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Murphy USA

5.0
79 complaints

Address

4700 E Palm Valley Blvd Ste 2 Round Rock, TX 78665-2580, Round Rock, TX, 78665

Complaints

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Nunya

Mar 7, 2025
0

A male worker at your Clarksville, Tn Madison Street location does not see the importance of being prepared to do business. He sees no reason and has no intention of having change for his customers. The next time I'm refused service for having cash, I will find other accommodations and inquire with our state Attorney General to see if we can get rid of corporations that do not accept cash. We don't need you.

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jordan stewart

Dec 31, 2023
0

I visit your Dillon, SC location very often. If I’m not buying cigarettes (usually two packs at a time) and snacks, I’m getting gas. I don’t know her name, but the young lady that works the early morning shift is very rude.

Every interaction with her is an issue. She acts like she hates her job, is lazy, and doesn’t want to be there. I feel like it inconveniences her to wait on me EVERY-TIME I go in there. She puts me in a bad mood by just looking at her.

I’m not the only customer that feels this way. I’ve ran into multiple people that feel the same way. I usually don’t do this. I don’t call or email corporate offices, but her attitude is out of control and I’ve been dealing with it for a long time now and I’ve never said anything.

Ive been working with the public for over 15 years.…

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Angel Mills

Oct 9, 2023
0

False advertisement!!!! 88 a pack when you bought 2. The cashier said no and kind of argued with me about it. She even asked to fidgeting to take the sign down. So I call customer service and all they said was yeah SORRY, but they can't change cigarette prices.

So they were still advertising a false price!! And here's the thing it wasn't just one sign it was on every trash can!!

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Nathanial Rollins

Sep 18, 2023
0

Macclenny,FL manager was being rude rushing me out of store took my ID for cigarettes never gave it back didn't realize till about an hour later come to find manager was rushing people out so she could go home employee working when I went back so she don't see it must be in the safe and refused to call her back so I could have my driver's license

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Thea

Sep 15, 2023
0

Your employee at the Seminole location was VERY rude...she took a picture of me just letting you know if I see that on social media there will be a lawsuit thank you

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Danielle Perkins

Sep 14, 2023
0

", my husband worked there a year ago and had a major surgery and sever legitimate health issues while employed that we're all documented by the hospital, my husband's name is Greg! My response to that was with anger that she purposefully was picking fun at my husband because I was in the store.....

" Not yelling or even being rude I smiled at the cashier and exited the store at witch point I was yelled at from the door of the store to the opposite side gas pump ask what I said I repeated my statement to Tracy Kent twice then she said your calling me a bitch?

I stated that I made a simple statement to witch she again asked who I was calling a bitch again I stated hypochondria is a bitch and she proceeded to tell me what it was and I told her I thought that was a narcissist she told me to…

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Tommy

Sep 13, 2023
0

The gas station in Quincy fl has gas pump blocked off and half the pumps wouldn’t take a card, this has been a regular activity, for it to be a fairly new station. This makes folk want to take business elsewhere.

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jessie serrano

Sep 11, 2023
0

I always go to murphys near my home today i went with my wife to the lehigh acres florida location i was standing in line with a lady i was saying is anyone here. I thought this rude girl left she wasnt saying shit.

15 min went buy i said hello anyone here this rude black bitch started running her mouth at me very un perfessional. I said to her i want to talk to ur boss again running her mouth she started it.

She said go to another store murphs is this the kind of worker u have to dissressect other people she black young worked monday the 11th in the morning fire her ass u dont make ur company stupid

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erica p warner

Sep 8, 2023
0

DM ANGELA in Tulsa oklahoma abuses power and wrongfully gives positions to unable employees who are still training instead of senior employees who deserve it

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Robert N Martin

Sep 7, 2023
0

It's hard to get to a gas pump when you have a man cleaning his car at pumps. He was in front of the broken gas pump and the diesel pump and it was extremely difficult to get to the other pump to get gas.

This place is in south boston va 24592. The person should have went to a car wash for this.

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Jonathon Coile

Sep 7, 2023
0

I think her name is Samantha, but every morning she works you’re losing money! There’s always a line out the door, or snaked through isles, because she’s running her mouth and blabbering! I come to your store to purchase coffee and tobacco every morning.

You can tell if she’s working by how the line is through the glass. Myself and several others just leave if she’s there!

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Tony Mathis

Sep 5, 2023
0

I down loaded the info sent to my phone for the 10 cent per gallon reduction When trying to get the discount during the holidays I was unable to receive the 10 cent discount. I ask the Murphys associate attending the window and she told me that she was unaware of the holl8day 10 cent discount and if I wanted a discount I needed to use my Murphy points.

I an very displeased in this offer when I was in fact denied the discount after I had been offered Thanks Tony Mathis Silsbee Texas 77656 409-289-9649 PS It was the Murphys USA physicality in Silsbee Texad

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Tina Hereington

Sep 3, 2023
0

m. was less than a pleasant experience. The customer service is lacking in quality. Very rude and seems to hate her job or maybe people. This is my third time in dealing with her and each time has been the same.

This is where I buy my gas. This is where my money is spent I would think that my business was valued but after dealing with this attitude each time I think not.

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Anonymous

Sep 3, 2023
0

I went to get cigarettes and cashier refused to wait on me and was very rude about it I have done nothing to her don't really know her.but I am not happy about it

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Tim

Aug 31, 2023
0

I am located in ft walton beach Florida. I love the store and the gas and the deals but what I don’t love is the wait times inside. I’m not sure if the workers have a lot going on at once but there needs to be more registers open.

The line is always backed up to the back of the store. The employees are all pleasant but I’ve seen a ton of customers walk in, see the long line, then walk out.

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Donna Paxton

Aug 28, 2023
0

I stopped at Murphy USA in Camden, Arkansas on Thursday, August 24 @ 5:40 pm. I pulled up to the gas pump and put my debit card in. I couldn't see the screen, but heard the credit card holder click so I took my card out.

I still couldn't see what button I needed to push, so I decided to go to tell the employee that was working. I told her what pump I was on and that I couldn't see the screen. " I did prepay for my gas, and I said to myself, I will not be back.

There are some really good employees that I have met there, very kind and always willing to help. This is the first time I have ever encountered someone that would talk to a customer like that. I just really thought someone needed to hear about this encounter. Thank you, Donna Paxton

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John

Aug 26, 2023
0

Tried to exchange a tank of propane out and was told that she was doing that tonight rudely and went straight back talking to her friend in the phone. Not only did she refuse to sale a product she’s ignoring her job responsibility’s only caring about her phone conversation

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Paul Temple

Aug 25, 2023
0

The Murphys I go to has had a sign on the window 3 or more times saying the registers aren't working. That's some bs. Stop lying to people and open the pay window up so I can buy what I need.

Take your day long break on your off days. Plank road in Baker, Louisiana store

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Juan Coronado

Aug 16, 2023
0

I was double charged 45$ for a debit purchase of gas inside the store would like to know when my funds would be released?

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Natalie McClendon

Aug 14, 2023
0

Store #7572

"Manager" came to my vehicle as I had just pulled up and accused me of pumping gas that was intended for another customer. She was VERY rude and aggressive. As she was about to walk up to my truck she shoved my vehicle door on my leg. As I followed her to the store begging her to look at the store's video and apologize, she locked the store door. She told me no and told me to leave the store and buy gas somewhere else. I stayed and demanded at this point an apology and for her to pull the video feed. She never did. As I also waited in line she refused to serve me and told a different employee to ring me up. Very rude and disrespectful lady.

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Sanjeev Rumalla

Aug 13, 2023
0

Everything was professionally done in a timely and CLASSY manner with extreme ease and satisfaction, cleanliness, organization, order, dedication, devotion, commitment, patriotism, QUALITY, quantity, proper packing, labeling, and shelving, constructive patience and diligence, a warm and HOMEY WELCOME and send off, warm SMILES, and ECSTATIC prices! THANK you ALL so MUCH for your CONSTRUCTIVE patience and DILIGENCE, Robert, Rita, and ALL employees in ALL departments!

Keep up the GREAT work!!!!!!!!!!!! Sanjeev

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Debbie

Aug 5, 2023
0

The manager that works every morning a white gentlemen is rude and disrespectful.As a man I fell embarrassed to say that when there's some5that needs fixing or a question he's so mean I just say first get it.im writing today because I heard him cussing and yelling and these women looked scared.i was so unprofessional I won't go there again 711 is further but I can't support anymore

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Jada

Jul 27, 2023
0

A girl with a side part Bob and bang I told her 50 on pump 1 she took my money and put 40 cause she too busy on that phone I need my money back at the one in Clinton she needs to pay attention and get off the phone I need my money back

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Trish Pickett

Jul 26, 2023
0

Little girl working named Kloee Sloan always seems high off drugs. Very unprofessional and always looks rough. she is very rude. White House location.

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Phillip Hyatt

Jul 18, 2023
0

I spent $20 for gas off of my cash app card come to find out we didn't need it so I told him to replace it and I have not yet received it please get back with me my number is 629-207-2373 my name is Philip Hyatt thank you very much

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Billy

Jul 15, 2023
0

I went into the Murphy gas station in Livingston Texas I do not know the lady's name but she was very rude to me and I never had that happen at Eddie Murphy's gas station I live in center Texas and we do not have that problem here but she was very ugly very rude

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Lupe Loving

Jul 14, 2023
0

I just put gas at your Murphy's Gas station in Roswell, NM. Within hours of pumping gas into my 2018 Yukon, in started having problems with the performance of my truck. Which I had never had before. The check engine light has come on, along with some other items. In calling the dealership, they indicated it was due to bad gas. They said I will need to drain my gas tank to avoid further issues with my engine and other parts. This will cost me $1,000 to do. I don't have $1,000 to repair my truck, however I cannot afford for the full tank of gas to get into my motor and have to replace the whole motor. What does your company do in a situation like this? I need to get this resolved ASAP.

thank you.

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Angela Lewis

Jul 9, 2023
0

Rude employee Ashley Michell will not be back

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Helen

Jul 6, 2023
0

The morning of July 6, 2023, at approximately 4:31 am, I pulled into o pump 5 at the DeFuniak Springs location of Murphy USA. I had pulled about 4 minutes before opening. 00 in gas and one pack of unbleached cones.

I tried to pay in change, made up of mostly quarters and dimes. The morning manager on duty that day looked at me and said I don't need anymore change. I said I'm sorry this is what I am paying with.

" I said "it's American currency and this is what I'm paying with" he took my changed and bashed it loudly on the counter and started aggressively counting while saying "go to a coin star and cash it in I'm so sick of you people coming up here and paying in change" I told him I'd like the corporate number, and I was not given it.

Once i gave him the money I didn't wait for my…

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Bob miller

Jul 1, 2023
0

April was very rude to me and didn’t want to help me

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Derrick ledbetter

Jun 28, 2023
0

m. m. - 12:30a m. m. with no gas

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Kent Saxon

Jun 27, 2023
0

I recently moved to Amite, LA and have gone to your Murphy USA gas station twice. Both times were around 7am in the morning, including today, 6-27-23. Both times I was greeted by a toothless meth addict behind the counter. Mean.

Ugly in both appearance and personality. Confrontational. Looking to start an argument. Both times. Today, my wife asked me to get her a "cynergy energy drink". I walked into your tunnel of death you have at that location and up to the window.

The contentious witch behind the counter was sitting down on her phone behind some boxes. She saw me coming. forced to do her job. I was pleasant, smiled and said do you guys have cynergy energy drinks. ". I repeated the simple request.

She said, "we got cynergy drinks, I don't know nothin bout no energy drink though" She…

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James Morse

Jun 26, 2023
0

I was just at the Murphy gas station on Military Parkway, Mesquite, Texas. I pulled my truck up and stretched the nozzle over the back of my truck to reach my tank. A young person came running out screaming at me that I couldn’t get gas like I was doing.

I explained there were no laws that said I couldn’t. After he kept screaming at me, he then walked in to the store and told them to shut my pump off. Now I’m a law bidding citizen an if I was doing wrong I could see getting yelled at, but if I was an owner, I would not be letting my employees yell at customers when no fraction was committed.

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Sanjeev Rumalla

Jun 18, 2023
0

Everything was professionally done in a timely and CLASSY manner with extreme ease and satisfaction, cleanliness, organization, order, dedication, devotion, commitment, patriotism, a warm and HOMEY WELCOME and send off, warm SMILES, proper packing, labeling, and shelving, QUALITY, quantity, and ECSTATIC prices! THANK you ALL so MUCH for your CONSTRUCTIVE patience and DILIGENCE, Robert, Rita, Dianna, and ALL employees in ALL departments!

Keep up the GREAT work!!!!!!!!!!!!!!!!!! Sanjeev

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Tina childers

Jun 15, 2023
0

I went to Murphys gas station like 10 minutes ago in moulton Alabama. The clerk got snart with me saying that Murphys does not except cash and card in one transaction. Why? It monet on my card and my cash is money.

So I didn't get gas today. Wow

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warren C curtis

Jun 13, 2023
0

you have a black racist working at Murphy gas station in the walmart parking lot on louisiana hwy 16 in watson. I stopped by on Friday, June 9, 2023 at about 8:45 am to purchase $20 cash worth of gas.

I, along with 2 others standing in line to pay( i was first in line) waited, waited and waited for the worker to come to the front so I could pay and get on to work. The time passed, passed and passed with no one coming to the window to receive my money so I could get gas.

I looked in the back and the worker was on the telephone---I and we, waited for 7 minutes and she REFUSED to come to the window to receive my pay---so I gently tapped on the window and said---you need to get off the phone and take my money---she came to the window and said --I don't have to serve you.

I was appalled and…

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Billie Carlson

Jun 9, 2023
0

Yeah there’s two ladies at work up at Murphy’s in Ada Oklahoma that are very rude and disrespectful I Gave them $20 and they said that I only gave them 18 it’s an African-American lady in Indian lady they do this every time I go there they are very rude disrespectful they say ugly things they do this all the time I try not to buy it while they are there but I had to get gas today I don’t appreciate Being Told I’m a liar And them disrespecting me every time I come there And yes they only put $18 instead of 20 on the pumps

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James Turnbow

Jun 7, 2023
0

My wife and I get gas at the store in Kennett, Missouri, on a regular basis.

However, lately, and actually, for quite some time, there is never any of the liquid in the containers to clean the windshield. I have complained to the people that work there about this issue, and I previously called you to complain about this issue.

However, it does not seem to be getting fixed. The worker always says the same thing: I did not know that the containers needed liquid. They are not doing their job. If this isn’t fixed soon, my wife and I will pay a few cents more for gasoline and get it at some other store.

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Angie Freeland

May 29, 2023
0

The lady that worked on 5/29/2023 should be fired! I am a loyal Murphy's USA customer and stop at that store quite often but will NOT be any longer. I have never been so disrespected and embarrassed in my life! 99. 99.

So I showed her a second time what I wanted and told her I the tobacco not menthol. She came back and still had the wrong one. 99. so I told her she must have forgot to take one off, she snatched the package out of my hand and then told me my total.

She was being very hateful and rude this whole time. I gave her a $20 bill and told her I wanted the change in gas on pump 5 and turned to walk away and she hollered out the window what pump bitch?!

I stopped and turned around because there was a line of people and again she said what pump bitch?! but yet she was going to cuss…

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Christie Cross

May 21, 2023
0

I paid for gas in 2 separate transactions and it took 30 minutes of waiting for her and 3 times reminding her about my other gas she told me she had to get other customers when I had ALREADY PAID!! This is not the way to run your business!!

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Debbie Camargo

May 16, 2023
0

The employees are constantly closing 2730 Sunshine W Plaza Dr, Albuquerque, NM 87121 early. Tonight I stopped there at 10:30pm mountain time and was told by an employee they were closed. I responded but you’re open till 11:00pm. The employee said but there’s only two of us.

I ran out of gas trying to make it to the next gas station. I’m so tired of them closing early.

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Tatadrain Mgbeke

May 11, 2023
0

I only spent 17 dollars at the pump here in jasper Texas. I have plans with my money so I need you all to replace it immediately. Other wise I will sue you!

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Jo Smith

May 10, 2023
0

00 out of my account which still has not been put back in yet. Very dissatisfied and this should be against the law. 00. That money better be put back on my card today or I am going on the internet about you crooks!

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Malinda

May 8, 2023
0

Long story short I feel like I was racially profiled by the cashier today Judy. I had cashed in a scratch off and it was very busy so I parked at a pump that wasn’t being used . After standing in line I finally got to her cashed in my ticket and proceeded to leave when she came running out you got gas I said no .

I turned around went back ask her to run the camera back she said I don’t have time well you had time to run out and accuse me so I felt she had time. After going on I said well you have to prepay and I didn’t ask you to take anything out of my winnings so therefore I didn’t she went onto say there are ways to do it I said you saying I’m supposed to know how she said there’s ways we’ll I’m not that type of person.

Her name is Judy and I would like to know what time a manager…

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Jennifer Richardson

May 6, 2023
0

m. m. well particularly one person thinks that their time is more important than any other employee that he's working there. I knew I was getting low of cigarettes but didn't realize the time so I got to Murphy's gas station 12:00 it probably was five or six after and I seen that they was a vehicle there so

they was the employee there still pulled up look down to put it in park and I start seeing this guy come around the side of the gas station and he was moving pretty swiftly so I thought well he's running behind he's trying to catch up so I just got on out of the car by the time I walk to my front bumper he had restarted his truck backed out glanced at me and

drove off this was about 10 after 12:00 on a Friday night May 5th 2023. There was another customer there they had just pulled up…

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Dayvid

May 2, 2023
0

Why can a rehire tell me and my son to stay out of store when she is working. Cause she thinks my underage son was stealing but wasn't. Now she talks bad and tells us she will call cops if we come in when she is there

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Sharon B.

May 1, 2023
0

, I was has having problems with the pump and the manager was no help at all, I went inside the store twice to get help and not one time did he get up from his hiding space to help me at all. He was rude and the way he spoke to me made me very upset and when I asked to speak with someone about his attitude, I was told that there's no one to talk to.

I was having problems with a pump, I use 87 not 93octane and going inside I was told to wait and try again, sure enough the pump gave me 93 not 87 octane, and for me that's a problem since I get more for my money with 87 octane. I'm not working at time and I use gas to look for work and to be treated that way, was not PROFESIONAL AT ALL.

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Carrie Jordan

Apr 18, 2023
0

Got cigarettes and snuff for my husband the last asked if I wanted to put my number in so I did. Then I had to get gas but needed to get the tobacco first so I knew how much I had left anyway I tried to put my number in and she put hers in I am guessing before I could even type it in it asked about using points etc.

I asked her why I couldn't put my number in for gas and she just said OH. So I'm guessing she is stealing points from ppl and it's not right. I already had points stole from me a few weeks ago.

I was saving had 40 cent last I checked and the next time I went I had none. I'm really upset because I go to murphys all the time and I need my points for my gas. She did that so fast that I'm sure some ppl don't even pay attention. Well I do.

I had to do two different transactions…

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Dana Griffith

Apr 17, 2023
0

Advertised cigarette price directly above the service window. Tried to charge five dollars more than the advertised price. I was told he would tell his manager about that but there’s nothing that they could do. I’m sure you know already that you can’t advertise one price and sell for another price this happens regularly.

Murphy, USA gas station Sedalia, Missouri.

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Terry Joseph

Mar 26, 2023
0

the first time I noticed it was a few months ago when she mock me for not knowing which register was open because it seemed to me that both were open since there was 2 worker's in the area near the register... when I went to the wrong register she turned to the other worker and said something to the affect of what's wrong with him I'm open here...

if not than I want enter your store if I see her working... p.

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