Murphy USA

I had been stopping at Murphy's at 4701 Mccart Ave at 6:30 in the morning. Three times that I have stopped there it was not opened. Has openings times changed? I leave for work an extra 20 minutes to make a stop there to avoid the evening rush. Very inconvenient.

I am a customer daily at Murphy USA in Cambridge Ohio. Today between 12-1pm I stopped in to buy a quick snack and was standing at the counter waiting on the cashier lady to come to the window. and she was too busy sitting in the back scratching a $5 cash word or bingo lottery ticket.

This is not the first time this has happened. This blond chubby lady with no teeth is always scratching LOTTERY TICKETS and does not get in a hurry to wait on us. Needless to say I didn't get my chips as there was none stocked on the shelf to buy.

She told me she had them in the middle room and had not had time to get them out. If she has time to scratch lottery tickets she should have time to stock and do her job. THIS HAS HAPPENED SEVERAL TIMES THIS PAST FEW WEEKS. 3/17/2023.

Please take care of these…

Everything was professionally done in a timely and CLASSY manner with extreme ease and satisfaction, cleanliness, organization, order, proper packing, labeling, and shelving, warm SMILES, a warm and HOMEY WELCOME and send off, dedication, devotion, commitment, QUALITY, quantity, patriotism, and ECSTATIC prices! THANK you ALL so MUCH for your CONSTRUCTIVE patience and DILIGENCE, ALL employees in ALL departments!

Keep up the GREAT work!!!!!!!!!!!!! Sanjeev

This complaint is in regards to murphy gas station store #7409 9358 Navarre Pkwy, Navarre, FL 32566. There are 2 separate events today I am writing this about. 00 promotion. I had sent her $7 on cash app card to buy them for me.

She said that the card was declined and the bill was $8 something. Only reason we knew something was wrong was the card was declined as we knew it only had $7 on it. She left and informed me. I went later to buy a can of chewing tobacco and a pack of cigarettes.

I made sure I looked at the card payment display and sure enough there was an item scanned before I checked out. It was I believe welches fruit and nut mix. I stated that i'm not paying for that. She removed the item and i then paid the proper amount.

This verified what I had thought happened to my…

No water in the store

Come to get gas 10.15 pm they were closed

00 in gas on feb 19, 2023 for my generator and after adding has into my generator it failed to crank, i drained gas into clear glass jar and out of roughly 3 gallons of your gas there was approximately 40% water, I'll have to buy a carburetor kit for my generator and sit in the dark all night!!!

Thanks alot, its not hard to do your job correctly! Care about your customers more please!!!

m. there was a Latino older woman and a young girl working no one else in the store I came to the counter the Latino woman I think is the manager she continued to talk to the employee and she was very frustrated like she didn't want to be there or she had to be there I stood at the counter as she talked to the employee I waited patiently she seen me standing there she was 5 foot in front of me finally I said are you going to wait on me lady I told her what I needed she continued to talk to the employee it totally ignored me finally she waited on me I told the lady ignore your customers that's the worst thing ever the young lady employed that she was talking to spoke up and

said sir she's training me well that girl has been a very long time evidently she was training her to close but the…

According to my Murphy app I have earned 167 points.

However when I went to fill up I did not receive my gallon discount of ten cents a gallon. I have been using this location since it has been open. Please respond.

An employee of Murphy USA IT department was overheard, saying his method for staying up working regular hours were from use of narcotics that keeps him up for days at a time. Personally feel like that isn’t something to be around the work space given he’s in use of company vehicle at times

Employee named Jessica is extremely rude, I have had several issues going in dealing with her but this time was the final straw. She was counting out change at the register when I went in to pay for my fuel I asked her if I should go to the other checker instead , just trying to be considerate.

But with a real snooty look on her face she replied "That's what I'm here for" I asked for her name she refused to give it to me then I asked again and she responded very rudely again and said "Jessica" and she kept rolling her eyes at me with a smug look on her face.

And like I said this is by far not the first encounter that I've had with her over issues like this she is not very friendly in fact she is extremely rude and I suggest that action be taken because you have lost a very frequent…

I asked Miranda for 2pk of cigs, Winston light 100s. As she proceeded to ring me up I tried putn in my rewards number & my screen went black. I asked her if I could put my number in & she said why?

You don’t get any points for them. now I don’t know if I do get points for them or not .. 00. Why should I as a customer explain to the cashier why I want to use my reward points . May I add..

as she was telling me that I wasn’t gonna get any points for those 2pks she’s like giggling. So I asked her again if I can put my rewards in & she left me that time. I felt really disrespected from your cashier.

She keeps that up & she’ll loose business for murphys. Sad!

my Murphys app. in Bessemer, Ala. 9. 9 but not satisfied with all this at all!!! Never had a problem before

I was writing to let you know about one of your employees Kaitlin Harvey. She so called finesse the registers. If it's any money left from a customer she takes it. Sometimes she want ring up some items and keep the money.

She works on the night shift in Pascagoula MS 39567 or 39581. I was just making you aware and this can also be seen on the cameras.

On 1-10-23 around 530pm I stopped by the Murphy USA gas station on 200 S New Rd, Waco, TX 76710 to get some gas and some Jazz Black and mild. I'm also a rewards member and loyal customer and have been for quite a while now.

But anyway I didn't notice until I got home that the guy the assistant manager had gave me the wrong cigars. So I went back to the store and told Rosie that the guy right there gave me the wrong cigars and could she exchange them until the assistant manager intervened and from then on everything went south.

I was treated unfairly and disrespected and on top of that I waisted a couple dollars. Rosie wouldn't give me corporate number and the assistant manager a black guy who disrespected me gave me a bogus number.

On 13th of January I went to Murphy usa west Monroe my card was charged twice on 14th of January The gas pump stop right in the middle of pumping my gas,when to ask the cashier about it say he had no Idea and did say anything else,,yall my favorite place to go to,but iam so unhappy right now

After shopping at Walmart I stopped at Murphy’s to get gas. I have not worked in the past two years therefore money is limited. I ask a friend to go pay for some gas $15 precisely. He came out and said to get my card would not work and the guy said he could go out and pump the gas the guy did not tell him the person on the register did not tell him that the pumpHad not been cheap preset. 06.

06 off my card when he had been told that I only wanted 10 or $15 worth. 06 away from my account that was supposed to be used for another bill I’m just glad I caught it before it charged overdraft charges I had to borrow the money that guy should’ve paid for it out of his own pocket because he had been told how much gas he wanted and

he failed to tell him to shut the pump was not shit that’s what led…

I have always be3n a loyal customer but here lately everytime I ask a cashier a question they are just nasty rude for no reason I had a long hair blonde lady call me a faggot because she said I was asking to many questions this early in the morning me and everyone I know will be stopping spending our hard earned money just for them to ruin my day everyday it's been many problems and this lady has done discriminated on me and

I will be contacting a lawyer cause theis is not acceptable this was at brownsville tn location they need different management asap for yall loose everyone

I live in Alpena, Michigan, Murphy USA Is located on M32 W. I recently pulled on to this location to purchase gasoline. As I parked in front of pump I received a phone call, I answered the call and proceeded to talk to caller.

After about 2-3 minutes I get a knock at my window, It was an employee, he asked if everything was ok, I said yes I was on the phone, he stated that I couldn’t sit there. I was actually almost finished with caller.

As a respectful person I would never hold up a line, knowing there was only one other car on premises I saw no reason for me to be asked to leave. This young man was rude and obnoxious! 06 in gas.

If this is how you allow your employees to act I will never buy gas at this location, no…

My complaints are at this Murphy's gas station, it's very dangerous for this station to open at 5am in the morning because of the crime here in Fayetteville NC. The station should change the hours to 7am until 10:30pm, which gives people plenty of time to get gas and other consumerables.

The store should have 2team members working together at all times, one team member in the middle and 2 closing at night or have security in all your stations. I've shopped at this station and there was only 1 team member working by his self which was very dangerous because he was trying to watch everything which was very hard to do.

Do your company not care about your employees who is risking there lives for the company, put yourself in their places for a moment.

My name is LaQuanda Thomas my daughter is Kennedy Padmore. Kennedy was physically assaulted by another employee by the name of Shannon Devon Strawberry on 12/212022 at 4100 Phillips Hyw Jacksonville Florida at or around 1:30pm. Kennedy just turned 20 years old and Shannon is 40 years old and the assistant manager.

Shannon has a criminal background for domestic violence stalking and has had injunction on him from women who are afraid of him. Murphy USA had a duty of care to ensure Kennedy was working alongside someone who was properly screened for the position and they failed their Duty of Care.

There is camera footage of the entire incident Kennedy never physical assaulted this person as she was afraid of his behavior and called me to come pick her up before he physically assaulted her.…

I have an issue with the cashier Pamela at the 9727 Hwy 6 location. I have been a regular customer since the location opened. The customer service was always fine until Pamela was working there. She is very rude to me, very stand-offish and totally unfriendly to me.

I never did anything to deserve being treated like a second class citizen. I don’t know if she doesn’t like white people or what but I don’t even want to go there when she is working. She completely ignores me when I’m standing at the counter.

She needs an attitude adjustment!

40 in Pennies and 1guarter, 1 dime and 1 nickel and my van was out of gas. I am a 73 year old female, I went to the window and explained the problem. He told me that the pennies would have to be wrapped and I was in tears.

I turned to walk away and the young man shouted at me “ Merry Christmas “. I will never buy gas at Murphy’s again

Murphy USA 3006 sarno road Melbourne fl. I’ve had numerous issues with this location but never have sent a complaint but just had to - I go to this location at least twice a day to get gas and food as I am A gig driver - but seem to always have an issue / usually it’s the same thing - there is a long line and the manager or 2nd person will always be sitting in the corner and

regardless that 10 people are in line they don’t hop on the register to help / I’m sure the 2nd person is there to help and for payroll purposes that’s what they are for (so there are 2 people when busy) but that does not happen usually - they usually look at you in line and just keep eating or whatever they do sitting down - that’s not what happened today - I had a lottery ticket for $250 - I told the I would buy a…

I was waiting for the gas pump to open. Showed up 8 minutes before the store opened on my way to work. Was yelled at by the person opening the store that I needed to leave the parking lot. This isn't the first time with this woman.

She always has a poor attitude. And acts like her job is just a huge inconvenience. Hartsville, SC location Wednesday December 7, 2022 @ 05:24 am. Probably won't be back, had enough of her mouth

Lucy at store #7703 is constantly being extremely rude and hostile to customers. I have seen this myself as I used to work there, and have now experienced it myself as a customer. There was no reason to treat me the way she did and I know of several people with similar experiences.

This bad review is not for the entire store, as nobody else treats me or customers the way Lucy does. I am tired of being targeted when I walk in.

This is not the only time I have been making complaint against one is your location here in Little Rock Arkansas on Baseline Road. I come to this store for gas and use the restroom so I've been complaining about the restroom being locked and they keep saying that it's out of order so on today I came out here to get some gas got me something to drink ask the lady can I use the restroom she said we don't have no key so

I sit here for about 30 minutes to 45 minutes cuz I was going other information on my phone wanted to workers come out the store with the key and go to the bathroom now I'm constantly have a problem with this I have been filing complaints I have talked with the district manager saying like nothing getting resolved can someone from the corporate office contact me at 501…

On 11/23/2022 at the Murphy Express on Parker and Illiff in Aurora, Colorado, the cashier put up a sign on the door stating that they will be closing early at 7pm. When I got to the gas station it was only 3:45.

I sat in my car to wait and see if he will open the door. I then seen him collecting the trash outside. He then returned to the store and cut off all the lights in the gas station and left for the day.

Very unprofessional and when you go in the gas station he is still being unprofessional. He sees customers in the line and he pays no attention until he feels like checking them out. Please look for someone that enjoys helping people.

Today I was traveling from little rock Arkansas through Searcy, Arkansas the location I was at was 3509 E. Race Ave. I stopped like I always do because I love the gas prices an it's easy so I can jump back on the highway an head on to my route.

contact me I plan to call daily even obtain a lawyer if I have to. Thank you

I went to the Murphy’s gas station tonight. Prepaid for diesel on pump number three Watson Louisiana. Pump was not working. Walked back up told the attendant the pump was not working she rudely informed me that the pump do work.

Said to go back and pump again. Walked back to the car reset the pump tried to pump the pump was not working. Walked back to inform the attendant who would not give me my money back because she wanted me to go hang the nozzle up before she could refund my money.

Meanwhile it’s freezing cold I’ve walked three times to the to the front of the store already. Just aggravated go back to get my money and have to wait in line behind 14 people. Very rude no customer service

Google says Murphys opens at 4:30. Went there this morning at 5:25 and got turned away saying they don't open until 5:30. I was even told by an employee that she doesn't make it on time to open. Is it open at 4:30 or 5:30 because I honestly don't know

I just visited your Fountain Square station in Waukegan, IL and have NEVER been treated so rudely. 10:30AM Monday, Nov 7, 2022 your employee (40’ish black female with dreadlocks) working alone at the station was verbally abusive to numerous customers including myself.

She referred to one customer as “too stupid to pump gas”. This woman should not be left unsupervised around customers.

Murphy Hillsboro Texas. Asked for Juul Classic tobacco vape pods and guy gives me Virginia tobacco. I left and came back 5 minutes later because I noticed he gave me Virginia tobacco. Went back to exchange it and he said he couldn't since I already left.

Told him, because you made a mistake I have to pay for them. He said yes, I said ok. Now I asked him again do you have classic tobacco and he said no. I told he should have said that the first time instead of handing something I didn't ask for.

Hello. I would like to make a anonymous complaint involving the Murphy express located at 2725 ridge point drive high ridge missouriYou Yes. I have been a regular their for four years. I go in their every other day almost.

Yo purchase cigarettes and one of the employees that just quit their the other day is one of the sweeest employees at that store and she's been their off and on since beginning of June last year I believe. She opened up to me a little the other night about what has been going on and I told her she needed to speak to someone in corporate because it's not rightThe lady has been being harassed since she started their by not just the assistant manager but

the store manager and district manager as wellCan I give you her number to speak with her. She didn't know how to go…

I live in Tyler, Texas Murphy's USA Suppose to close at 1030p.m They locked there doors at 10p.m Location Beckham and Front St. Tyler, Texas It upsets me it's closer to where I live and when they do this I have to drive another 20min to a different Murphy's.

Approximately around 1:40 pm today (10/14/22) I was purchasing (3) packs of Pall Mall (short blue) and (1) $20 Loteria ticket. The cashier Destiny states I need your ID, I replied "Why"? She asked the other lady working, didn't see her name tag and she said I need my license so they can scan it. So, I went back to my car to get the id.

I asked Destiny: "Why did I need my ID because the sign clearly says if you are 40 yrs. or younger present your id"? She states that: "How do I know your not 40 yrs. old"! I said I'm clearly older than 40 yrs. old (I'm 57). She starts yapping and complaining to me that she got caught selling to a minor and stated: "I'm not going to get nabbed again"! So, I gave her the cash to pay for my items and she comes back at me and say: "I'm not a dog, you don't have…

First time Into new gas station here in pine bluff Arkansas asked for a tobacco product lady had a terrible attitude on her phone and acted as if I disturbed her when I asked for product rolls her eyes and says may I help you with an nasty tone of voice please get your cashiers in check cause this is not the city for disrespect I’m am very unpleased with the service African American female

Everything was professionally done in a timely and CLASSY manner with extreme ease and satisfaction, cleanliness, organization, order, proper packing, labeling, and shelving, dedication, devotion, commitment, patriotism, a warm and HOMEY WELCOME and send off, warm SMILES, QUALITY, quantity, and ECSTATIC prices! THANK you ALL so MUCH for your CONSTRUCTIVE patience and DILIGENCE, Tyler, Elsaun, Rita, Gary, Robert, and ALL employees in ALL departments!

Keep up the GREAT work!!!!!!!!!!!!!!!!! Sanjeev

The Clio Mi store does not get KOOL MILDS Cigarettes .. WHY NOT?? Please send cartons there ASAP THX

The location located at 103rd Street in Jacksonville Florida is the most ridiculous place I've ever heard of I'm so beyond pissed off right now my aunt works there as an assistant manager and yet she has to tolerate in order to save her job one of her colleagues by the name of Danielle who has called her riri short for retard and also now has drew a picture of a :-) that has teeth on it on her cup let her know that now she can actually have a smile with teeth.

do you understand how humiliating this must be for her I can't even imagine but this is unacceptable and untolerable in any way if you do not do anything about this and take action immediately I will retain a lawyer for my aunt since she's not willing to speak up for herself.

I will not let this pass

I was in a Murphy’s store #8831 around 10:15pm on 10/2/22. Me and another customer were just standing in line waiting on him while he put up tobacco products on the shelf, totally ignoring his customers. After about a min, he checked out the first customer. D. in which I presented.

I used a debit card and it prompted for my phone number. Before I could put 2 numbers in, it was taken off. ” Employee became IRATE and asked me to leave because he wasn’t serving me. All because of a phone number?

He was VERY rude and by me being a manager, he would have gotten fired. I will NOT visit another Murphys store again or not at least #8831!

Christian and Brittany and kat are very rude every time I go into the store store number 7677 Hudson oaks tx I use to be a assistant manager there and I quit now they treat me bad other customers that knows me and sees me there complains to me about them all the time and I tell them to contact cooperate if not taken care of I will be contacting my attorney

Employees may begin to yell hello at you until they can here you say it back. They may tell you the customer your being rude if they can't here you say it back. Avoid wearing your CoVid mask. It makes the Employees think your hostel.

Murphy cedar hill Tx. Mg that is on dutie right now! Question price on receipt. His reply well it rang up 4. ( I got 4 vuse). Little more than I expected so $ per pal as receipt did not show.

He never said anything else. Just sat there looking at his phone like I did not exist. After few customers I asked clerk to ring one up so I could see cost per. She was helpful but HIM. no need for him. Just piss customers off.

Very very very rude to do customers like that. He’s lucky I’m not one to make a big scean

Tanisha Walton has been stealing from u all since she started working over hours 100 hours to 115 every week and her boyfriend been stealing fro. U all to just a heads up to yall just not right

09/14/22 6:05 PM. I went to Murphy a to buy a Vuse Vape Pod. 99. 49 plus tax. The boy working names Will said he cooks t change it. I paid for it anyway. As I was walking off I opened it and realized the pods were broken and leaking.

I immediately went back ( I was maybe 1 foot out if what he called the Red Carpet Area ). He said he could not exchange nor give my money back. I said I wanted to talk to a manger or get a managers card.

As he was getting the phone to call I think her name was Brittany… he risky while waving his hands explained to me what the red carpet area is. He also was was raising his voice saying it is state law.

Brittany on the phone told him to give me my money back or a new pod. He did not give me the choice he just tossed a new pod package through the window at me…

I stopped at the Murphys on Oak Forest Lane. I come here alot. Today the cashier Angel Dawn was the only person there. I was the only person in the store. It took her at least 5 mins to acknowledge that I was there.

She was talking very loudly on her phone. She never said hi welcome nothing. I interrupted her phone conversation to ask for a vuse pod. I had to tell her several times which one it was I needed. Than she still got it wrong.

When I tried to tell her it was wrong I was ignored for er to finsh her conversation. I myself work in customer service and this is not how you treat people. I ended up paying and getting the wrong pod because I wasn't about to go back in and take another 20 mins to switch it out.

It was clear that her phone was more important than the people.

Murphy Express 8660 7740 Crestwood Blvd Birmingham, AL 35210 08/25/22 12:03:11

Cashier: Cassandra

Cashier 'Casandra' was VERY RUDE to me during my cigarette purchase... I asked for a carton of the specially marked "50 Cents Off" Pall Mall Blue 100s and was told there were no cartons available. So I asked for 5 of the specially marked packs on the visible rack (behind the cashier), and was told I couldn't have all 5 of the specially marked packs! I replied that I had NEVER been denied that request before, and was then told I still couldn't have 5 packs of them.

I then found out that there was only 1 specially marked pack, so asked for it, and 4 of the others.

I was told to swipe my credit card (without entering my phone number for Reward Points), so I asked to enter my phone number...…

I was told that i could not use the restroom at the maysville pike location after spending $40. This was about $300 this week at this location; because the employee had stuff in the restroom. I thought the restroom was for customers???

I had to go all the way to somerset after this stop and there are no other places to use the restroom along the way. If this is going to be a reoccurring situation then i will just take my business somewhere else.

It was the toothless employee that has taken tips and lotto tickets from me multiple times when i have visited the store

They would not take personal check due to Certegy declining it for no reason. The only check I have ever had declined is by Certegy at Murphy's. No reason for that. Can't carry enough cash to fill up boat and truck,,, too many robberies.

I will do business with who takes my checks,,, I'll pay more if I have too.