so creeped out i ended up going some where else to get my tires. i didnt wanna say anything about it because i have an uncle who works there and didnt wanna cause any trouble for him in his work place.

i wanted my uncle to help me but he just happen to be off that day. im saying something about it now because this manager kareem did the…

i came into tire barn in Champaign, illinois the other day to get a tire. i didnt receive any bad service from the guy that was taking my order. it was the other guy that was standing next to him. his name is Kareem.

hes the manager there i think thats what he said. this kareem guy asked me all kinds of questions like how old was i where did i work and did i have a boyfriend. the way he looked at me was very creepy.

the other guy that was taking my order looked at kareem in awe. this kareem guy is very creepy. i know i will think twice before i come to tire barn again. i know i wont come alone. i will have some else with me or just go some where else to get any tires.

i usaually dont make complaints like this. but i felt like i had to say something because the same thing happened to my…

I have just been cashed out but my car still isn't done. i was told this shop closes at 7 and my car wouldn't done. I have not eaten and am trying to start a business. I do not have hours to hang at a garage.

I would have gladly picked it up in the morning. I don't understand how this is happening.