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Nabisco

2.3
330 complaints

Address

9201 Wyoming Ave N Ste 160 , Minneapolis, MN, 55445-1851

Customers report widespread quality issues with Nabisco products including recipe changes that negatively affect taste, excessive breakage and crumbling of crackers and cookies, and significant reduction in product size and filling while prices increase. Many long-time loyal customers express disappointment and threaten to switch to competitors or generic brands due to declining product standards.

Common Issues

45% (71)
recipe changedtaste wrongpoor quality
30% (47)
brokencrumbledcrumbs
20% (31)
less fillingsmallerhalf empty
15% (24)
not sealedpackagingseal broken
10% (16)
metalhairgreen cheese

Complaints

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Vera Harrison

Oct 3, 2016
0

I recently purchased a box of Premium Rounds original. I had not seen before and thought they would be good to have with t he pimento cheese spread that I had made to take to a church luncheon. When I opened the box, the crackers were mostly broken. Loose pack is not good for these crackers. Also, they are tasteless. The box states, "topped with sea salt" Mine were saltless. Luckily I had a fresh box of Ritz crackers that were in sleeves so all was not lost.

I am 87 years old and have been cooking for a long time. I do not buy many cookies anymore and was really surprised when I read all of the complaints. Glad I didn't waste my funds. Pinwheels were my favorite, but I will not try them. I will look in some of my older cookbooks from days gone by and try making my own crackers. Sorry…

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Andrea Adams

Oct 3, 2016
0

I purchased one box of Famous Chocolate Wafers and opened them the same day, but the smell was very bad and the taste was rancid. The expiration date is December, 2016- and i write this on 10/3/16. I would like to request a refund but the 1-800 number places me on hold each time.

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Janie Ricciuti

Sep 28, 2016
0

I recently purchased a box of Nabisco saltine crackers and they are so awful that I don't know how you can sell them. They are labeled original but no way. I hadn't bought any in years because we normal buy club crackers and I will never buy them again unless you bring back the older cracker.

You should be ashamed selling that garbage, throwing them in the trash.

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Annie Burchell

Sep 22, 2016
0

I have cooked with Nabisco Vanilla wafers for years, even though it was more expensive, but the last couple of boxes are not up to Nabisco standards, they are really thin and not as flavorful. I will buy the less expensive brands from now on.

It is deplorable for you to downgrade your product, probably to cut expenses. Sadly I can not recommend your Nabisco Vanilla Wafers any more.

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Terry

Sep 20, 2016
0

I am glad to hear that after numerous customer complaints that Nabisco will start selling the original Pinwheel Cookies at the end of Sept. 2016. They saw that their fudge version of the cookie didn't sell and they see they lost sales as a result of changing the original recipe.

I congratulate Nabisco for coming to their senses and producing the original Pinwheel Cookie. They can bury their Fudge Cookies or add it to the museum of bad ideas with the New Coke.

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judy layfield

Sep 18, 2016
0

I bought a box of Honey Maid Graham Crackers and was severely shocked and disappointed. They were not even half the product they were a year ago. Literally. They were thin, narrow and crumbly. Made a mess out of the recipe I was making.

I will more than likely go to another brand. I was so angry especially for the price charged for such an inferior product.

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Pat Campbell

Sep 14, 2016
0

Have always bought Nabisco Premium saltine crackers for as long as I can remember. What have they done to them? They do not taste the same and several boxes have been burnt. For about a year at least the crackers have had no taste, are extremely thin, or are burnt.

I have thrown so many packages away. They just taste stale like the cheaper brands. Please how can we get them to change them back?

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Robin Sandoval

Sep 5, 2016
0

Bought a package of Golden Oreo Mega Stuf and when I opened it up the package was not full. There were only 13 cookies in package. Rows were not full. Very unhappy.

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Mona Brunk-Moore

Sep 5, 2016
0

I love Nabisco Ritz crackers however the last few stacked crackers have been crumbly. I would like them to improve them please.

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Suzanne White

Sep 2, 2016
0

I have eaten the Pinwheels forever until recently the change is horrifying. They use to melt in your mouth made your taste for more. Now this is my 3rd package in 2 months and it will be my last. They are dried out and no creamy marshmallow taste.

My apologies but I am very dissatisfied.

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Becky Turk

Aug 31, 2016
0

I bought some Oreo cookies last week that was labeled double stuffed. I opened them and realized that they were the original ones not double stuff. Well I go back and buy the golden double stuff today and just imagine my surprise when I opened the package and saw that they too were the regular ones not double stuff.

I don't like to complain but 2 bags of cookies with one label but wrong cookies inside. I don't intend to keep buying your cookies if I don't get what I want on the inside.

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Lisa Gordon

Aug 12, 2016
0

I purchased a small snack package of fig newtons. I ate one and it tasted like there the sugar in it had crystallized. I tried the second cookie and it was the same, so I didn't finish it. I love the product, buy it all the time.

The expiry date is Dec/16, never had this happen before.

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Karen Bozich

Jun 5, 2016
0

You shouldnt have changed pinwheel recipe will not buy these again terrible!

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Terry Peterson

May 19, 2016
0

I purchased a package of golden Oreo s and noticed that they did not seem to be the same quality as in the past. The cookies were uneven and not put together well and were lighter in color. I looked at the package and saw they were made in Mexico.

I was very disappointed and threw them away, like many americans, I don't buy food that is produced in other countries.

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Joseph Pilny

May 16, 2016
0

Nutter butter product is just fine but the packaging sucks. Why don't they have a resealable package. It's 2016, but sometimes I think Nabisco packaging says 1955.

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Sally Baldino

May 13, 2016
0

Nothing happened, but a big disappointment about a great healthy triscuit crackers. It was great until I read the ingredients. Soy is not healthy. Your bean, olive oil kakanata olives crackers are wonderful if only you can substitute the soy.

And not with corn anything unless organic.

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Mary Landenberger

May 9, 2016
0

I bought two boxes of Nilla Wafers, one box was fine the others was so over baked and smaller. Quality control really missed the batch this time. I took pictures and I will send them if anyone cares to see them.

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Dale sayre

Apr 30, 2016
0

We used to love the Nanisco Ritz Roasted Vegtable crackers. Now the quality is so poor. There dry and powdery the majority are broken when you open the package and there is normally about an inch of crumbs at the bottom of the cellophane envelop where they just break down in shipment.

You had a good product but have turned into an undesirable product with the texture of kitty liter. You have failed miserably.

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Sarah delfranco

Apr 8, 2016
0

I purchased a package of chips ahoy cookies and they were burnt to a crisp!

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Ron Green

Apr 1, 2016
0

Dear Nabisco corporate office. You have moved your Oreo Cookie bakery to Mexico. Our family has purchased Oreo cookies for 50 years. Due to your greed for more profit at the expense of American workers we will no longer buy your products.

As far as we are concerned, Nabisco is not American.

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Shirley Sherrill

Mar 25, 2016
0

I been buying your products for years my favorite is the Oreo double stuff cookies I recently on 3-23-2016 bought 4 bags of the cookies and 2 of them were all broken up I've seen this before but this time they were crushed like they were either damaged during shipping or a stock person did it and didn't tell anyone.

I would really appreciate if someone would be willing to replace them for me considering I spend a lot of money on your products every week when I shop I have 4 children I feed on a daily basis and your products have become a household requirement, according to my kids and I would like to keep it that way we live on a fixed income.

I just cant afford to throw more than 10 dollars worth of food in the trash like that because the product was not edible-I would like to thank…

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Richard Simerlink

Mar 19, 2016
0

New Nabisco cookies taste like saw dust now that there is no high fructose corn syrup in them....so take the word HONEY off the box and refund my money for the 28 oz box.

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Kerry Goold

Mar 17, 2016
0

I recently bought a 13oz bag of Original Chips Ahoy. I bout them at the Food Lion in Fairview, NC. When I opened them up at home the majority of them were broken. They are pricey to begin with and I would like a coupon to receive another bag if possible.

Broken cookies in Grandma's cookie jar doesn't sit well with the Grands.

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Patricia Ann

Mar 16, 2016
0

I purchased a bag of your nutty butter peanut butter cookies yesterday from Kroger's on Hwy 80 in Pearl, Ms. Upon opening them this morning and beginning to eat them they have a fruity taste. Not sure if it is simply this bag or what but figured you need to know about it.

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gary carpenter

Mar 13, 2016
0

I'm sorry to say, but after 20 years as a liker of ritz crackers, and using them in my small buiness, I will have to change brands of cracker to town house. My problem is the flavor has dropped and so many complaints about broken crackers in the box.

I know there is always some broken, but we have seen at least 40 to 50% broken. If this is the way I'll have to change brands, my name is on the line too.

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George Cox

Mar 11, 2016
0

Went to HyVee Grocery this morning, Springfield, Missouri, and took a package of Oreos down from the shelf. As I put it in my shopping cart I noticed that it was made in Mexico. So, I put it back on the shelf!

I do not buy food that is not made or produced in the United States. Oreos are one of my favorite cookies, but I will never buy them again, as long as they are not made in the United States.

And that goes for all Nabisco products. You have lost a good customer. I hope that all patriotic Americans will quit buying your products, and we will see if Mexicans can support your company!

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Christine Dwyer

Mar 10, 2016
0

I just purchased a package of Pinwheels with a "Fresh Look, New Recipe" message below the Nabisco Logo. If this is the way you are going to be producing one of my favorite cookies, I will NOT be buying them from now on.

I can tolerate the smaller size, but the "new" chocolate coating is terrible, and there is no comparison to the taste of the older version. It used to be worth the extra cost for these, it certainly is not now.

I just wanted to express my unhappiness with your decision to change this product, as i imagine it is cheaper to make Pinwheels this way, and you won't return to the original recipe.

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Janet Orvis

Mar 4, 2016
0

I love Fig Newtons cookies, however, the last package was very stale and hard--had to throw them out. Very disappointed. Even with a cup of tea they were not edible. The expiration date is May 18, 2016 so thought I would be safe.

Other numbers with the date are MM30103:43D. Usually they are soft and nice to eat.

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F. Gammon

Feb 25, 2016
0

As I bit into my Nabisco Shredded Wheat & Bran this morning, I bit down onto a chunk of plastic. What are you going to do about it?

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Joseph Marino

Feb 20, 2016
0

My last two purchases of Oreo Heads or Tails Double Stuff have be short product. Both times 6 short 2 per row. I have been eating Oreo's for the past 62 years, and this is the first time I have seen a shorted package of Oreo's.

Still the best cookie in the world, but I'd suggest the Nabisco corporate office take a look at your quality assurance process!

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Shirley Lauer

Feb 8, 2016
0

I bought a package of the Nutter Butter Wafer Cookies at Giant Food Store on Palomino Road in Dover, PA and upon opening found only 1 layer of the entire cookie. The other layer that should have been there only had the very bottom piece of the cookie....no top and no peanut butter filling. I bought these cookies on February 1, 2016 at a cost of $4.29 and would either like to be reimbursed for this amount or receive a coupon for another free package of these cookies.

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Mary Siemborski

Dec 16, 2015
0

Bought 3 boxes Mallomars at Shoprite. All three were brown chocolate and stale. Date of expiration on box was Jan 20, 2016. This has never happened before, but it makes me curious about the quality of their products.

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