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Nabisco

2.3
327 complaints

Address

9201 Wyoming Ave N Ste 160 , Minneapolis, MN, 55445-1851

Customers report widespread quality issues with Nabisco products including recipe changes that negatively affect taste, excessive breakage and crumbling of crackers and cookies, and significant reduction in product size and filling while prices increase. Many long-time loyal customers express disappointment and threaten to switch to competitors or generic brands due to declining product standards.

Common Issues

45% (71)
recipe changedtaste wrongpoor quality
30% (47)
brokencrumbledcrumbs
20% (31)
less fillingsmallerhalf empty
15% (24)
not sealedpackagingseal broken
10% (16)
metalhairgreen cheese

Complaints

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beth

Dec 2, 2018
0

I am not sure what the company has done to Chip Ahoy cookies but they are awful. They tasted doughy and lack some salt for a little taste. They taste old and stale. I usually but the Ahoy cookies but it will be awhile before I buy them again.

I don't like spending money on something that I will probably throw out. thank you beth

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Glenda Flynn

Nov 14, 2018
0

My husband has Ritz Round Crackers and peanut butter for supper. He has eaten this same thing for years as usually he eats late at night and this digest better. For a long time, we have been very dissatisfied with the crackers. They are so crumbly that it is impossible to spread peanut butter on them for they fall to pieces. They seem to be not cooked well or the ingredients are not right. The boxes of crackers I purchase at Sams Club are absolutely terrible, and the boxes I purchase at Wal Mart, so far, have been good.

I sure hope this problem can be corrected because my husband sure does love Ritz Crackers.

Sincerely, Glenda Flynn

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Jean Matako

Nov 10, 2018
0

What in hell have you done to the Keebler products?!!!!! They are terrible! Way to go Nabisco! Ya just committed retail suiscide!!!!!

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Evelyn

Nov 5, 2018
0

What in heavens name did you do to the CHICKEN IN A BISKiT baked snack crackers? Did you bake them too long?

They used to be so light and airy - now they are as hard as pretzels.

Will not buy these any more cause I doubt they will ever come back to the light and airy they used to be.

You killed a delicious cracker.

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Laquita

Oct 24, 2018
0

I brought Ritz thin n crisp, they were molded and had bacteria on it and made me and my child sick we had to go to the emergency room. Please contact me 601-334-0241 I have been calling and your representative is very rude.

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Spencer Quinn

Oct 19, 2018
0

Bought Two Boxes of Chicken In a Biskit (Family Size) Both Boxes have zero seasoning on the crackers. Best By Date: 06MAY19 AH 215 Barcode: 044000002930

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Linda Bell

Oct 14, 2018
0

I love the Premium Saltine Mini' s.

However, I recently purchased 3 boxes (44000 01777, 04050044682200), and all were burnt to the point of being inedible. Most were black, not even nice to look at, I was very embarrassed when I opened them in front of guests, not to mention these were the only crackers I had.

Unfortunately, this makes me very weary of purchasing additional Mini' s. Just so you are aware, I purchase a minimum of 3 boxes every week. Thank you for your attention to this unpleasant situation.

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Dana Townsend

Oct 7, 2018
0

Cheez its I purchased were burnt and mainly crumbs. This was the 2nd box I have purchased this month that have been like this.

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Audra

Sep 15, 2018
0

I bought a box of your wheat thins ranch flavor and the whole box tastes stale and there are a bunch of crackers all stuck together hard as a rock

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David Byford

Sep 9, 2018
0

I like your Nabisco Premium snack biscuits BUT I was. Very upset at the latest packaging. Plastic and more plastic. Twelve packets of plastic in a bag of plastic. Is anyone at the corporal level paying attention to the pollution of our lands and seas.

I will not buy your product again until you take a more responsible attitude to pollution. Annoyed at you insensity. David Byford

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David Joseph Vinson

Aug 2, 2018
0

I bought a box of Chicken in a biskit and they have zero flavoring. I have the box and the crackers. I will keep both for future reference. I would like another box of 12 oz chicken in a biskit provide by the Nabisco company.

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Grant Fisher

Jul 21, 2018
0

I purchased a box of 12 Oreo Handi-Snacks for my family vacation to the beach. I opened the box to take onto the beach and the first one I pulled out had no cream. The next three I pulled out the next day had almost no cream.

That makes four in total from that box with little to no cream. My children were all very disappointed seeing as Oreo dippers are among their favorite snacks. The pack with no cream and the three packs with almost no cream are pictured below.

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Mary Huntone

Jul 21, 2018
0

Ritz crackers. I purchased at Tops market (receipt gone) and tried to use for a party tonight. integrated to crumbs! I have never been more disappointed in a product, had nothing to make party favors on. The amount of crackers already changed to much fewer and the price increased 30%.

Now the products is useless.

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Allison Moore

Jul 19, 2018
0

We have purchased and loved wheat thins for many, many years, however it seems lately we keep buying boxes with burnt crackers. Is there a particular reason for seeing these more often? It is a disappointment because the original crackers are so delicious.

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Charese Pelham

Jul 16, 2018
0

You put LEMON in “Nilla” vanilla wafers!!! You not only ruined a previously perfectly good wafer, you did not even bother to make the counterfeit wafer obvious! No big pictures of lemons, only a little “artifical lemon flavor” note on the box.

”) a fan of Nilla vanilla wafers for years, using Nilla vanilla wafers as the only brand of vanilla wafer for my stovetop cooked, home-made banana pudding. Not even my 15 year old boy, who eats anything and everything, would eat it.

We THREW AWAY a huge double recipe banana pudding, complete with meringue! Such perfidy! For shame! Who would have thought for one moment, that I cannnot trust Nilla “lemon” wafers! If you want lemon, then change the name! Lemon wafers!

Whatever, but do not ruin a classic! Sadly, you have already done so.

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Patti Brandenburg

Jul 15, 2018
0

Are you kidding me 100 words, I can tell you my complaint in about 20 words or less. I bought Ritz crackers for a party that I was having. The crackers were unable to have a cheese spread put on them without breaking.

I'm not sure what you guys have done to these crackers, but they are obviously much thinner but at the same price as always. Shame on you for trying to decieve the public. Do you really think no one will notice.

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Timothy Henderson

Jul 12, 2018
0

Ginger Snaps... used to be your best product, but I had to stop buying them because your prices got too high. Recently, however, I scraped together enough money to buy a box because they are a warm memory. To my amazement, they are not the same. They used to be crisp with a wonderful texture. Now they are just thin flavored flat disks without the texture.

What happened? Insane profits weren't enough? you had to ruin them as well?

Sign me... disgusted in Vermont

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Kathy McKellar

Jul 11, 2018
0

I'm not one to complain but... Of 2 sleeves, I probably got 10 whole crsckers. The reat were all broken. I've never had this problem before. 7 ounce box

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Raina Asia

Jul 10, 2018
0

About 3months ago, late 1 night i want a snack. I went and got nutter butter wafers from my pantry went back to bed. I ate a few and on the last bit crunched into something really hard it was a screw.

I spit out the screw and threw away the nutter butter. When i woke the next morning i realized my tooth was cracked in half. I have no dwntal insurance and was crying wondering what to do about this. I decided to take eveeything outta the trash but found the trash had already gone.

So i could not prove what had happened to me. I just want u to know that everyday i suffer since biting into that wafer. Its to the point where every bite of food hurts to where i dont wanna eat because of how much it hurts.

I am so dissapointed in nabisco that i refuse to eat my favorite snack since childhood.…

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Paula Cornell

Jul 7, 2018
0

It is one thing to "bring a product back"but you should be ashamed at the wicked taste and overbaked color of the Milk lunch crackers..I was brought up on the "real" thing..too bad you do not care about the people out here that made you so wealthy..also..your Ritz crackers cost more..are paper thin..crumble ...and are much smaller..looks as though Nabisco is headed for a real Crash.

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Coleen Kennedy Nelson

Jun 26, 2018
0

I used to buy your honey graham crackers I'm 63 years old and have been eating them for years I don't know what you guys call this crap you're putting out now and I'm sorry to be rude about it that is most disgusting thing I've ever experienced there's no cinnamon and sugar it's like cardboard just regular plain honey made are fine but

the ones that are supposedly quote cinnamon-sugar they're horrible but not anything like they used to be I threw the whole box away I would never recommend them to anyone they're disgusting why did you change the recipe what is wrong with staying with something that was successful I've discovered this with other products like vanilla wafers there's a change in taste why people change recipes that were successful that started years ago as a success story I…

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Mari Briggs

Jun 22, 2018
0

I have tried for 45 minutes or more to make contact with the HR department of Nabisco. I have called many phone numbers. The first call which was a robot was not audible. The female voice was too low to understand. When I did get some one they said to turn up my volume on my phone. I don't have such a feature. I asked them to speak up. One phone number where I was transferred to is 800-572-3847. There was a message that the number was not accessible from my phone. It was a dud. I received another phone number is Chicago, Illinois - 801-973-7753 and again there was a voice mail message about not being able to take my call and the mail box was full.

All of this time and no response or help from a corporation that sells cookies and crackers. This is why corporations are failures!

My…

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Sandra Gould

Jun 15, 2018
0

I have been buying Nilla Wafers for the past 11 years and never had a problem until the last two packages I purchased from BJ’S Warehouse in Clermont, Florida.. The wafers have been over baked, almost burnt. Is there a difference in the product when purchased from a grocery store versus purchasing them from a BIG box store?

I would like to purchase some that aren’t overbaked. Sandra Gould 402 Silver Maple Rd. Groveland, FL. com

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Veronica Lang

Jun 9, 2018
0

The last 3 boxes of original saltine crackers have been half crumbs when I pull the sleeve out of the box. Not just one sleeve but all of them plus the ones left whole crumble in my hand. Why is this happening.

U til this problem is resolved I will no longer purchase them.

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B. Sivca

Mar 16, 2018
0

Hello..

Always enjoy Nabisco products.

However, I tried a NEW good thins product. Oat, sweet oat and flax. I purchased them At Shoprite, Poughkeepsie, NY at the price of $3.59 90 percent were broken to pieces and I could not Put out a nice presentation for my company. Box info is: Upc 0 44000 04545 6 Ex. Date 02AUG18 AH 215

I was disappointed and do not know if there Was a problem in packaging or ? Thought you should be aware of this flaw In the batch.

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Mia Jones

Mar 15, 2018
0

Nabisco Stopped putting red plastics cheese scoopers in the RITZ crackers n' cheesy dip and are making me eat like an animal and I have a cheese stain on my favorite shirt because there are no red plastic cheese scoopers. SUCH A TRAGETY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Donna Cordeira

Feb 13, 2018
0

I am a 67 year old woman I ate your graham crackers most of those years they use to be delicious now I don't buy them anymore.They use to be of a dark color cracker now they look almost white with a terrible taste.What did you do to this great cracker from years ago...why change something that was so good and I know it's not only me.. Go back to the way you use to make them then I will buy again..thank you

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Amy Smith

Feb 11, 2018
0

Bought a bag of regular Oreos and opened them up, and found cookies missing. This is the first time this has happened and was disapointed.

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Richard Frattesi

Feb 3, 2018
0

My complaint is that the new format for Nabisco Premium Round Saltines is disappointing. I miss the square crackers....the new round crackers I have found that in my purchased box were at least 25% broken...and the fact that are it seems less than the volume than in the old 4 sleeve previously done packaging...which never broke down to the degree these round saltines did....I feel I just didn't get my moneys worth.... Disappointed customer.

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Eileen Hadgkiss

Dec 27, 2017
0

I love your Nabisco Thins tomato basil . I have enjoyed these in the past. I opened a fresh box tonight. Stuck my hand to get few crackers out of box and yuck I pulled out 2 egg size disk containing all spices used to season these crackers.

Totally made me grossed out. I threw box out. I realize machines malfunction and cause errors such as this to occur. I just hope you are able to rectify malfunction. I don’t think I can trust another box of these again.

Sorry but I really like and recommended these to family and friends in past but won’t now.

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Sylvie M Gauvin

Nov 19, 2017
0

Purchasing packaged peanut butter crackers 3 out of the box were not sealed and caused them to go stale. it is my breakfast at work. very dissappointed

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Beverlee Denneen

Nov 10, 2017
0

Months of Saltines with many broken crackers, friends saying the same thing. This time I’m very cross, TWO boxes of Saltines with very over cooked crackers. Brown almost to the point of burnt. Saw on line another customer stating the same fact!

I tried calling phone number in NJ. HA, not the correct phone number. So on my limited income I toss both boxes into the dumpster. Perhaps making your products in Mexico is not a good idea.

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John Hall

Nov 2, 2017
0

I bought a box of your Ritz Crackers yesterday and when I got home I got a big surprise. Instead of 4 rolls of Ritz Crackers in the box there was only 3. You have cut the number of your rolls of crackers from 4 to 3 rolls and the price is the same.

I have been buying Nabisco products for over 50 years. You should be ashamed of yourselves cheating consumers like this while making more money off this. I know my one complaint will not make a difference, but all of us Americans are sick and tired of getting the raw end of the deal out of big companies like you!!!!

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Winnie Decurr

Oct 13, 2017
0

My mother received regular Oreos instead of doublestuff in a package labeled doublestuf. The number of cookies in the package is aslo decreasing. This package has room for eight or nine more cookies. Other packages routinely have room for a minimum of six cookies to fit comfortably.

Trying to lodge a complaint has been very difficult. I stumbled on this site by accident. The population here over 70 years of age wish to lodge a mass complaint (18 people in this club) in this email concerning the previously expressed complaints.

They would also like to include that complaint that the current packaging of Nabisco cookie products reduces the number of cookies, and sometimes the size of the cookies, and makes much more waste in the garbage can. Thank you for your time, and we look forward to…

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Winnie Decurr

Oct 13, 2017
0

My mother is trying to lodge a complaint about receiving regular Oreos when the packaging states the Oreos are doublestuff. The website will not let her lodge a complaint, saying the best by date is not recognized. She, then, called the international number and so far has been on hold for over five minutes, and just hung up.

I was able to send a complaint by finding a differently formatted site. Is this the new way to say that you do not receive complaints?

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Joe Bowie

Sep 18, 2017
0

In the last 2-3 months I have had several boxes of RITZ crackers that appeared to be undercooked, very light in color and flaky beyond use. My most recent purchase was on 2 occasions during Hurricane Harvey. We live in Tomball, Tx a community on North side of Houston.

We have 2 grocer chainsthere, Kroger and HEB. Wednesday following the storm HEB was able to reopen. There was no bread and very little supply of crackers. I eat RITZ frequently. I purchased Ritz and was disappointed to find they were not up to par.

today I purchased another box and they were terrible. I may have to switch to HEB version of crackers. They are not as good asRITZ can be but they are consistently bad.

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Debbie Younkin

Sep 11, 2017
0

Chips ahoy packaging is terrible. The cookies are always broken. Over half the package!!

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Mrs.Michele Rose

Sep 5, 2017
0

99 for each, I was very upset some bags had nothing in them and some bags had little or nothing also a few bags were plenty of crumbs this purchase was for a sleepover for my grands on friday 9-1-17 which we end up barely makin out I would appreciate if this matter can be brought to the attention of the distribution manager, and with the kids and shopping I have misplaced the receipt.

Please respond at your earliest convenience. Rose 716-602-7700, 135 Kay Street Buffalo NY 14215 Thank you for your time.

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evelyn martin

Aug 26, 2017
0

Ritz crackers are awful now, pale, thin, dissolve in soup, no crispness, crunch or flavor like before such a let down, why did you change this cracker?..

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Matt

Aug 10, 2017
0

Your easy cheese cans only squirt 1/3 of the cheese out before it stops working

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Linda Rockefeller

Apr 1, 2017
0

We bought a box of Ritz Crackers which we love. We buy one every 2 weeks. The box was missing a sleeve of crackers. It was empty. Never happened before. Not sure what you could do for us. Receipt is gone.

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Amy Castner

Dec 18, 2016
0

Bought a package of Double stuff Oreos and it was missing like 10 of the cookies. I wonder if management at Nabisco knows there are problems at their factory?

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W. Cox

Dec 15, 2016
0

Good Morning, I recently purchased the variety pack (Nutter Butter, Oreo, Chips ahoy) and to my displeasure packs were very stale and not edible. Being stale is not the reason for this complaint I can get over that but upon opening two of the packs cookies were missing ( one pack had 3 instead of 4).

I realize this complaint is very petty however I wanted you. Thanks

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Leslie Boothe

Dec 3, 2016
0

Cheese Nips-Verbiage

Cheese Nips has Real Cheddar Cheese? Really......"has" is past tense it should be "have" and how you going to bash Cheez-its on your box....SO LAME!!!

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Joseph DeVita

Dec 2, 2016
0

Have been buying Nabisco Premium salt topped saltine crackers all my life. In the last several years they have gotten so ridiculously thin for the retail price we consumers pay it a shame,and their Quality has suffered also being so thin almost like eating a Matza cracker.

Going to try a different brand for sure, so disappointed and not looking for extra coupons for my complaint. Crackers are way to thin now. Nabisco other cookie products have also become so skimpy for the price.

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Lynn Lasley

Oct 31, 2016
0

Bought several packages of the Chips Ahoy thins. Some of the packages did not have a lift tab to grab to open it which is very inconvenient . I have had to open with scissors and find a container to put them in.

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Jon McDonald

Oct 14, 2016
0

Bought 3 box's of Original Premium Saltine Crackers and reported to them that each box that was open were nothing but crumbs. I went to their web site filled out the form which took a bit of time. When I finished and pressed enter nothing happened, took a while and up came due to technical difficulties we can not continue.

Then I tried their Facebook act. We will get back to you in one hour or less, That was two days ago. They ask for upc code 44000 00057, 230CT16XKS211.

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Vera Harrison

Oct 3, 2016
0

I recently purchased a box of Premium Rounds original. I had not seen before and thought they would be good to have with t he pimento cheese spread that I had made to take to a church luncheon. When I opened the box, the crackers were mostly broken. Loose pack is not good for these crackers. Also, they are tasteless. The box states, "topped with sea salt" Mine were saltless. Luckily I had a fresh box of Ritz crackers that were in sleeves so all was not lost.

I am 87 years old and have been cooking for a long time. I do not buy many cookies anymore and was really surprised when I read all of the complaints. Glad I didn't waste my funds. Pinwheels were my favorite, but I will not try them. I will look in some of my older cookbooks from days gone by and try making my own crackers. Sorry…

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Andrea Adams

Oct 3, 2016
0

I purchased one box of Famous Chocolate Wafers and opened them the same day, but the smell was very bad and the taste was rancid. The expiration date is December, 2016- and i write this on 10/3/16. I would like to request a refund but the 1-800 number places me on hold each time.

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Janie Ricciuti

Sep 28, 2016
0

I recently purchased a box of Nabisco saltine crackers and they are so awful that I don't know how you can sell them. They are labeled original but no way. I hadn't bought any in years because we normal buy club crackers and I will never buy them again unless you bring back the older cracker.

You should be ashamed selling that garbage, throwing them in the trash.

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