M&T Bank

Completely insensitive customer service.

I went to the bank in order to close a 1Cent, yes, that's $0.01,'money market account', that had been siphoning $15 a month fees for many months, unbeknownst to me. My error.

What made this banking experience truly bad was the fact that neither of the 'bank officers' I dealt with could be bothered to put that penny in my palm.

Own the customer experience, bank officer. There are other banks. '

Unbeknownst to me, I paid $15 a month for at least three years, as a fee for a 1cent, "Money Market Account". My bad.

My bank officers' bad is the fact that they couldn't be bothered to personally hand me that penny.

I have at least $6000 in my checking account.

Crappy customer service ought not to be the default setting.

Anthony Coconeto was the lending advisor I spoke with. After inquiring about my income and work history he gave me a very negative opinion. When I asked to proceed he stated “you want to proceed even though you may not get approved” at that point I ended the conversation.

Prior to this I obtained a pre approval from Chase. gov website. Mr. Coconeto opinions were not asked for and were indicative of bias. His choice of words and tone were very unprofessional.

The hold time and automated prompts are useless. If customer service does answer the phone they transfer to an unhelpful person who has to transfer to someone else. I paid my auto loan off and need a simple letter/email that the loan has been paid in full.

I have been told I have to show proof that the funds came out of my account but I didn't write the check (mtg lender did). The hoops one has to jump through for something so simple is bind blowing.

I will never bank with M&T again nor will I recommend. If I ran my business this way I'd be out of business. The recording of phone conversations for quality assurance are not listened to or analyzed for customer service. They are useless.

Unable to get lien release for paid off auto loan. Have called a dozen times and also gone to local branch. Keep telling me it was mailed.

Hello,

I have a mortgage with them. I am so disappointed I am trying to get in touch with them, no one NO ONE IS ANSWERING A PHONE. I tried another day no one was answering. SO FRUSTSTRATING. I would love to switch from this pooooooor customer service. EWELINA

I have made 4 disputes with no answers a few months ago I was scammed for 10,500 dollars my whole savings I am a senior citizen and do not understand the computer too well what happened was I was online with Amazon and I was trying to return cameras that did not work my phone Rang make a long story short these guys scammed me they kept telling me my money was in my wallet on my phone and

your bank did not have the right software to get it back and that we had to try again the original answer was no but honestly had no clue what was happening please please please can I get my 10,500 dollars back we are FDIC insured can I please get some answers to my dispute here phone is 215 531 4991 address Is 32781 Vera Lane Millsboro Delaware 19966

I called the M&T branch on East Main Street Rochester New York today to make a car payment on an account I have with this bank. A teller answered the phone and when I asked to make my payment he put me on hold and passed me to the BRANCH MANAGER named “Joe” who in turn had no clue on how to process my payment.

I asked why is it so difficult to make a payment over the phone? He proceeded to ask me, after waiting on hold for 10 mins why I don’t make my payment online or in a branch? And said I was disrespectful.

I said to him I don’t like to pay payments online and I am no where’s near a branch to pay in person. It really is not their business as to the way I chose to make a payment. I have had several car loans in my life with several different banks and have never been treated so…

Poor customer service mt bank ATM card expired a month early during the holiday season i have not been able to use my card for 3weeks a new card was issued and no pin number was sent it's been 3weeks the online banking never works like it supposed to and locked me out for no reason if I call my bank hold time too excessive 45minutes no one came to phone I'm social security income I give up I hate mt bank I opened a new bank account somewhere else and

can access my bank account with no problems I hope this helps some one else DO NOT BANK WITH MT BANK !!!

They call my father 2-3 times a day, harassing him for payment information. They want the check number, time check was sent. Payment was sent a week ago, my father told them this. They still kept calling him, asking him to provide the check number. Today November 1st, I checked my account - I am the one who makes the payments. Payment has not gone through. I called to verify, if I mailed it to the right address, I asked if they could just confirm they have the check. The check that has my name, I already verified the amount, the account number, the address of the property. I was told we can't confirm this with you. So... they can't confirm if they have the check that has my name on it? Rude, unprofessional and they should not call someone 2-3 a day, that is called harassing.

Max P. the…

called for help for a special Forbearence program, on Monday Oct 18,2021@ 9;05 am, talked with a Robert in the Assistant program Department Mr. Robert hanged up on me he was rude he switched me to another department with even notifing me ,,,,Rude.

I will take this to a higher level, if this is how M&T Bank deals with customers, will will start looking for another bank for business.

I experienced Anti-Semitism and Discrimination at the downtown Albany branch of M & T Bank. I have mailed a letter to the CEO in Buffalo, New York and reported the incident to the Anti-Defamation League of New York. Please provide an online email so that I will email the complaint as well.

Thank you, Vashon Renee McIntyre 59 Ten Broeck Street Apt D Albany, New York 12210 (347) 717-6437

since the year 2017 m&t bank, mtge customer support and loan servicing every year send me notice of lack of renter insurance on my property located at 6175 w. , 33012, mortgage # 00516 25309,despite the faact that I have been sending copies of my renters insurance to their office, charging my account with additional insurance costs and reporting failure to carry insurance to the credit report agencies.

highly prejudicing my credit report. because I have evidence since the year 2017 till this 2021 that i have renters insurance for all this years and advised them (m&t deaprtment and servicing department) with copies of insurance coverage. I will supply you with the evidence that claimed for by mail and this mean. thanks Samuel tamayo

We had a loan with M&T for a work truck. We bought the truck in December and never received a bill or statement from them. My wife started calling them in February to find out why we hadn't received anything and no one could help her.

I tried several times to call them but was put on hold for more than an hour at times. I quit trying to find out any information. We finally heard from M&T in late March only to find out that we had been turned in for collection!!

It was very hard working with employees. From that point on we made payments that were four times the amount that was due, but we noticed that our interest that we owed went up each month. When we called to question that, we were told someone would get back to us before the end of the week.

That has been a month and a half ago…

Mt bank WORST BANK I EVER HAD. I see alot of people complains. Mt have been unfair closing my account unforgivable. Worst bank. Terriable bank.

Williamsville, Buffalo branch, off Youngs Rd. 14221. I was asking about 8 separate overdraft charges that occurred in less than 20 minutes of each other and cost me over $500. The teller and manager laughed (literally) at my very reasonable request to explain the charges.

I try to take my license back and he yanks it back and threatens to "shred it" I almost got physical with him before I snatched it out of his hand. Terrible service and I'll be doing everything possible to RUIN that branch, they are so unbelievably unprofessional and pompous, I'd advise hiding your money under your bed before M&T.

Due to COVID and a loss of income for my husband and I, we had to surrender our camper. I started trying to fax a letter to a Brian ---- back in March stating we wanted to surrender the camper.

But he dismissed my emails and faxes. He never responded to me at all. When I first called and talked to someone about my situation, they told me we could voluntarily surrender our camper. We tried to do the right thing and did that.

We even showed up the day they picked it up with the keys for the people to get into it. We were never told at any time about the fees we would be charged for picking up the camper and for auctioning the camper.

I was also not told that it would show up as a repossession rather than a voluntary surrender on my credit report. 20 in fees. Nice, especially considering…

Totally unacceptable racist behavior by Teller named AKEMI. St Johns lane Branch. 9125 Baltimore National Pike, Ellicott City, MD 21042

Drive through is based on first come first serve but she chose to serve 2 other customers ahead of me ( based on color ?? I} and refused to acknowledge me waiting in the big white truck. Her response when questioned : " Oh i did not notice you" ..Seriously gross lie. How do you practice first come first serve if you fail to see one large truck parked in the small 2 lane service area. Very Humiliating. This one teller AKEMI needs to be trained to respect people better. If anyone looks at your drive through CCTV footage around 1:20 pm, 7/29/2021. it is clearly evident of her rude racist behavior. Such employees attitude should not be taken lightly . I am…

My husband visited M&T Bank 8200 Harford Road on 7/9/2021 at approximately 2:45 pm because we had questions about our Securities fund. Our Account Executive Andrew Fletcher is at this branch. We couldn't reach him by phone so we went to the branch. He was not there.

So we asked to speak to someone else and why. We waited 10 minutes. Only one lady was actually serving customers yet there were two other workers sitting in cubicles apparently not doing anything. I couldn't get names because I saw no name tags or name plates on desks etc...

A gentleman finally helped us. He was polite but had no knowledge at all about securities, nor he said, did anyone else there. He said we would have to keep trying to reach Mr. Fletcher. How is it that M&T can offer these services yet have no one who can…

I applied for a mortgage , I submitted all my documents to Roland Minard , once my file reached underwriter No one contacted on my static ,on June 18 Roland Minard contact me in regards to my loan not being approved. What I don’t understand why didn’t underwriting department reach out with a valid reason. I would appreciate if corporate could look into my file

The removal of an ATM machine from the S. Potomac St. Hagerstown, MD 21740 location should be reviewed. This location serves several elderly customers who are without transportation. This site is both convenient and easy to use. As one of those customers, I again would ask you to reconsider any decision that may affect the removal of the ATM at the S. Potomac St. Hagerstown, MD 21740 location.

Thank you for your consideration.

Corporate culture apparently encourages snotty middle managers- never had the experience of this before and immediately terminated all business with this bank.

On April 2, 2021 I emailed a request to have some late charges waived in order to facilitate a sale of my property which would benefit not only me but the bank and his investors. On that date and on many other dates thereafter I emphasized the urgency of the request.

I received an immediate reply on April 2, from customer service, that it could take up to two business days. I heard nothing.

Finally, I was advised by telephone on April 14 or 15th that a file it been opened on April 13. Further, it was opened by the homeowners assistance department, not customer service. It is important to note that I submitted the request to customer service at the suggestion of homeowner assistance..

Since then I have been bounced back and forth between the two departments but have received no concrete…

I filled for re financing and completed all paperwork. But I have not been able to contact my agent by email or by phone. They never returned any of my calls nor emails....its been several weeks now.

Very slow to answer phones but when they answer there is so much noise in the background from people working from home they need to be in the branches maybe they would be a little more professional.

The branch in Beacon NY doesn't care about their customer safety or business. After being in the drive thru on foot for 40 minutes, I was asked by Janice why I had received a check from an insurance company in the first place and told to come back later to get money that had been available for withdrawal to me.

I was asked why I didn't use the atm( no card yet) and told to go to another bank!! After being humiliated I received a call from the bank and told that she was a good Teller!! They don't care about my inconvenience or heatstroke to r panic attack, caused by them!!

Can't wait to close my account there and go to any other bank I'll be calling my lawyer also

I went on 2/7/20 to my local M&T bank in Owings Mills, MD!!! The worst experience as customer. I came at 11:30am and waited 30min!!!! I'm very patient person, and never complain about anything, but this time I needed to just point out the issue with customer service.

The lady employee she took another customer because prior she came to check-in window first doing her deposit checking or whatever, and then she came to sign-in her name and sat. I was aleady there first because I came at 11:30am.

The employee lady took her first and didn't even say sorry or apologizing to me for waiting patiently 30min!!!! She could have handled more professional and polite!!!! I still give 5 stars because I love this bank, but they need to have more employees professional and polite to assist customers.…

My home equity loan was locked by a Michelle shine ext8221. You pd back taxes for me in2016. as now your saying I'm in default I'm NOT you won't let me pay a dime. The default was a letter do you know The attorney general said you can't charge me any penalties or quite the payments you won't let me pay They said could affect my credit rating.

I want you to fix this. He the attorney general said to call if help was required. On a side all cash owed to you will be played Jan 15 2020. This is not my doing. I CANT PAY you won't let me.

E mail reply no phone.

Good after noon,

I have just had a very uncomfortable conversation with John Centola in your Recovery specialist department. I reach out to him last month, because I noticed that Sheehy did not pay out the last balance owe on my account and I made sure Sheehy paid M&T Bank the remaining balance of $674.26. Well working with JOHN CENTOLA last month, Sheehy told me they did not like his unprofessional tone, which I overlooked last month, because I wanted Sheehy to send M&T the balance. Well, I just spoke to JOHN CENTOLA and I was not appreciative of the unprofessional tone he just shared with me, too. After he asked a question, while I was explaining, he just yell “ just stop it, I will research and get back to you”. Poor customer services and very unprofessional. I understand everyone have…

To Whom It May Concern: As a new customer (loan transferred from Chase Bank of no fault of my own), I feel the need to write this letter so the corporate office is aware of the issues in the Baltimore Office. My first payment with you was due for July 2019.

Although I did not get notification until July 2nd, I decided to take the payment to your local downtown office on Fayette street located in Baltimore City. I used the original coupon ticket and a personal check made payable to M&T.

After about 2 weeks, I noticed my check had not cleared my bank which also means my July payment has not been applied to the mortgage loan. I went back to the original branch and an investigation was initiated. I received a call from the branch manager stating the transaction was not processed because I…

the absolute worst service I have ever experienced

I'm a resident of the State of Maryland and often use the M&T Bank ATM located in Shoppers Food Store on Cherry Hill Road, College Park, MD with Debit and Bank Cards which allow M&T Bank to collect ATM fees. , PA 17101, Sequence #6656).

I was surprised to have to face racial profiling when just asking for change on January 17, 2019. I've used this same M&T Bank ATM since December 19, 2019 and on various occasions went inside the lobby of the M&T Branch just to request change (quarters) with no problem.

However, on January 17, 2019 a teller (Genevieve) who said she was new to the 213 Market Street branch asked me if I had an account? I replied, no. Then Genevieve asked for my Identification. 00 bill. I asked why I needed to provide identification for change and (Genevieve) said she was…

Making deposit bank not crowded at all waited in drive thru line 25 min before teller help me. It don’t make any sense I was told must take care of people inside line before I can be helped. M&t at campus way need help with staff and better service

I received a birthday wish from M&T banking today (12-1-19**). This is inaccurate information that was obtained from my Facebook account. I never gave permission for M&T to obtain this information and I am requesting that you cease this activity immediately.

I am also requesting information about who is authorising this action and the legal basis for collection of personal data that is currently set to private. This is a blatant disregard to ones privacy!

They keep bothering me about wanting a copy of my condo insurance company and are now forcing me to get HO6 coverage. I can not take time off of work for this.. I will lose my job. I asked to speak with a Supervisor and they keep transferring me to an extension that does not pick up.

worst customer service i have ever had from a M&T Bank branch since opening my account over 20 years ago. Bank assistant manager is rude and likes to talk to customers in a condescending manner. Depending on who you talk to there is a different story given.

I wished i had checked the google ratings for this branch before opening my new estate account with them. They have a very low rating and i am surprised the corporate office hasnt looked into all the complaints about the Perry Hall Branch.

My online banking has been blocked. Yesterday, 19 July, 2018, I spoke with Michelle in at what I believe to be your Fraud Department and she advised me she was with Enterprise. I got to Michelle after being transferred there by another M&T customer service representative.

During my conversation with Michelle, she said some suspicious activity was being done with my account and they had to lock it for my safety. For this I appreciate the extra security measure taken. The end conversation with Michelle was for me to take my computer to someone like Best Buy and have my computer cleaned at my expense or another option was for me to go to my local branch, and

unfortunately they have it listed as M&T in Hancock, Maryland, when in actual practice I deal with the M&T Branch on Pennsylvania…

Had a horrible experience with customer service. The rep was rude, loud, and disrespectful. Spoke with her supervisor Michael Lafferty, he was not rude, but never offered an apology. He sided with his agent, and totally disregarded my concerns. I never had a bad experience before, have referred family, friends and co-workers.

Nasty agent, and uncaring supervisor. What a way to start my day.

BANKER WAS UNPROFESSIONAL AND REFUSED TO ALLLOW ME YO USE THE BANK PHONE TO CALL HQ AND MAKE A COMPLAINT ABOUT HER TREATMENT OF ME AS A CUSTOMER!

Dear Mr. Robert G. Wilmers

I am a disabled senior veteran and have been a loyal banking customer. I have personal and business accounts at M and T Bank but my debit account that has been changed to account number- 4258084530878383 has been charged with serval overdraft fees that I was unaware of until lately. I would like to know what you can do for me. Thanking you in advance for your attention to this matter.

Sincerely,

Debbera M. Ransom

Tardy Function

The branch ( University of Maryland Hospital Branch Green Street, Baltimore). The branch should open at 9.00 AM and not at 9.05 or so. This was noted also today, Sept 12. Also, the Printer devoid of any paper to print customer's information. The bank was thus not fully ready at time.

Report is made just as helpful suggestion and recommendation for management change at this branch.

STACY FERGUSON 2 MERCATOR LANE WILLINGBORO, NEW JERSEY 08046 (973)885-5959

M&T BANK MORTGAGE DIVISON SEPTEMBER 6, 2017

SUBJECT: PROPOSED PURCHASE PROPERTY-13 TUCKER COURT, WILLINGBORO, NJ 08046 ASSE#7128035289 M & T LOAN SUBSIDY PROGRAM

THIS LETTER IS TO MAKE A FORMAL COMPLAINT AND NOTIFY UPPER MANAGEMENT ON HOW SOME EMPLOYEES ARE PERFORMING IN AN UNPROFESSIONAL MANNER. SEVERAL MONTHS AGO I WAS MADE AWARE OF M&T LOAN SUBSITY PROGRAM BY A REALTOR. I CALLED THE NUMBER AND WAS ASSIGNED TO A MORTGAGE OFFICER TO PROCESS MY LOAN. I WAS VERY MUCH INTERESTED IN RECEIVING FUNDS TO ASSIST WITH MY HOME PURCHASE. I WAS IN CONTACT WITH THE PARAMUS BRANCH FOR THE MORTGAGE PROCESS. MY LOAN OFFICER WAS DAVID SADEK-MORTGAGE DIVISION, 45 EISENHOWER DRIVE, 4TH FL, PARAMUS NJ 07652-(201)580-4673

I WAS…

They are the worst. They have belittled me in a complaint response, called me a liar after filing a CFPB complaint, continuously send payoffs saying I requested them (I have not requested one), changed the checking acct terms from a zero min to a 5k minimum, and

continuously tell me I need to update info when I have done it 3 times. Not to mention the loss M&T pack they would not leave messages or send emails as my commute and work hours matched the operating hours and contains all the info they need to update the account.

Blocked me from making payments and adding delinquency to my credit and fees.

On October 30th we got a letter from M&T stating our accounts had been hacked into and they were freezing the accounts pending an investigation. They asked us to go through our statements and highlight the transactions we are disputing.

We did that and now they refuse to give us the provisional credit they originally said they would. We lost close to $7,000 and they won't give us back a penny of it. This is unreal! Do not bank with M&T.

I went to the M & T Branch on Emmorton Road in Abingdon, Maryland on Tuesday June 23rd at approximately 3:35 P. M... Upon arrival one man was with customers and two of the employees were sitting around in the office chit chatting.

I waited at least 15 minutes before the girl came out to answer the telephone. After answering the telephone she asked if she could help me. I said yes you can, I have been waiting for awhile. She claimed she thought I was waiting for the teller.

I was not in line or close to the line and I keep looking in the office at them, hoping they would discontinue the conversation which definitely appeared to be personal. I asked her why would Verizon be allowed to deposit a refund in my checking account without my permission.

She said they must have had the account…

For me it is very easy to manage my financial obligations right away on my finger tips as M&T Bank gave me online account. I am grateful to M&T bank as it is saving my time on busy calendars. It provides Savings account, credit cards, debit cards,securities,mortgages,loans and bank checking accounts.

M&T Bank application for mobile banking is also available in Google play store. M&T Bank has services for individuals, business and commercial firms too. It would be the right solution for you too, please log into the website for complete details.